1. What information do we collect?

Transcription

1 CHURNSPOTTER.IO PRIVACY POLICY Last updated: February 03, 2015 Welcome to the Web site (the Site ) owned by PREDICSIS S.A.S, a corporation organized and existing under the laws of France ( PREDICSIS, we, or us ). We are committed to protecting your privacy. This Privacy Policy applies to both our Site and our services made available on the Site ( Services ), and governs our data collection, processing and usage practices. A Customer (or You ) is anyone registering for or making use of our Site and Services. By using our Site or Services, you consent to the data practices described in our Privacy Policy. If you do not agree with the data practices described in our then-current Privacy Policy, we request you not to provide us with any Personal Information and not to use our Site or Services. We may make changes to this Privacy Policy from time to time. When we do, we will revise the last updated date given above. It is your responsibility to review this Privacy Policy frequently and to remain informed of any changes to them. The then-current version of this Privacy Policy will supersede all earlier versions. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Privacy Policy. This Privacy Policy contain the entire understanding of the parties on the subject matter hereof. In order to better protect your privacy we provide this notice explaining our privacy practices and the choices you can make about the way your Personal Information is collected and used. 1. What information do we collect? Personal Information We collect and process Personal Information when you evaluate, order, purchase, register, subscribe or make use of any of our Services, answer a survey, correspond with us or engage in certain other activities on the Site. Information is collected by PREDICSIS. You may be asked to provide certain personally identifiable information about yourself, such as your name, address, company name and certain information about your business and preferences. You may also be given the option of providing additional Personal Information such as your URL, phone and fax number and mailing address. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Site, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. You make the decision whether to proceed with any activity that requests Personal Information. If you do not wish to provide the requested Personal Information, however, you may not be able to complete the transaction. We will not share personally identifying information with third parties for marketing purposes. We may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of reorganization, sale or merger, we may transfer personally identifiable information to the relevant party. The processing of Personal Information made by us is registered with the French Commission Nationale de l Informatique et des Libertés (CNIL) under reference number Non-Personal Information We may use your IP address to administer and help diagnose problems with our Site or Services. Your IP address is used to help identify you for the duration of a session and to gather broad demographic information. Page 1 of 5

2 As you browse the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes called "clickstream" data, can be collected and stored by a web site's server. Clickstream data can tell us the type of computer and browsing software you use, the address of the web site from which you linked to the Site, and in some instances, your address. We may use clickstream data to determine how much time visitors spend on each page of our Site and how they navigate throughout the Site. We will only use this information to improve the Site. Payment Information We collect and process payment information from you when you subscribe to the Services, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you. Children We do not intentionally collect any Personal Information from individuals under the age of 13. When necessary, underage users will be told not to submit any personal details and we will make every effort to delete any details of such users where a parent or legal guardian has informed us that these details have been collected. Minors between 13 and 17, inclusive, must get the permission of their parent(s) or legal guardian(s) before making subscriptions on the services. We encourage parents to instruct their children to never give out Personal Information when online. Parents who are concerned about the transfer of Personal Information from their children may contact us. 2. How do we use the information we collect? We use Personal Information in the following ways: - To manage your registration preferences - To fulfil your order - To send you renewal notifications - To provide you with information about product upgrades, new products, services, newsletters, informative s and research on future product ideas or improvements; - To assist us in creating content that is relevant to you; - To provide you with special offers that may be of interest to you; - To assist us in creating better products and services to meet your needs; - To allow you to download documents, obtain access to services or otherwise engage in activities you select; and - To help you quickly find software, services or product information important to you. We may also use your information for in-house research and analysis. This helps us to: - Improve our understanding of customer needs - Create marketing profiles - Support strategic development We post customer testimonials and comments on our Site, which may contain Personal Information. We obtain each customer's consent via prior to posting the customer's name and testimonial. Use of Credit Card Information Page 2 of 5

3 If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf. 3. How do we protect your Personal Information? In order to help protect your Personal Information from unauthorized access, use or disclosure, we have set in place a series of security technologies and procedures. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Site and/or transmitted to other Site, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Despite these measures, whenever you provide Personal Information on the Internet, there is always a risk that it may be intercepted and used by third persons whom we are unable to control. Although we make every effort to protect your Personal Information and privacy, we are unable to guarantee the security of the information you make available over the internet. 4. Who has access to your Personal Information and to what extent? We do not sell, trade or transfer your Personal Information in any form to third parties. As the internet is a global environment, collecting and processing Personal Information may involve the transmission of this data internationally, including outside of the European Union. Therefore, by communicating electronically with us you acknowledge and agree to your personal data being processed in this way. You may request a copy of Personal Information held about you by us. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Services or our other services, and then we securely delete the information. We may delete this information from the servers at an earlier date if you so request. 5. Links In order to improve the services offered by our Site, we may include links to Site of third parties. We are not responsible for the privacy practices of these Site. We encourage you to read their privacy statements, as they may differ from ours. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors of our Site should therefore note they click on external links at their own risk and we cannot be held liable, nor may it be considered as such, for any damages or implications caused by visiting any external links mentioned. 6. Cookies Our Site use the industry-wide technology called cookies and other technologies such as web beacons and pixel tags to better the users experience while visiting the Website. Where applicable our Site use a cookie control system allowing you on your first visit to the Website to allow or disallow the use of cookies on your computer / device. This complies with recent legislation requirements for Site to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. Page 3 of 5

4 Cookies are small files saved to your computer s hard drive that track, save and store information about your interactions and usage of the Site. Use of cookies is typically associated with Site. This allows the Site, through their server to provide you with a tailored experience within these Site. You are advised that if you wish to deny the use and saving of cookies from our Site on to your computers hard drive you should take necessary steps within your web browsers security settings to block all cookies from these Site. Rejecting cookies may affect your ability to use some of the services at our Site. Our Site uses tracking software to monitor our visitors and better understand how they use them. These software are provided by Google Analytics and Piwik which uses cookies to track visitor usage. These software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the Site, but will not store, save or collect Personal Information. For further information, you can read Google's privacy policy at and Piwik s privacy policy s We use reputable third parties to deliver the s you receive if you have subscribed to newsletters, or have chosen to receive information about our products, services and offers. These third parties use unique identifiers and invisible images (often called pixel tags or clear GIFs ) to perform message open sensing, message format sensing, and click-through sensing in order to bring you more relevant information. 8. Social Media Platforms Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will ever ask for personal or sensitive information through social media platforms and encourage customers wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or . Site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Shortened Links in Social Media We through our social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: You are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by us. Despite our best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links. 9. Choices and opt-out We provide a number of ways for you to review, edit or delete your Personal Information or to 'opt out' of receiving additional information from us. We may offer you these choices at the same time you give us Personal Information. Page 4 of 5

5 To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. As part of your use of the Services, you are responsible for maintaining, updating, as applicable, your account information with current, accurate and complete information. You may do this, using your password and user name, by visiting the account management service portion of the Site to make such changes. If you experience difficulties in changing your Personal Information you may contact us for assistance. You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our s, or by contacting us (see contact details below). Customers cannot opt out of receiving transactional s related to their account with us or the Services. Pursuant to the French statute dated January 6, 1978 titled Informatique et Libertés (last modified on March 17 th 2014 rev ), you have the right to access, modify, object to the processing of, and request the deletion of the Personal Information collected or processed by us. You may exercise this right by writing to PREDICSIS. 10. Changes to the privacy policy We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. Your continued use of our Site and Services following the posting of changes to these terms means you accept these changes. 11. Contact us Should you have questions about this Privacy Policy, the privacy aspects of our products and services or would like to make a complaint, please contact: PREDICSIS S.A.S. 5 Rue Louis de Broglie Lannion FRANCE Tel +33(0) privacy@predicsis.com 12. Data Controller Both our Site and the information collected are administered and controlled by us. Our website servers and hosts are currently located in the United States. We have signed agreements with the companies that host its Site in order to offer sufficient guarantees regarding the protection of your Personal Information. Personal Information is administered in accordance with current legislation regarding the protection of Personal Information as well as this Privacy Policy. Page 5 of 5