National NHS Staff Survey 2011 Action Plan & Actions to date
Health Warning 13% of workforce (842) receive the survey directly from Capita. 52% (438) of those sampled returned their questionnaires. These survey results are based on 7% of the workforce. Whilst 842 is a representative sample, the accuracy of the response is affected by only 52% of that group responding. The response rate across acute NHS trusts was also 52%. In 2010 44% of BSUH staff who were sent the survey returned it.
Survey Structure The survey is structured around the four pledges to staff in the NHS constitution published in 2009, plus two additional themes: Staff Pledge 1: NHS staff have clear roles and responsibilities and rewarding jobs that make a difference to patients, their families and carers and communities. Staff Pledge 2: NHS staff have personal development, access to appropriate training for their jobs and line management support to succeed. Staff Pledge 3: NHS staff are supported to maintain their health, well-being and safety. Staff Pledge 4: NHS staff are engaged in decisions that affect them and the services they provide Additional theme - Staff Satisfaction Additional Theme - Equality and Diversity
LOCAL HEADLINES 1 in 3 staff are not satisfied with the quality of care they can deliver 9 of 10 staff feel their role makes a difference in BSUH 4 of 5 staff feel valued by colleagues 2/3 rd of staff work flexibly 2 of 5 staff feel they can develop their potential 3 of 5 staff get an appraisal 1 of 4 staff thinks the appraisal in worthwhile 1 in 3 staff suffer work related stress 8% of staff suffered physical violence from the public 2% of staff suffered physical violence from other staff 3 of 4 staff do not believe their manager communicates with them
NATIONAL HEADLINES BSUH below national avg for staff being satisfied with the quality of care they can deliver BSUH above national avg for staff feeling valued by colleagues BSUH is above national avg for staff experiencing work life balance BSUH is above national avg for pressure felt at work BSUH is below national avg for team working BSUH is below avg for staff receiving appraisals BSUH is below national avg for staff being supported by managers BSUH is above avg for work related stress BSUH is above avg for experiencing harassment BSUH is above avg for job satisfaction
TRENDS Appraisals are getting better Work pressure on staff is increasing Harassment of staff increasing More staff considering leaving Confidence in our equality of opportunity dropping Staff communication improving
Staff Engagement Advocacy Commitment Satisfaction Participation Awareness
STAFF SURVEY Action Plan Update 1. You said we did strategy to get more staff to contribute to the survey 2. Communicating to staff more often and more effectively 3. Developing more effective workforce planning information for managers 4. Creating more opportunities for staff to contribute to Trust planning 5. Address work pressures (smarter working not harder working) Stress Steering Group reformed 6. Re-energise staff appraisal system (New One page appraisal)
You Said - We Did
You Said - We Did Launch Week 1 Staff Pledge 4: NHS staff are engaged in decisions that affect them and the services they provide Listening You Said We Did KF30. 26% reporting good communication between senior management and staff KF31. 61% able to contribute towards improvements at work
Nursing and Midwifery Matters Chief Executive Surgeries Focus Groups Your Say staff discussion board Listening Trust Council You Said We Did Staff Matters All staff briefing from HR HR Matters managers briefing from HR Quick poll HR Information Line HR Policies Group What do you think?
Week 2 Pledge 1 and 2 Statutory Mandatory training delivery reviewed Meaningful Conversations 1-2-1 templates developed to improve manager / staff dialogue Development You Said We Did Focus Groups e.g. development of new Appraisal form Medical Revalidation Workforce Planning Bite size training offered to managers to improve the appraisal experience Mediation Skills New one page Appraisal document.
Week 3 Theme: Staff Satisfaction Preparing for Retirement Health Employee Learning and Psychotherapy Staff Benefits Things you didn t know you were entitled to! Benefits Just for you.. You Said We Did Staff Advocacy Service impartial, nonjudgemental staff support. Staff Thanks Annual Star Awards Talk Back Friday Message National Recognition Quick Poll lease car scheme
Week 4 Pledge 3 and E&D Theme Well-being Strategy Low cost / No cost approach You Said We Did Health Employee Learning and Psychotherapy Being Safe Feeling Safe Equality and Diversity Training and Advocacy All HR case work regularly monitored for trends/themes by Senior Management in HR
You Said We Did LAUNCH 2012 NHS STAFF SURVEY