ITC Infotech's Accelerated SAP Application Management Services (AMS)

Business Outcome 1200 1100 1000 900 ITC Infotech's Accelerated SAP Application Management Services (AMS) 800 700 600 500 400 300 200 100 Lower Cost 100 200 300 400 500 600 700 800 900 1000 in Application Management Services

Accelerated SAP AMS ITC Infotech is a global provider of consulting services in SAP software. With successful implementations, upgrades and AMS support model in the domestic and international markets, ITC Infotech has successfully addressed multi-site, multi-lingual, and multi-national SAP requirements. Ensuring the value of your SAP investment is of utmost priority for us. Our proven application integration capability enables seamlessly integrated solutions that increase the value of your SAP investments. With our Accelerated SAP AMS offering, we can reduce your total cost of ownership (TCO) from the 3rd week of the engagement, in a minimal risk-free and co-managed shared service delivery model. Upto 50% reduction in SAP support costs in the 1st year itself Beyond L1, L2 & L3 Role based action oriented automated information dissemination services for the filed force of a large CPG company, thereby increasing the visibility of stock across the value chain, minimizing stock outs, maximizing sale and reduction of inventory carrying costs by 12% What is Accelerated SAP AMS? A model which enables typical reduction of AMS TCO from the 3rd week of the engagement A model that encapsulates minimal risk to the existing SAP support SLA Based, ITIL conceptualized & SAP Certified delivery based model Targets reduction in TCO, while typically achieving upto 50% SAP AMS cost reduction in the 1st year itself, with year-on-year saving potential Enabling rapid SoP based store launching operations thereby reducing the time to market by 40% Automation of Finance processes to reduce the cycle time for inter & intra company invoices and reducing manpower to half. Enabling operation efficiencies by introduction of data management services and analytical services and creating a responsive Value Chain 02

Through co-managed/collaborative SAP service with the customer Step wise transition of SAP L1 calls and gradual transition for L2 & L3 calls in a co-managed environment, reduces risk & provides better client control Accelerated knowledge transition (KT) reduces the cost of KT Customer SAP CoE/ Service model co-exists Provision for absorbing customer resources [solution architects/leads] for risk mitigation Business Outcome KPI based business process optimization Implementation of risk governance and controls Operational efficiencies in bread and butter processes like master data management information dissemination management Increase in SAP footprint for better ROI realization KPI based reporting for enabling Management of Objectives Operating Model: SAP development, support & maintenance services for a number of customers are delivered on a shared basis from the Offshore Delivery Centers. This is a pay-per use model and Load-&-Go on-demand SLA based SAP support services, including: Combination of fixed man-days & extra hours for a period (min 300 hrs/month) Overtime and weekends charged extra Typically kicked off in the 3rd week with ABAP development and some component of BASIS support Co-managed SAP Functional Module support follows the kick-off 03

Our Accelerated Knowledge Transition (KT) Model Typically cuts down KT to 3 weeks, instead of a regular 24 week period Minimal risk as only non-critical technical support is target to be transitioned in the initial stage Co-Owned model substantiates the client/vendor knowledge base and reduces time & cost Plug & Play KT model banks on existing knowledge & support development phase for easy induction of a new client Ready repository of KT Accelerators SOPs, SODs, BPMs, Test Cases, QA Database, Industry specific best practices 04

Salient Features Benefits Support starts from as low as 300 Hrs/Month Proactive support as opposed to service/facility availability Flexible pricing models Flexibility to suit organization s needs & expectations Minimal Risk Extends the current SAP support model Strong partner ecology to manage global deliveries by transition on L1-L2 calls only Converts fixed costs to variable costs, ensuring higher Demand based ramp-up and ramp-down of resources, cost controls pay-per-use service Multiple FTE expertise SLA driven support, with focus on ROI Optimized cost to service model. Typical upto 50% saving ITIL / ITSM compliant SOP processes envisaged in the 1st year of engagement Expertise of managing large scale AMS engagements Minimized risk and exposure - Gradual reduction of 600+ SAP Practitioners existing support members Re-deployable KT, SOPs & documents Enabling Key Performance Indicator (KPI) based Rigid internal & external quality processes & customer reports performance management through continuous business improvement processes SAP Certified AMS Provider: ITC Infotech has been certified by SAP AG as a Global SAP-Certified Application Management Services Provider. This comes thru an exhaustive audit process comprising of qualification audit based on a capability assessment checklist which covers more than 300 aspects, spanning across multiple facets of SAP followed by an onsite certification audit. SAP Quote: This certificate confirms the capabilities to deliver application management services with certified quality based on SAP technology. The partner has all required processes and procedures in place and ensures that SAP solutions are managed properly within an application management environment. 05

Customer s Speak ITC have a highly motivated workforce with high quality standards Steelcase Newsletter Analyst Recognition ITC Infotech is an excellent alternative for companies that are looking for flexibility and attention Forrester SAP CoE ITC Infotech is involved in focused research on business needs through dedicated Center of Excellences. Having fundamental business understanding from a practitioner s perspective, and a strong SAP knowledge pool, re-enforces our CoE functions. Our CoEs include Steel, Retail and Consumer Packaged Goods (CPG) Key Features Dedicated practice of 600+ consultants, which is growing at an average of 100% Y-O-Y. Average consultant experience in SAP: 4 years Accelerators developed by adopting and enhancing SAP best practices and knowledge of niche industryspecific processes through our engagements and strong partner ecology Proven delivery tools like BC-Sets, established process & SOPs database, SAP tutor, RWD etc. Focused approach to reduce KT time and defects, enabling lower cost and improved ROI 100% ITIL, ITSM compliant deliveries SAP Certified AMS delivery model 06