Region Coordinating Council TRANSPORTATION DIRECTORY 1
TABLE OF CONTENTS SECTION PAGE 1. Human Transportation Definitions -------------------------------------------------------------------------------- 1 2. Human Transportation Options Available in the Region --------------------------------------------- 3 - Alphabetical List of Transportation s ---------------------------------------------------------------------------- 3 - General Public Transportation-------------------------------------------------------------------------------------------- 7 - Taxi Companies ------------------------------------------------------------------------------------------------------------ 8 - Non Emergency Medical Transportation -------------------------------------------------------------------------------- 9 - Seniors & Persons With Disabilities Transportation ------------------------------------------------------------------ 10 3. Listing of Transportation s by Town ----------------------------------------------------------------------------- 11 - Amherst -------------------------------------------------------------------------------------------------------------------- 11 - Brookline ------------------------------------------------------------------------------------------------------------------ 11 - Hollis ----------------------------------------------------------------------------------------------------------------------- 12 - Hudson --------------------------------------------------------------------------------------------------------------------- 12 - Litchfield ------------------------------------------------------------------------------------------------------------------- 13 - Lyndeborough ------------------------------------------------------------------------------------------------------------ 13 - Mason --------------------------------------------------------------------------------------------------------------------- 14 - Merrimack ----------------------------------------------------------------------------------------------------------------- 14 - Milford -------------------------------------------------------------------------------------------------------------------- 15 - Mont Vernon -------------------------------------------------------------------------------------------------------------- 15 - -------------------------------------------------------------------------------------------------------------------- 16 - Pelham --------------------------------------------------------------------------------------------------------------------- 17 - Wilton --------------------------------------------------------------------------------------------------------------------- 17 i
NASHUA REGIONAL COORDINATION COUNCIL FOR COMMUNITY TRANSPORTATION The Regional Coordination Council for Community Transportation (NRCC) created this directory for use by users and providers of human service transportation. The NRCC is composed of transportation providers, users, and purchasers from the Region. Together, these stakeholders have been working to better understand and define the Region s unique community transportation needs. The NRCC views the coordination of community transportation services as an opportunity to improve and enhance the transportation network, services, and resources available in the Region. The mission of the Regional Coordination Council is to develop, implement, and provide guidance to the coordination of shared ride transportation options within Region 7 so that as resources allow(1) seniors, persons with disabilities and human service agency consumers can safely access local and regional transportation services to get to locations within the region and between regions; and (2) municipalities, human service agencies and other organizations can purchase such shared ride coordinated transportation services for their citizens, clients, and customers and (3) qualifying individuals, not working through an agency, would have the option to purchase/order transportation services. For more information on the NRCC visit: www.rpc.org/ ii
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SECTION 1: HUMAN SERVICE TRANSPORTATION DEFINITIONS Within the Region there are a number of different types of transportation services and providers. Below you will find definitions and descriptions of the types of transportation services that are cited in this directory. Community Transportation is a term used to describe any public transportation service or human service agency transportation service or program, whether it be provided by a public or private entity, that focuses on transportation for, but not limited to, seniors, persons with disabilities and persons with low income. Demand Response/Dial-a-Ride is a service where customers are picked up and dropped off at user-defined locations. Often, volunteers who have undergone a safety screening, provide rides. Users of this type of service must schedule rides in advance, typically 1-5 business days, and should expect to share a vehicle with other customers. Ride times and destinations ca be subject to volunteer availability. Some dial-a-ride services are limited to providing trips for medical appointments. Human Agency Transportation Providers are organizations that provide specialized transportation services to a select group of people based on criteria, usually elderly or disabled. Typically, transportation is only provided to individuals enrolled in an agency s program. These are demand response services, meaning they do not run a pre-defined schedule, but instead provide door-to-door service using small vans or cars. Clients of human services transportation providers are typically required to request a ride 24 hours in advance. The services are often provided either free of charge or through reimbursements from federal and state programs. Medical Transportation Providers are organizations and companies that provide non-emergency medical transportation and/or emergency medical transportation services. The types of medical transportation providers can range from wheelchair transport services, which have vehicles with specialized lifts to take patients to and form doctor s appointments, treatment, and therapy appointments, to ambulance transportation for emergency and nonemergency situations. Para Transit, sometimes referred to as complimentary Para transit service, is mandated under the Americans with Disabilities Act (ADA) for all public transportation systems. Para transit service must be provided within ¾ of a mile of existing public transit routes for people with disabilities. Para transit is a door-to-bus stop of door-to-door service provided for a small fare or donation. 1
Private for Hire describes transportation companies that provide a range of transportation services and vehicles for hire with prior booking for a set rate. These companies typically offer charter bus. Limousine, private sedan, and/or shuttle transportation for hire to special events and airports. Public Transit is a bus service provided on a fixed route with a fixed schedule. Anyone can ride public transit for a fee or donation, including persons with disabilities or seniors. The Transit System (NTS) is the public transit system in the region. Rideshare is service where an individual would either use a toll free number, web based ride board or social network to arrange a ride with another individual or group of individuals interested in carpooling. Rideshare can be used for commuting to work, school, grocery shopping, social events, etc. Taxi is a vehicle for hire, which conveys passengers between locations of their choice, without prior booking. of vehicles and methods of regulation, hiring, dispatching, and negotiating payment can differ among providers. FOR MORE INFORMATION ON COMMUNITY TRANSPORTATION VISIT THE FOLLOWING RESOURCES: Community Transportation Association of America: http://www.ctaa.org State Coordinating Council for Community Transportation : http://www.nh.gov/dot/programs/scc/ Regional Coordination Council: http://www.nashuarpc.org/transportation/travelalts.htm 2
ALPHABETICAL LISTING OF TRANSPORTATION SERVICES Provider Name Area Description & Eligibility Contact Info All Occasions Transportation LLC American Cancer Society Limousine service provides local limo service in 3 Oldham Lane NH 03063 (603) 882-9994 Statewide Volunteer drivers provide transportation for cancer patients to their treatments and home again. Eligibility: Cancer patients 2 Commerce Dr Bedford, NH 03110 (800) 472-8899 www.cancer.org A Mobile Cab 8 Colson Rd Hudson (603) 883-7989 Best Cab 744 D.W. Hway Merrimack (603) 669-8294 The CareGivers, Inc Greater / Manchester and sometimes Boston, Burlington MA, and Hanover, NH Volunteer driver network provides transportation to medical appointments for elderly or disabled. Eligibility: 62+ and/or disabled Care Plus State of NH Medical transportation services to healthcare facilities and New Hampshire communities. Care Ride Wheelchair Transportation Amherst, Hollis, Milford,, Pelham Eligibility: no restrictions Wheelchair transportation (door-to-door and escort service) 491 Amherst St, NH 03063 (603) 595-4502 www.caregiversnh.org 1502 Columbia Circle Merrimack, NH 03054 (800) 292-9177 Www.careplus.org Concord Trailways Long distance bus service 30 Stickney Avenue Concord www.concordtrailways.com Fees & s No fee Determined on case by case basis. Set fee 3
ALPHABETICAL LISTING OF TRANSPORTATION SERVICES Provider Name Area Description & Eligibility Contact Info Derry-Salem Cooperative Alliance for Regional Transportation (CART) Disabled American Veterans D & E Dispatch & Taxi Easter Seals NH Special Transit (STS) FISH Flight Line Granite State Independent Living Harbor Homes Pelham Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough Northeast Mass & Southern NH Hudson, Milford, Merrimack, Brokerage transportation service in the greater Derry-Salem area. Transportation for medical services only. Eligibility: NH Veterans Taxi Ground transportation that serves Logan Airport, Manchester- Boston Regional Airport, and South Station. People who need wheelchair-accessible transportation can request door to door, demand-response service. Eligibility: Adults with disabilities Automobile service for housed clients 275 Chestnut St, Manchester (603) 222-5788 673 West Hollis St, (603) 889-3999 Door-to-door transportation with passenger assistance available (603) 668-8603 for the frail and isolated elderly, as well as individuals with special needs and disabilities. Lift equipped vans and busses Volunteer Driver service 603 673 7372 nn/a (603) 228-9680 http:www.gsil.org info@gsil.org L A Limousine 223 Gibbons Hy Wilton 4 (603) 595-2225 Fees & s (800)425-2525 Starts at $19 one way No fee if income eligibility met; Otherwise sliding scale.
ALPHABETICAL LISTING OF TRANSPORTATION SERVICES Provider Name Area Description & Eligibility Contact Info Milford Taxi 24 hour dispatch service, airport service, grocery delivery, take out delivery, Transit System New Hampshire Department of Human s New Hampshire Department of Transportation Rockingham Ambulance Satisfaction Transport & parts of Merrimack, Hudson Statewide Statewide Fixed Route bus system with associated ADA demand response. Eligibility: no restrictions Transportation to dental and medical services for Medicaid recipients. Eligibility: Medicaid & Healthy Kids Gold recipients Rideshare Program carpool matching to identify possible rideshare opportunities to work only. Eligibility: no restriction Provides non-emergency wheelchair and ambulance transportation service to medical appointments and medical facilities (603) 672-3344 219 Ledge Street, NH 03060-3016(603) 880-0100 www.nashuanh.go (800)852-3345 Ext. 3770 (800) 462-8707 www.state.nh.us/dot/ rideshare 83 D.W. HWay Merrimack (603) 889-6572 S. K. Taxi 14 High St Seacoast Chair Car Hillsborough, Merrimack and Rockingham counties. Transportation services for those in a wheelchair. Eligibility: no restrictions (603) 882-5155 467 Layfayette Road Hampton,(877) 942-4247 Fees & s 5
ALPHABETICAL LISTING OF TRANSPORTATION SERVICES Provider Name Area Description & Eligibility Contact Info Fees & s Souhegan Valley Transportation collaborative Amherst, Brookline, Hollis, Milford Wheelchair accessible rides for non-emergency healthcare and social service appointments, and for fundamental activities, such as grocery shopping and pharmacy errands. Info@souheganrides.org $2 each way vouchers available Southern NH HIV/ AIDS Task Force Southern NH Medical Center Center for Healthy Aging Hillsborough County & southern NH General Paratransit /community ride program. Eligibility: resident of Hillsborough County Whenever possible will arrange transportation to and from medical appointments. Eligibility: 55+ 12 Amherst St, (800) 942-7437 280 Main St. (603) 577-2335 No fee No fee St. Joseph Community s, Inc. Transportation services that are primarily directed at bringing eligible individuals to and from their nutrition sites. Additional transportation needs are met as funding and service hours permit. Individuals age 60 and over are eligible. Www.mealsonwheelsnh.or g (603) 424-9967 YMCA of Greater Merrimack & Student transportation services; Transportation to the YMCA School s Out program is provided from public schools, St. Christopher's and Infant Jesus to the Y. Transportation to the Merrimack YMCA provided from Mastricola Middle and Elementary Schools, Reeds Ferry Elementary, and Thorntons Ferry Elementary. Eligibility: membership (603) 882-2011 school s out contact: Jan Basiliere www.nmymca.org Varies 6
GENERAL PUBLIC TRANSPORTATION Provider Name Area Description Contact Info Boston Express CART Derry-Salem Cooperative Alliance for Regional Transportation Tyngsboro, MA, South Station, Logan Airport Pelham is eligible for service but does not pay dues so it does not receive service at this time. from Exit 8 in to Tyngsboro, South Station and Logan Airport Brokerage transportation service in the greater Derry-Salem area. 800-639-8080 contact@bostonexpressbus.com Concord Trailways Long distance bus service 30 Stickney Avenue Concord www.concordtrailways.co m Fees & s $16 one way; $22 round trip (Logan) Set fee Transit System & parts of Merrimack, Hudson Fixed Route bus system with associated ADA demand response. Eligibility: no restrictions 219 Ledge Street, NH 03060-3016(603) 880-0100 www.nashuanh.go 7
TAXI/LIMOSINE/CHARTER COMPANIES Provider Name Area Description Contact Info Fees & s A Mobile Cab Taxi 24 Tyler St (603) 883-7989 Best Cab 744 D.W. Hway Merrimack (603) 669-8294 D & E Dispatch & Taxi Flight Line Northeast Mass & Southern NH Taxi Ground transportation that serves Logan Airport, Manchester-Boston Regional Airport, and South Station. 673 West Hollis St, (603) 889-3999 L A Limousine 223 Gibbons Hy Wilton (603) 595-2225 Limousines of New England Milford Taxi 24 hour dispatch service, airport service, grocery delivery, take out delivery, Satisfaction Transport (800)425-2525 Starts at $19 one way 188 Main St (603) 595-1551 (603) 672-3344 83 D.W. HWay Merrimack (603) 889-6572 S. K. Taxi 14 High St (603) 882-5155 8
NON EMERGENCY MEDICAL TRANSPORTATION Provider Name Area Description Contact Info Souhegan Valley Transportation collaborative FISH Amherst, Brookline, Hollis, Milford Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough Wheelchair accessible rides for non-emergency healthcare and social service appointments, and for fundamental activities, such as grocery shopping and pharmacy errands. Volunteer driver service Info@souheganrides.org Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough Fees & s $2 each way, Vouchers available None 9
SENIORS & PERSONS WITH DISABILITIES Provider Name Area Description Contact Info Fees & s The CareGivers, Inc Volunteer driver network gives rides to elderly and ambulatory disabled 603 595 4502 Determined on case by case basis Transit System City Lift : Persons 60 years & older and disabled 10
Demand Response Volunteer Driver AMHERST Provider Area Who s Eligible Days/ Souhegan Valley Transportation Amherst, Brook- Residents of Tues, Wed, Collaborative line, Hollis, Mil- Amherst, Thurs 8am- ford, Brookline, Hollis, 4pm Milford, FISH Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough Residents of Amherst, Milford, Wilton, Lyndeboro, Mont Vernon NEMT, grocery Yes, 48 hrs 9am-4:30 NEMT Yes 3 days $2 each way, vouc hers available Accessible Contact Info yes 603 880-0100 Ext. 1 http:// www.souhega nrides.org/ None 603 673 7372 Demand Response Provider Area Who s Eligible Days/ Souhegan Valley Transportation Amherst, Brook- Residents of Tues, Wed, Collaborative line, Hollis, Mil- Amherst, Thurs 8am- ford, Brookline, Hollis, 4pm Milford, NEMT, grocery Yes, 48 hrs $2 each way Accessible Contact Info yes 603 880-0100 Ext. 1 http:// www.souheg anrides.org/ BROOKLINE 11
HOLLIS Demand Response Provider Area Who s Eligible Days/ Souhegan Valley Transportation Amherst, Brook- Residents of Tues, Wed, Collaborative line, Hollis, Mil- Amherst, Thurs 8am- ford, Brookline, Hollis, 4pm Milford, NRMT, grocery Yes, 48 hrs $2 each way Accessible Contact Info yes 603 880-0100 Ext. 1 http:// www.souheg anrides.org/ HUDSON Demand response Provider Area Who s Eligible Days/ Transit System ADA Accessible Contact Info 12
LITCHFIELD Provider Area Who s Eligible Days/ Accessible Contact Info LYNDEBOROUGH Volunteer driver FISH Provider Area Who s Eligible Days/ Residents of Amherst, Milford, Wilton, Lyndeboro, Mont Vernon Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough 9am-4:30 NEMT Yes 3 days none Accessible Contact Info 13
MASON Provider Area Who s Eligible Days/ Accessible Contact Info MERRIMACK Demand response Provider Area Who s Eligible Days/ Transit System ADA Accessible Contact Info 14
MILFORD Volunteer driver FISH Provider Area Who s Eligible Days/ Residents of Amherst, Milford, Wilton, Lyndeboro, Mont Vernon Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough 9am-4:30 NEMT Yes. 3 days Accessible Contact Info none 603 673 7372 MONT VERNON Volunteer driver FISH Provider Area Who s Eligible Days/ Residents of Amherst, Milford, Wilton, Lyndeboro, Mont Vernon Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough 9am-4:30 NEMT Yes 3 days Accessible Contact Info 15
NASHUA Provider Area Who s Eligible Days/ Accessible Contact Info Volunteer driver The CareGivers, Inc www.caregiversnh.org Elderly and ambulatory disabled Yes; 2-3 weeks no 603 595 4502 Bus & trolley service City lift service After 7 service Transit System http://www.gonashua.co Everyone Transit System Persons 60 years & older and disabled Mon - Fri 6:15am - 6:45pm Saturday 9:00am - 5:45pm Mon - Fri 6:15am - 6:45pm Saturday 9:00am - 5:45pm Fixed Route Demand response Transit System Everyone 6:45-10:45 Fixed Route no $1.00 n/a 603-880-0100 Yes 48 hrs $2.00 n/a 603-880-0100 no $1.00 603-880-0100 16
PELHAM Provider Area Who s Eligible Days/ Accessible Contact Info WILTON Provider Area Who s Eligible Days/ Accessible Contact Info Volunteer driver FISH Amherst, Milford, Wilton, Lyndeboro, Mont Vernon,, Manchester, Merrimack, Peterborough Residents of Amherst, Milford, Wilton, Lyndeboro, Mont Vernon 9am-4:30 NEMT Yes 3 days none 17