EVERY TRIP IS IMPORTANT

Transcription

1 EVERY TRIP IS IMPORTANT

2 Access Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. Without reliable transportation, the elderly, individuals with disabilities, and other transportation disadvantaged populations lose independence in their day-to-day activities. As communities across the country are challenged with increasing access while containing costs, Ride Right strives to achieve these goals while remaining focused on what matters most: the passenger. We are dedicated to maintaining a balance of innovation and best practices while providing high quality service that improves performance and increases passenger satisfaction. Alaina Maciá CEO Primarily owned by President and CEO Alaina Maciá, Ride Right is a certified Woman-owned Business Enterprise (WBE). We are supported by the resources of our affiliate MTM, one of the largest transportation managers in the country with annual revenue of more than $300 million and 20 years of relevant experience. MTM s experience and background, as well as our shared leadership teams, make Ride Right one of the most uniquely capable transportation operators in the nation.

3 Ride Right is quickly becoming one of the most trusted partners in the industry for transit needs across the country. We don t want to be the biggest we want to be the best. From paratransit, non-emergency, fixed route, shuttle, and special needs transportation to mobility management, Ride Right offers individualized solutions to help meet your unique challenges. Our client- and passenger-tailored approach continually results in high levels of productivity, lower complaint rates, smooth start-ups, and an exceptional transportation experience. With Ride Right, every trip is important.

4 Ride Right was born out of communities needs for a responsible transportation partner. Leveraging our unparalleled hands-on management approach, we offer sustainable solutions for paratransit, non-emergency medical transportation (NEMT), fixed route and shuttle services, special needs transportation, ation, and mobility management that are focused on quality, cost savings, and increased efficiency. Within each of these e services, our passenger-focused approach unmatched by any other in the industry ensures every passenger on every ery trip has an exceptional transportation experience, without exception. Paratransit & NEMT Special Needs Providing transportation flexibility, convenience, and dependability to help passengers travel safely within their community from point A to point B. Offering specialized solutions for pupil transportation to help schools, day treatment plans, and other student programs return their focus to education.

5 Fixed Route & Shuttle Mobility Management Improving transportation efficiency and performance with innovation, intelligent transportation systems, and state-of-the-art technology. Centralizing community transportation coordination to responsibly unify transit, scheduling and dispatching, and customer service functions.

6 TOP5 REASONS CLIENTS CHOOSE RIDE RIGHT

7 1 SAFETY Ride Right creates a safety-conscious culture through extensive driver recruitment, which includes careful screening, background testing, and training; regular vehicle maintenance; and periodic performance audits. 2 COST SAVINGS For our clients, Ride Right consistently achieves an average cost savings of 20% to 30% by increasing efficiencies and optimization. 3 SATISFACTION By providing high quality service at all times, Ride Right ensures every trip is important and maintains high satisfaction rates with passengers, clients, and community stakeholders. 4 EXPERIENCED LEADERSHIP Our highly experienced leadership team offers hands-on, attentive oversight for each program we operate to ensure successful implementation and overall contract management. 5 TECHNOLOGY AND OPTIMIZATION In our efforts to enhance efficiency, reduce costs, improve performance, and ensure safety, Ride Right employs state-of-the-art routing and scheduling software, GPS and on-board surveillance systems, and other industry-leading technology.

8 Paratransit & NEMT Paratransit services are at the heart of Ride Right s operations. A vital community resource for the elderly and individuals with disabilities who are unable to navigate traditional fixed route transportation, we view paratransit in terms of access. For these populations, complementary Americans with Disabilities Act (ADA) paratransit services provide transportation flexibility, convenience, and dependability, as well as assurance that these fragile passengers can get safely from point A to point B.

9 As the demand for reliable paratransit service continues to grow by as much as 10% per year in some communities, the need for innovative approaches and a commitment to quality increases as well. Ride Right s sophisticated paratransit programs are diverse in nature, and can accommodate your organization s every need. From a flexible deviated fixed route program to fully demand responsive transportation, our approach offers creative, custom solutions for your paratransit service. In addition to paratransit services, Ride Right provides non-emergency medical transportation (NEMT) to Medicaid members a benefit offered by health insurance providers to get members to and from medical care. NEMT ensures members receive preventative care, and prevents transportation barriers and missed medical appointments in an effort to reduce healthcare costs. As your organization faces the challenge of providing paratransit and NEMT service while budgets tighten and ridership increases, let us show you the Ride Right difference. Another strength in Ride Right over our previous provider is training and appearance. The drivers understand ADA regulations, how to properly operate the equipment and secure wheel chairs, and the drivers are always dressed in uniform and look and respond professionally. Lowana S. Oliva, Assistant General Manager Centre Area Transportation Authority, Pennsylvania

10 Student & Special Needs For public and private schools, day treatment plans, partial hospitalization programs, and other programs serving children with special needs, Ride Right offers specialized solutions for student transportation. We understand, and are sensitive to, the complexities of transporting special needs children and students covered by the McKinney-Vento Act. Ride Right transports 750 children with special needs, delayed skills, and other disabilities with care every day. The parents and schools of the students we care for appreciate our deep commitment to making sure each pupil safely arrives to the specialized education they need. While quality is of the utmost importance, Ride Right recognizes that excellent service isn t always enough. At a time when education dollars are stretched thin, cost reduction is critical and schools are willing to consider alternative models to reduce or contain costs. We aim to transition students from traditional school buses to fuel efficient vans and sedans; paired with enhanced routing and improved vehicle utilization, this transition allows Ride Right to reduce costs by up to 30%. To ensure every child receives safe, reliable transportation and is comfortable with their driver, Ride Right offers programs that: Conduct frequent background checks and performance reviews on every driver Assign the same drivers to the same students every day to ensure consistency Schedule parent/guardian meetings to improve communication Provide specialized driver training

11 Simply put, as your special needs transportation partner, Ride Right can make your job easier and let you return your focus where it belongs: education.

12 Citizens of communities across the country rely on public transportation and shuttle services to get to work, shopping, medical appointments, and other daily activities. From extensive fixed route systems in urban counties to simple routes with flexible options in smaller communities, Ride Right offers our clients turnkey operations for any public transit structure.

13 Fixed Route & Shuttle Ride Right is proud to offer our clients intelligent transportation systems that leverage state-of-the-art technology aimed at enhancing efficiency, improving on-time performance, and ensuring safety, including: Routing and scheduling software GPS and on-board video surveillance Mobile data terminals Digital mobile radios Portable tablets Ride Right does more than just operate transit systems; we take it upon ourselves to continually evolve the programs we serve with innovative service enhancements. For example, our methods for optimization evaluate your current fixed and shuttle routes to help identify opportunities for expanding routes, decreasing the amount of time passengers spend in transit, improving overall efficiencies, and reducing costs as a whole. At all times when operating our clients routes and vehicles, Ride Right is firmly committed to one key principle: safety comes first for our passengers, employees, and transportation partners. We create a safety-conscious culture by proactively identifying and controlling hazards to prevent injury, accident, and other losses another way Ride Right demonstrates our commitment to our motto of every trip is important.

14 Mobility Management Leveraging our in-depth knowledge of the transportation industry, Ride Right offers an innovative approach to coordinated community transportation: mobility management. As ridership increases, mobility management delivers a strategic method for unifying, managing, and coordinating transportation services, scheduling and dispatching functions, and customer service into one centralized program. As a mobility manager, Ride Right collaborates with our clients to create a broad range of synchronized, viable transportation services. Focusing not on one service, but on a family of transportation services, Ride Right s mobility management approach offers solutions for: Scheduling and dispatching Travel training Assigning passengers the most cost effective, appropriate mode of transportation Planning for future program growth Pursuing grant funding Performing education and outreach activities Rectifying substandard performance

15 To achieve practical, actionable mobility plans, Ride Right looks at every resource to design solutions that match funding sources, passenger needs, and service availability. This consultative approach, which leverages the input of the transportation organizations we serve, as well as other local stakeholders, delivers a practical plan for unifying community transportation resources.

16 EVERY TRIP IS IMPORTANT 16 Hawk Ridge Drive Lake Saint Louis, MO Toll free Phone Fax