QAD Learning Center Demonstration Guide July 2, 2015
Overview This demonstration focuses on one aspect of QAD Online Tools the QAD Learning Center and shows how this functionality supports the vision of the Effective Enterprise; where every business process is working at peak efficiency and perfectly aligned to the company s strategic goals. QAD Online Tools QAD Learning Center Key Points Enabling the Effective Enterprise
Related Metrics Leveraging the QAD Learning Center to maintain peak knowledge about your QAD Enterprise Applications will affect Information Technology (IT) Effectiveness. Typical metrics related to IT Effectiveness include Operational Efficiency and IT Innovation, measured by IT Spend / Revenue and Projects / Enhancements. Using the QAD Learning Center to manage and monitor continuing education, for both application users and technical staff, increases operational efficiency and reduces cost. Reduced knowledge attrition and better understanding of available functionality will also increase IT innovation, measured as the gains in competitive advantage resulting from business improvements enabled by the solution. Additional metrics and the relative importance of each one will depend on your definition of the Effective Enterprise. You can monitor performance against your defined metrics using a combination of Business Intelligence Dashboards, Operational Metrics, Browses and Reports. QAD Learning Center Related Metrics Operational Efficiency - IT Spend / Revenue IT Innovation - Projects / Enhancements Key Points IT Effectiveness KPI o o Increase operational efficiency Improve IT Innovation Standard metrics Importance varies by company
Enabling Solution The QAD Learning Center supports improvements in these key metrics by offering a one-stop destination for all QAD courses and training materials, available from any web browser, searchable by key word, product or job role. There are instructor-led training classes and self-paced online training courses, targeted to both application users and technical staff. As you work through exercises or if you just want to practice on your own, you can open virtual training labs to work in QAD Enterprise Applications. You have access to reports that show course status and grades, ensuring results. QAD Learning Center Enabling Solution Browser-based Learning Management System - Instructor-led training courses - Self-study courses - QAD training guides - Virtual training labs Key Points 24x7 browser-based Instructor-led, online courses QAD training materials Hands-on labs
Demonstration Summary In this demonstration, you will see the benefits of using the QAD Learning Center to develop and maintain product knowledge throughout your organization. The QAD Learning Center ensures that the value you receive from QAD Enterprise Applications does not decline as people change roles, leave the organization or simply forget critical capabilities. You can use the QAD Learning Center to ensure people keep their skills fresh and learn about new functionality, continuously improving your organizational knowledge of what the application has to offer. You will see how anyone on your team can find the training they need, enrolling themselves in self-study courses or working with their supervisor to identify courses appropriate to their role, and optionally following certification programs for career development. Supervisors can get an administrator role in the Learning Center so they can assign courses to employees and run reports to monitor their progress. QAD Learning Center Demonstration Summary Instructor -led training Online course catalog Self-study & mastery tests Hands-on practice Customized course assignments Key Points Develop and maintain product knowledge Find and enroll in training Assign courses Monitor progress
How QAD makes learning accessible any time, any where You can access the QAD Learning Center from any internet browser at learning.qad.com or by using a link on support.qad.com. From there, all you do is click on the appropriate icon. View the schedule of classroom training. Search the catalog for online training. Or, access the Document Library for training guides, slides or other written training resources. There are also tabs at the top for searching the catalog or viewing the class schedule. From the Learning Center home page you can see courses that have been assigned to you and courses that you have enrolled yourself to take (elective). You can also see all of your completed coursework. Along with the icons and tabs, there are also drop-down menu that provide easy access to common operations. Demo 1. Launch any Internet Browser 2. Enter learning.qad.com Or enter support.qad.com, select Support Center > Education Resources > QAD Learning Center 3. If prompted, enter QAD Web Account (User/Password) 4. In I would like to, click drop-down
Key Points Any Internet Browser Direct access learning.qad.com Link from support.qad.com View links to classroom schedules, online catalog and other training resources See your assigned, elective and completed courses
How QAD adapts to the way people learn Instructor-Led Training QAD offers classes at QAD training locations in Santa Barbara and Mount Laurel in the US; Shanghai, China; and Schiphol, The Netherlands. QAD subject matter experts lead these classes, using a combination of presentations, interactive discussions and supervised hands-on exercises. Browse the calendar by location, or open the List View to see courses listed alphabetically. If you have set your time zone in the Settings tab of the Learning Center, the class times will be displayed in your time zone. Click any class name to see more information and optionally enroll. If the class is full, it automatically puts you on a waiting list. Demo 1. Click Scheduled Classes tab Note: you can also click the icon 2. In Currently displayed classes are for, click drop-down
3. Click List View button 4. Click any class 5. Close window Key Points Instructor-led classes at QAD training centers o Subject matter experts o Supervised, hands-on exercises Online enrollment Time Zone setting will display class times in your time zone
On-Line Training QAD Learning also offers over 250 online training courses, covering concepts and general functionality, targeted to both application users and technical staff. These are available for self-study, allowing self-paced learning from the convenience of your office or home. There are also more than 1000 work instructions; useful if you just want quick, step-by-step guidance. Provided you have an active maintenance contract with QAD Support, these are available at no charge. Demo 1. Click Search tab 2. In Smart Search, enter planning scheduling 3. Click Search
4. In Navigate, highlight Online Course Key Points 250 online training courses 1000 work instructions
How QAD helps users find the training they need You can look up available courses and work instructions by entering a keyword, product or role. For example, if you are a new scheduler, you might look up the keywords planning and scheduling. This returns all of the training available, both instructor-led, self-study and work instructions. You can further filter by training type, if you like. When you search by product, you will select a product from a drop-down list of options, and then optionally also select a role. This lists all applicable training for that product and role. Likewise, when you search by role you will choose from a list of 22 specific roles with training recommendations listed for each one. Demo 1. In Find Courses By, click QAD Product icon 2. Click Manufacturing
3. Click.NET UI Role Based Scenario: Production Scheduler 4. In Find Courses By, click Role icon
5. Highlight Planning & Scheduling 6. In Include, check Online Courses 7. Uncheck all other boxes 8. Highlight Component Availability Check (CAC): Synchronizing Your Internal Supply Chain Part 1
9. Click Enroll Now 10. Click Enroll
11. Close window Key Points Keyword search use when you know what you are looking for Product search use to find training according to a specific product Role search use to get training recommendations based on job role
How QAD enables self-paced learning Online courses are available for you to review at your convenience, allowing you to learn at your own pace. When you are ready to take a course you have signed up for, just select it and open the presentation. You can start and stop, back up, or skip ahead as desired. Each course may have one or more sections. As you proceed through the course, you will move from section to section. If you have to exit a course before you finish, the system updates your course progress. This includes the last accessed date and time taken. When you begin again, it starts at the last section you were on. Demo 1. Click My Learning tab 2. In My Elective Learning, click Component Availability Check (CAC): Synchronizing Your Internal Supply Chain Part 1
3. Click Launch button 4. Click Go to the presentation 5. If prompted, enter QAD Web Account (User LearningDemo/Password) 6. Maximize
7. Click Click to Close Presentation button Key Points One click to launch online training course One or more lessons/presentations per course Some courses have downloadable documents or slides attached Presentation controls: o Forward/back and pause o Volume o Screen size o Sharing (by e-mail)
How QAD ensures knowledge retention Once you finish a course, there is a multiple choice mastery test to see how much of the material you have retained. The course is not complete until you pass the test with 80% or more correct. You can try the test multiple times. Demo 1. Click Test Your Knowledge 2. (Optionally) click Next 3. Click Return to Lesson 4. Click OK 5. Close course window Note: number of attempts Key Points Multiple choice mastery test 80% required to pass Unlimited attempts
How QAD monitors progress The QAD Learning Center keeps track of your training. Your training transcript shows all learning activity: completed courses, courses in progress and courses yet to be started. Don t talk about grades it is mostly pass/fail & grades freak people out. Supervisors can request automatic reports from the Learning Center to show learner progress, showing the users, courses and completion status. You can also request Designated Administrator privileges in the Learning Center so that you can assign courses directly and run reports to track progress against those assignments. Demo 1. Click Close Record button Note: course is now In Progress 2. Click My Transcript tab 3. Click Complete Date 2 times to sort Note: completed courses with grade Key Points Course status Transcript, with grade, viewable by individual users Supervisors can get reports on learner progress
How QAD makes it simple to learn In addition to the online training material, you can also access training and activity guides on the QAD Learning Center. These are the same ones used by QAD Education professionals for instructor-led classes. You can review these online, and bookmark items of interest, or print a copy to make notes. Demo 1. Click My Learning tab 2. Page down 3. In My Assigned Learning, click Read: Inventory Control Training Guide 4. (Optionally) Click Open
5. Close tab Key Points Training and activity guides o used for Instructor-Led training Use for self-study
How QAD reinforces learning with hands on practice Often to really learn something, you need to try it hands on. If you would like to do the hands on portion of the training, the QAD Learning Center offers you a fully functional software environment that you can launch for your personal use. You access lab environments on the QAD Product Center (QPC). These are the same environments you would use in a QAD classroom. It takes just a few minutes to launch a lab and then you can practice hands-on training activities at your leisure. Not only is this a great way to learn new functionality, you can also use it to test functionality before you start using it at your company. For example, if you are planning to implement the planning and scheduling workbenches, you might run through the training and then practice with a few of your own examples to see how they respond. Demo 1. Click My Learning tab 2. In I would like to, select Check out an environment for hands-on practice
3. (Optionally) click I m Ready, Take Me to QPC! 4. Close tabs Key Points Dedicated lab environment Practice hands-on exercises Test functionality
Closing In closing, the QAD Learning Center will help you manage and monitor continuing education, for both application users and technical staff, increasing IT operational efficiency and reducing cost. You will experience less knowledge attrition and your team will have better understanding of available functionality, increasing IT innovation, measured as the gains in competitive advantage resulting from business improvements enabled by your QAD Enterprise Application, without costly customization! QAD: Enabling the Effective Enterprise! QAD Learning Center Closing Operational Efficiency - IT Spend / Revenue IT Innovation - Projects / Enhancements Enabling the Effective Enterprise! Key Points Enabling the Effective Enterprise! o o Increase operational efficiency Improve IT value-add / IT Innovation IT Effectiveness KPI