Help on using ebiz. User guides, FAQs and General Information

Help on using ebiz User guides, FAQs and General Information

Help on using ebiz User Guides Individual Registration Business Registration Logging in to my account Licenses and Permits Submitting forms online Online Payment Tracking application progress Frequently Asked Questions General Information Terms of use Privacy Policy Disclaimer Contact Us Feedback

User Guides Individual Registration Step 1: on the ebiz portal homepage, click on the New User Registration Link Step 2: Click on the Continue Button under Individual Member Registration

Step 3: Enter your details to create your individual membership, choose username and password using the directions provided Business Registration Step 1: On the ebiz portal homepage, click on the Registration button

Step 2: Enter your login name and password and click on Login button to create a Business Membership Step 3: Enter the details of your organization and submit the application

Frequently Asked Questions 1. How do I get started? Ans. Prior to invoking any of the services, you must first register with ebiz. Registration is a two step process. You first need to register yourself as an individual and get yourself a Login account. User registration will enable to invoke some services that are not linked to a Business Name Availability etc. The second step is to register your business. This would enable you to access the complete set of ebiz services such as Registering with various Tax and other Regulatory agencies, Apply for utility connections and services related to Regulatory filings. 2. Is there a fee for registration? Ans. No there is no fee for registering on ebiz. Fees are applicable when you start applying for services. The fee will be dependent on the service availed. 3. How do I provide Feedback? Ans. You may provide feedback about the site and its functionality through email. Please mail your feedback to ebizfeedback-lndc@nic.in. 4. What are the services that are available on ebiz? Ans. List of services (from various ministries/ departments) available on ebiz portal is given below: Central Services: Department of Industrial Policy and Promotion Industrial License Industrial Entrepreneur Memorandum Employee s State Insurance Corporation Employer Registration Ministry of Corporate Affairs Director Identification Number(DIN) Name Availability Certificate of Incorporation Declaration of Commencement of Business**-- <This service has been discontinued due to amendment in Company s Act 2015>

Central Board of Direct Taxes Tax Collection and Deduction Account Number (TAN) Permanent Account Number (PAN)-[NSDL/UTIITSL] Correction of PAN (Permanent Account Number) Petroleum and Explosives Safety Organization License for Possession and Sale/ Possession and Use of Explosives Directorate General of Foreign Trade Importer Exporter Code Employees Provident Fund Organization Employer Registration Reserve Bank India ARF (Advance Foreign remittance) FC-GPR (Foreign collaboration - General Permission Route) FC-TRS (Foreign collaboration - Transfer of Shares) Joined Up Service for (With INC 7) MCA- COI CBDT PAN and TAN ESIC and EPFO registration Joined Up Service for (With INC 29) MCA-NA, DIN and COI CBDT PAN and TAN ESIC and EPFO registration Department of Heavy Industries Issue of Custom Duty Concession Certificate State Services: Andhra Pradesh Annual Filing Under Factories Act Approval of incentives under reimbursement of Taxes Approval of Plans from Factories Dept

Issue of license under Factories Act Issue of NOC from Fire Dept Issue of Registration Certificate under CST&VAT Issue of Registration Certificate under VAT License for Bulk Drug Formulation MSME Registration NOC from pollution control board Permission from UDA for site and building Permission to Draw ground water service from ground water department Scarce raw material allotment Allotment of Coal Site plan Approval service from directorate of town and country planning Delhi Annual Filing Under Factories Act BYPL- New Power Connection Odisha Project Evaluation cum Allotment of Land Approvals of plan under Factories Act 1948 Factories License under Factories Act 1948 Registration under Boilers Act Registration under Shops and Establishment Act Registration of establishments employing Contract Labour New Power Connection including permission to charge the line Permission to draw water for Industries-Surface Water Permission to draw water for Industries-Ground Water Permission for Site and Building Completion cum Occupancy Certificate Registration under VAT Registration under CST Consent to establish under Water Act, 1974 and the Air Act, 1981 Consent to operate under Water Act, 1974 and the Air Act, 1981 5. How do I pay the fees when invoking these services? Ans. ebiz is integrated with an electronic payment gateway. You can make payment towards the services online using online or offline payment (after generating challan on ebiz portal) through any of the integrated banks (available in the dropdown on payment page). Payment can also be made using credit card/ debit card and Net Banking facilities. 6. After applying for the service through ebiz, how do I know the status of my application? Do I need to contact the departments for status update? Ans. ebiz is integrated with department systems and processes. Hence you will receive the status updates on your application on the ebiz portal. You can use the status page on the ebiz portal to learn the status of your application and also respond to any queries/clarifications raised by the department.

7. How can I update/change my personal information? Ans. Personal information can be edited by logging in to ebiz website and editing the details present in the My details section. These changes will get reflected in the system once you login the next time. 8. What happens if I lose my username and / or password? Ans. In case you forget your username and / or password, please visit the Forgot Password link to provide details and retrieve your login details. An email with your login details will be sent to your registered email address. 9. What information do you need when I begin to register? Ans. In case of individual member registration, details such as name, date of birth, email address telephone number etc. are required. In case of a business registration, details such as name of the establishment, address, email address etc. are required. 10. What to do if I didn t receive an email confirmation after registration? Ans. On registration, an email confirmation is sent. In case you have not received the email confirmation, you may do the following a. Please check whether the email has been saved under your Trash / Spam folder. This may happen because of your email account settings. b. In case your mailbox is full and the mail has bounced, please clear your mailbox and send a mail to ebizsupport-lndc@nic.in with your login details and a confirmation mail will be sent to you. c. In case the email address provided by you is incorrect, please log in and change the details. Then send a mail to ebizsupport-lndc@nic.in with your login details and a confirmation mail will be sent to you.

General Information Terms of use Welcome to ebiz, India s G2B Portal. This website is managed by Infosys Technologies Ltd. (Infosys) on behalf of Department of Industrial Policy and Promotion (DIPP), Ministry of Commerce and Industry, Government of India and these terms and conditions refer to the interactions of this site with business users (potential entrepreneurs and business entities) and government departments. By entering or using this site, you accept the following terms and conditions. 1. Modifications and additions This section is subject to changes at any point in time either by Infosys or DIPP. The changes will be posted in this section and shall be effective immediately. It is recommended for the users to visit this section and keep themselves updated with respect to terms and conditions of usage. 2. About ebiz Department of Industrial Policy and Promotion (DIPP), Government of India has envisioned ebiz Project to create a one-stop-shop of convenient and efficient online G2B services to the business community. This objective will be attained by reducing the complexity in obtaining information and services related to starting businesses in India, and in dealing with licenses and permits across the business life-cycle. The content of this website, including information, tools and links, is intended to be helpful to the widest range of businesses. The purpose of this website is to enable efficient G2B interactions for existing business entities and those intending to start a business by providing access to information and services. 3. ebiz website Content Infosys will ensure that content on this site is accurate and current on a best effort basis. Infosys shall address any errors or omissions on a priority basis as soon as they are notified by either the business users or government departments. However, Infosys cannot ensure that the content is always accurate and current and is applicable to specific circumstances or business situations Infosys advises that content of this site is not intended to be used as a substitute for expert advice or government protocols Infosys recommends that the users should seek appropriate expert advice relevant to specific circumstances or business situations

4. Acceptable use Infosys reserves the right to deny a particular user from availing the services and/or delete the user account in case of abuse which could include, but is not limited to, hacking, submission of obscenities, fraud or propagation of computer viruses. Infosys may also make changes to any service without prior notice and this may also include removal of service from the website. ebiz website must be used for lawful purposes only. This website should not be used for any of the following activities a. To communicate, publish or propagate any material which is offensive, abusive, defamatory, indecent, obscene, threatening or illegal or in breach of copyright, trade mark, confidence, privacy or any other rights b. To communicate, publish or propagate chain mails, spam letters or junk e-mail and/or participate in mischievous or malicious behaviour which causes or may cause damage, annoyance, inconvenience or needless anxiety to this website or any other party There should not be any attempt to bypass security measures of the website for the purpose of modifying the site content or accessing other user information. This shall be treated as an unlawful act. 5. Access to external websites and third party content Infosys shall not be responsible for the content of access of any linked website external to ebiz and shall not take any responsibility for the consequences of using the information thereof. Infosys does not guarantee that these external websites shall be up and running at all times and access to these websites will work always. ebiz does not recommend or endorse any particular commercial product or business. Links to third-party websites (Government or Non-Government) are provided as they add information. 6. Online transactions and payments Online transactions are carried out in a secure mode. Payments are accepted through the ebiz payment gateway which is enabled by a third party. The terms and conditions of the payment gateway are different from those of ebiz and it is advised that the users read them carefully. 7. Security Infosys does not take any responsibility of data transmission over the internet and does not guarantee that it will be totally secure. Infosys will strive to protect such information but does not warrant and cannot ensure the security of any information transmitted to us from the users. Such transmission of

information is at the user s risk. Infosys will not be liable for any damages or loss arising out of or resulting from any unauthorised access to ebiz and /or alteration or modification of the information contained on ebiz website. Infosys will strive to deploy the best anti-virus procedures and checks on ebiz website but is not responsible for exposure of the users to viruses while trying to access ebiz website. Infosys is not liable for any malicious code or hacking attempts made on the user machine and recommends deployment of antivirus software and regular scanning of documents downloaded from the internet. Infosys recommends scanning of files before being uploaded to the ebiz website and taking utmost precaution to avoid spread of malicious content. Infosys is not liable for any loss or damage to the user computer system or data caused by access/use of ebiz website. 8. Data Privacy Information you provide to us may be passed to relevant service providers, including government departments, agencies or authorities, for example in order to respond to your request or process your application.. For further information please read our Privacy Policy. 9. General Information Infosys, our vendors and employees are not responsible for any loss or damage arising out of the use of ebiz site Infosys shall not be held responsible for any failure due to circumstances beyond our reasonable control. In case Infosys waives any of the terms and conditions on specific occasions under express written permission, it does not imply that the same will be automatically waived on further similar occasions. If any part of these terms and conditions are not implementable or not as per the law of the land, the remaining terms and conditions will continue to be binding. ebiz website and its use are governed by the laws of India. The jurisdiction of ebiz shall be exclusively with the Bangalore High Court over any disputes connected to or arising out of the use of ebiz 10. Hyperlinking Policy This policy is meant to provide the appropriate linking practices with respect to the ebiz website. 10. 1 - Hyperlinks to us (Links to ebiz Website by other websites/portals) We do not object to you linking directly to the information that is hosted on our site and no prior permission is required for the same. However, we would like you to inform us about any links provided to this Portal so that you can be informed of any changes or updates therein.

Also, we do not permit our pages to be loaded into frames on your site. Our website's pages must load into a newly opened browser window of the user. 10. 2 - Hyperlinks from us (Links to external websites/portals) At many places in this Portal, you shall find links to other websites/portals. Links to Web sites are provided in the Related Services section solely for the convenience of users. ebiz is not responsible for the accuracy, currency or the reliability of the content as well as the reliability of the linked websites and does not necessarily endorse the views expressed within them. Mere presence of the link or its listing on this Portal should not be taken as endorsement of any kind. Privacy Policy We aim to replace broken links to other sites but cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. This statement explains how ebiz uses the information provided by you over the internet and the ways in which ebiz protects your privacy. The different aspects of the privacy policy are as follows 1. Security Security is an important aspect of ebiz privacy policy. ebiz implements security features through the use of the following 1.1 Secure Connections ebiz is a secure site. The information that you send to and receive from ebiz is through a 128-bit Secure Socket Layer connection (SSL). SSL creates a secure connection from your browser window to ebiz server. 1.2 Digital Certificates In case of certain transactions, the government departments have mandated use of digital certificates. A digital certificate is encrypted software that confirms your identity and establishes your authority (or 'credentials') to perform a particular task and is used for authentication and non-repudiation. Digital certificates help in ensuring the desired security levels for important transactions. 1.3 User Id and Passwords In case of transactions where the government departments do not require a digital certificate, your username and password identification is used for authentication. 1.4 Encryption ebiz uses the highest industry standards in implementing encryption of data for all the information you send to and receive from ebiz website.

1.5 Physical Security ebiz server is physically secure with 24 X 7 security surveillance at the NIC data centre and provides access only to authorized 2. Information Usage The information provided by you is classified in different parts - personal information, business related information and facts. 2.1 Personal Information ebiz stores your personal information securely and does not pass it on to any government department or third party without your permission. Your email address may also be used by ebiz to communicate with you and to forward messages to you from government departments. If you are a registered user, we may use your details to offer specific services, to provide notifications regarding changes to our services, to collect feedback to improve our services.

2.2 Business Related Information As an ebiz registered business entity, the information provided by you is stored securely and may be used in pre-filling data for certain G2B forms. This information is submitted to respective government departments when you submit the form. ebiz may use certain profiling information to offer specific services, to provide notifications regarding changes to our services, to collect feedback to improve our services. 2.3 Facts In certain cases, facts provided by you such as PAN, TAN, Tax Registration Numbers etc. may be compared by ebiz with a reference database provided by government departments. If the information matches with the reference database then ebiz may use information provided by the government department. For e.g. In case you provide your PAN number, ebiz may verify the address in the PAN database of Income Tax Department with the address provided by you while registering on ebiz. 3. Website Usage and Actions In addition to the information that you provide to ebiz, ebiz receives and stores a range of website usage information whenever you use ebiz website. This information is used for the following provide relevant services and information based on your usage pattern and needs provide alerts and updates for services and events as per your indicated preference and consent customize marketing efforts to suit your needs and assess their effectiveness analyse the usage pattern to provide MIS reports to government departments Web usage information is collected by our web server and from other sources including search engines, internet service providers, page tagging techniques, and cookies. We use IP addresses to analyse trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. ebiz may collect information regarding your browsing activity on ebiz website only. ebiz may create a demographic profile for a registered user based on the browsing pattern to identify the services and resources of ebiz used by you. ebiz may monitor and report statistical data about the usage of ebiz website to Government of India. ebiz may use or share statistical data to Government Departments and/or third parties for marketing and strategic enhancements, maintaining individual privacy by not identifying personal information in such statistical data. 4. Links to external websites ebiz does not pass any personal information to third party websites to which links are provided on ebiz website. These external websites are governed by their respective privacy policies and it is encouraged to read the privacy policies of these websites before using them.

5. Cookies A cookie is data stored in the memory of your computer when you connect to ebiz. In simple terms, we generate and temporarily store a session id which is used to keep track of your identity from page to page. This cookie is destroyed when you log out from ebiz or close your browser window. Cookies are not used for tracking usage of the website. Most internet browsers (for example, Internet Explorer) are set up to automatically accept cookies, but you can change your settings to prevent this. However, if you choose not to accept cookies you will not be able to access ebiz, as we need to use cookies to manage your session. 6. Log files Log files are used to track transactions for auditing purposes. The log files are based on your username and do not contain any personally identifiable information, and are stored securely 7. Updating Personal Information You can update your registration information at any time. To do this, log in to ebiz and click on My Details. You will then be able to see the information we currently have stored on you, and make changes if you wish. 8. Notification of changes to this privacy policy If this privacy policy changes in any way, an updated version will be displayed on this page. Regularly reviewing this page ensures you are always aware of what information is collected, how it is used, and under what circumstances, if any, it is shared with other parties.

Disclaimer The information & material content on this website is governed by the Terms of Use and Privacy Policy. The information and material contained on ebiz website is subjected to change from time to time. This portal has been developed by Infosys Technologies Ltd. (Infosys) for Department of Industrial Policy and Promotion (DIPP), Ministry of Commerce & Industry. The contents on this portal are compiled and maintained by Infosys. Infosys shall try to maintain accurate and up-to-date information on this portal. However, it is not a replacement for the existing laws governing different government-to-business (G2B) services and should not be used for any legal purposes. Time sensitive information like deadlines for submissions of forms, time it takes for certain approvals and applicable fees are governed by the respective agencies and are subject to change. Infosys and DIPP are not liable in any way for loss or damage arising out of use of the information available on ebiz. Those who like to have additional information, please feel free to Contact Us.

Contact Us Call us Toll Free number: 1800-103-5200 Email us: ebizsupport-lndc@nic.in Service Window: 09:00 A.M. to 06:00 P.M. Write to us: ebiz P.O. Box 1234, Bangalore, Karnataka 560 100 For further assistance contact: Director, ebiz Department of Industrial Policy and Promotion (DIPP), Ministry of Commerce & Industry Udyog Bhawan New Delhi 110 011 INDIA Phone: +91-11-2306 3212

Feedback For further feedback, please email ebizfeedback-lndc@nic.in