New Mexico Medicaid Benefit Claim Status Inquiry/Response Companion Guide Version: 005010X212 Claim Status Inquiry/Claim Status Response Xerox December 2012
2012 Xerox Corporation. All rights reserved. XEROX and XEROX and Design are trademarks of the Xerox Corporation in the United States and/or other countries. Other company trademarks are also acknowledged. Document Version: 1.0 (ASC X12, 2011) (December 2012).
Disclosure Statement The purpose of the New Mexico Medicaid Benefit Claim Status Inquiry/Response Companion Guide This companion guide has been created for use in conjunction with the ASC X12 TR3s. It should not be considered a replacement but rather used as an additional source of information. The companion guide contains data clarifications derived from specific business rules that apply exclusively to Medicaid processing for the State of New Mexico. The guide also includes useful information about sending and receiving data to and from ACS EDI Gateway, Inc. Submitters are therefore encouraged to check the New Mexico Human Services Department (HSD) Medical Assistance Division (MAD) website periodically for updates to the companion guides at the following website: http://www.hsd.state.nm.us/mad/5010hipaafornmmedicaidproviders.html New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status i
Preface This Companion Guide to the v5010 ASC X12N Implementation Guides - Technical Report Type 3 (TR3) and associated errata adopted under HIPAA, clarifies and specifies the data content when exchanging electronically with the New Mexico Medicaid program. Transmissions based on this Companion Guide, used in tandem with the v5010 ASC X12N Implementation Guides (TR3), are compliant with both ASC X12N syntax and those guides. This Companion Guide is intended to convey information that is within the framework of the ASC X12N Implementation Guides (TR3) adopted for use under HIPAA. The Companion Guide is not intended to convey information that in any way exceeds the requirements or usages of data expressed in the Implementation Guides (TR3). Xerox acquired ACS on September 28, 2009. Disclaimer For accurate and precise New Mexico Medicaid claim status and other New Mexico Medicaid specific information the reader or user of this Guide is directed to: New Mexico Health Insurance Portability and Accountability Act (HIPAA) Helpdesk via email at: HIPAA.Desk.NM@xerox.com or telephone 800-299-7304 or 505-246-0710 Provider Relations Call Center at: 800-299-7304 or 505-246-0710 New Mexico Medicaid Website at: https://nmmedicaid.acsinc.com/nm/general/home.do New Mexico Human Services Department (HSD) Medical Assistance Division (MAD) at: http://www.hsd.state.nm.us/mad/5010hipaafornmmedicaidproviders.html This Guide attempts to provide the best information available at the time of publication but that information may not be the most current or accurate at the time the Guide is being utilized by the reader or user. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status ii
Table of Contents 1 Introduction... 5 Scope... 5 Overview... 6 References... 6 Additional Information... 6 2 Getting Started... 7 Working with New Mexico Medicaid... 7 Trading Partner Registration... 7 Certification and Testing Overview... 8 3 Testing with the New Mexico MMIS... 9 4 Connectivity with the New Mexico MMIS... 11 Process Flows... 11 Editing and Validation Flow Diagram 11 Transmission Administration Procedures... 12 Re-Transmission Procedures... 14 Communication Protocol Specifications... 14 Secure FTP... 14 Passwords... 17 5 Contact Information... 18 EDI Customer Service... 18 EDI Technical Assistance... 18 Provider Services Number... 18 Applicable Web site/e-mail... 18 6 Control Segments/ Envelopes... 19 ISA-IEA... 19 GS-GE... 20 ST-SE... 20 7 New Mexico Medicaid Specific Business Rules and Limitations... 21 8 Acknowledgements and/or Reports... 22 Transmission Errors and Reports... 22 Report Inventory... 22 TA1 Interchange Acknowledgement Rejection Report... 22 New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status iii
X12C 999 Implementation Acknowledgment... 23 EDIFECS Error Report... 25 9 Trading Partner Agreements... 27 Trading Partners... 28 10 Transaction Specific Information... 28 X12N 276 Claim Status Inquiry... 29 X12N 277 Claim Status Response... 31 Appendices... 33 Implementation Checklist... 33 Business Scenarios... 33 Transmission Examples... 33 Frequently Asked Questions... 33 MOVEit-Compatible PTP Applications... 33 Change Summary... 36 New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status iv
1 Introduction This 276/277 Companion Guide is intended for trading partner use in conjunction with the ASC 005010X212 276/277 National Electronic Data Interchange Transaction Set Implementation Guide. The ASC X12 TR3 implementation guides can be accessed at http://store.x12.org/store. This Companion Guide outlines the procedures necessary for engaging in Electronic Data Interchange (EDI) with the New Mexico Medicaid Management Information System (MMIS) and specifies data clarification where applicable. Section 10 Transaction Specific Information contains provider data clarifications for fields and values that are required for New Mexico Medicaid. Transaction specific data will be detailed using a table with the following information included (if applicable): TR3 Page Loop Segment Data Element Industry Name 276 Comments 277 Comments Scope This Companion Guide is intended for use by New Mexico Medicaid Trading Partners for the submission of the ASC X12N 276/277 transactions to Xerox. This Companion Guide is to be used in conjunction with the ASC X12N 276/277 TR3. Xerox is the Fiscal Agent for New Mexico Human Services Department (HSD) Medical Assistance Division (MAD). Xerox will accept and process ASC X12N transactions on behalf of New Mexico MMIS (OmniCaid). Xerox provides connectivity for the flow of medical information and data between medical providers, facilities, vendors, claim payment agencies, clearinghouses and the Front-end Online Transaction Processor (OLTP). Beyond the receipt and delivery of this data, Xerox EDI Solutions provides translation to and from ASC X12N standard formats. The 276 Claim Status Inquiry transaction data will be submitted to Xerox EDI Solutions for processing and validation of the ASC X12N format(s). Please refer to Chapter 4 Connectivity with the New Mexico MMIS for more information regarding transmission methods. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 5
Overview This Companion Guide is divided into ten sections. Each section will describe the process or requirement that each Trading Partner must complete to submit and receive ASC X12N transactions for New Mexico Medicaid. Each section will provide the needed information of how Trading Partners will be required to complete successful transmissions to the New Mexico MMIS. This Companion Guide will provide contact information for obtaining assistance from the New Mexico HIPAA Help Desk team as well as data clarifications, including New Mexico Medicaid specific data requirements. References This document serves as a companion to the ASC X12N TR3 as adopted under HIPAA. These can be purchased at: http://store.x12.org/store/healthcare-5010-consolidatedguides Additional Information For more information on New Mexico Medicaid services for providers, including provider enrollment and claim transaction information, please visit: https://nmmedicaid.acs-inc.com/nm/general/home.do For more information on Xerox EDI Solution s EDI services please visit: https://edionline.acs-inc.com/index.html New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 6
2 Getting Started Working with New Mexico Medicaid Xerox administers the Medicaid program for the State of New Mexico and establishes policies around claim status processing. New Mexico HSD MAD is comprised of the Director s Office and several bureaus or units. To find out more about each office, bureau, or unit go to the following link: http://www.hsd.state.nm.us/mad/hbureaulisting.html Xerox EDI Solutions provides availability for transaction transmission and download retrieval 24 hours a day. This availability is subject to scheduled downtime. Currently the system maintenance window on NM MMIS is Sunday 12:00 am 7:45 am Eastern Standard Time (EST). The New Mexico web portal maintenance window is Sunday 1:00 pm - 4:00 pm Eastern Standard Time (EST). In the event of unscheduled downtime, Xerox EDI Solutions will notify New Mexico Medicaid, and will resolve the outage as expeditiously as possible. Ways to check claim status: EDI Solutions site - https://edionline.acs-inc.com/index.html Automatic Voice Response System (AVRS) 800-820-6901. Trading Partner Registration All entities that send electronic transactions to Xerox for processing and retrieve reports and responses must enroll as EDI Trading Partners. The New Mexico HIPAA Helpdesk administers the access into the New Mexico Medicaid Trading Partners site. If you need further information about EDI Online, please contact the New Mexico HIPAA Helpdesk via email HIPAA.Desk.NM@xerox.com or phone 800-299-7304 or 505-246-0710. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 7
Certification and Testing Overview Trading partners must test and certify each transaction type that they wish to submit to New Mexico Medicaid. Xerox requires that all trading partners certify via EDIFECS Ramp Management Compliance Check engine that they can create valid ASC X12N transactions prior to submitting transactions to New Mexico Medicaid. EDIFECS Ramp Management Compliance Check engine provides validation of HIPAA ASC X12N transactions. For New Mexico Medicaid, X12N validation is limited to SNIP level 1 EDI Syntax and SNIP level 2 HIPAA Syntax. Testing is conducted to verify the integrity of the format not the integrity of the data. However, in order to simulate a production environment, we request that test files contain realistic data. Xerox ASC X12N transaction code sets are certified by EDIFECS Ramp Management Compliance Check engine, which provides accurate validation of HIPAA transactions (Type 1 EDI Syntax and Type 2 HIPAA Syntax). Testing entities will validate their applications with Xerox EDI Solutions utilizing Companion Guides in conjunction with the national ASC X12N Implementation Guides. These guides will be used to validate that software applications fulfill X12N. Assistance from the New Mexico HIPAA Helpdesk is available throughout the testing processes, first through EDIFECS and then through Xerox EDI Solutions. Successful completion of both testing processes is required before a submitter will be approved for production. Testing is specific to the Transaction Set. Each test transmission is validated to ensure no format errors are present. Testing is conducted to verify the integrity of the format not the integrity of the data. However, in order to simulate a production environment, we request that test files contain realistic healthcare transaction data. The number of test transmissions required depends on the number of format errors in a transmission and the relative severity of these errors. Additional testing may be required in the future to verify any changes made to New Mexico s MMIS or HIPAA mandated changes. New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com or 800-299-7304 or 505-246-0710) staff will assist submitters with EDIFECS testing. However, the process has proven to be user-friendly, intuitive, and capable of guiding the tester to select a Transaction Set, submission of a text-formatted file and utilization of Implementation Guides to verify compliance. Submitters are required to address any errors discovered during compliance testing prior to moving on to the next stage of testing with Xerox EDI Solutions. When a file passes compliance testing that Transaction Set will be flagged as PASSED by EDIFECS. EDIFECS keeps an electronic file that reports the status of Transaction Sets that have been passed. When a submitter has successfully passed their Transaction Sets through EDIFECS they can contact the New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com or 800-299- 7304 or 505-246-0710) for approval to begin submitting files to Xerox EDI Solutions. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 8
3 Testing with the New Mexico EDI Trading Partner Testing Procedures New Mexico HSD MAD makes available companion guides and enrollment packages for download via the web portal at: http://www.hsd.state.nm.us/mad/5010hipaafornmmedicaidproviders.html The Testing Steps 1. Complete a new Trading Partner Agreement (TPA) for 5010 transactions if you currently are not registered to conduct electronic transactions with New Mexico Human Services Department. a. The form is available on the New Mexico Medicaid Website at: https://nmmedicaid.acsinc.com/nm/general/loadstatic.do?page=providerinformation.htm b. Complete the form and return it by mail or fax using the information shown on the form. 2. Complete an Electronic Data Interchange Provider Enrollment Authorization form if you currently have a valid Trading Partner Agreement (TPA) for 5010 transactions on file with New Mexico Human Services Department. a. The form is available on the New Mexico Medicaid Website at: https://nmmedicaid.acsinc.com/nm/general/loadstatic.do?page=providerinformation.htm b. Complete the form and return it by mail or fax using the information shown on the form. 3. Once the New Mexico HIPAA Helpdesk receives your signed TPA, they will enter your information into our Trading Partner Management System (TPMS) and provide you details on submission of your 276 transactions for testing. a. You will be granted access to the EDIFECS (Commerce Desk) for HIPAA transaction format validation. b. You will also be granted access to the Xerox EDI Solutions file submission portal - https://edionline.acs-inc.com/index.html. 4. Validate your files using EDIFECS (Commerce Desk). Your files only need to pass SNIP levels 1 and 2 without errors. (That is, if you have a SNIP level 5 error, or a SNIP level 1 warning (not error), then your file is considered passed for 5010 validation.) a. You should submit your files to this location first to ensure they pass 5010 validation. 5. Submit your valid files to the Xerox EDI Solutions. a. There are 2 methods for submitting files: i. EDI Online, which requires a human submitting files, and ii. EDI DMZ, an SFTP connection, which allows automated delivery and receipt of files. b. You can use either or both methods. c. In either case, you will receive response files and reports (999, TA1). New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 9
6. Number of files to be submitted for testing. a. Submit three files containing at least one valid client. Based on your anticipated volume, you as a Submitter can include multiple clients within one file for testing if desired. 7. Xerox EDI Solutions will process and send back an X12N 277 transaction. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 10
4 Connectivity with the New Mexico MMIS Process Flows 1.1 Editing and Validation Flow Diagram Standardized X12N 276 Transaction Trading Partner Reject X12N 276 Transaction Payer Reject X12N 276 Transaction Clean X12N 276 Transaction TA1 No 1. Content Identification 1. Content Identification 1. Content Identification 1. Content Identification Yes Yes Yes TA1 No 2. Trading Partner Relationship Validation 2. Trading Partner Relationship Validation 2. Trading Partner Relationship Validation Yes Yes X12N 999 No 3. X12N Standardization Editing 3. X12N Standardization Editing Yes X12N 277 4. Data Transformation Medicaid Eligibility Verification System (MEVS) Payer System LEGEND: 1. Content Identification: Data identification is attempted. If the data is corrupt or intended for another resource, a TA1 (Interchange Acknowledgement) will be returned. If the data can be identified, it is then checked for Trading Partner Relationship Validation. 2. Trading Partner Relationship Validation: The trading partner information is validated. If the trading partner information is invalid, a TA1 (Interchange Acknowledgement) will be returned to the submitter. If the trading partner relationship is valid, the data will be passed for ASC X12N syntax validation. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 11
3. X12N Syntax Validation: A determination will be made as to whether the data is ASC X12N. A 999 (Functional Acknowledgement) will be returned to the submitter. The 999 contains ACCEPT or REJECT information. If the file contained syntactical errors, the segment(s) and element(s) where the error(s) occurred will be reported. If the data passes X12N syntax validation, it will be passed for data transformation. 4. Data Transformation: The data is transformed and sent to the MEVS. An ASC X12N 277 will be returned for submitter pickup. Transmission Administration Procedures Access to the site for New Mexico Medicaid Trading Partners is administered through the New Mexico HIPAA Helpdesk. If you need further information about EDI Online, please contact the New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com). Enrolled New Mexico Trading Partners will submit ASC X12N 276 transaction data to Xerox EDI Solutions for processing. Xerox validates submission of ASC X12N format(s). The TA1 Interchange Acknowledgement reports the syntactical analysis of the interchange header and trailer. If the data (Interchange Envelope) is invalid, the file will be rejected. Note: A space is not allowed in the inbound file name. An underscore may be used in the inbound file name instead of a space. An ASC X12C 999 Implementation Acknowledgement is generated when a file has passed the interchange header and trailer validation. A negative ASC X12C 999 is generated if the file contains one or more Type 1 or Type 2 EDI or HIPAA Syntax errors. The segment(s) and element(s) where the error(s) occurred will be reported to the submitter in the ASC X12C 999 response. The EDIFECS Error Report will only be produced for Type 1 and Type 2 HIPAA Syntax errors. If you have questions or require assistance with your TA1 or ASC X12C 999 please contact the New Mexico HIPAA Helpdesk (HIPAA.Desk.NM@xerox.com). Please include your Trading Partner ID and telephone number in your email. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 12
Sending X12 Files Through the Xerox EDI Solutions To get started, access the Xerox EDI Solutions Login page: https://edionline.acs-inc.com/html/login.html. Enter the TPMS user name and password that you were assigned when you enrolled for Xerox EDI Solutions, and click the Log In button. Once you login successfully, the next window confirms your login information was correct. To submit files, click on Submit Files button. The next window prompts you to navigate to the location of the file you wish to upload using the Browse button. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 13
Once you ve used the Browse button to locate your file, you are ready to click the Submit button. EDI Online will return a window stating that your file was successfully submitted. There is a link to view the confirmation report. You can either click the link or click on the menu item Retrieve Files. Re-Transmission Procedures Transmission/Production Issues Please have the following information available when calling the NM HIPAA Helpdesk regarding transmission and production issues: Trading Partner ID: Your Trading Partner ID is our key to accessing your trading partner information. Please have this number available each time you contact the New Mexico HIPAA Helpdesk. UserName and Password/User ID: These allow asynchronous Trading Partners access to the host system for claim status inquires. The New Mexico HIPAA Helpdesk uses this information to reference your submitted data. Submitter ID: Use your Xerox EDI Solutions submitter ID number in conjunction with your software application to transmit files to Xerox EDI Solutions. Communication Protocol Specifications New Mexico Trading Partners can submit X12N files and download files such as the ASC X12N 835, ASC X12N 277CA, TA1, and ASC X12C 999 via Asynchronous Dial-Up and Secure FTP. Secure FTP Secure FTP is an appropriate alternative for large volume Trading Partners (i.e. files in excess of 10MB each). For submitting and retrieving files via Secure FTP, access to the Xerox Grab-It site (powered by MOVEit DMZ ) is available free of charge to Trading Partners. It should be noted that the Xerox Grab-It site is completely separate from New Mexico Medicaid. Trading partners may use the separate secured Web site for submission and retrieval of files, or any secured FTP product that is compatible with MOVEit DMZ. See MOVEit-Compatible FTP Applications as Appendix at end of this Guide. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 14
Note: File Name is a maximum of 128 Characters. A space is not allowed in the inbound file name. An underscore may be used in the inbound file name instead of a space Secure FTP Setup and Support Secure FTP setup will usually occur during Trading Partner Enrollment. If the Trading Partner wishes to create a Secure FTP account, or requires additional support (i.e. account becomes locked or experiences connectivity issues), the Trading Partner should contact the Xerox New Mexico HIPAA Helpdesk at 1-800-299-7304 or 505-246-0710 or HIPAAHelpdesk@xerox.com Note: Secure FTP setup is separate from Trading Partner Enrollment, but still coordinated through the Xerox New Mexico HIPAA Helpdesk. The Xerox New Mexico HIPAA Helpdesk can be contacted by phone or e-mail at 1-800-299-7304 or 505-246- 0710 or HIPAAHelpdesk@xerox.com You may request additional information not obtained during the Trading Partner Enrollment during Secure FTP setup Trading Partners set up for submission and/or retrieval of files via the secure FTP mechanism will receive connectivity details from the HIPAA Helpdesk once setup is complete. This information will include login credentials, policies concerning passwords, file retention, and basic information on site navigation. MOVEit DMZ MOVEit DMZ is a software product that manages logins, folders, and data as an Internet-exposed secured landing zone. Only secured communications protocols may be used to access the DMZ. These include HTTPS, SFTP, and FTP/s. Data is stored in encrypted format while residing on the DMZ. There are two methods for accessing MOVEit DMZ: 1. Uploading files through a secure Web site https://grabit.acs-shc.com/ 2. Sending and receiving files via a secure FTP client. MOVEit Freely is a free secure FTP client available for download at http://www.standardnetworks.com. Asynchronous Dial-Up Xerox EDI Solutions provides an interactive, menu-driven Host Data Exchange System (HDE) that allows you to upload your transaction files and receive immediate confirmation of the status of your transfer. The HDE can be accessed using a standard modem and supports modem speeds of up to 56,000 BPS. Transaction transmission is available twenty-four hours a day, seven days a week. This availability is subject to scheduled and unscheduled downtime. It is operational policy to schedule preventative maintenance periods on weekends whenever possible. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 15
Communication Protocols Xerox EDI Solutions currently supports the following asynchronous dial-up communication options: XMODEM, YMODEM, ZMODEM, Kermit Teleprocessing Requirements The general specifications for asynchronous dial-up communication with Xerox are: Telecommunications Hayes-compatible 2400-56K BPS asynchronous modem. File Format ASCII text data. Compression Techniques PKZIP will compress one or more files into a single ZIP archive. WINZIP will compress one or more files into a single ZIP archive. Xerox accepts transmission with any of the above compression techniques, as well as non-compression files. Data Format 8 data bit, 1stop bit, no parity, full duplex. Transmission Protocol ZMODEM uses 128 byte to 1024 byte variable packets a 16-bit or 32-bit Cyclical Redundancy Check (CRC). XMODEM uses 128 byte blocks and a 16-bit CRC. YMODEM uses 1024 byte blocks and a 16-bit CRC. KERMIT can be accepted if X, Y, or ZMODEM capabilities are not available with your communication software. Teleprocessing Settings ASCII Sending Send line ends with line feeds (should not be set). Echo typed characters locally (should not be set). Line delay 0 milliseconds. Character delay 0 milliseconds. ASCII Receiving Append line feeds to incoming line ends should not be checked. Wrap lines that exceed terminal width. Terminal Emulation VT100 or Auto. Transmission Procedures Table 3: Transmission Procedures Table Submitter 1. Dials ACS Host Host System Answers call, negotiates a common baud rate, and sends to the Trading Partner: Please enter your User Name=> Receives User Name and sends to the Trading New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 16
2. Enters User Name <CR> Partner: Please enter your Password/User ID=> Receives User Name and verifies if Trading 3. Enters Password/User ID <CR> Partner is an authorized user. Sends HOST selection menu followed by a user prompt: Please Select from the Menu Options Below=> #1. Electronic File Submission: Assigns and 4. Enters Desired Selection <CR> sends the transmission file name then waits for ZMODEM (by default) file transfer to be initiated by the Trading Partner. #2. View Submitter Profile #3. Select File Transfer Protocol: Allows you to change the protocol for the current submission only. The protocol may be changed to (k)ermit, (x)modem, (y)modem, or (z)modem. Enter selection [k,x,y,z]: #4. Download Confirmation #9. Exit & Disconnect: Terminates connection Receives ZMODEM (or other designated 5. Enters "1" to send file <CR> protocol) file transfer. Upon completion, initiates file confirmation. Sends file confirmation report. Sends HOST selection menu followed by a user prompt=> Please Select from the Menu Options Below=> Passwords Log in Credentials: In order to receive your authorized user log in credentials all Trading Partners, regardless of submission method, must be setup through the New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com or 1-800-299-7304 or 505-246- 0710) and approved as Trading Partners with New Mexico. Log in credentials include names/ids and passwords, that will be required for the submission of transactions to NM Medicaid. User Name and Password/User ID: These allow asynchronous Trading Partners access to the host system for claim status inquires. The Xerox New Mexico HIPAA Helpdesk uses this information to reference your submitted data. Trading Partner ID: Your Trading Partner ID is our key to accessing your trading partner information. Please have this number available each time you contact the Xerox New Mexico HIPAA Helpdesk. Each user is assigned a Xerox EDI Solutions Trading Partner ID, 6-digits long. User Name, 9-characters long. Password/User ID, 9-characters long. Xerox EDI Solutions Trading Partner/Submitter ID, 6-digits long. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 17
5 Contact Information EDI Customer Service The New Mexico HIPAA Helpdesk team is available to all New Mexico Medicaid Trading Partners, Monday through Thursday from 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 4:00 p.m. Mountain Standard Time, at the following numbers: Toll Free: 1 (800) 299-7304 Fax: 1-866-266-1473 Attention: HIPAA Helpdesk Email: New Mexico HIPAA Helpdesk (HIPAA.Desk.NM@xerox.com) EDI Technical Assistance See EDI Customer Service, above. Provider Services Number Please call 1 (800) 299-7304 or 505-246-0710. Applicable Web site/e-mail Please visit the link below for NM Medicaid provider information. https://nmmedicaid.acs-inc.com/nm/general/loadstatic.do?page=providerinformation.htm New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 18
6 Control Segments/ Envelopes ISA-IEA Xerox EDI Solutions will read the Interchange Control Segments to validate the Interchange Envelope of each ASC X12 file received for processing. If the Interchange Envelope is invalid, the Trading Partner will receive a TA1 Interchange Acknowledgement. In the event a TA1 is generated, the TA1 will be delivered to the Trading Partner mailbox. The ISA table provides sender and receiver codes, authorization and delimiter information. TR3 Page Loop Segment Data Element Industry Name Comments Interchange Control Header (ISA) C.4 Envelope ISA 01 C.4 Envelope ISA 06 C.5 Envelope ISA 08 C.6 Envelope ISA 16 Authorization Information Qualifier Interchange Sender ID Interchange Receiver ID Component Element Separator Please use 00 No Authorization Present. New Trading Partner ID assigned by New Mexico HIPAA Helpdesk. Please make sure this ID is left justified with trailing spaces to complete the 15-digit element. Value is 100000 left justified with trailing spaces to complete the 15-digit element. Please use : (colon) New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 19
GS-GE Xerox EDI Solutions permits Trading Partners to submit single or multiple functional groups within an X12 file. If the X12 file contains multiple functional groups, Xerox EDI Solutions will split a file containing multiple functional groups in several files for processing. As a result, the Trading Partner will receive multiple 999 Implementation Acknowledgments. TR3 Page Loop Segment Data Element Industry Name Comments Functional Group Header (GS) C.7 Envelope GS 02 C.7 Envelope GS 03 Application Sender s Code Application Receiver s Code New Trading Partner ID assigned by New Mexico HIPAA Helpdesk. Please make sure this ID is left justified with trailing spaces to complete the 15-digit element. Please use New Mexico s receiver code 77048. ST-SE Xerox EDI Solutions will require a unique Transaction Set Control Number in the ST02. The ST02 value should match the SE02 value. Should a file contain multiple ST to SE Transaction Sets, each transaction set control number may not be duplicated within the same interchange (ISA to IEA). New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 20
7 New Mexico Medicaid Specific Business Rules and Limitations Note on decimal/amount fields: Even though the X12N transaction defines Amount fields as having an 18-byte maximum, there is an additional HIPAA rule that limits all decimal fields to a maximum of 10 characters, including the two implied or reported decimal places. Accordingly: 123456789012 is not an acceptable amount, because it is greater than 10 bytes. 12345678.90 is acceptable because the number of digits is not greater than 10; the decimal point itself is not limited by the rule. However, 1234567890 is not acceptable because the X12N engine assumes that a decimal point and succeeding zeroes are implied so that the actual number being communicated is 1234567890.00, which is greater than 10 bytes. Always use a tilde (~) as the segment terminator, an asterisk (*) as the element separator and a colon (: ) as the sub-element separator. Alpha characters should always be submitted in ALL CAPS. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 21
8 Acknowledgements and/or Reports Transmission Errors and Reports The acceptance/rejection reports generated depend on the type of error, and the level where the error occurs. Depending on the error level, the result may be the rejection of an entire file or a single transaction. Report Inventory The three acceptance/rejection reports are: TA1 Interchange Acknowledgement X12C 999 Implementation Acknowledgement EDIFECS Error Report TA1 Interchange Acknowledgement Rejection Report The ISA and GS segments contain the header and footer information within the Interchange (ISA-IEA) and Functional Group (GS-GE) envelopes. Some ISA-IEA and GS-GE problems will result in the entire submission being rejected with a TA1 Interchange Acknowledgement. A TA1 will be delivered to the Trading Partner mailbox. If the trading partner relationship does not exist (a missing or invalid Trading Partner ID) a TA1 will be generated because the relationship does not exist within the NM Medicaid EDIFECS Trading Partner Management Database. For additional information regarding the TA1, please refer to the ASC X12C 999 (v005010x231 TR3) Implementation Guide. The TA1 Interchange Acknowledgement Report may result from various sources: The submitted file is not recognized as an X12N file due to file corruption or data errors in the ISA-IEA or GS-GE envelopes. The submitted file has errors that would prevent the translation engine from uniquely identifying the file, transaction type, or submitter. The data elements are not the correct length in the ISA segment. The ISA segment is the only segment in an X12 transaction that is fixed-length. The Trading Partner identified in GS02 is not recognized, or is not authorized to submit test or production files of that transaction type. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 22
Interchange-Level Errors and the TA1 Rejection Report Envelope problems that make it impossible to identify the ISA-IEA envelope will result in a TA1 Interchange Acknowledgement rejection of the entire submission. Examples of Interchange-Level errors that will result in a TA1: Leading spaces before the start of the data makes the file unrecognizable. Compliance Check expects ISA in the first three spaces. The submitter ID in ISA06 should include trailing spaces to populate the fixedlength 15-byte field. The blank fields in the ISA segment, such as ISA02, must be populated with the correct number of spaces. The Header Interchange Control Number in ISA13 does not match the Trailer Interchange Control Number in IEA02. The interchange envelope cannot be validated when the ISA13 and IEA02 do not contain the same values. Functional Group Level Errors and the TA1 Rejection Report When the ISA-IEA and GS-GE envelopes are identifiable but the Trading Partner is not authorized for the transaction, the entire submission is rejected with a TA1. Example of a Functional-Group-Level error that will result in a TA1 rejection: The Trading Partner identified in GS02 is not recognized, or is not authorized to submit this transaction type in Production. The items shown in bold text ISA, GS, GE and IEA show the sections where errors can occur. ISA Interchange Control Header, contains sender information. GS Functional Group Header, starts a group of related transaction sets. ST Transaction Set Header, starts a transaction set. Contains detail segment information within a transaction SE Transaction Set Trailer, ends a transaction set. ST Transaction Set Header, starts a transaction set. Contains detail segment information within the next transaction if it exists SE Functional Group Trailer, ends a group of related transaction sets. GE Functional Group Trailer, ends a group of related transaction sets. IEA Interchange Control Trailer, counts total number of functional groups within a batch. ASC X12C 999 Implementation Acknowledgment If the file, envelope, and submitter are recognized, the file is passed through Compliance Check to determine the syntactical validity of the X12N submission. An ASC X12C 999 Implementation Acknowledgement will be generated whether errors are found or are not found. If errors are found, a rejected or partial ASC X12C 999 will be generated. If errors are not found, an accepted ASC X12C 999 will be generated. If the Trading Partner receives a rejected or partial 999, the Trading Partner will review, correct and resubmit. For additional information regarding the ASC X12C 999, please refer to the ASC X12C 999v005010X231 TR3. If the Trading Partner requires additional assistance with the New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 23
999, please contact the New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com or 800-299-7304 or 505-246-0710). This method of acknowledgement is required by Trading Partner Agreement between Xerox EDI Solutions and the Trading Partners. The examples below show an accepted and a rejected ASC X12 N 999. A=Accepted R=Rejected Refer to National Electronic Data Interchange Implementation Guide. Transaction Set Level Errors and the X12C 999 If an error is identified within the Submitter, Receiver, or Provider loops, the entire Transaction Set (ST and SE segments and all segments in between) is rejected with an ASC X12C 999. However, if the functional group consists of additional transactions without errors, the other transactions will be processed. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 24
EDIFECS Error Report Every ASC X12N transaction that does not receive a TA1 or 999 transaction rejection will pass through the EDIFECS Compliance Check engine. Retrieving the Confirmation Report Once you click on the Confirmation Report link (or Retrieve Files), the next window will display a Reports link under the heading Confirmation Reports. Click on the link to navigate to the confirmation report. The available confirmation report(s) will be displayed in the next window. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 25
The last report is the one from your most recent file submission. Make sure that the date coincides with the date you submitted the file. Sometimes, there is a lag of up to 15 minutes before your report appears in the list. If you don t see a report for your submission, then refresh the screen. If you submit multiple files in one day, the sequence number in the file name will be increased by 1. Click on your report. You will be prompted to save the file. (You will not be allowed to view the report without first saving it). Once the file is saved to a desired location, you will be prompted to Open the file. You can use Notepad to open the report. If you do not receive a confirmation report after 15 minutes, contact the New Mexico HIPAA Helpdesk (HIPAAHelpdesk@xerox.com or telephone 800-299-7304 or 505-246- 0710) to report the delay. The following is an example of a confirmation report: New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 26
The message, 001 File received, will not be processed for payment. The above example is from test mode and will be updated with production message which will indicate that the 276 claim file upload was successful. 9 Trading Partner Agreements Prior to engaging in EDI with the New Mexico Medicaid, prospective Trading Partners must complete a Trading Partner enrollment package, which includes a Trading Partner Signature Agreement Form that requires an original signature. Please follow all enrollment instructions and mail the signed Trading Partner Agreement Form to the Xerox NM Medicaid Fiscal Agent, along with any other required documents to complete the enrollment application process. Please find all New Mexico Provider/Trading Partner Enrollment information at: https://nmmedicaid.acs-inc.com/nm/general/loadstatic.do?page=providerinformation.htm Provider Trading Partner Agreement is found under heading 5010 Testing. The fax/mailing address are: Fax: 1-866-266-1473 Attention: HIPAA Helpdesk Or Mail: Xerox Attention: HIPAA Helpdesk P.O. Box 27460 Albuquerque, NM 87125-7460 New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 27
Trading Partners In simple terms, an EDI Trading Partner is defined as any provider or agent acting on behalf of a provider that transmits electronic transaction data to or receives electronic transaction data from a health plan. EDI Trading Partners are Switch Vendors, Billing Agents, Clearinghouses and Providers who engage in Electronic Data Interchange (EDI). 10 Transaction Specific Information This section contains New Mexico-specific data requirements. Tracking Transmission/Production Problems Please have the following information available when calling the Xerox New Mexico HIPAA Helpdesk (800-299-7304 or 505-246-0710 or HIPAAHelpdesk@xerox.com) regarding transmission and production issues: Trading Partner ID: Your Trading Partner ID is our key to accessing your trading partner information. Please have this number available each time you contact the Xerox New Mexico HIPAA Helpdesk. Logon Name and Logon User ID: These allow asynchronous Trading Partners access to the host system for claim status inquires. The Xerox New Mexico HIPAA Helpdesk uses this information to reference your submitted data. Submitter ID: Use your Xerox EDI Solutions submitter ID number in conjunction with your software application to transmit files to Xerox EDI Solutions. Highlights To promote efficient, accurate electronic transaction processing, please note: Each user is assigned a Xerox EDI Solutions Trading Partner ID, 6-digits long. Logon Name, 8-characters long. Logon User ID (password), 9-characters long. Xerox EDI Solutions Submitter ID, 5-digits long. All dates are in the CCYYMMDD format. All date/times are in the CCYYMMDDHHMM format. The same phone number will be used for transmitting test and production. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 28
New Mexico Medicaid Provider ID, 8-digits long. The Receiver ID for New Mexico Medicaid is 100000 and the receiver code for New Mexico Medicaid is 77048. Transmissions without this value in the appropriate fields will not be processed. The Trading Partner Agreement determines where reports and responses will be delivered. 276 Claim Status Inquiry TR3 Page Loop Segment Data Element Industry Name Comments Interchange Control Header (ISA) Envelope ISA 01 Please use 00 No Authorization Present Envelope ISA 02 Please fill with spaces. Envelope ISA 03 Please use 00 No security Information Present. Envelope ISA 04 Please fill with spaces. Envelope ISA 05 Please use ZZ Mutually Defined. Envelope ISA 06 Please use the Trading Partner ID Do not use leading zeros. Right fill with spaces to keep length 15 characters. Envelope ISA 07 Please use ZZ Mutually Defined. Envelope ISA 08 Envelope ISA 11 Envelope ISA 13 This is the Interchange Receiver ID. Please use 100000. Please use ^ (Carat) ISA control number can be 000000001 Envelope ISA 14 1 Acknowledgement Requested Envelope ISA 16 Please use : (colon) Envelope GS 02 Header BHT 06 2100A NM1 03. Please use the Trading Partner ID Do not use leading zeros The Spend Down functionality of the 276 will not be supported. Name Last or Organization Name NM Medicaid New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 29
TR3 Page Loop Segment Data Element Industry Name Comments 2100A NM1 09 Identification Code 77048 2100C General Note A maximum of 99 subscriber loops per transaction can be processed in batch mode 2100C DTP 01 Please use 472 (Service date). 2100C DTP 02 Please use RD8 if the date in DTP03 is a date of service range (CCYYMMDD-CCYYMMDD). Otherwise, use D8 if the date in DTP03 is a single service date (CCYYMMDD). 2100C DTP 03 Date of service request. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 30
277 Claim Status Response TR3 Page Loop Segment Data Element Industry Name Comments Interchange Control Header (ISA) C.4 Envelope ISA 05 Interchange ID Qualifier : Mutually Defined ZZ C.4 Envelope ISA 06 Interchange Sender ID 100000 C.4 Envelope ISA 07 Interchange ID Qualifier: Mutually Defined ZZ C.4 Envelope ISA 08 Interchange Receiver ID Trading Partner ID assigned by New Mexico HIPAA Helpdesk Functional Group Header (GS) C.7 Envelope GS 02 C.7 Envelope GS 03 Header BHT 02 Application Sender s Code Application Receiver s Code 77048 Trading Partner ID assigned by New Mexico HIPAA Helpdesk Transaction set purpose code. 08 = Status 2100A NM1 01 Entity Identifier Code PR 2100A NM1 09 Identification Code 77048 2100A PER 04 800-299-7304 2100C NM1 03 2100C NM1 04 2100C NM1 05 The name from the NM MMIS will overlay the name sent in on the 276 request. Please validate this name against your inquiry. The name from the NM MMIS will overlay the name sent in on the 276 request. Please validate this name against your inquiry. The name from the NM MMIS will overlay the name sent in on the 276 request. Please validate this name against your inquiry. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 31
TR3 Page Loop Segment Data Element Industry Name Comments 2200D STC 01 2220D STC 01 This segment contains the Health Care Claim Status for the claim level information. This segment contains the Health Care Claim Status for the service line information. There will be an STC for each claim line. New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 32
Appendices Implementation Checklist Xerox does not offer an Implementation Checklist for our Trading Partner EDI services with New Mexico Medicaid. The New Mexico HIPAA Helpdesk assists new Trading Partners with enrollment and testing, but a formal implementation checklist is not necessary. Business Scenarios Please contact the New Mexico HIPAA Helpdesk to discuss your specific EDI related business needs with New Mexico Medicaid, should they not be covered in this guide or other available New Mexico Medicaid X12N transaction companion guides. Transmission Examples Please contact the New Mexico HIPAA Helpdesk for transmission examples beyond the samples already provided in this guide. Frequently Asked Questions For current Provider and Trading Partner FAQs, please visit the following page: https://edionline.acs-inc.com/index.html https://nmmedicaid.acs-inc.com/nm/general/loadstatic.do?page=faq.htm New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 33
MOVEit-Compatible FTP Applications Table 4: MOVEit-Compatible FTP Applications MOVEit-Compatible FTP Applications HTTPS (HTTP over SSL) Clients curl (downloads only) AIX; AmigaOS; BeOS; DOS; DragonFly BSD; FreeBSD; HPUX; Linux; NetBSD; NetWare; OpenBSD; OS/2; OS X; QNX; RISC OS; Solaris; SunOS; Tru64 UNIX; UNIXware; VMS; Windows Internet Explorer Web Browser Macintosh, Windows Firefox Web Browser any supported OS MOVEit Central Windows Vista Business Ed., 2003, XP Professional, 2000 Server MOVEit Central API Java Class Windows Vista Business Ed., 2003, XP Professional, 2000 Server MOVEit Central API Windows COM Component Windows Vista Business Ed., 2003, XP Professional, 2000 Server MOVEit DMZ API Java Class any OS with Java v.1.4 or higher MOVEit DMZ API Windows COM Component Windows Vista Business Ed., 2003, XP, 2000, NT 4.0 MOVEit Wizard ActiveX Plugin Internet Explorer Windows MOVEit Wizard Java Plugin Firefox Linux and Windows; Mozilla Linux and Windows; Netscape Linux and Windows; Opera Linux and Windows; Safari OS X MOVEit Xfer Java Any OS with Java v.1.4 or higher MOVEit Xfer Windows Windows Vista Business Ed., 2003, XP, 2000, ME, 98, NT Mozilla Web Browser any supported OS SSH2 SFTP and SCP2 Clients Cyberduck OS X v.10.3 or higher Cyclone Commerce Interchange Solaris FileZilla Windows F-Secure SSH (including SCP2) Solaris, UNIX, Windows Fugu OS X v.10.3 or higher IBM Ported Tools (OpenSSH) z/os Ipswitch WS_FTP Pro Windows J2SSH Java MacSSH OS X v.10.3 or higher Magnetk sftpdrive Windows MOVEit Central Windows Vista Business Ed., 2003, XP Professional, 2000 Server NET::SFTP (uses Net::SSH::Perl) Linux OpenSSH for sftp MVS; OS X v.10.3 or higher; Solaris; UNIX; Windows; z/os v.1.4 or higher PuTTY PSCAP and PSFTP Windows, Windows NT for Alpha Rbrowser OS X v.10.3 or higher SouthRiver Technologies WebDrive Windows SSH FileSystem (SSHFS) New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 34
Netscape Navigator Web Browser Linux, Macintosh, Windows Opera Web Browser any supported OS Safari Web Browser OS X Unix (requires OpenSSH and FUSE) SSH Secure Shell FTP Windows SSH Tectia Client AIX, HP-UX, Linux, Solaris, Windows SSH Tectia Connector Windows Stairways Interarchy OS X Transmit OS X v.10.3 or higher WinSCP (in SFTP mode) Windows AS2 and AS3 (SSL) Clients Clients that are AS2 or AS3 certified by Drummond will be compatible with MOVEit DMZ, including: MOVEit Central Windows Vista Business Ed., 2003, XP Professional, 2000 Server New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 35
Change Summary Version Date Description Description of Changes 1.0 12/28/2012 Document Creation 2.0 2/21/2013 HHD Fax Number New Mexico Medicaid ASC X12N 276/277-Version: 005010X212/12-28-12 (TR3) Claim Status 36