Download.nuance.com GroupAdmin Guide
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1 Download.nuance.com GroupAdmin Guide Policy 1. Download.nuance.com accounts are assigned to an individual, not a department or group and should not be shared under any circumstances. It is the responsibility of each department or manager to notify Human Resources of an employee s departure from Nuance. Such notification will result in the immediate suspension of a departing employee s Windows and download.nuance.com accounts. 2. All users are assigned to at least one download.nuance.com group. Each group is assigned a folder which is limited to the amount of space you purchased. If the size of a transfer is larger than the limit, you must purchase additional space or use another means of file transfer. 3. Download.nuance.com users (Nuance employees and customers alike) have full rights to all folders and subfolders assigned to their group(s). 4. Download.nuance.com should not be used to transfer Personally Identifiable, Payment Card, Electronic Protected Health Information, or other sensitive data. Such transfers would violate both internal security policy as well as contracts signed with customers which specify how such information should be secured. When sensitive information needs to be transferred, users must use the download.nuance.com server instead. 5. IT will not, under any circumstances, create external/customer accounts. Only group admins have this privilege and are responsible for maintaining these accounts. 6. Only IT can add/remove Nuance employees to/from download.nuance.com groups. Adding Nuance employees with the use of external accounts is strictly prohibited and may result in restricted access or account revocation. 7. Nuance IT Administrators reserve the right to suspend or cancel any user s access to any portion or all of download.nuance.com services upon determining that an account has been used inappropriately or illegally. Once your account request has been processed and you have received confirmation from download@nuance.com or the HelpDesk that your account has been created and your rights have been elevated to Group Admin status, please navigate to and use your Windows login credentials to access the site. If you are unable to open the login page, please check your browser settings the secure nature of the site requires that TLS 1.0 is enabled. In Internet Explorer navigate to Tools Internet Options Advanced (Tab) and place a check mark next to Use TLS 1.0 under the Security section. Click OK. You may have to restart your browser for the changes to take effect. If you are still unable to open the login page, please contact technical support.
2 Once logged in, you will be presented with a dialogue and link to Install the Upload/Download Wizard (Java) - we strongly encourage you to install this wizard in order to take advantage of the full functionality of the software. Navigation of the site is accomplished via the menu on the left side of the page, described in detail below. Home: The Home link is the first page you and users you manage will see when you first log in to download.nuance.com. From here you can read your site s announcement, view space used in your directory, as well as browse to and upload/download content to/from your group s folder. Users: The Users link shows all users, both Nuance employees and external parties, who are members of your group. Clicking on a username will provide further information as pertains to the Secure File Transfer site. You can also add external users by clicking the Add New User link at the bottom right of the User List section. When adding users, keep in mind that all Nuance employees must request an account from the main login page. As a result, your ability to create accounts is limited to accounts for external users (non-nuance employees) ONLY. Please not that it is a violation of site and security policy to create external accounts for Nuance employees. To request an account for a Nuance colleague, please click Request an account in the left navigation menu or at the login screen. To create an account for an external party, enter a username, the external user s full name, and address. Be sure to set notifications to On as this will notify users of account status, new files, and other conditions, set the authentication method to MOVEit Only, and select Set password now and account information to new user. By checking the box Force user to change password on first login you will greatly aid in keeping the download.nuance.com environment safe and you will significantly reduce the number of password reset requests. Finally, assign the new user to your group in the Group Membership section.
3 Folders: The Folders link lists all of the folders to which you have rights. Generally, you should only see your group s folder listed under Group Folders, i.e. Group Folders Dragon. If you see more than one folder, you are a member or group admin of more than one group. Logs: The Logs link lists in great detail all of the transactions that have taken place on the server that are relevant to you and your access rights, including account creation, file uploads/downloads, file deletion, etc.
4 Command-Line Interface Beyond the HTTPS/web interface, download.nuance.com can be accessed using the sftp protocol (Secure File Transfer Protocol/SSH) and the ftps protocol (File Transfer Protocol Secure/SSL) using the following clients. No other clients are currently supported. Only sftp/ssh supports private keys: Supported Web Browsers MOVEit DMZ has been tested against and fully supports the following major browsers: Internet Explorer version 6.0 and higher must enable TLS 1.0 o Internet Explorer 7.0 and higher preferred o when using MOVEit Upload/Download Wizard (ActiveX or Java) FireFox (2.0, 3.0, 3.5+) must enable TLS 1.0 o when using MOVEit Upload/Download Wizard (Java - Windows/*nix/Mac OS X) Google Chrome (versions 2.0 and 3.0) must enable TLS 1.0 o when using MOVEit Upload/Download Wizard (Java - Windows/*nix/Mac OS X) Safari (versions 2, 3, and 4) under Macintosh OS X must enable TLS 1.0 o when using MOVEit Upload/Download Wizard (Java Only) = Indicates this client ensures the integrity of transferred files and proves who uploaded and who downloaded a specific file (non-repudiation). Use of the MOVEit Java Wizard on the Macintosh version of Firefox requires that you use the Java Preferences applet to select Java 1.5 (rather than 1.4.2). Supported Secure FTP/SSL Clients MOVEit DMZ has been tested against and fully supports a large number of secure FTP clients using FTP over SSL: MOVEit Freely (free command-line) MOVEit Buddy (GUI) MOVEit Central (w/admin) WS_FTP Professional and WS_FTP Home (GUI, version 7 and higher, Windows) ( version 12 and higher) SmartFTP (GUI, version 1.6 and higher, Windows) SmartFTP (free GUI, version 1.0 and higher, Windows) Cute FTP Pro (GUI, version 1.0 and higher, Windows) BitKinex (GUI, version 2.5 and higher, Windows) Glub FTP (GUI, Java 2.0 and higher) FlashFXP (GUI, version 3.0 and higher) IP*Works SSL (API, Windows, version 5.0) LFTP (free command-line, Linux, Unix, Solaris, AIX, etc.) NetKit (command-line, Linux, Unix, Solaris, etc.) SurgeFTP (command-line, FreeBSD, Linux, Macintosh, Windows, Solaris) C-Kermit (command-line; v8.0+, AIX, VMS, Linux, Unix, Solaris) AS/400 native FTPS client (OS/400 minicomputer) z/os Secure Sockets FTP client (z/os mainframe) TrailBlaxer ZMOD (OS/400 minicomputer) NetFinder (GUI, Apple) Sterling Commerce (batch, various)
5 Tumbleweed SecureTransport (4.2+ on Windows, batch, various) Cleo Lexicom (batch, various) btrade TDAccess (batch, AIX, AS/400, HP-UX, Linux, MVS, Solaris, Windows) curl (command-line, AIX, HP-UX, Linux, QNX, Windows, AmigaOS, BeOS, Solaris, BSD and more) South River Technologies "WebDrive" (Windows "drive letter" - requires "passive, implicit and 'PROT P'" options) Stairways Software Pty Ltd. "Interarchy" (Mac "local drive" and GUI ) FTP Client Developers: Please consult the "FTP - Interoperability - Integrity Check How-To" documentation for information about how to support integrity checks with your FTP client too. Supported Secure FTP/SSH (and SCP2) Clients MOVEit DMZ has been tested against and fully supports the most popular secure FTP clients using FTP over SSH as well: OpenSSH sftp for *nix (free command-line, Unix - including Linux and BSD, password and client key modes) OpenSSH for Windows (free command-line, Windows, password and client key modes) OpenSSH sftp for Mac (preinstalled command-line, Mac, password and client key modes) OpenSSH sftp for z/os (part of "IBM Ported Tools for z/os", z/os 1.4+, password and client key modes) Putty PSFTP, (command-line, Windows, password and client key modes) WS_FTP (GUI, Windows, version 7.0 and higher; version 7.62 has a compression-related bug which prevents it from uploading large, highly compressible files) BitKinex (GUI, version 2.5 and higher, Windows) F-Secure SSH (command-line, Client for Unix, password and client key modes) FileZilla (GUI, Windows) SSH Communications SSH Secure Shell FTP (GUI, Windows, password and client key modes; requires setting # of transfers to 1) SSH Tectia Connector (Windows) SSH Tectia Client (Windows,AIX,HP-UX,Linux,Solaris) J2SSH (free Java class - requires Java 1.3+) Net::SFTP - Net::SSH::Perl (free Perl module for Unix) MacSSH (GUI, Mac, password mode only) Fugu (free GUI, Mac, password mode only) Cyberduck (free GUI, Mac, password and client key modes) Rbrowser (GUI, Mac, password mode only) Transmit2 (GUI, Mac, password and client key modes) gftp (GUI, Linux, password and client key modes) Magnetk LLC sftpdrive (Windows "drive letter", password mode only) South River Technologies "WebDrive" (Windows "drive letter", password mode only) Cyclone Commerce Interchange (Solaris, client key mode only) Stairways Software Pty Ltd. "Interarchy" (Mac "local drive" and GUI, password mode only) Miklos Szeredi's "SSH FileSystem", a.k.a. "SSHFS" (*nix "mount file system" utility, password and client key modes; requires OpenSSH and FUSE) Tumbleweed SecureTransport (4.2+ on Windows, batch, various) Note: Two of the clients above, (OpenSSH for Windows & SSH Communications), are capable of uploading files using multiple independent threads which may send blocks of data non-sequentially. This mode is not supported by MOVEit DMZ SSH and should be disabled using the "-R1" command-line option. In addition to the SFTP clients listed above, MOVEit DMZ has limited support for some SCP clients. This list of clients is limited to those that implement the SCP2 protocol, which uses SFTP as its underlying transfer mechanism. MOVEit DMZ has been successfully tested with these SCP clients:
6 PSCP, (command-line, Windows, password and client key modes) F-Secure SCP2 (command-line, Client for Unix, password and client key modes) WinSCP (command-line; SFTP mode) = Indicates this client ensures the integrity of transferred files and proves who uploaded and who downloaded a specific file (non-repudiation).
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