USPS EMPLOYEE ASSISTANCE PROGRAM February 4 National Service Center: INDICATOR MEASUREMENT SAME PERIOD LAST YEAR TARGET Calls Managed 4,94 4,957.3% decrease Average Speed to Answer (ASA) Percentage of callers who hung up before speaking to someone (Abandonment Rate) Population: EAP Covered Employees Quarterly stats 8 seconds 6 seconds seconds or less.3%.% Q4 598,38 Q3 66,496 Less than 5 all incoming calls.95% decrease EAP4YOU.com Web Site Information: 4 3 Unique sessions:,479,89 Average page views per unique sessions: 8.3 7.46 February 4 Content Categories Same Period Last Year Comparison Category Same Period Last Year February 3 Content Categories TOP Category MyMagellan 7.6% MyMagellan 9.6% Library & Resources 4.% Library & Resources 5.% EAP Counseling Services. % EAP Counseling Services.6% Self Assessments 8.4% Self Assessments 8.5% Providers/Caregivers 7.5% Providers/Caregivers 7.% Tools & Calculators 4.3% Tools & Calculators 5.3% About Providers 4.% About Providers 4.% Prepare for Your Appointment 4.% Prepare for Your Appointment 3.5% Benefits 4.% Benefits 3.% Community Resources.% Community Resources.3% All Other.% All Other 9.9% Total: % Total: % of 5
February 4 Library Topics - TOP Topics Same Period Last Year February 3 Library Topics - TOP Topics Addiction Awareness 7.8% Personal Finances 8.% Marriage and Relationships 5.4% Anxiety Disorder 8.% Budgeting 4.7% Divorce 7.5% Substance Use and Abuse 4.7% Retirement 5.9% Schizophrenia 3.6% Time Management 4.4% Teen Dating 3.4% Debt 4.4% Grieving Loss Of A Loved One.9% Marriage and Relationships 3.9% Debt.7% Stress Management 3.8% Adolescent/Teens.7% Adolescent/Teens 3.% Communicating in Workplace.5% Anger Management.8% All Other Library Topics 59.6% All Other Library Topics 47.9% Total: % Total: % Critical Incident Stress Management: Magellan reviewed and managed responses to the following incidents: NATURE AND FREQUENCY OF INCIDENTS February 4 Death - Suicide - Homicide - Domestic Violence - Illness - Accidental - Unknown Robbery Assault Threats of Violence Accident Bomb Threat Injury Terrorism Natural Disaster Other * Employee 4 3 Non- Employee Total 5 3 CISM Monthly Total 8 of 5
* # Rural Carrier charged with homicide #3 Customer attempted to set fire to a collection box #9 Carrier hospitalized and in coma Incident. Gulf Atlantic District: The EAP was on-site to provide services after a Rural Carrier in St. Mary s, GA was charged with homicide.. Colorado/Wyoming District: An EAP representative provided on-site services after a Carrier in Northglenn, CO died as a result of suicide. 3. New York District: On-site services were provided by the EAP in Bronx, NY after a customer attempted to set fire to a collection box. 4. San Francisco District: The EAP provided on-site services in San Francisco, CA after a station was burglarized. 5. Westchester District: A representative from the EAP was on-site to provide services after an Electronic Technician in Newburgh, NY died as a result of sudden illness. 6. Tennessee District: The EAP provided on-site services after a Clerk in Franklin, TN died as a result of sudden illness. 7. Capital District: On-site services were provided by the EAP after a Clerk in Washington, DC died as a result of sudden illness. 8. South Florida District: The EAP was on-site to provide services after a family member of a Carrier in Pompano Beach, FL died as a result of suicide. 9. Arizona District: An EAP representative was on-site to provide services after a Carrier in Phoenix, AZ was hospitalized and in a coma.. Northland District: The EAP provided on-site services in Minneapolis, MN after a Clerk died as a result of illness.. Arizona District: On-site services were provided by the EAP after a retired City Carrier in Phoenix, AZ was hospitalized after an auto accident.. Connecticut Valley District: A representative from the EAP provided on-site services in New Haven, CT after a Carrier died as a result of illness. 3. Northland District: The EAP was on-site to provide services after an MPE in Mankato, MN died as a result of a heart attack. 4. Long Island District: On-site services were provided by the EAP in Bethpage, NY after a Mail Handler died as a result of illness. 5. Arizona District: An EAP representative provided on-site services after a Clerk in Casa Grande, AZ died as a result of a vehicular accident. 6. Sacramento District: The EAP provided on-site services in Sacramento, CA after a Carrier was assaulted while on route. 7. Albany District: A representative from the EAP was on-site to provide services after a Carrier in Utica, NY died as a result of an accidental fall. Date CISD Provided //4 /4/4 /4/4 /4/4 /6/4 /8/4 /9/4 //4 //4 //4 /4/4 /4/4 /4/4 /4/4 /8/4 /8/4 /8/4 3 of 5
8. Suncoast District: The EAP was on-site to provide services in St. Petersburg, FL after a Carrier died as a result of sudden illness. 9. Arizona District: On-site services were provided by the EAP after a Rural Carrier in Fountain Hills, AZ died as a result of suicide.. Greater Boston District: A representative from the EAP was on-site to provide services after a Supervisor in Wellesley, MA died as a result of unknown causes.. Connecticut Valley District: On-site EAP services were provided in Chicopee, MA after a Carrier died as a result of suicide.. Mid-Carolinas District: The EAP provided on-site services after a Carrier in Jacksonville, NC died as a result of sudden illness. 3. Capital District: An EAP representative provided on-site services after a Carrier in Washington, DC was robbed while on route. 4. Greater Indiana District: On-site services were provided by the EAP after an employee in Greenwood, IN made a threat of violence towards two other employees. 5. Greater Indiana District: EAP on-site services were provided in Indianapolis, IN after a Clerk died as a result of an auto accident. 6. South Florida District: A representative from the EAP provided on-site services after a Mail Handler in West Palm Beach, FL died as a result of an auto accident. 7. Northern New England District: The EAP provided on-site services after a Carrier in Portland, ME died as a result of illness. 8. Atlanta District: On-site EAP services were provided in Norcross, GA after a Rural Carrier died as a result of sudden illness. /8/4 /9/4 //4 //4 /5/4 /6/4 /6/4 /7/4 /7/4 /8/4 /8/4 Mandatory Reporting: A. Action to Avert Harm: None reported B. Duty to Protect: None reported C. Duty to Warn: None reported D. Breaches of Confidentiality: None reported 4 of 5
Program Awareness: Miscellaneous Items: Date Location Union /3/4 Mesa, AZ NALC /4/4 Clovis, NM APWU /9/4 Elmhurst, IL APWU //4 Phoenix, AZ NALC //4 Garden Grove, CA (San Diego District) NALC //4 Garden Grove, CA (Santa Ana District) NALC //4 Manchester, NH APWU /3/4 San Diego, CA NALC /5-7/4 Houston, TX NALC /5/4 Cranston, RI NAPS /7/4 Addison, IL NALC /7/4 Seattle, WA NALC /7/4 Tempe, AZ NAPS 5 of 5