HP ProLiant PRO Management Pack (v 2.0) for Microsoft System Center User Guide

HP ProLiant PRO Management Pack (v 2.0) for Microsoft System Center User Guide Abstract This guide provides information on using the HP ProLiant PRO Management Pack for Microsoft System Center version 2.0 to manage virtual machine environments based on HP ProLiant servers. The management pack is used with HP Insight Control for Microsoft System Center. This information is intended for system administrators familiar with the configuration and operation of Microsoft Windows, Microsoft System Center Operations Manager, Microsoft System Center Virtual Machine Manager 2008, and Insight Management Agents. HP Part Number: 678366-001 Published: March 2012 Edition: 1

Copyright 2009, 2012 Hewlett Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Warranty The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft, Windows, Windows Server, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Contents 1 Overview...4 Introduction...4 Product operation...4 2 Using the HP ProLiant PRO Management Pack...5 Operating with the PRO Tip dialog box...5 Implementing virtual machine migration...5 Overriding a monitor...6 Dismissing a PRO Tip...6 Resetting the monitor...6 Working with failed conditions...7 Using HP ProLiant PRO views...8 3 More about the HP ProLiant PRO Management Pack...10 Product architecture...10 HP PRO console tasks...11 HP PRO monitors...12 4 NT events...15 5 Troubleshooting...17 Configuration issues...17 Monitoring hardware events...17 Supported hosts...17 Alert notifications repeat value displayed in Path, and Path and Source values appear to be swapped...17 Discovery problem...17 Virtual Machine Manager 2008 issues...18 PRO Tip error...18 HP Console tasks operational and usage instructions...19 Operations Manager issues...19 Duplicate alerts...19 6 Support and other resources...20 Information to collect before contacting HP...20 How to contact HP...20 Registering for software technical support and update service...20 How to use your software technical support and update service...20 Warranty information...21 HP authorized resellers...21 Documentation feedback...21 Related information...21 Typographic conventions...21 Index...23 Contents 3

1 Overview Introduction This guide is designed for system administrators who are familiar with the configuration and operation of Microsoft Windows, Microsoft System Center Operations Manager, Microsoft System Center Virtual Machine Manager 2008, and HP Insight Management Agents. Because of the potential risk of data loss, only individuals who are experienced with using this software should implement the procedures described in this guide. Complete information on supported hardware and software is included in the Microsoft System Center support matrix. For links to the support matrix and other product documentation, see Related information (page 21). IMPORTANT: The HP ProLiant PRO Management Pack is not intended to manage the basic health of ProLiant servers or HP Storage products. For information on HP Management Packs for ProLiant Server and HP Storage products, see Related information (page 21). The HP ProLiant PRO Management Pack utilizes the Performance and Resource Optimization (PRO) feature in Microsoft System Center Virtual Machine Manager 2008 (SCVMM). The PRO feature in SCVMM enables you to automate virtual machine migration triggered by certain hardware events from a server hosting virtual machines. The HP ProLiant PRO Management Pack is a single management pack containing all the necessary functional modules. Microsoft refers to this management pack as a PRO Enabled Management Pack. The HP ProLiant PRO Management Pack contains a similar set of modules that Microsoft designed for its PRO management pack. Configuration and operations are very similar between the two PRO management packs. Product operation The HP ProLiant PRO Management Pack does the following: Monitors HP ProLiant Hyper-V hosts to alert prefailed or warned events as PRO tips. Provides a set of predefined monitors and easily enables them as PRO settings from the management console. Migrates all running virtual machines in the prefailed server host to the available hosts within the cluster or host group. Provides interactive virtual machine migration after confirming the PRO Tip message. Provides automatic virtual machine migration as a PRO Tip alerts option. Supports HP Insight Management Agents. Supports Windows Server 2008 x64 and Windows Server 2008 R2 with Hyper-V (including Server Core). For more information on operating system support, see Related information (page 21). Supports failover clusters with HP Fibre Channel/iSCSI SAN for critical and warning events Supports non-cluster local storage servers for warning events only. 4 Overview

2 Using the HP ProLiant PRO Management Pack This chapter includes information on using the HP ProLiant PRO Management Pack. Operating with the PRO Tip dialog box The HP ProLiant PRO Management Pack monitors Hyper-V hosts for hardware-related events. A PRO Tip screen appears when one of the monitors in the HP ProLiant PRO Management Pack detects a hardware event. Initially, the PRO Tip reports the alert data copied from Operations Manager and displays the information in the SCVMM console. The initial PRO Tip screen data includes: Name Monitor name Description Original NT event message of hardware events from HP Insight Management Agents Summary, Cause, and Resolution The text for each of these fields is sourced from the Specific Monitor Rule Knowledge Base. After a short period, the diagnostic script reports updated data to the PRO Tip fields as follows: Name: no update Description: no update Summary: Updated by the diagnostic script only if the PRO Tip can operate successfully. Cause: no update Resolution: no update View Script: Show implementation script source. (You cannot edit the script.) More Information: Appears if the PRO Tip can operate successfully, or displays an error message if an error occurs for PRO Tip. Implementing virtual machine migration You can implement virtual machine migration from the PRO Tip dialog box. To implement virtual machine migration, select Implement at the bottom of the PRO Tip dialog box. If the Automatically implement PRO Tip option is selected on the PRO Properties, the PRO Tip dialog box disappears after completing the migration process by the HP ProLiant PRO Management Pack. You can check the progress of implementation at the Jobs pane on the management console. The implementation process migrates all SCVMM running virtual machines from the failed host to the most available host through the SCVMM placement algorithm. The implementation PowerShell script recalculates the host rating from the SCVMM server at every virtual machine migration to distribute virtual machines to multiple hosts. The PowerShell script in the HP ProLiant PRO Management Pack uses the following migration criteria: Migrates virtual machines inside a failover cluster using intra-cluster migration. Migrates virtual machines inside a host group on a LAN using network migration if the host is not inside a failover cluster and the monitor reports the warning level. Reports a failure if the host is not inside a failover cluster and the monitor reports the critical level. A network migration requires significant system resources and time period to run. A critical state might require the server to immediately shut down, disrupting the virtual machine migration and possibly leaving the servers in an indeterminate state. However, this setting Operating with the PRO Tip dialog box 5

can be adjusted by overriding the monitor on the management console. For more information, see Overriding a monitor (page 6). Migrates one virtual machine at a time and recalculates the host rating from the SCVMM server. After successfully migrating all running virtual machines from the failed host, the This host is available for placement option on the Status tab of the Properties view of host on the management console for the failed host is deselected. After repairing the hardware, select This host is available for placement for future migration operation. Overriding a monitor A monitor can be overridden to change the virtual machine move mode, such as QuickMove or LANMove. QuickMove is restricted to cluster-based hosts and is designed for use in critical state situations. To change the move mode, go to the Diagnostic and Recovery tab in the Properties view of the monitor, select Edit, and then override MoveMode to replace String (QuickMove or LANMove) for both the Diagnostic task and the Recovery task. Windows Server 2008 R2 Hyper-V servers support live migration of virtual machines. The VM is live migrated if the cluster-based hosts are configured with Windows Server 2008 R2 Hyper-V. The SCVMM automatically determines its live migration capability on the clustered host and selects live migration, if applicable. Dismissing a PRO Tip You can dismiss a PRO Tip if you want to ignore it. To dismiss and close the PRO Tip, select Dismiss at the bottom of the PRO Tip dialog box. The Dismiss operation closes an active PRO Tip without implementing a migration. The Dismiss operation does not reset the monitor to reactivate any future event monitoring. Future hardware events of the same type are not monitored unless you reset the monitor on the management console. Resetting the monitor To reset the monitor: 6 Using the HP ProLiant PRO Management Pack

1. Open the SCOM Management Console. HP PRO monitors and each monitor state can be found by using the Health Explorer from HP PRO Managed Host. 2. Right-click a Managed Host instance at the Managed Hosts view, and then select Health Explorer. Health Explorer displays the folder view for HP PRO monitors so you can find the outstanding monitor by its color. 3. Right-click a health monitor and select Reset Health. Working with failed conditions HP PRO Tip may report a failed state as soon as the diagnostic script is updated with the current configuration status of the virtual machine environment. The following types of errors may be reported: There is no running virtual machine on the failed host. There is a virtual machine on the failed host, but the VM properties option selected in the SCVMM console is Exclude virtual machine from PRO host-level actions. Operating with the PRO Tip dialog box 7

There is no available host to migrate the virtual machine from the failed host. The PRO Tip alert state is critical, but the host is not in a failover cluster environment. These conditions can be located in the Error section of the PRO Tip dialog box. Review the message and take the appropriate action. For more information, see Dismissing a PRO Tip (page 6). Using HP ProLiant PRO views The HP ProLiant PRO folder view in the SCOM console contains the following: Active Alerts view Displays active alerts that have generated any PRO Tip. These alerts on the management console are cleared after the PRO Tip state changes to closed. Managed Hosts view Displays the HP PRO Managed Host class instances with their states. SCVMM Managed Hosts view Displays Hyper-V PRO Managed Host class instances with their states. To view discovered managed hosts: 1. In the Monitoring pane of the management console, under HP ProLiant PRO, select Managed Hosts. 2. If properties such as SCVMM Object ID, SCVMM Type ID, PRO Recovery Level, PRO Monitoring Level, and SCVMM Server are empty, wait for the next discovery cycle of the SCVMM server, or initiate the SCVMM discovery cycle by opening an SCVMM PowerShell command prompt and running the following commands on the SCVMM server: Get-VMMServer SCVMM Server Name Set-VMMServer OpsMgrServer <OpsMgr Server Name> After the discovery cycle completes and PRO is enabled within SCVMM, a healthy state should be displayed for all managed host instances. 3. If a healthy state is not displayed, check the PRO setting. The PRO setting may not be enabled properly for the managed host. The state reflection within the SCOM Management Console may take several minutes to appear after the changed PRO setting. For more information, see the Microsoft System Center Virtual Machine Manager documentation. 8 Using the HP ProLiant PRO Management Pack

If one of the Hyper-V hosts does not appear in the Managed Hosts view, verify that the Microsoft SCVMM Management Pack has discovered the Hyper-V hosts by viewing the discovered Hyper-V hosts within the HP ProLiant PRO/SCVMM Managed Hosts view. If hosts are missing, see the Microsoft SCVMM documentation. HP ProLiant PRO Management Pack requires properly configured SCVMM and SCVMM management packs. Using HP ProLiant PRO views 9

3 More about the HP ProLiant PRO Management Pack This chapter provides more background information about the HP ProLiant PRO Management Pack. Product architecture The SCVMM PRO feature works within different types of servers as follows: Hyper-V managed node when a hardware pre-failure or warning condition occurs. Hyper-V managed node when virtual machine placement is available within a cluster or host group. Virtual Machine Manager 2008 server managing Hyper-V managed nodes. System Center Operations Manager server communicates with System Center Virtual Machine Manager 2008 via the SCVMM connector. Figure 1 (page 10) illustrates the data process steps. Figure 1 Monitor architecture 1. A monitor detects an event from HP Insight Management Agents. 2. The monitor generates an HP PRO alert. 3. SCVMM connector transfers the HP PRO alert to SCVMM and appears as a PRO Tip. 4. The monitor executes a diagnostic or recovery module, and then posts each as an NT event entry. 10 More about the HP ProLiant PRO Management Pack

5. The diagnostic or recovery event rule detects the NT event and runs a diagnostic or recovery script on the Operations Manager server. The script communicates with the SCVMM server. a. The Diagnostic script always runs to verify the current condition and update the PRO Tip message with its status. b. The Recovery script runs when automation is selected or the user selects Implement to perform an interactive migration. 6. The script requests the SCVMM server to perform the VM Migration. It selects a target host based on the SCVMM host rating and cluster availability. a. The script reports the migration progress to the SCVMM server as a PRO Tip status. b. The script generates NT Event messages to report the progress and status. HP PRO console tasks HP ProLiant PRO Management Pack provides console tasks that are enabled when an HP PRO Managed Host is discovered. The following figure shows the tasks available from the SCOM console when selecting an HP PRO Managed Host instance. Table 1 (page 11) describes the console tasks. For more information, see the Microsoft System Center Virtual Machine Manager documentation. Table 1 Console tasks Console task name Disable Placement Availability Disable PRO Setting Display Placement Availability Display PRO Setting Enable Placement Availability Set PRO:, Auto Description Disable the Host for Placement Availability. Disable PRO Setting at the Host Group of the Host. Display the Host for Placement Availability. Display PRO Setting at the Host Group of the Host. Enable the Host for Placement Availability. Set PRO for Severity Level with Auto Implementation at the Host Group of the Host. HP PRO console tasks 11

Table 1 Console tasks (continued) Console task name Set PRO:, Manual Set PRO: /, Auto to Set PRO: /, Auto for Both Levels Set PRO: /, Manual Description Set PRO for Severity Level without Auto Implementation at the Host Group of the Host. Set PRO for and Severity Level with Auto Implementation for Severity Level at the Host Group of the Host. Set PRO for and Severity Level with Auto Implementation for both levels at the Host Group of the Host. Set PRO for and Severity Level without Auto Implementation at the Host Group of the Host. HP PRO monitors HP ProLiant PRO Management Pack provides the monitor rules listed in Table 2 (page 13). Rules are activated when the following conditions are met: HP PRO Managed Host is discovered. PRO is enabled to the host in a cluster group or host group with a specified or level. Each monitor is defined with a or level alert as shown in Table 2 (page 13). When one of the hardware event conditions is met, the HP PRO Managed Host class instance state changes to the specified error level, such as or. The error level does not necessarily match the error displayed with the HP ProLiant Server Management Pack for Microsoft System Center. The HP ProLiant PRO Management Pack uses a different workflow and different error levels than the HP ProLiant Server Management Pack. When a monitor generates an alert, you can find the corresponding alert at the top level of the Active Alerts view or HP ProLiant PRO/Active Alerts view within the management console. Icon Status Description The monitor found a hardware failure event on the host system. Hardware repair is required. HP ProLiant PRO Management Pack does not include monitors of severe events that require immediate operator intervention to possibly shut down the system. In this condition, virtual machine migration is not possible. The monitor found a hardware failure event on the host system. The host system might be able to continue hosting virtual machines for a while, but HP recommends hardware repair. 12 More about the HP ProLiant PRO Management Pack

Table 2 Monitor rules 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Monitor Name HP PRO Processor degraded. HP PRO Memory degraded. HP PRO Fan degraded. HP PRO Temperature degraded. HP PRO Power sub-system degraded. HP PRO Computer cover removed. HP PRO NIC Teaming degraded. HP PRO ATA RAID logical drive degraded. HP PRO Drive array accelerator or battery degraded. HP PRO Drive array physical drive predictive failure. HP PRO Drive array physical drive threshold exceeded. HP PRO Drive array spare drive degraded. HP PRO External array accelerator or battery degraded. HP PRO External array physical drive predictive failure or threshold exceeded. HP PRO External array spare drive degraded. HP PRO IDE ATA disk SMART degraded. HP PRO IDE drive degraded. HP PRO SAS SATA logical drive degraded. HP PRO SAS SATA physical drive predictive failure. HP PRO SCSI physical drive predictive failure. HP PRO Storage system fan degraded. HP PRO Storage system power degraded. HP PRO Storage system power supply degraded. HP PRO Storage system power supply UPS degraded. Level HP PRO monitors 13

Table 2 Monitor rules (continued) 25 26 27 Monitor Name HP PRO Storage system recovery server degraded. HP PRO Storage system side panel degraded. HP PRO Storage system temperature degraded. Level 14 More about the HP ProLiant PRO Management Pack

4 NT events The following tables list the NT events associated with the HP ProLiant PRO Management Pack. Table 3 Server Agents PRO Events (SNMP) NT event 1025 1026 1027 1028 1031 1035 1038 1039 1071 1072 1086 1129 1131 1083 1135 1114 1115 1124 1126 Description Memory degraded. The monitor detected a degraded memory event from the HP Insight Management Agents on the host. Fan degraded (continue case only). The monitor detected a degraded fan event from HP Insight Management Agents on the host. Temperature degraded (continue case only). The monitor detected a degraded temperature event from the HP Insight Management Agents on the host. Processor degraded. The monitor detected a degraded processor event from the HP Insight Management Agents on the host. Computer cover removed. The monitor detected that a computer cover has been removed from the HP Insight Management Agents on the host. Power sub-system degraded. The monitor detected a degraded power subsystem event from the HP Insight Management Agents on the host. Table 4 NIC Agents PRO Events (SNMP) NT event 1283 1287 1291 Description NIC Teaming degraded. The monitor detected a degraded NIC teaming event from the HP Insight Management Agents on the host. Table 5 Storage Agents PRO Events (SNMP) NT event 1065 1067 1204 1206 1064 1202 1216 1061 1203 1063 1201 Description Drive array accelerator or battery degraded. The monitor detected a drive array accelerator status change or a degraded battery event from the HP Insight Management Agents on the host. Drive array physical drive predictive failure (predictive case only). The monitor detected a drive array physical drive predictive failure event from the HP Insight Management Agents on the host. Drive array physical drive threshold exceeded. The monitor detected a drive array physical drive threshold exceeded event from the HP Insight Management Agents on the host. Drive array spare drive degraded. The monitor detected a degraded drive array spare drive event from the HP Insight Management Agents on the host. 15

Table 5 Storage Agents PRO Events (SNMP) (continued) NT event Description 1217 1070 1075 1152 1188 1212 1218 1077 1155 1189 1213 1219 1101 1104 1214 1220 1153 1190 1121 1148 1150 1146 1147 1154 1186 1187 1196 1221 1222 SCSI physical drive predictive failure (predictive failure case only). The monitor detected a SCSI physical drive predictive failure event from the HP Insight Management Agents on the host. Storage system fan degraded. The monitor detected a degraded storage system fan event from the HP Insight Management Agents on the host. Storage system temperature degraded (degraded case only). The monitor detected a degraded storage system temperature event from the HP Insight Management Agents on the host. Storage system side panel removed. The monitor detected a storage system side panel removed event from the HP Insight Management Agents on the host. Storage system power degraded (degraded case only). The monitor detected a degraded storage system power event from the HP Insight Management Agents on the host. Storage system power supply degraded. The monitor detected a degraded storage system power supply event from the HP Insight Management Agents on the host. IDE drive degraded. The monitor detected a degraded IDE drive event from the HP Insight Management Agents on the host. External array accelerator or battery degraded. The monitor detected an external array accelerator or degraded battery event from HP Insight Management Agents on the host. External array physical drive predictive failure or threshold exceeded. The monitor detected an external array physical drive predictive failure or threshold exceeded event from the HP Insight Management Agents on the host. External array spare drive degraded. The monitor detected a degraded external array spare drive event from the HP Insight Management Agents on the host. Storage system power supply UPS degraded. The monitor detected a degraded storage system power supply UPS event from the HP Insight Management Agents on the host. IDE ATA disk SMART degraded. The monitor detected a degraded IDE ATA disk SMART event from the HP Insight Management Agents on the host. ATA RAID logical drive degraded. The monitor detected a degraded ATA RAID logical drive event from the HP Insight Management Agents on the host. Storage system recovery server degraded. The monitor detected a degraded storage system recovery server event from the HP Insight Management Agents on the host. SAS SATA physical drive predictive failure (predictive failure case only). The monitor detected a SAS/SATA physical drive predictive failure event from the HP Insight Management Agents on the host. SAS SATA logical drive degraded (degraded case only). The monitor detected a degraded SAS/SATA logical drive event from the HP Insight Management Agents on the host. 16 NT events

5 Troubleshooting The following information is designed to help resolve some common operating issues that might occur when using HP ProLiant PRO Management Pack. The troubleshooting issues are organized into the following categories: Configuration issues (page 17) Virtual Machine Manager 2008 issues (page 18) Operations Manager issues (page 19) Configuration issues Monitoring hardware events The HP ProLiant PRO Management Pack only monitors hardware events reported in HP ProLiant servers. External HP storage devices and BladeSystem enclosures are not monitored by this management pack. To monitor BladeSystem enclosures separately, download the HP BladeSystem Management Pack. Supported hosts The HP ProLiant PRO Management Pack does not support Virtual Server 2005 and VMware hosts. Alert notifications repeat value displayed in Path, and Path and Source values appear to be swapped In alert notifications for devices managed by HP: The Source value indicates the entity that generated the alert, such as the HP Insight Management Agents. The Path value indicates the target server or device that is affected by the alert. The Path actual value is displayed twice, separated by a semicolon. Sample alert notification: Alert: HP Smart Array SAS/SATA Event Notification Service failed. Source: HP Insight Management Agents Path: bcalfe1b2cnet.mylab.net;bcalfe1b2cnet.mylab.net Last modified by: System Last modified time: 3/16/2011 5:01:02 PM Alert description: The HP Insight Management Agents have failed; the HP Smart Array SAS/SATA Event Notification service is not running. Discovery problem The HP ProLiant PRO Management Pack relies on multiple system infrastructures such as the Operations Manager server, Operations Manager health service, Virtual Machine Manager 2008 server, Virtual Machine Manager 2008 agents, and Virtual Machine Manager PRO Management Packs. If the configuration of any system is incorrect, the discovery process of the HP ProLiant PRO Management Pack might fail. The discovery process might be slow if you change a setting on any system. If you are in a non-production environment and need to speed up the discovery process, use the following example operation to test: 1. On the management console, locate the "Health Service" class instance to the managed host, and then execute "Flush Health Service State and Cache." This restarts the discovery process of all management packs on the managed host. Configuration issues 17

2. On the Operations Manager server, restart these three services: OpsMgr Health Service, OpsMgr SDK Service, and OpsMgr Config Service. This resets the Operation Manager domain configuration and redistributes all management packs to all managed hosts. 3. On the SCVMM console under administration modify the Operations Manager Root server. This reestablishes the connection to the Operations Manager server. 4. On the management console, clear the PRO setting on the host group or cluster once. After verification, a Job shows a completed update of the PRO setting. 5. Verify the PRO setting. This reestablishes the PRO setting. 6. If properties such as SCVMM Object ID, SCVMM Type ID, PRO Recovery Level, PRO Monitoring Level, and SCVMM Server are empty, wait for the next discovery cycle of the SCVMM server, or initiate the SCVMM discovery cycle by opening a SCVMM PowerShell command prompt and running the following commands: Get-VMMServer SCVMM Server Name Set-VMMServer OpsMgrServer <OpsMgr Server Name> After the Discovery cycle completes and PRO is enabled within SCVMM, a healthy state should be displayed for all of managed host instances. Virtual Machine Manager 2008 issues PRO Tip error There are several reasons you might not be able to see a PRO Tip alert even after the HP ProLiant Server Management Pack reports a hardware error alert. Operations Manager or Virtual Machine Manager 2008 has a configuration issue. For more information, see the Microsoft VMM documentation. The PRO setting was not applied to the host group or the cluster of the server. For information on how to configure the PRO setting and verify the proper setting, see the Microsoft VMM documentation. The PRO setting was properly applied, but the setting has not deployed to the Hyper-V managed node yet. For information on how to determine whether monitoring is properly activated, see the HP Insight Control for Microsoft System Center Installation and Configuration Guide. HP ProLiant Server Management Pack monitors hardware events that require you to resolve a hardware issue. HP ProLiant PRO Management Pack monitors events and alerts you when virtual machine migration is possible. For example, a hardware event that causes immediate system shutdown is not reported by this management pack because virtual machine migration is not possible. The Dismiss button closes an active PRO Tip without implementing a migration. The Dismiss operation does not reset the monitor to reactivate any future event monitoring. Future hardware events of the same type are not monitored unless you reset the monitor on the management console. For information on how to reset the monitor, see Resetting the monitor (page 6). The PRO Tip disappears when implementation fails in Auto Implementation Mode and the managed hosts turn into healthy state. 18 Troubleshooting

HP Console tasks operational and usage instructions Executing a PRO feature-enabled management pack console task may cause the SCVMM service to stop running. To avoid this problem, Microsoft hotfix patch KB2308590 must be installed. The hotfix can be downloaded from http://support.microsoft.com/kb/2308590. Operations Manager issues Duplicate alerts Duplicate alerts might result from HP ProLiant Server Management Pack and HP ProLiant PRO Management Pack. The two management packs are designed for different workflows and purposes. HP ProLiant Server Management Pack is for hardware fix alerting and HP ProLiant PRO Management Pack is for virtual machine migration suggestion alerting. All PRO alerts have the "HP PRO prefix. For example HP PRO: Processor Degraded. Operations Manager issues 19

6 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: Software product name Hardware product model number Operating system type and version Applicable error message Third-party hardware or software Technical support registration number (if applicable) How to contact HP Use the following methods to contact HP technical support: See the Contact HP worldwide website: http://www.hp.com/go/assistance Use the Contact HP link on the HP Support Center website: http://www.hp.com/go/hpsc In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. Registering for software technical support and update service Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates. With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website: http://www.hp.com/services/insight Registration for this service takes place following online redemption of the license certificate. How to use your software technical support and update service As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation, and license updates for products on your HP software support agreement. You can access this portal from the HP Support Center: http://www.hp.com/go/hpsc After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates. 20 Support and other resources

Warranty information HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management products. HP authorized resellers For the name of the nearest HP authorized reseller, see the following sources: In the United States, see the HP U.S. service locator website: http://www.hp.com/service_locator In other locations, see the Contact HP worldwide website: http://www.hp.com/go/assistance Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to: docsfeedback@hp.com Include the document title and part number in your message. All submissions become the property of HP. Related information HP Insight Control for Microsoft System Center documentation website: http://www.hp.com/go/icsc/docs HP Insight Management WBEM Providers documentation HP Insight Management Agents documentation HP ProLiant servers: http://www.hp.com/go/proliant Typographic conventions This document uses the following typographical conventions: Book title Command Computer output Ctrl+x or Ctrl-x ENVIRONMENT VARIABLE Key Term User input Replaceable The title of a book. On the web, this can be a hyperlink to the book itself. A command name or command phrase, for example ls -a. Information displayed by the computer. A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x. The name of an environment variable, for example, PATH. The name of a keyboard key. Return and Enter both refer to the same key. A term or phrase that is defined in the body text of the document, not in a glossary. Indicates commands and text that you type exactly as shown. The name of a placeholder that you replace with an actual value. [ ] In command syntax statements, these characters enclose optional content. HP authorized resellers 21

{ } In command syntax statements, these characters enclose required content. The character that separates items in a linear list of choices.... Indicates that the preceding element can be repeated one or more times. WARNING CAUTION IMPORTANT NOTE TIP An alert that calls attention to important information that, if not understood or followed, results in personal injury. An alert that calls attention to important information that, if not understood or followed, results in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that contains additional or supplementary information. An alert that provides helpful information. 22 Support and other resources

Index A architecture, 10 audience assumptions, 4 C configuration issues, 17 discovery problem, 17 monitoring hardware events, 17 supported hosts, 17 console tasks, 11 critical alerts, 12 D dismissing PRO Tip, 6 E event description errors, 15 events, 15 events, defined, 15 F failed condition, working with, 7 features, 4 R resetting the monitor, 6 T typographic conventions, 21 V Virtual Machine Manager 2008 issues, 18 HP Console tasks operational and usage instructions, 19 PRO Tip error, 18 virtual machine migration (VMM) HP ProLiant PRO view, 8 implement operation, 5 VMM (virtual machine migration) HP ProLiant PRO view, 8 implementing virtual machine migration, 5 W warning alerts, 12 H HP PRO console tasks, 11 HP ProLiant PRO Management Pack using, 5 Hyper-V features, 4 HP ProLiant PRO view, 8 operating with PRO Tip dialog box, 5 M management pack overview, 4 monitor rules, 13 monitor, resetting, 6 N NT events list, 15 O Operations Manager issues, 19 duplicate alerts, 19 overriding individual monitors, 6 overview, 4 P PRO Tip, 5 PRO Tip, dismissing, 6 product architecture, 10 product overview Introduction, 4 overview, 4 23