Summary Table of Contents Chapter 1 Introduction: What ADR Means Today Theodore J. St. Antoine... 1 PART I: HOW ADVOCATES START THE PROCESS Chapter 2 Ethical Obligations to Inform Clients of the ADR Option Benjamin Bycel... 17 Chapter 3 Counseling Potential Claimants Paul H. Tobias... 37 Chapter 4 Advising Potential Defendants Richard S. Meyer and Samuel M. First... 55 Chapter 5 A Note on Mediator and Arbitrator Ethics Norman Brand... 75 Chapter 6 Putting It Together I: A Note on the Economics of Imposed Employment Arbitration Agreements Norman Brand... 99 PART II: MEDIATION PART II.A. HOW MEDIATORS OPERATE Chapter 7 How Mediators Operate: Rosemary A. Townley... 113 xvii
xviii HOW ADR WORKS Chapter 8 How Mediators Operate: A Mediator s View Anthony C. Piazza... 127 Chapter 9 How Mediators Operate: A Mediator s View George Nicolau... 141 Chapter 10 How Mediators Operate: A Mediator s View John R. Van Winkle... 155 Chapter 11 Putting It Together II: How Do You Choose a Mediator? Norman Brand... 171 PART II.B. HOW MEDIATORS VIEW THEIR ROLE AND THE ROLE OF ADVOCATES Chapter 12 How Mediators View Their Role: Gerald R. McKay... 181 Chapter 13 How Mediators View Their Role: Susan T. Mackenzie... 205 Chapter 14 How Mediators View Their Role: Linda Singer... 227 Chapter 15 How Mediators View Their Role: Eric Galton... 241 Chapter 16 Putting It Together III: What You Can Learn From Mediators to Make You a Better Negotiator Norman Brand... 255
SUMMARY TABLE OF CONTENTS xix HOW ADVOCATES PREPARE THEMSELVES, THEIR CLIENTS, AND THEIR CASES FOR MEDIATION PART II.C. Chapter 17 How Advocates Prepare: A Plaintiff Douglas A. Hedin... 269 Chapter 18 How Advocates Prepare: A Management F. Curt Kirschner, Jr.... 283 Chapter 19 How Mediation Really Works A Union Lawyer s Perspective Joseph Colton... 311 Chapter 20 Putting It Together IV: How to Prepare for Mediation Norman Brand... 327 PART II.D. ADVOCACY IN MEDIATION Chapter 21 Advocacy in Mediation: A Plaintiff Attorney s Perspective Randolph H. Freking... 339 Chapter 22 Advocacy in Mediation: A Defense Attorney s Perspective Paul S. McDonough... 355 Chapter 23 Putting It Together V: Using the Mediator Effectively Norman Brand... 377 PART II.E. MEDIATING CLASS ACTIONS Chapter 24 Mediating Class Actions: A Plaintiff Richard T. Seymour... 389
xx HOW ADR WORKS Chapter 25 Mediating Class Actions: A Management Mark Dichter... 413 Chapter 26 Mediating Class Actions: How Mediators Operate and What They Want Hunter R. Hughes... 433 Chapter 27 Putting It Together VI: Lessons From Class Action Mediation That Apply to All Employment Mediation Norman Brand... 449 PART III: ARBITRATION PART III.A. HOW ARBITRATORS VIEW ARBITRATION Chapter 28 Employment Arbitration: A Retired Judge s View Robert Weil... 463 Chapter 29 Labor Arbitration: A Labor Arbitrator s View Richard I. Bloch... 477 Chapter 30 Putting It Together VII: Judging Arbitration: Can It Survive? Norman Brand... 507 PART III.B. HOW ARBITRATORS DECIDE CASES Chapter 31 How Arbitrators Decide Cases: Arnold M. Zack... 515 Chapter 32 How Arbitrators Decide Cases: Alfred G. Feliu... 527
SUMMARY TABLE OF CONTENTS xxi Chapter 33 Putting It Together VIII: How To Choose an Employment Arbitrator Norman Brand... 547 PART III.C. HOW ARBITRATORS RUN A HEARING AND WHAT THEY EXPECT FROM THE PARTIES Chapter 34 How Arbitrators Run a Hearing: John Kagel... 557 Chapter 35 How Arbitrators Run a Hearing: Robert J. Rabin... 581 Chapter 36 How Arbitrators Run a Hearing: Janet Maleson Spencer... 611 Chapter 37 Putting It Together IX: Streamlining the Process Norman Brand... 623 PART III.D. PREPARING FOR ARBITRATION Chapter 38 Preparing for Arbitration: A Plaintiff Laurence S. Moy... 635 Chapter 39 Preparing for Arbitration: A Union Vincent A. Harrington, Jr.... 657 Chapter 40 Preparing for Arbitration: A Management Michael I. Bernstein... 677 Chapter 41 Putting It Together X: How to Tell a Winning Story in Arbitration: Preparation Norman Brand... 695
xxii HOW ADR WORKS PART III.E. REPRESENTING THE CLIENT IN ARBITRATION Chapter 42 Representing the Client in Statutory Arbitration: The Plaintiff Lawyer s View Lawrence Solotoff and David G. Gabor... 709 Chapter 43 Representing the Client in Arbitration: A Union Christopher Burdick... 725 Chapter 44 Representing the Client in Arbitration: A Management Stephen J. Hirschfeld... 749 Chapter 45 Putting It Together XI: How to Tell a Winning Story in Arbitration: At the Hearing and Beyond Norman Brand... 777 PART IV: DRAFTING ISSUES PART IV.A. DRAFTING ADR PROGRAMS Chapter 46 Drafting ADR Programs: Management-Integrated Conflict Management Systems James N. Adler... 791 Chapter 47 Drafting ADR Agreements Evan J. Spelfogel... 821 Chapter 48 Drafting Settlement Agreements: A Plaintiff Wayne N. Outten... 863 Chapter 49 Innovative ADR Provisions in Collective Bargaining Agreements Neil Bodine... 877
SUMMARY TABLE OF CONTENTS xxiii Chapter 50 Should Unions Risk Breaching Their Duty of Fair Representation by Agreeing That Members Must Arbitrate Statutory Claims Against Employers? Julius Mel Reich... 903 Chapter 51 The Myth of Second-Class Justice: Resolving Employment Disputes in Arbitration Lewis L. Maltby... 915 PART IV.B. DRAFTING SETTLEMENT AGREEMENTS Chapter 52 Negotiating and Drafting Settlement Agreements: The Perspective of Employees Counsel Wayne N. Outten... 931 Chapter 53 Drafting Settlement Agreements: The Defense/Management View Darrell S. Gay... 953 Appendix A Sample Uniform Counsel Certification... 975 Appendix B Discrimination/ Wrongful Discharge Proceeding Flow Charts... 977 Appendix C Internet Websites Providing Ethics Rules... 981 Appendix D Model Standards of Conduct for Mediators... 983 Appendix E Sample Agreement for Mediation Services... 991 Appendix F Sample Mediation Instructions... 995 Appendix G Sample Letter Preparing Client for Mediation... 1001
xxiv HOW ADR WORKS Appendix H Sample Agreement for Mediation Services... 1007 Appendix I California Code of Civil Procedure... 1011 Appendix J Sample Request for Materials From Client in an Arbitration Case... 1019 Appendix K Sample Letter of Agreement Between Union and Union Member... 1021 Appendix L Excerpts From Various Collective Bargaining Agreements... 1025 Appendix M Guidelines for the Design of Integrated Conflict Management Systems Within Organizations: Table of Contents... 1053 Appendix N Sample Form Agreements for Employer-Initiated Dispute Resolution Plans... 1057 Appendix O Sample Settlement Agreement and Mutual Release... 1079