Two-Factor Authentication Request for Proposal (RFP) Distributed by: Oakland County Information Technology 1200 N. Telegraph Road, Bldg. 49W Pontiac, MI 48341 August 8, 2013
TABLE OF CONTENTS 1. INTRODUCTION... 3 2. BACKGROUND INFORMATION... 3 2.1. Oakland County Overview... 3 2.2. Project Team Overview... 3 2.3. Information Technology Overview... 4 3. PROPOSAL REQUIREMENTS... 4 3.1. Organizational Requirements... 4 3.2. Software Functionality Requirements... 5 3.3. Technical Requirements... 5 3.4. Implementation Services Requirements... 5 3.5. System Integration Requirements... 6 4. SELECTION CRITERIA... 6 5. TIMELINE... 6 6. PROJECT CONTACTS... 6 Oakland County Michigan 2
1. INTRODUCTION The Oakland County Purchasing Department in conjunction with Oakland County s Department of Information Technology is issuing this Request for Proposal (RFP) to obtain proposal responses for a two-factor authentication solution, which will satisfy the requirements described in this RFP. The objective of this RFP is to provide sufficient information to enable qualified respondents to submit written proposals. This RFP is not a contractual offer or commitment to purchase services. Respondents must be bona fide providers of the solution requested, using technologies that are currently installed and working at customer sites that may be inspected by representatives of Oakland County. To respond to this RFP, proposals must conform to the procedures, format, and content requirements outlined in this document. Significant deviations may be grounds for disqualification. Oakland County reserves the right to waive, at its discretion, any irregularity or informality that Oakland County deems correctable or otherwise not warranting rejection of the RFP. 2. BACKGROUND INFORMATION The following background information has been provided in support of the two-factor authentication solution RFP. Additional information can be found on Oakland County s website at www.oakgov.com. 2.1. Oakland County Overview Oakland County Michigan covers 910 square miles, has 62 cities, villages and townships (CVTs) and is located in southeast Michigan, immediately north of the City of Detroit. Located astride the Interstate 75 corridor and at the heart of Automation Alley, Oakland County is a world technology center. In 2004, Oakland County s population was 1,213,339 with approximately 440,000 parcels of property. Oakland County features one of the lowest operating tax rates in the state, has perennially been the highest job-producing county in Michigan, and is home to six Fortune 500 companies. Oakland County is one of two dozen counties in the nation with the coveted AAA bond rating. 2.2. Project Team Overview The team is comprised of staff from the County s Information Technology Department. The Project Team will serve as an advisory group and, with Oakland County Purchasing Division, is responsible for the evaluation of RFP responses, the vendor selection process and implementation of the selected solutions. Oakland County Michigan 3
2.3. Information Technology Overview The Oakland County Information Technology (OCIT) is a service bureau that provides IT services to 82 County Divisions, more than 100 local governmental units (assessors, treasurers, law enforcement, etc.), over 50 private sector customers, and over 1,300 @ccess Oakland customers. IT is responsible for over 150 major applications consisting of more than 8,000 programs and provides systems support, maintenance, enhancements and new development for all major systems applications. Information Technology maintains a diverse technology portfolio based on a number of established computing standards. These standards are used as a guide when selecting commercial-off-the-shelf applications and technologies. Additional information can be found on the web at www.oakgov.com/infotech. 3. PROPOSAL REQUIREMENTS The data and information from this section will be used in evaluating the overall RFP. Please refer to each requirement by number in your response or respond in-line within the body of this document. 3.1. Organizational Requirements 3.1.1 Submit a brief executive summary of the major facts or features of the proposal, including any conclusions, assumptions, and recommendations the respondent desires to make. The executive summary should be designed specifically for review by a non-technical audience and senior management. 3.1.2 Submit the following information relative to the respondent. If a joint venture, similar information must be provided for each member of the joint venture. Company name and business address, including telephone number, fax number and Internet address. Year established (include former firm names and year established, if applicable). Type of ownership and parent company if any. Respondent s contact name, address, and phone number, if different than Item 1. Brief statement of the firm s background demonstrating longevity and financial stability. 3.1.3. Submit a brief description of respondent s corporate and other organizational history and experience in providing and supporting twofactor authentication solutions for government offices of comparable or larger sizes including cities, villages and townships. The term Oakland County Michigan 4
supporting is limited to the following items: the availability of replacement parts, hardware warranties and technical support. 3.2. Software Functionality Requirements Item Description of Requirement Comply Y or N 1 Can your solution authenticate with an SMS method? 2 Can your solution authenticate with a passcode method? 3 Can your solution authenticate with a hardware token method? 4 Can your solution accommodate a onetime bypass to authenticate? 5 Does your solution meet PCI and HIPPA federal standards? 6 Is your solution scalable? 7 Does your solution allow for integration with custom built applications through SDKs or APIs? 8 Does your application support windows, Linux and Unix operating systems? 9 Does your application support RADIUS for authentication? Explanation 3.3. Technical Requirements 3.3.1. Please describe your software architecture (client-server, web-based, vendor or client-hosted). 3.3.2. Please provide the minimum requirements including operating system, internet browser and list any device that maybe limited? 3.3.3. Are any third party software or applications required, if so please describe. 3.3.4. Can you support both Cloud and onsite, please describe. 3.3.5. If this solution is a cloud-based, please describe how you protect against failures? 3.3.6. How are upgrades handled? 3.3.7. What is the release frequency? 3.4. Implementation Services Requirements 3.4.1. Does deployment of your system require any hardware? 3.4.2. Subscription based or onetime purchase with maintenance? 3.4.3. Include price of releases and upgrades. 3.4.4. Include price for support and type of support (e.g. online or onsite). 3.4.5. What is the duration of support for releases? Oakland County Michigan 5
3.4.6. How is system documentation provided (e.g. digital, hardcopy, help integrated)? 3.4.7. Describe the solutions reporting capability. 3.5. System Integration Requirements 3.5.1. Describe your capability to integrate with the following RDP (remote desktop), Active Directory and Netscaler. 4. SELECTION CRITERIA Proposals will be collected and reviewed after the submittal deadline. They will be evaluated for compliance to the County s RFP standards, as stated in this document. Supplemental information and the responses to requirements will be tabulated and scored. 10% Introduction and Executive Summary 50% Fulfillment of the Requirements 40% Price Proposal / Approach The vendor that provides the most value to the County by providing the most efficient and effective solution will then be selected. Once a vendor is selected, the County s Purchasing Department will contact them to initiate the contract process. 5. TIMELINE The following chart identifies the project timeline for selecting the vendor to complete this project. ACTIVITY DATE 1 Request for Proposal Released 8/8/13 2 Requests for Clarifications Due 8/14/13 3 Response to Clarifications Due 8/16/13 4 Proposals Due 8/22/13 @2:00 PM 5 Short-List Vendors Notified 8/30/13 6 Webinar Demonstrations 9/4 9/5/13 6. PROJECT CONTACTS This RFP is being issued by the Oakland County Purchasing Department in conjunction with Oakland County s Department of Information Technology, located in Pontiac, Michigan, which shall be the sole point of contact for purposes of information concerning this RFP. Oakland County Information Technology Project contacts for information purposes are address: Oakland County Purchasing Division Building 41 West Lower Level 2100 Pontiac Lake Road Waterford, MI 48328 Oakland County Michigan 6
Attn: Richard Brower Email: browerr@oakgov.com Phone: (248) 858-5483 Specific points of clarification must be sent via email to browerr@oakgov.com and Willsj@oakgov.com. Include the specific section(s) of the RFP that is in question. In order to easily identify the email, the subject line must be Question Event 002711 Two Factor Authentication RFP. All questions will be answered and submitted to the Respondents in the form of an amendment to the RFP made available on the Michigan Inter-governmental Trade Network (MITN) at http://www.mitn.info. Vendors are encouraged to register at the MITN site. COOPERATIVE PURCHASING AGREEMENT. Please indicate if you would make product and pricing contained in your vendor response available to local towns, villages and cities. YES NO Oakland County Michigan 7