BUSINESS PLAN: Parking How does this service contribute to the results identified in the City of London Strategic Plan? A strong economy A vibrant and diverse community A green and growing City A sustainable infrastructure A caring community Citizens of London and visitors have access to convenient short-term on-street parking and long-term off-street parking to support businesses, commercial and institutional facilities and entertainment venues. We do this by providing a balance of available residential street parking for the needs of residents, visitors, and the transportation and commercial needs of the community. This is important for a variety of reasons such as ensuring traffic flows during peak times, emergency vehicles have access to buildings and water connections and persons with accessibility parking permits have access to designated accessible parking spaces. Name the main activities done to provide this service: Name The Activities Done To Provide This Service How Much Did We Do? (optional) 1. Manage the Traffic and Parking By-law 2. Enforcement of parking by-laws 86,000 tickets annually 30,000 on-street meter tickets 10,000 parking lot tickets 46,000 on-street (non- meter) tickets Is The City Mandated To Provide This Service? No Can The Level Of Service Be Changed? 3. Processing payments and inquiries Online/counter/mail No Yes 4. Collection and processing of meter No Yes revenue 1,585 on-street parking stalls 1,430 off-street parking stalls 5,700,000 individual coins collected, counted and rolled 5. Maintenance of paid parking lots 1,430 off-street parking stalls No Yes 6. Maintenance of parking equipment 1,500 individual meters/65 master meters No Yes 7. Resolving ticket disputes and setting trials 2,000+ written disputes / 60 trials No Yes Yes Page 422
What is the current state of this service? Replaced 18 older master meters (pay n display) with new master meters in parking lots which are more reliable and provide better customer service requiring less maintenance. Removed individual on-street parking meters and replacing with master meters which provide payment options and more efficient collection of coins/maintenance. Installed new security system in the parking office to provide better service to our customers and staff. Over 20 new properties were added to the Private Property Parking Enforcement Program in 2013 totalling over 200 private properties that we provide enforcement. Challenges in our area include increased maintenance on individual meters and older master meters which cause disruptions leading to loss of revenue and customer frustration and dissatisfaction. Working diligently to install new machines and provide better service. Procurement of a new parking software to replace the current system and allow for improved technological capabilities. Assisted in the coordination of the 2013 World Figure Skating Championship. What is the future direction of this service? Continue replacing individual on-street meters with new master meters in the Downtown Area and surrounding St. Joseph s Hospital. Utilize the new parking software to improve customer service, provide better reporting capabilities and ensure the system is supported by the vendor as the current system is maintained internally and at risk. This will reduce the amount of support required from Technology Services as well as greatly reduce the amount of manual processes required by parking staff. Continue adding new properties to the Private Property Parking Enforcement Program to provide parking enforcement on private properties that require assistance in controlling parking issues. This program works very well and is in high demand. Challenges are ensuring sufficient enforcement is available to respond to the customers. Developing a long range work plan to rehabilitate and upgrade our parking lots including lighting, asphalt, landscaping, accessible parking etc. Ensure sufficient parking enforcement coverage in expanding City while balancing costs. Page 423
What do you plan to do? 2014 Engage a consultant to conduct a condition study of all City owned/managed parking lots to determine a work plan for future years for parking lot rehabilitation Replace individual meters with master meters (pay n display) to provide better customer service including more options for payment and more efficient maintenance and collection of coins Enhanced parking software to allow for new technology capabilities e.g. parking lot permit automation Actively participate in the coordinating committee for the 2014 Memorial Cup 2015 2018 Rehabilitate parking lots Continue replacement of individual meters with master meters Key Performance Indicators Description of measure 2012 2013 2014 2015 2016 2017 2018 How Much? 1. Number of Parking Tickets Issued per 100,000 Population (Indicator based on same # of tickets/ increasing Population) OMBI 220 2. Number of Paid Parking Spaces per 100,000 Population (Indicator based on same # of spaces/ increasing Population) OMBI 205 3. Parking Fine /Cost Ratio (Assumption 0% increase in revenue / 2% increase in costs) 23,160 22,969 22,695 22,469 22,247 22,024 21,806 815 807 797 791 783 775 767 How Well? 1.60 1.57 1.54 1.51 1.48 1.45 1.42 Page 424
Parking Summary of Submitted 2014 Budget ($000's) 2013 2014 Revised Budget Draft Budget Increase / (Decrease) Over Previous Year Service Expense Non Tax Net Property Tax Supported Expense Non Tax Net Property Tax Supported Expense Non Tax Net Property Tax Supported Prop. Tax Supported (%) Parking 2,309 (5,379) (3,071) 2,346 (5,439) (3,093) 37 (60) (23) 0.7% Total to Maintain Existing Service Level 2,309 (5,379) (3,071) 2,346 (5,439) (3,093) 37 (60) (23) 0.7% Service Adjustments Submitted 0 0 0.0% 2014 PARKING AS SUBMITTED (3,093) (23) 0.7% Note: All figures are subject to rounding. 2014 Budget Highlights: $ 000 % Maintaining Existing Service: Increase required to support collective agreements such as personnel, parking enforcement contract and increase in revenue (23) 0.7% due to higher volume of parking tickets paid online, new parking lot revenue and increased parking fines based on experience. Increase/ (Decrease) over prior year budget (23) 0.7% Page 425
Parking 2014 Budget As Submitted ($000's) 2012 2013 Explanation of Adjustments 2014 Maintain Revised Service Requested Actual Existing Budget Adjustments Budget Service Object Expenditures $ % Personnel Costs 826 903 10 913 10 1.1% Administrative Expenses 5 8 0 8 0 0.0% Financial Expenses 409 112 5 117 5 4.5% Purchased Services 1,016 1,130 22 1,152 22 1.9% Materials & Supplies 81 113 0 113 0 0.0% Furniture & Equipment 57 43 0 44 0 1.1% Other Expenses 1 0 0 0 0 0.0% Total Expenditures 2,397 2,309 37 0 2,346 37 1.6% User Fees (4,961) (5,203) (60) (5,263) (60) 1.1% Other Municipal s (120) (176) 0 (176) 0 0.0% (5,081) (5,379) (60) 0 (5,439) (60) 1.1% Net Budget (2,684) (3,071) (23) 0 (3,093) (23) 0.7% Additional Information / Commentary with respect to 2014 Draft Budget Maintaining Existing Service Levels (Flow through from prior years, inflation, contractual obligations, efficiencies) Increase in salary, wage and fringe benefits due to existing employment agreements. Increase in financial expenses for bank charges due to higher number of fines being paid online. Increase/ (Decrease) Over 2013 Increase in purchased services for anticipated enforcement contract increase of 2.5% as current contract ends December 31, 2013 and also increase in insurance premiums based on experience. Increase in user fees to reflect increased volume of parking tickets paid online, new parking lot revenue and increase in parking fines based on experience. Note: A budgeted contribution to the Parking Reserve Fund of $175,000 is being made through Corporate Finance. Page 426
Budget Forecast Parking 2014-2018 Budget Forecast & Staffing ($000's) 2013 2014 2014 to 2018 2015 2016 2017 2018 Revised Requested Projected Forecast Forecast Forecast Forecast Object Budget Budget Increase Expenditures 2,309 2,346 2,392 2,435 2,479 2,525 216 Non-Property Tax (5,379) (5,439) (5,439) (5,439) (5,439) (5,439) (60) Property Tax Supported (Net Budget) (3,071) (3,093) (3,047) (3,004) (2,960) (2,914) 156 Increase / (Decrease) Over Prior Year (23) 46 43 44 45 156 Increase / (Decrease) Over Prior Year % 0.7% 1.5% 1.4% 1.5% 1.5% 5.1% Annual average increase: 1.3% Staffing Full-Time Equivalents # 13.5 13.5 13.5 13.5 13.5 13.5 Increase / (Decrease) Over Previous Year 0.0 0.0 0.0 0.0 0.0 Full-Time Employees # 13 13 13 13 13 13 Increase / (Decrease) Over Previous Year 0 0 0 0 0 Additional Information / Commentary: Annual increase of 1.9% applied to personnel expenses for existing employment agreements and 2% inflationary increase applied to all non-personnel accounts and program adjustments excluding revenues. Page 427