MISSION STATEMENT The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau. BUDGET $1,799,500 CORE SERVICES Training 8% Non-Core 8% Helpdesk Services 13% Standards & Procedures 2% Systems Implementation 21% Manage Enterprise Network 16% Production System Support 32% FUNDING SOURCES Interdepartmental Charges 22% Fees < 1% General Support 81% See the Glossary for definitions of terms. 101
COMPARATIVES Amended Approved Adopted Budget Actual Budget Budget EXPENDITURES: Personnel Services Commodities and Services $ 1,028,000 478,200 1,189,500 474,600 1,148,100 468,200 1,291,700 476,600 1,239,200 480,300 Capital Outlay 29,800 80,000 60,000 80,000 80,000 Total Expenditures 1,536,000 1,744,100 1,676,300 1,848,300 1,799,500 FUNDING SOURCES: Interdepartmental Charges 280,200 317,800 317,800 336,500 336,500 Fees State Shared Revenue 3,500 35,800 2,400 36,100 3,600 36,100 2,400-3,600 - Support from General Fund 1,216,500 1,387,800 1,318,800 1,509,400 1,459,400 Total Funding Sources $ 1,536,000 1,744,100 1,676,300 1,848,300 1,799,500 STAFFING 12.26 12.66 12.66 12.66 12.66 FUND BALANCE N/A N/A N/A N/A N/A The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule. BUDGET HIGHLIGHTS The Management Information System s Adopted Budget represents a decrease of $48,800 (2.6%) from the Approved Budget. The significant budgetary change is: Personnel Services increased $52,500 (4.1%) due to decreases in the PERS rate and health care CORE SERVICES Systems Implementation Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technology-assisted operations % of customers who rate systems development as satisfactory or better 85% 85% 85% 85% 85% % of customers who rate technology consulting as satisfactory or better 85% 85% 85% 85% 85% % of projects completed on established schedule 75% 75% 75% 75% 75% % of projects completed within established budget 75% 75% 75% 75% 75% 102
CORE SERVICES, CONTINUED Production System Support Includes: Systems support and batch processing Average duration of system unavailability 0.5 hr 0.5 hr 2.0 hr 0.5 hr 0.5 hr Frequency of system unavailability per year 20 15 10 10 10 Manage Enterprise Network Includes: Wide area and local area network management Average duration of network unavailability 1.0 hr- 1.0 hr 3.0 hr 1.0 hr 1.0 hr Frequency of network unavailability per year 4 4 6 4 4 % facilities with adequate network capacity 90% 90% 100% 100% 100% Helpdesk Services Includes: Field helpdesk calls and messages % of customers who rate helpdesk services as satisfactory or better 85% 85% 90% 90% 90% % of technical support requests completed on time 85% 85% 85% 85% 85% Training Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications % customers receiving requested training per quarter 20% 50% 80% 80% 80% % of customers who rate classroom training as satisfactory or better 75% 80% 80% 80% 80% 103
FUNCTIONAL ORGANIZATION CHART CITY AND BOROUGH MANAGER'S OFFICE M.I.S. DIRECTOR Robert Steedle Secretary I Programmer/Analyst II Systems Operation Manager GIS Information Systems Programmer/Analyst I Network System Administrator Network Information Technology Management Information Technology Training Systems Analysis and Systems Development Vendor Analysis/Software Package Procurement and Assistance Information Technology Resource Contracts Assistance GIS Data Administration GIS User Support GIS Systems Development 104
STAFFING ORGANIZATION CHART Management Information Systems Director Systems Operations Manager Programmer Analyst II 3.0 PFT Secretary I GIS Manager Programmer Analyst I GIS Technician.66 PPT Information Systems Network System Administrator Network See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS 105
STAFFING DETAIL CLASS TITLE: Management Information System Director 1.00 88,900 Amended Approved Adopted Salary & Salary & Salary & No. Benefits No. Benefits No. Benefits Pos. Budget Pos. Budget Pos. Budget $ 1.00 $ 91,500 1.00 $ 95,600 Systems Operations Manager 1.00 73,100 1.00 77,700 1.00 74,000 Data Processing Programmer/Analyst II 4.00 279,900 4.00 291,000 4.00 291,000 Data Processing Programmer/Analyst I 1.00 62,800 1.00 64,600 1.00 64,600 Network Systems Administrator 1.00 67,400 1.00 70,500 1.00 70,500 Network 1.00 53,200 1.00 55,700 1.00 56,600 Information Systems 2.00 101,400 2.00 105,000 2.00 99,900 Administrative Assistant I 1.00 37,200 1.00 38,800 1.00 40,100 GIS Technician 0.66 28,300 0.66 30,100 0.66 25,600 Overtime - 10,200-10,600-10,500 Benefits - 398,700-468,800-423,300 Vacancy Factor - (11,600) - (12,600) - (12,500) Total Budget 12.66 $ 1,189,500 12.66 $ 1,291,700 12.66 $ 1,239,200 106