Seven Habits For Technology Driven Healthcare Organizations

Seven Habits For Technology Driven Healthcare Organizations Ravi Ganesan Core Solutions, Inc. Open Minds Technology Institute October 27, 2015 Washington, DC.

1. BE PROACTIVE

Be Proactive Take Responsibility Freedom To Choose Your Response Language Is A Good Indicator cc: lecates https://www.flickr.com/photos/23688516@n00

cc: verbeeldingskr8 https://www.flickr.com/photos/35429044@n04 Information Overload

Circle Of Influence Circle Of Concern cc: nashworld https://www.flickr.com/photos/28517410@n02

How Do You Talk About Your Technology? cc: cotidad https://www.flickr.com/photos/86545588@n00

Lessons From Proactive Healthcare 1. Importance Of HIT Investment 2. CIOs Are Expanding Their Influence cc: HALDANE MARTIN https://www.flickr.com/photos/52634191@n08

http://www.thenationalcouncil.org/wp content/uploads/2012/10/hit Survey Full Report.pdf

http://www.dotain.com/gartner.pdf

Role Of Technology Leaders Strategic How To Build The Future? Line of Business, Vendor Management Databases, Office Applications Anything that plugs into a wall cc: cybrarian77 https://www.flickr.com/photos/63132390@n05

Key CIO Skills Interpersonal Skills, In Addition To Technical Skills Adaptability Is Essential Positive Relationships Are The Keys To Success http://www.beckershospitalreview.com/healthcare information technology/the future of the healthcare cio expanding roles relationships and opportunities.html cc: Mediocre2010 https://www.flickr.com/photos/53272102@n06

Follow up Tasks Review IT Budget For The Last 3 Year Identify and Empower Your HIT Owner cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

2. BEGIN WITH THE END IN MIND

All Things Are Created Twice Mental and Physical. cc: spettacolopuro https://www.flickr.com/photos/24113168@n03

Next 5 Years Payment Reform Delivery Of Care Data Analytics Sharing Information Culture of Data Driven Decision Making cc: manoftaste.de https://www.flickr.com/photos/96913861@n04

Revisit Your Mission Statement To Reflect Technology And Innovation cc: Fraser Mummery https://www.flickr.com/photos/73014677@n05

We welcome change, encourage invention and continually seek better, more efficient ways to achieve our goals Develop, apply, evaluate and share new technology http://my.clevelandclinic.org/about cleveland clinic/overview/who we are/mission vision values Provide superior capabilities, facilities and technology for the full continuum of healthcare services http://www.cedars sinai.edu/about Us/Mission Vision and Values.aspx

Follow up Tasks Educate Your Organization On The Shifting Paradigm Impact Analysis Of Value Based Reimbursement cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

3. PUT FIRST THINGS FIRST

Put First Things First Creating The Physical Existance Purpose, Values, Roles, and Priorities. cc: avrene https://www.flickr.com/photos/23212428@n00

Source: https://www.advisory.com/~/media/advisory com/research/itsc/white Papers/2015/Health Care IT Advisor Top 10 Challenges of 2015.pdf

Business Objectives Improve Patient Satisfaction Improve Patient Care/Quality of Care Sustain Financial Viability 87% 87% 85% Improve Care Coordination Improve Operational Efficiency Improve Physician Satisfaction Achieve Meaningful Use Increase Market Share Achieve Secure Interoperability of Data Facilitate Mandated Quality Metrics Improvement 76% 72% 69% 68% 66% 64% 64% Position Organization as ACO 41% Growth Through Acquisition 35% Supply Chain Optimization 26% N = 330 Source: 26 th Annual HIMSS Leadership Survey

Impact of IT on Triple Aim Goals Improve Patient Health Experience 68% Reduce Cost of Healthcare 53% Improve Population Health 51% N = 330 Source: 26 th Annual HIMSS Leadership Survey

Ability of IT to Achieve Success Care Coordination 74% Mandated Quality Metrics Improvement 73% Primary Care Provider Efficiency 69% Patient Experience Management 58% Post Acute Care Management 57% Patient Retention/Acquisition 51% Supply Chain Optimization 29% N = 330 Source: 26 th Annual HIMSS Leadership Survey

mhealth Services Offered Telemedicine 49% Enterprise Population Health Management 38% Remote Coaching/Education 29% None of the Above 23% Real Time Patient Monitoring 21% Don't Know 6% N = 328 Source: 26 th Annual HIMSS Leadership Survey

IT Strategies for Engaging Patients Provide Patient Portal 87% Use Organizational Website 82% Leverage Social Media 57% Patient Concierge Service 26% Provide Apps to Measure Vitals 19% Gaming Models 7% None of the Above 3% Other 2% Don't Know 1% N = 328 Source: 26 th Annual HIMSS Leadership Survey

Change in IT Operating Budget Increase 62% No Change 21% Decrease 11% Don't Know 6% N = 328 Source: 26 th Annual HIMSS Leadership Survey

IoT Business Intelligence Population Health Consumer Engagement Healthcare Mobility Tele Medicine EHR

Follow up Tasks Create A HIT Road Map cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

4. THINK WIN WIN

Win/Win Is A Frame Of Mind And Heart That Constantly Seeks Mutual Benefit In All Human Interactions. cc: Daryl I https://www.flickr.com/photos/69696287@n04

Thinking Win Win See The Problem From The Other s Point Of View. Identify Key Issues And Concerns. Be Willing To Compromise. cc: Anderson Mancini https://www.flickr.com/photos/17912374@n06

Evaluate Relationships HIT Management Clinical Finance Operations Vendors Consumers cc: Dobi. https://www.flickr.com/photos/49503013427@n01

Follow up Tasks Evaluate Current Relationships And Develop Strategies For Win Win cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

5. SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD

We Spend Years Learning How To Read, Write and Speak. How About Listening? cc: Leonard John Matthews https://www.flickr.com/photos/67953162@n00

Listening Styles Evaluating Probing Advising Interpreting cc: Leonard John Matthews https://www.flickr.com/photos/67953162@n00

We Spend 16 Months Deciding On The Need For A New EHR, Another 12 Months Selecting The Right Vendor And Ask The Vendor To Recreate Our Current System cc: BAlvarius https://www.flickr.com/photos/37355438@n03

EHR Implementation Seek First To Understand The Product cc: juhansonin https://www.flickr.com/photos/38869431@n00

Lessons For Successful EHR Leadership Support Right Implementation Approach Strong Training Support For Go Live Flexibility Ongoing Optimization cc: DonkeyHotey https://www.flickr.com/photos/47422005@n04

Follow up Tasks Invest Time In Understanding Key Relationships cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

6. SYNERGIZE

Synergize Is The Habit Of Creative Cooperation. It Is Teamwork, Openmindedness, And The Adventure Of Finding New Solutions To Old Problems. cc: 'PixelPlacebo' https://www.flickr.com/photos/12142259@n00

Synergistic Partnerships 1. Hospitals/Health Systems 2. Primary Care Networks 3. Care Co Ordinating Agencies 4. Other Behavioral Health Organizations cc: worldwaterweek https://www.flickr.com/photos/53569401@n04

Team Synergy 1. Interacting 2. Commitment To Purpose 3. Direct, Clear, Consistent Communication 4. Active Listening 5. Building Trust cc: M. Yass https://www.flickr.com/photos/10351253@n05

Strong Alignment With Your HIT Vendor Is Critical For Future Success cc: Francisco Sánchez https://www.flickr.com/photos/23266521@n02

Principles for HIT Synergy EHR Single Source of Truth Common User Experience Interoperability Across System & Devices Data Driven Decisions cc: RobertFrancis https://www.flickr.com/photos/57001982@n00

Follow up Tasks Identify Key Partnerships Required Over The Next 5 Years cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

7. SHARPEN THE SAW

Sharpen The Saw Means Preserving And Enhancing The Greatest Asset You Have You. It Means Having A Balanced Program For Self Renewal In The Four Areas Of Your Life: Physical, Social/Emotional, Mental, And Spiritual. cc: Rosmarie Voegtli https://www.flickr.com/photos/94212497@n00

Sharpen The Saw Clinical Finance Operations Community cc: Uros_N https://www.flickr.com/photos/134629844@n02

How To Make Data Driven Decisions cc: GDS Infographics https://www.flickr.com/photos/43157614@n06

1. What was the source of your data? 2. How well do the sample data represent the population? 3. Does your data distribution include outliers? How did they affect the results? 4. What assumptions are behind your analysis? Might certain conditions render your assumptions and your model invalid? 5. Why did you decide on that particular analytical approach? What alternatives did you consider? 6. How likely is it that the independent variables are actually causing the changes in the dependent variable? Might other analyses establish causality more clearly? https://hbr.org/2014/05/an introduction to data driven decisions for managers who dont like math

How To Build A Data Culture cc: GDS Infographics https://www.flickr.com/photos/43157614@n06

1. Data oriented mindsets and infrastructure support metrics. 2. Data is centralized and organized. 3. Policies govern data access. 4. Data access is layered. 5. Analytics are integrated into tools. http://www.forbes.com/sites/emc/2014/06/06/5 steps to a data driven culture/

Follow up Tasks Commit To Developing A Culture Of Data Driven Decision Making cc: Courtney Dirks https://www.flickr.com/photos/43545501@n08

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Ravi Ganesan Core Solutions, Inc. 620 Freedom Business Center Dr. King of Prussia, PA 19406 www.coresolutionsinc.com. Copyright Core Solutions, Inc.