Managed Services New Vibrations New Vibrations is a global staffing and services company dedicated to the Telecommunications, IT and Rail sectors. Founded in Portugal in early 2005, New Vibrations quickly began to play a major role in the supply of mobile engineering services for major mobile network vendors and operators. Quickly earning a reputation as a specialist in its field for delivering high quality technical and business consultants, as well as managed services, to the leading names in the industry. Contents Key Articles New Vibrations 01 Managed Services 02 Managed Operations 03 Network Design & Optimization 04 Network Deployment 06 Network Operations 10 Operational Assistance 11 Company History 12 New Vibrations has since grown rapidly to become a multinational company expanding its services to include the related IT and Rail sectors. Specialising in delivering Telecommunications, IT and Rail outsourcing and consulting services, with offices already established in Portugal and the UK and subsidiaries in Malaysia, South Africa, Kenya and Nigeria (alongside plans for opening offices in the UAE and USA in due course) the company is rapidly expanding its services throughout Europe, South America, Africa, Asia and the Middle East. Working on behalf of our blue chip clients around the world, we deliver the expertise working at the cutting edge of technology and innovation that can be utilised on demand, anytime, anywhere. Our capability to cover all existing, legacy and future technologies, coupled with our market knowledge and core values ensure that New Vibrations is the partner of choice. 1
Managed Services New Vibrations Managed Services assists operators and equipment vendors to increase profitability and enable them to gain competitive advantages by allowing New Vibrations to assist in taking care of their non-core business and facilitating new services with their customers. Through different business models and service solutions, New Vibrations can meet customer s different needs Operators are, for the moment, facing the key challenge of keeping spending under control while launching a wider range of services. The increasingly competitive operator environment forces operators to focus on their core business, such as increasing market share and raising brand awareness. By taking care of non-core business and facilitating new end-user services, Managed Services assists operators in improving profitability and gaining competitive advantages. Some operators want to expand their businesses while others need to increase their efficiency. Either way, increased profitability is the goal, and Managed Services is a key way to achieve this. It helps operators to free up time and resources, enabling them to focus on their core business. Managed Services also assists operators to enter new markets. New Vibrations established its footprint in Managed Services in 2006, has over the past 3 years, proven robust capabilities in assisting customers and vendors in operating networks. In all current Managed Services contracts with operators and vendors New Vibrations is managing with local resources and consultants, selected partners using world-class methods, tools and processes. The New Vibrations Managed Service portfolio is divided into two main service domains namely: Managed Operations Operational Assistance 2
Managed Operations The main feature of the Managed Operation service is that New Vibrations will take off all development and operation & maintenance activities, on behalf of the customer. The customer will focus on its core business, such as business strategies and customer management, while New Vibrations provides the planning, design and deployment as well as management of the day-to-day operations, according to set performance indicators. The Managed Operation service implies a predictable cost factor for customer operations from the beginning of the project with no financial surprises related to operations, simplifying greatly the business planning. The scope of Managed Operations for operators is sub divided into following service segments Network Design and Optimization Network Deployment Network Operations. 3
Network Design & Optimization Network Design & Optimization The purpose of this section is to describe the process of Design and Optimization of the Radio, Transmission and Core Networks for new networks or expansion of existing networks. Network Design realizes the operators business plans in order to provide a high quality service to its end-users. Service Deliverables: New Vibrations proposes to deliver the following service deliverable by means of a continuous service delivery. Network Audit Radio Network Design& Optimization Transmission Network Design& Optimization Core Network Design& Optimization Radio Network Design Optimization Network Audit Transmission Network Design Core Network Optimization Design Optimization Network Audit: The Network Audit consists of a general evaluation of the network performance, mainly based on the analysis of pre-defined Key Performance Indicators (Radio and TX and Core KPI s) and GSM/GPRS/EDGE Coverage surveys. 4 The service aims at providing valuable information regarding the current situation, and pointing out performance areas where improvement can be achieved. The Network Audit process is the main input data for the Design and Optimization processes of the Radio, Transmission and Core Network.
Network Design & Optimization Radio Network Design and Optimization The objective of the radio network design is to define a network configuration that fulfills the operator s requirements. A network can grow in terms of coverage and capacity where new sites are planned to be integrated in the system. Radio network optimization process is a service for improving the radio network performance in order to meet the KPI agreed between parties. Transmission Network Design and Optimization The aim of this service is to describe the transmission network design and optimization processes and activities. The design phase of the service requires as input the number of radio sites from RF nominal plan, from this the most appropriated sites for the network are identified and planned. The Optimization process is a service for improving the transmission network performance and quality of a mobile telephony network according to established goals and objectives. Core Network Design and Optimization Core Network Design and Optimization process is a service for improving the Core network performance in order to meet agreed quality indicators. The design of a Core network design is performed by developing a high level core network plan using requirement specification and existing nodes to create proposal to support the predicted traffic growth. The optimization process provides a service for improving the core network performance. A process is established to monitor the core nodes regarding I/O, control system, capacity, routing and charging. The tuning of available core parameters that have impact on the performance of the core node for example: High memory consumption, number of alarms, failure to charge calls, excessive signaling. 5
Network Deployment Network Deployment New Vibrations provides the expertise required to deploy, expand, and upgrade networks. Fast deployment in large volumes involves a heavy ramp-up of resources that must be prepared for in advance and this can be very costly if not managed with the necessary experience. New Vibrations has developed a service delivery concept using a professional mix of local, in-house capabilities and subcontractors. We can manage these capabilities in a way that has proven to be successful and results in a very high degree of customer satisfaction. Our project management service will keep our customers very well informed on the progress. When our customers want to control the overall project and perhaps also take care of network design, New Vibrations can offer support in the form of deploying and integrating on a node-by-node level. The Network Deployment service is delivered according to the following service deliverables. Project Management Site Acquisition Civil Works Installation Integration Site Acquisition Civil Works Installation Integration Project Management 6
Network Deployment Project Management The Project Management service covers the entire process from Network Build up to the Network Assurance phase. New Vibrations has access to wide range of professional resources with years of experience in Project Management roles that can meet the customer s needs in the various phases of the project. The service is delivered in close cooperation with our customers, New Vibrations plans and organizes the project, manages quality, risks and progress of the different phases throughout the entire project life cycle. The service is divided into different sub phases of a project of which the pre-study phase will define the requirements and business needs according to customer requirements. The planning phase of a project is the most crucial as it forms the basis for a successful project. This phase will outline the detailed planning of activities, set the goals and objectives and establish the required organizational structure and define roles and responsibilities by means of working level agreements with the customer. The next phase is the establishment phase, teams are allocated to respective project and reporting systems are implemented. The project is then executed according to the plan with regards to time and cost. Progress reporting is a key role of this phase and constant follow up with risk analysis and prevention plan implemented. The last phase of a project is the conclusion phase whereby the project is concluded according to project goals and objectives. All project deliverables are handed to final customer, acceptance criteria are agreed between parties and final reports are produced. The Network Audit consists of a general evaluation of the network performance, mainly based on the analysis of pre-defined Key Performance Indicators (Radio and TX and Core KPI s) and GSM/GPRS/EDGE Coverage surveys. The service aims at providing valuable information regarding the current situation, and pointing out performance areas where improvement can be achieved. The Network Audit process is the main input data for the Design and Optimization processes of the Radio, Transmission and Core Network. 7
Network Deployment Site Acquisition The site acquisition service is based on the results of the Network Design phase and is about finding, investigating and obtaining legal access to sites and readying them for detailed site design and construction. The Site Acquisition service applies to all network elements for new and existing sites. The service is country-specific and dependent on various local factors, such as the real estate market, land and property owners, local building regulations and environmental regulations. Therefore, the service must rely on the competence and experience of local service providers and consultants who can provide the service for the specific circumstance. Civil Works Civil works is about designing and constructing telecom network sites, new or existing, and readying them for the installation of telecom equipment. New Vibrations' Civil Works service provides a generic solution for the detailed design and construction of the required environment and surrounding infrastructure, and for providing utilities for telecom equipment. The Civil Works service is always adapted to the local market and entails customized implementation of the generic service process. Successful implementation is achieved through local expertise, presence and resources and carefully evaluating and selecting service providers, suppliers and consultants. This service is not provided on it own but as a subset of the Network Design and Installation process. A project manager is provided as part of the service, to guarantee efficient performance and coordination of service providers, suppliers and experts. The project manager also maintains communication between your organization and New Vibrations. 8
Network Deployment Installation Service The Installation Service applies to the installation of various kinds of equipment, from simple nodes to complete system solutions. It is part of the network deployment service portfolio. In essence, New Vibrations installs all hardware and pre-configured software, makes the appropriate connections and verifies that everything is working properly and is ready for integration into the network. The Installation Service applies to all network elements from all equipment vendors for new, upgrade and change-out installations. The installation service consists of a preparation, installation and verification phase. New Vibrations verifies that all delivered equipment and documents match the ordered materials. Customer and New Vibrations jointly inspect the sites and review site documentation to ensure that the sites are ready for installation. The hardware is installed in accordance with proven procedures. Upon completion of each step in the process, the work is inspected and the results are documented. Installation includes the mounting of equipment and the connection of cables to the power supply. The installation is complete and the equipment is ready for integration into the network when the tests have been performed and the customer has accepted the site. Integration Service The Integration service integrates network elements and applications, networks, and solutions into the existing environment. After all equipment has been installed, New Vibrations verifies the site. Only minor tests are necessary, since the equipment has already been tested at the factory before delivery. The test instructions and the work order to be used are defined in the work procedures according to vendor specifications. During verification, New Vibration powers up the equipment and runs the tests that have been stipulated in the work procedures. The installation is complete and the equipment is ready for integration into the network when the tests have been performed and customer has accepted the site. The service also includes verification, to ensure that every connection, interworking relationships, mediation, link and traffic management flow is stable and working according to expectations. The integration test phase encompasses every activity needed to connect the network elements or application with each other and with existing networks and systems according to the scope of the project. This might include establishing links and synchronizing your network and sub-networks for example, core, access, and O&M networks; establishing interfaces to billing and accounting systems; and establishing links to other operator networks. 9
Network Operations Network Operations New Vibrations can take full responsibility or in partnership with operator / vendor all network and service operation activities. The service will manage the day-to-day operations, including field services on the customer's network, according to set performance goals. The operation organization will be a fully integrated part of the customer organization and will be working according to the processes and routines that were specified and implemented in the establishment phase. This means that New Vibrations on a daily basis will manage the network assurance and provisioning processes and ensure accurate network plans for core, radio and transmission in order to meet agreed performance criteria s. The following processes are included in Network Operations. Service Quality Management Quality performance management and optimization include day-to-day performance monitoring in order to detect and correct exceptions or faults that have adverse affect on the service performance. Typical activities are key performance indicator analysis, hardware performance analysis, configuration checks, trend analysis and traffic analysis. Parameter optimization and troubleshooting are used to resolve the found problems. Problem Management Service and network problem management includes remote real-time monitoring of service and network events/alarms, and reception and acknowledgement of complaints from your customer management. Problem management accomplishes also classification of problems/events and assigning of problem categories and initial analysis and fault location. Restoration Restoration implies undertaking measures in order to resolve a problem. The primary objective is to restore the network so that services to the users are meeting the required quality. 10
Operational Assistance Operational Assistance New Vibrations Operational Assistance service will provide customer s access to temporary personnel with the technical expertise to match specific competence shortfall, ensuring continuity within customer s network operations during a period of transition. This allows the customer to focus on training requirements or recruiting more permanent personnel with the necessary technical competence. New Vibrations has access to global expertise and competence in network operations and maintenance whereby the consultants have acquired through assisting network operators around the globe, working across a wide range of technologies and platforms. New Vibrations provide the appropriate skills and expert temporary staff tailored to meet the customer s exact technical needs. To complement any organization and assist in managing network operations successfully during a temporary period of need. The Service The New Vibration s Operational Assistance service is aimed specifically at network operators and equipment vendors who experience a temporary shortfall or deficiency in resources with specific operational skills within their operations organization. Operational Assistance is often used to secure the successful operation of new applications & systems when the customer is implementing new systems, undergoing expansion or re-configuration. The Operational Assistance service will provide support during an initial phase of operation where the customer s staff often lacks the competence or while newly recruited staff is on the learning curve. New Vibration s provides resources for support at various levels of the Network Operations organization, handling the day-to-day task level activities and Network Operations management level activities. Together with the customer, New Vibration will determine the nature and extent of assistance required that will provide the complete operational expertise to ensure continuous operations. New Vibration s Operational Assistance staff will work in accordance with the customer s processes, procedures and directives using the customer s management systems and tools. They will be under the management of the customer. The assistance is quantified in terms of number of persons and duration. 11
Operational Assistance Service Deliverables This service offer is designed to assist customers within their network operations. Various types of activities are associated with the role and responsibility of Operational Assistance staff. The main categories of staff on offer with the New Vibration Assistance service are: Radio Network Design and Optimization Engineers Transmission Network Design and Optimization Engineers Core Network Design and Optimization Engineers Project Managers Site Acquisition Engineers Civil Works Engineers Installation Technicians Network Integration Engineers Network Supervision Engineers Network Operations Front Office Technicians Network Operations Back Office Engineers Field Maintenance Technicians Operation Managers Network Support Engineers. 12
Company History New Vibrations was founded in 2005, by a former Telecommunications expert. The main shareholder decided to focus on mobile engineering services as a result of the vast networking, business and operations know-how of mobile telecommunications gained during several years working at Ericsson and Vodafone worldwide. During 2005 New Vibrations is recognized by Ericsson Portugal as an important supplier of outsourcing and consulting services in the mobile engineering field, due to the focus, know-how and quality of services provided to Ericsson Angola for the projects with mobile operator Unitel Angola. At the beginning of 2006, Alcatel Lucent in Central America also recognizes the value of services provided, and so New Vibrations becomes an official supplier for mobile engineering consulting services. In 2007 Ericsson South Africa, Ericsson Portugal, Ericsson Kenya, and Alcatel Central America count on such services. New Vibrations is present in several major networks in Africa, Europe and the Americas. Opening an Office in the UK, New Vibrations begins to operate in Asia, Middle East and the US. New Vibrations also delivers key personnel to one of the worlds biggest mobile operators for their networks across Africa and the Middle East. The company expansion Allows New Vibrations to diversify its business expanding into the related IT and Rail sectors bringing on board new customers in the Rail sector including Alcatel Lucent / Thales. In 2008 New Vibrations becomes an Approved Resource Provider with Ericsson Sweden, Ericsson South America and Ericsson South East Asia. New Vibrations is also selected as one of only two Approved Resource Providers for Ericsson in Bangladesh. New Vibrations is selected as a key supplier to PTC Portugal and MTN for their telecoms and IT projects worldwide. 2008 also see New Vibrations to continue its diversification into the Rail sector, with New Vibrations consultants working on Network Rail and London Underground projects in the UK. 2009 sees New Vibrations expand its business with Alcatel Lucent and develop business with Nokia Siemens reaching supplier agreements with market units around the world. In addition New Vibrations also continues to expand its client base within the IT sector including becoming a first tier supplier to Cisco in the African markets and a trial supplier across the European, Middle Eastern and Asian markets. Contact Details: New Vibrations UK Unit 6, Bencewell Business Centre Oakley Road Bromley BR2 8HG UK +44 208 315 8678 New Vibrations Portugal Rua Do Cobre, no.09 2750-322 Cascais Portugal +351 214 833 837 Email: support@new-vibrations.com Find us on the web: www.new-vibrations.com For Further information on New Vibrations Services please visit the New Vibrations website at www.new-vibrations.comor speak to one of our service delivery specialists. Downloads are available of our Telecommunications & IT Services portfolio and our Rail Services portfolio. 13