RUN BETTER Become a Best-Run Business with Remote Support Platform for SAP Business One September 2013 Customer External
Become a Best-Run Business with Remote Support Platform for SAP Business One Run Better with RSP RSP has been engineered to mitigate implementation and operational risks, reduce TCO and to get the most value out of SAP Business Improve Business Efficiency Lower Operating Costs Reduce Business Downtime One RSP for SAP Business One helps our customers do what they do best, even better! Simplified Upgrade Process Innovate Faster 2011 SAP AG. All rights reserved. 2
RSP for SAP Business One In a Nutshell Life Cycle Management solution for monitoring, protecting and managing your SAP Business One system Customer Signs Contract Embedded Upgrade Wizard RSP Installs Contracted Software Product Support and Patch Distribution Embedded Configuration Wizard Go-Live Check Monitoring and Curing 2011 SAP AG. All rights reserved. 3
RSP for SAP Business One Simple Life Cycle Management Tool Monitor, Protect, Keep Up To Date and Heal with one easy to use application Partner Channel break through in supporting customers remotely Single User Interface System Monitoring Embedded services Partner Channel and the Studio Dashboard with key information Full management and monitoring of installed components Wizard based approach for user communication Repository of reports Traffic lights indicate application readiness Overview of hardware and software configuration Overview of business setup and customization level SAP Business One software updates Supports huge file transfers Over 60 Health Checks Many Corrective Tasks Customized Solutions Portugal Software Certification Distribution Partner Tasks Assign Tasks to one or many customers Assign customized solutions to selected customers Request large file transfers Pre-upgrade tests 2011 SAP AG. All rights reserved. 4
RSP Key Features Real-time System Monitoring RSP scans and reports on system readiness to ensure smooth daily business operations System Status Report provides comprehensive system assessment Automatic checks on important system factors such as disk space and back-up status Detailed information on business setup and customization Overview of hardware and software configuration Traffic lights to visually indicate system readiness and areas that need attention Reports highlight changes compared to the previous reports and include previous data 2011 SAP AG. All rights reserved. 5
RSP Key Features Health Checks for Improved Process Performance Remote Support provides health checks on various areas of the customer application against data inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage Over 60 Health checks: Inventory valuation Financial consistency Year-end closing Pre-upgrade assessments Sales and purchase process evaluation 2011 SAP AG. All rights reserved. 6
RSP Key Features Automated Reports Notify SAP and Partners on Incidents END USER Remote Support Platform (RSP) SAP SUPPORT An issue is detected Report is prepared (XML/HTML) PARTNER Automated issue diagnosis and reporting without manual intervention Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues SAP gets notified over HTTPS protocol Partners receive reports via SMTP gateway Variety of report options including XML and HTML that contain detailed information about: Issue description Resolution Party that should process the resolution (i.e. SAP Support, Partner, or Customer) Partners and customers can decide how results of executed tasks are routed and who receives information 2011 SAP AG. All rights reserved. 7
RSP Key Features Accelerated Problem Resolution with Self-healing Wizard Self-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal intervention, maximizing accurate resolution Report with detailed issue description and resolution is sent to the Partner Partner runs the healing wizard and selects fixes to apply Fixes are executed automatically; changes archived for future references Detect, execute and document in 3 easy steps 2011 SAP AG. All rights reserved. 8
RSP Key Features Streamlined Software Updates and Patch Downloads Customers and partners receive notifications on new software updates and can either set RSP to automatically download recommended updates, or choose to manually manage the updates. One simple screen to view all software packages and monitor download status Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours. RSP keeps itself up to date through silent installations and upgrades, eliminating additional configuration or maintenance efforts. 2011 SAP AG. All rights reserved. 9
RSP Key Features Simplified database and log file transfers to SAP RSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to select, compress, and upload Partners receive database requests from SAP either via SAP Service Marketplace or via RSP From within RSP, they identify relevant databases and/or files and upload with only a few clicks They can monitor progress, pause or resume activity if necessary. Select, Compress, and Upload in 3 easy steps No file size restrictions RSP for SAP Business One allows you to specify bandwidth speed and time of day for when the uploads should be performed so you can avoid connectivity lags during business hours. 2011 SAP AG. All rights reserved. 10
RSP Key Features Automatic Data Maintenance in SAP Systems RSP eliminates the need to manually update customers system data on SAP Service Marketplace by automatically sending the installation data to SAP What is System Data? System Data provides technical information on SAP Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup. Why should I maintain it? Accurately maintained system data enables SAP to solve your problems more effectively and with higher quality results What does RSP do? By using RSP, your system data will be maintained automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality resolutions based on specific customer situations Avoid manual administration of data in SAP Systems 2011 SAP AG. All rights reserved. 11
Benefits from RSP as a Customer Run Better with RSP for SAP Business One 24/7 Reduce your TCO due to increased operational effectiveness and decreased time for support Minimize unplanned downtime and business disruption Achieve peak system performance, stability and improved data consistency Get accelerated and predictable problem resolution Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs) 2011 SAP AG. All rights reserved. 12
Remote Support Platform (RSP) for SAP Business One Primary Support Platform for SAP Business One Support Services RSP is the primary support platform for receiving SAP Business One support services. RSP is simple to install, use, and is FREE (Software) for customers on maintenance. Important! SAP Business One support services only delivered via RSP as of January 2013. Contact your SAP Business One partner in order to have Remote Support Platform for SAP Business One installed. 2011 SAP AG. All rights reserved. 13
Thank You!
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