Driving intelligent communications at airports

Driving intelligent communications at airports

INTELLIGENT AIRPORTS ARE MORE EFFICIENT IN RUNNING INFRASTRUCTURE, MORE AGILE IN WORKING WITH THEIR PARTNERS AND MORE EFFECTIVE IN THEIR DECISION-MAKING. 2 www.sitaaero

EXECUTIVE OVERVIEW The communications infrastructure forms the foundation of the intelligent airport. It provides an open platform for secure end-to-end services and supports applications for all. SITA has developed a network blueprint that offers the best balance of high availability, security, flexibility and interoperability. This helps drive airport transformation, improves services for all stakeholders, reduces operational costs and creates new revenue streams. We offer different engagement models to allow airports to match their specific business needs. They cover a range of requirements, from new-build terminals and technology refresh, to out-tasking, greater mobility and integrated systems: as part of a long-term partnership we provide managed services and outsourced telecommunications services. MEETING YOUR AIRPORT REQUIREMENTS Modern airports are complex businesses supporting many stakeholders including the airport authority, airlines, public services, ground handlers and tenants. All have different and often competing needs. The airport communications infrastructure is key to helping airports meet their goals. It provides airlines and other organizations at the airport with the mission-critical infrastructure underpinning all airport systems and services. It supports a smooth and hassle-free passenger journey and allows you to anticipate and deal with events and disruptions. To succeed, airports must be able to: Offer high-availability services, including missioncritical infrastructure and systems. Ensure a safe and secure space, while allowing passengers and operators to move freely around the airport. Optimize collaboration between the many stakeholders to improve airport efficiency and reduce costs. Increase non-aeronautical revenue to boost profitability. www.sita.aero 3

STRATEGY FOR AN INTELLIGENT AIRPORT To unleash the potential of airports, SITA s vision is to deliver intelligent solutions through its three layer strategy consisting of: Optimal infrastructure that you can count on. Operational efficiency to improve passenger experience and optimize operations, while reducing costs. Business intelligence solutions to make better decisions with the right information at the right time. The communications infrastructure is at the core of our Intelligent Airport Strategy supporting mobility, self service, real time information sharing and collaborative technologies. MAKING INTELLIGENT COMMUNICATIONS@ AIRPORTS A communications infrastructure must provide a highly-available serviceoriented architecture that supports the day-to-day operations of all businesses at the airport site. Our intelligent communications solutions provide airports with an optimal shared infrastructure that airports can count on: being able to quickly and flexibly provision reliable, controlled and secured services: From anywhere at the airport, to any user at the airport (passenger, airline, tenants and aircraft), to anywhere in the world. Wired or wireless, on any device type (laptop, PDA and phone). Multi purpose services supporting: data, voice, video, mobile and applications. Today and into the future 4 www.sita.aero

Unified Communications Messaging Voice Professional Mobile Radio Mobile Workforce Solution Mobile Workforce Infrastructure Cloud and Desktop Services Wireless at Airports e-aircraft AirportLink Wi-Fi SITA s Airport Portfolio Commercialization Infrastructure Service Management Infrastructure Operational Efficiency Business Intelligence COMMUNICATIONS@AIRPORTS PRODUCTS AND SERVICES PORTFOLIO Airport Hub/IT Container Network Access Campus LAN/Wireless LAN SITA provides a wide portfolio of products and services to meet the airport needs, including: Network access and shared physical infrastructures featuring: Our Airport Hub solution which provides network access through WAN communication and IT infrastructure at airports. It allows airport deploying shared IT infrastructure and systems while reducing operational costs. SITA 2015 SITA 2011 Our e-aircraft AirportLink WiFi which provides broadband wireless connectivity on the ground for aircraft, allowing airlines to take full advantage of the operational benefits of next generation aircraft. Wireless @ Airports provides WiFi connectivity for professional users at the airport, allowing the same configuration to be used throughout the world. Mobility solutions and mobile radio communications: SITA Mobile Workforce Solution enables airports and all airport-based service providers to improve operational efficiency with mobile workforce for baggage handling, check-in, boarding and airport operations. Voice and convergence: a technology-agnostic solution, tailored for the airport requirements. Communication@ airport services are also integrated with the ATI Cloud. SITA s community cloud provides a wide range of on-demand business and IT resources tailored specifically for the industry. It s a completely new approach to air transport IT, with offerings such as infrastructure, desktop, software and platformas-a-service. www.sita.aero 5

BLUEPRINT FOR A NEW NETWORK To support our Intelligent Airport vision, we have developed an architectural framework. This consists of interlocking technologies, which enables a telecommunications infrastructure that s fully integrated, managed and virtualized. Integrated airport campus data, voice, video and mobile edge networks provide an open platform for secure end-to-end services at the edge and beyond. In addition, a highperformance backbone securely and efficiently supports applications for all stakeholders. NMS: FCAPS, Tools, Central/Remote, GRT, IP SLA, NBAR, SEM, Netflow, Provisioning, ITIL, SNMP, Syslog, AAA/TACACS+ SECURITY: All technologies. Design - Threats, Security Baselines, Visibility and Control, PCI Compliance. Build and Integration - Network Access Control, Protocol Encryption, VPN Separation, Firewalls and Policy Enforcement, Separation, AAA.TACACS+, AntiX Control, Separation, Encryption, IPSEC, SSL, IPS/IDS. VoIP/Video/QoS/Optimisation: VoIP, Video, QoS - Policy, Making, Scheduling, Queuing, Shaping. TE. Optimization Multicast SSM/PIM/mVPNs, CCTV, IPTV, Multicast. Data Center: Switching, Virtualisation, Storage Networking, Backups, DR, Application Control Engine, Security, Physicals (DR, Site Selection), Green. INTERNET/WAN: WAN Stiles, Internet, DMZ/Hosting, Proxy and Naming Services, NAT, ISP, RAS, IPSEC and External VPNs. CAMPUS LAN: Switches, Routers, Firewalls. Design - Infrastructure, Topology, Connectivity, Capacity and Availibility Management, IPv4/IPv6 Addressing Hierarchy. Enabling Technologies Virtualisation, Network Protocols Control and Routing, MPLS, VPN Routing and Peering. Build and Integration Early Works LAN, Commissioning LAN, Legacy Network Connectivity, Migration Telephony: IPT, TDM, Ancillary Voice Systems, IVRs, Call Loggers, Billing, Design Telephony Systems, Business, Critical, High Availablity, Gateways, Call Routing & PSTN, Command & Control. Build and Integration - Dial Plan, Call Managers, TDM Systems, Integration, QoS WLAN: APs, Bridges, Controllers, Antennas, RF, Design Planning, Clean Air, 802.11 Standards, Infrastructure, Coverage, WISPS, Hotspots, Build and Integration - Devices, Handhelds, ipads, VoWiFI, Video, Survey Tools Mobility: Wide Area Mobile, GPRS, WiMax, LTE, UMTS, CDMA, PTT, MPT, DMR, Tetra, WLAN Int. DAS, Coverage Surveys Physicals: Cabbing Standards, Low Electricals, Cooling, Fire Control, Cabinets/DCs, PCRs, SCRs, Telecoms Room, Backbone Infrastructure (Fibre and Patching) Communications@airports Architectural Framework 6 www.sita.aero

OUR ARCHITECTURE FRAMEWORK IN DETAIL The following technology components make up the SITA communications architecture framework for airports. Physical and cabling A flexible multipurpose shared cabling backbone and telecommunications infrastructure that meets airport capacity, performance, resilience and security requirements. Campus LAN A multi-layered services and feature-rich architecture catering for data, voice, video and device mobility. It is fully virtualized to support stakeholders requirements with intelligent network features integrated into the design. Telephony Telephony services span the whole airport campus and are required for general, high availability and business critical emergency services. Our Airport Architectural framework supports traditional PABX systems, IP telephony (IPT) and hybrid solutions. Wireless LAN Passengers and staff want access to applications from anywhere and from any device. The wireless LAN needs to support business-critical applications, including baggage reconciliation systems, passenger checkin, interactive multimedia and VoIP. Mobility Mobile solutions have improved the ATI s productivity, optimized operations, enhanced customer relationships and streamlined management decision making. Data Center A proven layered approach refined over several years in our data center implementations in around the world (namely Atlanta, London, Singapore and Dusseldorf). WAN/Internet Our Airport Hub provides a fully optimized, secure and resiliant-services WAN platform. The result? A more efficient networking environment, with reduced lead-time to connect and lower TCO for telecommunications at the airport. QoS and Optimization Quality of Service (QoS) within the campus LAN ensures that unexpected bursts of traffic do not cause network congestion for mission-critical applications. In addition, our architecture blueprint provides IP Multicast technology that reduces traffic and server loads by delivering a single stream of data to multiple devices. Security The SITA Architectural framework takes a defensein-depth approach, where multiple layers of protection are strategically located throughout the network. This includes comprehensive functional, logical and physical security. Network management A structured approach to network management using industry best practices for fault, configuration, accounting, performance and security management. www.sita.aero 7

YOU CAN TRUST US TO DELIVER BECAUSE OUR FOCUS IS ON RUNNING AIRPORTS, IT MAKES SENSE FOR SPECIALIST IT FUNCTIONS TO BE OUTSOURCED, WHICH IS ALSO MUCH MORE COST EFFECTIVE. WE WANT TO IMPROVE OUR RESILIENCE AND ENSURE THAT WE HAVE THE RIGHT SYSTEMS IN PLACE TO SHARE THE RIGHT INFORMATION AT THE RIGHT TIME. PHILIP LANGSDALE, CHIEF INFORMATION OFFICER, HEATHROW AIRPORT HOLDINGS LTD. INTEGRATION CAPABILITIES SITA has proven experience in end-to-end integration with all IT and business systems at the airport. The architectural framework is particularly designed to enable connectivity, security, reliability and sustainability to airport systems, users and network edge elements. Our architecture blueprint is readily integrated with SITA s traditional services such as Common Use (CUTE Single Sign-on) and our wired and wireless Airport Hub platforms. This also integrates with the ATI Cloud, which provides a wide range of on-demand business and IT resources tailored specifically for the industry. A completely new approach to air transport IT, the community cloud includes offerings such as infrastructure, desktop, software and platform-as-aservice. MANAGED SERVICES AND OUTSOURCING Airports are able to acquire our Communications @ Airports solutions through several models. SITA offers a range of managed services and outsourcing options, including Contract, assets or people transfer. COMMERCIALIZATION OPPORTUNITY Through our Airport Architectural framework, airports can become an IT and telecommunications service provider to their tenants. The architecture is designed to optimize the management and commercialization of these services. Typical offerings include: Voice solutions (landline, handset and communications). Data solutions (IP port, LAN-to-LAN interconnection, Internet access). Wi-Fi solutions (in-terminal or for dedicated usage). By creating a backbone to interconnect terminals with the buildings of the airport zone. An airport can provide services to users including airlines, groundhandling companies, shops, restaurants and public utilities. 8 www.sita.aero

GETTING THE BEST BALANCE Our Communications@ Airports solutions offer both operational and business benefits. They provide the best balance of high availability, security, flexibility and interoperability required to meet airport business and technological needs. These include: OPERATIONAL BENEFITS Drive airport transformation You can transform your airport with IT and communications technology to reconcile the needs of passengers and tenants needs with airport business efficiency. With our missioncritical shared platform, you can consolidate various disparate networks deployed throughout the airport campus into a single converged network. With SITA s ATI Cloud, you can also become more competitive, scale instantly to handle more passengers and stay compliant with legislation and regulations. Complete control and visibility You can come to SITA for airport communications design and IT management, combined with our range of products and services. The architecture blueprint offers a range of future-proofed functionality, including integrated QoS, IP multicast, high availability, extensive reporting and IPv6 support. Improved service management Our architecture blueprint also provides a simplified operational service and consolidated network platform. This reduces costs and improves overall service management and availability. SITA has adopted industry best practice ITIL for service management, including service catalogue, configuration management, capacity management and event management. BUSINESS BENEFITS: Reduced operational costs and new revenue streams You can leverage your assets and infrastructure to introduce new services regardless of location to all customers, tenants and passengers at the airport. You can increase your nonaeronautical revenue, boosting overall profitability, while getting more value for money. Meet green initiatives The SITA architectural framework meets industry green standards by allowing airports to consolidate active equipment and reduce their carbon footprint and power requirements. www.sita.aero 9

COMMUNICATIONS@AIRPORTS IN ACTION AROUND THE WORLD ONE OF THE KEY PRINCIPLES IN OUR IT&T STRATEGY FOR TERMINAL 2 WAS TO ENSURE THAT THE FACILITY WAS FULLY INTEGRATED INTO THE CAMPUS AND TERMINAL 1. ANDREW MURPHY, HEAD OF IT&T, DUBLIN AIRPORT AUTHORITY SITA offers a long track record of telecom leadership in the airport environment. This includes: 125 customers using 110 AirportHubs worldwide. 2,000 AirportConnect Net CUTE (MDNS) connections at more than 150 airport locations globally. A presence in more than 200 airport CUTE sites worldwide, with 30,000 workstations, 3,300 checkins and 594 CUSS kiosks. HEATHROW AIRPORT HOLDINGS LIMITED Focuses on core business with outsourced IT and network services Heathrow Airport Holdings Limited manages London Heathrow, the world s fourth largest airport and five other UK airports. It wanted to use outsourcing to focus on its core business and deliver new solutions to airlines, retailers and other stakeholders. To this end, Heathrow Airport Holdings Limited outsourced to SITA the provision of LAN, WLAN, voice and radio services across all of its six airports. This was through a consortium led by Capgemini. We also provide ITIL-based service management, contract management, transformation and revenue generation services. DUBLIN AIRPORT increases capacity and customer service with new infrastructure Dublin Airport Authority needed to transform its IT infrastructure to manage capacity growth and operate highest levels of service in its new terminal. This included integrating and implementing of all the airport complex systems. We acted as Dublin s single provider and partnered with leading technology suppliers to build IT and telecommunications systems for its new terminals. The network services we supplied include telecommunications, security, passenger processing and information solutions and the Operations Control Center. 10 www.sita.aero

DUSSELDORF AIRPORT Maximizes efficiency with common outsourced infrastructure Dusseldorf Airport needed a fully-integrated IT system to maximize efficiency and improve passenger service in the airport. The challenges it faced included modernizing its IT infrastructure, coping with passenger growth and improving aircraft turnaround to under 40 minutes. WE HAVE A REALLY GOOD WORKING RELATIONSHIP WITH SAIT, THERE S A LOT OF TRUST HERE. OUR COMPLETE IT ENVIRONMENT SOFTWARE AND HARDWARE - IS IN THE HANDS OF SAIT AND WE CAN FOCUS ON OUR CORE BUSINESS. MR. KARL-ULRICH SCHMID, MANAGING DIRECTOR, FLUGHAFEN DÜSSELDORF GROUND HANDLING GMBH (FDGHG) Dusseldorf Airport created a company with SITA to provide the complete service management of its IT infrastructure, along with managing the entire campus infrastructure. This included operation and commercialization of LAN, WAN, fixed and mobile telephony and data center facilities. Common infrastructure is shared between airport, tenants and airlines for economies of scale and quality of service improvement BOGOTA AIRPORT Has accelerated passenger growth in Colombia driving the construction of a new terminal In august 2011, CCND (Consorcio constructor el Nuevo Dorado) selected SITA as a systems integrator at Bogota airport to support passenger growth and new terminal expansion. SITA was the incumbent provider of CUTE, CUSS, AODB and RMS on the existing terminal; SITA will provide the communications systems such as data network cabling, equipment, LAN, WIFI and IP telephony systems. The project needs to meet a tight schedule through three phases: The construction of new international Terminal by June 2012. The new domestic terminal to be opened by October 2013. Tearing down the old terminal, bringing up gates to be opened in July 2014.

SITA AT A GLANCE The air transport industry (ATI) is the most dynamic and exciting community on earth and SITA is its heart. Our vision is to be the chosen technology partner of the industry, a position we will attain through flawless customer service and a unique portfolio of IT and communications solutions that covers the industry s every need 24/7. We are the innovators of the industry. Our experts and developers keep it fuelled with a constant stream of ground-breaking products and solutions. We are the ones who see the potential in the latest technology and put it to work. Our customers include airlines, airports, GDS vendors and governments. We work with over 550 ATI members and 3,200 customers in over 200 countries and territories. We are open, energetic and committed. We work in collaboration with our partners and customers to ensure we are always delivering the most effective, most efficient solutions. We own and operate the world s most extensive communications network. It s the vital asset that keeps the global ATI connected. We are 100% owned by the ATI a unique status that enables us to understand and respond to its needs better than anyone. Our annual IT surveys for airlines, airports and passenger self-service are industry-renowned and the only ones of their kind. We sponsor.aero, the top-level internet domain reserved exclusively for aviation. In 2010, we had consolidated revenues of US$1.49 billion. For further information, please contact SITA by telephone or e-mail: Americas +1 770 850 4500 info.amer@sita.aero Asia Pacific +65 6545 3711 info.apac@sita.aero Europe +41 22 747 6111 info.euro@sita.aero Middle East, India & Africa +961 1 637300 info.meia@sita.aero For further information, please visit www.sita.aero SITA 12-BRO-017-1 All trademarks acknowledged. Specifications subject to change without prior notice. This literature provides outline information only and (unless specifically agreed to the contrary by SITA in writing) is not part of any order or contract.