www.manna-design.com Working With Manna Amazing Web Design Website Design Ecommerce WordPress Web Updates Content Management 2015 Bold Graphic Design Logos Sales Material Print Ads Trade Displays Brochures Multi-Channel Marketing Complete Campaigns Search Engine Optimization Social Direct Mail Box 190, Glassboro, NJ 08028 NYC 917.993.7650 Philly 215.515.7650 S. Jersey 856.881.7650 N. Jersey 862.336.7650 Info@CallManna.com
Working With Manna Being a virtual organization, clear, efficient communication between team members has become critical element in our continued success. Those communication skills translate directly into a client benefit. To achieve this, Manna uses a mix of old-fashioned in-person meetings and the latest remote meeting technology. Online, Interactive Design Proofing No More Whisper Down the Lane Your comments and feedback go directly to our design team, in your own words, complete with markups. To achieve this, Manna uses very powerful Online Proofing software to share design concepts and gather input and final approvals from clients. We use this for in-person meetings, as well as phone or virtual meetings - whatever the client's comfort level. The system supports multiple levels of reviewers and approvers, as well as invitations just to look at the work, without commenting ability. All of the comments and mark ups are shared via email and are viewable on the left sidebar. Comments can be hidden and are shown by small read icons on the image. Perhaps the nicest feature is the ability to compare side by side two versions of the same object. This enables us to take your feedback, make changes and then show you the differences side by side. Currently, we do not know of any other design firm in the area using this type of tool. We feel it helps projects move along much smoother with clean, clear client feedback and input. Web Redevelopment Proposal Concord Truss Page 2 of 9 2015 v2
Working With Manna Introducing the Hub Our Custom Project Management Platform. Clear, timely communication means speedier projects with less frustration and effort to achieve the desired results. The Project Hub is a custom developed, interactive communication center for sharing ideas, directions and updates about web, print and marketing projects. It is a culmination of years of project experience and dedicated professional project management training. Our system allows us to complete projects on time with clear, logical planning and scheduling. (see attached sample schedule) Unlike most in our industry, we realize we re not just designing pretty pictures We re supporting your organization and we ll make sure our projects are on schedule! Web Redevelopment Proposal Concord Truss Page 3 of 9 2015 v2
Additional Screen Shots From The Hub The Task tab shows all the task for the project broken down by stage. You can see who is tasked, when it is due, notes and comments The Messages tab is where everyone on the project communicates. No more lost emails or leaving someone out of a conversation. The Notebook tab is where you can upload instructions, content and other text based information for the project. The Files tab is the place to upload your photos, documents, and all other files for the team to access. You can comment on each file. Web Redevelopment Proposal Concord Truss Page 4 of 9 2015 v2
After the Project is Done - Total Client Care TM Ongoing Support & Quality of Service The project is finished and the site live - this is when most web guys disappear. Not Manna. This is when our true value starts to shine. We realize that having a reliable web partner can be an enormous asset. Because of this, Manna has developed a comprehensive, support system called Total Client Care to ensure our clients will have whatever support they need, when they need it. Some of the features of this system include: Dedicated Support Ticket System This system utilizes a cutting edge support system, to organize, track and manage support requests. If you need assistance with Website Changes, Email Issues, Passwords, Use of Our Software, etc., email Support@CallManna.com and those requests will be automatically logged into the system and a ticket created. After a set period of time, if the ticket has not been addressed by a team member, our management team is alerted. 24/7 Emergency Phone Support As a client of Manna Design Works, you will be given the private cell phone number of the company s owner. This allows for 24/7 emergency contact. Most nights we also have a web coder on call or actively working. Same Day Service Guarantee When you need support fast; Manna is the only agency in the Tri-State Area and Delaware Valley to offer Guaranteed Same Day Service we call it Express Service. Our normal turn-around is 24 business hours (the industry average is one week or more!), however if you need it faster, we can do that! Web Redevelopment Proposal Concord Truss Page 5 of 9 2015 v2
Business Driven Creativity TM A Marketing Company That Talks Business? To Business People and Entrepreneurs, the concept is simple, but to most web designers, graphic artists and marketing consultants, you might as well be speaking gibberish. At Manna Design, Business Driven Creativity is something we live by. The concept is simple, but its impact on your bank account can be enormous. With everything we do, we ask: "Does This Make Good Business Sense?" What Doesn't Matter: How Creative A Postcard Is How Many Design Awards Your Website Wins Doing What Everyone Else Is Doing.. A Presence On The Latest Social Media Craze The Latest Technology For Technology's Sake. What Does Matter: Dollar For Dollar Campaign Performance Website Visitor To Sale Conversion Rate Doing What Makes Sense The True Potential Of All Marketing Opportunities Maximizing Effectiveness With Smart Technology We Are Business People in the Design Industry Not Designers trying to be Business People! Focusing on the ROI of everything we do is what drives our consulting whether it s a hundred dollar investment or several thousand. What this means to you is that you can be assured that we have one goal in mind. That goal is to increase your business, maximize your advertising investment and cut the waste. And by the way, we do win our fair share of awards in the process! By the very nature of what we do, we re expected to provide Creativity. However, we realize our relationships and our clients will not be successful unless we go a step further and provide Business Driven Creativity TM Web Redevelopment Proposal Concord Truss Page 6 of 9 2015 v2
An Award Winning Design Firm If you d like to see more, we d be happy to send you our 2015 Design Collection. Web Redevelopment Proposal Concord Truss Page 7 of 9 2015 v2
Firm Highlights We re Not Out To Win Awards, But it s Sweet When it Happens! Achieved A Coveted A+ Rating With Better Business Bureau 2013 Top 25 Creative Agencies Philadelphia Business Journal While best known as a web design agency, we have been recognized among the top 25 Creative Agencies. 2008, 2009, 2011 & 2012 Top 25 Web Design Agencies (2012 was the last year of the Award) Manna ranked in the top 25 of web agencies by The Philadelphia Business Journal for 4 out of the last 4 years. 2012 Best In Biz - Web Development Firms South Jersey Biz Magazine Two Time Gold Medal Winner in the MarCom International Design Awards ~Out of 5,000 Entries 2013 & 2012 Top 25 Veteran Owned Businesses Philadelphia Business Journal Veteran Owned Small Business VOSB Certified The owner of Manna Design is very proud of having had the honor to serve for 10 years in the US Army. Two Time Constant Contact All Star Award for Email Marketing Excellence Top 10% 2015 Best of Gloucester County ~ Web Design Category Web Redevelopment Proposal Concord Truss Page 8 of 9 2015 v2
Manna Goes Green! Green Hosting? Our server partners plant trees to balance our carbon output! We spent a lot of time researching other options for offsetting our impact, including Renewable Energy Certificates, and feel like we've made the right choice. Lots of other companies are offsetting some of their energy use with RECs. At this point, however, the effectiveness of those certificates is unclear, and the purchaser's actual energy use is still almost entirely generated by greenhouse gas producing fossil fuels. We ve got our head in the clouds As of 2010 Manna has turned off its energy hogging servers and moved all our company files to the Cloud. Why? Besides being more reliable with redundant backups, 24/7 onsite network engineers, and being accessible from anywhere in the world (we re big on working pool-side), recent studies have shown Cloud Computing to reduce the IT carbon footprints by up to 90%. With the world s IT consuming over 2% of the world s energy, reducing that by such a significant amount is a good step forward. Forced to Walk to Work Jersey/Philadelphia. How does that help with our green effort? It s true. All of Manna s employees walk to work every single day, but it s not as bad as it sounds. For over four years Manna s offices have been virtual, located all over the country and headquartered in South The EPA estimates the average passenger vehicle gets 20 MPG. Each gallon emits 20 pounds of carbon dioxide. Manna employees were traveling about 170 miles per day. So 170 Miles/Day = 42.5 Gallons Gas/Week = 850 Pounds of CO2/Week = 42,500 Lbs CO2/ Year. It takes almost 4 acres of Douglas fir trees working an entire year to absorb that much CO2. Working Waste-Free We are proud to say that we are virtually waste free as a company! Thanks to our remote workforce, we produce none of the waste that comes from a typical office environment. The only waste we haven't eliminated is a small amount of paper which is recycled, and this is due for banking, and a few other organizations we work with, not being completely paperless yet. Once they go paperless we will not generate any physical waste! There s power in numbers We re small, but we re trying to do our part! We encourage our friends and clients to make similar efforts and together we ll make quite a difference. Web Redevelopment Proposal Concord Truss Page 9 of 9 2015 v2