User Guide for Mobile Connect for USA Mobility Pagers for iphone Amcom Software, Inc.
Copyright Mobile Connect 3.5 Document Version 1.0 Last Saved Date: September 19, 2013 Copyright 2003-2013 Amcom Software, Inc. All Rights Reserved. Information in this document is subject to change without notice. The software described in this document is furnished under one or more Program/Product License Agreements. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Amcom Software, Inc. Amcom Software, Inc. 10400 Yellow Circle Drive Suite 100 Eden Prairie, MN 55343 USA Trademarks Microsoft and Windows are trademarks of Microsoft Corporation. Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.
Contents Mobile Connect for iphone 1 Mobile Connect for iphone... 1 Installing Mobile Connect 3 Installation Overview... 3 Installing Mobile Connect... 4 Accessing Your Registration Password... 6 Updating Device Registration... 9 Receiving and Replying to Messages 10 Receiving and Replying to Messages... 10 Receiving Messages... 11 Using the Call Back Button... 12 Message Notifications... 13 Notifications in ios 5, 6, and 7... 13 Changing Notification Settings... 13 Refreshing Received Messages... 16 Replying to Messages... 17 Close... 17 Reply... 18 Viewing Messages... 20 Viewing Messages in the Message List... 21 Viewing Messages in Chat View... 22 Deleting Messages... 23 Managing Preferences 28 Managing Preferences... 28 Message Priority Preferences... 30 Maximum Message Age... 35 Maximum Messages Stored... 37 Message View Controls... 39 Push Delivery Notifications... 41 Templates... 44 Access Codes... 44 Call Systems... 45 Viewing Call Systems... 45 Adding Call Systems... 46 Choosing Call Systems... 49 Deleting Call Systems... 51 Chat View... 53 Enabling the Health Check... 56 Delete All Messages... 58 User Guide to Mobile Connect for USMO Pagers Contents iii
Viewing the Application Status 59 Viewing the Application Status... 59 Viewing the Registration Status... 60 Viewing the Network Status... 61 Viewing Apple Push Listener Information... 63 Viewing Health Check Information... 64 Viewing Application Information 65 Viewing Application Information... 65 Viewing Application Version Information... 66 Viewing Copyright Information... 67 Viewing Copyright Year Information... 69 Managing Access Codes 71 Managing Access Codes... 71 Using the Access Code to Access the Client... 72 Setting an Access Code... 73 Updating an Access Code... 75 Turning off the Access Code... 77 Creating and Using Message Templates 80 Creating and Using Message Templates... 80 Creating a Message Template... 81 Reviewing the List of Message Templates... 84 Deleting Message Templates... 85 Choosing a Message Template for a Reply Message... 88 Viewing Health Check Information 91 Viewing Health Check Information... 91 Viewing Health Check Errors... 92 Viewing the Health Check Fields... 92 Index 97 iv Contents User Guide to Mobile Connect for USMO Pagers
Mobile Connect for iphone Mobile Connect for iphone Welcome to Mobile Connect for USA Mobility Pagers for iphone! Mobile Connect allows you to receive secure messages on your iphone mobile device, eliminating the need for multiple paging devices. The information that is sent from the application, received on the application, and stored on Mobile Connect is encrypted to provide its users with security, ensuring that the information that is sent to and from the device is only viewed by the intended message receiver. This allows users to send and receive valuable, private information in a safe and secure way. In addition to being available on Apple iphones running versions 4.3 and later of ios, Mobile Connect is also available on Apple ipads and Apple ipods that have the ability to run versions 4.3 and later of ios. Following the directions in this guide help you successfully complete different tasks, regardless of which Apple product you are using. Please note that the only variations from this guide are minor differences in how Mobile Connect displays on ipad devices. This document covers how to successfully download, install, set up, and use Mobile Connect on your iphone device. Installing Mobile Connect Installing Mobile Connect on page 3 includes information on how to install Mobile Connect on your device. In addition, information on updating a device registration is included. Receiving and Replying to Messages Receiving and Replying to Messages on page 10 includes information on receiving Mobile Connect messages, message notifications, refreshing received messages, replying to messages, and reviewing messages. Managing Preferences Managing Preferences on page 28 includes information on how to manage Mobile Connect preferences, including: message priority, maximum message age, maximum messages stored, message view controls, push delivery notifications, templates, access codes, call systems, and chat view. Viewing the Application Status Viewing the Application Status on page 59 includes information on how to view the registration status, network status, Apple Push Listener status, and health check status. Viewing Application Information Viewing Application Information on page 65 includes information on how to view the application version information, copyright information, and copyright year information. Managing Access Codes Managing Access Codes on page 71 includes information on how to use an access code to access the client, set up an access code, update and access code, and turn off an access code. User Guide to Mobile Connect for USMO Pagers Mobile Connect for iphone 1
Creating and Using Message Templates Creating and Using Message Templates on page 80 includes information on how to create a message template, review the list of message templates, and choose a message template for a reply message. Viewing Health Check Information Viewing Health Check Information on page 91 includes information on how to view the health check status information for the Mobile Connect client. 2 Mobile Connect for iphone User Guide to Mobile Connect for USMO Pagers
Installing Mobile Connect Installation Overview The Mobile Connect installation process consists of downloading, installing, and registering the Mobile Connect application on your device. After your device is registered by a site administrator, you receive an email from Mobile Connect. This email includes a URL of a location from which you can download the Mobile Connect application. After you download the application from the URL included in the email from Mobile Connect, you must install the application. For detailed information on how to install the application, please refer to Installing Mobile Connect on page 4. When the Mobile Connect application is opened on your device for the first time, you must enter your username and password. The username and password are included in the email that you receive from Mobile Connect. 1. A site administrator registers your device 2. You receive an email from Mobile Connect 3. You download the Mobile Connect application onto your device from the URL included in the email from Mobile Connect (This URL takes you to the Apple Application store) 4. You install the Mobile Connect application on your device 5. You register the Mobile Connect application on your device with the username and password included in the email from Mobile Connect This section covers the following topics: Installing Mobile Connect Installing Mobile Connect on page 4 includes information on how to install Mobile Connect on your device. Updating Device Registration Updating Device Registration on page 9 includes information on updating your device registration. User Guide to Mobile Connect for USMO Pagers Installing Mobile Connect 3
Installing Mobile Connect Mobile Connect can be installed on many different versions of Apple iphone devices. Before Mobile Connect can be used on a device, it must be installed on that device. 1. After your device is registered in a host system, you receive an email. The email may come from the system or from your system administrator. 2. Click the URL that is included in the email. The URL brings you to the Apple application store. 3. Click the Mobile Connect (mconnec+) application from the Apple application store. The application is installed and the Mobile Connect application (mconnect+) displays on the device. 4. Access the Mobile Connect (mconnec+) application on your iphone device. The Registration screen displays. 5. In the Username field, enter the username or phone number for the device. The registered username or phone number for the device is included in the registration email that you receive. 4 Installing Mobile Connect User Guide to Mobile Connect for USMO Pagers
6. In the Password field, enter the password for the device. This password can be found in the registration email that is received. NOTE: Not all sites require passwords to register your Mobile Connect device. If the registration email you receive from Mobile Connect does not contain a password, do not enter a password into the Password field. NOTE: Health check information can be viewed on your device by clicking the Health Check button on the Registration screen. Further, when the Health Check feature detects a connection issue on your device, a red circle displays next to the Health Check button on your device. For more detailed information on the Health Check status feature, please refer to Viewing Health Check Information on page 91. In addition, the i button can be clicked to access general information about the client. 7. Click the Register button. Your device is registered and the Mobile Connect home screen displays. User Guide to Mobile Connect for USMO Pagers Installing Mobile Connect 5
Accessing Your Registration Password The password that is linked to your Mobile Connect username is included in the email message you receive from Mobile Connect. If you lose your Mobile Connect password that is required to register your device, the email can be re-sent to your email address. You can re-send the registration email that includes your registration password before you register your Mobile Connect device as well as after you have already registered your Mobile Connect device. Accessing Your Registration Password When Not Registered You can request that an email is sent to you with your username and password information for Mobile Connect when your device is not currently registered. 1. Access the Mobile Connect application. If your device is not registered, the Registration screen displays. 2. In the Username field, enter your username. 3. Click the Forgot password? link. A registration email is sent to your email address. This email includes the username and password information that is required to register your Mobile Connect device. 6 Installing Mobile Connect User Guide to Mobile Connect for USMO Pagers
Accessing Your Registration Password When Registered You can request that an email is sent to you with your username and password information for Mobile Connect when your device is already registered. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Status section. The Status section displays. User Guide to Mobile Connect for USMO Pagers Installing Mobile Connect 7
3. Choose the Registration Status option. The Registration Status screen displays, showing a list of sites to which your device is registered and if the registration status is active. 4. From the list of sites to which your device is registered, click on the site from which you would like to receive a registration email. The Registration screen displays. 5. In the Username field, enter your username. 6. In the Registration screen, click the Forgot password? link. A registration email is sent to your email address. This email includes the username and password information that is required to register your Mobile Connect device. 8 Installing Mobile Connect User Guide to Mobile Connect for USMO Pagers
Updating Device Registration During the registration and installation process, Mobile Connect sends email updates when the following events occur. When any of these changes occur, users are required to re-register their devices to the database. New registration Modification in new registration Update in registration Change in device Change in device model Change in device carrier Removal of registration while device is registered to other sites Removal of registration without being registered to other sites The email that is sent includes the URL needed to re-register the device. 1. Access the re-registration email you receive from Mobile Connect. 2. Access Mobile Connect on the mobile device. A registration screen displays. 3. In the Username field, enter the username or phone number for the device. 4. In the Password field, enter the password for the device. This password can be found in the registration email that is received from Mobile Connect. 5. Click the Register button. The device is registered. User Guide to Mobile Connect for USMO Pagers Installing Mobile Connect 9
Receiving and Replying to Messages Receiving and Replying to Messages Messages that are sent from an Amcom application or device to your Mobile Connect device are automatically received using the Mobile Connect application on your device. When a Mobile Connect message is received, the device rings to alert you that a message has been received, as specified in the Mobile Connect preferences for the device. Receiving Messages Receiving Messages on page 11 includes information on receiving Mobile Connect messages on your device. Message Notifications Message Notifications on page 13 includes information on how to configure the settings that dictate how you receive Mobile Connect messages on your device. Refreshing Received Messages Refreshing Received Messages on page 16 includes information on how to refresh received messages. Replying to Messages Replying to Messages on page 17 includes information on how to reply to Mobile Connect messages. Reviewing Messages Viewing Messages on page 20 includes information on how to review Mobile Connect messages on your device. 10 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Receiving Messages When a Mobile Connect message is received on a device that is registered with Mobile Connect, the alarm and/or vibration specified for the device occurs, if the notification preference is set to do so. For more information on setting notification preferences, please refer to Changing Notification Settings on page 13. When a message is received, a notification displays on the Inbox tab, notifying you of how many unread Mobile Connect messages are currently being stored on your device. If your device receives a message when turned off, a notification sounds the next time the device is turned on. Then, the time that displays in the screen represents the time that the message was sent to the Mobile Connect device, not when the device was turned on and sounded a notification. NOTE: In ios 5 and ios 6, settings for notifications can be set. This feature allows you to determine if Mobile Connect displays in the Notification Center, how many notifications should be shown from Mobile Connect at one time, how the alerts are displayed, if the badge application icon is included in the displayed notifications, if a sound occurs when a Mobile Connect message is received, and if the Mobile Connect notification is viewed in the lock screen. For more information on setting notification preferences, please refer to Changing Notification Settings on page 13. Please note that if the message sender is not logged into the system from which they are sending Mobile Connect messages, the Reply button does not display when the message is received. In this situation, you are only able to close the message. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 11
Using the Call Back Button Some Mobile Connect messages include call back numbers for the message receiver to call. When a message includes call back information and a VoIP connection is setup on the device, the Call Back button displays. The Call Back button allows users to easily call back the number that is included in the Mobile Connect message. Please note that Mobile Connect supports international numbers. NOTE: If more than one call back number is included in the Mobile Connect message, the user is asked which number should be called when the call back button is clicked. Mobile Connect also allows users to place calls using VoIP when VoIP information is included in a Mobile Connect message. When a message is received that includes VoIP call back information, the Call Back button displays. When the Call Back button is clicked, a call is made using a VoIP client that is installed on the device being used. Please note that when the Call Back button is clicked in Mobile Connect, an acknowledgement response is sent back to the sending system. 1. A Mobile Connect message is received on the device. If the message includes a call back number, the Call Back button displays. 2. To call back the number included in the Mobile Connect message, click the Call Back button. The number that was included in the Mobile Connect message is contacted. 12 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Message Notifications Depending on the operating system being used, the appearance of message notifications can be different. In ios 5, 6, and 7, the way Mobile Connect notifications are displayed can be altered. Notifications in ios 5, 6, and 7 When running ios 5, ios 6, or ios7, Mobile Connect notifications can be displayed in three different ways. For more information on how to change notification settings in ios 5, 6, or 7 for Mobile Connect, please refer to Changing Notification Settings on page 13. Changing Notification Settings In ios 5, 6, and 7, you have the ability to set preferences for notifications that display on your device. These preferences can also be set for Mobile Connect notifications. For more detailed information on setting notification preferences in ios, please refer to Apple s product documentation at http://www.apple.com. 1. Click the Settings application on the iphone s home screen. The Settings screen displays. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 13
2. Choose the Notification Center option. The Notification Center screen displays. NOTE: Do not enable the Do Not Disturb option on your device. If the Do Not Disturb option is enabled on your device, you DO NOT receive Mobile Connect messages. 3. Scroll to the mconnec+ option in the Notification Center screen. 14 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
4. Choose the mconnec+ option. The mconnec+ screen displays. 5. Change any desired notification settings. Descriptions of each field and options within each field are described below. Field Notification Center Show Alert Style Options On: When selected, Mobile Connect (mconnec+) displays in the Notification Center on your iphone device. Off: When selected, Mobile Connect (mconnec+) does not display in the Notification Center on your iphone device. *1 Recent Item: When selected, only the most current notification displays. 5 Recent Items: When selected, the five most current notifications display. 10 Recent Items: When selected, the ten most current notifications display. None: Banners: *Alerts: Badge App Icon Sounds View in Lock Screen *On: When a notification displays, the Mobile Connect icon displays as part of the notification. Off: When a notification displays, the Mobile Connect icon does not display as part of the notification. *On: When a Mobile Connect notification is received, a sound occurs. Off: When a Mobile Connect notification is received, a sound does not occur. On: When a Mobile Connect notification is received, the notification displays in the lock screen. Off: When a Mobile Connect notification is received, the notification does not display in the lock screen. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 15
NOTE: Preference options with a * next to the option is the recommended configuration option for Mobile Connect. 6. Click the Notifications button in the mconnec+ screen to save the changes and return to the previous screen. Your changes are saved. Refreshing Received Messages You can refresh the inbox messages so that the most recent messages are received. 1. Access the home screen. The Inbox screen displays, showing any messages. 2. Click and hold on the top of the screen. 3. Drag the top portion of the screen all the way to the bottom of the screen. Your messages are updated. 16 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Replying to Messages When a Mobile Connect message is received, the user can respond to the message using the response options at the top of the screen. Response Types A user can respond to a Mobile Connect message in one of the following ways: Close: The user can close received messages. For an example, please refer to Close on page 17. Reply: The user can reply to the message. For more information, please refer to Reply on page 18. Close The user can close a received Mobile Connect message by clicking the Close button, or the door button. When the Close button is clicked, the system that sent the message is notified that the message was received. On the device, the last screen that was accessed before the new message screen is shown. 1. The message is received and displays on the message screen. 2. Click the Close button or the door button. A notification is sent to the message sender indicating that the message was received. The screen that was viewed before the message displays is shown on the screen. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 17
Reply The user responds to the message by clicking the Reply button or the orange message icon in the Message screen. This enables you to send a text reply to the original message. When you reply to a message, Mobile Connect automatically sends the text of the reply back to the Amcom system as an acknowledgement message. After being sent, each reply message is included in the message list. Information on the time the reply was sent, how long ago the reply was sent, who the message was sent to, and who sent the message can be accessed by clicking on the reply message in the Messages screen. A previously created message template can also be used to reply to a Mobile Connect message. The message template feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply to a Mobile Connect message, you can select a template for a reply message, which may decrease the message templates, please refer to Creating and Using Message Templates on page 80. 1. The message is received and displays on the message screen. 18 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
2. Click the orange message icon or the Reply button. The Reply screen displays. 3. Enter the message you would like to send in the message field. Insert text into the reply field or choose a message template. For more information about creating message templates in Mobile Connect, please refer to Creating a Message Template on page 81. Please note that Mobile Connect messages cannot be longer than 1,000 characters. 4. Click the Send button. The reply message is sent. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 19
Viewing Messages The messages that have been received display in the Messages screen. If a message has multiple comments in one string, a number displays next to the original message in the Messages screen. The text of the message and the time the message was received are displayed. The messages are sorted by date and time. The messages are stored on the device until you either manually delete the message, until the message has reached the maximum number of days for which a message can be stored on the device, or if the number of messages exceeds the chosen limit of stored messages for the device. When this maximum is reached, the message is automatically deleted. Icons are used to denote the message type and the message status: The open envelope icon is used to show that the message has been replied to or acknowledged. The check mark icon is used to show that the message is a reply to an original message, or if the message is a sent message. Three dots appear next to a message that is in the process of being sent. An X icon is used to show that a message has failed to send and that the system is not going to retry sending the message. 20 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Viewing Messages in the Message List When this symbol displays next to a received message, the message was marked as a high priority message by the message sender. When this symbol displays next to a received message, the message was marked as a low priority message by the message sender. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 21
Viewing Messages in Chat View If you choose to view your Mobile Connect messages in chat view, messages and replies display in the format shown below. When this symbol displays next to a received message, the message was marked as a high priority message by the message sender. When this symbol displays next to a received message, the message was marked as a low priority message by the message sender. 22 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Deleting Messages Messages that are received on your Mobile Connect application can be deleted individually or they can all be deleted at once. Please note that if you do not want to delete Mobile Connect messages manually, messages can be automatically deleted when the message time limit specified in the Auto delete messages older than preference has been reached. For more information about this setting, please refer to Managing Preferences on page 28. Deleting Individual Messages from the Message List To manually delete individual Mobile Connect messages on your device, follow the information below. 1. Click the Inbox tab. The Inbox tab screen displays. 2. Click the Edit button. Delete symbols display next to the available messages. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 23
3. Click the delete symbol next to the message you would like to delete. A Delete button displays next to the message. 4. Click the Delete button to delete the message. The message is deleted. 5. After you are done deleting messages, click the Done button. All changes are saved. 24 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
Deleting Individual Messages from the Message Screen Individual Mobile Connect messages can be deleted from your device from the Message screen by clicking the trash can in the upper right-hand corner of the screen. Deleting All Messages To delete all of the Mobile Connect messages that are currently being stored on your device, follow the information below. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 25
2. In the Settings screen, scroll to the Client Options section. The Client Options section displays. 3. In the Client Options section, access the Delete All Messages option. The Delete All Messages option displays. 26 Receiving and Replying to Messages User Guide to Mobile Connect for USMO Pagers
4. Click the Delete All Messages option. All of the messages that were being stored on your Mobile Connect application are deleted and a confirmation dialog displays. User Guide to Mobile Connect for USMO Pagers Receiving and Replying to Messages 27
Managing Preferences Managing Preferences The Mobile Connect application has a set of preferences that can be used to determine how Mobile Connect handles messages. The preferences that are available for configuration include: Message priority Maximum message age Maximum messages stored Message view controls Push delivery notifications Text templates Access codes Call systems Chat view Please note that configuration options may prevent some preference options from being editable on the mobile device. If a preference option cannot be edited on the device, the site administrator controls the settings of that preference option in the Mobile Connect Administration page. You can tell when a preference setting cannot be changed because the preference setting is locked on your device. This section covers the following information: Message Priority Preference Message Priority Preferences on page 30 includes information on how to set the sound, interval, and number of repeats settings for each level of priority in the Mobile Connect application. Maximum Message Age Maximum Message Age on page 35 includes information on how to set how long messages are saved in the Mobile Connect application. Maximum Messages Stored Maximum Messages Stored on page 37 includes information on how to set the maximum number of messages stored in the Mobile Connect application. Message View Controls Message View Controls on page 39 includes information on how to set if you view the message response options as buttons or icons. 28 Managing Preferences User Guide to Mobile Connect for USMO Pagers
Push Delivery Notifications Push Delivery Notifications on page 41 includes information on how to set if you receive notifications if a message fails to send, is delivered, is acknowledged, or is ignored by the message receiver. Templates Templates on page 44 includes information on how to add, edit, delete, and use message templates in the Mobile Connect application. Access Codes Access Codes on page 44 includes information on how to add, edit, and delete access codes in the Mobile Connect application. Call Systems Call Systems on page 45 includes information on how to configure your device for use with a VoIP connection. Chat View Chat View on page 53 includes information on how to set if your messages display in chat view or list view. Enabling the Health Check Enabling the Health Check option on page 56 includes information on how to enable and disable the Health Check feature on your device. Deleting All Messages Deleting All Messages on page 25 includes information on how to delete all available Mobile Connect messages from your device. User Guide to Mobile Connect for USMO Pagers Managing Preferences 29
Message Priority Preferences Mobile Connect messages are classified into three categories by the sender of the message. These levels are: low priority, medium priority, and high priority. These options are shown in the Settings screen. Within each category (low, medium, high), you are able to change the sound, interval, and number of repeats. These fields are described below. Please note that even though you are able to configure settings for the three different alarm levels, all Mobile Connect messages are sent as medium priority messages. Therefore, only the settings that are configured for the medium message priority level are used by the application. Further, if your device is in silent mode with the vibration option enabled, the Mobile Connect application causes the device to vibrate if the application is in the foreground. In addition, on iphone devices, two different alarm volumes can be set within the Mobile Connect application. If you are in the Settings Sounds screen in the Mobile Connect application, you can set the volume by clicking the + and the buttons. This setting controls the ringing volume that is played when a message is received on the device while the Mobile Connect application is in the foreground. When accessing the rest of the screens in the Mobile Connect application, you can set the volume by clicking the + and the buttons. This setting controls the ringing volume that is played when a message is received on the device while the Mobile Connect application is in the background. 1. Click the Settings tab. The Settings tab displays. 2. For the chosen level of priority (High, Medium, or Low), configure the following options: Sound Interval Number of Repeats The Sound option determines the ringtone that plays when a Mobile Connect message is received. For example, if you choose the Bell 1 ringtone in this field, that sound plays every time a Mobile Connect message is received. The Interval option determines the length of time between when each ringtone plays. For example, if you choose the 60 Seconds option, the device waits 60 seconds between each notification sound after a Mobile Connect message is received. The Number of Repeats option determines how many times the ringtone plays. For example, if the 9 Times option is chosen, the device repeats the ringtone nine times after a Mobile Connect message is received. 30 Managing Preferences User Guide to Mobile Connect for USMO Pagers
a. Click the Sound option. The Priority Sound screen displays. b. Choose the desired ringtone you would like to play when a Mobile Connect message is received with the chosen level of priority. User Guide to Mobile Connect for USMO Pagers Managing Preferences 31
c. Click the Back button. The change is automatically saved and you are returned to the Settings screen. d. Choose the Interval option. The Priority Interval screen displays. 32 Managing Preferences User Guide to Mobile Connect for USMO Pagers
e. Choose the desired interval that you would like between notification sounds. The option is chosen. f. Click the Back button. You are returned to the Settings screen. User Guide to Mobile Connect for USMO Pagers Managing Preferences 33
g. Choose the Number of Repeats option. The Priority Repeats screen displays. h. Choose the desired number of times you would like the notification to repeat. The option is chosen. 34 Managing Preferences User Guide to Mobile Connect for USMO Pagers
i. Click the Back button. The change is saved and you are returned to the Settings screen. Maximum Message Age The Maximum Message Age field allows you to set how old messages can be before they are deleted from your device. For example, if you choose the 5 Days option, existing Mobile Connect messages that you have in your system that were received more than five days ago would be automatically deleted by the application. Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 35
2. Scroll to the Client Options section. The Client Options section displays. 3. Click on the Max. Message Age option. The Max. Message Age screen displays. 36 Managing Preferences User Guide to Mobile Connect for USMO Pagers
4. Choose the desired number of days you would like your device to wait before deleting Mobile Connect messages from your device. For example, if you choose 7 Days, Mobile Connect messages are deleted from your device after they become seven days old. 5. Click the Back button. The changes are saved and you are returned to the Settings screen. Maximum Messages Stored The Maximum Messages Stored field allows you to control the number of Mobile Connect messages that are stored on your device at one time. For example, if you choose the 200 option, your device saves up to 200 messages before beginning to delete messages from the device. Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 37
2. Scroll to the Client Options section. The Client Options section displays. 3. Choose the Max. Messages Stored option. The Max. Messages Stored screen displays. 38 Managing Preferences User Guide to Mobile Connect for USMO Pagers
4. Choose the desired number of Mobile Connect messages you would like your device to store at one time. 5. Click the Back button. The changes are saved and you are returned to the Settings screen. Message View Controls When you receive a Mobile Connect message, you have the option to close or reply to the message. These options are each represented by an option at the top of the message screen. How these options are displayed at the top of the screen can be configured in the Mobile Connect application. The icons option displays the message response options as picture graphics, while the buttons option displays the message response options as text. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 39
2. Scroll to the Client Options section. The Client Options section displays. 3. Choose the Message View Controls option. The Message View Controls screen displays. 40 Managing Preferences User Guide to Mobile Connect for USMO Pagers
4. Choose the desired option. 5. Click the Back button. The change is saved and you are returned to the Settings screen. Push Delivery Notifications The Push Delivery Notifications feature allows you to decide if you receive notifications when the following events occur: A message fails to send to the message receiver(s) A message is successfully delivered to the message receiver(s) A message is acknowledged by the message receiver(s) A message is ignored by the message receiver(s) NOTE: Within the Mobile Connect application, this feature displays and can be configured. However, because the USA Mobility version of the Mobile Connect application does not use client-initiated messaging, this feature does not send notifications to your device when the defined events occur. User Guide to Mobile Connect for USMO Pagers Managing Preferences 41
1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Client Options section. The Client Options section displays. 42 Managing Preferences User Guide to Mobile Connect for USMO Pagers
3. Choose the Push Delivery Notifications option. The Push Notifications For screen displays. 4. Choose the desired options: Failure On: You receive push notifications when messages fail to send. Off: You do not receive push notifications when messages fail to send. Delivery On: You receive push notifications when messages are delivered. Off: You do not receive push notifications when messages are delivered. Acknowledgement On: You receive push notifications when messages are acknowledged by the message receiver. Off: You do not receive push notifications when messages are acknowledged by the message receiver. Ignore On: You receive push notifications when messages are ignored by the message receiver. Off: You do not receive push notifications when messages are ignored by the message receiver. User Guide to Mobile Connect for USMO Pagers Managing Preferences 43
5. After all desired options are chosen, click the Back button. The changes are saved and you are returned to the Settings screen. Templates Text templates can be added, edited, and deleted by choosing the Templates option in the Settings screen. For detailed information on how to add, edit, delete, and use text templates in the Mobile Connect application, please refer to Creating and Using Message Templates on page 80. Access Codes Access codes can be added, edited, and deleted by choosing the Access Code option in the Settings screen. For detailed information on how to add, edit, and delete access codes in the Mobile Connect application, please refer to Managing Access Codes on page 71. 44 Managing Preferences User Guide to Mobile Connect for USMO Pagers
Call Systems The Call Systems feature in the Settings tab allows you to setup your Mobile Connect device for use with a VoIP client. This allows you to initiate a phone call over a VoIP connection using the Mobile Connect application. For example, if you receive a Mobile Connect message on your device that includes a call back number, your Mobile Connect device can perform a call back to the number over a VoIP connection if the VoIP connection is configured in the Call Phone Systems screen. Viewing Call Systems The call systems that are configured in the Mobile Connect application can be viewed on your device. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Client Options section. The Client Options section displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 45
3. Choose the Call System option. The Call System screen displays, showing the list of available call systems. Adding Call Systems New call systems can be added to your device for use with the Mobile Connect application. 1. Click the Settings tab. The Settings tab displays. 46 Managing Preferences User Guide to Mobile Connect for USMO Pagers
2. Scroll to the Client Options section. The Client Options section displays. 3. Choose the Call System option. The Call System screen displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 47
4. Click the + button in the upper right-hand corner of the screen. The Add Provider screen displays. 5. In the VoIP Provider field, enter a name to describe the VoIP system that is being entered. After this information is saved, the name of the VoIP provider displays in the Call System screen. 6. In the Protocol:// field, enter the protocol for the call system (Example: skype://). 7. Choose one of the following options from the Use as default field: On: Choose the On option if you would like to use the entered call system as the default call system for the device. Off: Choose the Off option if you would not like to use the entered call system as the default call system for the device. 48 Managing Preferences User Guide to Mobile Connect for USMO Pagers
8. After all desired information is entered, click the Done button. The call system is entered into the list of available call systems. Choosing Call Systems From the list of available call systems, you can choose the call system you would like your system to use when placing phone calls from the Mobile Connect application. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 49
2. Scroll to the Client Options section. The Client Options section displays. 3. Choose the Call System option. The Call System screen displays. 50 Managing Preferences User Guide to Mobile Connect for USMO Pagers
4. From the list of call system, choose the desired call system you would like your device to use. Deleting Call Systems Existing call systems that are configured on your Mobile Connect device can be deleted from the list of available call systems. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Preferences 51
2. Scroll to the Client Options section. The Client Options section displays. 3. Choose the Call System option. The Call System screen displays. 52 Managing Preferences User Guide to Mobile Connect for USMO Pagers
4. Drag your finger horizontally across the name of the call system you would like to delete. A Delete button displays next to the call system. Chat View Within the Mobile Connect application, you have the choice to view your sent and received messages in chat view or standard message list view. Chat View User Guide to Mobile Connect for USMO Pagers Managing Preferences 53
List View 1. Click the Settings tab. The Settings tab displays. 54 Managing Preferences User Guide to Mobile Connect for USMO Pagers
2. Scroll to the Client Options section. The Client Options section displays. 3. In the Use Chat View toggle field, choose one of the following options: Option Description Example On Choose the On option if you would like to view your sent and received Mobile Connect messages in a chat view format. User Guide to Mobile Connect for USMO Pagers Managing Preferences 55
Off Choose the Off option if you would like to view your sent and received Mobile Connect messages in a traditional message list format. After the desired option is chosen, the change is automatically saved. Enabling the Health Check The Mobile Connect application allows you to enable or disable the Health Check feature that is supported within the application. If you are unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Mobile Connect message sending process is causing the problem. 1. Click the Settings tab. The Settings tab displays. 56 Managing Preferences User Guide to Mobile Connect for USMO Pagers
2. Scroll to the Client Options section. The Client Options section displays. 3. In the Enable Health Check toggle field, choose one of the following options: On Off Choose the On option if you would like the Health Check feature to run automatically on the Mobile Connect application. Choose the Off option if you would not like the Health Check feature to run automatically on the Mobile Connect application. Please note that when the Health Check feature is disabled, you are not notified if your device is unable to receive Mobile Connect messages. After the desired option is chosen, the change is automatically saved. User Guide to Mobile Connect for USMO Pagers Managing Preferences 57
Delete All Messages The Delete All Messages option in the Settings screen allows you to delete all of the Mobile Connect messages that are currently being stored on your device. For detailed information on how to use the Delete All Messages feature, please refer to Deleting All Messages on page 25. 58 Managing Preferences User Guide to Mobile Connect for USMO Pagers
Viewing the Application Status Viewing the Application Status The registration status, network status, Apple Push Listener status, and health check information can be viewed in the Status section in the Settings screen. Viewing the Registration Status Viewing the Registration Status on page 60 includes information on how to view the registration status information on your Mobile Connect device. Viewing the Network Status Viewing the Network Status on page 61 includes information on how to view the network status on your Mobile Connect device. Viewing Apple Push Listener Information Viewing Apple Push Listener Information on page 63 includes information on how to view the Apple Push Listener information on your Mobile Connect device. Viewing Health Check Information Viewing Health Check Information on page 64 includes information on how to view the health check information on your Mobile Connect device. User Guide to Mobile Connect for USMO Pagers Viewing the Application Status 59
Viewing the Registration Status Sites are locations that send Mobile Connect messages. Before devices can receive Mobile Connect messages, they must register with at least one site. After a device is registered with a site, that device can then receive Mobile Connect messages from the site. In some cases, a paging device may be registered to more than one site. A list of the sites to which the paging device is registered can be reviewed on the device. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Status section. The Status section displays. 60 Viewing the Application Status User Guide to Mobile Connect for USMO Pagers
3. Choose the Registration Status option. The Registration Status screen displays, showing a list of sites to which your device is registered and if the registration status is active. Viewing the Network Status The network status information for your Mobile Connect device can be viewed. The network status describes the type of network connectivity your device uses to connect to the internet. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Viewing the Application Status 61
2. Scroll to the Status section. The Status section displays. 3. Choose the Network Status option. The Network Status screen displays, showing information about the type of network to which your device is connected and how many queued items your device currently has. 62 Viewing the Application Status User Guide to Mobile Connect for USMO Pagers
Viewing Apple Push Listener Information The Apple Push Listener status can be viewed on your Mobile Connect device. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Status section. The Status section displays. User Guide to Mobile Connect for USMO Pagers Viewing the Application Status 63
3. Choose the Apple Push Listener option. The Push Status screen displays, showing the Apple Push Listener status as well as a list of any past errors. Viewing Health Check Information Health Check information can be viewed by choosing the Health Check option in the Settings screen. For detailed information on how to view the Health Check screen as well as detailed descriptions for each field included in the Health Check feature, please refer to Viewing Health Check Information on page 91. 64 Viewing the Application Status User Guide to Mobile Connect for USMO Pagers
Viewing Application Information Viewing Application Information Information for the Mobile Connect application that you are using can be viewed. By accessing the About section in the Settings screen of Mobile Connect. The About section includes information on the following topics: Application version Copyright information Copyright year Viewing Application Version Information Viewing Application Version Information on page 66 includes information on how to view the version of Mobile Connect that your device is using. Viewing Copyright Information Viewing Copyright Information on page 67 includes information on how to view general copyright information for the version of Mobile Connect that your device is using. Viewing Copyright Year Information Viewing Copyright Year Information on page 69 includes information on how to view copyright year information for the version of Mobile Connect that your device is using. User Guide to Mobile Connect for USMO Pagers Viewing Application Information 65
Viewing Application Version Information 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the About section. The About section displays. 66 Viewing Application Information User Guide to Mobile Connect for USMO Pagers
3. In the Version field, you can view the information for the version of Mobile Connect that you are using on your device. Viewing Copyright Information In the About section of the Settings screen, you can view general copyright information for the version of Mobile Connect that you are using. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Viewing Application Information 67
2. Scroll to the About section. The About section displays. 3. In the Copyright field, you can view to whom the copyright for the Mobile Connect application belongs. 68 Viewing Application Information User Guide to Mobile Connect for USMO Pagers
Viewing Copyright Year Information Copyright year information can be viewed in the About section of the Settings screen. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the About section. The About section displays. User Guide to Mobile Connect for USMO Pagers Viewing Application Information 69
3. In the Copyright Year field, you can view the year in which the Mobile Connect holds a copyright. 70 Viewing Application Information User Guide to Mobile Connect for USMO Pagers
Managing Access Codes Managing Access Codes An access code that allows a user to use the Mobile Connect client can be specified for each device using a preference option. An access code is not required. By default, an access code for Mobile Connect is not set. The access code can be any set of characters allowed by the client. The client does not accept excessively long access codes or codes containing illegal characters. Some sites may require that the devices belonging to their site use access codes. In this case, the Mobile Connect user is asked to set an access code on the device immediately after the device is registered. After the code is set, the user is then required to enter the code every time he or she accesses Mobile Connect. When an access code is set by a site administrator, the code can be changed by the user but the code cannot be deleted. Further, site administrators can also require that a minimum number of characters are set for access codes. For example, a site administrator can require that all of the clients that are registered to the site being configured have access codes with a minimum length of ten characters. If this is the case for the site to which you are registered, you are asked to set an access code with at least ten characters on your device. When an access code has been set, the code must be entered when: The user manually accesses the client on the device A Mobile Connect message is received on the device and the client is not currently being accessed by the user When the client is accessed either by the user or when a Mobile Connect message is received, an access code screen displays in which the code must be entered. In addition, you must also enter the access code after the application is put in the background and is then re-opened. When the Mobile Connect application is put in the background on your device, the application instantly locks and the access code must be entered again before the application can be accessed. Further, if your device enters a locked state, the access code must also be re-entered. For example, if you lock your device and then unlock your device, you must then re-enter the access code for the Mobile Connect application the next time the application is opened. You can also choose to turn off the access code after it has been set. When an access code is turned off, the user does not have to enter an access code to access the client. Go to Turning off the Access Code on page 75 for more information. The following topics are covered in this section: Using the Access Code to Access the Client Using the Access Code to Access the Client on page 72 includes information on how to enter an access code to gain access to the Mobile Connect client. User Guide to Mobile Connect for USMO Pagers Managing Access Codes 71
Setting an Access Code Setting an Access Code on page 73 includes information on how to set an access code that needs to be entered when accessing Mobile Connect on the device. Updating an Access Code Updating an Access Code on page 75 includes information on how to update or change an existing access code. Turning off the Access Code Turning off the Access Code on page 77 includes information on how to turn off an existing access code. Using the Access Code to Access the Client When an access code has been set, an access code screen displays when the user manually accesses the client or when a Mobile Connect message is received and the user is not currently accessing the client. Before Mobile Connect can be accessed, the access code must be entered. 1. The access code screen displays. 72 Managing Access Codes User Guide to Mobile Connect for USMO Pagers
2. Enter the access code for the device. 3. Click the Done button to access the client. Setting an Access Code An access code is set using the Access Code option in the Settings menu. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Access Codes 73
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays. 3. Choose the Access Code menu option. The Access Code screen displays. 4. In the New Code field, enter the access code. 74 Managing Access Codes User Guide to Mobile Connect for USMO Pagers
5. In the Confirm Code field, re-enter the access code. The entries in the New Code and Confirm Code fields must match before the application can save the access code. 6. Click the Save button. The access code is saved. Please note that the access code must now be entered every time the Mobile Connect application is accessed. Updating an Access Code An existing access code for a device can be updated. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Access Codes 75
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays. 3. Choose the Access Code menu option. The Access Code screen displays. 4. In the Old Code field, enter the existing access code for the Mobile Connect device. 5. In the New Code field, enter the new access code you would like to enter when accessing Mobile Connect on your device. 76 Managing Access Codes User Guide to Mobile Connect for USMO Pagers
6. In the Confirm Code field, re-enter the new access code that you would like to enter when accessing Mobile Connect on your device. Please note that the access code that is entered in the New Code field must match the access code entered in the Confirm Code field. 7. Click the Save button. The new access code is saved and that access code must now be entered every time you access Mobile Connect on your device. Turning off the Access Code A user can decide to turn off an access code after the access code has been set. The access code is no longer needed to access the Mobile Connect client on the phone and the access code entry screen does not display. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Managing Access Codes 77
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays. 3. Choose the Access Code menu option. The Access Code screen displays. 78 Managing Access Codes User Guide to Mobile Connect for USMO Pagers
4. In the Old Code field, enter the existing access code for your Mobile Connect device. 5. Do not enter text in the New Code field. 6. Do not enter text in the Confirm Code field. 7. Click the Save button. The existing access code becomes inactive and you are no longer required to enter an access code when accessing the Mobile Connect client on your device. User Guide to Mobile Connect for USMO Pagers Managing Access Codes 79
Creating and Using Message Templates Creating and Using Message Templates The message template feature is used to create a set of message templates. When you reply to a Mobile Connect message, you can select a template for a reply message. A template consists of static text that cannot be changed when selected as a reply. The user can then enter any extra text if needed. For example, you may send many reply messages that state when you will be available for a meeting or when you will arrive at a certain building. The message template contains the static text and leaves the end of the message available for customization, such as the following: I will be available and I will arrive at. When you use the message template as a reply message, you select the desired template and then enter the variable information, such as the following: I will be available in 10 minutes and I will arrive at Building A at 3:30. You can also choose not to enter any additional text. NOTE: The combination of static text defined for the message template and the variable text entered when a message template is used is limited to 1,000 characters. Please note that configuration options may prevent some templates from being editable on the mobile device. If a template cannot be edited on the device, the site administrator controls that template in the Mobile Connect Administration page. You can tell when a template cannot be changed because the preference setting is locked on your device. The following topics are covered in this section: Creating a Message Template Creating a Message Template on page 81 includes information on how to create a message template in the Mobile Connect application. Reviewing the List of Message Templates Reviewing the List of Message Templates on page 84 includes information on how to review a list of existing message templates in the Mobile Connect application. Choosing a Message Template for a Reply Message Choosing a Message Template for a Reply Message on page 88 includes information on how to choose a message template for use in a reply message. 80 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
Creating a Message Template Message templates can be created and used in Mobile Connect to help you respond to messages quickly and easily. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Client Options section. In the Client Options section, the Templates option displays. User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 81
3. Choose the Templates option. The Templates screen displays. 4. Click the + button. The Add Template screen displays. 82 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
5. In the field, enter text for the template you would like to create. 6. Click the Done button. The template is saved and displays in the Templates screen. User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 83
Reviewing the List of Message Templates The list of message templates on the device can be reviewed. 1. Click the Settings tab. The Settings tab displays. 2. Scroll to the Client Options section. In the Client Options section, the Templates option displays. 84 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
3. Choose the Templates option. The Templates screen displays, showing the saved text templates. Deleting Message Templates Existing message templates can be deleted from the list of message templates. 1. Click the Settings tab. The Settings tab displays. User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 85
2. Scroll to the Client Options section. In the Client Options section, the Templates option displays. 3. Choose the Templates option. The Templates screen displays, showing the saved text templates. 86 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
4. From the list of message templates, choose the template you would like to delete. The Edit Template screen displays. 5. Click the Delete Template button. The message template is deleted. User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 87
Choosing a Message Template for a Reply Message A message template can be used to easily and quickly reply to a message by giving you the option to use pre-existing text in your message reply. NOTE: For more information about replying to a Mobile Connect message, please refer to Replying to Messages on page 17. 1. The message is received and displays on the message screen. 2. Hold down on the orange message icon or the Reply button. The Reply dialog displays. NOTE: Additional recipients can be added to reply messages. For more information on adding recipients to reply messages, please refer to Reply on page 18. 88 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
3. Click the Reply With Template button in the Reply dialog. The Templates screen displays, listing any available text templates. 4. Choose the template you want to use. The template is inserted into the reply field in the Reply screen. User Guide to Mobile Connect for USMO Pagers Creating and Using Message Templates 89
5. Insert any variable text into the reply. 6. Click the Send button. The message is sent. 90 Creating and Using Message Templates User Guide to Mobile Connect for USMO Pagers
Viewing Health Check Information Viewing Health Check Information Health check status information can be viewed for Mobile Connect on your Mobile Connect device. If you are unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Mobile Connect message sending process is causing the problem. The Health Check screen shows the status of the following information on the Mobile Connect device: Hosted Client Messaging via WiFi or Mobile Hosted Web Server via WiFi or Mobile Receiving Apple Notifications APNS Enabled Reach Mobile Connect Server Client Messaging at Site Name via WiFi or Mobile Reach Mobile Connect Server Web Server at Site Name via WiFi or Mobile When the Mobile Connect device has established a successful connection between the device and the locations listed above, a green circle displays next to the field. When a successful connection is not established between the Mobile Connect device and the locations listed above, a red circle displays next to the field, indicating that there is a problem with the connection. Please note that the following fields are displayed only after the device is registered with Mobile Connect: Reach Mobile Connect Server Client Messaging at Site Name via WiFi or Mobile and Reach Mobile Connect Server Web Server at Site Name via WiFi or Mobile. User Guide to Mobile Connect for USMO Pagers Viewing Health Check Information 91
Viewing Health Check Errors When the Health Check feature detects a connection issue, a warning banner displays on the top of the Mobile Connect screen that is currently being displayed. When you click on the displayed error, you are taken to the Health Check screen. In the Health Check screen, you can identify and address any issues with the Mobile Connect application. For detailed information on the Health Check fields, please refer to Viewing the Health Check Fields on page 92. Viewing the Health Check Fields All available Health Check fields can be viewed in the Mobile Connect application. 1. Click the Settings tab. The Settings tab displays. 92 Viewing Health Check Information User Guide to Mobile Connect for USMO Pagers
2. Scroll to the Status section. The Status section displays. 3. Choose the Health Check menu option. The Health Check screen displays. User Guide to Mobile Connect for USMO Pagers Viewing Health Check Information 93