CAREERLINE TECH CENTER PROGRAM SYLLABUS Program: Instructor(s): Paraprofessional(s): Information Technologies A Nancy Kuzma Michelle Hofman Program Description: Information Technologies A is a 2 year program that focuses on Internet tools and technologies, Web design and development, and Web administration. During the first year, students will learn the fundamental concepts in each of these areas. During the student s second year, he/she will pursue the Jr. Web Developer track or the Server Administrator I track. During their second year, students will take concepts learned during year one and advance their skills to the next level by focusing on the application of these concepts. Throughout the program, students will also study Help Desk Concepts, Help Desk Tools and Techniques, and Career/Employability skills. Foundations Track Year One Course Description: Students will move sequentially through the following CIW curriculum modules: Internet Business, Site Development, and Networking Fundamentals. Each module will consist of exercises, labs, concept quizzes, and performance quizzes. Students will demonstrate mastery of these concepts through online assessments which simulate the CIW Associate Certification exam. Upon qualification, students will have one opportunity to obtain the CIW Associate Certification free of charge. In addition, students will focus on Help Desk concepts and Career/Employability concepts during first semester. Students will demonstrate mastery of these concepts through various projects in the following semester. References: CIW Internet Business Foundations, v5.12 CIW Site Development Foundations, v5.12 CIW Network Technology Foundations, v5.12 A Guide to Help Desk Concepts, by Donna Kapp Computers: Understanding Technology, by Floyd Fuller and Brian Larson Networking Basics, by Mark Ciampa A Guided Tour of Adobe Creative Suite 3 Design Standard Movie Tutorials The Career Tool Kit for High School Students by Carol Carter, Gary Izumo, Sarah Lyman Kravits, Diane Lindsey Reeves *Supplemental material will be introduced as appropriate. Job Titles: Jr. Webmaster (Foundations track year one) Help Desk Specialist (Foundations track year one) Certifications: CIW Associate 1
Tentative Curriculum First Trimester: Week 1 Web Quest: Intro (Syllabus) Account Logons/Intro to Software Skills Testing Knowledge Testing Safety Introduction Week 2 SDF 1: Understand difference between Text Editor vs GUI Define Web page design issues Identify standards organizations Identify front end Web page design issues Understand concepts of creative design and branding(importance to business) Identify back end Web design issues such as bandwidth, file structure and naming conventions Week 3 SDF 2: Identify markup languages and site development essentials Understand the history of markup languages Compare HTML and XHTML Understand XHTML flavors Value of universal markup Demonstrate knowledge of site management principles Plan Web Site development Create a well formed document Week 4 SDF 3: Use XHTML coding Create a well formed document Understand and use meta and!doctype tags Understand validation Use W3C validator Format paragraphs and text with XHTML tags Use comments and good coding practice Week 5 SDF 4 and 5: Horizontal Rules Create hyperlinks using anchor tags Define graphical elements Understand color theory/psychology and its impact on web audiences Define and use typography Week 6 SDF 6: Create tables using various table tags Understand history of table use for structuring web pages Current purpose of tables for presenting data Understand use of divs for structuring web pages Week 7 SDF 7: Create forms Identify and use all form fields Construct Forms..link to Email 7 7, 8 7, 8 8, 9 8 8 2
Week 8 SDF 8 and 9 Create image maps Create Frames Understand purpose of Frames and Iframes Week 9 SDF 10 Knowledge only...no labs Intro to CSS Intro to Dreamweaver (using Dreamweaver to create storyboards Week 10 SDF 11: Adv Web Tech Introduce Web Expressions Intro to CSS Intro to FireFox Web Dev Develop Top Nav and Left Nav Layout Discuss Absolute vs Relative positioning Week 11 SDF 12: Understand E Commerce CSS Positioning Graphically layout web page with % Week 12 Assess Preps/Certification Week 13 End of First Trimester Second Trimester Week 14 Computers: Understanding Technology 1, 2, & 3 Explain and give examples of digital technologies Discuss advantages of using computers Briefly explain the computing process Distinguish between computers and computer systems Identify the components of a computer system Describe categories of computers Differentiate between wired and wireless computing Define terms input and processing Identify the main components of the system unit and explain their functions Explain the four basic operations of a machine cycle Describe the different types of computer memory and their functions Discuss the importance of expanding a computer s capabilities and how it can be accomplished Define output and differentiate between hard copy and soft copy Identify the major types of monitor technologies and how they function Describe the various types of printers, their printing processes, and the types of jobs they are used for Identify less common types of output devices Explain the types of storage media, how they operate, and how data or information is stored on them 8, 9 10 10 10 1, 4, 12 3
Week 15 Week 16 Week 17 Computers: Understanding Technology 4 and 5 System and Application Software Define software and identify the three principal types of system software Explain the concept of an operating system and identify its main functions Identify the differences between command line interfaces and graphical user interfaces (GUIs) Differentiate PC, server, and handheld device operating systems Describe the different types of utility programs and their functions Explain language translators and describe the primary difference between compilers and interpreters Define application software and provide examples of the different kinds of tasks it can be used for Differentiate between four major types of application software Describe the activities that productivity software supports Identify examples of software that are used in households Describe the different types of graphic and multimedia software Explain how communications software is used Computers: Understanding Technology 6: Telecommunications and Networks Explain the role of telecommunications in the operations of networks and the Internet Describe the characteristics of data transmission Identify the types of wired and wireless media and explain how they are used Compare the major network classifications and discuss their functions Define network topology and discuss the four principal types Describe communications protocols and explain their functions in data communications Computers: Understanding Technology 14 Computer Ethics Define computer ethics and discuss why this new area of applied ethics is necessary today Identify at least four privacy protection issues and proposed solutions Discuss major property protection issues and ways they may be resolved Identify computer related personal and social issues Explain why personal ethical guidelines are important for all computer users Network Basics 1 4 Define a computer network List the four purposes of a network Explain the elements of communication List and describe the two types of networks List and describe the characteristics of the mesh, bus, ring, star, and hybrid topologies Tell what items should be considered when selecting a network topology Define channel access method Give the advantages and disadvantages of contention, polling, token passing, and demand priority channel access methods Explain why standards were developed for LANs Give several examples of Ethernet architectures List the features of a token ring network Tell how a wireless LAN functions Provide guidelines for designing a network Ethics Research Paper Develop an Internet Safety Web Site: Initiating and Planning Phase (4 week project) 4, 5, 6, 10, 12 11 1, 11, 12 4
Week 18 Computers Understanding technology 15: Information Technology Careers Identify career opportunities in Information Technology Describe college degree programs Classify industry certificate programs Characterize the IT workplace Understand ergonomics and health considerations Network Basics 5 9 Explain the OSI reference model Define protocol List and describe the functions of TCP/IP Explain the functions of client and server network software List and describe the features of a Windows 2003 server Create and modify a new user account using Windows 2003 Add users to a group using windows 2003 List the new features of the Windows.NET network operating system List and describe the features of a NetWare 6 server Explain the features of Linux Use Linux to set file permissions List the proactive steps to be taken to keep a network server in operation Tell how server performance can be monitored Explain how SNMP and network monitors are used List and describe the features of common network troubleshooting tools Define a WAN and tell how it is used List and describe different WAN technologies Explain how to protect a WAN from unauthorized users Define privacy Career Cruising Identify jobs related to Information Technologies and Web Technologies, specifically Identify basic skills required for entry level positions Define a IT/WT career path Identify job roles that require higher education and/or certification Develop an Internet Safety Web Site: Executing Phase (4 week project) Week 19 NTF 1: Functions of servers, workstations, and hosts Major network operating systems Packet creation/osi model Network protocols LANs, WANs Transmission media and types Network architectures/describe network topologies Develop an Internet Safety Web Site Executing and Testing Phase (4 week project) 1, 5, 11, 12 5, 11, 12 5
Week 20 NTF 2: Internet architecture model Routing (static/dynamic), RIP, OSPF Port numbers and their functions IP addressing, address classes IPv4 and IPv6 TCP/IP properties Various diagnostic tools for networks Develop an Internet Safety Web Site Closing (4 week project) Week 21 NTF 3: Functions and features of various internetworking servers Internetworking servers use of TCP/IP protocol suite Access security features of an HTTP server MIME and its usefulness to HTTP and mail servers DNS functions Daemons/functions of Internet daemons Present Internet Safe Program to 3 rd graders/senior citizens Week 22 NTF 4: Identify PC hardware Motherboard components RQ, I/O, and DMA Hard drive partitioning File types: FAT16, FAT32, NTFS OS boot problems and application failures Remotely managing and troubleshooting workstations Career Toolkit Lesson 1 Choosing Your Equipment Understand the importance of a positive self image Understand the importance of positive self talk Understand the importance of a good attitude Understand the importance of motivation, commitment, patience, and integrity Week 23 NTF 5: Define security Network attacks Computer viruses Career Toolkit Lesson 2 Today s World: The Diversity of Your Workplace Understand what diversity is and its benefit to a business Understand the importance of tolerance Understand the importance of acceptance 5, 11, 12 5, 11, 12 11, 12 5 6
Week 24 NTF 5: (continued) Describe authentication Three major types of encryption VPNs, RAS, PKI Firewalls, security zones, and firewall topologies UPS functions Career Toolkit Lesson 3 Keys to the Tool Kit: Unlocking Your Personal Power Define self knowledge and understand its impact in the workplace Define self respect and understand its impact in the workplace Define and understand individual talents Understand the importance of goals and priorities Take a Meyers Brigg Personality test and understand the outcome and how it is perceived and valued in the work place Week 25 NTF AssessPreps/Certification Career Toolkit Lesson 4 Managing Your Time and Money: Making the Most of Key Resources Understand how to manage one s time Understand how to manage one s finances Create a budget and understand its importance in financial success End of Second Trimester Third Trimester Week 26 Computers Understanding Technology: 7 The Internet and World Wide Web Understand the range of activities made possible by the Internet Explain how to connect to the Internet Describe how information is found on the Internet Describe some of the newer Internet applications Analyze the behavior of the Internet community Career Toolkit Lesson 5 Sharpening Your Tools: Your Basic Skills Define and use effective communication skills Define and use reading, writing, thinking, proofreading, and test taking strategies Define lifelong learning goals Week 27 IBF 1 and 2 Define IT job roles Define networks Define the Internet Identify Internet connection methods Define Internet protocols Define the Domain Name System (DNS) Identify the basic functions of Web browsers Install a Web browser Identify the components of Web addresses Use browsers to authenticate and encrypt Identify considerations in selecting a browser Identify and locate resources for technical data Identify how businesses use browsers 5, 11, 12 7 1, 2 1, 2 7
Use various browsing techniques Configure Web browser preferences Define and use cookies Configure browser security settings Identify the function of proxy servers Troubleshoot common Internet client problems Career Toolkit Lesson 6 Becoming Marketable: Getting the Job Done Through Communication Define good and bad communication Define verbal and nonverbal communication Define communication strategies Define strategies for building relationships Understand the importance of giving and receiving criticism that is effective Define strategies for effective speaking Week 28 IBF 3 and 4 Define objects and their relationships to multimedia Explain the fundamentals of C, C++, Java, JavaScript, ActiveX, Jscript, and VBScript, and describe the relationships among them Define the purpose of plug ins Identify plug ins and viewers Listen to and view multimedia objects within your browser Identify various file formats Download files and store them on your computer Define podcasts and blogs Create and use podcasts and blogs Define database and database components Define relational database concepts Define Web search engines and explain Web search types Register a Web site with a search engine Conduct basic and advanced Web searches Define Boolean operators Use Web searches to perform job tasks Explain Web search strategies and unexpected Web search results Identify Web search relevancy Evaluate Web site information and cite copyrighted Web site information as a resource Job Shadows Project Career Toolkit Lesson 7 Tools that Create Opportunity: Resources to Power Your Job Search Define people networking Define strategies for developing a network of business professionals Define and use strategies for job hunting 2, 3, 4 8
Week 29 IBF 5 E mail and Personal Information Management 4 Explain the way that electronic mail works Configure an email client Identify email components Create and send email messages Receive and view email messages Identify ways to use email effectively in the workplace Identify email problems and solutions Identify the functions of PIM software Use basic, intermediate, and advanced features of PIM to streamline tasks Job Shadows Project Career ToolKit Lesson 8 Putting Your Tools to Good Use: Entering the Working World Fill out an application Create a resume Create a cover letter Research companies Understand the importance of dressing professionally Define and use interview techniques Understand the importance of follow up to resumes and interviews Week 30 IBF 6 and 7 Internet Services and Tools/Internet Security 4, 5 Uses a news client Use Telnet Use FTP Use SSH Manage downloaded files Use Virtual network Computing (VNC) and Microsoft Terminal Services Use instant messaging applications Identify the functions of peer to peer networks Identify the functions of LDAP Identify the functions of Concurrent Versions System (CVS) Troubleshoot Internet problems using TCP/IP tools Identify three types of encryption Identify ways that authentication provides Web security Identify ways that firewalls provide Web security Identify malware (malicious software) Identify ways to detect and prevent virus attacks Define spyware Define patches and updates Identify ways that screen savers provide workstation security Define list servers and listserve groups Identify security related ethical and legal issues faced by IT professionals Computers Understanding Technology: 8 Security Issues Identify the major security risks associated with networking Classify computer viruses and explain how each type works Identify hardware and software security risks Discuss effective security strategies Personal Portfolio Project Initiating Phase Week 31 IBF 8 IT Project Management 6 9
Week 32 Week 33 Week 34 Identify project management fundamentals Identify project management skills Identify the five project management phases Define the project triangle Identify the value of project management software Create a project schedule Identify the value of documenting projects Identify the value of planning and scheduling meetings Identify the value of reviewing projects Identify quality assurance techniques Identify the business implications of IT decisions Identify project management certifications and resources Personal Portfolio Project Planning Phase IBF AssessPreps Help Desk Concepts Ch. 1: Introduction to Help Desk Concepts Understand the evolution of technical support Understand the role of the help desk within a technical support department Understand the components of a successful help desk Understand why customer service is the bottom line for help desks Personal Portfolio Project Executing Phase Help Desk Concepts Ch. 2: Help Desk Operations Define different types of customer service and support organizations Define components of a help desk mission Define the role and operation of internal and external help desk Understand how size influences a help desk s operation Understand the benefits and challenges of centralized and decentralized help desks Understand the benefits and challenges of managing a help desk as a cost center or a profit center Define outsourcing Understand the role of outsourcing in the support industry Define characteristics of a support center Personal Portfolio Project Executing Phase Help Desk Concepts Ch. 3 and 4 The People Component: Help Desk Roles and Responsibilities and Help Desk Processes Define principal help desk job categories Define responsibilities associated with each job category Understand the skills required to be a successful front line service provider Define management opportunities within the help desk Define supporting roles within the help desk Understand the characteristics of a successful team Define the evolution of business processes Define leading quality improvement programs and their maturity lifecycle Understand the benefits of a process oriented approach Define goals of the five most common help desk processes Identify processes that support the help desk and enable quality improvement Understand why processes are important Use quality management strategies Define TQM and its impact in business Define ISO and its impact in business Personal Portfolio Project Executing Phase 3/25/10 10
Week 35 Help Desk Concepts Ch. 5 The Technology Component: help Desk Tools and Technologies Understand how technology benefits the help desk Define primary help desk technologies Understand how help desks use remote support technologies Understand how help desks use help desk communications tools Define tools used by help desk managers Define the relationship between business processes and technology Define steps involved in selecting help desk technology Personal Portfolio Project Testing/Closing Phase Week 36 Personal Portfolio Project Presentations Week 37 Personal Portfolio Project Presentations End of Third Trimester 11