FATEMA HUSAIN Flat No.7, 3 rd Foolr, Archana Corner, Above Badhai Sweets, Salunke Vihar Road Kondhwa, Pune (MH) - 422011 OBJECTIVE To achieve an automotive Management Position that will effectively utilize acquired expertise, creative talent, and commitment to excellence and in addition to contribute to your organization s success through the use of exceptional Customer Service, Managerial, System and Manpower skills. PROFILE Have more than 9 years experience and capacity to adopt new concepts with due responsibilities. Continually recognized with promotions of increasing responsibility for outstanding results. Proactive leader with refined business acumen, exemplary people and time management skills. Dedicated, innovative, self-motivated team player/builder with strong work ethics and the ability to build lasting customer relationships. Quick study with ability to easily grasp and put into application new ideas, concepts, methods & technologies. Experienced in Operational Management, Sales, Budget Development and Staffing. Profound ability to generate number of different approaches to problems and to develop creative ways to solve a problem. Uncommon ability to come up with unusual or clever ideas about a given topic or situation. Familiar with necessary recruiting and training procedures for the newly appointed personnel. Able to train and motivate employees to perform to their maximum potential. Exceptional organizational, interpersonal, analytical and planning skills, adaptable; enjoy new challenges. Proven ability to lead effective sales team, hard working, able to do multi-task effectively. Thrive in both independent & collaborative work environment.
PROFESSIONAL PROGRESS Fatemi Furnishings & Beyond, PUNE MAR 10 to FEB 11 Encompass variety of ready Soft Furnishing materials, based on daily needs, from different parts of country as well as deals with few brands. Shop Co-owner - MAR 10 to FEB 11 Owned with experience in management, marketing, sales and training. Skilled in determining, developing and securing funding for successful business growth. Managed inventory, purchasing and customer service. Assisted owner in enhancing store's physical appearance, which increased customer traffic. Make analytical market researches and organize the targeted direct marketing spots. Provided proper maintenance proceedings for public relations along with various Medias and formulated new marketing promotional actions. Supply budget analysis and essential bookkeeping. @home (NILKAMAL LTD.) OCT 05 to FEB 10 NILKAMAL GROUP OF COMPANIES : Nilkamal a name to reckon with in plastic processing industry, the world leader in the field of Plastic Molded Furniture & India s no.1 in the Material Handling plastic crates industry. @home : @home is Nilkamal Group s new venture in furniture, the complete home solution store with contemporary design with the touch of minimalism, RTA or knockdown wooden Furniture, Home Accents and Soft Furnishing. Besides refreshing Furniture & Accessories, these stores provide Design Solution, Professional Guidance etc. Store Manager @home (NILKAMAL LTD.) Ishanya, PUNE - NOV 07 to FEB 10 Organizing and formulating entire range of Retail Management abilities. Supporting Audit Team to hit upon doubtful fraction of different documentation at store level. Providing proper administration in multi programs arrays with proper scheduling, staff evaluating and necessary enrollment. Working as the responsible person for every aspect of recruiting and training. Managing Customer Service staff, responsible for processing incoming orders, coordinating deliveries and handling incoming calls from peculiar customers. Reorganized Customer Service to properly align with sales team improving communications and reducing time sales spent on non-sales related administrative activities. Ensured and motivated front end sales employees provided highest standard of customer satisfaction and quality service at all times. Consistently ran low-labor costs throughout seasonal highs and lows. Took necessary controls regarding opening or closing a store. Providing adequate supervision to the supportive personnel and necessary assistance for merchandising & VM.
Store Manager @home (NILKAMAL LTD.) NASIK - MAR 06 to OCT 07 Facilitated a team to approach to achieve organizational objectives, increase productivity and enhance employee morale. Managed team members on prototyping and implementing a new ERP system to ensure a smooth transition to the new system. To closely monitor conversion ratio to be min 40% and ATS by establishing proper distribution of targets and motivating team for achieving the incentive. Identified areas of improvement from mystery customers or HO feedback and take necessary actions. Planned and executed to bring cost consciousness through regular monitoring of all operational cost areas in the store. To ensure smooth operations of all back end support processes e.g. IT, Logistics, Commercial, Supply Chain Management etc and harmonize with them for any trouble-shooting requirement. Visit and keep a track on all competitors activities by sending all local newspapers cutting along with market intelligence report to GM Retail operation. Asst. Store Manager @home (NILKAMAL LTD.) PUNE - OCT 05 to FEB 06 Developed, monitored and reviewed the Store Budget, Inventory Management and Logistic Management. Supported all back end corporate functions HR/Accounts where they want the store details for their functional requirement. Leadership, Direction & Management of 12 CCAs, Record Sales, ensure Smooth Functioning of the store. To monitor all CCAs are adequately following up the listed customers as per customer follow up register. To ensure proper availability of products and proactive reorder the merchandise and ensure proper follow up with HO and warehouse. To check proper utilization of store space with adequate amount of merchandise. VENUS FASHIONS, PUNE OCT 03 to SEP 05 UNI STYLE IMAGE (VENUS FASHIONS), PUNE First Exclusive Brand Outlet in Pune, which is well known Unisex Brand in North India. USI is all about innovation & novelty in terms of designs, colours and the fabrics that it offers. Store Manager -JUN 05 to SEP 05 Managed daily operations, scheduled staff assignments. Responsible for all bookkeeping, payroll and expenses. Supervised and motivated staff up to 6 employees. Prepared weekly schedules and monitor sales staff performance. Familiar with all aspects of store handling.
UNDERLINES (VENUS FASHIONS), PUNE A reputed Branded Lingerie Boutique, this Umbrella Brand has a sexy, gorgeous & comfy collection of top most German, Italian & Australian Brands. Store Manager - JULY 04 to MAY 05 Accountable for day-to-day operations and general accounting. Adept at planning, promotions and forecasting. Trained Sales Staff to enhance customer service and increased profit through suggestive selling. Sold displays to increase sales volume, implemented and maintained section layouts. Consistently achieved all sales targets every month. GINI AND JONY (VENUS FASHIONS), PUNE Gini & Jony is one of the pioneers of the Branded Kids Wear segment in India & has a strong presence, Nationwide. Where kids get attitude with thematic & innovative clothing. Asst. Store Manager - OCT 03 to JUN 04 Served as right hand to lead manager with regular activities; i.e. Reporting and Bookkeeping. Created a variety of reports using Word and Excel. Supervised with layout changes including moving or assembling fixtures, providing sales assistance. Provided exceptional service to the customers & proved efficiency in building long lasting loyalty towards the brand. Maintained Stocks, ensuring that stock level is correctly ordered & organized. Managed the entire sales cycle and evaluated sales staff performance. WESTSIDE (TRENT LIMITED A TATA ENTERPRISE), PUNE FEB 02 to JUN 03 A leading Mall with mind blowing experience of entire & true shopping, where customers get surprisingly affordable Fashion & Fusion Styles. Sales Associate - FEB 02 to Jun 03 Attended customers with CARE and resolved queries and complaints, ensuring customer satisfaction and repeat business. Taken care of stocks on floor & stock room for ladies wear. Laid out merchandise on the shop floor as per display principles, i.e. sizes & ratios. Was accountable for till operations accepting cash, credit and vouchers. Responsible for cleanliness and upkeep of a particular segment of the store. Introduced and maintained a report containing new styles, sizes and configuration of yarns of different fabrics. Apart from all these used to maintain inward & outward of Cosmetics sub- sections including stock checks.
TRAININGS & SEMINARS Excellence in Store Operations from RAI (Retailers Association of India) at Welingkar Institute of Management Development & Research, Mumbai. EDUCATIONAL QUALIFICATIONS Govt. College ALIRAJPUR (Devi Ahilya University, INDORE) Bachelor of Science in BIOLOGY ADDITIONAL QUALIFICATION Oracle Institute of FASHION DESIGNING, PUNE Graduation course in Fashion Designing Specialization in Stitching, Embroidery, Crochet Work and Illustration. National Institute for Education, AURANGABAD (MH) A Course in Spoken English & Personality Development PERSONAL PARTICULARS Date of Birth : 26 th May 1977 Contact No. : (M) 9890178690 Email ID Gender Marital Status Nationality Passport No. Languages Known : fatema.husain52@gmail.com, : Female : Married : Indian : F4520292 : English, Hindi, Gujarati, Marathi, Urdu, Arabic (Read) Hobbies : Reading, Surfing on Internet, Design work, Traveling, Listening Music, Interacting with People. REFERENCE Will be furnished upon request. Place : Pune (MH) Fatema Husain