Current Position Range Knowledge, Skills and Abilities Experience Years Executive Assistant 4 Sr. Executive Assistant 5 Finance & Reporting Systems Mgr 10 Learning Assistant 4 Legal Specialist 6 Loan Closing Specialist 5 Loan Closing Specialist 5 Collections Officer 4 Provides administrative and clerical support to the Managing Director of Information Technology Services, ITS department, and Support Services Officer. Maintains effective communications between the VHDA users and the Information Technology support personnel. Perform complex administrative duties for the Deputy of Legal and Finance, General Counsel, and Deputy General Counsel. Lend support, assistance, and expertise to the Legal Division s staff, Executive Division, and internal and external customers of VHDA, including serving on cross divisional teams. Perform complex secretarial duties. Ensures data retrieved from the financial system and other sources are correct for proper presentation in financial statement packages and other analyses/reports. Responsible for the coordination and adherence to month end close process and production of monthly, quarterly and annual audited and unaudited financial statements that present fairly the financial position and operation of the Authority. Coordinates internal and external audit efforts and related activities of team members to ensure generally accepted accounting principles are followed in the preparation and presentation of the Authority s financial reports. Responsible for supporting effective functionality of the financial system and data received from external systems, providing ongoing maintenance and ongoing testing of system structure, database and reports, and troubleshooting system issues as they arise. 6+ This position is the primary contact for the Organizational Development & Learning Division. Responsibilities include, and are not limited to, professional development (tuition assistance, coordination of training, assistance with curriculum development, facilitation), associate engagement (marketing and communication, various programs to support associates), management of an internship program and general administration. Provide indirect supervision to interns. This position reports to Chief Learning Officer and works closely with the Learning Specialist to perform work. 3 5 Years 5 7 Years 2 5 Years Operates with minimal required supervision in proactively assisting the Authority's counsel on a variety of complex legal matters. Combines skill and experience in legal assistant duties with sound decision making and knowledge of the Authority's mission, goals and objectives in the completion of duties. Is highly organized and detail oriented in the performance of duties. Has an independent work style and is able to anticipate needs and resolve issues. Has responsibility for the legal assistant duties with respect to documenting, closing and servicing the Authority's rental housing (multi family) loan transactions. Responsibilities of the Legal Specialist also include: providing training and assistance to entry level paralegals (if any) as to legal division policies and procedures, providing administrative assistance on other duties assigned to the VHDA counsel, and any other matters assigned by the Assistant and Senior Counsel, General Counsel or Deputy General Counsel. Maintains the highest ethical standards. Strives to improve processes and customer service whenever possible. 6+ Provides technical and administrative support in the Servicing & Compliance Division s loan servicing and financial subsidy operations. Assists development officers and legal professionals by providing accurate closing figures for final determinations. Ensures all pertinent documentation is received and reviewed for servicing multifamily loans and establishing new loans in the system Performs traditional mortgage banker closing function on Direct, Non delegated, Assumptions, Broker/Correspondent, and RD Leverage loans. For all loans performs review of all loan closing documents for accuracy, completeness and compliance with all federal, state, insuring agency and VHDA guidelines. Coordinates with all parties closing date and prepares closing instructions, loan documents and disbursement of proceeds. Daily disburses funding checks and premium fees. Performs full Note package review for accuracy and compliance and submits to insuring agency. Monitors file until completion 3 5 yeas Monitor, manage and control multifamily delinquencies to maintain lowest delinquency and foreclosure ratios for protection of bond ratings. Performed by establishing and maintaining contact with delinquent mortgagors, financial and budgetary counseling, analyzing problem loans, providing recommendations for and implementation of loan modifications, and monitoring of foreclosure processes.
Sr. Collections Officer 5 Loan Origination Coordinator 5 Maintains low delinquency rate by using appropriate collection and counseling techniques as applicable. Identifies Loss Mitigation candidates, sends out appropriate financial package and reviews completed package for Loss Mitigation options. Prepares several reports ranging from weekly reports to month end delinquency report. 6+ Responsible for processing of loan packages for VHDA assumption loan program; which includes, but is not limited to prequalification process and submission to underwriting for approval.. Assumes responsibility for managing, reporting, and the daily operation of the Granting Freedom program for VHDA. Reconciles and provides monthly reporting of HOME funds (down payment assistance program) and is responsible for documentation and submission of loan package to DHCD. Maintains and reconciles all department general ledger accounting, payment of bills, and is responsible for submission of insurance/guarantee premiums to the appropriate federal or private agency. Provides assistance with pre and post closing duties for the Direct Origination department on an as needed basis. Assists management with the monitoring of any contract staff. Plans and directs the work of people who are not direct reports but who provide support to the work unit s goals and objectives. Loan Closing Specialist 5 Performs traditional mortgage banker closing function on Direct, Non delegated, Assumptions, Broker/Correspondent, and RD Leverage loans. For all loans performs review of all loan closing documents for accuracy, completeness and compliance with all federal, state, insuring agency and VHDA guidelines. Coordinates with all parties closing date and prepares closing instructions, loan documents and disbursement of proceeds. Daily disburses funding checks and premium fees. Performs full Note package review for accuracy and compliance and submits to insuring agency. Monitors file until completion Loan Programs Underwriter 7 Reviews loan application packages and applies all regulations in determining acceptability. Loss Mitigation Officer 4 Contacts seriously delinquent loans (120+) within specified queue assignment and reviews each loan to determine whether it can be loss mitigated or liquidated thru a foreclosure process. Handles all aspects of loss mitigation options and utilizes good judgment to make decision on most viable solution for both the customer and VHDA. Reviews loans for technical errors, non compliance issues, and ensures loss mitigation options have been properly utilized according to the Insurer/Guarantor and internal guidelines to prevent monetary/public relations issues. Responsible for reviewing loss mitigation step tracking report to ensure timeliness of work flow processes within specified area of work. The primary goal of this position is to ensure all loss mitigation options have been explored and utilized to keep Virginian s in their homes, to maintain the best loss mitigation tier ranking from HUD and to reduce or eliminate VHDA s exposure to monetary and public relations issues by ensuring all guidelines of the Insurer/Guarantor/VHDA have been met. Sr. Loss Mitigation Officer 5 Serves as general backup in the absence of Default Manager regarding loss mitigation issues on loans that are considered seriously delinquent of 120 days or more; and performs a queue review to ensure loans are accurately falling into designated queues for work assignments. Reviews loans for technical errors, non compliance issues, and ensures loss mitigation options have been properly utilized according to the Insurer/Guarantor and internal guidelines. Responsible for evaluating non compliance issues and responsible for using good judgment to resolve and prevent monetary/public relations issues. Handles more complex loss mitigation options and assist with other difficult situations that may arise within the department. Responsible for reviewing loss mitigation step tracking report to ensure timeliness of work flow processes within specified area of work. Prepares loss mitigation management report monthly. Performs training for new associates within loss mitigation department. The primary goal of this position is to ensure all loss mitigation options have been explored to keep Virginian s in their homes, to maintain the best loss mitigation tier ranking from HUD and to reduce or eliminate VHDA s exposure to monetary and public relations issues.
Loss Mitigation Specialist 4 Sr. Loss Mitigation Specialist 5 Marketing Coordinator 4 Marketing Specialist 5 SR. Marketing Specialist 7 Marketing Coordinator 4 Procurement Assistant 3 Provides technical and administrative support to members of the team Serves as liaison between VHDA and the internal and external customers. Acts as the central point for customer service for default administration staff, responsible for accurate and expedient processing and dissemination of information/documents. 0 2 years The primary goal of this position is to verify that all required loss mitigation documents are received timely and so that Virginian s can retain in their homes, VHDA maintains the best loss mitigation tier or performance ranking from our stakeholders and to reduce or eliminate VHDA s exposure to monetary and public relations issues. In doing so, we will review incoming loss mitigation applications to verify that it is fully completed, signed and dates and that all required supporting documentation is provided in the application. Borrowers will be provided prompt written and verbal notification of all completed applications as well as incomplete applications and provided a lists of documents required to complete the application. Adherence to applicable Federal and State Laws; adherence to applicable GSE, investor and insurer guidelines; regularly review and adhere to internal policies and procedures; respond to borrower and stakeholder inquiries and concerns promptly and appropriately; document all activity appropriately on loan files; and that we transact all files within the documented timeframes. Oversee the completion of a wide variety of projects. Typical duties include project planning, workflow management, vendor negotiation, print buying, cost and quality control, logistical coordination and press checks. Manage the coordination, completion and delivery of printing/production needs for the Marketing Department within specified timelines. Serve as liaison between Creative, Marketing, and other business units as needed. Ensure accountability and efficiency by tracking, reporting and maintaining spreadsheets to document print budget and ad placements in publications. 2 3 years Oversee the completion of a wide variety of projects. Typical duties include project planning, workflow management, vendor negotiation, print buying, cost and quality control, logistical coordination and press checks. Manage the coordination, completion and delivery of printing/production needs for the Marketing Department within specified timelines. Serve as liaison between Creative, Marketing, and other business units as needed. Ensure accountability and efficiency by tracking, reporting and maintaining spreadsheets to document print budget and ad placements in publications. 2 4 years Act as an Account Executive for VHDA s Communications department to our internal clients. Responsible for establishing new business, developing current business relationships and ensuring client satisfaction. Works with a degree of autonomy. 7+ Oversee the completion of a wide variety of projects. Typical duties include project planning, workflow management, vendor negotiation, print buying, cost and quality control, logistical coordination and press checks. Manage the coordination, completion and delivery of printing/production needs for the Marketing Department within specified timelines. Serve as liaison between Creative, Marketing, and other business units as needed. Ensure accountability and efficiency by tracking, reporting and maintaining spreadsheets to document print budget and ad placements in publications. 2 3 years Operates in a centralized purchasing operation, conducting small purchase activities and providing quality procurement and general services support in the achievement of the Authority s strategic mission. Under the direction of the Procurement Manager, or designee, conduct routine and contract purchases of supplies, equipment and services by using established procedures and to perform related duties as required. Position is also oriented to assisting Procurement Specialists in procuring materials, supplies, and services as needed for Authority operations. The Procurement Assistant is expected to gain experience and be capable of progressing to the level of Procurement Specialist. Position also provides administrative support to Procurement, Facilities and Administrative Services operations. 1 3 years
Loan Program Assistant 3 Quality Review Analyst 5 Sr. Marketing Specialist 7 Staff Accountant 5 Sr. Staff Accountant 7 Document Control Specialist 1 Customer Service Specialist 3 Sr. Customer Service Specialist 4 Provides clerical and administrative support for VHDA s Southwest Office. Serves as first person contact with internal and external customers, including homebuyers, real estate agents, bank loan officers, non profit housing organizations and other housing related agencies. Assists the SWVHC staff and S/W Mobile Office loan originators with D/O loans in assigned area to include the prequalification of S/F loan applicants as needed. Assembles promotional materials for Homeownership classes, realtor events, and assists with on site classes/presentations on as needed basis. Provides information about the Homeownership Education classes, as relates to scheduling and designated locations in response to inquiries. Covers front desk on as needed basis. Performs an extensive Closing, Post Closing and MRB review of delegated loan packages (which consists of, but is not limited to, performing interest, escrow and income calculations) for accuracy, completeness and compliance with all federal (FHA, VA, RD, FMLA, FHLMC), state, Authority and insuring agency guidelines, in a timely and efficient manner, while providing excellent customer service for both internal and external customers. Attends and participates in a variety of agency meetings (RMBA, MBA, VMBA, VA, RD) as representatives of VHDA s S/F Development Program. Provides training to lenders, as required. Provides excellent customer service to lenders by answering on a daily basis, inquires regarding loan programs, required documentation, VHDA, pre and post closing issues, as well as a variety of other issues and/or questions that arise during the loan process 5+ Act as an Account Executive for VHDA s Communications department to our internal clients. Responsible for establishing new business, developing current business relationships and ensuring client satisfaction. Works with a degree of autonomy. 7+ Performs subsidy accounting functions for the project based portfolio, including ledger posting, account and bank reconciliations, federal financial reporting, and internal and external portfolio reporting. Maintains contact databases for multifamily loan portfolio. Performs cash and treasury management functions for multifamily portfolio. Manages the S/F accounting systems for VHDA loan programs with substantial independence in decision making. Assists Accounting Manager and Controller with expense management and analysis. Participates in complex special projects, provides technical advice, and directs and coordinates ledger maintenance and financial report generation. Assures that all related accounting transactions are in compliance with specific program guidelines and generally accepted accounting principles. Is responsible for all detailed records and financial reports which will accurately reflect the condition of the S/F loan and REO programs, including loan securitizations, enabling VHDA s management to make sound financial decisions. Receives, reviews and controls distribution of documents within department. ensures the timely delivery of accurate documents to originating agents, central servicing and records room. Reconciles checks and notes with appropriate reports. The Customer Service Representative is responsible for providing professional service by acting as the primary point of contact for VHDA directed service mortgages. The Customer Service Representative builds relationships by actively listening and resolving borrower and general public inquiries/disputes quickly, efficiently, and accurately while protecting VHDA s interest and abiding by applicable federal and insures laws (i.e. HUD/VA/FMHA regulations and privacy act, RESPA etc.) Acts as a liaison for VHDA and the general public to provide accurate, speedy and dependable information on VHDA directed serviced mortgages. Responds quickly to customer inquiries through verbal and written communication and leaves the borrower with a positive impression of VHDA while protecting VHDA s interest and abiding by applicable federal and insurer laws (i.e. HUD/VA/FMNA reg s and privacy act, RESPA, etc.). Serve as senior team mate to Customer Service staff. Guide and mentor staff on Customer Service related function. Effectively and efficiently handle escalated inquiries. Act as back up in the absence of Customer Service Supervisor. 6+ 5 7 years
Claims & Recovery Officer 4 Responsible for all monetary and non monetary activity on foreclosure claims and REO s. Performs the final analysis on loans for technical errors, non compliance issues, and ensures all aspects of foreclosure conveyances and expense claims are within the Insurer/Guarantor/VHDA guidelines. Evaluates the seriousness of the non compliance issues and utilizes sound judgment to resolve the issue within the shortest time possible and to reduce VHDA s exposure to monetary penalties and audit exceptions. Handles the preparation, answers questions, and provides all documentation needed for auditors both internal and external. Assist with other situations that may arise within the department. Prepares monthly report on loan losses and reports to both finance and upper management. The primary goal of this position is to ensure all aspects of claims, foreclosure/reo accounting processes are in compliance with the Insurer/Guarantor/VHDA requirements to prevent or reduce VHDA s exposure to serious monetary penalties and non monetary compliance issues which could result in the extrapolation of the entire portfolio and a major loss for VHDA. Sr. Claims & Recovery Officer 5 Foreclosure & Bankruptcy Officer 4 Serves as general backup in the absence of Default Manager and handles high level issues regarding claims, foreclosure and REO related problems. Responsible for all monetary and non monetary activity on foreclosure claims and REO s. Performs the final analysis on loans for technical errors, non compliance issues, and ensures all aspects of foreclosure conveyances and expense claims are within the Insurer/Guarantor/VHDA guidelines. Evaluates the seriousness of the noncompliance issues and utilizes sound judgment to resolve the issue within the shortest time possible and to reduce VHDA s exposure to monetary penalties and audit exceptions. Handles the preparation, answers questions, and provides all documentation needed for auditors both internal and external. Assist with other difficult situations that may arise within the department. Prepares monthly report on loan losses and reports to both finance and upper management. Performs training for new associates within the claims and recovery area. The primary goal of this position is to ensure all aspects of claims, foreclosure/reo accounting processes are in compliance with the Insurer/Guarantor/VHDA requirements to prevent or reduce VHDA s exposure to serious monetary penalties and non monetary compliance issues which could result in the extrapolation of the entire portfolio and a major loss for VHDA. 3 5 Years Responsible for ensuring all aspects of foreclosures and bankruptcies are processed within the Insurer/Guarantor/VHDA/ and internal guidelines.. Reviews and reconciles claims for technical errors, non compliance issues and evaluates the seriousness of the issue. Utilizes sound judgment to resolve issues within the shortest time possible to reduce VHDA s exposure to monetary and penalties. Assist with the preparation of monthly management reports and provides information to Senior Officer. The primary goal of this position is to ensure all legal aspects of the foreclosure and bankruptcy process are in compliance with both State and Federal requirements to prevent monetary/public relation issues for VHDA. In addition, this position will explore any possibility to stop the foreclosure sale or enter into a bankruptcy consent order to keep Virginians in their homes. Sr. Foreclosure & Bankruptcy Officer 5 Serves as general backup in the absence of Default Manager regarding foreclosure and bankruptcy issues. Reviews loans for technical errors, non compliance issues, and ensures all aspects of foreclosures and bankruptcies are within the Insurer/Guarantor/VHDA/State/Federal and internal guidelines. Evaluates the seriousness of the non compliance issues and utilizes good sound judgment to resolve the issue with the shortest time possible and to reduce VHDA s exposure to monetary and public relations issues. Handles more complex foreclosure and bankruptcy issues such as title problems audit questions, and making a decision to stop a foreclosure sale to perform a workout with the customer. Assist with other difficult situations that may arise within the department. Responsible for reviewing foreclosure trial balance to ensure timeliness of work flow processes within specified area of work. Responsible for preparing monthly management reports. Performs training for new associates within foreclosure/bankruptcy department. The primary goal of this position is to ensure all legal aspects of the foreclosure and bankruptcy process are in compliance with both State and Federal requirements to prevent monetary/public relation issues for VHDA. In addition, this position will explore any possibility to stop the foreclosure sale or enter into a consent order to keep Virginian s in their homes. 5 7 years
REMOVED POSITIONS Sr. Claims and Recovery Officer 5 Executive Assistant (Legal) 4 Serves as general backup in the absence of Default Manager and handles high level issues regarding claims, foreclosure and REO related problems. Responsible for all monetary and non monetary activity on foreclosure claims and REO s. Performs the final analysis on loans for technical errors, non compliance issues, and ensures all aspects of foreclosure conveyances and expense claims are within the Insurer/Guarantor/VHDA guidelines. Evaluates the seriousness of the noncompliance issues and utilizes sound judgment to resolve the issue within the shortest time possible and to reduce VHDA s exposure to monetary penalties and audit exceptions. Handles the preparation, answers questions, and provides all documentation needed for auditors both internal and external. Assist with other difficult situations that may arise within the department. Handles all aspects of Default Reporting and ensures timeliness and accuracy to avoid penalties from the Insurer/Guarantor. Prepares monthly report on loan losses andepartment. The primary goal of this position is to ensure all legal aspects of the foreclosure and bankruptcy process are in compliance with both State and Federal requirements to prevent monetary/public relation issues for VHDA. In addition, this position will explore any possibility to stop the foreclosure sale or enter into a consent order to keep Virginian s in their homes. Performs complex secretarial/administrative duties for the General Counsel and Deputy General Counsel. Lends support, assistance and expertise to Legal Division s staff as well as customers of VHDA. Financial Reporting Manager 10 Legal Specialist Bonds & MF 6 Learning Specialist 5 Responsible for the coordination and adherence to month end close process and production of monthly, quarterly and annual audited and unaudited financial statements that present fairly the financial position and operation of the Authority. Coordinates internal and external audit efforts and related activities of team members to ensure generally accepted accounting principles are followed in the preparation and presentation of the Authority s financial reports. Responsible for supporting effective functionality of the financial system and data received from external systems, providing ongoing maintenance and ongoing testing of system structure, database and reports, and troubleshooting system issues as they arise. Responsible for the investor reporting of the single family mortgage loans serviced for thirty parties (i.e. GNMA, FNMA & Habitats), which include overseeing the monthly remittance, reporting and reconciliations of the custodial bank accounts. 8+ For multi family loan transactions, prepare resolutions, memoranda, commitments, closing documents, and general correspondence for the Associate General Counsel. Open and maintain files and binders in orderly fashion; review loan documents and assist the Associate General Counsel in closing of multi family loan transactions; when required to do so, act as liaison between closing attorney and Associate General Counsel; assist in bond sales and closings (including preparation of resolutions, bonds, certificates, opinions and documents); assist in the preparation of documents and rules and regulations for programs assigned to the Associate General Counsel; provide assistance on other matters assigned to the Associate General Counsel; provide training and assistance to entry level paralegals as to legal division policies and procedures; and provide other assistance as requested by the Associate General Counsel. All Legal Specialists are required to cross train and stay current in all functional areas of loan closings, documentation, and special programs 6+ Contact within Organizational Development & Learning Division for development, coordination, implementation and delivery of training to VHDA associates. Supports OD consulting to divisions and departments, recommends quality improvement processes, and develops policy and procedures as needed. Supports development of training programs for quality, effectiveness and value. Manages Career Essentials Program. Communicates directly with associates and vendors, responding to general inquiries and requests. Assists with coordinating employee activities and associate training programs, hiring of internal and external instructors, and development of training materials. Supports division efforts to ensure that associates are informed of training opportunities for professional and personal development. Supports associates in learning activities and career development. Reports to Chief Learning Officer and provides support to division. 2 5 years
Loan Collections Officer 4 Marketing Specialist 5 Loan Origination Coordinator 5 Loan Processor 4 Sr. Program Assistant Program Assistant SW VA 3 Sr. Staff Accountant MF 6 Sr. Staff Accountant SF 6 Default Administration Officer 4 Monitor, manage and control multifamily delinquencies to maintain lowest delinquency and foreclosure ratios for protection of bond ratings. Performed by establishing and maintaining contact with delinquent mortgagors, financial and budgetary counseling, analyzing problem loans, providing recommendations for and implementation of loan modifications, and monitoring of foreclosure processes. The marketing specialist serves as an Account Representative for Marketing and is tasked with a broad variety of marketing activities and operates within a deadline driven environment. Develop and implement marketing campaigns / plans for specific client projects. Performs in the role of a generalist in support of Marketing, Public Relations and Event activities. Responsible for processing of loan packages for VHDA assumption loan program; which includes, but is not limited to prequalification process and submission to underwriting for approval.. Assumes responsibility for managing, reporting, and the daily operation of the Granting Freedom program for VHDA. Reconciles and provides monthly reporting of HOME funds (downpayment assistance program) and is responsible for documentation and submission of loan package to DHCD. Maintains and reconciles all department general ledger accounting, payment of bills, and is responsible for submission of insurance/guarantee premiums to the appropriate federal or private agency. Provides assistance with pre and post closing duties for the Direct Origination department on an as needed basis. Assists management with the monitoring of any contract staff. Plans and directs the work of people who are not direct reports but who provide support to the work unit s goals and objectives. 2 4 years Process Single Family in house loan applications to include complete loan packaging on an as assigned basis within an established time frame. Duties will include the gathering and analysis of customer financial data, obtaining consumer credit reports, verification of bank deposits, verification of customer employment history, ordering real estate appraisals, etc. Establishing effective day to day working relationships with the Field Originators and Underwriters is a primary objective. This position is in the VHDA S/W Office. To provide clerical and administrative support for the Loan Servicing Managers. Performs office management and other assignments related to VHDA s direct and loans serviced by others programs. Work involves heavy telephone contact with internal and external customers, including borrowers, real estate agents, vendors and bank loan officers or servicing personnel 5+ Provides clerical and administrative support for VHDA s Southwest Office. Serves as first person contact with internal and external customers, including homebuyers, real estate agents, bank loan officers, non profit housing organizations and other housing related agencies. Assists the SWVHC staff and S/W Mobile Office loan originators with D/O loans in assigned area to include the prequalification of S/F loan applicants as needed. Assembles promotional materials for Homeownership classes, realtor events, and assists with on site classes/presentations on as needed basis. Provides information about the Homeownership Education classes, as relates to scheduling and designated locations in response to inquiries. Covers front desk on as needed basis. Performs subsidy accounting functions for the project based portfolio, including ledger posting, account and bank reconciliations, federal financial reporting, and internal and external portfolio reporting. Maintains contact databases for multifamily loan portfolio. Performs cash and treasury management functions for multifamily portfolio. Manages the S/F accounting systems for VHDA loan programs with substantial independence in decision making. Assists Accounting Manager and Controller with expense management and analysis. Participates in complex special projects, provides technical advice, and directs and coordinates ledger maintenance and financial report generation. Assures that all related accounting transactions are in compliance with specific program guidelines and generally accepted accounting principles. Is responsible for all detailed records and financial reports which will accurately reflect the condition of the S/F loan and REO programs, including loan securitizations, enabling VHDA s management to make sound financial decisions 6+ Maintains lowest possible delinquency, foreclosure, and bankruptcy rates on the VHDA servicing portfolio. To achieve this goal, activities on loans in default/bankruptcy/foreclosure/ and claims processing are closely monitored. Loss mitigation options are reviewed and offered whenever possible to both reduce VHDA s financial exposure and keep borrower s in their homes 6+