Arthur Lok Jack Graduate School of Business Student Handbook January 2014 0

Arthur Lok Jack Graduate School of Business Student Handbook January 2014 0

Table of Contents WELCOME... 2 MISSION... 2 PURPOSE... 2 BRIEF HISTORY... 3 ACCREDITATION... 3 STRUCTURE OF THE LEARNING ASSURANCE UNIT... 4 STRUCTURE OF PROGRAMMES... 8 REGISTRATION... 10 CLASS SCHEDULING... 10 ACHIEVING OUR PURPOSE... 11 A CODE OF CONDUCT FOR PROGRAMME PARTICIPANTS... 12 ASSESSMENT... 14 PRACTICUM... 18 FINANCIAL POLICIES... 20 QUALITY ASSURANCE... 22 LIFE AT THE LOK JACK GSB... 24 FACILITIES... 28 LIBRARY... 29 LOK JACK GSB S IT SERVICES... 38 STUDENT SERVICES FOR TOBAGO SATELLITE SITE... 52 HEALTH & SAFETY... 64 APPENDICES... 67 APPENDIX - POLICY ON PLAGIARISM... 67 Arthur Lok Jack Graduate School of Business Student Handbook January 2014 1

Welcome Welcome to the Arthur Lok Jack Graduate School of Business, The University of the West Indies. This Handbook has been designed to provide information about our policies and regulations. It is intended to be used as a supplement to The University of the West Indies Regulations for Graduate Diplomas and Degrees which can be found on the School s website at www.lokjackgsb.edu.tt We hope that you find this handbook a useful resource as you move through your course of study with us. Other useful resources can be accessed on the Student Services page on our website http://lokjackgsb.edu.tt/student_services.php Mission To improve the international competitiveness of people and organisations in the Caribbean Region through business education, training, consulting and research. Purpose The Lok Jack GSB will educate extraordinary innovative leaders who positively reshape business and society while constantly challenging the status quo of human development Arthur Lok Jack Graduate School of Business Student Handbook January 2014 2

Brief History The Arthur Lok Jack Graduate School of Business is an internationally accredited Business School, which has been in existence since 1989. It is a not-for-profit joint venture between the University of the West Indies, St. Augustine and the private sector of the Republic of Trinidad and Tobago. During the last twenty three (23) years, the Lok Jack GSB has been a leading provider of Business Education, Executive Training, Management Consulting and Research in the Caribbean. To date, Lok Jack GSB has produced more than two thousand (2,000) graduates and continues to train and develop approximately five thousand (5,000) persons a year in our executive and professional development programmes. The Lok Jack GSB has also expanded its operation with three (3) statellite campuses located in Tobago, South Trinidad and Guyana. Accreditation The Lok Jack GSB holds international accreditation for the Executive Master of Business Administration (EMBA) and the International Master of Business Administration (IMBA) degrees from the Association of MBAs (AMBA) in the UK. It is the only business school in the region to achieve this stamp of quality, a designation which was achieved in the record time of 8 months. In March 2012 the Board of Directors of the Accreditation Council of Trinidad & Tobago conferred institutional accreditation status for the maximum period of seven (7) years. The Lok Jack GSB is the first school of business to be granted institutional accreditation and the fourth institution overall to be so awarded. These awards confirm the strength and appropriateness of all the processes and procedures of the school and confirm the Lok Jack GSB s ability to deliver on the mission and purpose of the institution. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 3

Structure of the Learning Assurance Unit The Learning Assurance Unit is part of the Academic Centre of the Lok Jack GSB and responsible for the delivery and management of all the academic programs offered by the school. Each programme is supported by a Programme Director who is responsible for all aspects of the Programme. The Programme Director s role is the assurance of quality. This involves management of the programme, faculty and students to ensure students learn at the defined standards of quality in the design, delivery and evaluation of the programme. The Learning Assurance Officers. The Learning Assurance Officers (LAO s) The Learning Assurance Officer (LAO) manages the entire experience of the students during their stay at the school including the administrative and pastoral duties related to the execution and support of students in various programmes. Programme Co-ordinators manage the administrative duties related to the execution and support of students in various programmes as a support to the identified Learning Assurance Officer. Student matters and concerns of an academic nature are to be referred directly to the respective Learning Assurance Officer and, as necessary, the Programme Director. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 4

The Academic Unit is organised as in the following: Programme Support Programme Directors Programme Programme Director E-mail Address Extension/Contact Number Master of Business Administration International (IMBA) MBA Sustainable Energy Management (MBA SEM) Mr. Michael Gray m.gray@lokjackgsb.edu.tt 150 Dr. Zaffar Khan Zaffar.khan@fac.gsb.tt 342 Master of Business Administration for Executives (EMBA) Master of Human Resource Management (MHRM) Vacant Ms. Wynette Harewood w.harewood@lokjackgsb.edu.tt 334 International Master of Business Development & Innovation (IMBDI) Master of Strategic Marketing (MSM) Ms. Joanna Rostant j.rostant@lokjackgsb.edu.tt 175 Mrs. Nadia Salamat-Ali n.salamatali@lokjackgsb.edu.tt 342 Doctor of Business Administration (DBA) Dr. Manfred Jantzen m.jantzen@lokjackgsb.edu.tt 729-5096 M.Sc. International Finance Mr. Howard Dottin Howard.dottin@fac.gsb.tt 361 Master of Small & Medium Enterprise Management (MSMEM) Master of Port & Marine Management (MPMM) Mr. Balraj Kistow b.kistow@lokjackgsb.edu.tt 322 Mr. Richard Ramsawak r.ramsawak@lokjackgsb.edu.tt 160 Arthur Lok Jack Graduate School of Business Student Handbook January 2014 5

Master in International Trade, Logistics & Procurement Dr. Zaffar Khan Zaffar.khan@fac.gsb.tt 342 Learning Assurance Officers Programme Learning Assurance Officer E-mail Address Extension/Contact Number Master of Business Administration for Executives (EMBA) Ms. Kavita Siewraj k.siewraj@lokjackgsb.edu.tt 119 Master of Business Administration International (IMBA - North) Ms. Sunita Bidaissee Mrs. Laverne Wiltshire s.bidaisee@lokjackgsb.edu.tt l.wiltshire@lokjackgsb.edu.tt 105 349 Master of Business Administration International (IMBA - South) Master of Business Administration International (IMBA - Tobago / Guyana) MBA Sustainable Energy Management (MBA SEM) Mr. Trond Sookhoo t.sookhoo@lokjackgsb.edu.tt 195 Mrs. Laverne Wiltshire l.wiltshire@lokjackgsb.edu.tt 349 Ms. Kavita Siewraj k.siewraj@lokjackgsb.edu.tt 119 Master of Human Resource Management (MHRM) Ms. Akeila Oliver a.oliver@lokjackgsb.edu.tt International Master of Business Development & Innovation (IMBDI) Master of Strategic Marketing (MSM) Ms. Sabita Mahabir s.mahabir@lokjackgsb.edu.tt 314 Ms. Sabita Mahabir s.mahabir@lokjackgsb.edu.tt 314 Doctor of Business Administration (DBA) Mrs. Alana Smith-Ifill a.smith@lokjackgsb.edu.tt 140 M.Sc. International Finance Mr. Arnold Manniram a.manniram@lokjackgsb.edu.tt 340 Arthur Lok Jack Graduate School of Business Student Handbook January 2014 6

Master of Small & Medium Enterprise Management (MSMEM) Master of Port & Marine Management (MPMM) Mr. Kishaun Gittens k.gittens@lokjackgsb.edu.tt 161 Ms. Akeila Oliver a.oliver@lokjackgsb.edu.tt 314 Examinations Ms. Hillary Daniel h.daniel@lokjackgsb.edu.tt 112 Note: Learning Assurance Officers maintain contact with students primarily through established Lok Jack GSB e-mail accounts. Students are required to check their email regularly for updates and bulletins from their Learning Assurance Officers Site Managers The site managers are overall responsible for the various sites of the Arthur Lok Jack Graduate School of Business. Site Location Type Manager E-mail Extension/ Contact Number Mt. Hope Main Campus Professor Miguel Carrillo m.carrillo@lokjack.gsb.edu.tt 134 South Campus Satellite Jo Anne Boodoosingh j.boodoosingh@lokjackgsb.ed u.tt 306 Tobago Satellite Sweden Hewitt s.hewitt@lokjackgsb.edu.tt 482-3706 Guyana Satellite (Cross Boarder) Karen Hall k.hall@lokjackgsb.edu.tt (592) 685-8851 Arthur Lok Jack Graduate School of Business Student Handbook January 2014 7

. Structure of Programmes Programme Duration Requirements Specialisation Master of Business Administration for Executives (EMBA) 2 ½ years part-time including Practicum 7 Compulsory Workshops 12 Core Courses 2 electives 2 Non Credit Courses Practicum Generalist degree Master of Business Administration International (IMBA) 54 Credit Master of Human Resource Management (MHRM) 2 years part-time including Practicum 2 1/2 years including Practicum 8 Compulsory Workshops 12 Core Courses 3 Non Credit Courses Practicum 1 Specialisation (4 Electives) 5 Compulsory Workshops (1 Online) 12 Core Courses 2 Electives 1 Non Credit Course Practicum Available Specialisations: (minimum subscription required): -Human Resource Management - International Finance - Marketing Management - Innovation & Entrepreneurship - Energy Business Management - Health Management Elective Concentrations - Compensation Management - Gender & Management - HR Information Systems, - Training & Development - Employee Health & Safety Doctor of Business Administration (DBA) 4 years 10 core course Dissertation 1 Thematic Area - Labour & Employment Relations - Organisation Development - Policy, Governance & Management - Human Resource Management International Master of Business Development & Innovation (IMBDI) 2 years 15 Core Courses 2 Workshops 1 Practicum/ International Internship 2 Non Credit Courses Arthur Lok Jack Graduate School of Business Student Handbook January 2014 8

Master of Strategic Marketing 2 years 7 Workshops 14 Core Courses 1 Group Practicum M.Sc. International Finance 20 months 2 Workshop 16 courses Specialised Degree Master of Small & Medium Enterprise Management (MSMEM) 20 months 3 Workshops (Face to Face) 13 Core Courses (Online) MBA Sustainable Energy Management (MBA SEM) 2 years 7 Workshops 14 Core Courses 1 Non Credit Course 1 Practicum Study Trip Master of Port & Marine Management (MPMM) 2 years 3 Workshop 12 Core Courses 2 Electives 1 Practicum Master in International Trade, Logistics & Procurement 2 years 13 Core Courses 7 Workshops & Seminars 1 Practicum International Study Trip Arthur Lok Jack Graduate School of Business Student Handbook January 2014 9

Registration Students who have been accepted for entry to the University will also receive registration guidelines from the Lok Jack GSB. As a student, it is your responsibility to register online (on the BANNER system) each trimester until their degree has been awarded (as per the notification on your BANNER account). Please note BANNER is a separate system from the Lok Jack elearning system. Failure to register by stipulated registration deadlines will result in the student being debarred from the final examination. All added/dropped courses must be done by the lastest, the end of the 5th week of the given trimester. Class Scheduling Generally classes are conducted during one or more of the following times: - Weekdays: 5:30pm - 8:30 p.m. - Saturdays & Sundays : All day,1/2 day - On occasion classes may be scheduled during weekdays - Public Holidays are utilised for classes as necessary. However classes are not usually scheduled on religious public holidays - Most sessions are 3 hours, changes would be communicated by LAO or Faculty. In the case of foreign/visiting Faculty and compulsory workshops, students may be required to attend consecutive whole day sessions even during the week. Students will be informed of this in advance upon the confirmation of the course schedule. Students are also required to participate in a foreign language as part the course of study. In addition to participating in class a satisfactory level of proficiency as specified in the course outline must be attained. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 10

Achieving Our Purpose Leadership Development in the Classroom Lok Jack GSB: Philosophy of Business Education Business education is pragmatic and reconstructionist. In a rapidly changing world, where knowledge is created and changed everyday, the focus of education must be on the process of learning in the acquisition of knowledge. The learner seeks to understand points of view, bringing together beliefs from various sources of knowledge. In an environment of fierce competition, constant innovation and creativity, students must focus on the how to know rather than the what to know as they address problems, challenges, opportunities and issues to innovate in business and management and positively impact society. Key Features of Authentic Teaching & Learning Authentic learning, underpinned by Pragmatism allows a student to learn the process of solving problems by solving a problem. Situations are solved in a context and therefore mere knowledge about the specific situation does not prepare a student to solve any future such situation. Every case / situation represents a snapshot of either the present or the past. Student are to transfer enhanced skills and leadership process to future problems in life. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 11

A Code of Conduct for Programme Participants The Lok Jack GSB is committed to developing a cadre of leaders who will pioneer the developmental efforts of Trinidad and Tobago and the Region. To this end, we believe that both the formal curriculum and other experiences of the classroom are critical contributors to leadership development. Leadership may be understood as a social process, however strategic leadership involves multiple members who must interact over extended periods of time to reach decisions. Theories of leadership that guide our actions in the classroom are as follows: a) Organisational Behaviour: From the organisational behaviour school, leadership is concerned with the mechanism of influence at the individual level, how to get support, and a pooled commitment. b) Population Ecology of Organisations: This theory suggests that leaders are able to develop an advanced cognitive framework, capable of managing complexity, ambiguity, and uncertainty. In other words, a leader is able to integrate the ends with the means, cognition and action. c) The transformational leadership theory suggests that leaders are able to manage perceptions in order to enrich the understanding of followers, create and destroy positions in order to diversify perspectives and avoid group thinking and cognitive simplifications. Understanding how leadership develops, the Lok Jack GSB focuses on contribution in the classroom, rather than just participation. To guide student contribution we propose the following: 1. Be respectful to others ideas 2. Be able to express your ideas and position based on the following points: a. use facts rather than beliefs b. ensure that you have a basic understanding of the topic c. express your ideas concisely and in a structured way d. seek to achieve a common understanding of the issues at hand e. demonstrate a great sense of timing in your interjections f. use examples to support your argument and demonstrate applicability of the concepts Arthur Lok Jack Graduate School of Business Student Handbook January 2014 12

3. Be proactive in turning the tables, trying to identify diverse perspectives, and establish positions that will enrich the discussion. 4. Demonstrate an ability to wrap up a discussion through synthesis of the ideas presented 5. Lead a discussion without domination but through facilitation 6. Be prepared in advance for the class, having read and studied not just the basic reading, but the other recommended ones as well. 7. Be proactive, especially in team work, to assist fellow students to deepen their understanding of the topics at hand. 8. Be proactive by suggesting ways in which the lecturer can improve the content and delivery of the course, and as well, showing an interest in learning and providing feedback on how your learning can be enhanced. Leadership traits go beyond words, comments, or questions, but do include behaviours. We are not just expecting leadership in terms of opinions, but in terms of actions. Classroom behaviours as described above require certain basic protocol. You are therefore asked to: Turn off mobile phones in the classroom. The break periods can be used to make/return important calls. Attend classes on time. Extend professional courtesy to the lecturer for late arrival. Advise the administrative staff if he/she is expected to be absent from class. Limit the number of times they leave the classroom during session as this is disruptive. Observe classroom signs. There should be no eating and drinking in the classroom, except for bottled water. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 13

Assessment According to the Regulations for Graduate Diplomas and Degrees of the University, students reading for graduate diplomas and degrees are examined by the following means: Written Examinations Coursework Note: This assessment scheme may vary for some courses on the approval of the Campus Committee. Please refer to your course outlines for confirmation of the weighting between Written Examinations and Coursework for your respective courses. 1. Written examinations: Examination papers are approved by 1st, 2nd, and external examiners as part of the University s quality assurance system Examinations are normally three (3) hours in duration and are held under strict University regulations a) Students attaining less than one-third (1/3) of the marks in the final written examination must repeat the course (both coursework and examination) b) Students failing a written examination twice will be required to repeat the entire course (attend classes, redo course work and examinations). A third sitting is not guaranteed and MAY only be granted based on a formal justification by the Lok Jack GSB being approved by the UWI Office of Graduate Studies & Research. c) Students not attending a final examination and providing no reasonable excuse will be required to repeat both coursework and examination. d) Students may be asked to withdraw from their course of study by the Office of Graduate Studies and Research due to poor academic performance. If students are accepted to reenter the programme at the stipulated time (see e) UWI Regulations for Graduate Diplomas & Degrees p. 19 #63) the student will be required to pay for all out standing courses and the course(s) failed. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 14

2. Coursework, which includes practical work, essays, projects, group work and other forms of coursework exercises prescribed and approved by the Faculty and the Program Director. a) All coursework marks released by the Lok Jack GSB are deemed to be provisional unless otherwise stated. b) Coursework marks can only be carried forward for one (1) re-sit of the examination. 3. Oral examinations Oral examinations are only recommended (subject for approval, the UWI Office of Graduate Studies and Research, Campus Committee has the final say on whether or not this will be granted) in the case where the outstanding course is the last course required for the completion of degree and that the student has attained a minimum of 45% in the final examination. Some points to note about oral examinations are: The exam is typically 30-60 minutes in duration. The candidate will be given an opportunity to demonstrate an understanding of theoretical concepts and practical value of the relevant course. The oral exam may cover the topics covered in the final examination or the entire course syllabus. Students will be advised of an oral examination at least 10 days in advance. A student can only earn a maximum of 50% in an oral examination. See Regulations for Graduate Diplomas and Degrees (pg. 42-43). 4. Supplemental Examinations Supplemental examinations will not be offered for any courses within the academic programmes of the Arthur Lok Jack Graduate School of Business. 5. Withdrawal a) Students failing a course after three (3) attempts will normally be asked to withdraw from the programme. b) Students failing more than fifty percent (50%) of their courses within any academic year will normally be asked to withdraw from the programme c) Students withdrawing voluntarily at any time during the course of study will be asked to pay an administration fee amounting to thirty percent (30%) of the total fees payable by the student for the relevant programme for the year. A trimester fee (1/3 of the yearly fee) will be charged for each trimester completed or started. d) Students who have withdrawn voluntarily or required to withdraw based on 5(a) and 5(b) above will be allowed to re enter once. Should the student withdraw voluntarily or be required to withdraw having already previously withdrawn from the program will not be allowed to recommence the program. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 15

6. Special Sitting Based on consultations held at the Board of Examiners meeting, students may be allowed a special sitting of an examination depending on: a) Academic history b) If the outstanding course is the last requirement to enable the award of the degree. c) If the course will not be offered in further trimesters and students are carrying forward coursework marks Note carefully that request for special sitting may not necessarily be granted. 7. Course Weighting Evaluation of all compulsory courses is through a combination of coursework and final examinations. Candidates must attain 50% or more in each component in order to pass any particular course. Grading Scheme A: 70% + B+: 60-69% B: 50-59% F: <50% 8. Submission of Coursework and Late Submission Penalties Procedure for handing in assignments a) All coursework must be submitted online to Lok Jack elearning. b) Documents should be saved in MS Word format. c) The font used must be Century Gothic pitch 11 or Times New Roman 12. d) Referencing and The Bibliography must be presented in the Chicago Style format (http://lokjackgsb.edu.tt/articles/files/citation_guidelines_july_2010.pdf ) and the sources of all references and quotes must be acknowledged. e) No coursework assignment should be handed in to lecturers directly. f) Any extensions in submission deadlines for coursework will be formally communicated by the Learning Assurance Officer. g) All assignments must be submitted with a TurnItIn Report as part of the University s Policy against Plagarism and Protection of Intellectual Property. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 16

Late submissions and penalties The course outline will specify the conditions under which coursework assignments may be submitted after the stipulated deadline. Penalties may be applied. Excuses 1. Excuses relating to matters under the control of the student will not be accepted. These include, but are not limited to, bad time management, computer problems, inability to locate information, personal commitments such as holidays, political or social activities. Technical problems related to passwords or internet access will NOT be accepted as excuses. 2. Where extenuating circumstances are claimed for a late submission, these must be confirmed by documentary evidence at the time of the late submission (For example, medical certificate in the case of illness employer letter in the case of unavoidable business commitment, etc). Foreign travel is generally not accepted as an excuse for non-submission of assignments. 3. All requests for late submissions must be approved by the member of faculty in advance of the deadline for submission. 4. Where extenuating circumstances are accepted, no penalty will be applied. Assignments approved for late submission received after marking of coursework is complete will not be recorded as failures and the student will be allowed to submit as a first submission. *All appeals or cases falling outside these guidelines will be referred to the Program Director. Feedback Students are provided feedback for coursework through the following mechanisms: Written comments by Faculty. In-class or group face to face session with lecturers. Appeals Students who are dissatisfied with their coursework or examination marks may formally query the mark obtained. (See Regulations for Graduate Diplomas & Degrees pg. 45). Request for Consultation: Student may request a consultation with the First Examiner to compare their examination performance with the requirements of the examination. There can be no change of marks from a consultation. The application must be done within 7 days of the publication of results on banner. To expedite the process students are advised to apply for the consultation directly at the School of Graduate Studies, UWI Main Campus and bring the advice personally to the Learning Assurance Unit at the Lok Jack GSB. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 17

Request for Remark: In this case, the student is requesting an independent remark of his/her coursework or examination. The application must be made withing four weeks of the publication of results on banner OR within five days of a consultation. A fee of $375.00 is to be paid to the UWI Campus Bursary for this request and the receipt is to be brought to the Learning Assurance Unit at the Lok Jack GSB. If the remark results in an upward change of GRADE, the fee will be refunded. 9. Attendance Students are required to have an attendance level of 100% for workshops and 80% for examinable courses. Where students do not meet the requirement and have obtained approval for explained absences, the lecturer will make a recommendation to the School with respect to whether the student can be allowed to sit the final examination. Students missing more than 50% of class time for examinable courses even for medical or approved reasons will not be allowed to participate in the final examination and will receive a grade of FA (Failed Absent). In the event of missing components of workshops the component missed will have to be attended within a subsequent offering of the same workshop. Medical Certification or approved leave of absences must be obtained in order to explain absences from classes. Practicum The conduct of the Practicum will see teams of three students of varying disciplines develop solutions/approaches to real world challenges/opportunities identified by participating private and public sector organisations. Moreover, the students work will be assessed by both an experienced C-level, faculty practicum Supervisor and an assigned company executive. The Practicum Team will be comprised of a maximum of three (3) students selected from within a single programme or across programmes. The team selected will develop a proposal under the guidance of the Practicum Supervisor and the Company Supervisor. Students will also be allowed to identify possible projects but these must meet the approval of the responsible Executive in Residence. The Practicum will be conducted over a six month period and seeks to formalise the translation of the theoretical learnings gathered over the course of study into the realm of real world business reality. The solution of problems and the generation of viable alternatives are the features of the authentic teaching and learning model that the Lok Jack GSB has introduced as its academic philosophy. Arthur Lok Jack Graduate School of Business Student Handbook January 2014 18

With respect to the start of the Practicum, the following applies: EMBA and Master of Human Resource Management 1. Students are expected to commence the Practicum upon completion of all taught courses. 2. Students will only be allowed to start the practicum upon successful completion of all core courses. IMBA and Master of Marketing 1. Students are expected to commence the practicum at the start of the second to last trimester of the programme. Students must not be trailing any first year courses when they start the practicum. 2. Students will be allowed the option to start the practicum upon completion of the taught courses on a case by case basis. Students are given comprehensive practicum guidelines at a practicum launch. *Each student must submit an individual practicum. Plagiarism The Lok Jack GSB has a zero tolerance policy for plagiarism. (See Appendix 1) Re-Application/Leave of Absence Policies Applicants who have been accepted into a programme but for some reason, are unable to pursue it at that time must re-apply for entry if they wish to pursue the programme in the future. Students are not eligible for Leave of Absence (LOA) during the first (1st) trimester of programme. A student must complete one full trimester before becoming eligible for LOA. Students already registered may apply for a leave of absence from their course of study for not more than two (2) consecutive academic years. Leave of absences will not be granted for more than one year in the first instance. For details, please see Regulations for Graduate Degrees and Diplomas (pg 15). Requirements for the award of the degree In order to be awarded the degree, students must meet the following requirements: 100% attendance in all not for credit courses and workshops, which are compulsory At least 80% attendance in all compulsory courses and electives. Successfully complete all required core courses, not for credit courses, electives and Practicum. Award of Distinction Please see UWI s regulations for Graduate Diplomas and Degrees pg. 23 for details Arthur Lok Jack Graduate School of Business Student Handbook January 2014 19