Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping services. Through our products and services, we help organizations like yours communicate with your customers quickly, efficiently and economically, so you can drive business and build customer loyalty. 2
How We Measure Up Neopost provides fully scalable solutions. Whether you re a large multinational organization, small to medium business, or new start-up, we help organizations like yours connect with customers to facilitate valuable interactions and continually drive business forward. 80% of business in the international market Direct presence in 31 countries 1.1bn in sales North America 40% of sales Europe 54% of sales Asia Pacific 6% of sales 800,000 customers = 10,000 customers 2014 Figures 3
What We Value Our People Neopost believes in enabling a collaborative culture and empowering its employees to lead with purpose and innovate for growth. The passion for what we do is evident in the exceptional service we deliver each and every day. We take pride in what we accomplish together. Neopost invests heavily in the continued learning and development of its people to create an environment where employees can foster widely applicable skills and advance their careers. We are committed to supporting cultural, ethnic and social diversity and gender equality. Neopost considers it a privilege to give back to society. This is why we support all our employees in their community efforts. We re also involved in many charitable initiatives across the globe and, last year, contributed in excess of $150,000 CAD to charity. Our Planet Our environmental policy focuses on two main areas: the effect of our activities on the environment and the carbon footprint of our products and services. The eco-design of our products aims to reduce their effect on the environment during their entire life cycle. So we take into account the choice of materials, the number of components, the weight of our machines, packaging volume for transport optimization, noise levels and energy consumption as well as recycling and dismantling. On average, the recycling rate for our machines can reach 78%. We also collect and recycle ink cartridges and remanufacture some of our products, reducing the effect on the environment. We use fuel efficient vehicles and intelligent route planning to ensure our drivers take the shortest route possible, which reduces CO 2 emissions. Helping You Reach Your Environmental Goals To us, corporate social responsibility means engaging in constructive and mutually profitable local working relationships with our partners, as well as respecting the environmental, quality of life and safety standards. That s why our partnership with Bullfrog Power extends beyond the clean energy replacement for all Neopost Canada s offices. It also includes the complete 100% clean, pollution-free energy replacement for every new mailing system we sell, for the duration of the agreement. We re so committed to building a sustainable future that we want to help our partners meet their needs as well. 4
What We Do Neopost helps businesses drive consumer engagement by delivering the tools that foster true customer preference management resulting in higher customer retention and loyalty. Whether you re looking to increase response rates, boost cross selling or streamline communication efficiencies, Neopost is here to help. From filling envelopes and collating content to personalization and postage, we help you with all aspects of mail preparation. We ll save you time and money as well as improve the accuracy of your mailings. We help you streamline your shipping process and improve customer satisfaction. Our tracking solutions update you on delivery status, inventory and equipment, giving you total supply chain visibility. Our document management software and data quality solutions ensure you deliver the right message to the right person through the right channel. That means you can control the communication process, cut costs and improve customer satisfaction. 5
Mailing From opening your letters, to metering your mail, to enticing your customers to read your communications, Neopost can help you at every stage of the business communication management process. Mail Addressing Mail Assembly Mail Processing Online Services Incoming Mail Furniture Addressing Systems Folder Inserter Systems 6
Increase Your Response Rates There s no point sending out loads of mail if no one s going to open it. Our envelope printers will help you produce mailings that have the best possible effect and the highest opportunity for response. They not only print the name and address quickly, they can also add colourful marketing messages and images. Keep On Top Of Your Postal Costs Our consolidation software allows you to analyze the data and expenditure related to your mailings. You can see exactly where you need to cut costs and allocate resources. Speed Up Your Envelope Filling Stop wasting valuable time and resources stuffing envelopes. Our letter folding machines and folder inserters can save you time and money and let you accurately personalize content and portray a professional image in all your communications. Information On Demand Access a full suite of equipment management and productivity tools through our custom online portal. Whether you re in need of supplies or a detailed summary of your mail history, myneopost.ca is a convenient way to get what you need. Cut Costs With Our Digital Mailing Systems Our postage machines can help you save on postage costs, improve the efficiency of your mailing processes and give your communications a more professional appearance. Whether you run a home office or an enterprise-level mail centre, we have a range of solutions to meet your needs. Manage Your Incoming Mail Our incoming mail systems and custom furniture designs will help you stay on top of your post. From desktop openers to high speed, high volume letter extractors, we have a solution for everyone. Our mail sorters can help you improve your organization and distribution. Mailing Systems High Speed Letter Openers Mailroom Furniture & Design 7
Shipping We help e-tailers and enterprises at every stage of the parcel delivery process from choosing the right service or carrier to keeping track of where your shipments are. We re even helping companies trace inbound deilveries more effectively for complete end to end visibility and security. Shipping Inbound 8
Simplify Your Shipping Whether you send a few parcels a day, or thousands of packages a week, when it comes to shipping two things are certain: costs keep rising, and the rules keep changing. That s why thousands of businesses worldwide have trusted Neopost solutions to make their shipping process easy, efficient and economical. By leveraging the power of web-hosting, Neopost s shipping solution integrates all your shipping accounts into a single platform. It automates shipping management by allowing the user to select the carrier and delivery speed needed and enables customized reporting for spend analysis and reconciliation. Keep Track Of Your Deliveries Forget time consuming and labour-intensive manual processes that are prone to errors. With Neopost s Inbound Tracking System, you can track and monitor the internal movement and complete chain-of-custody for every piece of accountable mail and package that your company receives. Designed for businesses of any size, this system provides numerous convenient services to automate all your inbound delivery needs. It dramatically improves the management of your company s internal delivery process by increasing reliability, accelerating productivity and decreasing costs. 9
Digital Our document management and data quality tools help you manage communication from creation to delivery and receipt allowing you to better target existing and new customers. Document Management Data Quality and Customer Information Management 10
Scalable Solutions That Fit Our digital solutions range from simple, easy-to-use software for small and medium-sized businesses to more complex solutions for large enterprises. Simplify And Centralize Your Communications We have a range of output management software that gives you the power to deliver the right content to the right person, at the right time through the right channel. Our software uses your existing database to allow for personalization, grouping, printing, intelligent barcoding, secure inserting, addressing and tracking of all your documents. Enhance Your Customer Information Our solutions enable you to capture customer information quickly, enrich it and update it easily. We also provide location intelligence solutions and help you handle customer information management and governance through master data management on an ongoing basis. Cleanse Your Data Not reaching your targets wastes money and resources. That s why Neopost offers a range of data quality and analytic solutions that help you increase data accuracy to meet Canada Post standards and remove duplicates. EMAIL PDF TARGET CLEANSE OPTIMIZE DELIVER MAIL ARCHIVE 11
The Neopost Network Direct Presence in 31 Countries and Partners in More Than 90 Countries Europe North America Asia Pacific Austria Italy Canada Australia Malaysia Belgium Luxembourg United States China Singapore Czech Republic Norway India Taiwan Denmark Finland France (HQ) Germany Poland Spain Sweden Switzerland Latin America Brazil Mexico Indonesia Japan Thailand Hungary The Netherlands Ireland United Kingdom www.neopost.ca Join us on 1-800-636-7678