JOB SEARCH TECHNIQUES

JOB SEARCH TECHNIQUES Job Search Techniques To give clients the tools and confidence to pro-actively search online for job vacancies and hidden opportunities. For clients who can use IT competently already, they must have an email address which they can access independently and be able to surf the Internet. Where to Look Identify the most common places to see job adverts Identify different methods of application Become familiar with navigating to and around the most popular websites with job vacancies Language of Adverts Vocabulary / abbreviations found in adverts Vocabulary / abbreviations of Job descriptions Being Pro-active Register with My Gov.je to receive jobsinjersey notifications Subscribe to various a jobs feed Like various support agencies on Facebook Cover Letters Layout of a formal letter Language of a formal letter How to structure a cover letter Key points to include Differences between covering email Write a covering letter / prospective letter Preparing for the Interview Researching the Company Researching key individuals Using advanced search features in Google Use LinkedIn to research people and opportunities Brainstorm questions to ask employees Your online presence Create an appropriate email address Google yourself Reduce ranking of negative articles etc. Advantages & Disadvantages of Social Networking Security / Privacy settings in Facebook Social Networking Etiquette Outcomes: To know at least 7 different websites where they can find jobs To know how to build a list of companies to actively target to find a job To understand the best practice when sending CVs and Covering letters To know what to research and where to research information before a job interview To know how to use social media sites to find a job

TELEPHONE TECHNIQUES Telephone Techniques To understand the importance and key aspects of good telephone skills at work. Clients with limited experience and confidence of answering the phone at work. The Verbal Handshake The importance of the role Perceptions of different companies How to answer a call professionally How to read Customers Identifying different customers needs How to assess customers Tailoring your approach to suit the customers need Managing Complaints Strategies for dealing with angry customers Showing your understanding Taking responsibility for the call Closing the Call Repeat key information from notes Detail the next steps Action Plan Avoiding promises stating your limits Ending the call politely Taking Messages Leaving messages with colleagues Leaving messages on answer phones Taking down messages on behalf of someone else Providing key information Recording key information How to lay out a message Using the phonetic alphabet to relay codes etc. Outcomes: To know how to answer the phone in a professional manner How to take and pass on messages at work How to end a call which requires further action Have the basic skills to manage an angry customer on the phone

REFRESHER EXCEL Refresher Excel To remind students of the main tools and features of Excel. To fill in any gaps in their basic Excel knowledge so that they can carry out every day Excel tasks in the workplace. For individuals who have used MS Excel in the workplace before but either haven t used the latest versions or need a refresher session before re-entering the workplace. NAVIGATION & SELECTION Navigate using short-cut keys Select cells using the short-cut keys Use the Find and Replace command Freeze panes Navigate between sheets and workbooks using the keyboard Use short-cut keys to open and close workbooks INPUTTING & LAYOUT Data inputting tricks Use the Autofill handle Use smart tags to copy and fill series Use the merge and centre icon Insert columns, rows and cells Use Auto-text to automatically insert text Use short-cut keys to undo mistakes Automatically adjust row heights and column widths Use the short-cut zoom controls FORMATTING Use the format painter to copy format Apply and amend various borders Use the Clear option to remove formatting Introduction to number formatting Use the comma icon Increase and decrease decimal places Wrap text within a cell SORTING DATA Sort data into ascending or descending order Sort data by more than one criterion Troubleshoot sorting problems Sort individual columns only Sorting by colour

REFRESHER EXCEL FILTERING DATA Turn on and use the AutoFilter Apply more than one filter Use the custom AutoFilter Use filters to find and correct mistakes Filter by colour Clear all filters BASIC FORMULAS Use the AutoSum icon Understand the basic principle of formulas Insert SUM, AVERAGE, MAX, MIN and COUNT formulas Use the AutoFill handle to copy formulas Insert simple addition, division, multiplication and subtraction formulas Use a formula to calculate percentages Use status bar to see formula results OUTCOMES Students will be able to: Navigate and select parts of the spreadsheet using short-cut keys Use the autofill handle to carry out data inputting tasks Re-format a spreadsheet to look professional Sort and filter a standard Excel spreadsheet Insert basic formulas to add up and count values

WORD REFRESHER Word Refresher To remind students of the main tools and features of Word. To fill in any gaps in their basic knowledge so that they can carry out every day Word tasks in the workplace. For individuals who have used MS Word in the workplace before but either haven t used the latest versions or need a refresher session before re-entering the workplace. NAVIGATION, SELECTION & REFORMATTING Move quickly around a large document Tips and tricks on selecting text Remove all formatting from a document Edit the font type and font size Embolden, underline, double underline and italicise text Edit the font colour Edit the options in the Font dialogue box Make the text superscript, subscript or strikethrough Use the Format Painter Change the case of text Edit the text alignment using short-cuts Typing words with accents Use the Find and Replace tool TEXT LAYOUT Show and hide the ruler Edit page margins Quickly amend alignment, indentations and spacing Apply bullet points Apply numbering and listed numbering options Use the Increase and Decrease Indent icons Restart and continue numbering Apply left, right and decimal tabs Open the tab dialogue box Apply leader marks to tab stops Adjust and remove tab stops MAIL MERGE Create a standard letter Insert fields for the address and salutation Identify the data source Complete the Mail merge SENDING & PRINTING Send a document as an attachment Send a document in the body of an email Save and send a document as a.pdf Navigate around Print Preview dialogue box Amend options in the Print dialogue box

WORD REFRESHER OUTCOMES Students will be able to: Navigate and select parts of a document quickly and efficiently Reformat a document Insert and edit bullets or numbering to a document Use tabs to align information Run a simple Mail merge Send and Print a document

OUTLOOK REFRESHER Outlook Refresher To remind students of the main tools and features of Outlook. To fill in any gaps in their knowledge so that they can carry out every day Outlook duties in the workplace. For individuals who have used MS Outlook in the workplace before but either haven t used the latest versions or need a refresher session before re-entering the workplace. INBOX FEATURES Customise the layout and look of the inbox Sort emails by size, category & mail to follow-up Use search & advanced search options Use the follow-up options on an email Edit the Favourites Folder Use the new features of the reading pane Turn on the Out of Office ADVANCE EMAIL FUNCTIONS Create, reply & forward messages using short cut keys Check recipient names using short cut keys Use the cc: and bcc: field Mark a message as important, confidential or sensitive Insert voting buttons Request a delivery receipt and read receipt Have replies sent to an alternative mailbox Add a reminder to follow-up an email Insert a hyperlink instead of an attachment Attach an item such as an email or business card Use Quick Parts to repeat standard text Change the message format Select an alternative folder to store the sent item Add icons to the quick access toolbar ADVANCED CALENDAR FEATURES Change the view of the calendar View the Task Pane Create a reoccurring meeting Attach a document to a meeting request Categorise a meeting View the calendar when making appointments Use the scheduling assistant Use the search function Share and open shared calendars

OUTLOOK REFRESHER ADVANCED CONTACTS FEATURES Use the different contact views Edit the field headings Create a new contact from the same company Email or send a new meeting request to a contact Share and open shared contacts Create and edit a distribution list USING TASKS Look at the difference between tasks and appointments Change the view of your tasks Create a new task using the short-cut keys Delegate a task to an individual Share and open someone s shared tasks Attach a document to a task OUTCOMES Students will be able to: To personalise the layout of their inbox Use the advanced features of sending an email Schedule appointments and adjust the calendar views Add new contacts and create groups Use tasks to stay organised

INTRO TO IT: Advanced Intro to IT Advanced Objectives To introduce clients and give them confidence in the main Microsoft Office programs so that they can apply for roles which require IT skills. Mature delegates who need to learn the basics of IT and gain confidence using IT applications. They should already have a basic understanding of how to use the internet mouse and keyboard skills and possess a digital copy of their CV Using the Internet Researching information online Newspapers online Using online maps finding places Checking the weather and tides Adding websites to favourites Changing your Home page MS WORD: Creating documents Why use Word? Creating a new document Using the Font tools Explore the Paragraph tools Saving a document MS WORD: Navigating and Reformatting Navigating around a document Selecting text cut, paste, copy, Reformatting & aligning text bold, underline, etc. Using the format painter Setting tabs to create neat lists of data MS WORD: Images & Shapes Working with images Drawing with shapes Creating charts Using WordArt MS WORD: Tables and Screen Shots Adding tables to a document Inserting columns/rows Changing the table design Merging and splitting cells Taking Screen Shots Recap Word ALX Training Oct 2013

INTRO TO IT: Advanced CV and Job searching Where to look for jobs online Join jobs feeds / text feeds Use Google to research companies & individuals Build a list of prospective employers Editing & updating your CV Saving & sending the CV as a PDF MS PowerPoint What is PowerPoint? Slide Design & Colour Scheme Inserting pictures from a file or the internet Inserting and formatting Text boxes Applying animation to the show Adding transitions to each slide MS Outlook What is Outlook? Emails - create, reply, delete, save & forward Attaching documents to emails Calendars Creating appointments & meetings Contacts Adding, editing, viewing Tasks adding, editing and assigning MS Excel: Inputting Data and Basic Formulas What is Excel? Creating a basic spread sheet Inputting data Selecting data Formatting data Basic formulas MS Excel: Common Formulas and Charts Using common formulas Creating colourful charts Reformatting charts MS Excel: Sort & Filter and Conditional Formatting Sort data into ascending or descending order Turn on and use the AutoFilter Apply more than one filter Automatically colour cells which meet text and value criteria Recap Revision of everything covered Sections revisited where necessary OUTCOMES: Students will be able to: Use the internet to job search effectively Create, edit and professionally format a word document, excel document or PowerPoint presentation Use sort, filter and conditionally format to manipulate data in a spreadsheet. Insert a basic formula to calculate figures on a spreadsheet Navigate and use the basic features of Outlook ALX Training Oct 2013

INTRO TO IT: Basic Intro to IT (Basic) To introduce clients & give them confidence to email, using the internet and other common IT principles so that they can job search effectively, update their CV, apply for jobs online and correspond with their PA via email. Clients who have do not know how to use a computer. It is designed for clients who do not know how to send and check emails or search for jobs online. COMPUTER & INTERNET BASICS Hardware & Software The Desktop Operating systems, web browsers & search engines Using a search engine Navigating around websites Saving favourite websites Search engine options Search engine - Images, News, Videos, etc. Making Online forms easy Using usernames & passwords Delegates will sign up for email address if required EMAILS Introduction to emails Sending, receiving, replying, filing, deleting & forwarding Attaching documents to emails RESEARCHING INFORMATION Online Newspapers Google Maps searching, planning routes, Street View, obtaining information from it Online news Wikipedia LIFESTYLE Online TV, Radio & Podcasts Online shopping advantages & disadvantages Shopping website example - Amazon Auction sites ebay Paying online Protecting yourself online MICROSOFT WORD What is Word? Using the Ribbon Creating new documents Selecting text cut, copy & paste Page layout Formatting, aligning text & spellcheck Saving documents to a USB memory stick Adding an image, table or shape to a document

INTRO TO IT: Basic MICROSOFT WORD CVs Editing and saving CVs Open & save a document received by email Save & send a document as a pdf ONLINE JOB SEARCH SKILLS Where to look for jobs online How to apply for online jobs Introduction to LinkedIn Using Facebook & Twitter to find jobs MICROSOFT EXCEL What is Excel? Creating a basic spread sheet The cursor functions Inputting data Selecting data Formatting data Basic formulas FILE MANAGEMENT Where to save documents Searching for documents / programs Naming & renaming documents Using folders Copying & moving documents Changing the view of file explorer Taking Screen shots Printing a document SESSION 12 RECAP EXERCISE Revision exercises covering Word, Excel & internet Outcomes: Clients will be able to go online to find jobs and related information Send emails and check their inbox Create a basic document using Word Carry out a basic data inputting role in Excel Save and retrieve files and folders

ESOL ESOL To prepare non native English speakers to job search, attend interviews and using English in the work place. Whilst the main focus of the ESOL courses is to improving Speaking and Listening skills, students will also work on their Reading, Writing and Grammar skills. ESOL courses are designed for non native English speakers who are currently seeking to improve their English skills so that they can effectively research the job market, apply for appropriate jobs and present their skills to prospective employers at interview. Work related vocabulary Speaking and listening skills Asking and answering questions Pronunciation practice Tenses present, past and the future Reading basic texts Writing basic notes Handwriting practice Small talk OUTCOMES Students will be able to: Speak and understand English better than before the class Have more confidence to speak in English Demonstrate a greater range of vocabulary