AMBO Amadeus Mid Back Office Connecting your mid and back office seamlessly - transforming your business immediately
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AMBO - Amadeus Mid Back Office 2 Amadeus Mid Back Office is the scalable, flexible and powerful way to connect, integrate and automate all your mid and back office functions. Tight cost control. Predictable cash flow. Operational clarity. These are the fundamentals of good business administration. So why are they so hard to achieve? Good businesses thrive on good data accurate, complete and free-flowing. But that s not something most stand-alone back office systems can deliver. Unconnected and isolated, they stop you using all of your business-critical information all of the time. They get in the way of a unified, real-time picture of everything your business does. They undermine quality and productivity because laborious, errorprone manual processes have to bridge the connectivity gaps. This is why we have developed Amadeus Mid Back Office (AMBO). Workflow from Amadeus Selling platform to Amadeus Mid Back Office operates in realtime via Amadeus AIR. AMBO then extends that integration right through your business, creating secure and seamless end-to-end data flows, turning stand-alone functions into integrated processes, and automating routine activities along the way. And because AMBO is easy to learn, easy to customise, fast to deploy and fully supported locally, your own system can be implemented and optimised in a short period of time. Benefits of AMBO Lower costs Higher productivity Closer operational control Stronger revenue management Sharper customer service
3 AMBO - Amadeus Mid Back Office Proven, built-to-order, state-of-the-art AMBO has been available in Africa since 2005. It is implemented, developed and supported from our offices in Johannesburg. A flexible, customisable design methodology enables our locally-based implementation teams to deliver your built-to-order, stateof-the-art AMBO system quickly and efficiently. Experienced staff in South Africa, Ghana, Nigeria, Kenya and Mozambique deliver the highest levels of service because they understand your business and its markets. Local language first-line support - backed by regional resources in Southern Africa - keeps your AMBO system at peak performance. And with no expensive hardware or software to purchase, operating costs are low. Automated processes AMBO s powerful transaction fee module removes the burden of fee charging from your agents, saving time, raising productivity and boosting cashflow. All kinds of booking-related fees, including refunds and amendments, can be calculated automatically in line with your own customised rules then added at the point of invoicing. AMBO can also automate BSP reconciliation, invoicing, bank statement reconciliation and the real-time posting of sales and standard commissions. Commission-tracking functionality helps maximise referral commissions too. Automation also strengthens policy compliance. Auto fee over-rides are limited to approved users only, increasing system security and process certainty. Extensive debtor and creditor controls including Credit Limit Control (CLC) which automatically prevents ticketing when customers exceed their credit limits help reduce bad debts and simplify collections. And if the automation of a particular process is not right for your business AMBO s high level of customisability enables every process to be configured in ways that reflect your automation preferences. AMBO has facilitated the management of our data aligned to our needs, and has been essential in winning the market through advanced practices based on the latest technology. Dercio Parker Tour & Product Development Manager Aquarium Travel Credit Limit Control is a very welcome safety net required in this BSP environment. It eliminates human error and ensures that trading capital and client credit cycles are easily monitored. In short, this is a very clever piece of technology. Lola Adefope General Manager, HRG Nigeria
AMBO - Amadeus Mid Back Office Ease of use Seamless data flows A point-and-click interface, tool-tip displays and automatic highlighting of mandatory fields all help make AMBO easy to use right from the off, raising productivity and reducing the training burden. Because AMBO builds bridges between information pools and stand-alone functions it improves management decisions by making sure they are based on actuals not maybes. To make sure you get the most out of your AMBO implementation our experienced consultants can customise your set-up to suit the needs of your operations, recommending and configuring the features and functions that will deliver the biggest benefits. General ledger, accounts receivable, accounts payable and cash book are all neatly integrated with mid office functions and then kept up-to-date in real-time. If an agency issues 800 tickets each month it takes someone an extra three days to add the fees manually. That s 36 wasted days each year - returned to you by AMBO. This real-time back office integration also means better data security and fewer errors, improving the speed and quality of information whether you use it internally or make it available to customers. By combining back office data with automatic fees and invoice creation/ distribution, all in real-time, AMBO can even provide touchless invoicing after ticketing. I made the change to AMBO a few years ago, as I was looking for a totally integrated solution. While changing back office systems is often a dreaded transition, the planning that the AMBO team did prior to implementation, along with the training, took us through an easy transition. Abigail Pires, Group Solutions Manager, Sure Travel 4
Single-system consolidation However many branches make up your company, or companies make up your group, AMBO can help you create the unified data, consistent processes and single, secure integrated system that will unite them all. AMBO s single consolidated database copes easily with multiple currencies, multiple companies and multiple branches, helping to simplify complex tasks like the creation of consolidated accounts. Powerful multi-currency capabilities are designed to meet the demands of crossborder operations and international transactions. Risk management and fraud prevention Superior risk management is at the heart of every AMBO system implementation. In fact the process of customising and commissioning AMBO is designed to achieve a tailored application that meets the particular risk management needs of your business. A dedicated and scalable Johannesburg hosting environment provides a secure and flexible home for your business-critical data, with data security and confidentiality guaranteed. Meanwhile, AMBO s system security configurations are so extensive and customisable that approval authorisations can be defined and redefined to control a wide range of key functionalities, including the issue of refunds and credit notes. Our company, Expertravel and Tours Ltd HRG Ghana, became a user of AMBO in November 2011. I have to say that we have not for one moment regretted the change. We are particularly impressed with the security and the management of our data in AMBO. We also find AMBO s support service delivery to be quick and extremely professional. Perhaps one of the most complimentary attributes of the AMBO team I think is their wilingness to listen and their ability to adapt to the customer s specific needs without compromising on the quality of their product. Frequent developments and enhancements to the product also help to make it exciting to use. Sydney Baeta Managing Director, HRG Ghana
AMBO - Amadeus Mid Back Office 8 Reporting Whether you are gathering real-time financials for a customer, analysing agent yields in-house or simply preparing customer travel documents, AMBO s advanced reporting capabilities make it easy to create and deliver reports and documents that are precise, clear and effective. A consistent view of the most complex operation is readily achieved by centralising your management information delivery in an AMBO reporting services environment. More than 50 standard report formats including airfare savings, daily statistics, customer turnover and supplier trading reports may well save you the trouble of reinventing the wheel. Reports can be output to various formats, including MS Word and Excel, CSV, PDF and TIF. One click functionality automates preparation and distribution, cutting response times and improving service levels by emailing reports straight to the customer. AMBO s flexible and customisable webbased reporting capabilities, using Microsoft Reporting Services and Business Intelligence, open up a world of customised information delivery and customer engagement. Internet or intranet applications simultaneously empower your customers, lighten your load and lower costs by making invoices, itineraries and e-tickets available on line. And by integrating AMBO s reporting services into your web infrastructure you can increase total web traffic by directing customers to your site for additional services. Services and support AMBO is first-line supported in your country, during your normal working hours, by local people speaking your language and who understand your market. Instructor-led training is conducted locally, and further supported by extensive online help resources, training materials and quick cards. A dedicated account manager will handle all of your product and operational issues, making sure you get the best out of your AMBO installation by sharing best practice and helping to tailor processes to the particular needs of your business. And, at a deeper level, professional consulting services can help you analyse, benchmark, optimise and extend your structures, processes and procedures to further strengthen your operations. The AMBO team have consistently provided us with prompt and high-quality support over the past 3 years. Gustavo Brandberg Quinta Essencia
Find out more. For more information on how Amadeus Mid Back Office can transform your business contact: Amadeus Nigeria Lagos office Telephone: +234 1 628274, 806 4050961 email: sales@ng.amadeus.com / www.amadeus.com/ng Amadeus Ghana Accra office Telephone: +233 302 765590-2 email: marketing@gh.amadeus.com / www.amadeus.com/gh Amadeus East Africa Kenya office Telephone: +254-204282000 email: info@amadeus.co.ke / www.amadeus.com/ea Amadeus Southern Africa Johannesburg office Telephone: +27 11 548 7300 email: sales@amadeus.co.za / www.amadeus.com/za 2013 Amadeus IT Group SA 1DMA 0355 TTRASS PO Box: 70864 Bryanston South Africa 2021 +27 (11) 548 7300 F +27 86 680 4843 M +27 (11) 548 7320