Sample Career Development Roadmap

Sample Career Development Roadmap Copyright TalentAlign IP (2006-2012) May not be copied or alienated without prior written permission

Career Development Roadmap TM ABC Version: 1.0 ABC Career Development Roadmap 21 Office of CIO (1OC) Chief Information Officer - BPTD (2) Head of Business Processes (2BP) (2) Head of Application Development (3AD) (2) Chief Archiect (2) Governance Officer: IT, Quality, Data (2) Functional / Business Analyst: Tax (.3) Business Analyst: Tax (.3) Functional / Business Analyst: Customs (.3) Business Analyst: Customs (.3) Functional / Business Analyst: Corp Serv (.3) Business Analyst: Corp Serv (.3) Development Analyst Programmer II (.5) Application Support Application Specialist II' (.5) Testing Services Governance Officer: Project (1) Analyst Programmer I (.5) Application Specialist I (.5) Programmer / Configurer II (.5) Programmer / Configurer II (.5) Quality Tester II (1) Could come from Business Programmer / Configurer I (.5) Programmer / Configurer I (.5) Quality Tester I (1) New role (not budgetted) New role - reallocation of current resource. Web Designer II (.5) Web Designer II (.5) Number of Job Descriptions = 43 Web Designer I (.5) Web Designer I (.5) Approval Date: May not be copied or alienated without written permission 2 For internal ABC Company Only

Career Development Roadmap TM ABC Version: 1.0 Notes on Overall ABC Career Development Roadmap Structure: 1. This structure does not indicate the "level/grade" of the roles. It is merely a structure that defines the career ladders. 2. This does not represent the number of people, but rather the number of possible "jobs" in the organisation, all of which are probably not be filled. This allows for new entrants to enter at a lower level, and for people to grow over one or two levels. This equates with the popular IT salary surveys available. Generally a person will spend 2-4 years at each level. 3. Within the "PLAN" are the following areas: (Each is responsible for a different aspect of Planning, but the core criteria for the role is "PLAN") - Office of CIO is a virtual role. The incumbents report directly to the CIO as these roles encompass ALL other areas. - Chief Architect - 2 possible levels, entry and advanced. - Governance (IT, Quality, Data) - 2 possible levels, entry and advanced - Governance (Project) - 1 possible level - Head of Business Processes - 2 possible levels, entry and advanced - Business Analysts for each of the Business Areas - 2 possible levels, entry and advanced - Core Business - e-commerce - Corporate Services (including BI) 4. Within the "BUILD" (or Application Development) are: - Head of Application Development and Support - 2 levels, entry and advanced - Development - Analyst Programmers - 2 possible levels, entry and advanced - Programmers / Configurers - 2 possible levels, entry and advanced (normally there are 3 levels) - Web Designer - 2 possible levels, entry and advanced - Application Support - Application Specialists - 2 possible levels, entry and advanced - Programmers / Configurers - 2 possible levels, entry and advanced (normally there are 3 levels) - Web Designer - 2 possible levels, entry and advanced - Testing Services - Quality Tester - 2 possible levels, entry and advanced Approval Date: May not be copied or alienated without written permission 3 For internal ABC Company Only

Career Development Roadmap TM ABC Version: 1.0 Overall ABC Structure (Cont) 22 Head of Service Delivery (4SD) (2) Head of Customer Support (5CS) (2) System / Network Engineer II (1) Database Specialist II (1) Business Relationship Manager II (1) System / Network Engineer I (1) Database Specialist I (1) Business Relationship Manager I (1) Database Administrator II (1) Service Integrator (1) Service Controller (1) Network / System Monitoring & Support II (1) Database Administrator I (1) Service Desk Operator II (1) Business Support Specialist II (1) On-site Support Technician II (1) Network / System Monitoring & Support I (1) Service Desk Operator I (1) Business Support Specialist I (1) On-site Support Technician I (1) New role (not budgetted) New role - reallocation of current resource. From Business Approval Date: May not be copied or alienated without written permission 4 For internal ABC Company Only

Career Development Roadmap TM ABC Version: 1.0 5. Within the "RUN" (or Service Delivery) structure are: - Network and System Engineer -2 possible levels, entry and advanced - Network / System Monitoring and Support Technician - 2 possible levels, entry and advanced. - Database Specialist - 2 possble levels, entry and advanced - Database Administration - 2 possible levels, entry and advanced - Service Integrator - 1 possible level - Service Controller - 1 possible level 6. Within the "SUPPORT" structure are: - Service Desk - 2 possible levels, entry and advanced - Business Support Specialists - 2 possible levels, entry and advanced - On-site Support - 2 possible levels, entry and advanced - Business Relationship Managers (or Client Service Managers) - 2 possible levels, entry and advanced ss Relationship Total Job Descriptions CIO = 2 OCIO = 5 Business Process = 4 Application Development = 10 Service Delivery = 12 Customer Support = 10 Approval Date: May not be copied or alienated without written permission 5 For internal ABC Company Only

Office of the CIO Office of the CIO Overall Structure E01 FL IT10 EU IT09 EM IT08 EL Chief Information Officer IT07 DU Chief Architect IT06 DM Goverance Officer: IT, Quality, Data Governance Officer: Project IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 6

Office of the CIO Function of the area: The Office of the CIO serves to provide the services required by the CIO for driving the IT strategy of the organisation and for governance and ensuring that IT drives value to the business. These roles impact and oversee all areas within ABC, therefore they need to be outside of any of the other areas and are assigned to the CIO. Functions within the Division: Architecture - designing the Enterprise Architecture and ensuring that IT systems are compliant with the Architectural standards Governance - ensures that standards, policies and procedures are in place and that the IT organisation is compliant with these to ensure that IT sustains and extends the enterprise's strategies and objectives. Areas within the Division: Chief Information Officer Responsible for aligning IT strategy with the business stratety and cascading IT strategy and goals down the organisation. Responsible for cerating constructive relationships and effective communications between the business and IT, and with external partners Resonsible for ensuring that an IT control framework is in place and implemented and that all areas of the IT organisation are compliant Responsible for measuring the performance of IT and reporting to the business Chief Architect Responsible for providing architecture standards, policies, procedures and guidelines, and directing IT architecture design and ensuring compliance with the Architecture design. Responsible for setting up and running: - Architecture Review Board (specifically includes members from "Business") - Architecture Steering Committee Governance Officer: IT, Quality, Data Responsible for ensuring that standard, policies and procedures are in place throughout the IT organisation Responsible for standards policies and procedures for IT Governance, Quality Governance and Data Governance Responsible for measuring ABC performance to ensure that ABC is achieving its goals and objectives. Governance Officer: Project Responsible for ensuring that standard, policies and procedures are in place throughout the IT organisation Responsible for standards policies and procedures for Project Governance Responsible for measuring ABC performance to ensure that ABC is achieving its goals and objectives. Problem: There is no Project Administrator defined in this structure. The Project Administrator is, generally, a senior secretary or administrator responsible for all project administration for the whole ABC Project Administrators Responsible for ensuring that project standards, policies and procedures are followed for all ABC projects Responsible for ensuring that the Project Life Cycle Management methodology and tools are understood and used. Custodian of ABC project information Method of Operation: Drive standards, policies and procedures through the ABC organisation and into Business Audit standards, policies and procedures and ensure compliance Approval Date: May not be copied or alienated without written permission 7

Office of the CIO Chief Information Officer 2 E01 FL IT10 EU IT09 IT08 EM EL Chief Information Officer II 1OC-010 Chief Information Officer I 1OC-011 - Drive IT strategy development and execution - Ensure measurable value is delivered on time and on budget - Implement IT standards and policies - Clarify and demonstrate the value of IT - Ensure the availability of suitable IT resouces, skills and infrastructure to meet the strategic objectives - Assess risks, mitigate efficiently and make risks transparent to the stakeholders - Ensure the day-to-day management and verification of IT processes and controls IT07 DU IT06 DM IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 8

Office of the CIO Notes on Chief Information Officer: 1. Entry to this position can come from: - any of the "Heads of" provided that the incumbent has sufficient breadth of knowledge andexperience and a strategic viewpoint 2. Thereafter the career would progress through the ranks as appropriate. The total "life expectancy" of this job grouping is expected to be 6-9 years. 3. Growth of the IT department and the extent of application penetration together with the level of complexity of the business environment and the breadth of IT strategy across the organisation defines the levels of this role. 4. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to "Head of / Director" of a different business unit - can move to "Deputy Commissioner General" Approval Date: May not be copied or alienated without written permission 9

Office of the CIO Chief Architect 2 E01 FL IT10 EU IT09 EM IT08 IT07 EL DU Chief Architect II 1OC-020 Chief Architect I 1OC-021 - Establish an IT Architecture Review Board to guide architecture development and direct IT architecture design, - Establish an Architecture Steering Committee to approve and monitor projects and ensure compliance with Architecture guidelines - Establish the architecture plan balanced against cost, risk and requirements - Define and monitor the architecture standards based on information architecture requirements IT06 DM IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 10

Office of the CIO Notes on Chief Architect: 1. Entry to this position can come from anywhere in the IT structure provided that the incumbent has sufficient breadth of knowledge andexperience across both business and IT environments, infrastructures, and processes and that the incumbent has research and development capabilities and is able to leverage this for the benefit of the organisation as a whole 2. Thereafter the career would progress through the ranks with "promotion" to the next level every 2-3 years. The total "life expectancy" of this job grouping is expected to be 6-9 years. 3. Growth of Chief Architecture and the extent of application as well as the level of complexity of the business environment and level and breadth of IT strategy across the organisation defines the levels of this role. 6. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to "Head of " of a different business unit - can move to "Chief Information Officer" - can move into a business area Approval Date: May not be copied or alienated without written permission 11

Governance Officer: IT, Quality and Data Career Development Roadmap Office of the CIO 2 E01 FL IT10 EU IT09 EM IT08 EL IT07 IT06 DU DM Governance Officer II: IT, Quality, Data 1OC-030 Governance Officer I: IT, Quality, Data 1OC-031 - Establish an IT Governance Review Board to guide policy development and direct IT policy design, - Establish a Governance Council to approve and monitor projects and operations and ensure compliance with Governance guidelines - Establish and implement standards, policies and procedures for IT Governance, Quality Governance and Data Governance - Establish the Governance plan balanced against cost, risk and requirements - Define and monitor the Governance standards based on business and IT requirements IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 12

Office of the CIO Notes on Governance Officer IT, Quality, Data: 1. This role is responsible for IT Governance, Quality Governance and Data Governance. 2. Entry to this position can come from anywhere in the IT structure provided that the incumbent has sufficient breadth of knowledge andexperience across both business and IT environments, data requirements and management, and processes and that the incumbent has research and development capabilities and is able to leverage this for the benefit of the organisation as a whole 3. Thereafter the career would progress through the ranks with "promotion" to the next level every 2-3 years. The total "life expectancy" of this job grouping is expected to be 5-7 years. 4. Growth of Governance and the extent of Governance standards, policies and procedures defines the levels of this role. 5. The level of complexity of value driven IT and level and breadth of IT strategy across the organisation defines the levels within this section. 6. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to a Business Governance role - can move to "Head of " of a different business unit Approval Date: May not be copied or alienated without written permission 13

Office of the CIO Governance Officer: Projects 2 E01 FL IT10 EU IT09 EM IT08 EL IT07 IT06 DU DM Governance Officer II: Project 1OC-040 Governance Officer I: Project 1OC-041 - Establish an IT Governance Review Board to guide policy development and direct IT policy design, - Establish a Governance Council to approve and monitor Governance projects and ensure compliance with Governance guidelines - Establish and implement standards, policies and procedures for IT Governance, Quality Governance, Project Governance and Data Governance - Establish the Governance plan balanced against cost, risk and requirements - Define and monitor the Governance standards based on business and IT requirements IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 14

Office of the CIO Notes on Governance Officer Projects: 1. This role is responsible for Project Governance throughout ABC. 2. Entry to this position can come from anywhere in the IT structure provided that the incumbent has sufficient breadth of knowledge andexperience of projects, project management and governance issues and processes and that the incumbent has research and development capabilities and is able to leverage this for the benefit of the organisation as a whole 3. Thereafter the career would progress through the ranks with "promotion" to the next level every 2-3 years. The total "life expectancy" of this job grouping is expected to be 5-7 years. 4. Growth of Projects and the extent of Governance standards, policies and procedures defines the levels of this role. 5. The level of complexity of projects and level and breadth of project impact across the organisation defines the levels within this section. 6. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to a Business Project Governance role - can move to "Head of " of a different business unit - can move to "Program Manager" in the business Approval Date: May not be copied or alienated without written permission 15

Office of the CIO Project Administrators 3 E01 FL IT10 EU IT09 EM IT08 EL IT07 DU IT06 DM IT05 DL IT04 CU IT03 IT02 CM CL Project Administrator II 1OC-051 Project Administrator I 1OC-052 - Trains Project Managers in the use of the system tools used - Sets up project administration procedures for projects - Captures project data - Project reporting - Maintains project files - Administers project procurement - Sets up and attends project meetings - Writes and distributes minutes - Distributes project related information IT01 BU ITL BM Approval Date: May not be copied or alienated without written permission 16

Office of the CIO Notes and Comments on Project Administration: 1. Entry to this job category is likely to be from: - Administration - Secretarial 2. Required for this position is a good administration skills and knowledge of project management methodologies, processes, procedures and control mechanisms. Also required is attention to detail and fastidious and meticulous record keeping and file management. 3. Growth in this job category will require broadening administrative responsibility in terms of project value and resources. 4. Growth through this job category is likely to be around 6-8 years. 5. Growth from this category will most likely be - Project Management - Procurement - Project Governance 11 Approval Date: May not be copied or alienated without written permission 17

Business Process Management Business Process Management Overall Structure E01 FL IT10 EU IT09 EM IT08 EL IT07 DU Head of Business Processes IT06 DM Functional Analyst: Tax Functional Analyst: Customs Functional Analyst: Corporate Services Functional Analyst: Business Intelligence IT05 DL Business Analyst II Business Analyst II Business Analyst II Business Analyst II IT04 CU B usiness Analyst I B usiness Analyst I B usiness Analyst I B usiness Analyst I IT03 CM IT02 CL IT01 BU ITL BM May not be copied or alienated without written permission 18

Business Process Management Function of the Division: Business Process Management deals with business and IT alignment, developing a long-term strategy for the information systems, in line with the long-term strategies of the (business) organisation. It is approached from two perspectives: that of the business processes and from the application portfolio, looking at all the applications in relation to the business processes. Functions within the Division: Continual Business Process Improvement Design - Create Functional Requirements Evaluate - Prepare Feasibility Studies Areas within the Division: Management Responsible for design, implementation and monitoring of all policies and procedures for the effective operation of the division and communication with other divisions Responsible for the effective planning and control of project management processes in the division. Acts as the Business Architect on the Architecture Committee Business Process Engineer Responsible for the identification, planning and delivery of business process improvement projects and programmes Business Process Analyst Responsible for analysing business processes and optimising processes where necessary Functional Analysis: Responsible for Business Applications in the following areas: - Core Business - E-Commerce - Corporate Services including - Finance - HR - Legal - Business Intelligence Business Analysts Responsible for high-level functional specifications, feasibility studies, and detailed functional specifications and test cases for User Acceptance Testing. Method of Operation: Operates on a Project Basis Functional Analyst acts as Program Manager for the area Business Analyst acts as Project Manager May not be copied or alienated without written permission 19

Manager: Business Process Management Career Development Roadmap Business Process Management 2 E01 FL IT10 EU IT09 IT08 IT07 IT06 EM EL DU DM Head of Business Process Management II BPM-010 Head of Business Process Management I BPM-011 - Standards, policies and procedures for Business Process Improvement - Build solid relationships with line of business staff. - Identify areas of business for key process improvement in support of the strategic business plan - Ensure that business process improvement projects are in support of the strategic business plan and have the primary objective of reducing cost and increasing efficiency for the business. - Full responsibility for all aspects of quality assurance - Identify and address all legal and contractual aspects of processes to be optimised - Full responsibility to ensure that designs are optimised for use on the organisation s infrastructure - Responsible for the Business Architecture of the organisation and the creation of Business Process Artefacts to be used in the design of business processes IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM May not be copied or alienated without written permission 20

Business Process Management Notes and Comments on Manager Business Process Management: 1. Entry to this job category is likely to be from: - Business Process Engineer, or - Functional Analyst 2. Required for this position is high-level skills and competence in the business processes and the role of IT in business process improvement. Also required is a good knowledge and understanding of the business environment and associated business processes. 3. Is the Business Process Architect for ABC 4. Growth in this job category will require in-depth knowledge of business processes and the ability to have a significant impact on business process improvement across the organisation. 5. Growth through this job category is likely to be around 6-8 years. 6. Growth from this position will most likely be: - CIO - Manager of another ABC area - Governance May not be copied or alienated without written permission 21

Business Process Management Functional Analyst 2 E01 FL IT10 EU IT09 EM IT08 EL IT07 IT06 IT05 DU DM DL Functional Analyst II BPM-040 Functional Analyst I BPM-041 - Manage program of projects and large projects in the area - Drive the improvement of business processes from a customer view - Identify, lead and manage significant process improvements across the company and proactively analyze cross-functional business processes - Identify and implement process improvements and associated metrics. - Responsible for the knowledge transfer needed to help the organization adopt and become proficient in process improvement techniques and methodologies - Produce Feasibility Studies and Business Cases - Produce Functional Specifications - Lead the delivery of business process improvement projects and programmes - Manage large Applications Development projects - Produce information for design of Test Cases - Obtain User Acceptance signoff - Allocation of staff to projects - QA work of staff - Coach junior staff - Performance management of staff IT04 CU IT03 CM IT02 CL IT01 BU ITL BM May not be copied or alienated without written permission 22

Business Process Management Notes and Comments on Functional Analyst: 1. This is a progression from: - Business Analyst II - Business Process Analyst II 2. The "level" is usually connected to the complexity and criticality of the business area in which they are involved, and the level of integration with other business areas. 3. Growth within this category is dependent on: - In-depth understanding of processes across the business area - Ability to define and deliver applications for significant and complex areas of business 4. Growth through this category is expected to be 5-7 years 5. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to Manager: Business Process Management - can move to Business Process Engineer - can move to Enterprise Architect (if sufficiently broad knowledge and experience) May not be copied or alienated without written permission 23

Business Process Management Business Analyst 2 EM01 FL GIT10 EU GIT09 EM GIT08 EL GIT07 DU GIT06 GIT05 DM DL Business Analyst II BPM-050 - Manage projects in the area - Work in business areas with opportunity for significant impact of business improvement - Drive requirements gathering and process analysis - Evaluate and make recommendations to optimise business process designs. - Produce Feasibility Studies and Business Cases - Produce Functional Specifications - Produce information for design of Test Cases - Obtain User Acceptance signoff - Manage Applications Development projects GIT04 GIT03 CU CM Business Analyst I BPM-051 - Works in limited number of smaller business areas - Manage projects in the area - Drive requirements gathering and process analysis - Evaluate and make recommendations optimise business process designs. - Produce Feasibility Studies and Business Cases - Produce Functional Specifications - Produce information for design of Test Cases - Obtain User Acceptance signoff - Manage Applications Development projects GIT02 CL GIT01 BU GITL BM May not be copied or alienated without written permission 24

Business Process Management Notes and Comments on Business Analyst: 1. Entry to this category is likely to be from: - business environment with 4-5 years experience in analysing and managing workflows - Programmer with sufficient experience in business processes in a specific business area 2. Thereafter the career would progress through the ranks with "promotion" to the next level every 2-3 years. The total "life expectancy" of this job grouping is expected to be 4-6 years. 3. Learning and Development as well as challenging projects is expected to enable the progress of staff in this job grouping. 4. The level of complexity of the functional design effort and ability to integrate applications determines level of jobs in this category - Business Analyst I - smaller business areas or business areas with fewer interrelationships - Business Analyst II - large business areas with significant interrelationships 5. At the end of the "life cycle" of this job grouping, incumbents can expect to grow further as follows: - can move to Functional Analyst - can move into a business area 6 May not be copied or alienated without written permission 25

Application Development and Support Applications Development and Support Overall Structure E01 FL IT10 EU IT09 EM IT08 EL IT07 DU Head of Application Development and Support IT06 DM IT05 DL Team Lead: Application Development Team Lead: Application Support Team Lead: Application Quality Assurance IT04 CU Analyst Programmers Application Specialist Quality Analyst Programmers Programmers Quality Tester IT03 CM Configurers Configurers IT02 CL Web Designers Web Designers IT01 BU ITL BM May not be copied or alienated without written permission 26

Application Development and Support Function of the Division: Applications Management deals with business and IT alignment, developing a long-term strategy for the information systems, in line with the long-term strategies of the (business) organisation. It is approached from two perspectives: that of the individual applications and from the application portfolio, looking at all the applications in relation to each other. Functions within the Division: Design - translate functional Requirements - Design the application, or customisation of packaged software Developing new applications Maintaining existing applications Manage the quality of applications Areas within the Division: Management Responsible for design, implementation and monitoring of all policies and procedures for the effective operation of the division and communication with other divisions Responsible for the effective planning and control of project management processes in the division. Fulfills the role of Application Architect on the Architecture Committee TeamLeads These are "Virtual" roles, to be fulfilled by a senior Analyst Programmer / Application Specialist as necessary. Applications Development: Responsible for translating functional specifications into logical and physical designs and programs Application Support Responsible for maintaining of and minor modifications to applications that are in the Production (Service Delivery) environment Application Quality Assurance Responsible for overseeing and ensuring the quality of the delivered applications Method of Operation: Application Development : - Operates on a Project Basis utilising resources from other areas when and were necessary (internal or external contractors) - Projects are "virtual" teams set up for each specific project - Senior Analyst Programmer may act as Team Leader - Resources sourced from either Application Support or Contracted in for the project Application Support: - Form main nucleus of the Applications Team - Top performing and potential candidates used on Development projects as necessary - Traditional operational model, may require 24 x 7 attendance or on-call Application Quality Assurance: - Operates on a Project Basis with 24 x 7 requirements aligned with Application Support - In line with Application Design and Application Support requirements - Function may be outsourced May not be copied or alienated without written permission 27

Manager: Application Development Career Development Roadmap Application Development and Support 2 E01 FL IT10 EU IT09 EM IT08 IT07 EL DU Head of Application Development and Support II ADS-010 Head of Application Development and Support I ADS-011 - Standards, policies and procedures for Applications Design, Development and Maintenance - Build solid relationships with line of business staff. - Full technical responsibility for all aspects of all systems specification, design and development - Full technical responsibility for all aspects of quality assurance - Identify and address all legal and contractual aspects of applications to be developed - Full technical responsibility to ensure that designs are optimised for use on the organisation s infrastructure - Application security and availability in line with data classification and the organisation s information security architecture and risk profile - Responsible for the Application Architecture of the organisation and the creation of Application Artefacts to be used in the creation and support of business applications IT06 DM IT05 DL IT04 CU IT03 CM IT02 CL IT01 BU ITL BM May not be copied or alienated without written permission 28