SOLVENTEK 2011 Technology Enabled Business Solutions Tailored To Your Needs
Who We Are... Solventek represents Solvent Technologies & Support Solutions, a provider of IT Outsourcing and BPO solutions to Businesses world-wide, from our offices and ODCs in USA & India. Established in 2007, as a BPM and Testing outsourcing Service provider, we have experienced a steady growth and increased our Service & Product footprint to include diverse IT Platforms, BPO, Call Center Support, Transcriptions, Back-office Productivity Product Offerings, Business and Management Consulting. Solventek provides both onshore and offshore consulting and outsourcing services either directly or through our Strategic Business Partners. All our deliverables come with Service Level and Price Guarantees, and are underwritten by an ISO 9001 certified process framework. Most of Solventek s customers are repeat customers, and represent a diverse set of domains and industries, including (a) Finance (b) Banking (c ) Manufacturing (d) Retail (e) Insurance (f) Entertainment (g) Health Care (h) Legal (i) Pharmaceutics Our Vision At Solventek, we believe in the power of Technology, and are always exploring ways to harness it to not only solve our customer s immediate needs, but also set them on a strategic path for growth and productivity. Our Vision and Growth Strategy coalesce around our passion to provide tangible Business Value to our customers though the innovative use of Information and Technology at affordable price points. Solventek aspires to delight our customers with the innovative use of low cost Technology solutions for their diverse Business needs and provide tan- SOLVENTEK 2011 2
Why Solventek? As a customer scouting for reliable IT and BPO Vendors, you have a plethora of companies to choose from. But why should you choose Solventek over others? What makes Solventek the ideal choice for your business? What is the differentiator for Solventek? At Solventek, we know each Business has its own set of unique needs. While most vendors profess to give you the best solutions at the lowest price points, at Solventek, we provide Service Level, Quality, and Price Guarantees built into our contracts with our customers, that few other companies in the industry offer. We are able to do so for the following reasons: We are easy to do business with: We take the pain points out of the outsourcing process through the use of customer centric best practices honed over years of experience We are both local & Global: We provide experienced and industry certified resources with domain expertise, both onshore and offshore We are resourceful: We have a Can Do attitude and apply innovative methods to deliver the goods at the Service level and price point promised We are reliable partners: ISO 9001 & TQM baked into our Service Delivery model means that there are no surprises or risks during execution We are flexible to our customer needs: Our delivery model caters to our client process, availability, logistics, training and security needs We are hungry for your business: As a growing company we strive to ensure that our service quality and low prices make you our repeat customer. Try us once and you are will not see the need for any alternatives. Guaranteed! SOLVENTEK 2011 3
Why Solventek? SOLVENTEK S VALUE PROPOSITION Process & Quality Standards ISO 9001 certified models Total Quality Management (TQM) Comprehensive Service Offerings IT Outsourcing BPO Solutions Consulting Services Stability Established 2007 Growing Clientele Service Level Guarantees CONSISTENT HIGH QUALITY RISK MITIGATION BUSINESS VALUE TO CUSTOMER COST SAVINGS FLEXIBLE DELIVERY Low Cost of Delivery Low Price Points SAAS Advantage Low Operational Overheads Practice Maturity Best Practices Risk Management Experienced Resources Global Delivery Onshore/Offshore Flexibility Travel Flexibility Seamless Handoffs Our Offerings The following is a list of our product and Service Offerings in 2011. Our product offerings are scheduled to be available on SAAS platform beginning 2012 Q1. Services Products IT Outsourcing & Consulting Solventek EMP-PRO BPO Services Solventek EXP-PRO Business Consulting Solventek TIME-PRO Management Consulting Solventek PROJECT-PRO SOLVENTEK 2011 4
I.T. Service Offerings Solventek provides outsourced IT development, hosting and consulting support from both its Offshore Development/Data Center located in Hyderabad, India, and also onshore support at the client sites, in the following areas: Application Development & Support across diverse Technology Platforms Web Technologies - XML, XHTML, JSP, ASP.NET, PHP, SEO, SOA BPM Pega, Tibco iprocess (Insurance, Banking, CRM Frameworks) EAI Tibco Business Works, Tibco Business Events ETL Informatica, Ab Initio Platforms: JAVA,.NET, VB, Oracle, SQL Server, Websphere, Tomcat, IIS ERP Oracle Apps, SAP, Custom ERP Automated Testing (QTP, Load Runner, HPQC) Reports Crystal, Jetforms, Oracle, Business Objects Operating Systems Linux, Unix, Windows, Mainframes Technology Consulting and Sourcing Quality Control: Testing and Validation (Manual and Automated) Project & Delivery Management Mobile Application Development: Android, ios, Windows Mobile Web Page, Portal & Portlet Development Hosted Web-based Sales Solutions: Catalog, Shopping Cart & Payment Processing Some of the key highlights related to Solventek s IT Services are: Secure Development/Data Center for outsourced delivery ISO 9001 and TQM standards ensuring high quality of service delivery Low price points for service delivery Service Level Guarantees Flexibility on project size and contract types (T&M / Fixed Bid / Hybrid ) SOLVENTEK 2011 5
BPO lets you focus on your core business while reaping the dual benefits of low costs and transferred non-core business operations. Solventek s BPO practice provides you with efficient, low cost and high quality services built around ISO 9001 and TQM standards. Solventek provides the following BPO services Call Center Support Services: Customer Service, Sales Support and Order Management, Product and Technical Support Transcription Services: Legal, Medical & General Data Digitization and Indexing: PDF-XML Conversion, PDF-RTF, Conversion, Images, Printed Text Documentation Services: Data Entry, Technical Writing Benefits of utilizing Solventek BPO are manifold and include the following: High quality services provided by reliable and experienced BPO personnel Business & Management Consulting Soventek Business Consultancy services provide consulting and operational support for Businesses in the following areas: Project Management & Delivery Business and Technology Outsourcing Strategic Global Sourcing BPO Services Export and Retail Solutions for Clean Technology Products and Services* *At this time, Solventek s consulting services are focused only on the Indian Market. Solventek Consultancy Services provide you both the ways and means to target and penetrate the Indian market with emphasis on Energy/Infrastructure Projects sanctioned by the Federal, State and Municipal Governments, Rural Development, Consumer Goods and Services, and NGO projects. SOLVENTEK 2011 6
Solventek s Product Offerings Solventek Productivity Suite is primarily geared for small businesses and start ups and and are designed for easy customization and rapid implementation. The functionality provided by these products encompasses 4 key areas: Solventek EMP-PRO : provides an end to end solution for managing all facets of your company s employees and contractors from On-boarding, to Development, Performance Management, Compensation and Benefits Solventek TIME-PRO: provides functionality for Leave Management, and Time Tracking for employees and activities Solventek EXP-PRO: simplifies and expedites your company s inventory and expense management processing Solventek PROJECT-PRO: provides small businesses and startups with key project management functionality to effectively initiate, execute and measure the success of their projects Solventek OFFICE-PRO Suite: Solventek Productivity Product Bundle that combines Emp -Pro, Time-Pro, Exp-Pro and Project-Pro tools seamlessly and provides the following business benefits: Streamline your office administration Boost office productivity Reduce administrative costs Simplify expense management Track your project ROI Products can implemented individually or as a bundle Implemented as web based platform Will be provided as a service (SAAS) starting 2012 Q1 EXP-PRO OFFICE-PRO SUITE EMP-PRO PROJECT-PRO TIME-PRO SOLVENTEK 2011 7
Small Business/Start up Solutions Solventek offers a combination of products and services geared primarily for Start ups and Small businesses that will immediately address your non-core business functions like IT, Web and Mobile based Sales and Marketing, Office Administration and other BPO functions like Call Center Support Marketing & Selling Solutions Web site design & hosting Retail opportunities in emerging markets Call centers Web based Sales & Order Management BPO Call center Operations Transcriptions Data management Services Documentation Services Mobile Solutions Android ios Windows Mobile Bundled Solutions for Small Businesses/ Start-ups Solventek OFFICE-PRO Suite Solventek EMP-PRO Solventek EXP-PRO Solventek TIME-PRO Solventek PROJECT-PRO IT Support Services Application Development Technology Consulting and Sourcing Quality Control Project & Delivery Management Mobile Application Development Web Page & Portal Development Hosted Web-based Sales Solutions Solventek s high-quality products and services come at price points that will surprise you, and leave your CFOs smiling. Solventek can tie-up as your strategic outsourcing partner, provide you dedicated human and technology resource team that will contribute to and share in your success, and grow with you as you evolve into a larger enterprise. SOLVENTEK 2011 8
Mid-Size/Large Business Solutions Solventek as a solid track record of servicing large enterprises since 2007. Our service offerings to mid-size and large enterprises have mainly been around IT Support both onshore and from offshore, Global sourcing, Project management and Consulting support across various domains and Technology platforms. Quality Control and Validation Manual & Automated Testing Verification & Validation (VAV) services Certified testers Business Process Outsourcing (BPO) Call Center Operations Transcriptions Data Management services Bundled Solutions for Mid-Size/ Large Businesses Business Process Management (BPM) Streamline & automate business processes Organize internal/external process & integrate existing IT systems Deliver BPM solutions using Pega & Tibco BPM tools. IT Support Services Application Development Technology Consulting and Sourcing Quality Control Project & Delivery Management Mobile Application Development Web Page & Portal Development Please browse our website (www.solventek.com) to learn more about our Service offerings and Business Solutions for large enterprises to gain a better understanding of what we offer and how you could leverage our expertise and experience for your benefit. SOLVENTEK 2011 9
Solventek s Offshore Project Delivery By utilizing Solventek s offshore capabilities an organization can realize the benefits of our application outsourcing expertise, such as Low-cost Delivery options, mature and experienced development teams Experience with complex projects involving multiple locations, languages and business processes Seasoned Program/Project Management Talent Solventek s approach to the offshore operating model is based on providing capabilities in three areas: People, Process and Technology People Process Technology Project Managers Technical Design Review Network Infrastructure Offshore Coordinators Lead System Architects System Architects Application Development Cycle Requirements Validation Quality Control Solventek Delivery Framework Hardware Infrastructure Software Tools Communications SOLVENTEK 2011 10
Our Team At Solventek we take pride in the caliber and skills of our highly motivated employees and consider them the key to the continued growth of our company and the realization of our vision Our employees and associates share a common passion to be the best at whatever they do. Our team has a diversified technological skills, functional backgrounds and domain knowledge in order to best serve our customers varied service requirements. Our rigorous recruitment and compensation processes ensure that we hire the best brains in the industry and retain the talent. All Solventek s employees and associates demonstrate the following traits and behaviors: Share Solventek s vision and passion for Customer Satisfaction Display professional demeanor and a Can Do attitude Demonstrate Thought Leadership and Innovation Leverage deep business and technical skills Have extensive Industry experience and Domain knowledge Are Industry certified in pertinent technologies/ platforms (Solventek has a 100% certification rate) Hold advanced educational degrees in Business, Engineering and Technology Excellent communication and soft skills Global travel flexibility at a short notice for required time durations Provide excellent Project Leadership and Management Support Flexibility to align with diverse development and implementation methodologies required by our customers SOLVENTEK 2011 11
Solventek s Offshore Development Center Solventek s Offshore Development and Data Center is located in Hyderabad, India. The ODC or Embassy model provides our customers with specific data security and compliance requirements, a secure and dedicated work area, where all assigned resources (Human and Technology), and job execution, comply with the security and process standards laid out by the Customer. In other words, our customers will have a true extension of their office in India. While ODC is not necessary for every customer, Solventek provides a dedicated and secure work area and resources to each of our clients to ensure an added level of security and confidence for our customers. Some of the key features of our ODC in Hyderabad are 3 Tier Physical Security Security to human and technology assets of Solventek and its customers and features security personnel, CC TV Surveilance, etc. Data Security Restricted use of Cell Phone, storage media, Internet, communication tools (like IM/personal Email) and personal laptops Security personnel ensure that no Intellectual property either in written or digital form leave the ODC premises No sharing of repositories, databases, or other resources on workstations across various customers Regular data backups Infrastructure Hardware and software built and configured to customer specs Internet access through leased lines with built in redundancy ensures high availability and reliability Built in Power back up ensures business continuity in case of emergency Personnel Policies Extensive background checks and 5 part Interview process Compliance with Customer policies on hiring and retention SOLVENTEK 2011 12
Consulting / Strategic Partners We are always looking for business partnerships with firms around the world that complement our product and service offerings, and contribute to the business value delivered to the customer, in partnership with Solventek. Here s a list of some of our strategic consulting partners: Wipro Consulting Services Nexus Management Group Ltd Bourntec Solutions Some of our customers... Here are some of the customers who have been serviced by Solventek either directly or through our consulting Partners Magic Mushroom Cinema Pvt. Ltd. Solventek welcomes your Business! SOLVENTEK 2011 13
US Office 5600 N River Road Suite 800 Rosemont, IL 60018 USA Tel: 1 888-656-4166 Ext 1000 Fax: 1 847-752-4908 Info@solventek.com INDIA Office Plot 25 Castle Hills, Road # 2 Masab Tank, Hyderabad, A.P.,500028 INDIA Tel: 1 888-656-4166 Ext 2000 Fax: 1 847-752-4908 Info@solventek.com Want to be Solventek partner? Please send your enquiries to Partnerships@solventek.com For employment opportunities, write to us at careers@soventek.com www.solventek.com Flexible and innovative Products and Services to increase productivity and impact your bottom line An unbeatable combination of innovation, low cost and quality SOLVENTEK 2011 14