Family Member Access User Guide www.uhcmilitarywest.com TRICARE is a registered trademark of the TRICARE Management Activity. All rights reserved. 1 This document contains commercial information of UnitedHealth Military & Veterans Services, LLC, is protected under 5 U.S.C. 552(b)(4), and, as such, may not be used, disclosed or reproduced, in whole or in part, outside the Government, without the express written permission of UnitedHealth Military & Veterans Services, LLC.
Family Member Access User Guide This document will show you how to: Grant and remove family members access to your uhcmilitarywest.com account. Grant family members access to another family members uhcmilitarywest.com account (only available to sponsors). Hide and unhide family members names from your view on your uhcmilitarywest.com account. Standard access will be: All sponsors* and beneficiaries* may view their own account on uhcmilitarywest.com. An adult beneficiary can provide another adult beneficiary* in his or her family, access to his or her own account. A sponsor can provide an adult beneficiary access to view the accounts of beneficiaries age 0 to 12. All sponsors have access to the accounts of beneficiaries age 0 to 17 in his or her family, unless that beneficiary is a Spouse. Any beneficiary age 13 or older who does not wish the sponsor or other adult beneficiary (age 18 or older) to have access to his or her information may create a portal account and remove the sponsor or other adult beneficiary s access to their information. Or they may complete a Restriction Request form. The form is located under Beneficiaries > Find a Form > Privacy Release Form. *Terms Defined: Sponsor is defined as the holder of the TRICARE plan. Beneficiary is defined as the dependent of the sponsor on the TRICARE plan. Adult Beneficiary is defined as a beneficiary age 18 or older or a Spouse of the sponsor on the TRICARE plan. Note: A "family member" is anyone that is under the Sponsor s health plan and eligible in the Defense Enrollment Eligibility Reporting System (DEERS). This can include ex-spouses and stepchildren if the Sponsor still covers them for health insurance. The current DEERS information will display on the www.uhcmilitarywest.com website. Note: Information related to sensitive Protected Health Information (PHI) is not available online. Sensitive PHI is protected health information related to the identity, diagnosis, prognosis, or treatment of any beneficiary in connection with reproductive health, substance abuse, HIV, rape, sexually transmitted diseases, mental health, and abuse (such as sexual assault and domestic violence). 2
Grant or Remove Family Member Access 1. Register or logon to your www.uhcmilitarywest.com account. The family member you want to grant access to view your information must also have their own active uhcmilitarywest.com account, have an active TRICARE West Region plan and be age 18 or older. Notes: When registering as a Sponsor, you will have access to the accounts of beneficiaries age 0 to 17 in your family. When registering as an adult beneficiary (age 18 or older), you will only be able to view your own information until the Sponsor or another family member grants you access to view their information. When registering as a beneficiary (age 0 to 17), you will only be able to view your own information and will not have access to view other family members. 3
Grant or Remove Family Member Access 2. Navigate to the My Profile page. 3. Click the Manage List link under Privacy Settings. Note: In order to grant family members access to view your information, they must have their own uhcmilitarywest.com account, an active TRICARE West Region plan and be age 18 or older to be able to view your information. 4
Grant or Remove Family Member Access You will see a list of all family members who are: Eligible and covered by the Sponsor's health plan In the TRICARE West Region (based on ZIP Code in DEERS) The grayed out names are those you cannot grant or remove access. The reason is displayed to the right of their name. 4. Click the box next to the family member who should have access to your account. 5. Click the Save button. Note: In order to grant family members access to view your information, they must have their own uhcmilitarywest.com account, an active TRICARE West Region plan and be age 18 or older to be able to view your information. 5
Grant or Remove Family Member Access Confirmation of the change will appear. To remove a family member s access, repeat steps 1 5. This time un-check the person who should no longer have access to your account. 6
Grant Access to View Under 13 Family Members The sponsor can grant viewing access of the account of any minor beneficiary (under 13) to any adult beneficiary (age 18 or older) in his or her family. 1. Register or logon to your www.uhcmilitarywest.com account. 2. Navigate to the My Profile page. 3. Click the Specify Access link under Privacy Settings. Note: The family member you wish to grant access to view an under age 13 beneficiary s information must have their own uhcmilitarywest.com account, an active TRICARE West Region plan and be age 18 or older. 7
Grant Access to View Under 13 Family Members You will see a list of all family members who are: Eligible and covered by the Sponsor's health plan In the TRICARE West Region (based on ZIP Code in DEERS) 4. Select the adult family member to be granted viewing access to an under age 13 beneficiary s information from the dropdown list. (See note below). Note: The family member you wish to grant access to view an under age 13 beneficiary s information must have their own uhcmilitarywest.com account, an active TRICARE West Region plan and be age 18 or older. 8
Grant Access to View Under 13 Family Members 5. Click the box next to the under age 13 beneficiary whose information the selected adult may view. 6. Click the Save button. Confirmation of the change will appear. To remove a family member s access, repeat steps 1 5. This time un-check the person who should no longer have access to the under age 13 beneficiary account. 9
Hide and Unhide Family Members 1. Register or logon to your www.uhcmilitarywest.com account. 2. Navigate to the My Profile page. 3. Select the Hide Member link under Privacy Settings. Note: Only beneficiaries age 13 or older may hide a family member from their view on uhcmilitarywest.com. 10
Hide and Unhide Family Members 4. Click the box next to the family member(s) that you wish to no longer be visible to you on uhcmilitarywest.com and click Save. Confirmation of the change will appear. To unhide a family member and make them visible to you, repeat steps 1-4. This time un-check the family member you no longer wish to hide. 11