INCREASE SALES 20% OR MORE WITH SHIP-FROM-STORE Deployed in 99 Days Consumers expect products to be available when they want them. If not, they will turn to competitors, resulting in lost sales. Ship-From-Store captures these lost sales by exposing store inventory to all channels. Additionally, Ship-From-Store optimizes inventory usage, reduces markdowns, and facilitates faster and less expensive shipping to customers capabilities critical to win in today s omnichannel world. Why ebay Enterprise Ship-From-Store Turn your stores into a strategic asset by creating a virtual distribution center across your network of physical locations with our Ship-From-Store solution. ebay Enterprise is delivering this purpose-built, modular SaaS solution at an unparalleled rate with more than 30 brands and 22 retailers live across 13 countries. Coupled with our expertise in omnichannel executive strategy and store operational best practices, you can quickly realize significant revenue increases. Benefits Capture lost sales Minimize out-of-stocks Improve inventory turns Maintain margins (fewer markdowns) Decrease delivery time to customers Optimize store assets and labor Our Insights and Guidance You will benefit from the experience and insights we ve gathered from dozens of successful deployments. ebay Enterprise delivers these best practices in a way that allows you to jumpstart your program, driving superior results from the outset. Gain critical buy-in from executive and field management Educate and train field staff at all levels Help adjust critical measures, rewards and reporting Design and build-out of packing station In-store and administrative work processes Plan for ongoing evolution and optimization of the program With potential of 20% or more incremental sales, a $50 million online retailer is leaving more than $27,000 per day on the table until Ship-From-Store is implemented. SHIP-FROM-STORE SOLUTION
Solution Details Intelligent Inventory Management Accurate store-level inventory and available to promise calculations: Safety stock management Flexible control switches to throttle order volume to stores Track and send inventory updates to retailer systems at time of pick confirmation, shipping and ship confirmation Sophisticated, Configurable Order Routing Determine the best store to fulfill the order based on retailer configurable routing rules: Proximity to consumer Split shipment rules and expedited shipments Saleable inventory (safety stock, MIA, weeks supply) Freight and/or labor expenses Maximum units/orders per day, per location Automatically routes declined orders to the next best store Associate Optimized Fulfillment Tools Intuitive, web and mobile based tool tailored for store associates: Available APIs to enable integration with existing store tools Wave picking in stores to optimize pick time Proactive notifications to stores of new orders to pick Pre-integrated with carriers Pick tickets, integrated packing slips and shipping labels Optional order check step to reduce shipping inaccuracies Robust Reporting Tools Extensive reporting functionality to optimize business results Unique business impact tools such as loss prevention and store PI accuracy data Note: 99 day implementation is for base implementation; assumes no customization. WANT MORE INFORMATION ABOUT OUR SHIP-FROM-STORE SOLUTION? VISIT» www.ebayenterprise.com/mcmsummit99 CALL» +1-561-424-9092 2014 ebay Enterprise, Inc. or its subsidiaries. All rights reserved. EMAIL» shipfromstore@ebayenterprise.com
DROPSHIP MANAGER STREAMLINED THIRD-PARTY FULFILLMENT Dropship Fulfillment Dropship Manager is an extensible solution in ebay Enterprise s modular suite of commerce technologies. Dropship Manager enables retailers to increase sales opportunities without the risk of inventory overhead by leveraging third-party suppliers to seamlessly fulfill orders directly to the customer. Dropship Manager is a web-based supply chain collaboration solution that automates order processing, exception handling, shipping, and invoicing between retailers and dropship suppliers. Through a browser-based web portal or system-to-system integration, Dropship Manager s built-in mapping utility enables online connectivity to any supplier s system eliminating programming at the supplier s location, and enabling rapid supplier implementations. Dropship Manager Benefits Eliminates significant labor costs and time associated with distributing orders to suppliers, receiving manual order acknowledgements, processing ship confirmations, and manually approving and entering invoices for payment Reduces order cycle times, and increases the speed of order delivery Enables faster revenue recognition through shortened billing cycles Improves customer service through enhanced order status visibility Improves dropship supplier relations and compliance through improved communications Facilitates online reporting and supplier performance analysis Delivers more opportunity to increase sales quickly and easily by expanding dropship product lines with no inventory overhead Enables new product testing without the inherent risk of inventory carrying costs
Packing Slips and Carrier Integration Packing slips and shipping labels are designed to the retailer s specifications. The packing slip also includes an integrated peel off shipping label. Dropship Manager handles all carrier communications electronically eliminating manual processing by suppliers. Upon carrier pickup, Dropship Manager sends a ship confirmation back to the retailer s host order management system. Dropship Manager s intuitive, user-friendly interface systematically guides dropship suppliers through the process of seamlessly fulfilling dropship orders. Retailers can customize packing slips by supplier and/or company, division, source code and ship method of the order. For example, packing slips can be unique to a specific supplier to provide customized shipping labels and return instructions to route exchanges or returns directly back to the supplier. The packing slips contain all pertinent order information including: buyer, ship-to, product number, description, price, line item customization, gift comments, customer telephone number, etc.
Comprehensive Reporting Tools Control Center provides comprehensive reporting and analysis tools for real-time, actionable operational data across a retailer s dropship supplier network. Retailers and suppliers have the ability to view all orders and their statuses at any time from a web browser including trend and performance analysis for long-term strategic planning. Aging Views provide bar graphs depicting the age of orders not yet printed, not yet shipped, and/or not yet invoiced by supplier. ThruPut Views provide visibility to supplier performance including orders printed, shipped, and invoiced by day. Additionally, online detail reports on shipments, invoices, cancels, etc. can be generated with various select and sort options to provide business-critical visibility to potential problems allowing retailers to be proactive from a business and customer perspective.
Dropship Manager Benefits 1 CONSUMERS place orders through any available sales channel 2 The retailer s ORDER MANAGEMENT SYSTEM (OMS) passes dropship orders to Dropship Manager 3 DROPSHIP MANAGER electronically transmits orders to the designated dropship supplier 4 DROPSHIP SUPPLIERS print/ extract orders and pick, pack and stage orders for carrier pickup. 5 Dropship manager sends electronic SHIPMENTS manifests to UPS or FedEx and transmits order tracking information to the retailer s OMS and the consumer receives their order 6 Dropship manager routes supplier invoices to the retailer s FINANCIAL MANAGEMENT SYSTEM 7 INVENTORY UPDATES from suppliers can be accessed and received in Dropship Manager through the ebay Enterprise inventory integration module WANT MORE INFORMATION ABOUT DROPSHIP MANAGER? VISIT» www.vendornet.com 2014 ebay Enterprise, Inc. or its subsidiaries. All rights reserved.