Access to services by young children and families

Children s Centre Targets 2014/15: Dawlish & Teignmouth This document outlines the targets that have been set for the above Children s Centre in 2014/2015 financial year. These targets are part of the formal contract between Devon County Council and the above Children s Centre. Access to services by young children and families County Target/Priority 1.1 Information and data are shared effectively between partners and demonstrate that most families with young children in the reach area are known and that target groups are identified. Children s Centre Baseline as at Spring 2014 (Quarter 4) Dawlish 82% Teignmouth 84% Group 83% Children s Centre Target for 2014-2015 Where Centre registration is at 93% or above, the target is to achieve or maintain registration at 97% and above. Otherwise the minimum target is 5% above the current rate with a minimum of 80%. More challenging targets may be set by the Advisory Board. Target for 2014/2015: 86% What will you do to ensure you meet your target and demonstrate you have met it? 1.1.1 The centres will continue to work with a range of partners, including Health hosting and supporting services and activities to increase profile of centre. 1.1.2 Establish a 6 month registration action plan with staff team and Advisory Board to reach target. This will take into account number of children who will turn 5yrs during that period. Review after 6 months and Advisory Board to re set target if achieved. Who is responsible for ensuring that this is delivered and how will it be evidenced? 1.1.1 FSW, FSP 1.1.2 Centre Lead, staff team and Advisory Board members. Action plan in place and progress reviewed at AB meeting. Target met. 1

1.2 There are effective systems for monitoring access to services, monitoring and participation. A large majority of priority groups access the centre or engage with relevant services. Priority groups identified and agreed by Advisory Board. See attached minutes from board meeting. Working with the advisory board, the Centre will use data effectively to identify local priority groups (from the example provided in current Ofsted guidance, plus any other locally identified groups,) and will be able to justify clearly why others have not been selected, based on evidence and local knowledge.65% or above of those priority groups identified; access services provided by the Children s Centre. 1.2.a All priority groups will be identified at referral stage and prioritised. 1.2.b Priority groups will be communicated to all partners. 1.2.c All children in priority groups will have a learning journey either through working in partnership with EY providers or by the CC initiating. 1.2.a BSO, Lead Practitioner and Centre Lead. Evidence through referral process and meeting targets. 1.2.b E-News, BSO and Centre Lead. Evidence through AB feedback. 1.2.c Family Support Practitioners, Early Years Workers, Early Years Settings. Monitored by Centre Lead. 1.2d Establish a tracking system to identify and monitor access to services. 1.2d BSO and Centre Lead. review and changes made to increase target. Report back to Advisory Board. 2

1.2.1 Children living 20% most deprived area. LSOA 272 Kingsway Teignmouth Population 172 Reached 112 % 65 LSOA 228 Dawlish Town Population 58 Reached 47 % 81 Target LSOA 1.2.1a Targeted Food on a Budget and Managing Family Finance courses to be provided in partnership with Learn Devon. 1.2.1b Review current take up of services by priority groups to map attendance and identify gaps. Actioned with staff team and partners. 1.2.1c Targeted mailshot for LSOA 228 (registration rates are high) to ensure families have the most up to date information. 1.2.1d Q1 review registration rate of LSOA 272 and completed targeted mailshot if appropriate. 1.2.1a Learn Devon, Centre Lead and Centre Co-facilitor. Evidence will be recorded in tracking spreadsheets (including adult learning and children s tracking). 1.2.1b Centre Lead and Staff leading groups. Evidence Service review data. 1.2.1c BSO. Record of mailshots kept and evidence of increase reach data. 1.2.1d BSO and Centre Lead. Evidence registration data. 1.2.2 Children in Greatest Need (As defined by the LA, children known to CiN and with Cpln & TFS Programme) Identified 40 Children Reached 29 % 73 Children in Greatest Need 1.2.2 Analysis of children not reached to be undertaken when tracking spreadsheet in place. (By end of Q1) 1.2.2 Centre Lead and Lead Practitioner. Record when no children s centre role agreed with Social Care. 3

1.2.3 Children living in households with adults known to have mental health needs. Referred 52 children Reached 52 % 100 Data gathered from referrals to 1-1 family support. Children Living in households with adults known to have mental health needs. 1.2.3a Continue to work closely with Health colleagues to identify and support parents and children. 1.2.3b Deliver and review Mums the Word (low mood, social isolation) Support Group in Q1/2. 1.2.3c Review baseline data with local authority to ensure Children s Centre has most appropriate 1.2.3a Centre Lead, Lead Practitioner, Family Support Practitioners, Midwifery, PH Nurse Lead. 1.2.3b Social Work Student, Health Visiting Lead, Centre Lead. Evidence though attendance, completion, parent and partner feedback. 1.2.3c CSM, Centre Lead and Children s Centre Advisor. 1.2.4 Children living in households with known Domestic Violence/Abuse. Referred 18 (adults) children Reached 12 % 67 Children living in households with known Domestic Abuse/Violence. 1.2.4a Establish baseline data with local authority and Advisory Board. 1.2.4b Staff development session in Q1. 1.2.4a Advisory Board Chair, CSM, Local Authority and Centre Lead. 1.2.4b Family Support Practitioner who is trained in Pattern Changing. Staff show increased 4

1 Staff from the cluster trained to deliver Pattern Changing. All FSP s have attended level 2 Domestic Violence impact on Children course. 1.2.5 Children of Teenage Parents (U20) Children 27 born to teenage parents in 2013 Reached 17 % 63% Children registered with the CC via Interagency communication forms supplied by Midwifery. 1.2.4c Meet with new provider of DV/DA services to review service provision. Children of Teenage Parents. 1.2.5a Targeted Food on a Budget and Managing Family Finance courses to be provided in partnership with Learn Devon. Need identified through Young Parent group consultation and partner feedback 1.2.5b Continue to provide needs lead targeted group in Q1. Alongside this will carry out service review to consider effectiveness. Findings will be feedback to Advisory Board. 1.2.5c Prioritise attendance at Young Parent 28 Week Review Meeting with Midwifery Service. awareness. 1.2.4c Centre Lead and Lead Practitioner. Practitioner knowledge of new service. 1.2.5a Learn Devon, Centre Lead and Centre Co-facilitor. Evidence will be recorded in tracking spreadsheets (including adult learning and children s tracking) 1.2.5b Family Support Practitioner and reviewed by Centre Lead. 1.2.5c Centre Lead to liaise with Midwifery Advisory Board lead. Track on spreadsheet. 5

1.2.6 School Readiness children with speech, language and communication delay (below specialist service threshold) Number of children at end of FSP 2013 who achieved emerging in CLL Reached % 75 (18% of cohort) No information kept at present School Readiness children with speech, language and communication delay (below SALT threshold) 1.2.6a Establish baseline data with local authority and Advisory Board in order to measure performance. 1.2.6b Wider Family Learning courses x2 currently being planned. 1.2.6c Establish a Let s Talk More Task & Finish Group to plan and implement the programme. This group will consider current services/activities providing opportunities for communication development. 1.2.6d Prioritise Bookstart provision to children in this group. 1.2.6e Review the ways the service promotes and supports children s communication in the wider community i.e. parent lead groups. 1.2.6a CSM, Advisory Board Chair and Centre Lead. 1.2.6b Learn Devon, Centre Co-facilitor and Centre Lead. Evidence will be recorded in tracking spreadsheets (including adult learning and children s tracking). 1.2.6c Centre Lead, Public Health Nursing Team Lead, Children s Centre QTS and Children s Centre ELPs and Early Years Provider representative. 1.2.6d Family Support Practitioner. Bookstart take up increases. 1.2.6e ELP and Children s Centre QT. 6

1.2.7 Children in families eligible for Target Family Support Programme that don t fit into above categories. Population No information Reached No Information % Children in families eligible for TFS Support and don t fit into above categories. 1.2.7a Set up automatic registration of children under 5years identified for TFS programme. 1.2.7a Practitioners. TFS 1.2.7b Continue to attend TFS Practitioner Forum to identify children. 1.2.7b Family Support Practitioners. Evidence meeting minuets. 1.3 Children of families from all priority groups take up free entitlement to free education for three and four year olds. As of summer 2013 the vast majority/most (96%) of children accessed their free entitlement. This is currently not broken down into priority groups. Working with the local authority the centre will promote entitlement to early education and assist those families to access this where required. At least 97% of families in priority groups take up free entitlement to early education. 1.3.1 Establish a tracking data base for children in priority groups in order to identify those that have/have not taken up 3/4 yr old funding. 1.3.2 Review tracking spreadsheet on quarterly basis to identify children not accessing funding and ensure action taken. 1.3.1 BSO Evidence tracking sheets. new 1.3.2 Centre Lead and CSM Evidence record actions on tracking sheets. 7

1.3.3 continue to work with Christine Andrews Early Years & Childcare Adviser 1.4 Disadvantaged families with two year olds take up the free entitlement to early education 1.5 To increase uptake and maintenance of breastfeeding As of summer 2013 vast majority/most 98% of eligible children accessed the 2gether programme. This is currently not broken down into priority groups. 2012-13 data from LA (Look Up Tool) Initiation % of children known to be breast of mixed fed at primary visit. Dawlish: 63.7% - down (2011/12) Teignmouth: 58.97% - down. Devon 64.8 Maintenance. % of children known to be breast or mixed fed at 6-8 weeks: Dawlish: 52.15% - down Teignmouth: 50.94% - down. Devon 53.4% Working with the local authority the centre will identify those families who have not taken up free entitlement to education for two year olds and assist those families where required. At least 80%of families in priority groups take up free entitlement to early education for two year olds. The Children s Centre will be Baby Friendly Initiative compliant as per the UNICEF Baby Friendly Initiative Criteria for Assessment at Appendix 1 Data for initiation and maintenance of breastfeeding should show an annual upward trend. The Advisory board may set more specific targets for maintaining and improving breastfeeding rates, particularly if they are low. 1.3.2 Build links with Early Years Settings. 1.4.1 Ensure all staff inform parents of the benefits of taking up their full entitlement. 1.5.1 The Children s Centre is BFI compliant. 1.5.2 Children s Centre Breast feeding champion will take over line management of Peer Supporters. 1.5.3 Children s Centre will continue to provide Breastfeeding support group, supported by health colleagues. Carry out a service review in Q2 or when figures are reviewed. The review will also map attendance against the priority group tracking. 1.5.4 All children s centre staff will be provided with update training by end of Q1. As above 1.5.1 Breastfeeding Champion. 1.5.2 Breastfeeding Champion. Evidence supervision notes. 1.5.3 Centre Lead, Breastfeeding Champion and Health Lead. Service review sheets. 1.5.4 Breastfeeding Champion. attendance registered. 8

1.5.5 Specific/Target groups identified for Peer Supporters to attend including HV Clinic, Parent Craft, Early Days (Dawlish), Bosom Buddies (Dawlish). 1.5.5 Breastfeeding Champion. attendance registers, increase in priority groups.. 1.5.6 The Children s Service Manager attends the Maternity and Early Days Improvement Forum for South Devon, which brings together senior managers from midwifery and public health nursing as well as team leaders. This forum has achieved significant improvements in communication and service delivery. 1.5.6 CSM. Attendance at meetings and evidence of partnership working. 1.5.7 Positive images and displays portrayed in centre. 1.5.7 Peer Supporters FSP. 1.5.8 Breast pumps are available for hire and nursing bras to purchase. 1.5.8 BSO 1.6 The Centre provides access to high quality services for most adults identified as needing help to acquire the learning, training, qualifications and advice necessary to improve their economic stability and chances of employment. As of December 2013 three volunteering courses took place across the cluster. 1.6.1 Volunteering Started: 35 Completed: 26 (74%) Went on to volunteer: 18 (69%) 1.6.2 Peer Support Training. Started: 12 Completed: 12 (100%) Went on to become active Peer Supporters: 6 (50%) The Children s Centre is able to demonstrate that parents are accessing the Adult Learning service. They refer parents to provision provided either in house or in other local venues. A large majority (over 65%) of parents who access courses complete them and tracking shows that targeted adults improve their literacy, numeracy and/or language skills and/or the qualifications or skills needed to improve their chances of employment. 1.6.1. Devon County Councils Learn Devon will provide adult learning provision to eligible Children s Centre Service users as appropriate, with the understanding that Children s Centre concerned will provide child care as necessary. 1.6.2 Establish recording and tracking system in partnership with Learn Devon and TLC. This will include workless households. 1.6.1 Learn Devon and Centre Lead, TLC (local provider). Increase in adult learning provision, take up and completion rates. 1.6.2 BSO, Learn Devon and TLC. Evidence is tracking sheet being populated and 9

1.6.3 Parenting. Incredible Years: Started: 9 Completed: 4 (44%) informing performance improvement. Solihull, Started: 17 Completed: 8 (47%) 1.6.4 All Adult Learning Courses: Started: 73 Completed: 47 (64%) 1.6.5 Review of SLA with JCP. The CSM has reviewed the service level agreement with JCP. 1.7 Engage and support children and parents experiencing Domestic Violence. Baseline Data - Incidents of domestic abuse (rate per 1000 of the total population): Dawlish: 8.89 Teignmouth: 11.92 CC Group Performance: A - Pattern Changing Course: Started: 13 Completed: 9 (69%) B - Referrals to Family Support Service. 18 referrals. 18 received a service (100%) Provide appropriate support for parents suffering domestic abuse. Where patterns over time are known; and there is both demand and capacity. Pattern changing/breaking free courses should be considered. Monitor referrals labelled as Domestic Abuse. Raise awareness of Domestic Violence within area. 2014/2015 Target: When providing Pattern Changing course increase completion rates to 75% 1.7.1 Custom field will be created on e-aspire on referral to ensure consistent recording of DV/DA at referral. 1.7.2 Referrals will be monitored on a quarterly basis using e-aspire report. See 1.2.4 1.7.3 Participate in National DV/DA awareness week across all services including outreach events/venues. 1.7.4 Early Help and Mash when DV/DA has been identified for MASH enquires the centre lead or named senior member of staff will agree with the MASH researcher the appropriate 1.7.1 CSM 1.7.2 Centre Lead and Lead Practitioner. 1.7.3 BSO and Family Support Workers (FSWs) attendance registers. 10

1.8 An appropriate balance of universal and targeted services successfully engages a large majority of families in the area and makes a good contribution to their personal development and well being 1.9 Families have access to information, advice and guidance about early childhood services through the Centre, its partners or its outreach work 1.8.1 A very large majority/most children are registered with the centre (83%) as of end of March 2014 (LA Registration figures combined). 1.8.2 As of end of March 2014 the average contact with the service was 9.2, which demonstrates that when the centres engaged with children and families contact is sustained. 1.8.3 As of December 2013 around 40% of services/activities were targeted. 1.9.1 What s On? is produces 3 times a year leaflet including range of services provided by the CC group and partner organisations. 1.9.2 Newly Registered Children welcome pack provided direct to home address. 1.9.3 Health Visitor Primary Visits Welcome Pack provide HV colleagues with info pack including What s On? Centres are able to demonstrate that parents and other partners have been involved in setting priorities for the Centre with a view to developing community capacity for future delivery of some universal services. Information, and guidance about early childhood services and advice is easily accessible through a variety of media and the Centre is able to demonstrate it uses a variety of methods tailored to parents needs to communicate with them. Evidence of effectiveness is gained through feedback from parents and partners. response. This will take account of risk, protective factors and appropriate information sharing to ensure the safety of children and adult victims 1.8.1 Priorities are agreed with the Advisory Board and shared with key partners. 1.8.2 All universal services/activities will be mapped and reviewed against Service Plan targets on a rolling programme. Those that do not link directly to targets will be reconsidered with the Advisory Board. 1.8.3 Community parent led groups programme planned to offer visits and respond to individual group need which will strive to improve and sustainability of current community toddler groups. 1.9.1 BSO team continue to update and send out to priority groups. 1.9.2 Priority groups are now identified using a red dot and receive a telephone call from a family support worker (CC first contact) and offered a home visit. 1.9.3 BSO team continue to produce HV packs on request. 1.8.1 Chair and Centre Lead. AB minuets. 1.8.2 CSM, Centre Lead and Advisory Board. AB minuets. 1.8.3 FSW s feedback form groups supported. 1.9.1 BSO team recording of mail outs. 1.9.2 Family Support Worker. Evidence on E-Apure CC First Contacts, evidence of sustained contacts with priority groups. 1.9.3 BSO team 11

1.9.4 Children s Centre Group Website includes What s On? Information along with contact numbers. 1.9.5 Partner Websites provide What s On? For partner websites. 1.9.6 Annual Newsletter distributed to all registered families and partner agencies. 1.9.7 Text messaging for individual and groups of children and families used to remind families of appointments, activities, changes to timetable. 1.9.8 Referral Confirmation write to all parents/carers referred to centre. 1.9.4 BSO team to undertake training to update website as we now login to keep up-todate on a regular basis. 1.9.5 Continue to post up-todate information on partner websites 1.9.6 Review the cost of the newsletter and look to replace by as E news. 1.9.7 In targeted groups parents are given a preference on how they would like to be contacted. 1.9.8 When referrals are received they are recorded on E-Aspire and letter sent to both referrer and referee. 1.9.4 BSO team Evidenced though up to date website 1.9.5 BSO team & FSP s. 1.9.6 BSO 3, BSO team & CL Admin meeting minuets. 1.9.7 FSW s & FSP s. 1.9.8 BSO team 1.10 Local Target set See 1.2 See 1.2 1.9.10 Parent Representative will continue to be supported to attend the AB. 1.9.11 Interactive displays provided to seek feedback from parents and children. 1.9.12 Reintroduce Listening for Tomorrow how we are doing annual survey. Aim for a Q3 completion. 1.9.10 Centre Lead and AB members. Evidence by attendance to AB. 1.9.11 FSW s & BSO 1.9.12 BSO, FSP, FSW s. Evidence results collated by BSO team. 12

(Use this row and insert others to outline local targets that may be set through negotiation with the Advisory Board where a local need has been identified that is not covered elsewhere in the service plan.) 13

The quality and impact of practice and services County Target/Priority 2.1 Continue to increase the reach of Children s Centres to the most deprived areas in the 20% most deprived Lower Super Output Areas. 2.2 Where Centres do not have 20% most deprived Lower Super Output Areas, at least two clearly defined geographical target areas are identified and agreed with the advisory board based on local need. (These may or may not be Lower Super Output Areas but consideration needs to be given to how reach will be evidenced) 2.3 To assess progress of individual families showing a clear focus on improving outcomes Children s Centre Baseline as at Spring 2014 (Quarter 4) See 1.2 See 1.2 2.3.1 Case Management. Action for Children has a comprehensive case management system which includes referral, assessment, service plan, review and closure. This also includes the Action for Children Outcomes Framework for tracking starting points and progressing during and at the end of intervention. At the end of December 2013 of the cases closed the large Children s Centre Target for 2014-2015 Reach to the 20% most deprived lower super output areas is a minimum of 65% See Appendix 1 for relevant lower super output areas covered for your centre by this target. Reach to target areas is a minimum of 65% Children s Centres provide evidence of appropriate outreach support and case management structure for individual support by ensuring all cases have: Assessment of needs Clear aims and objectives Clear intervention plan Measurement and What will you do to Who is ensure you meet your responsible for target and demonstrate you have met it? ensuring that this is delivered and how will it be evidenced? See 1.2 See 1.2 See 1.2 See 1.2 2.3.1 Custom fields to be added to e-aspire to record priority groups as in 1.2. 2.3.2 Continue to consider all referrals for DAF. Continue to use quarterly DAF action plan 2.3.1 CSM/Lead Practitioner. Evidence through reports generated from e-aspire. Case studies will evidence progress made. 2.3.2 Lead Practitioner case management 14

majority (58%) of children had met or exceed identified outcomes. Action for Children policy is that all staff working directly with individual children receives supervision every 4 weeks or once a month. This should increase based on vulnerability or increased risk. As of the end of Q4 96% of supervisions and performance update meetings had been completed in the required time frame. There is a standard format for recording case management decision. All individual cases are reviewed every 3mths. 2.3.2 Reflective Practice. Family Support Practitioners take part in reflective practice sessions chaired by the Lead Practitioner. These focus both on individual cases and practice development. Outcomes star is used to track individual progress over time in order to show a positive impact on family life. The Centre initiates DAF s where appropriate and other plans are not in place. 2014/2015 Target. DAF initiation we will set a quarterly target in line with referrals to maintain focus on early intervention. with targets for individuals. 2.3.3 All new families will be offered an outcomes star system. 2.3.3 Lead Practitioner case management system. NOTES: Mark Steer is the Lead Practitioner for the Teignbridge Cluster, he is a qualified Social Worker he is the Safeguarding Lead, the role includes the supervise the Family Support Practitioners, providing case file supervision and attending all initial CP meetings. 2.3.3 CAF/DAF Current total on 29 th March Dawlish 9 completed Teignmouth 6 completed Group 15 2.3.4 Outcome Star 01.04.13 to 31.03.14 4 Outcomes Stars completed, and 1 declined. 15

2.4 Ensure Children s Centres are engaged with Child Protection work 2.5 Demonstrate the progress of individual children, particularly where the family is receiving additional support. 100% of CP meetings attended. Centre attends all initial Child Protection meetings that they are invited to. 2.5.1 Learning Journey s In January 2014 Learning Journeys, with Starting Points were rolled out across the centre for target children (crèche, children receiving 1-2-1 support) 2.5.2 Staff Development. The Children s Centre QTS has provided training on early home learning environments and has been identified as a further area of development. Children s Centres provide evidence of a system that supports the tracking of children s progress against the EYFS outcomes. Children s Centres can evidence that the majority of children are making good or better progress towards typical development in the prime areas. If asked staffs show an understanding of the importance of the early home learning environment and how they promote this with parents. Continue with current process for allocation of CP meetings. 2.5.1 We will record that priority children have a learning journey with starting point. Where children have a learning journey with early years provider we will negotiate contributing to that rather than have two documents. 2.5.2 Training to be planned and delivered. Lead Practitioner and Centre Lead. Captured through referral process. 2.5.1 BSO, FSP and FSW and in partnership with Early Years providers. 2.5.2 Children s Centre QT. 2.6 There are good links with Adult Learning through the advisory board or other means, and adult education relevant to local needs is available. 2.7 To increase access to evidence based parenting programmes and captures impact. 2.6.1 Adult Learning provider attendance at Advisory Board is strong. The current chair is the local provider representative. 2.6.2 Planning meetings have taken place for 2014/15 with Learn Devon, TLC and CC. See 1.6.3 Parenting. Incredible Years, Feb Jun 2013 9 parents started, 1 parent did full 12 weeks, and 3 parents completed 9 weeks. 4 in total. Solihull, May Jul 2013 Solihull, Oct Dec 2013 17 parents started, 5 parents There is evidence of regular contact and partnership working with Adult Learning. Centres are able to demonstrate that parents in workless households are accessing Adult Learning programmes and can show evidence of tracking outcomes from those programmes. At least 3 evidence based parenting programmes are run by Children s Centres in each AXS cluster by December 2014. The parenting programme must be one of the following: 2.6.2 Termly meetings will be held with local Adult Learning and Learn Devon to update and review plan in place 2.7.1 Plan 3 Solihull parenting programmes by the end of December 2014 including crèches with health lead. 2.7.2 Priorities system for waiting list to ensure 2.6.2 CL,TLC & Learn Devon Evidence through minuets of meeting and Adult learning plan. 2.7.1 Centre Lead and Health Lead Evidence through attendance registers 2.7.2 BSO team & FSP s 16

2.8 Centres are supporting parents identified as priorities for early intervention in child development and attachment. completed, 3 attended for 10 weeks. Solihull, Jan March 2014 7 started 6 completed. I 9/9 2 4/9 1 6/9 2 7/9 No data Incredible Years, Mellow Parenting, Strengthening Families, Strengthening Communities, Triple P, Solihull, New Forest Parenting Programme, Family Links Nurturing Programme. Families requiring additional support will be prioritised for evidence Informed Parenting Programmes and 65% of those enrolled will attend at least 80% of the programme. The cluster will run at least three Here s looking at you baby, or similar courses, focussing on attachment and early brain development. Priority group parents will be encouraged to engage on these courses. priority is given to identify groups requiring additional support. 2.7.3 Obtain parents feedback from the course. you said we did 2.8.1 Currently have no one in the team trained in HLAYB. 2 Family Support Workers booked on training in Exeter in May 2014. 2.8.1 CL & FSW s. Provision of courses in planned in once training complete. 2.9 Use clear evidence to examine admissions for Hospital for under 5 s for unintentional or intentional injuries and act appropriately based on evidence (Current Devon average rate is 13.38.) 2.10 Planning, observation and tracking are effective and demonstrate a clear focus on Rate of A&E attendances for children aged 0-4 years (per 1000 of under 5 population) Dawlish 474.6 Teignmouth 553.8 2.10.1 Training on the purpose and the implementation of Starting Points, Learning Avoiding the risk of unintended consequences; Centres will investigate causes of hospital admissions, interrogate that data and use it to produce an action plan to reduce admissions where possible and appropriate. Observation and assessment processes support tracking systems 2.8.2 Explore how Here s Looking at You Bump to Babe can be included in Parent Craft sessions. 2.9.1 Meet with health partners to consider data and action plan as appropriate. (by Q2) 2.9.2 Regularly provide safety focuses to link with national safety awareness week to deliver preventative message 2.10.1 Starting points and learning journeys and transition documents to 2.8.2 CL, Midwifery, PH Nurse Lead. 2.9 CL, PH Nurse Lead. Evidence of meeting and any subsequent action plan. 2.9.2 Whole team approach. 1.10.1 Centre Lead, CCT, FSP s and FSW s. 17

improving outcomes and reducing inequalities for a majority of young children and priority families. Journeys and Transition documents was delivered in January 2014 by CCT for all Family Support Workers (SW2 s) and Early Years workers (SW1 s) 2.10.2 Training delivered in April 2014 during Quality Week to further develop EYFS through Communication friendly Spaces and Home Learning. 2.10.3 Regular meetings held with CCT and CL. 2.10.4 Observational planning process used by all service delivery staff. 2.10.5 Restructure of team enabled staff to become Group and Crèche leads. 2.10.6 Staff receives training and updates 3 times a year during quality week. that are effective, appropriate and shared with staff across the centre. The centre is able to provide information and present results in a simple and comprehensible format. This could include outcome star, DAF distance travelled, EYFS learning journeys Parenting evaluations. The centre must be able to evidence impact and improved outcomes for families. be established for all children within identified priority groups. 2.10.2 Work effectively with the Children's Centre Teacher (CCT) to ensure the Early Years Foundation Stage (EYFS) is reflected in all services that provide opportunities for children to learn and develop. 2.10.3 CCT to support centre lead to regularly assess and monitor quality in service delivery process used by all. 2.10.4 Continue to use Observational planning service delivery. 2.10.5 Crèche Lead and Group Lead model established and developed to give ownership of groups and ensure consistent approaches Evidence completed learning journey 2.10.2 CL & CCT CCT visit notes. 2.10.3 CL & CCT service review data 2.10.4 FSP & FSW group planning files. 2.10.5 CL & FSW s. Evidence new team structure. 2.10.6a Staff to model positive carer responses to children in all services 2.10.6a FSP FSW & EYW s. 2.10.6b Providing support and advice to parents regarding the importance of early home learning and how they can support this. 2.10.6b FSP FSW & EYW s. service reviews. 18

2.10.7 Tracking processes for all identified priority children 2.10.8 Key Person model used in all crèche environments 2.10. 9 Displays and other pictorial references to be used to share EYFS information with parents. 2.10.7 CL & BSO Evidenced trough new priority groups tracking sheets. 2.10.8 CL & FSW 2.10.9 FSW (SR) Evidence of displays in centre and at outreach services. 19

The effectiveness of leadership, governance and management County Target/Priority Children s Centre Baseline as at spring 2014 (Quarter 4) Children s Centre Target for 2014-2015 What will you do to ensure you meet your target and demonstrate you have met it? Who is responsible for ensuring that this is delivered and how will it be evidenced? 3.1 The local authority, any other relevant agencies and the Centre agree and implement appropriate, precise and challenging outcome and performance measures, based on secure and accurate analysis of the needs of targeted families in the Centres area, and have ambitious aspirations for them. 3.1.1 Regular AB Meetings. Three Advisory Board meetings have taken place by the end of Feb 2014. This includes a data review session to agree priority groups. 3.1.2 Performance Data. The Advisory Board have been provided with draft performance improvement action plans and contributed to content and indicators. The board have agreed timescales for information to be provided. 3.1.3 Terms of Reference (ToR). The board members have been provided with ToR and adopted their own working agreement. 3.1.4 Administration. There is a named Business Support Officer to administer the meetings. 3.1.5 Membership. Membership has been reviewed and the following organisations represented: Children s centres host regular advisory board meetings, at least 3 Cluster meetings per year, plus local groups as needed. Advisory boards are presented with clear and timely performance data in a format which is easily understandable. Centres are able to demonstrate a clear and sustained focus on performance in advisory board meetings, particularly in relation to target groups. Key agencies are identified and Centres are able to demonstrate sustained efforts to engage with those agencies. The centre ensures through regular contact with the Local Authority that a large majority of their key performance measures are met. 3.1.1 Meetings will be set in advance and circulated to all board members and wider partnership group. Dates, times and venue will be reviewed periodically to enable widest representation 3.1.2 Performance data and formats for the monitoring of Service Plan targets will be agreed by the board. These will be reviewed periodically and changes made as necessary. 3.1.3 & 5. Attendance will be monitored in line with Terms of Reference and followed up as appropriate and in agreement with chair. 3.1.6. Continue to attend Learning Community Meetings. 3.1.1 Centre Lead, Chair and BSO. Evidence of dates circulated to membership. Minutes recording review. 3.1.2 CSM, Centre Lead and Chair. Evidence of documents provided to board. Minutes will evidence support and challenge. 3.1.3 & 5. Attendance information will be maintained. Record will evidence attendance and apologies provided. 3.1.6 CSM and Centre Lead. 20

Health Public Health and Midwifery. Housing. Early Years providers Parents. Community group. Adult Learning providers Learn Devon and TLC. JCP Local Authority Children s Centre Advisor Local Authority Early Years and Childcare Advisor. CC Teacher 3.1.6 Links with other Partner Groups. The Centre Lead and CSM have attended the Teignmouth Learning Community Meetings. 21

3.2 Children s centres recruit volunteers and support them through regular supervision. Action for Children has a Volunteer Policy, with standards and procedures. This includes all stages of recruitment, supervision and development. There is a national Volunteer Manager and network which the Teignbridge Co-ordinator is part of. The engagement of volunteers is a high priority, particularly the voluntary engagement of parents in the management of performance through advisory boards. 3.2.1a&b Volunteer Coordinator will continue to recruit, induct and supervise volunteers. 3.2.1a&b Volunteer Coordinator. Action for Children volunteering recruitment process and supervision records. Active Volunteers 7 which includes 2 to attend services when needed. Currently on a time out 3 Active Peer supporters 12 3.2.2 Continue to record supervision in line with Action for Children policy. 3.2.2 Volunteer coordinator Evidence through supervision records. 3.2.1a Volunteers receive regular supervision, proportionate to the number of hours given by each individual and the intensity of the role. 3.2.1b Supervision is used to communicate messages to the volunteer on their performance and to provide support. Safeguarding is a standing item in supervision discussions for any volunteers who have contact with children or vulnerable adults, including questions on how they are dealing with boundaries and sensitive issues. 3.2.3 Volunteer Coordinator will work with Learn Devon to review current Induction course to explore opportunities to accreditation. 3.2.3 Volunteer Coordinator. meeting minutes and outcomes for participants if changes made. 3.2.1c record is kept of volunteer supervision sessions, making Particular note of any problems with conduct and action taken/planned. 3.4 Ensure parents are actively involved in decision making within the Centre. 3.4.1 Advisory Board. As of the end of February 2014 three parents attend the mini- Parents will be supported to attend the Advisory Board. Other means of engaging 3.4.1 Mapping of services/activities where parents/carers and 3.4.1 Children s Centre Staff Team lead by Centre 22

3.5 There is a rigorous performance management system in place, and supervision is provided regularly by trained staff. cluster Advisory Board. This includes the Chair of the Board. 3.4.2 Parent and children s feedback and evaluation forms part of the service review process which the Centre Lead undertakes. 3.4.3 The centre pro-actively uses the Action for Children compliments and complaints process to record and action feedback. The process encourages a reflective approach noting learning and action taken. 3.5.1 Policy and Procedure. Action for Children has a clear performance management policy and procedure which sets out: - Annual Performance Review (APR) - Frequency of supervision and performance update meetings. - Standards for recording of meetings. - Supervision agreement parents in decision making will be employed regularly. Change resulting from that engagement will be evidenced. At least two parents will attend cluster advisory boards and at least one will attend local advisory boards. The Centre can demonstrate that supervision is provided at an appropriate level for all staff and volunteers. Records are kept securely and decision making is evidenced. children are contributing to service design & development (evaluation) to establish gaps and action plan. End of Q1. 3.4.2 Service reviews will be planned and carried out on quarterly basis with recording of decision making. Where feedback and/or evaluation from parents and children is limited this will be sought. 3.5.1a Priorities and targets identified in this service plan will be included in staff APR to ensure whole service approach. 3.5.1b APRs will be signed off by the CSM to ensure consistent standards of objective setting and recording. Lead. 3.4.2 Centre Lead, CSM and Staff leading services. Evidence of changes to services. 3.5.1a CSM, Centre Leads, Lead Practitioner and BSO3. Evidence in APR of service targets. 3.5.1b CSM. 3.5.2 Frequency Action for Children monitors the frequency of supervision and performance update meetings on a quarterly basis. The target for completion is 85% each quarter. 3.5.2 Frequency of supervision and performance update will continue to be monitored in line with policy. 3.5.2 CSM D&T Performance to date: Q1 95% Q2 95% Q3-84% Q4 96% 23

3.6 Policies and practice for staff recruitment and retention, vetting, and safeguarding are rigorous and effective. 3.7 Advisory Boards are clear on their function and purpose. Local Target set (Use this row and insert others to outline local targets that may be set through negotiation with the Advisory Board where a local need has been identified that is not covered elsewhere in the service plan.) 3.6.1 Action for Children has a clear recruitment policy, standards and procedures which have been updated in line with new legislation. 3.6.2 Action for Children person specifications are competency and values based. This is measured in a range of ways during the recruitment process including tests, group exercises, interview panel, and presentations. Action for Children has worked closely with DCC as part of the TFS Recruitment and Workforce development subgroup, adapting and learning from partners. Terms of Reference have been agreed along with local agreement to principles of working together. Vacant management positions are advertised widely. The recruitment process includes an assessment of the ability to understand and use data effectively and an assessment of verbal reasoning skills. Staffs on recruitment panels have all undertaken Safer Recruitment training. This may be through agreed terms of reference and training. 3.6.1 Audit of potential recruiting manager training and action gaps. 3.6.2 Will carry through learning from TFS programme to inform further recruitment. Agenda item AB sign terms of reference at March AB session. 3.6.1 CSM. Evidence in staff Annual performance review and 2014/15 target setting. 3.6.2 CSM. recruitment process. CSM & CL Evidence through signed Terms of reference. 24

Overall effectiveness County Target Children s Centre Baseline as at Spring 2014 (Quarter4) 4.1 Healthy Start Vitamin Programme 20 families have collected vitamins. Children s Centre Target for 2014-2015 Provide vitamin distribution in line with current entitlement requirements and NICE guidelines. What will you do to ensure you meet your target and demonstrate you have met it? 4.1.1 Display and leaflets in place promoting Healthy Vitamin Programme Who is responsible for ensuring that this is delivered and how will it be evidenced? 4.1.1 BSO team increased take up figures. 4.2 Reduce levels of childhood obesity and overweight at reception age. 4.3 Reduce the level of risk to children through adult smoking % of children in reception year classified as overweight or obese: Dawlish: 22.8% - up Teignmouth: 20.9 up Devon Aver: 24.9 4.2.1 Healthy snacks provided and regular healthy eating messages delivered within services Centre engagement with Smoke Free Devon, in the making of a DVD for training. Children s Centres with a specified need are able to demonstrate that a strategy for reducing obesity is in place and is achieving results. Where childhood obesity is identified as a priority for the area; the centre will develop a clear strategy for reduction which has measurable outcomes. If a HENRY course is not part of that strategy the centre will demonstrate positive outcomes for at least 65% of families where children are overweight. Where exposure to smoke contaminated environments is identified as a local priority, the centre will demonstrate that they have strategies for reducing risk, 4.1.2 Information taken on a regular basis to open access groups 4.1.3 Add information to Partner and parent e- news. 4.2 Centre will deliver a targeted Henry course in 2014 and review outcomes. Invitations will be agreed with Health colleagues. 4.3.1 Display and leaflets promoting Smoking Cessation support, clinics and advice information and guidance 4.1.2 BSO team increased take up figures. 4.1.3 BSO 4.2 CL & FSW Evidence level of referral s, and attendee and completion figures. 4.3.1 FSP & FSW 25

and measured the outcomes of those strategies. 4.3.2 Information taken on a regular basis to openaccess groups, parent craft sessions and breastfeeding support groups. 4.3.2 FSW 4.4 Working closely with Health, increase levels of herd immunisation. 4.5 Workless households will be supported to improve employability and to find work. Local Target set (Use this row and insert others to outline local targets that may be set through negotiation with the Advisory Board where a local need has been identified that is not covered elsewhere in the service plan.) No data See 1.6 Support the Childhood Immunisation Programme by promoting childhood immunisation. The target is to identify local immunisation rates of under 5 s and achieve an improvement on local rates PA for immunisation or maintain at 95% or above through active promotion of immunisation programmes. Workless households will be supported either through the provision of appropriate and timely information, or through the Families Action Programme, or the Targeted Families Programme, or through Adult Learning Numeracy and Literacy programmes or a combination of the above with clear evidence of outcomes recorded. 4.3.3 Smoke Free policy discussed and seen by all staff and volunteers. 4.4.1 Establish immunisation rates. 4.4.2 Agree strategy to promote childhood immunisations throughout all the services we deliver through staff and notice boards. 4.5 Volunteer opportunities 4.3.3 CL and team team meeting minuets. 4.1.1 CL and PHNurse Lead. 4.4.2 PHNurse team, FSW & FSP 26

KEY CSM Action for Children Children s Services Manager CC QT Babcock Children s Centre Qualified Teacher Advisor FSP Action for Children Family Support Practitioner FSW Action for Children Family Support Worker SW1 Action for Children Support Worker (1) CL Action for Children Childrens Centre Group Lead BSO Action for Children Business Support Officer TFS Action for Children Targeted Family Support Programme 27