FIBARO BUG TRACKER USER GUIDE



Similar documents
INUVIKA OVD SUPPORT SUPPORT SYSTEM GUIDE. Mathieu Schires Version 1.1 Published 28/04/2015

UAB CIS QuickStart Guide Using the RT SelfService Web Interface Revision 1, 3/22/06

INTERCALL ONLINE Administrator Invoices User Guide

Web Help Desk Technician Guide

Manual. Ticket Center Manual. Ticket Center 2: May 17, AdNovum Informatik AG. Released. AdNovum Informatik AG. All rights reserved.

To access assessments, click the Assessments icon to be directed to the Find Assessments page.

Using the Findlay City Schools Help Desk Program. This document describes how to submit a helpdesk request into the new system for the first time.

Support System User Guide

Support Desk Help Manual. v 1, May 2014

Event Management System (EMS) Virtual EMS

Managed Security Web Portal USER GUIDE

Setting Up My Business Account - Wireless

Cooper Software Limited

Mail Merge Creating Mailing Labels 3/23/2011

OnPoint 7.0 Tools and Functionality

Lee s Summit R-VII School District Workforce Software Instructions for Attendance Reporting. Table of Contents

User Manual. Crystal Report Integration

DashBoard Beta Web Server

TEKLYNX LABEL ARCHIVE

e11 Help Desk User Manual

For additional how to tips go to:

Administrator s Guide ALMComplete Support Ticket Manager

Create a requisition for a job

Bonita Open Solution. Introduction Tutorial. Version 5.7. Application Development User Guidance Profile: Application Developer

Bug ID Name 8661 Matter Agenda Setup - you are now able to delete agenda groups 8766 Save current sort order for matter agenda groups has been

Footprints Customer Interface Guide

Outlook Web App OWA Quick Guide. Getting you up to speed quickly.

Video Scripts for View Account Summary and Balances. Slide 1. Audio: No Audio. Page 1 of 13

Resource Scheduler (Meeting Room Manager) User s Manual

Guidelines for filling up Online Application Form for Internship

(CP) Claim Processing Electronic Select Short Cut Key (F12) Type in Menu Id:

Mail Chimp Basics. Glossary

Outlook Web App The Basics

The PTA s new membership website database and dues reporting system

How To Log On To The Help Desk On Manageengine Service Desk Plus On Pc Or Mac Or Macbook Or Ipad (For Pc Or Ipa) On Pc/ Mac Or Ipo (For Mac) On A Pc Or Pc Or Mp

Organizing and Managing

Business Objects Enterprise version 4.1. Report Viewing

Learning Management System (LMS) User Guide Contents

Hatco Lead Management System:

Terminal Four. Content Management System. Moderator Access

Preview of the Attestation System for the Medicare Electronic Health Record (EHR) Incentive Program

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in

Jobs for Govs User Guide for Employers

EVENT VIEWER IN WINDOWS 7

Web Time Sheet Instructions For Management, Academic Professional (Full Time), and Classified (Full Time)

open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN

Mtivity Client Support System. Quick start guide

Ticket Center Quick Start

ExDesk s Quick Start Account Configuration Guide

DocuSign Quick Start Guide. Using Templates. Overview. Table of Contents

Help Desk Documentation

User Guide BMC Remedy Support System

PDC Helpdesk User Guide

Instructions for accessing new online Research Degree Forms - Staff

Customer Transaction FBL5N

DeskPRO Helpdesk Software: Agent Interface Quick Start Guide

1 Introduction. 2.1 Logging In 1. Visit our website and click Futures A/C Login button. 2 Login

QuickBooks 2016 Getting Started Guide for Financial Institutions. Financial Institution Support OFX Connectivity Group

How to integrate Verax NMS & APM with Verax Service Desk

INCIDENT MANAGEMENT PROCEDURES

Totally Internet Based Software. User Entry. Strategy Systems, Inc. PO Box 2136 Rogers, AR (479)

SHAREPOINT COLLABORATIVE WORKSPACE

Success Factor LMS - Learner Mode

Fax User Guide 07/31/2014 USER GUIDE

INFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR. User Guide for the RightFax Fax Service. Web Utility

End User Guide Wazoku s Idea Spotlight

Quick Start : i-fax User Guide

Configuration Guide Contigo Mobile Tracker

Student Office 365 Outlook Web App OWA Quick Guide. Getting you up to speed quickly.

Excel for Data Cleaning and Management

Load testing with. WAPT Cloud. Quick Start Guide

DIT Online Self Service for Clients

SERVICE LEVEL AGREEMENT (SLA)

How to Add, Deactivate, or Edit a Contact

Taking Attendance in Salesforce with the Attendance Tracker

How to search for a draft travel & subsistence claim

Funeral Home Software Instruction Manual

SiVA Overview Guide. Creating an Advertisement 1. To create a new advertisement, click Advertisements tab and then click Create Advertisement link.

darlingharbour.com Content Management System Tenant User Guide

ILLUMINATE ASSESSMENT REPORTS REFERENCE GUIDE

ITSC ServiceDesk User Guide. For. End-User Inquiry Submission

Lawson Employee Self Service User s Manual

Microsoft Expression Web

Primavera Unifier v9.14 / 2014 EPPM Day Hands On Session Exercise Document

DaRIS portal visual user guide

T Analyst User Guide 1

ScrumDesk Quick Start

D&B SafeTransPort Tutorial YOUR MANAGED FILE TRANSFER SOLUTION FOR SECURE FILE TRANSFERS WITH D&B

TelNet Digital Fax. Reference Guide..

Mantis: Quick Overview

Sage CRM. Sage CRM 2016 R1 Mobile Guide

ClicktoFax Service Usage Manual

Creating a New Excel Survey

Transcription:

FIBARO BUG TRACKER USER GUIDE Fibaro Bug Tracker is software application that is designed to help quality assurance and Fibaro System programmers keep track of reported software bugs and issues in their work. It may be regarded as a type of issue tracking system. 1) Main menu elements Main - link to main page My View - preview of all My reported bugs and my monitored bugs View Issues - lpreview of all reported bugs with advanced filtering possibilities Report Issue - link to reporting sheet Change Log - information about recent changes and software updates Roadmap - informations about future projects and releases My Account - personal settings and preferences (include language preferences) Logout Projects: Projects are separate test subjects. If there is more then 1 projects assigned to users there is possibility to switch between them and reporting bugs to each folder separately. 2) My View My View is personal view for reported bugs. Unassigned - bugs that will be considered by developer team Resolved - known and solved issues Reported by Me - my reported bugs Recently Modified - recently modified bugs Monitored by me - bugs that was added to my monitor list All reported bugs are classified by following groups (marked by colors):

new - new and not considered reports that will feedback - new issues that request feedback informations acknowledged - considered issues that will request further action confirmed - considered issues that was confirmed assigned - confirmed bugs that was assigned to specyfic person/department resolved - confirmed bugs that was resolved closed - resolved bugs that was finally closed 3) View issues This section is used for viewing reported and known bugs. First upper part is advanced filter used for specifying reported bugs. Second lower part is list of reported bugs. All bugs are marked by the same as in My View section specyfic colors. All reported bugs are classified by following groups (marked by colors): new - new and not considered reports that will feedback - new issues that request feedback informations acknowledged - considered issues that will request further action confirmed - considered issues that was confirmed assigned - confirmed bugs that was assigned to specyfic person/department resolved - confirmed bugs that was resolved closed - resolved bugs that was finally closed 4) Report issue Report issue is the section where you can report your bug. This section is based on few elements. First section is basic information about:

Category Reproducibility Severity Software profile Next element are description fields. Please provide as much information as possible. You can also attach screenshot or any file to your report. Last step is submiting the report. In this element you can define if you will create public or private report. Public reports are visible for all users while private reports are visible only for assigned users. 5) My Account My account section is used for personal settings, and user status information.

There is also possibility to change language settings. It can be done in Preference tab. Example I Searching for earlier reports It is recommended to search for earlier reports before creating the new one. To use advanced filter please click: To view specyfic issue information please click at ID number:

Preview of the report looks as follows: If user wants to follow specyfic issue there is option MONITOR. Monitored threds will be available in My View menu. There is also possibility to add comments to existing reports: Issue modification are located in lewer part of the section:

Example II New issue reporting If bug found by the user was not earlier reported there is possibility to create the new report. New report should be always presented in appropriate project. First of all please fill Category, Reproducibility, Severity and priority fields. Next please create descritpion of the issue. Please provide description that is detailed as much as possible. Is it also helpfull to add file (for example with issue screenshot):

In next step user can determine whether his report should be visible to all users (public) or only for development team (private). The last step is submitting the report.