Group Financial Review



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Management Discussion and Analysis of Financial Statements. Fifth consecutive year of record performance for the Group. Simplified Income Statement RM Million +/- RM Million % Net interest income 2,065.9 2,114.6-48.7-2.3 Net finance income from Islamic banking business* 673.8 628.2 + 45.6 + 7.3 Net fund income 2,739.7 2,742.8-3.1-0.1 Other income from Islamic banking business* 121.2 91.6 + 29.7 + 32.4 Net income from insurance business 193.0 172.0 + 21.0 + 12.2 Other income 1,163.6 906.7 + 257.0 + 28.3 Total income 4,217.5 3,913.0 + 304.5 + 7.8 Overheads (1,694.6) (1,561.9) - 132.7-8.5 Operating profit 2,522.9 2,351.1 + 171.8 + 7.3 Allowance for impairment on loans and financing (425.9) (475.4) + 49.6 + 10.4 Other (provisions)/writeback 1.5 20.4-18.9-92.6 Impairment loss (16.8) (30.9) + 14.1 + 45.7 Profit before taxation and zakat 2,081.7 1,865.1 + 216.6 + 11.6 Taxation and zakat (515.6) (474.0) - 41.6-8.8 Profit after taxation 1,566.2 1,391.2 + 175.0 + 12.6 Non-controlling interests (55.3) (48.3) - 7.0-14.5 Profit attributable to shareholders 1,510.8 1,342.8 + 168.0 + 12.5 Islamic Banking Business* RM Million +/- RM Million % Income Statement For the year ending 31 March 2012 ( ), the Group registered another record performance with strong growth in both pre-tax profit and profit attributable to shareholders. It achieved a pre-tax profit of RM2,081.7 million (+11.6%), whilst profit attributable to shareholders grew by 12.5% to RM1,510.8 million. Earnings per share (basic) improved from 44.7 sen in to 50.5 sen. The growth in profits is mainly attributable to strong non-interest income growth, higher contributions from Islamic banking and insurance businesses coupled with lower allowances for impairment on loans, financing and securities. Total Income Revenue Growth Total income grew 7.8% to RM4,217.5 million spurred by growth in other operating income, contribution from insurance business and Islamic banking business. This reflects the Group s strategic focus on increasing our share of wallet from existing customers, winning new clientele through product innovation and superior service delivery, and diversifying into new income streams. To support revenue generation, the Group continues to invest in operational improvement, delivery of quality service experience and expansion of distribution channels. 45 Net finance income 673.8 628.2 + 45.6 + 7.3 Investment income 32.3 12.9 + 19.4 +149.6 Fee Income 88.9 78.6 + 10.3 + 13.1 Net income from Islamic banking business 795.0 719.7 + 75.3 + 10.5 The major components of revenue are net fund income (net interest income and net finance income from Islamic banking business), other income from Islamic banking business, net income from insurance business and other operating income.

Composition of Income Net fund income: RM2,739.7million (-0.1% or -RM3.1 million) 13.1% 14.5% 4.6% 18.9% 49.0% 4.4% 18.4% 7.9% 54.0% * Net fund income dipped by RM3.1million (-0.1%) mainly attributable to compression in net interest/fund margin ( NIM ) mitigated by fund assets growth. * The compression in NIM is attributable to increase in cost of funds from upward revisions in Bank Negara Malaysia s ( BNM ) overnight policy rate ( OPR ) and statutory reserve requirement ( SRR ) mitigated by increase in base lending/financing rate. Annual Report 2012 46 Net interest income Income from Islamic banking business Income from insurance business Fee income Investment and trading income * Growth in fund assets was driven by increase in net loans and financing (+RM4.5 billion or 6.6%). Expansion in loans and financing was mainly driven by growth in financing to the wholesale, retail, restaurant and hotel sector, real estate sector and manufacturing sector. Fee Income Other income from Islamic banking operations: RM121.2 million (+32.4% or +RM29.7 million) 15.3% 4.8% 33.1% 12.3% 5.3% 19.4% 32.1% * Increases comprises growth in investment income of RM19.4 million mainly attributable to gain on disposal of investments held for trading and increase in fee income by RM10.3 million mainly from financing activities. 0.9% 13.7% 4.2% 5.0% 6.3% 1.5% 0.8% 12.1% 3.5% 5.1% 6.5% 2.8% Net income from insurance business: RM193.0 million (+12.2% or +RM21.0 million) Loans, financing and securities fees Corporate advisory Guarantee Underwriting commissions Portfolio management Unit trust management Property trust management Brokerage and commissions Bancassurance commissions * Net income from insurance business grew by RM21.0 million (+12.2%). Premium income from general insurance increased by RM24.1 million coupled with lower insurance claims and commissions of RM13.4 million. This was mitigated by RM16.5 million lower surplus transferred from life insurance.

Other Income: RM1,163.6 million (+28.3% or +RM257.0 million) Other income, which comprises mainly income from investment and trading activities as well as ancillary services connected to the Group s lending activities, grew 28.3% mainly due to strong contributions from asset management, trading, foreign exchange and derivatives activities. This is in line with the Group s efforts to diversify and develop new business streams. For : * Fee income increased by RM17.0 million (+2.9%) mainly attributable to higher fees from unit trust management, portfolio management and fees from financing and securities but mitigated by lower brokerage and underwriting commissions. * Investment and trading activities recorded strong growth of RM239.8 million, up 82.9% to RM529.2 million from RM289.4 million in the previous year. The main contributors are higher gains from trading of securities, improved foreign exchange and derivatives contributions, partly riding on favourable market conditions. Operating Expenses To stay competitive, the Group needs to focus on productivity and efficiency. The Group will continuously strengthen its capabilities and address strategic issues whilst prudently manage its costs. The cost-to-income ratio expresses the Group s operating expenses as a percentage of income and is one of the most widely used measures of efficiency in the banking industry. In, the cost-to-income ratio remained well contained at 40.2% (: 39.9%). The increase was mainly attributable to increased investment in human capital and infrastructure to support growth plans. Operating expenses RM Million +/- RM Million % Personnel/staff 1,049.8 946.3 + 103.4 + 10.9% Establishment 362.6 346.8 + 15.8 + 4.6% Marketing and communication 127.7 134.7-6.9-5.1% Administration and general 159.3 134.2 + 25.1 + 18.7% Expenses capitalised (4.7) - - 4.7 - Total 1,694.6 1,561.9 + 132.7 + 8.5% Overheads: RM1,694.6 million (+8.5% or +RM132.7 million) * Personnel expenses were 10.9% or RM103.4 million higher, attributable to recruitment of staff to support higher business volumes coupled with the annual salary adjustments and bonuses as well as the cost of shares and options granted under the Group Executives Share Scheme. As at 31 March 2012, the number of employees of the Group stood at 10,936 (:10,552). * Establishment expenses were RM15.8 million higher due to increase in amortisation of computer software and higher computerisation costs from operating lease under the open infrastructure programme and increased rentals and utilities of branch premises. * Marketing and communication expenses decreased by RM6.9 million largely due to lower sales commissions and promotional expenses incurred. * Administration expenses increased by RM25.1 million mainly attributable to consultancy fees for spend management and core banking projects, establishment of Asia Water Fund and provision for expenses relating to investment advisory services. * Expenses capitalised RM4.7 million relates to internal resources incurred in the development of core banking system in accordance with FRS 138, Intangible Assets. Phase 1 of core banking system is targeted to roll out in FY2013. 47

Asset Quality Annual Report 2012 48 Loan/Financing Impairment Allowance RM Million vs Individual allowance - net 323.7 103.9 + 219.8 Collective allowance - net 613.8 808.8-195.0 Bad debts recovered - net (511.6) (437.2) - 74.4 Total 425.9 475.4-49.6 Asset Mix Analysis 9.7% Cash and placements Securities 9.0% 66.1% 7.4% 12.4% Loans, advances and financing 16.1% 64.1% Asset Quality and Loan/Financing Impairment Allowance Since 1 April 2010 ( Day 1 ), the loan/financing impairment assessment and allowance computation complies with the requirements of FRS139, subject to the transitional provisions of BNM Guideline- Classification and Impairment Provisions for Loans/Financing issued in December 2010. Impaired loan/financing is classified based on evidence of impairment instead of the previous time based classification. Loan/financing quality has improved throughout the year with gross impaired loan/financing ratio trending down from 3.3% to 2.5%. The net loan/financing impairment charge fell by RM49.6 million (-10.4%) to RM425.9 million, with improvement in bad debt recoveries of RM74.4 million, lower collective allowance by RM195.0 million mitigated by increase in individual allowance of RM219.8 million. The Group continues to proactively manage its asset quality by enhancing its asset writing and collection strategies, investing in new and enhanced risk models and infrastructure supported by the Group s specialist risk management team. Impairment Loss Impairment loss decreased by RM14.1 million (-45.7%) mainly due to write back of impairment provision no longer required on financial investments compared to charge for the year before, coupled with lower impairment for foreclosed properties.

Loans By Type Of Customers RM Million % RM Million % Individuals 40,772.3 53.6% 40,233.1 56.0% SME 8,824.4 11.6% 7,474.1 10.4% Corporate 22,451.9 29.5% 20,851.3 29.0% 4,055.5 5.3% 3,326.9 4.6% Total 76,104.1 100.0% 71,885.4 100.0% * Specifically, retail lending focuses on good quality and profitable segments, business and SME lending target stable and preferred growth sectors while corporate and institutional lending focuses on project financing with government support, government-linked corporations and large multi-national corporations particularly in prime sectors of the Government s Economic Transformation Programme. Gross loans - Sectors 1.4% 3.0% 1.9% 9.6% 2.0% 3.2% 54.6% Agriculture Mining and quarrying Manufacturing 5.7% 3.6% 3.2% 7.3% 2.1% 2.4% 0.7% 3.2% 2.3% 8.5% 3.3% 3.2% 4.7% 3.4% 57.0% 3.4% 6.1% 2.7% 1.3% Transport, storage and communication Finance and insurance Real estate * The expansion in loans and advances was mainly attributed to strong loans demand in the SME and corporate segments which grew by RM1.4 billion and RM1.6 billion respectively. Both these segments accounted for 41.1% of total loans by type of customers compared to 39.4% the year before. Loans to individuals accounted for 53.6% of total loans by type of customers. * Variable rate loans portfolio continues to grow at a faster pace relative to our fixed rate loans portfolio, making up 54.2% of total gross loans compared to 51.0% for the year before. 49 Electricity, gas and water Business activities Securities Construction Wholesale, retail, restaurant and hotel Balance Sheet As at 31 March 2012, the Group s total assets stood at RM111.9 billion, an increase of RM3.6 billion (+3.3%) represented by healthy growth in loans and financing, securities portfolio and increase in statutory deposit with BNM. The increase is funded mainly by growth in customer deposits. Loans and Financing Education and health Household * The Group s net loans and financing expanded RM4.5 billion (+6.6%) to reach RM73.9 billion compared to RM69.4 billion for the preceding year. The Group continues its loans portfolio rebalancing strategy to focus on profitable segments, increasing the composition of variable rate loans mix and composition of corporate loans mix. * Securities held for trading are acquired for purpose of benefitting from short term price movements or to lock in arbitrage profits. Securities held for trading increased by RM5.4 billion to RM10.6 billion due to increased holdings of Malaysian Government securities, BNM Monetary Notes, and private debt securities. This is in line with the repositioning to increase holding of highly liquid assets. * Securities available for sale are acquired for yield and liquidity purposes. Securities available for sale contracted RM2.6 billion to RM5.5 billion mainly from decreases in money market securities and private debt securities.

Deposits From Customers - Type Deposits and Funding Annual Report 2012 50 8.2% 10.7% 0.7% 0.3% 5.7% 6.2% Term/investment deposits Savings deposits 82.4% Deposits From Customers - Source Demand deposits 85.8% Negotiable instruments of deposits * The Group s primary source of funding is from customer deposits, comprising term/investment deposits, savings account deposits, current account deposits, and negotiable instruments of deposits. Other major sources of funds include shareholders funds, debt capital, term funding. interbank and other borrowings. * Greater emphasis was placed to improve the Group s funding stability, low cost deposits and liquidity ratios during the year. The Group stresses the importance of customer deposits as a source of funds to finance lending/financing to customers. * As at 31 March 2012, deposits from customers increased by RM2.5 billion (+3.5%) to RM77.1 billion, whilst low cost deposits comprising current accounts and savings accounts ( CASA ) grew 36% and 12% respectively. CASA as a proportion to total customer deposits stood at 16.9% compared to 13.9% a year ago. RM Million % RM Million % Individuals 30,540.1 39.6% 29,704.7 39.8% 12.2% 2.3% 1.6% Business enterprises 35,414.1 21.8% 45.9% 27,358.3 36.7% Government 9,442.6 12.2% 16,274.3 21.8% 1,745.3 2.3% 1,229.7 1.6% Total 39.6% 77,142.1 100.0% 74,567.0 39.8% 100.0% 45.9% Individuals 36.7% Government * Term/Investment deposits continued to make up the majority of customer deposits by type constituting 82.4% (: 85.8%) of total customer deposits. * Term funding initiatives included senior notes, sukuk and credit-link notes issuances. As at 31 March 2012, the Group has issued RM2.9 billion senior notes as part of its RM7 billion Senior Notes programme and RM550 million senior sukuk under its RM3 billion Senior Sukuk Musyarakah programme. Together with loans and Islamic financing sold to Cagamas with recourse, the adjusted loans/financing to customer deposit ratio stood at 89.6%. Business enterprises * The Group s distribution network comprises 190 commercial bank branches, 14 investment bank offices, 42 insurance offices, 849 automated teller machines and 148 electronic banking centres nationwide. Of these, 403 ATM s are placed at 7-Eleven stores to accord customers with 24-hour and more secure banking convenience.

Capital Ratios Efficient Capital Levels RM Billion 150 120 90 60 30 0 15.8% 14.4% 14.1% 10.3% 10.2% 9.7% 8.5% 81.4 70.5 65.9 63.0 FY2008 FY2009 FY2010 Tier 1 Capital Risk-weighted capital Risk-weighted assets (RM'billion) 15.7% 11.3% 87.0 16% 12% 8.0% 4.0% 2.0% 0.0% Our capital levels remain sound, with the Group s aggregated banking entities risk weighted capital ratio as at 31 March 2012 at 15.7% (: 14.4%) and Tier 1 capital ratio of 11.3% (: 10.2%). The Group s Capital Management Plan is driven by its desire to maintain strong capital base to support the development of its businesses, to meet regulatory capital requirements at all times and to maintain good credit ratings. This encompasses optimising capital profile and buffer, enhancing scenario modelling, streamlining corporate structures, developing dynamic dividend policy and proactively managing Basel III requirements. During the year, AmIslamic Bank Berhad implemented a new Subordinated Sukuk Musharakah programme of RM2.0 billion of which RM800 million was raised by 31 March 2012. The Subordinated Sukuk Musharakah qualifies as Tier 2 capital of AmIslamic Bank Berhad. 51 Credit Ratings During the financial year, Standard & Poor s Rating Services raised both AmBank (M) Berhad s ( AmBank ) and AmInvestment Bank Berhad s ( AmInvestment Bank ) international ratings to BBB+, based on its revised criteria. This was complemented by Moody s Investor Service revised bank financial strength outlook of AmBank to positive. Ratings by Fitch Ratings and Ram Rating Services Berhad were affirmed. The credit ratings of the principal subsidiaries, AmBank, AmInvestment Bank and AmIslamic Bank Berhad ( AmIslamic Bank ) are as follows: Dividend Reflecting the better financial performance in, the Directors are recommending a final dividend payment of 13.5%, which together with the interim dividend of 6.6% amounts to a cumulative total dividend of 20.1%, up 2.1% compared to. Rating Agency Rating Classification Ratings AmBank (M) Berhad Standard & Poor s Rating Services ( S&P ) Long-term counterparty BBB+/Stable Short-term counterparty A-2 Fitch Ratings Ltd ( Fitch ) Long-term foreign currency Issuer Default Rating BBB/Stable Short-term foreign currency Issuer Default Rating F3/Stable Moody s Investors Service ( Moody s ) Long-term foreign currency bank deposit Baa2/Stable Short-term foreign currency bank deposit P-3/Stable Bank financial strength rating D/Positive Rating Agency Malaysia Berhad ( RAM ) Long-term financial institution rating AA3/Stable Short-term financial institution rating P1 AmInvestment Bank Berhad Standard & Poor s Rating Services ( S&P ) Long-term counterparty BBB+/Stable Short-term counterparty A-2 Fitch Ratings Ltd ( Fitch ) Long-term foreign currency Issuer Default Rating BBB/Stable Short-term foreign currency Issuer Default Rating F3/Stable Rating Agency Malaysia Berhad ( RAM ) Long-term financial institution rating AA3/Stable Short-term financial institution rating P1 AmIslamic Bank Berhad Rating Agency Malaysia Berhad ( RAM ) Long-term financial institution rating AA3/Stable Short-term financial institution rating P1