Cisco TelePresence Video Systems

1 Knowledge base Profile Series Quick Set Series Codec MXP Endpoints IP Video Phone MARCH 2012

Thank you for choosing Cisco! Your Cisco product has been designed to give you many years of safe, reliable operation. Table of 2 Intellectual property rights THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS...3 MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE User documentation...4 ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS Software...4 OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION The articles in his give advice on installation, interoperability, configuration, firewalls, and many other frequently asked questions. Cisco contact...4 Our main objective is to address your goals and needs. Please let us know how well we succeeded! Questions by product series...5 OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING Cisco TelePresence questions...6 PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, May we recommend that you visit the Cisco web site regularly for updated versions of this guide. Cisco TelePresence questions...8 CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The user documentation can be found on http:///go/telepresence/docs. Cisco TelePresence questions...9 The Cisco implementation of TCP header compression is an adaptation of a Cisco TelePresence questions...10 program developed by the University of California, Berkeley (UCB) as part of UCB s Cisco TelePresence MXP endpoints questions...11 public domain version of the UNIX operating system. All rights reserved. Copyright Cisco IP Video Phone questions...12 All questions in this knowledge base...13 How to use this guide The top menu bar, the entries in the Table of, and the entries in the question lists are all hyperlinks. You can click on them to go to the topic. Questions and answers...17 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND...66 User documentation on the Cisco web site...67 NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco s trademarks can be found at /go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. TANDBERG is now a part of Cisco. TANDBERG is a registered trademark belonging to Tandberg ASA.

3 Chapter 1

Several small articles related to the Cisco TelePresence products listed below are gathered in this document. Most of the articles are in question-answer form and cover installation, interoperability, configuration, firewalls, and many other frequently asked questions. For complete user guides for the products, please visit the web pages as described to the right. Cisco TelePresence products covered in this guide : 4 User documentation Cisco contact For all our products we have several guides suitable for various user groups. On our web site you can find an overview of the worldwide Cisco contacts. You can download all the user guides for the Cisco TelePresence products from the Cisco web site, http:///go/telepresence/docs Go to: http:///web/siteassets/contacts Guidelines how to find the documentation on the Cisco web site are included in the User documentation on the Cisco web site appendix. Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 USA EX90 EX60 Profile Series using Codec : Profile 42 Profile 52 Profile 52 Dual Software You can download the software for your product from the Cisco web site, go to: http:///cisco/software/navigator.html Profile 55 Profile 55 Dual Profile 65 Profile 65 Dual Quick Set Series Quick Set Quick Set C20 Codec : Codec C40 Codec C60 Codec C90 MX200 MX300 MXP Endpoints IP Video Phone

5 Chapter 2 Questions by product series

6 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products based on the Codec, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 545: How do I call someone on a different IP network? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 558: How do I record my video calls? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 560: Where should I place the microphones in a video room? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 561: How should the video room layout and lighting be? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 662: What should I do before contacting TAC? 668: Which endpoints use the Cisco TelePresence Touch controller? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 330: How do I install the MultiSite option key? 607: Can I use a T1 with a Cisco TelePresence MCU?

7 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

8 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products based on the Quick Set, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 558: How do I record my video calls? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 560: Where should I place the microphones in a video room? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 561: How should the video room layout and lighting be? 668: Which endpoints use the Cisco TelePresence Touch controller? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 330: How do I install the MultiSite option key? 688: How can I use a dedicated monitor for showing presentations only? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 689: How do I select which monitor output is primary and which is secondary? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

9 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products in the MX Series, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 558: How do I record my video calls? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 689: How do I select which monitor output is primary and which is secondary? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call? 618: Do MX200, MX300, EX60 and EX90 support multiple languages?

10 Cisco TelePresence questions The knowledge base articles which are relevant for the Cisco TelePresence product range, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 619: Can the Cisco TelePresence EX90 be wall mounted? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 545: How do I call someone on a different IP network? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 558: How do I record my video calls? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 561: How should the video room layout and lighting be? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 668: Which endpoints use the Cisco TelePresence Touch controller? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

11 Cisco TelePresence MXP endpoints questions The knowledge base articles which are relevant for the Cisco TelePresence MXP endpoints, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 545: How do I call someone on a different IP network? 605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 662: What should I do before contacting TAC? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 554: How do I stop inbound calls from coming in? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 557: How do I forward video callers from my endpoint to my cell phone or voicemail? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 604: How do I reset the menu password on a Cisco TelePresence System MXP system?

12 Cisco IP Video Phone questions The knowledge base articles which are relevant for the Cisco IP Video Phone are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Some of these articles apply to multiple product series. 389: I experience poor image quality when using the Cisco IP Video Phone from home. Why? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone been tested with? 390: How do I upload new software on the Cisco IP Video Phone? 421: Can I connect a wired headset to the Cisco IP Video Phone? 391: How do I get phone books on my Cisco IP Video Phone? 422: Does the Cisco IP Video Phone have Bluetooth support? 392: How do I change settings on the Cisco IP Video Phone through SSH/Telnet? 423: Does the Cisco IP Video Phone have support for 802.1Q (VLAN)? 393: What are the default username and password for the Cisco IP Video? 424: Does the Cisco IP Video Phone have a web management interface? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 425: What languages are supported in the Cisco IP Video Phone user interface? 395: The Cisco IP Video Phone does not register to the registrar after changing my SIP settings. What should I do? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone? 396: How do I restore the system configuration on the Cisco IP Video Phone? 545: How do I call someone on a different IP network? 397: Are there any keypad shortcuts on the Cisco IP Video Phone? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 398: Can the Cisco IP Video Phone be used as a video system or is it a pure IP-telephony system? 399: How do I set the correct time zone on the Cisco IP Video Phone? 558: How do I record my video calls? 561: How should the video room layout and lighting be? 400: How do I back up the system configuration of the Cisco IP Video Phone? 580: Does the Cisco IP Video Phone have support for 802.1x authentication? 401: Does the Cisco IP Video Phone support H.323? 581: Does the Cisco IP Video Phone have an auto answer feature? 402: Which video standards does the Cisco IP Video Phone support? 582: How do I reject all incoming calls on my Cisco IP Video Phone? 404: Can I run MultiSite on the Cisco IP Video Phone? 583: What is the maximum call rate the Cisco IP Video Phone supports? 405: Is the Cisco IP Video Phone a portable system? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone? 406: Is the Cisco IP Video Phone a wireless system? 585: Does the Cisco IP Video Phone have support for soft buttons? 407: Is the Cisco IP Video Phone compatible with other Cisco TelePresence endpoints? 586: Can I use the Cisco IP Video Phone as a picture frame? 408: Is the Cisco IP Video Phone based on industry standards? 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone? 587: Does the Cisco IP Video Phone have a setup wizard? 410: Can the handset be removed from the Cisco IP Video Phone unit? 589: Does the Cisco IP Video Phone have support for multiple lines? 411: Does the Cisco IP Video Phone have support for Power over Ethernet (PoE)? 590: Does the Cisco IP Video Phone have support for Cisco TMS Agent large scale provisioning? 412: Does the Cisco IP Video Phone have support for IPv6? 591: Does the Cisco IP Video Phone have support for HTTPS provisioning? 588: Does the Cisco IP Video Phone have support for BroadSoft? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone? 414: Does the Cisco IP Video Phone have DTMF support? 415: Which audio standards does the Cisco IP Video Phone support? 416: How do I reset the Cisco IP Video Phone to the factory settings using the keypad? 417: I have lost the admin/root passwords for my Cisco IP Video Phone. What should I do? 418: How come my Cisco IP Video Phone works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone screen refreshing?

13 All questions in this knowledge base All the questions gathered in this knowledge base are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 389: I experience poor image quality when using the Cisco IP Video Phone from home. Why? 390: How do I upload new software on the Cisco IP Video Phone? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 391: How do I get phone books on my Cisco IP Video Phone? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 393: What are the default username and password for the Cisco IP Video? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 395: The Cisco IP Video Phone does not register to the registrar after changing my SIP settings. What should I do? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 396: How do I restore the system configuration on the Cisco IP Video Phone? 392: How do I change settings on the Cisco IP Video Phone through SSH/Telnet? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 397: Are there any keypad shortcuts on the Cisco IP Video Phone? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 398: Can the Cisco IP Video Phone be used as a video system or is it a pure IP-telephony system? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 399: How do I set the correct time zone on the Cisco IP Video Phone? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 401: Does the Cisco IP Video Phone support H.323? 400: How do I back up the system configuration of the Cisco IP Video Phone? 402: Which video standards does the Cisco IP Video Phone support? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco T elepresence System Codec, why? 404: Can I run MultiSite on the Cisco IP Video Phone? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 406: Is the Cisco IP Video Phone a wireless system? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 407: Is the Cisco IP Video Phone compatible with other Cisco TelePresence endpoints? 330: How do I install the MultiSite option key? 408: Is the Cisco IP Video Phone based on industry standards? 405: Is the Cisco IP Video Phone a portable system?

14 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone? 510: Which approvals apply to the PrecisionHD USB camera? 410: Can the handset be removed from the Cisco IP Video Phone unit? 511: What are the minimum system requirements needed to use the PrecisionHD USB camera? 411: Does the Cisco IP Video Phone have support for Power over Ethernet (PoE)? 516: Can I use the PrecisionHD USB camera with Windows 7? 412: Does the Cisco IP Video Phone have support for IPv6? 517: How do I upgrade my PrecisionHD USB Camera? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone? 519: What resolutions does the PrecisionHD USB Camera support? 414: Does the Cisco IP Video Phone have DTMF support? 522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station? 415: Which audio standards does the Cisco IP Video Phone support? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 416: How do I reset the Cisco IP Video Phone to the factory settings using the keypad? 526: What do the LEDS on the Cisco TelePresence video systems mean? 417: I have lost the admin/root passwords for my Cisco IP Video Phone. What should I do? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 418: How come my Cisco IP Video Phone works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone screen refreshing? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone been tested with? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 421: Can I connect a wired headset to the Cisco IP Video Phone? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 422: Does the Cisco IP Video Phone have Bluetooth support? 537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera? 423: Does the Cisco IP Video Phone have support for 802.1Q (VLAN)? 542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7? 424: Does the Cisco IP Video Phone have a web management interface? 425: What languages are supported in the Cisco IP Video Phone user interface? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone? 445: How do I configure a T3 system to use a particular Telepresence Server? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 490: How do I know that the PrecisionHD USB camera is successfully connected to the PC? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 491: Why isn't the PrecisionHD USB camera connecting with the PC? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 492: What frame rate is supported by the PrecisionHD USB camera? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 493: Do I need to install specific drivers for my PrecisionHD USB camera? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 494: Which applications can I use with the PrecisionHD USB camera? 554: How do I stop inbound calls from coming in? 495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 496: Do I need to use an external microphone with the PrecisionHD USB camera? 557: How do I forward video callers from my endpoint to my cell phone or voicemail? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer? 558: How do I record my video calls? 498: Can I use the PrecisionHD USB camera with Skype? 499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger? 500: How do I select the PrecisionHD USB camera in Skype? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 501: Can I use the PrecisionHD USB camera with a USB hub? 503: How do I use the privacy cover on the PrecisionHD USB Camera? 504: What do the PrecisionHD USB camera LEDs mean? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 506: What are the salient features of the PrecisionHD USB camera? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 507: How do I check that my system has recognized the PrecisionHD USB camera? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?

15 576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? 580: Does the Cisco IP Video Phone have support for 802.1x authentication? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 581: Does the Cisco IP Video Phone have an auto answer feature? 619: Can the Cisco TelePresence EX90 be wall mounted? 582: How do I reject all incoming calls on my Cisco IP Video Phone? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 583: What is the maximum call rate the Cisco IP Video Phone supports? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 585: Does the Cisco IP Video Phone have support for soft buttons? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 586: Can I use the Cisco IP Video Phone as a picture frame? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 587: Does the Cisco IP Video Phone have a setup wizard? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 588: Does the Cisco IP Video Phone have support for BroadSoft? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 589: Does the Cisco IP Video Phone have support for multiple lines? 590: Does the Cisco IP Video Phone have support for Cisco TMS Agent large scale provisioning? 591: Does the Cisco IP Video Phone have support for HTTPS provisioning? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 653: Can I use the PrecisionHD USB with OS X? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 654: Can I use the PrecisionHD USB with Linux? 662: What should I do before contacting TAC? 663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 604: How do I reset the menu password on a Cisco TelePresence System MXP system? 605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 607: Can I use a T1 with a Cisco TelePresence MCU? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 674: What is the difference between the Cisco TelePresence Touch controller for, and?

16 675: Does the Cisco TelePresence Touch controller come in a wall mount version? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

17 Chapter 3 Questions and answers

18 Related questions: 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? When a Cisco TelePresence Codec goes to standby, all monitor outputs are disabled. Some consumer monitors do however not go into standby if they receive no video on the HDMI input. In the newer releases TC4.2 and higher Cisco TelePresence has implemented CEC (Consumer Electronics Control). This allows the codec to signal standby to a monitor. 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Check the monitor Check to make sure that the monitor is on and connected to the codec Check the camera cable Check to make sure you have not plugged the RJ45 end of the camera cable into the Ethernet port of the camera. 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? Cisco TelePresence PrecisionHD 1080p camera: The RJ45 end of the camera cable should go to the connector marked Codec Control In. Cisco TelePresence PrecisionHD camera: The RJ45 end of the camera cable should go to the connector marked HD Video Out Codec. Configuring the OSD output from the menu on screen You can change this in the GUI through the administrator settings. From the Home menu select Settings > Administrator settings > Advanced configuration > Video > OSD and set Output to the relevant video output. Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command: xconfiguration Video OSD Output: <1-4> 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? Configuring the OSD output using the remote control You can use a special sequence on the remote control. The HDMI cable going from the Cisco TelePresence System Codec to the monitor can be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer extensions are possible using HDMI/DVI extenders. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. X X X X = = = = 1 2 3 4 for for for for HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 In addition to changing the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90

19 311: How do I enable HTTPS on my Cisco TelePresence video system? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? From TC2.0.0 and above the system auto-generates a self-signed HTTPS certificate. The system must have a name set on it in order for this to work. This enables you to use HTTPS without any configuration. You can still upload your own certificate by following the below steps. HD-SDI supports up to 100 meters/330 feet cable length. Cisco TelePresence Codec C90 You have to upload a certificate in PEM format. This can be done using the web interface of the Cisco TelePresence System Codec: 1. Open a web browser and enter the IP address or DNS name to connect to the Cisco TelePresence System Codec by HTTP. 2. Select the Upload certificates tab 3. Click Browse... and locate the certificate files (.PEM) 4. Type in the Passphrase (optional) 5. Click the Upload button to start the certificate installation. 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? The API of the Cisco TelePresence System Codec is XML-based and you can find a lot of similarities. However, it is not compatible with the MXP range. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? Open the Home menu and press the right-most function key on the remote control. In the upper part of the Remote Control TRC5 you can see five function keys. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?

You can use a special sequence on the remote control. 1 2 3 4 for for for for On the Touch controller, enter More > settings menu and go to Administrator settings > Call Settings. HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 In addition to change the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command: xconfiguration Video OSD Output: <1-4> Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? Some of the Pioneer monitors must be set to PC mode to display the image correctly. Consult the Pioneer monitors user manual for further information. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 20 To see the default dial protocol options, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Conference 1 > DefaultCall > Protocol. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. = = = = In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: sip:tandberg@ cisco.com Configuring the OSD output using the remote control X X X X 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this?

319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 21 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? The Cisco TelePresence System Codec uses some time to synchronize the current configuration with the stored startup configuration. Do not restart the Cisco TelePresence System Codec using the power button immediately after a recent configuration change. Wait at least one minute before powering down the system using the power switch. Most monitors overscan TV resolutions such as 720p and 1080p. To fix this, you must go into the monitor's menu system and find the setting to avoid this. Different monitors uses different terms but you should look for something like: Just Scan, Pixel by Pixel or Underscan. Note: It is recommended to reboot the system from the menu on screen. To do this, open the Home menu and go to Settings > Restart. This also synchronizes the configurations ensuring no data is lost. Some monitors only have this option for the native resolution of the display, therefore if you can't find it, go to the Cisco TelePresence System Codec administrator settings menu and change the video output resolution and try again. To set the resolution for the video output HDMI 1, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 (or 3) and set the Resolution. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Some monitors do not have this setting at all. Then you can use the VGA input of the monitor and select a PC resolution from the administrator settings menu. Set video output resolution to 1024*768 (XGA), 1280*1024 (SXGA) or 1360*768 (WXGA) (only applicable for the C60 and C90). To set the resolution for the video output DVI 2, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > DVI 2 (or 4) and set the Resolution. 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 1080p is 1920*1080 pixels. However to be able to code the image, the resolution must be dividable by 16. The picture is divided into macro blocks of 16*16 pixels when coded, hence you receive a resolution of 1920*1088 instead of 1920*1080. Note: The codec adds 8 black lines at the bottom of the coded image. These lines are removed again at the far end side. No scaling is done to accomplish this. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? From software version TC4.0 you can generate a snapshot of the current video input by accessing the Codec web page and navigate to the Snapshot page. The web snapshot must be enabled first. The API command for websnapshots is xconfiguration Video AllowWebSnapshots: On/Off. It can only be enabled from OSD or the Cisco Touch controller (for security/privacy reasons). Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller

22 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? The difference is in MultiSite calls. Check whether the video output resolution for HDMI 1 is set to 800 600 or 1900 1200. Due to an issue with these two resolutions we are running them in DVI mode (DVI over HDMI), and the DVI mode does not support audio. To check or change the video output resolution, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 > Resolution. On the MXP platform with Encryption set to Auto: If one of the participants is not able to do encryption in the MultiSite, then none of the participants are encrypted. On a Cisco TelePresence System Codec with Encryption set to Best Effort: All participants able to do encryption are encrypted. Thus, you can have a MultiSite with a mix of encrypted and unencrypted sites. To fix this you can: 1. Select another video output resolution for HDMI 1 2. or, use the audio from Audio Line Out 1 and 2. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? The Cisco TelePresence System Codec does not support lipsync (synchronizing audio and video) on the dual channel. The audio is only synchronized with the main stream. Currently lipsync for the second stream is not supported by the H.239 standard defining dual streams for H.323. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90

329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 23 330: How do I install the MultiSite option key? You need to have the MultiSite option installed to place MultiSite calls. MultiSite is allowed as default setting. If MultiSite is denied it can be turned back on. Follow the instructions below to install MultiSite option using the web interface: Check your options from the System information menu 1. Enter the IP adress of your codec on a web browser 2. Select Configurations and Advanced Configurations. 3. Select Conference 1 from the menu on the left. 4. In the scroll down menu for IncomingMultisiteCall Mode select Allow. 1. Open the Home menu and go to: Settings > System information. 2. Make sure MultiSite is listed in the Software > Options installed Check your options using the web interface Follow the instructions below to install the MultiSite option key on the Cisco TelePresence System Codec: Enter the IP adress of your codec on a web browser 1. Select Configurations and Advanced Configurations. 2. From the menu on the left select Conference 1. 3. In the scroll down menu for IncomingMultisiteCall Mode select Allow. 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following command: xcommand SystemUnit OptionKey Add Key: <enter the key> 3. Reboot the system. Check your options using an API command Log into the Cisco TelePresence, EX90 or C90/C60/C40 Codec as admin using SSH (Secure Shell): Cisco TelePresence Quick Set Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence EX90 1. Execute the API command: xstatus SystemUnit 2. Make sure the MultiSite option is listed as True. Cisco TelePresence Quick Set Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence EX90 Related questions: 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? Related questions: 330: How do I install the MultiSite option key?

24 In TC5.1 the following method can be used to restore the factory default settings: 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? A factory reset can be performed in several ways. MX solution: Factory reset using an API command: Press the small reset button for approximately 5 seconds after switching power on, then release it. The system boots up and display a confirmation message on the video screen if the process was successful. 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the API command: xcommand systemunit FactoryReset Confirm: Yes 3. The system then reboots EX, C20, solution: When the unit is off, press and hold the power button Wait until the power LED goes dark and then light up again (approximately 10 seconds). Then release the power button and press it twice. The system boots up and display a confirmation message on the video screen if the process was successful. Factory reset using the web interface: 1. Enter the IP adress of your codec on a web browser 2. Select Maintenance and Factory Reset. 3. Read the provided information carfully. 4. Then check the I want to perform... box and press Perfrom a factory reset. 5. Wait while the system resets. The system reboots automatically when finished. The procedure does not delete the existing software and options keys but it deletes the inactive software image if it is present. The procedure resets or deletes: All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 In TC5.0 and earlier versions the following method can be used to restore the factory default settings: MX solution: Insert sharp object into the reset hole for 5 seconds (system can be ON or OFF) Call LED lights up continuously while factory reset is being performed (minimum 3 seconds) System boots up as normal and displays confirmation on video screen Related questions: 327: How do I back up the system settings of the Cisco TelePresence System Codec? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? EX, C20 solution: Press and hold the on/off button for 10 seconds, LED doesn't light up After 10 seconds the LED starts blinking (1 second ON, 0.5 seconds OFF) Within the next 2 seconds press twice on the on/off button Call LED lights up continuously while factory reset is being performed (minimum 3 seconds) System boots up as normal The procedure does not delete the existing software and options keys but, it deletes the inactive software image if it is present.

332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 25 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? All the settings in the Advanced configuration menu are described in the Administrator Guide for the codec, which is available from http:///go/telepresence/docs. To control the second camera you need to use a VISCA cascading cable. The VISCA cascading cable connects the first camera to the second camera and can be sourced from Cisco. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 You need to configure the video input source to set which camera you should control, when this particular video input source is active: 1. Login to the codec as admin using SSH (Secure Shell). 2. To configure the second camera to be connected to video input source 2, run the following API command: xconfiguration Video Input Source 2 CameraControl CameraId: 2 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? The Cisco TelePresence System Codec C90 can connect up to 12 HD video input sources, but only five can be active simultaneously. As default the video input source number 2 is set to be HDMI. To change this, open the Home menu on the Cisco TelePresence System Codec C90 and go to: Settings > Administrator settings > Advanced configuration > Video > Input > Source 2 and set the Connector to YPbPr. Cisco TelePresence Codec C90

337: How do I upgrade the software on the Cisco TelePresence System Codec? You can upgrade the Cisco TelePresence System Codec from its web interface, SCP or TMS. 26 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? Software version TC5: To do that from web interface, follow the steps below: The API commands are described in the: 1. Open a web browser and enter the IP address to connect to the Cisco TelePresence System Codec by HTTP/HTTPS. 2. Select the Upgrade tab, click Browse... and locate the upgrade file (.PKG). 3. Click the Install software button to start the installation. 4. Wait for the installation process to complete. The upgrade process takes about 4-5 minutes. Cisco Cisco Cisco Cisco TelePresence TelePresence TelePresence TelePresence System Codec C90 API Guide System Codec C40/C60 API Guide System Codec C20 API Guide Quick Set Admistrator Guide Software version TC4: To do that from SCP, follow the steps below: The API commands are described in the: 1. Make sure the root user is enabled first. 2. From a terminal window issue scp <location of pkg file> root@codecipaddress:/ upgrade/pkg E.g scp Desktop/s52000tc_5_1_0.pkg root@192.168.1.2:/upgrade/pkg Cisco TelePresence System Codec C90 API Guide Cisco TelePresence System Codec C40/C60 API Guide Cisco TelePresence System Codec C20 API Guide Software version TC3: To do that from TMS, follow the steps below: The API commands are described in the: 1. Go to Systems, then select System upgrade and there selectsystem upgrade. 2. If the software is not already in TMS, you can upload the software into TMS by selecting Systems, then selecting System upgrade and there selecting Software manager. Cisco TelePresence System Codec C90 API Guide Cisco TelePresence System Codec C40/C60 API Guide Software version TC1/TC2: Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 The API commands are described in the: Cisco TelePresence System Codec C90 System Integrator Guide Cisco TelePresence System Codec C60 System Integrator Guide The guides are available online. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec?

27 389: I experience poor image quality when using the Cisco IP Video Phone from home. Why? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? There may be a few network related reasons contributing to this problem when using the Cisco IP Video Phone : The Option Keys are case sensitive. You have to make sure you enter them in the correct case. Limited bandwidth - try decreasing the Maximum upstream bitrate under Call Settings in Menu until you get a better quality image. This ensures that the bandwidth requirements of the encoded bitstream are better matched to actual available network bandwidth. Large amounts of your bandwidth are in use, leaving little for the Cisco IP Video Phone - the problem is solvable by setting up a QoS service at home. (Many routers have this option built in: check the manual for further instructions). The problem may also be solved by pausing other applications during video calls. Packet loss / packet reordering - this problem may be solved through your Internet Service Provider. To check if you currently have problems with packet loss on your Cisco IP Video Phone do the following: Press the Home button to display the Main menu. Press the right arrow key to navigate to Menu. Navigate to the System Information using the lower arrow key. Press the OK key to open the System Information menu. In this menu you can read out the current experienced packet loss. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? No, the H.239/dual stream does not support transcoding. Therefore, the dual stream capability in an internal MultiSite is restricted by the common denominator. Cisco IP Video Phone Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90

28 393: What are the default username and password for the Cisco IP Video? 390: How do I upload new software on the Cisco IP Video Phone? The default username and password are "admin" and password "" (blank) for the Cisco IP Video. Software can be uploaded to your Cisco IP Video Phone remotely through the Cisco TelePresence Management Suite (Cisco TMS 12.1 or later) or locally through the options described below. Cisco IP Video Phone Using the web interface: Access the web interface of your Cisco IP Video Phone by typing the IP-address of your unit in your web browsers address field (the IP address is found under Settings>System information). Under the "Upgrade" tab of the web page, specify the file to upload and then click the "Install software" button. 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? Ensure that the Cisco IP Video has Telnet Mode set to On under Network Services in the System Configuration menu. In the Home menu, select Menu > Advanced Settings > System Configuration > Network Services. Using secure copy: Using pscp: pscp root@:/upgrade/pkg Using WinSCP: Use WinSCP locate upgrade folder, drag and drop file and rename from upgrade/*.* to upgrade/pkg Cisco IP Video Phone To do that from TMS, follow the steps below: Go to Systems, then select System upgrade and there selectsystem upgrade. If the software is not already in TMS, you can upload the software into TMS by selecting Systems, then selecting System upgrade and there selecting Software manager. 395: The Cisco IP Video Phone does not register to the registrar after changing my SIP settings. What should I do? This problem can often be solved by rebooting the Cisco IP Video Phone. Cisco IP Video Phone Open the Home menu and select Menu > Reboot. If this does not help, ensure that you are using the correct SIP settings or contact your system administrator. Cisco IP Video Phone 391: How do I get phone books on my Cisco IP Video Phone? Phone books are normally provisioned to the Cisco IP Video Phone from a central server. If your Cisco IP Video Phone is centrally managed, please contact your systems administrator to have the relevant phone books applied to your system. For provisioning from the Cisco TelePresence Management System (Cisco TMS), the server must be running Cisco TMS 12.1 or later. 396: How do I restore the system configuration on the Cisco IP Video Phone? You can restore a backup of the system configuration on the Cisco IP Video Phone as follows: 1. Log in as root using WinSCP (or another SCP client) 2. Navigate to the folder: /mnt/base/active/ 3. Copy your backup config.db file to this directory and reboot the system Cisco IP Video Phone Cisco IP Video Phone 392: How do I change settings on the Cisco IP Video Phone through SSH/Telnet? Type "?" to see a list of available commands for the Cisco IP Video Phone, then type <command>? (where <command> is the name of the command you wish to have help for) to see the options for that command. Cisco IP Video Phone

29 401: Does the Cisco IP Video Phone support H.323? 397: Are there any keypad shortcuts on the Cisco IP Video Phone? You can set up shortcuts of your choise to all of the five soft keys. On the main menu go to Menu and select My shortcuts. There you are able to choose between Speed dial, Menu shortcuts and Actions. H323 is supported in from TE4.1 on The Cisco IP Video Phone. On earlier software versions connection to H.323 devices is possible when doing interworking through a Cisco VCS. Cisco IP Video Phone Cisco IP Video Phone 402: Which video standards does the Cisco IP Video Phone support? 398: Can the Cisco IP Video Phone be used as a video system or is it a pure IPtelephony system? The Cisco IP Video Phone supports the following video standards: The Cisco IP Video Phone is a fully interoperable, high quality desktop video system when registered to a Cisco VCS. Cisco IP Video Phone H.264, H.263+, H.263, H.261 Transmit up to w448p @ 30fps Receive up to w448p @ 30fps, maximum resolution supported is WXGA @ 7,5fps Receive dual/presentation stream (BFCP) Cisco IP Video Phone 399: How do I set the correct time zone on the Cisco IP Video Phone? You can set the correct time zone on your Cisco IP Video Phone by selecting Time in the System configuration menu. From the Menu, select Advanced settings > System configuration > Time. 404: Can I run MultiSite on the Cisco IP Video Phone? There is no embedded MultiSite on the Cisco IP Video Phone, but the Cisco IP Video Phone supports MultiWay(TM), enabling intuitive initiation of multiparty video conferences using an external MCU. Cisco IP Video Phone The Cisco IP Video Phone can also join any conference hosted on either a dedicated conference server (MCU) or on a video system with embedded conference (MultiSite) capabilities. To control the layout when in a Cisco TelePresence MCU or MultiWay call, use the numeric keypad buttons 2, 4, 6 and 8. 400: How do I back up the system configuration of the Cisco IP Video Phone? You can make a backup of the Cisco IP Video Phone system configuration as follows: Cisco IP Video Phone 1. Log in as root using WinSCP (or another SCP client). 2. Navigate to the folder: /mnt/base/active/ 3. Copy the file config.db and store it somewhere safe. Note: Removing this file and rebooting the system causes the system to boot up with factory default settings. 405: Is the Cisco IP Video Phone a portable system? The Cisco IP Video Phone is designed to replace a desktop phone. Hence, it does not have batteries or wireless support. However, its size and shape together with the foldable foot makes it easy to transport if needed. Cisco IP Video Phone Cisco IP Video Phone

30 410: Can the handset be removed from the Cisco IP Video Phone unit? 406: Is the Cisco IP Video Phone a wireless system? Yes, the handset cradle can be easily removed by loosening a couple of small screws as follows: No. If you need to use the Cisco IP Video Phone in a wireless network, consider using an Ethernet-to-wireless adapter with your Cisco IP Video Phone unit. 1. Remove the back of the handset base. 2. Loosen the two screws. 3. Unplug the handset plug. 4. Store the base for later use. Cisco IP Video Phone Cisco IP Video Phone 407: Is the Cisco IP Video Phone compatible with other Cisco TelePresence endpoints? The Cisco IP Video Phone is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi up to the TelePresence T3. For further information on interoperability, refer to the release notes for the relevant software release (TE platform). 411: Does the Cisco IP Video Phone have support for Power over Ethernet (PoE)? No, the PoE is limited to 12.95 watts. To be able to deliver high quality video and services, the Cisco IP Video Phone consumes around 18 watts. Cisco IP Video Phone Cisco IP Video Phone 408: Is the Cisco IP Video Phone based on industry standards? 412: Does the Cisco IP Video Phone have support for IPv6? Yes. Cisco IP Video Phone supports IPv4. From TE4.1 onwards IPv6 is also supported. To configure this: Cisco IP Video Phone xcon //network *c xconfiguration Network 1 IPStack: IPv4 Related questions: 402, 415: *c xconfiguration Network 1 Assignment: Static *c xconfiguration Network 1 MTU: 1500 *c xconfiguration Network 1 IPv4 Address: "64.104.74.178" *c xconfiguration Network 1 IPv4 SubnetMask: "255.255.255.0" 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone? *c xconfiguration Network 1 IPv4 Gateway: "64.104.74.1" The Cisco IP Video Phone is a SIP only device and needs to register to a SIP registrar. We would recommend the use of Cisco VCS or CUCM 8.6.2 for the SIP registrar. Please check the release notes for the recommended registrars. *c xconfiguration Network 1 IPv6 Address: "" *c xconfiguration Network 1 IPv6 Gateway: "" *c xconfiguration Network 1 IPv6 Assignment: Autoconf *c xconfiguration Network 1 IPv6 Dhcpoptions: On Cisco IP Video Phone Cisco IP Video Phone

31 417: I have lost the admin/root passwords for my Cisco IP Video Phone. What should I do? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone? The maximum call speed for the Cisco IP Video Phone is 1152 kbps. In order to reset the passwords, you need to reset the Cisco IP Video Phone to the default factory settings. Cisco IP Video Phone On the keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) 414: Does the Cisco IP Video Phone have DTMF support? This needs to be done within ~3 seconds. Yes, when in a call just press the number keys as needed on the keypad of your Cisco IP Video Phone. Cisco IP Video Phone Cisco IP Video Phone 418: How come my Cisco IP Video Phone works even though it lists No LAN? This is a known issue with the Cisco IP Video Phone. You have probably plugged the LAN cable to the PC port on your. Plug it into the LAN port and the message disappears. 415: Which audio standards does the Cisco IP Video Phone support? The Cisco IP Video Phone supports the following audio standards: MPEG4 AAC-LD G.729ab G.722 G.722.1 G.711 L16-256 Cisco IP Video Phone 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone screen refreshing? Cisco IP Video Phone The Cisco IP Video Phone re-registers to the SIP server every 30 to 40 seconds. This is normal behavior. Cisco IP Video Phone 416: How do I reset the Cisco IP Video Phone to the factory settings using the keypad? To reset the Cisco IP Video Phone to the default factory settings: On the keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) This needs to be done within ~3 seconds. Cisco IP Video Phone

Our recommended registrars are: Model Version CUCM 6.1 and 7.0 Cisco VCS X6, or greater Broadsoft Broadworks 14sp7 Model Version Alcatel OmniPCX 8.0.1 Nortel MCS5100 4.0 Siemens HiPath 8000 3.1 32 Cisco IP Video Phone We offer limited support on: Vendor Yes. The Cisco IP Video Phone has a limited web interface. This offers software upgrade functionality, upload of certificates and download of XML files and system logs. Go to the following URL: http://<ip Address Of >. The Cisco IP Video Phone has been tested with the following SIP PBX's (Registrars). Cisco 424: Does the Cisco IP Video Phone have a web management interface? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone been tested with? Vendor 425: What languages are supported in the Cisco IP Video Phone user interface? From the TE4.0.0 release Cisco IP Video Phone user interface supports English, Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional, Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish, Spanish Latin, Czech, Hungarian and Turkish language. Cisco IP Video Phone Cisco IP Video Phone 421: Can I connect a wired headset to the Cisco IP Video Phone? Yes, there is support for professional grade wired headsets through an RJ9 connector on the Cisco IP Video Phone. For superior Wideband audio Cisco TelePresence recommends Plantronics EncorePro HW291N. 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone? Under Systems > Provisioning > Directory, it is not possible to see the password for the user in the user's details. Therefore, you must resend the user's account information. To resend the user's account information: When ordering, remember the Coil Cable (QD to modular phone jack) (Plantronics Part Number: 27190-01). 1. Go to Systems > Provisioning > Directory. 2. Select the user. 3. Click Send Account Info. The Send Account Information window opens. 4. Click Send E-mail. Cisco IP Video Phone The account information is now sent to the selected user. Cisco IP Video Phone Cisco TelePresence Management Suite Cisco TelePresence Movi 422: Does the Cisco IP Video Phone have Bluetooth support? Yes, the Cisco IP Video Phone supports the use of Bluetooth headsets. Cisco IP Video Phone 423: Does the Cisco IP Video Phone have support for 802.1Q (VLAN)? Yes, the Cisco IP Video Phone supports 802.1Q (VLAN). Cisco IP Video Phone

33 491: Why isn't the PrecisionHD USB camera connecting with the PC? 445: How do I configure a T3 system to use a particular Telepresence Server? On the TCU, edit the device.properties file with the Telepresence Server's address and the correct username and password. For more details see the T3 Administrator Guide. Make sure that your Windows operating system has the latest updates from Microsoft. Recommended operating systems are: The following is an example relevant section of the device/properties file showing how this may be set up: # Telepresence Server device.ts.type=telepresenceserver device.ts.connection.type=telepresenceserverconnection device.ts.connection.hostname=100.100.100.100 device.ts.connection.tcpport=80 32 bit OS - Windows 7, Windows XP SP2/SP3, Windows Vista SP1/SP2 64 bit OS - Windows 7, Windows XP SP1/SP2, Windows Vista SP1 Apple Mac OS X 10.6.5 * Linux Ubuntu 10.04 (Lucid Lynx)* Linux Fedora 12 (Constantine) * Linux Debian 5.04 * * Firmware upgrade is not available on these operating systems. device.ts.connection.path=rpc2 Cisco PrecisionHD USB Camera device.ts.connection.username=admin device.ts.connection.password=password From TCU3 onward this can also be done using the Installation wizard. 492: What frame rate is supported by the PrecisionHD USB camera? TANDBERG Telepresence Servers The PrecisionHD USB camera supports 30 frames per second up to HD resolution (720p30). Cisco PrecisionHD USB Camera 490: How do I know that the PrecisionHD USB camera is successfully connected to the PC? When you connect the PrecisionHD USB camera to your computer, the camera LED turns orange immediately and then turns green when the camera has been successfully connected / enumerated. The camera LED is located on top of the camera housing. (Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.) 493: Do I need to install specific drivers for my PrecisionHD USB camera? No, for a PC running one of the recommended operating system versions, the PrecisionHD USB camera is plug and play. Cisco PrecisionHD USB Camera Cisco PrecisionHD USB Camera Related questions: 491: Why isn't the PrecisionHD USB camera connecting with the PC?

34 497: Why can't I see the PrecisionHD USB camera in Windows Explorer? 494: Which applications can I use with the PrecisionHD USB camera? This feature is only supported on 32 bit Windows XP. The PrecisionHD USB camera works with a wide range of relevant applications and has been tested with the following applications: Cisco PrecisionHD USB Camera Cisco TelePresence Movi Cisco TelePresence Jabber Video Cisco TelePresence ConferenceMe Microsoft Office Communicator Microsoft Office Live Meeting Skype VLC 498: Can I use the PrecisionHD USB camera with Skype? Yes, you can use the PrecisionHD USB camera with Skype. Cisco PrecisionHD USB Camera Cisco PrecisionHD USB Camera Related questions: 494: Which applications can I use with the PrecisionHD USB camera? 500: How do I select the PrecisionHD USB camera in Skype? 495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera? Make sure that: 499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger? your computer meets the requirements for using the camera there is enough bandwidth for your call there are enough CPU and memory resources available Follow these steps: 1. Select Tools > Set up Audio and video. 2. Select Custom in the first screen and select USB Audio Device. If you have several cameras connected, select the PrecisionHD USB camera. 3. Click Next. 4. Select your speakers and Next. 5. Select the PrecisionHD USB camera (USB Video Device). Cisco PrecisionHD USB Camera 496: Do I need to use an external microphone with the PrecisionHD USB camera? No, the PrecisionHD USB camera has a built-in microphone. Cisco PrecisionHD USB Camera Cisco PrecisionHD USB Camera

35 504: What do the PrecisionHD USB camera LEDs mean? 500: How do I select the PrecisionHD USB camera in Skype? The LED colors are: Some laptop computers have a built-in camera. You can configure Skype to use the PrecisionHD USB camera as follows: 1. Login to Skype 2. Go to Tools > Options 3. In the General section set audio and video devices as follows: a. Audio Select Audio Settings and then for Microphone device, select Tandberg Audio from the drop-down list. b. Video Select Video Settings and then for the webcam select USB Video Device from the drop-down list. Click Save if you are asked to save the webcam settings. Verify that your PrecisionHD USB camera is working through the small selfview image; for example, by pointing to the camera. 4. Click Save. Yellow - indicates that the camera is enumerating/connecting. Green - indicates that the camera is connected and ready for use. Orange - indicates that the camera is streaming video. Cisco PrecisionHD USB Camera 505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port? When the PrecisionHD USB camera is connected to a USB 1.0 port, Windows displays the message; "The device can perform faster. This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port..." The PrecisionHD USB Camera is enumerated and connects but fails to stream video and audio. If you have two or more cameras connected to your computer, you need to disable these in Windows to use the PrecisionHD USB camera. (Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.) Cisco PrecisionHD USB Camera Cisco PrecisionHD USB Camera Related questions: 498: Can I use the PrecisionHD USB camera with Skype? 506: What are the salient features of the PrecisionHD USB camera? The PrecisionHD camera is a USB 2.0, High speed device whose main features are: 501: Can I use the PrecisionHD USB camera with a USB hub? We do not recommend using the PrecisionHD USB camera with a USB hub. A bus-powered hub draws all its power from the host interface: many devices, including the PrecisionHD USB camera, require more power than this method provides and does not work. Cisco PrecisionHD USB Camera Compatible with USB Video Class (UVC) 1.0 Compatible with USB Audio Class (UAC) 1.1 Supports a maximum bandwidth of 65 Mbps over USB. Maximum supported resolution: 1280x720. Default resolution: VGA (640x480). Video output formats: Mjpeg and YUV 422. Audio output: 48 KHz sampling-16 bit Mono. Supports Auto Focus, Auto Exposure and Auto White Balance. Cisco PrecisionHD USB Camera 503: How do I use the privacy cover on the PrecisionHD USB Camera? Turn the privacy cover: right to open it left to shut it Cisco PrecisionHD USB Camera

36 510: Which approvals apply to the PrecisionHD USB camera? 507: How do I check that my system has recognized the PrecisionHD USB camera? This product is tested and approved for use in indoor office and residential environments according to North American and European standards. For other markets, contact your local distributor for more information. On a Windows system follow these steps: 1. Right-click on My Computer and select Manage. 2. Go to System Tools > Device Manager. 3. Expand Universal Serial Bus controllers on the right-hand side. 4. Look for USB Composite Device. This is your PrecisionHD USB camera. For a USB extension cable, the following applies: The connecting cable can be extended by using a standard UDB extension cable. The maximum recommended extension cable length is 2 meters / 9 feet. On a Mac system follow these steps: 1. Open Photobooth (click on magnifying glass in upper right corner and type photobooth followed by enter). 2. If you can see a picture from the camera it is installed and working. If you have more than one camera attached you can switch from one to the other using the CAMERA menu tab. Cisco PrecisionHD USB Camera Cisco PrecisionHD USB Camera Related questions: 491: Why isn't the PrecisionHD USB camera connecting with the PC? 509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer? Windows Explorer only shows the USB Video Device, therefore there is no audio from the PrecisionHD camera when using Windows Explorer. Cisco PrecisionHD USB Camera Related questions: 494: Which applications can I use with the PrecisionHD USB camera? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer?

511: What are the minimum system requirements needed to use the PrecisionHD USB camera? HD (1280x720) VGA (640x480) CIF (352x288) Windows XP Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 512MB RAM Good Internet Connection Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 1GB RAM Good Internet Connection Windows Vista 37 To use the PrecisionHD USB camera with Skype/VLC: To use the PrecisionHD USB camera with Cisco TelePresence Movi or Jabber Video: Movi Skype/VLC HD (1280x720) VGA (640x480) CIF (352x288) Windows XP Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 512MB RAM Good Internet Connection Windows Vista Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 1GB RAM Good Internet Connection Cisco PrecisionHD USB Camera To use the PrecisionHD USB camera with Microsoft Communicator: MOC HD (1280x720) VGA (640x480) CIF (352x288) Windows XP Core 2 Quad 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 512MB RAM Good Internet Connection Core 2 Quad 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Intel Atom 1GB RAM Good Internet Connection Windows Vista 516: Can I use the PrecisionHD USB camera with Windows 7? Yes, the Cisco TelePresence PrecisionHD USB Camera works with Windows 7. Cisco PrecisionHD USB Camera 517: How do I upgrade my PrecisionHD USB Camera? 1. Download the latest software here. 2. Connect your PrecisionHD USB camera to your computer. 3. Make sure the LED is green before you start the upgrade. 4. Run the upgrade software. Cisco PrecisionHD USB Camera

519: What resolutions does the PrecisionHD USB Camera support? 38 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? The following remote control shortcuts are available: 16:9 formats width height 30 fps 25 fps 15 fps 720p 1280 720 MJPEG MJPEG MJPEG w4cif 1024 576 MJPEG MJPEG MJPEG w448p 768 448 MJPEG MJPEG MJPEG wcif 512 288 MJPEG MJPEG/RAW MJPEG/RAW w180p 320 180 RAW RAW RAW wqcif 256 144 RAW RAW RAW Quick access Home menu: Press the ok / V key when no menus are shown (same as pressing the home key in any menu). System Information and Call status : Press the right-most function key on the home menu. Advanced Configuration: Press the fourth function key (from left) on the System Information and Call status page. The quick key sequence is "home- right-most function key - fourth function key" (or "V- right-most function key - fourth function key" when no menus are shown). Quick Call 4:3 formats width height 30 fps 25 fps Call menu: Press any number key in idle mode (when not in a call). Recent calls: Press the call key when the Call menu is not visible. Dial last number: Press the call key twice. 15 fps VGA 640 480 MJPEG MJPEG MJPEG/RAW QVGA 320 240 RAW RAW RAW CIF 352 288 RAW RAW RAW 160x120 160 120 RAW RAW RAW Camera Control Camera control soft menu : Press any arrow or zoom key in idle mode. Camera presets: Press the number key corresponding to the desired camera preset on the Camera control soft menu to change preset. Other Standby mode: Press and hold the disconnect key for 5 seconds. Restore resolution and OSD: When not in a call, press the sequence "disconnect - * - # - * - # - 0 - x - #" where x is output 1 to 4 to change the OSD and restore the resolution (1280x720@60Hz for HDMI and 1024x768@60Hz for DVI) to the selected output. DTMF: Pressing a number key in a call gives the DTMF (Dual Tone Multiple Frequencies) sound for the pressed number. Cisco PrecisionHD USB Camera 522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station? You should be able to undock your laptop from your docking station as long as no programs are running and accessing the PrecisionHD USB Camera. Please check that all programs accessing the PrecisionHD USB Camera, e.g. Cisco JabberVideo, are properly closed and exited. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco PrecisionHD USB Camera Related questions: 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec?

39 The supported resolutions at 60 fps are w288, w448, w576 and w720. The Cisco TelePresence System Codecs C90, C60 and C40 have four LEDs: Please note the following: Power - Green when codec is powered up. Call - Green flashing on call setup. Continuous green in Call. IR - Green flicker on IR activity. Alarm - Red when network connectivity is lost. The Cisco TelePresence System Codec C20,, MX200, MX300 and EX60 can encode 60 fps in point-to-point calls, but not if a presentation is running at the same time. The Cisco TelePresence System Codec C40, C60 and EX90 can encode 60 fps in point-to-point calls, also when presentations are running at the same time, but not in multisite. The Cisco TelePresence System Codec C90 can encode 60 fps in point-to-point, calls, when running presentations, and in multisite. The Cisco TelePresence System Codec C20 has one LED with two colors. The LED colors are: Green - the codec is powered up. Flickering on IR activity. Red - network connectivity is lost. The Cisco TelePresence EX90 and EX60 have two LEDs: Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Power / Button - Green when the system is powered up, flashing when system is powered down. Call - Orange flashing on call setup. Continuous orange in Call. The Cisco TelePresence MX200 and MX300 have two LEDs: Power - White continuously light when the system is powered up. Call - Green flashing on system setup. Continuous green in Call. The Cisco TelePresence has one LED: Power - LED is continously on when codec is powered up. Pulsating while in standby mode. Startup/booting - Indicates with a circular movement how far it has come in the startup. Related questions: 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 526: What do the LEDS on the Cisco TelePresence video systems mean?

40 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? The transmitted video call framerate (fps) depends on how much bandwidth is available, the Threshold60fps setting and whether the active video source is configured for Sharpness or Motion. By navigating to the Advanced Configuration > Video > Input > Source n > OptimalDefinition > Threshold60fps the resolution for which the codec tries to encode 60fps for video source n can be selected. The 60fps resolutions available are: 512 x 288 (w288) 798 x 448 (w488) 1024 x 576 (XGA / w576) 1280 x 720 (720p / w720) If enough bandwidth is available, the codec transmits 60fps at this resolution, otherwise it uses 30fps as long as Quality is set to Motion. Selecting Never makes the codec transmit 30fps at any resolution, and should be selected if 1080p is desired. The Quality can be set to either Sharpness or Motion by navigating to the Advanced Configuration > Video > Input > Source n > Quality. If the active video source is configured for Sharpness, video transmission is done at the highest resolution possible (up to the input resolution) where it is possible to maintain 1fps. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Related questions: 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles?

534: How do I use the Cisco TelePresence System Codec optimal definition profiles? The Optimal definition profiles can be used when light conditions are optimal in order to increase framerate and resolution for lower bandwidths. In Quick Set the default optimal definition profile is set to Medium. Changes in the picture principally occur when something in the picture is in motion or by noise in the picture from the camera. When there is little changes in the picture, the need for bandwidth decreases. More light gives less noise in the picture and consequently reduces the need for bandwidth. In Cisco TelePresence System Codec software version TC3.0 (experimental in version TC2.1) it is possible to increase the video resolution for situations where light conditions are especially good. These settings are found under the OptimalDefinition Profile settings menu by navigating to Advanced configuration > Video > Input > Source n > OptimalDefinition > Profile for for a selected camera input n. 1. Turn off the codec. 2. Press and hold the power until the LED on the front turns red. 3. Release the power button, and press it twice within 5 seconds. The Cisco TelePresence System Codec C20 is now reset to factory defaults. The procedure resets or deletes: Typical resolutions used for different optimal definition profiles, call rates and frame rates 30 fps 60 fps Optimal Definition Profile 256 kbps 768 kbps 1152 kbps 1472 kbps 2560 kbps Normal 512 288 1024 576 1280 720 1280 720 1920 1080 1920 1080 1920 1080 Medium 640 368 1280 720 1280 720 1280 720 1920 1080 1920 1080 1920 1080 High 768 448 1280 720 1280 720 1920 1080 1920 1080 1920 1080 1920 1080 Normal 256 144 512 288 768 448 Call rate 1024 576 1280 720 1280 720 6 Mbps Medium 256 144 768 448 1024 576 1024 576 1280 720 1280 720 1280 720 512 288 1024 576 1280 720 1280 720 1280 720 1280 720 1280 720 All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information The procedure does not delete software release - and option keys. The reset does delete the inactive software image if it is present. This applies for all products using TC software. Cisco TelePresence Codec C20 1280 720 High 41 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? The following table shows some examples of the relationship between the selected Optimal definition profile, bandwidth and fps: 4 Mbps Related questions: 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? It is recommended to test thoroughly for every room when selecting either Medium or High mode. In rooms with daylight the light conditions vary and testing should been carried out at nighttime. Frame rate Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 There are three possible modes: Normal - Standard meeting room. Default setting (Recommended) Medium - Good, stable light conditions High - Optimal light conditions for video conferencing. Related questions: 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec?

537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera? 42 545: How do I call someone on a different IP network? Cisco TelePresence provides a number of different solutions that enable organizations on different networks to be able to communicate using video. From CC1.1 release the PrecisionHD USB Camera allows you to manually change the focus, brightness and white balance. The Cisco VCS or Expressway solution Skype: The Cisco VCS/Expressway is most suitable for large-scale deployments. It allows you to connect across organizations without requiring any exceptions or extra ports to be opened on the firewall. In this solution, both organizations need to have a Cisco VCS and you need to configure a connection between the two Cisco VCSs. 1. Connect your PrecisionHD USB camera to your computer. 2. Open Skype and log in 3. Select Tools > Options. 4. Select Video Settings. 5. Select Webcam Settings. 6. Click OK when you're done The IP Gateway solution The Cisco TelePresence IP Gateway also allows organizations using different networks to connect using video. In this solution, no Cisco VCS is required. Only one of the organizations needs to have an IP Gateway. The IP Gateway allows video calls from the internet to endpoints inside the organization's private network without compromising security. For example, if "company B" has an IP Gateway, then "company A" can call into "company B," see the directory and scroll to find the person they want. The IT administrator may need to open ports on the company firewall to allow this. Microsoft Office Communicator: 1. Connect your PrecisionHD USB camera to your computer. 2. Open Microsoft Office Communicator and log in 3. Select Tools > Set Up Audio and Video. 4. Adjust the Microphone and speaker settings. 5. Click Next. 6. Select TANDBERG Video from the Webcam list. 7. Select Webcam Settings. 8. Click OK when you're done The MCU solution Organizations using the Cisco TelePresence MCU can configure it to have one port connected to their own network and one port connected to the internet. In this solution, you need the video firewall feature key which enables people from outside your network to join video conferences securely and from any vendor's endpoint. For more information, see How do I configure the video firewall in a Cisco TelePresence MCU/IP VCR? Cisco PrecisionHD USB Camera Cisco IP Video Phone Cisco MXP Endpoints Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Management Suite Cisco Video Communication Server Codian IP GW 3500 / MSE IPGW blade Codian MCU 4200 / MSE 8420 Codian MCU 4500 Codian MSE 8510 blade 542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7? If using the Cisco TelePresence PrecisionHD USB Camera versions 1.0 or 1.1 with Windows 7, a very high input gain is set for your microphone, which can cause sound to be distorted or unnaturally low. You can resolve this issue by either upgrading the camera software to version 1.2 or later, or lowering the recording volume for your microphone in the Windows settings. Cisco PrecisionHD USB Camera Cisco TelePresence Movi

546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 43 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? Video endpoints can also be used to call telephone numbers. Using a remote control: You can dial the audio number using the keypad on your remote control, as you normally would from a telephone. On your remote control, hold down the pound (#) button (a/a also appears on this button). This toggles between numbers (123) and letters/touch tone mode (abc or ABC). To toggle back to number (123) mode press the pound (#) button again and then hold it down. Note: You may need to enter a prefix to be able to make audio calls. Contact your system administrator to get the required information. Note: Letter (abc/abc) mode is also known as touch tone mode. To dial a telephone number: In letter (abc/abc) mode: 1. Open the Call menu and type in the number using the keypad or the remote control. 2. Press the right arrow twice and press the OK button, or the tick/check symbol depending on your endpoint. 3. Press arrow down to select Telephone 4. Press the green call button on your remote to start calling. 5. Press the red end call button on your remote to end the call. To type @, press 1 twice on your remote control while in letter (abc/abc) mode. To type a full stop/period (the. symbol), press * once while you are in letter (abc/ ABC) mode. Using an endpoint s keypad: To toggle between numbers (123) and letters (abc/abc), hold down pound (#) on your keypad. Cisco MXP Endpoints To type @, press 1 twice on your keypad while in letter (abc/abc) mode. To select a full stop/period (the. symbol) on your endpoint depends on the model. See the endpoint documentation for more information. 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? Cisco IP Video Phone Cisco MXP Endpoints Cisco T150 MXP Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Using your endpoint as your PC monitor enables you to view your computer screen while on a video call without the risk that the other participants can see your computer screen. 1. Press the OK button (represented as a tick/check symbol on some endpoints) to wake up the system and display the Call Menu. 2. In the Call menu, use the arrow keys on the remote control or keypad (depending on your MXP model number) to navigate to the Control Panel icon. Press the OK button to display the Control Panel. 3. Use the arrow keys on the remote control/keypad to navigate to General. Press OK. 4. Navigate to Screen Settings. Press OK. 5. For Use Screen as Local PC Monitor, select On. 6. Navigate to Save. Press OK. 7. Connect your computer to the screen using the VGA (PC) cable supplied. 8. On the remote control/keypad, press Selfview. An indicator tells you that your computer is being displayed Cisco MXP Endpoints

44 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? All encryption methods use common algorithms. Security comes from the key, a number which is passed to the algorithm to tell it how to encrypt the data. A commonly employed communications encryption method is the Data Encryption Standard (DES). DES works by encrypting data with a 56-bit long key. Triple DES (3DES) is an enhancement to DES that effectively runs 112-bit long keys. DES and 3DES are both widely used in commercial and non-defense government communications today. To provide a higher degree of security than both DES and 3DES, a new standard called Advanced Encryption Standard (AES) has been developed. The new AES standard with 128-bit keys has been approved by the U.S. Government to protect sensitive, unclassified data and replaces the use of 3DES. Cisco TelePresence supports all of the following encryption standards: AES, DES, H.233, H.234 and H.235 with an extended Diffie-Hellman key distribution on H.323, H.320 and leased lines. Cisco TelePresence Secure Conference is on by default. This automatically generates an encrypted call. You know that your call is secure when you see lock icons on your screen. A single lock symbol is displayed for DES. A double lock symbol is displayed for AES. Secure Conference DES and AES are both available in point-to-point calls and multipoint calls on ISDN and IP up to 768 kbps on the full Cisco TelePresence product line. Cisco TelePresence s implementation of the AES and DES cryptographic algorithms has been validated as conforming to Federal Information Processing Standards (FIPS) by a laboratory accredited by The National Institute of Standards and Technology (NIST). Where you find your IP address varies by model: For 1000 MXP, 1700 MXP, T150 MXP models it is in the upper right hand corner of the welcome screen For Profile models (3000 MXP Codec or Portable, 6000 MXP Codec or Portable) it is in the upper left hand corner of the welcome screen Cisco MXP Endpoints 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? To check or change the call bandwidth on your MXP endpoint: 1. Press the green Call button on your endpoint or remote control. The call menu is displayed. 2. Press the right arrow button on your endpoint or remote control three times to navigate to the Call Settings box. Press OK. 3. Use the arrow keys to navigate to Bandwidth. Press OK. 4. Select one of: Auto: The system decides the optimum call bandwidth to use (recommended) Max: The highest rate possible User defined: One of 64, 128, 192, 256, 320, 384, 512, or 768 kbps 5. Press the Down arrow until OK is highlighted and press OK on your remote or keypad. Cisco MXP Endpoints 554: How do I stop inbound calls from coming in? Cisco MXP Endpoints You may specify whether your system answers incoming calls automatically or not. When set to Off, all incoming calls must be answered manually. To change this, starting from Home (Main menu), navigate to Settings and select Call Settings and Autoanswer. You can turn this on or off. If your system is not set to auto answer, you can decide whether or not to accept or reject incoming calls by either pressing the green (accept) or red (reject) buttons. If you do not want any incoming calls, choose Do Not Disturb from the Call Status menu. If Do Not Disturb is on, the system rejects all incoming calls. Cisco MXP Endpoints

45 You can record your video calls, and include all participants and any presentations using the Cisco TelePresence Content Server. For more information, please refer to the Content Server user documentation. The presentation functionality in Cisco TelePresence System MXP endpoints allows you to show other available video sources in addition to your main camera (only if using dual video stream). You can share content from a: PC VCR DVD Document Camera Auxiliary Camera VNC Cisco IP Video Phone Cisco MXP Endpoints Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Codian MCU 4200 / MSE 8420 Codian MCU 4500 Codian MSE 8510 blade Note: Not all systems have all options available. Check your individual model's User Guide for more information. To share a presentation: 1. Connect your source to the MXP endpoint system's VGA cable. 2. Enable presentation-sharing mode on your source. This varies by device, see the product's documentation for more information. 3. Press the blue Presentation button on your remote control. 4. Choose one of: Main Video: Sends the presentation as the main video source DuoVideo: Sends both the presentation and the main video image Note: Other participants must also support dual video stream for them to see both the presentation and the main video source. If not, they only see the presentation. 560: Where should I place the microphones in a video room? All microphones should be placed at least one meter away from the system, and should never be left on top of the monitor or too close to the speakers. The cable connector end should be facing the system. Omnidirectional microphones should be placed in an even proximity from the participants while directional microphones should always point to the participants. Some users opt for ceiling mounted microphones such as the Cisco TelePresence Audio Science Ceiling Microphone. These should be mounted with the microphone's back panel facing the system and placed between the users and the system. Cisco MXP Endpoints 557: How do I forward video callers from my endpoint to my cell phone or voicemail? If you have the Cisco VCS, you can set up the FindMe feature to route incoming video calls to your home video, deskphone, or cell phone. You can also route calls to multiple devices to ring all at the same time. For more information refer to the FindMe User Guide. Cisco MXP Endpoints Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco MXP Endpoints 558: How do I record my video calls? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?

561: How should the video room layout and lighting be? Here are some tips for making the room better suited for video calls. Make sure that the background is not too cluttered. Avoid curtains, windows or doors, or distracting artwork in the background. Take into consideration that the participants are facing the screen as well as each other. The lighting should be even and bright. Avoid strong backlighting. The participants should not be placed in front of a window or other lighting sources. You should also avoid placing light sources directly oover the participants, as this leads to distracting shadows on the participants face. You can improve lighting by having light colored, but not bright, walls, covering any windows with curtains, and ensuring that the source of lighting is out of the picture shot. Cisco IP Video Phone Cisco MXP Endpoints Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 46 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? You can hold a call with multiple participants either through embedded MultiSite or an external Multipoint Control Unit (bridge). Most Cisco TelePresence System MXP systems have an optional built-in MCU. If your system has embedded MultiSite, you can use the call button on your remote to add another call, or dial their name in your directory. You may add up to four video calls and three phone calls using embedded MultiSite. If MultiSite is not enabled on your unit, you have an option for a software upgrade. You may also be able to use the MultiWay functionality of the Cisco VCS to support multiparty conferencing. It allows your system to extend point to point calls, or calls which exceed their maximum MultiSite capabilities to conferences on MCUs which are hosted on the network. MultiWay is available with Cisco VCS running at least x4.1 software, the Cisco TelePresence MCU with at least V3 software, MXP units with at least F8 software for call launch, Cisco IP Video Phone, and participating systems must also support call transfer. You can also create a conference on an external MCU and have participants dial into that call. Cisco MXP Endpoints 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? Far end camera control allows you to pan, tilt and zoom the far end camera. Far end camera control is only available in a point-to-point call (a call with only two participants). Calls using MultiSite have more than two participants and therefore far end camera control does not work in these calls. Note: This feature requires an electrically movable camera at the far end i.e. communication between two Cisco TelePresence System Profile 1700 MXP units do not provide far end camera control since the camera on this model can only be moved manually. 562: How do I change the picture layout using the remote control? You can use the layout button on your remote control to choose Picture in Picture, Picture out of Picture, or Side by Side layouts. Hit the layout button to determine whether you want a large picture of yourself and small picture of others, small picture of yourself and large picture of others, make them equal, or make one of the pictures disappear. To move the far end camera: Cisco MXP Endpoints 1. While in a call, press OK on your remote control. Note: See the TRC-3 Remote Control User Guide or TRC-4 Remote Control User Guide for help with using your endpoints remote control. 2. Using the arrow keys, navigate to the Camera Control icon. Press OK. 3. Using the arrow keys, navigate to the Far End tab. Press OK. 4. Using the arrow keys, navigate to the Camera Control icon. Press OK. 5. Four arrowheads appear indicating which Arrow key to use on the remote control to move the Far End camera to the left, right, up, and down. 6. To exit far end camera control, press C. Cisco MXP Endpoints

47 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? To redial a previously called number: You can add a new contact to the phone book in three ways: 1. On the remote control/keypad (this varies depending on MXP model), press the Green call button. 2. You see the option to Call Last Number in the Dial Number Box. Press the Green call button. The call is initiated. Manually From the call log From the corporate phone book (if existing) To redial a previously called or received number using the Call Log: 3. Using the remote control or keypad (varies depending on your model), go to Phone book. Click OK (sometimes indicated by a tick/check symbol). 4. Select one of the following and click OK: Placed calls Missed calls Received calls 5. Using the remote control or keypad, navigate to the number you want to call. Click OK. Manually To add a contact manually: 1. Using the remote control or keypad (varies depending on your model), go to Phone book > My Contacts. Click OK (sometimes indicated by a tick/check symbol). 2. Navigate to the New icon on the left hand side. Click OK. 3. For Name, enter the name you would like to appear as this contact in the phone book. 4. For Number, enter the number of the contact. 5. If applicable, specify Call type, Net, Bandwidth, and Restrict (ISDN systems only). If in doubt, consult your system administrator. 6. Click OK. Cisco MXP Endpoints From the call log or corporate phone book Entries from call logs or the corporate phone book are added in the same way. To add a contact from a call log (for example, from a missed call, received call, etc.) or the corporate phone book: 1. Using the remote control or keypad (varies depending on model), navigate to the log in which the entry is currently stored. 2. Navigate to the entry to be added using the arrow keys on your remote control or keypad. 3. Press Left on your remote control/keypad. 4. Press Down on your remote control/keypad until New is highlighted. Click OK. The entry is now stored under My Contacts. Cisco MXP Endpoints

568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 48 576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera? The following are known limitations when using the Cisco TelePresence PrecisionHD USB Camera with Cisco TelePresence ConferenceMe. If you are using embedded MultiSite, you can change the layout of your call using the Services Menu, available from the Main Menu screen or the bottom of the remote control (in a TRC4). ConferenceMe may not automatically select the PrecisionHD camera as the audio device. To rectify this problem: a. Go to Start Menu > TANDBERG > Configure ConferenceMe. b. For Audio input, select TANDBERG Audio. You can request the floor, which forces your endpoint to be seen by everyone else as either the main image or the larger image in a 5+1 layout. An indicator appears when you have the floor and disappears when you release the floor. The release floor option makes the floor available for other participants. If your computer has more than one webcam connected, ConferenceMe cannot select the PrecisionHD USB Camera in any circumstance, therefore the above steps do not work. This issue is present in software versions up to and including CC1.1.0 and ConferenceMe 1.0(1.2). To change the layout of the conference, select the A icon to select from the options available (4 split, 3 party dual screen, voice switched, or 5+1 split). Auto Split is the default layout selected to choose the best layout depending on the number of people in the call. If you are connected to a conference on a Cisco TelePresence MCU, enable Far end camera controls on your endpoint, and use the arrow keys on your remote control to choose between the available layouts. Cisco PrecisionHD USB Camera TANDBERG ConferenceMe Cisco MXP Endpoints Related questions: 494: Which applications can I use with the PrecisionHD USB camera? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint? You can choose from a variety of preset ring tones for your Cisco TelePresence System MXP endpoint. 580: Does the Cisco IP Video Phone have support for 802.1x authentication? Yes, the Cisco IP Video Phone supports 802.1x authentication. 1. Go to Control Panel. Click OK. 2. Using the arrow keys, navigate to Audio. Click OK. 3. Navigate to Alert Tones & Volumes. Click OK. 4. Select a ring tone for Video Call Alert Tone and Telephone Alert Tone. 5. Navigate to Save. Click OK. Cisco IP Video Phone 581: Does the Cisco IP Video Phone have an auto answer feature? Cisco MXP Endpoints Cisco T150 MXP Yes, the Cisco IP Video Phone can auto answer incoming calls without user interaction. Cisco IP Video Phone 582: How do I reject all incoming calls on my Cisco IP Video Phone? If you set Do Not Disturb to On, the Cisco IP Video Phone rejects all incoming calls. Cisco IP Video Phone

49 588: Does the Cisco IP Video Phone have support for BroadSoft? 583: What is the maximum call rate the Cisco IP Video Phone supports? The Cisco IP Video Phone has expanded its integration with PBX vendors by introducing full integration support with BroadSoft SIP-based PBX. This integration allows the Cisco IP Video Phone to function similar to other IP phones when registered to the BroadSoft solution, including full support for the following features: The Cisco IP Video Phone can support calls up to 1152 kbps. Cisco IP Video Phone Provisioning Easy plug and play provisioning with the BroadSoft platform. Shared Call Appearance allowing an Cisco IP Video Phone to participate as a part of a group sharing the same number/uri Click-to-dial Control call activity of the Cisco IP Video Phone from your computer. Push-to-talk Connect instantly to a defined person or group. 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone? Yes, you can change maximum upstream and downstream call rate on your Cisco IP Video Phone. Cisco IP Video Phone Cisco IP Video Phone 589: Does the Cisco IP Video Phone have support for multiple lines? 585: Does the Cisco IP Video Phone have support for soft buttons? Yes, the Cisco IP Video Phone have support for multiple lines (SIP profiles). You can have the Cisco IP Video Phone register with up to 3 SIP numbers/sip URIs. Yes, you can program the five speed dial buttons on your Cisco IP Video Phone. Cisco IP Video Phone Cisco IP Video Phone 586: Can I use the Cisco IP Video Phone as a picture frame? Yes, the Cisco IP Video Phone has USB picture frame support. You can display picture on the Cisco IP Video Phone in screen saver mode when plugging in a USB stick with image files. 590: Does the Cisco IP Video Phone have support for Cisco TMS Agent large scale provisioning? Yes, the Cisco IP Video Phone is easy to deploy in large scale deployments both within the enterprise and in external locations, including the following features: Cisco IP Video Phone Provisioning Easy provisioning using Cisco TelePresence Large Scale Provisioning Software upgrade Easily upgrade software on all your deployed Cisco IP Video Phone s. Phonebook Manage and deploy phonebooks to all your deployed Cisco IP Video Phone s. 587: Does the Cisco IP Video Phone have a setup wizard? Yes, the Cisco IP Video Phone has a setup assistant that guides the user through basic configuration. Cisco IP Video Phone Cisco IP Video Phone

591: Does the Cisco IP Video Phone have support for HTTPS provisioning? 50 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? Yes, the Cisco IP Video Phone has support for HTTPS provisioning with digest scheme. This is an alternative generic provisioning for no touch provisioning based on bootstrap server. With TE4.0.0 the supports provisioning and basic call functionality with Cisco Unified Communications Manager (CUCM) version 8.5 and above. The also supports Cisco Discovery Protocol (CDP) for easy deployment in CUCM environments. When provisioning mode is set to CUCM the tries to use Voice VLAN if available in your network. When in other provisioning modes the tries to use Data VLAN. The MXP's NAT (Network Address Translation) setting is used when the MXP is located behind a local NAT firewall and the firewall has a static public IP address. It allows the MXP to appear as though it is directly connected to the internet - the MXP signals the public IP address of the local NAT firewall in place of its own IP address. Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > NAT. The MXP has the following NAT modes: Off: The MXP signals with its own IP address. This is the default setting. On: The MXP signals with the configured NAT address in place of its own IP address within the Q.931 and H.245 messages. Auto: The MXP decides if the NAT address or its own IP address should be used within the signaling. This is to support calls to the public internet and within a LAN without the need to reconfigure the unit. If the unit detects that a public IP address has been dialed it uses the NAT address, otherwise it uses its own IP address. Cisco IP Video Phone 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > H.323 Ports. NOTE: When an MXP is registered to a Cisco TelePresence VCS Expressway or Cisco acquired TANDBERG Border Controller, NAT mode should be set to Off as the Cisco VCS Expressway or Border Controller handles the NAT traversal. You cannot use the NAT traversal features of the MXP to communicate with a Cisco VCS Control or Cisco acquired TANDBERG Gatekeeper that is located behind a NAT firewall. It must go via a Cisco VCS Expressway. The MXP has the following H.323 Ports settings: Static: When you select static H.323 ports for TCP connections, the ports 5555 5574 is used for Q.931 and H.245 respectively. Dynamic: When set to Dynamic (default setting) the system allocates which ports to use when opening a TCP connection. The port range is from 11000 to 65535. The reason for this is to avoid using the same ports for subsequent calls, as firewalls could consider this as an attack. When port 65535 is reached then the system restarts again at 11000. Cisco MXP Endpoints Cisco T150 MXP Cisco MXP Endpoints 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? Please refer to the Installing the Video Switch section in the MXP reference guide for system integrators. NOTE: The Cisco TelePresence Video Switch can only be connected to the Cisco TelePresence System Profile 3000/6000MXP. Cisco MXP Endpoints

51 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? NOTE: Remember to write down the Option Key and Bandwidth Key listed out before you execute this command. Yes, with the Cisco TelePresence Video Switch (TVS) connected to a 6000 MXP or 3000 MXP codec. The Sony EVI-HD1 camera uses the component video inputs 5 or 6 on the TVS. From the API (Telnet, SSH or serial cable) enter the following command: defvalues set factory Cisco MXP Endpoints This clears all settings on the system, reset the IP access password to TANDBERG, clear the Option Key and Bandwidth Key, delete the Phone Book directories and format the flash disk. Related questions: 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? Cisco MXP Endpoints 604: How do I reset the menu password on a Cisco TelePresence System MXP system? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? Connect a straight through serial cable (9600, N, 8, 1) to data port 1 on the codec. Enter the following command: The following ports cover both MultiSite and H.239 (dual stream): xconfiguration OSD Menu Password: For H.323: Cisco MXP Endpoints Gatekeeper Discovery (RAS) Port 1719 UDP Q.931 call Setup Port 1720 TCP H.245 Port Range 5555-5574 TCP Video Port Range 2326-2485 UDP Audio Port Range 2326-2485 UDP Data/FECC Port Range 2326-2485 UDP For SIP: SIP messages Port 5060 UDP/TCP SIP messages Port 5061 TLS(TCP) H.245 Port Range 5555-5574 TCP Video Port Range 2326-2485 UDP Audio Port Range 2326-2485 UDP Cisco MXP Endpoints Cisco T150 MXP

605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 52 607: Can I use a T1 with a Cisco TelePresence MCU? Yes. However certain limitations may apply depending on the series of T1 that you have. The endpoint has by default strict password enabled, which requires a password with at least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2 special characters (i.e.!@#$%^&*()_+). There are currently three variations of T1 systems: First generation T1s (using a Codec C90) Cisco TelePresence System T1 Cisco TelePresence System Profile 65 (using a Cisco TelePresence System Codec C60) Set the password from the menu: You can reset the IP access password from the menu. Go to Control Panel > Security and set the IP Access Password to a new password fitting the strict password criteria. Cisco TelePresence System T1 The Cisco TelePresence System T1 can participate in conferences on the Cisco TelePresence MCU 4500 Series. However, the following limitations apply: Set the password using the API: You are not be able to see the immersive telepresence layouts You cannot set up conferences automatically using the control panel You cannot change layouts The password can also be set/reset from the serial port by connecting a straight through serial cable (9600, N,8,1) to data port 1, and enter the following command: xconfiguration SystemUnit Password:<password> The Cisco TelePresence System T1 solution has been developed to closely integrate with the Cisco TelePresence Server and that is the recommended multipoint infrastructure solution. Telepresence Layouts are only available when you connect to a Cisco TelePresence Server (TS7010, MSE8710). Disable the strict password: The strict password can be disabled by entering the API command: xconfiguration StrictPassword: Off First generation T1s and Profile 65 Cisco MXP Endpoints First generation T1s and Profile 65 can participate in conferences on the Cisco TelePresence MCU 4500 Series. The T1 functions as a normal endpoint participating in a conference, and providing you have a remote control you can change layouts using Far End Camera Control, and set up conferences. You are not able to see the Telepresence Layouts unless you connect to a Telepresence Server (TS7010, MSE8710). Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Codian MCU 4500 TANDBERG Telepresence Servers 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? Software version F9: The API commands for Cisco TelePresence System Codec 3000 MXP and 6000 MXP are described in the: Cisco TelePresence System MXP Reference User Guide for System Integrators The guide is available online. Cisco MXP Endpoints

609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 53 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? The EX90 has one DVI-I (integrated analog and digital) input. There can be several reasons to this: The following resolutions are supported on the EX90 PC screen digital input: The EX90 input source is set to DVD If both the DVI-I/PC and HDMI/DVD inputs are connected, make sure the input source is set to PC. 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Source and set the source to PC. Note that the Source selector icon is only visible if both input sources are connected. The EX90 fails to detect the DVI-I input source type The DVI-I input of the Cisco TelePresence EX90 is capable of reading both digital and analog input signals. The EX90 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX90 to the correct input signal type. 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Display settings and set the DVI Mode. Change this setting to Digital.. The computer does not support the resolution 1920 x 1200 - native resolution, recommended 1920 x 1080 (not full screen) 1776 x 1000 (not full screen) 1680 x 1050 1600 x 1200 (not full screen) 1440 x 900 1400 x 1050 (not full screen) 1280 x 1024 (not full screen) 1280 x 960 (not full screen) 1280 x 800 1280 x 768 (not full screen) 1280 x 720 (not full screen) 1152 x 648 (not full screen) 1024 x 768 (not full screen) 960 x 600 (not full screen) 800 x 600 (not full screen) The following resolutions are supported on the EX90 PC screen analog input: The computer is not capable of outputting any of the supported input resolutions defined on the EX90. The computer graphics card does not have the latest driver installed Check that you are running the latest driver available form your graphics card vendor. The cables are not connected properly Check that the cables are connected. 1920 x 1200 - native resolution, recommended 1680 x 1050 1600 x 1200 (not full screen) 1440 x 900 1280 x 1024 (not full screen) 1024 x 768 (not full screen) 800 x 600 (not full screen) Cisco TelePresence EX90 Cisco TelePresence EX90 Related questions: 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? Related questions: 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PCscreen input?

54 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 611: Can I run MultiSite on the Cisco TelePresence EX90? Yes, up to 3-sites can connect in MultiSite. You can change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller by selecting More > Settings on the Touch Panel. Then select Background. There you can choose either a default background or your custom background image. Cisco TelePresence EX90 Cisco TelePresence EX60 Cisco TelePresence EX90 Related questions: 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? Phone books are normally provisioned to the Cisco TelePresence MX200, MX300, EX60 and EX90 from a central server. If your video system is centrally managed, contact your system administrator to have the relevant phone books applied to your system. You can also add contacts to the My contacts list on the system. The Cisco TelePresence EX60/EX90 is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi, Jabber Video, desktop systems, set-tops, Profile room systems and the Telepresence T3. Cisco TelePresence endpoints as well can be called directly from TC5 with 1.7.4 or higher. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 For further information on interoperability, refer to the release notes for the relevant software release (TC platform). Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? The default user name is "admin" and password "" (blank) for the Cisco TelePresence video system. 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? Yes, the PrecisionHD camera on the EX90 has a full 1.5x optical zoom. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu. 2. Select Camera and adjust the zoom with the + and - buttons. Cisco TelePresence EX90

55 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? Yes, these video systems do support large scale provisioning. No, this is not possible at the moment. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? No, this is not possible. The USB host and USB device connectors are for future use. Yes, we support the following languages: English, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin), Swedish and Turkish. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? Yes, but this is only recommended for very good light conditions. Login to the EX60/EX90 using ssh and execute the following API command to set the camera frequency: 619: Can the Cisco TelePresence EX90 be wall mounted? No, the Cisco TelePresence EX90 cannot be wall mounted. xconfiguration Cameras Camera 1 FrameRate: <30Hz,60Hz> Note: Since the Cisco TelePresence EX60/EX90 is a desktop system, and because the light conditions in a normal office environment is normally not good enough, the default setting is 30 Hz. Cisco TelePresence EX90 Notice also that the transmitted frame rate is affected by the Optimal Definition settings: xconfiguration Video Input Source 3 OptimalDefinition Profile 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? xconfiguration Video Input Source 3 OptimalDefinition Threshold60fps Yes, the system auto-selects DVI or HDMI depending upon which is active - if both are active you need to choose between these two. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Sources and and select the input you want. By selecting DVD as source on the Touch controller interface, HDMI 1 is used as input source. Note that the Source selector icon is only visible if both input sources are connected. If there is only one source, the Cisco TelePresence EX90 selects this source automatically. Related questions: 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? Cisco TelePresence EX90

626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? These video systems are Bluetooth ready, but they do not support Bluetooth headset connection at the moment. Yes, the Cisco TelePresence EX90 supports the Performance Mic 20 external microphone. Cisco TelePresence EX90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Related questions: 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? These video systems do not have full VoIP functionality at the moment. Yes, Multiway is supported for these video systems from TC4.2. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 56

57 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? There are three ways to reset to factory settings. Factory reset using the Touch Panel 1. Select More from the main panel. 2. Select Settings > Administrator settings and select Reset. 3. Select Factory Reset. Related questions: 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec? Factory Reset mechanically (EX60 and EX90 only) 1. Unplug the power cable. 2. Replug the power cable. 3. Press and hold the power button immediately when the green LED in the bottom left corner lights up. Hold until the LED turns off and on again after approximately 10 seconds. 4. Release the power button, and press it twice within 2 seconds. 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? You need to have the DualDisplay option key installed on the Cisco TelePresence System Codec C40 to use the DVI-I output. The Cisco TelePresence EX60 or EX90 is now reset to factory defaults. Check your options from the system information menu Factory Reset mechanically (MX200 and MX300 only) 1. Open the Home menu and go to: Settings > System information. 2. Make sure DualDisplay is listed in the Software > Options installed 1. Press the small reset button for approximately 5 seconds after switching power on, then release it. 2. The system boots up and display a confirmation message on the video screen if the process was successful. Check your options using an API command Log into the Cisco TelePresence System Codec C40 as admin using SSH (Secure Shell): The Cisco TelePresence MX200 or MX300 is now reset to factory defaults. 1. Execute the API command: Factory reset using API commands 2. Make sure the DualDisplay option is listed as True. xstatus SystemUnit A factory reset can also be performed by executing a single API command. Cisco TelePresence Codec C40 Log into the Cisco TelePresence EX60/EX90 as admin using SSH (Secure Shell): 1. Execute the API command: xcommand systemunit FactoryReset Confirm: Yes 2. The system reboots The procedure resets or deletes: All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information The procedure does not delete software release and option keys, but it does delete the inactive software image if it is present.

631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 58 653: Can I use the PrecisionHD USB with OS X? Yes, the PrecisionHD USB have been tested successfully with OS X 10.6.4 (Snow Leopard) and OS X 10.7. (Lion). You need to have the DualDisplay option key installed on the Cisco TelePresence system to use the second HDMI output. Cisco PrecisionHD USB Camera Check your options from the product s system information menu 1. Open the Home menu and go to: Settings > System information. 2. Make sure DualDisplay is listed in the Software > Options installed 654: Can I use the PrecisionHD USB with Linux? Yes, the PrecisionHD USB have been tested successfully with Ubuntu 10.04, Debian 5.04 and Fedora 12. Check your options using an API command Log into the Cisco TelePresence system as admin using SSH (Secure Shell): Cisco PrecisionHD USB Camera 1. Execute the API command: xstatus SystemUnit 2. Make sure the DualDisplay option is listed as True. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence EX90 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? The light sensor in the early production handset cradles on the Touch controller can be affected by some particular light conditions and this may cause false hang ups when the handset is picked up. Please contact your local support office if you experience this problem. This issue can be prevented by changing the light environment of the Touch controller. Please notice that the EX90 and Touch controller can be used without the handset. Alternatively, use the EX90 in loud speaking mode or with a headset. Cisco TelePresence EX90

662: What should I do before contacting TAC? 59 To prepare for the on-site repair, follow these steps: 1. Download the Monitor Diagnostics Toolbox. The zip file contains an instruction manual, an executable file, and a template in which to record your results for sending to TAC. Working through the toolbox allows TAC to make an immediate decision about dispatching the OSS (On-Site Service for monitor repair, provided by Foreseeson) 2. Create an RMA ticket and attach the following: Screen-shot from TM Control Software Correctly filled out On-site support template Picture or video of fault as seen on monitor Confirmation that the monitor is not physically damaged To help TAC to identify fixes and process RMAs on screen-related issues, please follow the steps below before raising a ticket. Examples of screen issues include incorrect image display, unusual colors, stripes, or any other visual problems. The steps below take you through a process of elimination that allows you to identify the piece of hardware that is at fault (the screen, the cable or the codec) and show you how to gather some technical information that is useful for TAC. 1. Upgrade your codec to the latest software version (it's always best to troubleshoot on the newest software). 2. Check that the monitor is healthy by connecting it to a known healthy output device and verify that the image is displaying correctly. You can connect a 1080p camera directly to the HDMI on the monitor without going through the codec and you should see an image. This is an excellent way of testing both the camera and the monitor. 3. Try a different cable. Check the cable pins (DVI, VGA, HDMI) and if it is a DVI cable make sure you are not using a DVI-A (see image). If you have several types of DVI cables, you should try them all. TANDBERG reference Foreseeson reference 117001-65" Original T3/T1/Profile Monitor Assembly FS-P6501C 117335-52" Profile Single Monitor Assembly FS-S5201C 117336-52" Profile Left/Right Dual Monitor Assembly FS-S5202C 117334-42" C-Series Profile Monitor Assembly FS-L4205C 116181-42" 3000 MXP Profile Monitor Assembly FS-L4201C Cisco MXP Endpoints Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 4. If the monitor is healthy you should now move on to the codec. Connect the codec to another known healthy monitor and check if the same error occurs here. 5. Try a different output on the codec and see if the problem persists. 6. Important: Take a short video clip (for example, on your mobile phone) or a photo of the problematic video output. Telnet into the codec and copy the output of the xconfig and xstatus commands. Provide all this information to TAC when you raise the ticket, together with the results of the tests you have done. 663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it? Please make sure you have closed all programs accessing the PrecisionHD USB Camera. Programs like WebEx Connect, Messenger, Skype, Jabber Video, Movi etc. need to be closed in order to upgrade the software on the camera. By following these steps you help the TAC team to identify and resolve your problem as quickly as possible. Cisco PrecisionHD USB Camera RMA and on-site screen repair for Cisco partners If, after following the steps above, you have found that the screen itself has a hardware fault, the RMA process should be initiated. In some regions, hardware faults on the following screens requires a screen technician to be dispatched on-site (TAC advises you about this when you initiate the RMA).

60 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? The PrecisionHD cameras on the MX200 and MX300 has a 4x zoom, but the camera on EX60 does not have a zoom. There can be several reasons to this: Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 The DVI-I input of the Cisco TelePresence EX60 is capable of reading both digital and analog input signals. The EX60 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX60 to the correct input signal type. The EX60 fails to detect the DVI-I input source type 1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Display settings and set the DVI Mode. 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? Yes, the MX200, MX300 and EX60 can be wall mounted. The brackets you need to do this have to be ordered separately. The computer does not support the resolution Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 The computer graphics card does not have the latest driver installed The computer is not capable of outputting any of the supported input resolutions defined on the EX60. Check that you are running the latest driver available form your graphics card vendor. The cables are not connected properly Check that the cables are connected. 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? No, The Cisco TelePresence MX200, MX300 and EX60 do not have MultiSite capabilities. Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60

668: Which endpoints use the Cisco TelePresence Touch controller? All endpoints running TC SW 4.1 or later and all and endpoints running TC SW 4.0 or later can take advantage of deploying the Cisco Telepresence Touch controller for ease of use and intuitive touch User Interface. 61 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? No, only the supports the use of handset. For other installations which connect via Ethernet (over LAN or directly to the codec) there is no support for audio signalling. This includes Cisco Codecs and Integrator Packages (C40, C60 and C90), Quick Set C20, Profile Series and. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? Cisco TelePresence, and Profile Series ship with the Cisco TelePresence Touch controller as standard. Cisco TelePresence Integrator Products and Quick Sets have the Cisco TelePresence Touch controller as purchasable option. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller

671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 62 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? When connecting the Cisco TelePresence Touch controller directly to the secondary Ethernet port of the C40, C60 or C90 codec, a on screen display message should display on the screen for activation of secondary ethernet port. The codec must be rebooted after activation of the secondary ethernet port. The following steps should be followed when connecting the Cisco TelePresence Touch controller to a codec or a when connecting over LAN: 1. Check that you have Software version TC4.1 or later release installed on your C Series codec 2. Restart your codec. The codec goes into an UPnP state for a limited period during restart enabling identification by the Touch controller. 3. Connect the Touch controller to the power adapter. 4. Connect the Ethernet cable to the power adapter and a LAN port. 5. Connect the Power cable to an AC outlet. 6. The Touch controller boots and the window Select codec to pair with appears on the Touch controller display. Codecs which are in pairing mode (UPnP) appears in the list, or you can select a codec manually by typing in the Codec IP address. When a codec is selected, press Start pairing. A window appears prompting for administrator password on the codec. You only need to type in the password when you pair the Touch controller to the codec, and not while it is paired. 7. At first time pairing or after codec upgrade the Touch controller downloads software from the codec before it is ready to use. The Secondary Ethernet port can also be activated manually in order to enable direct paring with the codec: Use web interface/gui: Advanced config > NetworkPort 2 > Mode: DirectPairing. SSH into the codec and type: xconfiguration NetworkPort 2 Mode: DirectPairing The codec must be rebooted after activation of the secondary Ethernet port. Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence Touch controller Related questions: 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 668: Which endpoints use the Cisco TelePresence Touch controller? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence Touch controller Related questions: 668: Which endpoints use the Cisco TelePresence Touch controller? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? A shielded Ethernet cable is recommended to be used when connecting from the power adapter to a LAN port or when connecting directly to the secondary Ethernet port on the codec. There are no limitations on the length of the Ethernet cable, but normally it is not recommended to use more than 100 meters per cable segment. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence Touch controller

674: What is the difference between the Cisco TelePresence Touch controller for, and? 63 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? Yes. When multiple Cisco TelePresence Touch controllers are connected, only the last paired device stays paired after reboot, unless connected directly to the system. When connected directly to the system, both the directly connected system and last paired system over LAN stays paired after reboot. The Cisco TelePresence Touch controller for is different from the Cisco TelePresence Touch controller for in two ways: 1. An audio handset can be only be connected to the Touch controller for. 2. The Touch controller for comes with a fixed 1,2 meter cable. The Touch controller for Profile Series, Codecs, C20 Quick Set and Quick Set comes with a fixed 7,5 meter cable. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence EX60 Cisco TelePresence EX90 Cisco TelePresence Touch controller Related questions: 668: Which endpoints use the Cisco TelePresence Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 675: Does the Cisco TelePresence Touch controller come in a wall mount version? No, the Cisco TelePresence Touch controller is only available as a table version. Cisco TelePresence Touch controller 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? No. When a codec is paired with a Cisco TelePresence Touch controller it is not possible to use the remote control. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence Touch controller Related questions: 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?

64 689: How do I select which monitor output is primary and which is secondary? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 By default you have one primary and one secondary monitor. The output is marked with 1st and 2nd screen on the back of the codec. This may be changed to alter the primary and secondary monitor. No, the Cisco TelePresence MX200, MX300 and EX60 do not support the Performance Mic 20 external microphone. e.g to swap the default setting on a C40 - execute the following Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 xconfiguration Video Output HDMI 1 MonitorRole: Second xconfiguration Video Output DVI 2 MonitorRole: Primary Related questions: 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 688: How can I use a dedicated monitor for showing presentations only? You can set up a monitor to show only presentations by executing the following API command: xconfiguration Video Monitors: DualPresentationOnly This activates the secondary monitor output, but only when a presentation is shown locally or received from far end. Note:We do not recommend using the alternative xconfiguration Video Output HDMI 1 MonitorRole: PresentationOnly - this command is designed for a specific use-case. 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? If a microphone is connected to the Line 1 and Line 2 ports on the codec, its audio comes out of the speakers. This is a normal behavior as it is designed to be used as an audio input for presentations. This can be changed via TC console. The details are present in the TC console User Guide. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90

693: How do I pan and tilt a PrecisionHD camera? You control the camera with a remote control or a Touch panel. You can also use the web interface or API commands to do this. 65 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call? You can do this by enabling the MultiSite feature: Enter the IP adress of your codec on a web browser. With the remote control: Select Configurations and Advanced Configurations. 1. Press the Layout key and select Self view. 2. You can pan and tilt the camera by using the arrow keys. Select Conference 1 from the menu on the left. In the scroll down menu for IncomingMultisiteCall Mode select Deny. With the Touch panel: This also applies to systems without Multisite installed and you do not get an incoming telephone call when in a call. 1. Tap the camera symbol on the upper right corner to enter Camera control. Entering the Camera control will activate Self view. 2. Select Show camera controls. 3. Tap the arrow keys to pan and tilt the camera. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 With the web interface: 1. Open a web browser and enter your codec s IP number. 2. Log in and select Call Control. 3. Select Camera Control button under the main source image. 4. Pan and tilt the camera using the arrow buttons. With the API commands: 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following commands: xcommand Camera PositionSet CameraId:1 Pan: <-65535..65535> xcommand Camera PositionSet CameraId:1 Tilt: <-65535..65535> Note: Do not pan or tilt by hand while using a PrecisionHD 4x camera as this will damage the gears. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90

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67 User documentation on the Cisco web site The user documentation can be found on http:///go/telepresence/docs. Document categories For each product you will find the different types of guides in the following document categories: Depending on which product you have got, select the following in the right pane: User guides: : Maintain and Operate End-User Guides TelePresence Endpoints - Multipurpose > Cisco TelePresence Quick reference guides: Maintain and Operate End-User Guides : Installation guides: TelePresence Endpoints - Personal > TelePresence Desktop > Cisco TelePresence System Install and Upgrade Install and Upgrade Guides Getting started guide: Profile Series: Install and Upgrade Install and Upgrade Guides TelePresence Endpoints - Multipurpose > Cisco TelePresence System Profile Series Administrator guides: Maintain and Operate Maintain and Operate Guides Codec : API reference guides: TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator Reference Guides Command references Physical interface guides: Maintain and Operate End-User Guides SX Quick Set and Quick Set C20: TelePresence Solutions Platform > TelePresence Quick Set > Cisco TelePresence Quick Set Series Regulatory compliance and safety information: Install and Upgrade Install and Upgrade Guides TC software release notes: : Release and General Information Release Notes TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator TC software licensing information: Release and General Information Licensing Information Video conferencing room guidelines: Design Design Guides Note: do not have all types of guides.