Table of contents Museum management made easy > Growing complexity 5 > The solution 5 > Full taskflow 7 > Benefits at a glance 7 Design highlights > Modular 8 > Integrated 8 > Intuitive 8 > Flexible 10 > Universal 10 > Standardized 11 > Multilingual 11 Functional highlights > Documentation and research 14 > Collection management 15 > Exhibitions 15 > Events 15 > Photo and rights management 16 > Contact management 16 > Reporting functionality 19 > Going online 19 Technical highlights > Open architecture 20 > Office integration 20 > Multimedia support 20 > Easy interfacing 20 > Synchronization/replication 20 > Web enablement 20 > Security 21 > Services, support and maintenance 21 > Keeping our customers in the loop 21 23 3
Museum management made easy Growing complexity Museums and galleries face a growing number of challenges. They need to efficiently manage an increasingly complex taskflow that spans everything from collection management to research, event organization to public relations and web enablement to archiving. The solution MuseumPlus from zetcom is the perfect answer to these challenges. zetcom is the only company in the application software business that delivers an endto-end museum management system for small,medium and big museums extending across and integrating the full range of administrative tasks. Thanks to its ergonomic design, sound technical backbone, rich functionality and flexible, open design, MuseumPlus is the solution of choice among professional users. With customers in over 20 countries, zetcom is a leading player with an international footprint. It backs up its innovative suite, available in ten languages, with the best customer service and support in the industry. 45 5
Full taskflow MuseumPlus rich functionality covers everything from collection management through event and exhibition planning to communication with donors, visitors and the public. It also supports academic research, documentation, restoration work, conservation projects, library management, incoming and outgoing loan queries and contracts, picture archiving and royalty handling, contact management and invoicing. Benefits at a glance > Centralized, museum-wide data repository ensuring greater consistency and higher employee productivity > Time efficiencies thanks to the elimination of redundant tasks and duplicate data entries > Improved knowledge management with feature-rich search functionality to support research, cataloging and documentation activities > Lasting business process enhancements across all museum tasks and touchpoints thanks to an integrated, modular design > Tighter inventory management and improved controlling due to costefficient, integrated, easy-to-use reporting tools 67 7
Design highlights Modular Thanks to its modular architecture, MuseumPlus functionality can be easily tailored to your individual requirements. You can, for example, roll out the entire suite or select individual modules and gradually expand functionality costeffectively. Integrated All MuseumPlus modules are fully integrated. All data is stored in a central database that can only be accessed by authorized users within your network. Powerful search tools let you find, share and use information quickly and efficiently across all modules or tasks. Intuitive MuseumPlus is an intuitive, user-friendly solution that can be easily individualized. You do not need any programming skills to personalize field descriptions, menu tabs and pull-down lists or create new fields. You can also create your own dictionaries and reports. To ensure the best possible user experience, Museum Plus fully aligns with the Guidance on Usability issued by the International Organization for Standardization. 89 9
Flexible Universal Standardized Multilingual To simplify reporting, MuseumPlus comes with interfaces that allow you to export information to Microsoft Office applications such as Word, Excel, Access, and Outlook. MuseumPlus solid technical foundation and powerful functionality makes it the solution of choice for all museums, galleries and collectors regardless of size or area of specialization. It simply grows with your needs, accommodating collections with anything from a couple of hundred to several hundred thousand exhibits. Customers currently include: > Art museums > Historical museums > Art and crafts museums > Technical museums > Ethnological museums > Archaeological collections > Natural history collections > Photo museums > Private collections > Corporate collections > Galleries We are a member of numerous organizations including: > International Council of Museums (ICOM) > International Committee for Documentation (CIDOC) > Museum Computer Network (MCN) > Museum Documentation Association (MDA Partner) > German Museum Association (DMB) > Canadian Heritage Information Network (CHIN Accreditation) > SPECTRUM (UK Documentation Standard) > ICCD (Italian National Documentation Standard) > CDWA Lite (Categories for the Description of Works of Art) > MuseumDat (data harvesting standard) > MuseumVoc (exchange standard for thesauri) > Dublin Core > Joconde (catalog of collections held in French museums) MuseumPlus is widely used in more than 20 different countries and currently available in English, French, German, Spanish, Italian, Polish, Greek, Hungarian, Catalan and Swedish. Additional languages are planned for future releases. Our cooperation with these organizations ensures that MuseumPlus complies with the following standards: Furthermore, we work closely with higher education institutes, supporting them with our tools for lecturing purposes and sponsoring major scientific projects. 10 11 11
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Functional highlights Documentation and research Collection management Exhibitions Events Efficient, rapid, high-quality documentation and research call for a well-organized knowledge base. Positioned as the cornerstone of MuseumPlus, the collection database is structured in such a way as to simplify data entry and maximize quality and consistency. It does this through controlled vocabulary schemes, for example, also offering multiple fields and cross-reference options for the broadest possible context. Multiple fields and advanced search functionality (including cross-collection searches, hierarchical search, full-text search and expert search) allow users to retrieve information quickly and efficiently. These search capabilities extend to contextual information (such as biographies, bibliographies, sources, historical events and other media), making MuseumPlus also ideal for research and documentation projects. The bigger a collection gets, the more important it becomes to track the location and movements of exhibits. MuseumPlus is designed to enhance manageability by maximizing transparency over the entire collection, letting you track individual items at the click of a button. Collection management functionality presents you with up-to-the-minute information on the exact whereabouts of any object, upcoming relocations and transport requirements. It also gives you an overview of the exhibit s history and lets you create inventory reports. Organizing an exhibition is a complex, multifaceted task that calls for careful planning, management and tracking. MuseumPlus helps to ensure the professionalism and success of your exhibitions, providing efficient process support across the entire task chain. Exhibition planning functionality extends from venue organization through label and list printing. It allows you to reserve objects, launch loan inquiries, develop catalogs, organize photos and manage loans. A built-in project management feature allows you to track all important tasks and milestones. All events, whether they be fund-raisers, galas, tours, educational courses or workshops, need to be carefully planned. MuseumPlus streamlines event management by eliminating redundant tasks. It allows you to define daily programs, schedule events, store contact details, print lists of participants and reserve rooms and equipment. Facility management functionality includes third-party room rental and invoicing. 14 15 15
Photo and rights management MuseumPlus features a function-rich archive that makes easy work of managing your collection and loan images. This archive also includes royalty functionality that allows you to efficiently manage revenue streams from the pictures. Security features safeguard digital information against unauthorized access through watermarks. Contact management The contact management module is tailored specifically to the needs of museums. It administers all individuals/organizations that a museum may have dealings with (visitors, employees, lenders, donors, locations, press officers, insurance companies, transport companies, event organizers, etc.) and draws on this central database for tracking and invoicing purposes. Only authorized employees can access this database. MuseumPlus also draws on this database to support mailing campaigns by creating serial letters, address labels, faxes, or digital e-blasts. 17 16 17
Reporting functionality MuseumPlus offers a wide range of easyto-use reporting options for maximum transparency over activities and trends at the museum. Data can be easily exported to Word to create individual lists, for example, with the List Generator. The Search Generator runs detailed search queries that can be saved for future use. And with the LightBox function you can display, sort, and organize objects and photos. Going online emuseumplus is the perfect complement for your MuseumPlus database. It webenables your collection data, publishing it to custom-designed web pages and making it available to a wide audience 24 x 7 over a secure web server. This web application uses open source software, is modular and grows dynamically with your needs. It also integrates seamlessly with your existing web presence for a uniform corporate image. Key features include a customizable search function, various view modes, portfolio overviews, highlights, sign-on, encryption, automatic picture editing and multilingual capabilities. 18 19 19
Technical highlights Open architecture Multimedia support Synchronization/replication Security Services, support and maintenance Keeping our customers in the loop MuseumPlus can be deployed on most industry-standard databases including Microsoft SQL Server, Microsoft Access and Oracle. It also runs on a variety of operating system platforms including Windows. A terminal server solution (e.g. Citrix Metaframe) is available for Macintosh and Linux clients. Office integration Seamless integration with Microsoft Office applications (such as Word, Excel, Access) means MuseumPlus can easily export data, allowing you to create individual reports, statistical overview and documents. Interfaces to scanners (TWAIN) and imaging software (e.g. Adobe Photoshop) allow you to import and edit pictures directly. The multimedia module manages all digitally stored data (image, audio, video, text, etc.). Easy interfacing MuseumPlus supports business process integration with numerous standard interfaces to bar coding systems, online banking systems and geographic information systems (GIS), for example. MuseumPlus comes with a data synchronization option to ensure data integrity. Data that has been entered and modified offline (e.g. on a laptop computer) can be easily synchronized with the central database. Web enablement The perfect complement to your MuseumPlus database, emuseumplus web-enables your collection data, making it available to a wide audience 24 x 7 over a secure web server. MuseumPlus provides sophisticated security functionality to ensure data integrity. Multi-level access rights and various security settings (public, confidential, strictly confidential) ensure maximum protection. We deliver a range of professional consul t ing and technical services to ensure the successful implementation and operation of your MuseumPlus deployment. These include ongoing maintenance and product support. We also offer an online trouble ticket system which allows users to track their trouble report over a secure web site. Individual services include: > Project management > Functional consulting > Programming services for product add-ons/custom interfaces > Data conversion and migration > User education and training > Infrastructure services for networks, servers, clients and web > Customer service and support help desk We host a number of events to keep our customers up to date on latest trends and our product roadmaps. These include: > Product presentations and updates > Events focusing on topics in arts and information technology > Annual user-group meetings and product roadmap forums 20 21 21
We would like to thank the people at Kunstsammlung Nordrhein-Westfalen K20/K21 for their support during the photo session. Concept and design: KSK Kommunikation GmbH, Bern; Photos: Françoise Caraco, Zurich Copyright 2008 zetcom AG. All rights reserved 22 23 23
For further information and contact details please visit: www.museumplus.com or www.zetcom.com.