SAP Solution Manager 7.1 SAP AG August, 2011
Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. 2011 SAP AG. All rights reserved. 2
Alert Monitoring, Analytics, Dashboards IT Business Business Process Stabilization (monitor interfaces & jobs) Business Process Improvement (based on document backlog) Business Process Improvement (based on internal benchmarks) Minimize interface failures Minimize errors or delays in background processing Maximize technical performance Avoid functional errors (e.g. ABAP dumps, update errors) Clean up old & open business data Identify possible end-user training gaps Standardization issues Close process design gaps Adjust customizing and/or configuration Reduce Time to Market with Lead Time calculations Analysis of Working Capital (e.g. Slow Moving Stock) Improve Supply Chain (e.g. STO Value in Transit) Reduce Exceptions in Order Management (Rejections, Returns, Incompleteness) Protect initial investment Make most of initial investment & achieve optimum according to plan Business Process Monitoring for interfaces, background jobs & cross-application Business Process Analytics Business Process Analytics & Business Process Monitoring (application-specific) Business Process Operations Dashboards 2011 SAP AG. All rights reserved. 3
Functional Scope High-level Overview Application specific monitoring for SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM SAP CRM (Sales, Services, Customer Interaction Center; Marketing) SAP APO (planning runs in DP, SNP, PP/DS, gatp/bop) SAP SRM (Self-service Procurement, Sourcing Cockpit) Background Job monitoring for Single background jobs or SAP BW Process Chains Interface monitoring for IDoc, BDoc, trfc, qrfc, bgrfc, Batch Input, flat files, SAP PI Cross-Application monitoring for ABAP dumps, Update errors, number range fill-level, Application Log entries Performance monitoring for transactions and RFC processing Industry specific monitor enhancements for SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP for Utilities Data Consistency monitoring for SAP ERP, SAP CRM, SAP APO Complete catalog available under http://service.sap.com/bpm > Media Libary > Customer Information > Business Process & Interface Monitoring - Part 2 2011 SAP AG. All rights reserved. 4
Information Flow High-level Overview People Dashboards Email SMS Service Desk Message Solution Manager BW Trend Reporting Service Level Reporting Continuous Online Alert Monitoring Solution Landscape 2011 SAP AG. All rights reserved. 5
Technical Configuration and Implementation Customer SAP CRM Supplier SAP SRM Headquarter SAP ERP & BW Problem occurs in the system landscape Production SAP SCM Distributor Legacy System Warehouse SAP EWM Subcontractor Legacy System What part of the core business process is affected? Key message: The technical configuration is dependent on the number of business processes in combination with the number of monitoring objects and respective key figures. The configuration and implementation is usually achieved within a couple of days or weeks as most Business Process Monitoring functionality comes pre-configured and out-of-the-box. 2011 SAP AG. All rights reserved. 6
Best Practice: Organizational Structure for Business Process Stabilization IT Business BPMon Owner / Project Lead Executive Sponsor Who reacts and solves the issue? Who is the escalation contact? BPMon Requestor & Consumer BPMon Architect / Expert BPMon Requestor & Consumer Key message: The organizational change management is dependent on the organizational complexity and the scope of Business Process Monitoring roll-out. It can take up to several weeks or even months 2011 SAP AG. All rights reserved. 7
Setup Methodology Model business processes in SAP Solution Manager (Solution Directory) Modeling from scratch Copying from Solution Manager project or Business Process Repository Importing a template solution Configure Business Process Monitoring in SAP Solution Manager Select processes and steps you want to configure Select monitoring objects and respective key figures per selected process step Define threshold values and select options (e.g. organizational units) per key figure 2011 SAP AG. All rights reserved. 8
Template Solution The file BPM Template Solution - ST-SER XXX.zip and the corresponding documentation Template Solution for BPMon - Detailed Description.ppt can be downloaded from the SAP Service Marketplace http://service.sap.com/bpm» Media Library» Technical Information More information can be also found in the following SDN Blog Several standard business processes in the logistics area are included in the solution template and come already pre-configured with selected Business Process Monitoring key figures 2011 SAP AG. All rights reserved. 9
Example: Order to Cash Backlog of open ERP Sales Orders Backlog of open Outbound Deliveries Backlog of CRM Orders in Status Error in Distribution qrfc Monitoring of critical queues No. of Inbound SHPCON IDOCs in Error Status Invoices not transferred to Accounting 2011 SAP AG. All rights reserved. 10
Business Process Stabilization Information Flow with Business Process Monitoring 1 2 3 Receive notification (e.g. email) Access Alert Inbox (e.g. via URL in email) Access backend system from Alert Inbox 4 5 6 Perform Detail Analysis Identify Root Causes (RC) Define Action Plan 7 Control Achievements via BW Trend Analysis 2011 SAP AG. All rights reserved. 11
SAP BW Trend Analysis Example: Outbound Deliveries older than 10 days without Invoice
Business Process Stabilization Methodology Five phases of typical Six Sigma project (DMAIC) Decide on Business Processes to start with BP Analysis by Define Use BP Monitoring BP Monitoring No yellow or red alerts should show up Control Measure Monitor interfaces (e.g. Idoc, qrfc, trfc), background jobs etc. Use notfication mechanism to manage by exception Implement Analyze Create Action Plan Execute Action Items Root Cause Analysis 2011 SAP AG. All rights reserved. 13
Integration with other SAP tools Reporting Service Level Reporting System Monitoring < Monitoring Business Process Monitoring CCMS Job Management SAP CPS by Redwood SAP BW Job Documentation Service Desk 2011 SAP AG. All rights reserved. 14
Over 1.000 Customers Worldwide 2011 SAP AG. All rights reserved. 15
Further Information
SAP Service Offerings SAP Enterprise Support SAP Solution Manager Enterprise Edition Business Process Monitoring functionality Business Process Analytics functionality Expert Guided Implementation Expert Guided Implementation for Business Process Monitoring Self Service - 'Business Process Analysis' SAP Services SAP CQC Business Process Analysis and Monitoring SAP Business Process Analysis* SAP Business Process Operations* SAP Classroom Trainings (E2E300) Business Process Integration & Automation Management (SM300) Business Process Monitoring * Only for SAP MaxAttention / SAP Safeguarding customers 2011 SAP AG. All rights reserved. 17
Further Information SAP Notes 1320940 - Prerequisites for CQC service: BPA and BPM Describes the necessary (minimum) prerequisites in order to execute an CQC Business Process Analysis and Business Process Monitoring services respectively 784752 - BPMon in SAP Solution Manager - Prerequisites Describes the more detailed and recommended technical prerequisites in order to implement Business Process Monitoring with a wide scope 521820 - Availability of Business Process Monitoring Describes the latest Support Packages or single SAP notes available in order to possibly rule-out known malfunctions of Business Process Monitoring 2011 SAP AG. All rights reserved. 18
Further Information Links Business Process Monitoring on SAP Service Marketplace https://service.sap.com/bpm Business Process Monitoring on SDN https://www.sdn.sap.com/irj/sdn/nw-processmonitoring White Paper Exception Handling and Business Process & Interface Monitoring Link to Business Process Monitoring 2011 SAP AG. All rights reserved. 19
Further Information SDN Blogs & Wiki Functional Scope of Business Process Monitoring in SAP Solution Manager http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15153 FAQ about Business Process Monitoring http://wiki.sdn.sap.com/wiki/display/sm/faq+business+process+monitoring Typical Use Cases for Business Process Monitoring http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/16947 Business Process Monitoring - Template configuration available for download http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15187 2011 SAP AG. All rights reserved. 20
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