National NHS Staff Survey 2012 Action Plan. Previously considered by: Senior Management Team on 22 May 2013
|
|
- Domenic McKinney
- 8 years ago
- Views:
Transcription
1 AGENDA ITEM /21 Report to: Trust Board Date of meeting: 7 June 2013 Report title: Responsible Director: Report author: National NHS Staff Survey 2012 Action Plan Executive Director of Operations Executive Director of Operations Previously considered by: Senior Management Team on 22 May 2013 EXECUTIVE SUMMARY In March 2013 the Board received a brief summary of results from the Leeds Community Healthcare (LCH) NHS Trust Staff Survey. The staff survey results are used to measure every NHS organisation s performance against the NHS staff pledges, Health and Safety Executive standards and to enable organisations to develop local action plans to address staff concerns and inform the way we work in the future. The LCH action plan is attached for approval. Where possible actions have been cross-referenced to other work underway. RECOMMENDATIONS It is recommended that the Board: Approves the Staff Survey 2012 Action Plan; and Approves the recommendation that the Senior Management Team oversees and delivers the plan. Page 1 of 8
2 Links to strategic objectives: Links to principal risks: CQC outcomes: Equality and diversity: Sustainability implications: Publication Under Freedom Of Information Act: To engage and empower our workforce, ensuring we recruit, retain and develop the best staff To become a viable and sustainable organisation with the ability to invest in the community and with a relentless focus on value for money Board Assurance Framework risks are as follows: 3.1 a motivated and engaged workforce 3.2 effective joint working with staffside colleagues 3.3 to secure workforce supply through workforce planning 3.8 workforce capacity to cope with change Within our overall Workforce Strategy we set up a requirement to develop an overall approach to reward and a number of initiatives in relation to productivity. An agreed approach to reducing our workforce will support our compliance in the expectations of Monitor, the CQC and our legal requirements as a statutory body Section 149 of the Equality Act 2010 states that a public authority must in carrying out its functions have due regard to the meeting to the need to meet the three aims of the Equality Act General Duties. This annual report on CEAs provides some equality monitoring analysis. Not applicable This paper is available under the Freedom of Information Act. Page 2 of 8
3 1. Introduction The results of 2012 NHS National Staff Survey were formally released through the Department of Health (DH) on 1 March 2013 and shared with the Board at the public meeting on 22 March The purpose of the survey is to enable NHS organisations to use results to review and improve staff experience so that staff can provide better care. The Care Quality Commission will use the results from the survey to monitor ongoing compliance with the essential standards of quality and safety. The NHS Commissioning Board will use the results to help make better commissioning decisions and the survey is viewed as a way of supporting accountability and demonstrating delivery of the NHS constitution. The Senior Management Team has considered the findings of the survey and developed an action plan to areas of concern. 2. Background The findings of the survey were structured around the four pledges to staff in the NHS constitution and 2 additional themes which are listed below: Pledge 1 To provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals that make a difference to patients, their families and carers and communities. Pledge 2 To provide all staff with personal development, access to appropriate training for their jobs and line management support to succeed. Pledge 3- To provide support and opportunities for staff to maintain their health, well being and safety. Pledge 4- To engage with staff in decisions that affect them and the services they provide, individually, through representative organisations and through local partnership working arrangements. All staff will be empowered to put forward ways to deliver better and safer services for patients and their families. Additional themes: Staff satisfaction Equality and Diversity The actions in the plan are structured around the pledges and the additional themes. 3. Approach At recent meetings the Board has received the Staff Engagement Plan and the organisation s response to the Francis Inquiry. Both of these documents Page 3 of 8
4 outline how we will work with our staff to ensure effective involvement. Rather than reiterate the specific actions reference is made to these two documents where appropriate. 4. Oversight of Action Plans It is recommended that the Senior Management Team be responsible for oversight and delivery of the action plan. The lead director is Sam Prince, Executive Director of Operations, who chairs the Safety Experience Governance Group (sub-committee of Quality Committee) where detailed work will be done. 5. Recommendations It is recommended that the Board: approves the Staff Survey 2012 Action Plan; and approves the recommendation that the Senior Management Team oversees and delivers the plan. Page 4 of 8
5 STAFF SURVEY ACTION PLAN 2013/14 AIM RATIONALE ACTIONS LEAD TIMESCALES Pledge 1 to provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals that make a difference to patients, their families and carers and communities Increase in feeling of 74% of LCH staff reported Reduce bureaucracy and Director of Operations 1 st phase April- July satisfaction with the quality that they felt satisfied with non-value-adding activities 2013, 2 nd phase of work and patient care the quality of work and through the Rapid ending September (as reported in next year s patient care. Whilst this is Improvement Events 2013 staff survey an improvement on last Focus on outcomes (inc year s results it is still PROMs) rather than activity Director of Quality/Director End of March 2014 below average and Trust measures by ensuring every of Operations aspirations service starts to monitor against outcomes Drive up overall care and Director of Quality See separate action standards through plan implementation of actions from Francis Action Plan Pledge 2 to provide all staff with personal development, access to appropriate training for their jobs and line management to support to succeed Achieve 90% appraisal April-May 2013 within 12 months rates (actual and reported) Staff survey reports 87% compliance. Only 71% compliance is reported on ESR (end April 2013) This is an area of improving performance final push should ensure success Workforce stress indicator has composite score of 3.83 on I have clear, planned goals and objectives for my job Roll out appraisal paperwork (where appropriate ie completed already for medics/dentists) Evaluate effectiveness of new paperwork Revise appraisal process with appropriate engagement Improve monitoring mechanisms Director of Workforce/Director of Operations June 2013 April 2014 For Quarter 2 performance panels Page 5 of 8
6 AIM RATIONALE ACTIONS LEAD TIMESCALES Improve satisfaction with Whilst there is slight Pilot a staff satisfaction appraisal improvement from the survey after appraisal to previous year only 33% of match medical/dental people reported having a process well structured appraisal. Ensure training on appraisals The results are below the average becomes mandatory for all appraisers Pledge 3 to provide support and opportunities for staff to maintain their health, wellbeing and safety Improve compliance with 46% of staff report that Director of Quality See separate plan infection control they have access to hand procedures washing materials. This is below average (57%) and a decrease in results from last year Director of Operations/Director of Workforce March 2014 Improve attendance at work The Trust had a composite score on the impact of health and well being on ability to perform work of This was above average and a decrease (positive) on last year. There is already a clear workstream on health and wellbeing within the organisation and this Implement action plan (including audit) to identify areas where staff do not have access to materials Implement the plan to increase statutory training compliance to 90% (currently 85.8% - end April 2013) Repeat the survey on Elsie to help identify where services do not have access to handwashing materials Implement the health and wellbeing work plan Affairs See separate plan Page 6 of 8
7 AIM RATIONALE ACTIONS LEAD TIMESCALES dovetails into this work Pledge 4 to engage with staff in decisions that affect them and the services they provide, individually, through representative organisations and through local partnership working arrangements. All staff will be empowered to put forward ways to deliver better and safer services for patients and their families Improve communication and involvement within the organisation Equality and Diversity Improve diversity awareness within the organisation 32% of staff reported good communication between senior managers and staff. This is lower than national average of 46% The Trust is going through large scale and improving communication is critical to the success of the programme 70% reported having equality and diversity training in last 12 months. However ESR data shows much stronger performance Issues from Workforce Stress Indicators Ensure adequate staffing to meet service demands The composite score was The HSE consider scores of less than 3.00 to be high priority areas to be Involve practitioners in all aspects of the Transformation Programme (measure to be agreed) Implement leadership strategy and strengthen clinical engagement through the appointment of new Clinical/Medical Lead posts (competency and values based selection process) Implement staff engagement plan Increase Board visibility through service visits Implement equality delivery plan Increase uptake of statutory training to 90% (currently 88.5% at end April 2013) Review opportunities for eliminating waste, improving skill mix etc through Transformation Programme Director of Operations Director of Quality/Director of Operations Affairs Affairs Affairs/Director of Workforce Director of Operations Ongoing 1 st phase by end of July nd phase by end of March 2014 See separate plan Ongoing See separate plan By Ongoing Page 7 of 8
8 AIM RATIONALE ACTIONS LEAD TIMESCALES addressed Understand and reduce levels of bullying and harassment Final 22 May 2013 There are two composite scores highlighted as high priority with regard to harassment, bullying and abuse from a) patients and b) colleagues Review hotspot areas as necessary which highlighted through hard or soft information routes Create personal responsibility framework Publicise and extend the arrangement for the purchase of additional annual leave Publicise the flexible working arrangements in the organisation Set standards on leadership behaviours Pilot 360 appraisal Publicise the zero tolerance campaign in delivery sites Design an intranet survey to gain more detailed information on this indicator Director of Quality/Director of Operations Director of Operations Affairs As necessary By end March 2014 December 2013 March 2014 Page 8 of 8
Staff Survey 2015 Report
Staff Survey 2015 Report Governing Body meeting Item 18l 5 May 2016 Author(s) Esther Short, HR Manager Sponsor Maddy Ruff, Accountable Officer Is your report for Approval / Consideration / Noting Noting
More informationMEETING OF TRUST BOARD EXECUTIVE SUMMARY AGENDA ITEM 4.2
MEETING OF TRUST BOARD EXECUTIVE SUMMARY TITLE & DATE: AGENDA ITEM 4.2 National NHS Staff Survey and Trust Staff Satisfaction Survey 2013 Action Plan 27 February 2014 This paper is for: Approval x Decision
More informationSTAFF SURVEY 2013 RESULTS
STAFF SURVEY 2013 RESULTS Trust Board Meeting Item: 7.4 26 th March 2014 Enclosure: F Purpose of the Report: To inform the Board of the results of the national staff survey, provide an analysis, opportunity
More informationBOARD OF DIRECTORS PAPER PART 1 COVER SHEET. Meeting Date: 30 May 2012. National NHS Staff Survey report and action plan.
BOARD OF DIRECTORS PAPER PART 1 COVER SHEET Meeting Date: 30 May 2012 Agenda Item: 1.11 Paper No: F Title: National NHS Staff Survey report and action plan. Purpose: To advise of the main findings of the
More information2011 National NHS staff survey. Brief summary of results from South West London And St George's Mental Health NHS Trust
2011 National NHS staff survey Brief summary of results from South West London And St George's Mental Health NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement
More informationPublic Board National Staff Survey 2014 - Results & Action Planning 26th March 2015
Agenda Item 11.7 Public Board National Staff Survey 2014 - Results & Action Planning 26th March 2015 Presented for: Presented by: Author Previous Committees Information, review and discussion Dean Royles,
More informationStaff Survey 2003/4 Action Plan
Staff Survey 2003/4 Action Plan ATTACHMENT A Employee Development Staff not receiving a well structured performance Concern about lack of feedback on performance and extent work is valued Staff who received
More informationNational NHS Staff Survey 2009 Results from Surrey & Sussex Healthcare NHS Trust
Trust Board Public 27 th May 2010 Agenda item: 6.1 National NHS Staff Survey 2009 Results from Surrey & Sussex Healthcare NHS Trust For: Note for information and discussion. Summary: Full Results and summary
More informationNational NHS Staff Survey. 2011 Action Plan & Actions to date
National NHS Staff Survey 2011 Action Plan & Actions to date Health Warning 13% of workforce (842) receive the survey directly from Capita. 52% (438) of those sampled returned their questionnaires. These
More informationTo provide a brief summary of results from the 2015 National NHS Staff Survey
Meeting / Committee: Trust Board Meeting Date: 31st March 2016 This paper is for: Approval Discussion Information Assurance Title: National NHS Staff Survey Results 2015 Purpose: To provide a brief summary
More information15/24. NHSBT Board Meeting. 1 Date / title of meeting. 26 th March 2015. 2 Title of paper Your Voice employee survey outcome and actions
15/24 1 Date / title of meeting NHSBT Board Meeting 26 th March 2015 2 Title of paper Your Voice employee survey outcome and actions 3 Status Official and disclosable 4 Tweet (max 140 characters) Outcome
More informationBRIEFING NOTE: ISSUES HIGHLIGHTED BY THE 2013 NHS STAFF SURVEY IN ENGLAND
BRIEFING NOTE: ISSUES HIGHLIGHTED BY THE 2013 NHS STAFF SURVEY IN ENGLAND Introduction This briefing note provides an overview of results from the eleventh annual national survey of NHS staff. The 2013
More informationEstablish staff satisfaction action group including majority staff representatives Establish resource planning group
Staff Satisfaction Survey 2013 Action Plan Overall Influence N/A Identify priority teams Priority teams identified End Feb Programme Management Clarity Identify successful Teams identified End Feb Work
More informationSTAFF SURVEY REPORT AND ACTION PLAN
Affiliated Teaching Hospital BOARD OF DIRECTORS: 27 TH MAY 2016 AGENDA ITEM: 10.2 SUBJECT: STAFF SURVEY REPORT AND ACTION PLAN RESPONSIBLE DIRECTOR: Director of Human Resources & Organisational Development
More informationSUMMARY REPORT 1.16.42 (7) TRUST BOARD 28 th April 2016
SUMMARY REPORT 1.16.42 (7) TRUST BOARD 28 th April 2016 Subject 2015 Staff Opinion Survey Action Plan Prepared by Approved by Presented by Purpose Ruth Bardell, deputy Director Human Resources and Organisational
More informationBoard of Directors 22 nd May 2015
AGENDA ITEM: Item 14 Board of Directors 22 nd May 2015 PRESENTED BY: PREPARED BY: Jan Bloomfield, Executive Director of Workforce and Communications Denise Needle, Deputy Director of workforce (Development)
More informationGLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST
GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST MAIN BOARD FEBRUARY 2015 2014 STAFF SURVEY RESULTS 1. Aim 1.1 To present to the Trust Board the key findings from the 2014 staff survey results and to outline
More informationBRIEFING NOTE: ISSUES HIGHLIGHTED BY THE 2014 NHS STAFF SURVEY IN ENGLAND
BRIEFING NOTE: ISSUES HIGHLIGHTED BY THE 2014 NHS STAFF SURVEY IN ENGLAND Introduction This briefing note provides an overview of results from the twelfth annual national survey of NHS staff. The 2014
More informationOrganisational Development Strategy February 2014 update
Organisational Development Strategy February 2014 update Infrastructure Organisational structure SPA Integrated Community Team RAID NE Lincs CAMHS Corporate Technology and clinical systems Clinical systems
More informationStaff Survey Action Plan
Staff Survey Action Plan Presented by Lisa Yarr and Marianne King on behalf of the Staff Forum to the Leadership Team of Somerset CCG 11 June 2015 Our approach: 5. Response required from the Leadership
More informationClinical Governance and Workforce Committee Summary Report
Committee: Trust Board Meeting Date: 25 June 2015 This paper is for: Assurance and Information Title: Clinical Governance and Workforce Committee Summary Report Purpose: The purpose of this report is to
More informationA Framework of Quality Assurance for Responsible Officers and Revalidation
A Framework of Quality Assurance for Responsible Officers and Revalidation Supporting responsible officers and designated bodies in providing assurance that they are discharging their statutory responsibilities.
More informationStrengthening nursing leadership and the role of ward managers: The Francis recommendations
Strengthening nursing leadership and the role of ward managers: The Francis recommendations Howard Catton Head of Policy and International Mid Staffordshire: What went wrong? The decline in standards was
More informationDate: Meeting: Trust Board Public Meeting. 29 October 2014. Title of Paper: Francis 2 Summary Update Report
Meeting: Trust Board Public Meeting Date: 29 October 2014 Title of Paper: Francis 2 Summary Update Report Key Issues: (Actions, Timescales, Costs etc.) The second Francis report (Francis 2), published
More informationSUMMARY REPORT 1.14.034 (App 6a) Trust Board 24 th April 2014
SUMMARY REPORT 1.14.034 (App 6a) Trust Board 24 th April 2014 Subject Prepared by Approved by Presented by Results, analysis and action plan for the 2013 national staff opinion survey for Royal Cornwall
More informationWorld Class Education and Training, for World Class Healthcare
World Class Education and Training, for World Class Healthcare Introducing Health Education England 2 Contents Foreword... Page 4 Overview... Page 5 Vision and Purpose... Page 6 Shared Principles... Page
More informationNHS Staff Survey action plan update
ENCLOSURE: S Date of Trust Board 29 th April 2015 Title of Report Purpose of Report Abstract Risks and benefits of proposed action Strategic Objective and/or Annual Plan Objective and/or Quality Goal Recommendation
More informationHR Corporate Objectives and Strategy Action Plan January 2013
Reference Objective / Strategy Action Responsibility Target Date (CO1) By 2016 we will be in the top 20% of Acute Trusts as measured by the NHS National Staff Survey Embed the Trust values into reward
More informationHuman Resources Report 2014 and People Strategy
24 February 2015 Council 5 To consider Human Resources Report 2014 and People Strategy Issue 1 The annual report on Human Resources issues and a proposed People Strategy. Recommendations 2 Council is asked
More informationSTAFF SURVEY RESULTS AND ACTION PLAN. Report to the Trust Board on the 2013 NHS Staff Survey. May 2014
STAFF SURVEY RESULTS AND ACTION PLAN Report to the Trust Board on the 2013 NHS Staff Survey May 2014 Introduction This paper summarises the key findings for Moorfields in the 2013 national staff survey,
More informationLeeds South and East CCG Governing Body Meeting
PAPER N Agenda Item: GB15/44 FOI Exempt: No Leeds South and East CCG Governing Body Meeting Date of meeting: Thursday 23 rd July 2015 Title: Annual Nursing Report Lead Governing Body Member: Ellie Monkhouse,
More informationSHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE TRUST HEALTHCARE GOVERNANCE COMMITTEE
SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE TRUST HEALTHCARE GOVERNANCE COMMITTEE I TO BE HELD ON MONDAY 26 NOVEMBER 2012 Subject: Supporting Director: Author: Status
More informationJOB DESCRIPTION. Associate Director of Health Informatics
JOB DESCRIPTION Job Title: Band: Hours: Responsible to: Responsible for: Base: Associate Director of Health Informatics 8d 37.5hrs Director of Finance & Information Informatics function (to include IT,
More informationNursing and Midwifery review January 2014
Presented for: Presented by: Strategic objective: Discussion Date: 28/01/14 Chris Wilkinson, Director of Care Quality and Chief Nurse Excellent Patient Care - Patient Safety Regulatory relevance: CQC Registration:
More informationHuman Resources Strategy 2012-2016. Excellent People
Human Resources Strategy 2012-2016 Excellent People SPONSOR: Sandra Le Blanc Director of Human Resources Signature: AUTHORS: Sandra Le Blanc Director of Human Resources Keith Warrior Associate Director
More informationAyrshire and Arran NHS Board
Paper 17 Ayrshire and Arran NHS Board Monday 19 May 2014 Information Governance Annual Report Author: Mrs Jillian Neilson Head of Information Governance Sponsoring Director: Dr Alison Graham Medical Director
More information2014 Staff Survey Action Plan (as at 20 May 2014)
Staff Survey Action Plan (as at 20 May ) These are actions to address areas where the Trust scored in the worst 20% of MHTs or service lines or staff groups scored in the worst 20% of MHT scores. Competent
More informationWhy waste a good crisis?
Why waste a good crisis? A framework for performance and talent management delivering revalidation Dr Jonathan Fielden Chief Medical Officer Royal Berkshire NHS Foundation Trust Challenges & opportunities
More information2014 National NHS staff survey. Results from London Ambulance Service NHS Trust
2014 National NHS staff survey Results from London Ambulance Service NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for London Ambulance Service NHS
More informationCouncil Meeting, 26/27 March 2014
Council Meeting, 26/27 March 2014 HCPC response to the Final Report of A Review of the NHS Hospitals Complaint System Putting Patients Back in the Picture by Right Honourable Ann Clwyd MP and Professor
More informationJOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3. Job Description
JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3 Job Description Job Title: Directorate Manager Level 3 Band: Post Type: Location: Managerially Accountable to: Professionally Accountable to: 8C Permanent UHNS
More informationBoard of Directors 30/07/2015
CATEGORY OF PAPER Specific action required: Provides Assurance: For Information: Agenda item: 23 Report title: Board of Directors 30/07/2015 NHS Staff Survey Action Plan and Actions Against Core Priorities
More informationSHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY COUNCIL OF GOVERNORS 2 ND DECEMBER 2014
SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST C EXECUTIVE SUMMARY COUNCIL OF GOVERNORS 2 ND DECEMBER 2014 Subject: Supporting Director: Author: Status 1 NHS England Five Year Forward View A Summary
More informationPerformance Management Strategy & Framework. Debbie Kadum, Chief Operating Officer. Debbie Kadum, Chief Operating Officer
Reporting to: Trust Board Tuesday 25th July 2013 Enclosure 5 Title Sponsoring Director Author(s) Performance Management Strategy & Framework Debbie Kadum, Chief Operating Officer Debbie Kadum, Chief Operating
More informationBOARD OF DIRECTORS Report
BOARD OF DIRECTORS Report Subject: Analysis of the 2013 Staff Survey Results Date: 27 th March 2014 Author: Anne Burton Staff Support and Benefits Coordinator Lead Director: Karen Fisher Director Human
More informationRoyal Bournemouth & Christchurch Hospitals NHS Foundation Trust Meeting the Public Sector Equality Duties Summary Statement May 2015
Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust Meeting the Public Sector Equality Duties Summary Statement May 2015 1.0 Introduction 1.1 At RBCH, we recognise that equality means treating
More informationTRUST BOARD TB(16) 19. OUTCOMES OF NATIONAL STAFF SURVEY 2015 AND NEXT STEPS FOR DISCUSSION/NOTING Meeting: 9 MARCH 2016
TRUST BOARD TB(16) 19 Title: Action: OUTCOMES OF NATIONAL STAFF SURVEY 2015 AND NEXT STEPS FOR DISCUSSION/NOTING Meeting: 9 MARCH 2016 Purpose: The purpose of this report is to present to the Trust Board
More informationJOB DESCRIPTION. Emergency Department Sister / Charge Nurse
JOB DESCRIPTION Title of Post: Emergency Nurse Practitioner Grade/ Band: Band 7 Directorate: Reports to: Accountable to: Initial Location: Hours: Medical Specialties Emergency Department Sister / Charge
More informationHow To Be Accountable To The Health Department
CQC Corporate Governance Framework Introduction This document describes the components of CQC s Corporate Governance Framework: what it is intended to achieve, what the components of the Framework are
More informationThe National Health Service. Constitution. A draft for consultation, July 2008
The National Health Service Constitution A draft for consultation, July 2008 NHS Constitution The NHS belongs to the people. It is there to improve our health, supporting us to keep mentally and physically
More informationWorkforce report September 2015
Workforce report September 2015 Trust Board Meeting Item: 10 25 th November 2015 Enclosure: F Purpose of the Report: This report provides an update in respect of performance against agreed workforce targets
More informationComplaint and Concern handling and learning
TAUNTON & SOMERSET NHS FOUNDATION TRUST Complaint and Concern handling and learning Report to: Trust Board on 25 September 2013 Purpose of the Report: (Please type in Bold) This report sets out how the
More informationNHS Boards will: Action required Accountable Support Target dates Progress / Status
NHS Borders Action Plan NHSScotland Staff Survey 2013 NHS s will: Action required Accountable Support Target dates Progress / Status Through the 20:20 Implementation Plan, implement core NHS Scotland values
More informationCustomer Service Strategy 2010-2013
Service Strategy 2010-2013 Introduction Our vision for customer service is: Oxfordshire County Council aims to deliver excellent customer service by putting our customers at the heart of everything we
More informationCompassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care
Compassion In Practice: A Summary of the Implementation Plans Care Compassion Commitment are Competence Courage is our business Communication Developing our culture of compassionate care 1 Compassion in
More informationDate of Trust Board 29 th January 2014. Title of Report Performance Management Strategy - 2013-2016
ENCLOSURE: P Date of Trust Board 29 th January 2014 Title of Report Performance Management Strategy - 2013-2016 Purpose of Report Abstract To set out the Performance Management Strategy of the Trust in
More informationRecruitment and retention strategy Safeguarding and Social Care Division. What is the recruitment and retention strategy? 2. How was it developed?
Contents What is the recruitment and retention strategy? 2 How was it developed? 2 Newcastle story where were we? 2 Newcastle story where are we now? 3 Grow your own scheme 4 Progression 4 NQSW support
More informationAims: To update the Trust Board on real time patient satisfaction feedback
TRUST BOARD Date of Meeting: Agenda Item No: 8.1 Enclosure: 7 14/02/2012 Intended Outcome: For noting For information For decision Title of Report: Real Time Patient Satisfaction Aims: To update the Trust
More informationHARP (Horton Addiction Recovery Programme) 14 Edmund Street Bradford BD5 0BH. Selection and Allocation Policy
HARP (Horton Addiction Recovery Programme) 14 Edmund Street Bradford BD5 0BH Selection and Allocation Policy HARP (Horton Addiction Recovery Programme) will endeavour to ensure that its services are allocated
More informationRisk Management Strategy
Risk Management Strategy A Summary for Patients & Visitors This leaflet has been designed to provide information on the Trust s Risk Management Strategy and how we involve patients and the public in reducing
More informationANALYSIS OF STAFF SURVEY RESULTS & OTHER WORKFORCE DATA 2014
APPENDIX 3 ANALYSIS OF STAFF SURVEY RESULTS & OTHER WORKFORCE DATA 2014 Background For many years Kingston Hospital has had historically poor staff survey results. Despite this, it has exceptional clinical
More informationJOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required
JOB DESCRIPTION Job Title: Band: Hours: Location: Accountable to: Lead Manager for Workforce Planning & Resourcing 8a 37.5 per week Tatchbury Mount base and other Southern Health Sites as required Deputy
More informationSupporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014
TFA document Supporting all NHS Trusts to achieve NHS Foundation Trust status by April 2014 Tripartite Formal Agreement between: Walsall Healthcare NHS Trust NHS West Midlands Department of Health Introduction
More informationAppendix 1. Staff Survey Action Plan 2013-2015
Staff Survey Action Plan 2013- Wandsworth Council - Staff Survey Action Plan 2013 - Theme 1 : Communication 62% of staff agree that on the whole, communication is effective 62% feel well informed about
More informationJOB DESCRIPTION. Assistant Director of Technology and Telecommunications
JOB DESCRIPTION Title of Post: ICT Service Desk Officer Grade of Post: Band 3 Reports to: Accountable to: Location ICT Service Desk Manager Assistant Director of Technology and Telecommunications The South
More informationStaff Survey Results and Action Plan Report for the AWP NHS Trust Board Meeting Date: Serial: 27 April 2012
App B Staff Survey Results and Action Plan Report for the AWP NHS Trust Board Meeting Date: Meeting Time: Agenda Item: Serial: 27 April 2012 10:00 10 12.0110 This Report is presented by the Executive Director
More informationSTRESS MANAGEMENT AND WORKING TIME HR28
STRESS MANAGEMENT AND WORKING TIME HR28 Applies to: ALL EMPLOYEES AND OTHER WORKERS Date of Board Approval: March 2011 Review Date: March 2014 Stress Management and Working Time Introduction 1 The Authority
More informationPutting the patient first: issues for HR from the Francis report
February 2013 Discussion paper 7 Putting the patient first: issues for HR from the Francis report This discussion paper has been designed to help inform and shape the format of our forthcoming listening
More informationDivisions And Responsibilities OfSenior Staff In The Financial Department
UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE (NHS) TRUST FINANCE DIRECTORATE JOB DESCRIPTION 1. POST: Divisional Business Advisors 2. GRADE: 8b 3. LOCATION: Division-based expected to work in finance department
More informationINVESTORS IN PEOPLE REPORT
INVESTORS IN PEOPLE REPORT Guy's & St Thomas NHS Foundation Trust Presented by Kate Baker Investors in People Practitioner On behalf of Investors in People South of England November 2015 (14-04922) Introduction
More informationRISK MANAGEMENT STRATEGY 2014-17
RISK MANAGEMENT STRATEGY 2014-17 DOCUMENT NO: Lead author/initiator(s): Contact email address: Developed by: Approved by: DN128 Head of Quality Performance Julia.sirett@ccs.nhs.uk Quality Performance Team
More informationCode of Corporate Governance
www.surreycc.gov.uk Making Surrey a better place Code of Corporate Governance October 2013 1 This page is intentionally blank 2 CONTENTS PAGE Commitment to good governance 4 Good governance principles
More informationA Short Guide to NHS Foundation Trusts
A Short Guide to NHS Foundation Trusts 1. A new type of NHS hospital 1.1 The next five years will see major changes to the way hospital services are provided. Local communities and staff are to be given
More informationCorporate Staff Survey Action Plan 2008. DRAFT v2.0
Corporate Staff Survey Action Plan 2008 1 DRAFT v2.0 1 1. Working Conditions 1.1 Issue Possible Impacts Actions Owners Timescale Success Measures Identify key areas where dissatisfaction is dissatisfaction
More informationNHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities
for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we
More informationStaff engagement in the NHS: some local experience
November 2010 Briefing 79 Staff engagement can help the NHS meet the challenges of reducing costs, raising productivity and implementing the organisational changes arising from the NHS White Paper. High
More informationReview of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW.
Review of compliance Redcar and Cleveland PCT Redcar Primary Care Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: Date of site visit (where applicable):
More informationJOB DESCRIPTION. Corporate Governance Manager. 45 hours per week. Director of Compliance & Governance. London with national responsibilities
JOB DESCRIPTION POST: SALARY: HOURS: REPORTS TO: LOCATION: Corporate Governance Manager 40,000 per annum 45 hours per week Director of Compliance & Governance London with national responsibilities JOB
More informationSHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 16 MAY 2011
SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST E3 EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 16 MAY 2011 Subject Supporting TEG Member Author Status 1 Report on Customer
More informationCommunication and Engagement Strategy 2014 2017. Final Version 30 th June 2014
Communication and Engagement Strategy 2014 2017 Final Version 30 th June 2014 Contents Introduction 4 Strategic Objectives and Role of Communications 6 Communications now and by 2017 7 Communications and
More informationBPU Head of Service Position Statement
BPU Head of Service Position Statement The aim of this paper is to provide a position statement regarding the identified BPU functions within the Annual Council Reporting Framework. Workforce It is considered
More informationDelivering High Quality Compassionate Care
Strategy 2015-17 Nursing Delivering High Quality Compassionate Care 1 Foreword Lincolnshire Partnership NHS Foundation Trust (LPFT) is the main provider of NHS mental health and wellbeing services in Lincolnshire,
More informationFINANCE, PERFORMANCE AND INFORMATION DIRECTORATE INTEGRATED PERFORMANCE MANAGEMENT FRAMEWORK
1. Introduction FINANCE, PERFORMANCE AND INFORMATION DIRECTORATE INTEGRATED PERFORMANCE MANAGEMENT FRAMEWORK Coventry and Warwickshire Partnership NHS Trust (the Trust) recognises that the Integrated Performance
More informationGood Practice Guidelines for Appraisal
Good Practice Guidelines for Appraisal Dr Laurence Mynors Wallis Dr David Fearnley February 2010 1 Contents Page Introduction 3 Link between appraisal and revalidation 4 Preparation for the appraisal meeting
More informationNATIONAL CONSTITUTION
NHS NATIONAL CONSTITUTION HOPE, CHANGE AND BOTTOM UP 2012 NHS NATIONAL CONSTITUTION CONTENTS SUBJECT PAGE 1. NAME AND CONSTITUTION 4 2. AIMS 4 3. OBJECTIVES 4 4. GOVERNANCE 6 4.1 Membership 6 4.2 Meetings
More informationLeeds Care Record Project. Leeds Care Record Project 1
Leeds Care Record Project Leeds Care Record Project 1 2 Centre of Excellence for Information Sharing Every health and social care organisation in Leeds holds a different set of patient records, with over
More informationGuidance Developing Commissioning Support: Towards Service Excellence was published by the NHS Commissioning Board Authority in February 2012.
Commissioning support: Key facts Introduction The setting up of the new clinical commissioning system has given the NHS the opportunity to think about what support clinical commissioners need to more efficiently
More informationChildren s Services Improvement and Business Support. Service Review 2013/14
Children s Services Improvement and Business Support Service Review 2013/14 Service Name: Children s Services Improvement and Business Support Service Contact: Richard Williams Date of review: 2013/14
More informationRisk Management Strategy
Risk Management Strategy Version: 8 Approved by: Quality and Governance Committee Date approved: 31 July 2014 Ratified by: Trust Board of Directors Date ratified: Name of originator/author: Head of Patient
More informationProject, Programme and Portfolio Management Delivery Plan 6
Report title Agenda item Project, Programme and Portfolio Management Delivery Plan 6 Meeting Performance Management and Community Safety Panel 27 April 2009 Date Report by Document number Head of Strategy
More informationCORPORATE DIRECTOR (CORPORATE SERVICES)
REPORT TO: THE MORAY COUNCIL - 28 th SEPTEMBER 2011 SUBJECT: EMPLOYEE OPINION SURVEY 2011 BY: CORPORATE DIRECTOR (CORPORATE SERVICES) 1. REASON FOR REPORT 1.1 To update the Council on the results of the
More informationRisk Management Policy and Process Guide
Risk Management Policy and Process Guide Status: pending Next review date: December 2015 Page 1 Information Reader Box Directorate Medical Nursing Patients & Information Commissioning Operations (including
More information2015 National NHS staff survey. Brief summary of results from University College London Hospitals NHS Foundation Trust
2015 National NHS staff survey Brief summary of results from University College London Hospitals NHS Foundation Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement
More informationNHS WIRRAL / METROPOLITAN BOROUGH OF WIRRAL JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION. Joint Director of Public Health (Full Time/Job Share)
NHS WIRRAL / METROPOLITAN BOROUGH OF WIRRAL JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION Employing organisation: Title: Accountable to: Managerially responsible for: NHS Wirral Joint Director of Public
More informationReport to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012
Report to: Trust Board Agenda item: 13 Date of Meeting: 25 April 2012 Title of Report: Status: Board Sponsor: Author: Appendices HR Quarterly Report For information Lynn Vaughan, Director of Human Resources
More informationJOB DESCRIPTION. Job Title: Pre-registration Pharmacist. Band: 5. Hours: 37.5 hours per week. Responsible to:
JOB DESCRIPTION Job Title: Pre-registration Pharmacist Band: 5 Hours: Responsible to: Accountable to: Professionally Accountable to: 37.5 hours per week Principal Pharmacist: Clinical Governance & Risk
More informationStratford on Avon District Council. The Human Resources Strategy
Stratford on Avon District Council The Human Resources Strategy Page 1 1 Purpose of The Human Resources (HR) Strategy The purpose of this document is to review the role and effectiveness of human resource
More informationNHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK
09/26 NHS BLOOD AND TRANSPLANT MARCH 2009 RESPONDING EFFECTIVELY TO BLOOD DONOR FEEDBACK EXECUTIVE SUMMARY From April 2009 an NHS wide common approach to complaint handling comes in to effect. This provides
More informationOPEN BOARD OF DIRECTORS 2 nd December 2015
OPEN BOARD OF DIRECTORS 2 nd December 2015 Open BoD: 02.12.15 Item: 13 TITLE OF PAPER TO BE PRESENTED BY ACTION REQUIRED Nurse Revalidation Progress Report Clive Clarke, Deputy Chief Executive, on behalf
More informationHuman Resources Strategic Objectives and Action Plan 2012-2016 Appendix 1
Human Resources Strategic Objectives and 2012-2016 Appendix 1 Strategic Recruitment & Selection The key to the success of any business is building the right team at the right time, but the process of finding,
More information