Insurance Educational AssociationIEA Learn Grow Succeed

IEA Learn Grow Succeed 2011

About Us Founded in 1876, IEA, the leader of professional education in the Western United States, serves the needs of 5,000 students annually through more than 300 semester courses, workshops, self-study, online courses, and customized in-house programs. From classroom settings to online programs, from one-day workshops and short, text-based self-study programs to semester-long courses, IEA utilizes a range of training options to help you attain your goals. IEA traces its 134 year history to the Fire Underwriters of the Pacific which later became the Underwriters of the Pacific, reflecting expansion to an independent, all industry, all-line organization. The name was again changed in 1966 to (IEA) to more accurately describe the evolving activities of the organization.

Contact: 725 Town & Country Road Suite 430 Orange, CA 92868 Phone: 800.655.4432 714.689.0090 Fax: 714.689.0112 Office Hours: M-F 8am - 4:30 pm PST President and CEO Roy Little CFO Joseph T. Conroy Director of Operations & Marketing Gary T. Dietrich Director of Sales John L. Beach Online Program Coordinator Leslie Hernandez Public Class Program Coordinator Connie Stewart Registration and Admissions Therese Wamel Non-Discriminatory Policy: admits students of any sex, race and national or ethnic origin to all rights, privileges, programs and activities, generally accorded or made available to its students. The Education Board of Directors disapproves of the use of any IEA s educational programs or activities for purposes that could be construed as violating any Federal -State Anti-Trust Laws. contents 2011 Welcome to IEA 4 President s Message Roy Little welcomes you 5 Learning Methods Classroom, Online Instructor-led, Online Self Study & Tele-lectures Designations 6 Workers Compensation California, Arizona, Nevada & National 18 Disability Management National CPDM 20 Property & Casualty CPCU, AIC, AINS, AU and more 26 Risk Management ERPM, ARPM, ARM and ARM-E 30 Case Management Professional National CCMP 32 Construction Risk and National CRIS Prelicensing 34 Agents and Brokers California, Arizona and Texas 36 P&C Claims Adjusters California and Texas Professional Seminars 37 Classroom seminars and workshops General 38 On site training 39 How to register 40 Registration form www.ieatraining.com IEA 3

President s Message 2011 The Changing Face of Education Using Technology to Move Forward Ten years ago, the only way IEA delivered our courses was in the classroom. That s a wonderful way to learn, and it s still the method many prefer. But time is a very expensive thing, and we all have a limited budget for that very valuable asset. IEA has responded to that problem and we now offer four ways to learn, each responding to the unique needs of over 5,000 students. Roy Little President and CEO Online, Instructor-Led In only ten years, this unique way to learn has become the most popular way to take our designation courses. All eight market-leading Workers Compensation courses, P&C designation courses like ARM and CPCU, and specialty courses in Disability and Absence Management and others are all available three times a year on our unique blended learning platform. Students have 24/7 access to course materials, private email accounts and on-demand quizzes and exams and a live, weekly lecture and discussion session with IEA s most capable and knowledgeable instructors. More than 2,000 students chose this route in 2010. Online Self Study In only three years, IEA has developed and delivered 26 online, self study courses. Claims administrators pursuing a career-enhancing designation can take all eight WCCP Workers Comp courses online and self-study. We offer 7 prelicensing courses in three states for people who require approved licensing training before taking the state exam. Disability management professionals can start a career with our Certified Professional in Disability Management course. Shorter courses are available for personal lines and introductions to property casualty and worker s compensation. professionals can register 24/7; study at home, work, or on the road; and enjoy the benefit of our Ask the Expert facility. And since all this is online and on the web, substantial savings are available. Enterprise accounts are available including access to our LMS to help manage your employees progress towards educational goals. Telelectures and Video All too often, CE and other short-term courses are same old, same old. And presentations by vendors are sometimes poorly-disguised sales pitches. IEA is responding with innovative telelectures and, soon, on-demand video. Our telelectures are one hour long and scheduled at convenient times throughout the week. With a simple conference call, we present the most current of topics with the industry s most knowledgeable instructors at affordable cost. And coming soon we will introduce on-demand video for true on-demand capability on screen. Classroom IEA offers many semester and seminar courses in the classroom. Our renowned instructors meet directly with students for weeks at a time in our designation courses and for hours or a day for our seminars and workshops. Generations of students and instructors have formed lifelong bonds in this process. If your company or association needs to provide customized or in depth personalized training, we can deliver classroom training on-site. IEA can source the instructor and deliver the class materials to your location and on your schedule. Whether your preference is online with instructor, online self-study, classroom, or telelectures and video, IEA has the product to suit your style and budget. www.ieatraining.com IEA 4

Learning methods Learning methods The Classroom Experience Founded in 1876, IEA, the leader of professional education in the Western United States, serves the needs of 5,000 students annually through more than 300 semester courses, workshops and customized in-house programs. IEA boasts a faculty of over 200 active and credentialed practitioners, all experts in a variety of industry backgrounds including insurance, disability management, risk management, legal and finance. Many of our semester-course students prefer a classroom environment with direct contact with our great instructors: our seminar students enjoy the once and done advantages for CE or simply expanding their professional knowledge. Online Instructor-led Online instructor led courses offer an innovative approach to curriculum. Participants enjoy the combination of online flexibility and the interplay of students and instructors in a live environment through the use of IEA's online platform and a weekly teleconference. Online instructor led courses are designed for individuals who are selfstarters but yet want the convenience of a structured course and study schedule outside of the classroom. You'll enjoy the interaction between our expert instructors and other students in class without ever having to leave your home or office. Online Self-Study Online self-study courses are designed for individuals with busy careers. You can start the course when you're ready you don't have to wait for the next semester. Sign up today and start your course today! With 24/7 access you can study at home, in the office, or on the road. Enroll online and gain immeediate access to your course with an assigned login and password. IEA's self study courses provide focused reading modules with interactive exercises to help you retain the materials. Each module contains a summary quiz to check your understanding of the material, and a final at the conclusion of the course. All courses offer a special Ask the Expert feature, which allows access to a highly skilled, industry specialist instructor who is available to answer your content related questions as you progress through the course. Tele-Lecture The new IEA Tele-Lecture platform was designed with students on the go who want up to the minute Continuing Education topics from the convenience of their home, office or cell phone. IEA brings the latest topics from the industry s top instructors to our students daily. Students can sign up for as many Tele-Lectures as they want, gain valuable industry knowledge and earn CE right from their phone. The days of having to be at a computer at a specific time or travel to a classroom to advance their knowledge are a thing of the past. Sign up, dial up and earn CE now. It is easy, fun and affordable. On Demand Videos Coming in 2011 www.ieatraining.com IEA 5

Workers Compensation Designations WORKERS COMPENSATION Workers Compensation Workers' Compensation is a complex, evolving industry. Companies look to IEA for leading edge courses that provide the best possible qualifications for experienced as well as emerging professionals. IEA s response to the industry s needs was the creation of the WCCA and WCCP designations. Currently IEA offers the WCCA certificate program in California, Arizona and Nevada with expansion planned in 2011. The advanced WCCP designation is offered in California and Arizona. IEA also offers nationally recognized courses and advanced distance learning methods so students countrywide can learn from the industry s leading instructors from their home or office. California Workers' Compensation Claims Administration (WCCA) is a certificate program consisting of 5 courses. The program is designed to produce qualified personnel for the claims industry. The program was developed by the IEA for workers compensation specialists employed by insurance companies, self insured organizations, third party administrators, and others who can benefit from a comprehensive course of study on workers compensation procedures and practices. California Workers' Compensation Claims Professional (WCCP) is an advanced program providing thorough grounding in principles and theories that can be applied directly to your daily job functions, and ensures your recognition as a true professional in the field of Workers' Compensation. Only three courses: The prerequisite is completion of IEA's WCCA certificate program. Six hours of workers compensation claims continuing education will be required each calendar year once the designation is awarded. Arizona Workers' Compensation Claims Administration (WCCA) An introduction to the field of Arizona workers' compensation. With an extensive curriculum, expert faculty, and the opportunity to interact with other professionals, WCCA provides emerging professionals with the necessary skills to succeed in this field. Only three courses to complete the certificate. Arizona Workers' Compensation Claims Professional (WCCP) An advanced program providing thorough grounding in principles and theories that can be applied directly to your daily job functions, and ensures your recognition as a true professional in the field of Workers' Compensation. Only four courses to complete the designation. Prerequisite requires completion of the WCCA certificate programs. Nevada Workers' Compensation Claims Administration (WCCA) An introduction to the field of workers' compensation. With an extensive curriculum, expert faculty, and the opportunity to interact with other professionals, WCCA provides emerging professionals with the necessary skills to succeed in this field. 3 courses are needed to earn the certificate. Nationwide Workers' Compensation Programs Companies throughout the United States look to IEA for leading edge courses that provide the best possible qualifications for experienced as well as emerging professionals. IEA offers the following nationally recognized programs for workers' compensation claims professionals: Introduction to Workers Compensation Claims, Permanent Disability and the AMA Guides (basic and advanced). www.ieatraining.com IEA 6

Workers Compensation> California> WCCA WORKERS COMPENSATION CLAIMS ADMINISTRATION WCCA California The California Workers Compensation Claims Administration certificate program is designed for individuals new to the field of workers compensation. Developed and delivered exclusively by IEA, the WCCA program is a comprehensive introduction to the field of workers' compensation. With an extensive curriculum, expert faculty, and the opportunity to interact with other professionals, WCCA provides the skills you need to succeed in this field. WCCA WORKERS COMPENSATION CLAIM ADMINISTRATION WCCACALIFORNIA IEA provides all five California WCCA courses in three ways: Traditional classroom setting, through IEA s rich online platform and in an online self study format. You can learn your way. Courses offered in the online instructor-led format allow students across the country to access the industry s top instructors from home or work. IEA s cutting edge online self study is offered 24/7 for students who wish to set their own study schedule. Whether you choose a classroom or access one of IEA s two online course platforms, students enjoy the IEA learning experience. Prerequisites For those students having less than six months claims handling experience, IEA offers an introductory course; Introduction to Workers' Compensation Claims. This course is available in three different delivery formats to suit your time and schedule. STATE STANDARDS: The courses, seminars and instructors in IEA s California WCCA and WCCP courses meet or exceed the minimum standards required by Assembly Bill 1262 and as defined by DOI Regulations per Code Section 11761 for any Experienced Claim Adjuster, Experienced Medical Only Claims Adjusters and Medical Bill Reviewers who handle California Workers Compensation Claims. www.ieatraining.com IEA 8

Workers Compensation> California> WCCA CA 10: Workers Compensation Claims This course provides an in-depth study of workers' compensation, including its history and evolution up to the present system. You will get a basic understanding of insurance, self-insurance, definitions of employer and employee, criteria of industrial injury (AOE/COE), benefits provided, medical control of claims, discussion of Utilization Review and Medical Provider Networks, and overview of the WCAB. CA 11: Workers Compensation Claims Advanced An advanced course providing current case law covering employment, injury, earnings, compensation benefits and medical control. Present practices and procedures of WCAB are discussed, along with strategies on administering litigation. The California Unit Statistical Plan, function and purpose of the California workers' compensation insurance rating bureau, and the components of premiums are discussed. CA 12: Medical Coordination of WC Claims This course concentrates on medical management and control of the claim. Medical-legal reports, bills and liens, as well as current trends in medical rehabilitation are discussed. Medical specialties are identified with emphasis on how they might relate to a workers' compensation case. Medical terminology is reviewed in self-study and class-lecture formats based on the knowledge level of the class. CA 14: Return to Work and Disability Management Overview of return-to-work requirements, strategies, and processes within the workers' compensation system. The procedures in accordance with the Labor Code, rules and regulations, time lines and method of completion for notices and forms are addressed. The basics of early return-to-work programs, the parameters of related disability discrimination laws, ADA, FEHA, and FMLA are discussed. CA 16A: Permanent Disability Rating & AMA Guides- Basic This course is designed to cover permanent disability rating of scheduled disabilities. Beginning with the rating process, and contents and use of the schedule, the course includes relevant terminology, anatomical terms, and medical descriptions and measurements in conjunction with the mechanics of rating disabilities per the AMA Guides. Emphasis is placed on definitions, footnotes and the appendix in the guides. www.ieatraining.com IEA 9

Workers Compensation> California> WCCP WORKERS COMPENSATION CLAIMS PROFESSIONAL WCCP California CA WCCP WORKERS COMPENSATION CLAIM PROFESSIONAL California Workers' Compensation Claim professional is an advanced program providing thorough grounding in principles and theories that can be applied directly to your daily job functions, and ensures your recognition as a true professional in the field of Workers' Compensation. Only three courses are needed to earn the designation; Prerequisite is completion of all courses within IEA's WCCA certificate program. Earning your WCCP ensures a thorough grounding in principles and theories that can be applied directly to your daily job functions. This prestigious qualification ensures your recognition as a true professional in Workers' Compensation. Continuing Education The California WCCP program requires six hours of workers compensation continuing education each calendar year once the WCCP designation is awarded. IEA offers topical continuing education in the form of Tele-Lectures, course study, seminars and workshops. For more information and a complete listing of CE available through IEA visit www.ieatraining.com. State Standards: The courses, seminars and instructors in IEA s California WCCA and WCCP courses meet or exceed the minimum standards required by Assembly Bill 1262 and as defined by DOI Regulations per Code Section 11761 for any Experienced Claim Adjuster, Experienced Medical Only Claims Adjusters and Medical Bill Reviewers who handle California Workers Compensation Claims. Designations and Certificates Programs IEA supports a number of professional designations and certification programs. Many of these designations are recognized as signs of professional competence for those who achieve them. You can find additional course details and registration registration information online at www.ieatraining.com. www.ieatraining.com IEA 10

Workers Compensation> California> WCCP CA 16B: Permanent Disability & AMA Guides Advanced This advanced course covers permanent disability rating of complex and non-scheduled disabilities. The methodology of rating permanent disabilities from impairments is taken from the AMA Guide. This course provides an overview of the fine points of rating including concepts, terms, and procedures. Topics Covered: Pain rating add-ons and Almaraz/Guzman cases Bilateral, ambidextrous, MDT, overlapping and other multiple disabilities Review work on the utilization of information outside of the schedule Administrative protocols for physicians, lawyers and other resources This couse is designed for experienced claims and legal personnel. Special emphasis is focused on use of actual medical reports. CA 16A must be taken prior to taking CA 16B CA 17: Labor Law and Current Case Law This program involves a thorough review and discussion of all sections of the labor code applicable to workers' compensation laws in the State of California. Topics Covered: Current case law Questions of injury, AOE/COE, TD, PD, death benefits, S & W, 132A, and subrogation. Additional areas of the labor code relating to statutes, penalties, practices and procedures This course is of assistance in preparing for the State of California Self- Workers' Compensation Administrator's examination. Instructors update this course each semester with new case law and regulations impacting the workers compensation claims industry. CA 20: Advanced Issues in Workers Compensation This program involves claims personnel in important subjects and issues that provide workers' compensation claims professionals with a broad understanding of how their activities affect the insurance business as a whole. Students will gain a basic understanding of the following core topics: macro workers' compensation issues, bad faith, employer bill of rights and civil litigation, underwriting techniques and issues, medical management, employment and labor law, and managing risk. Elective topics include some of the following: Trial techniques Workers compensation alternatives Broker s perspective Subrogation Self-insured markets Applicant attorney s strategy and targets Learn your way IEA provides all three California WCCP courses in a traditional classroom setting, through IEA s rich online platform and in an online self study format. You can learn your way. Courses offered in the online instructor-led format allow students across the country to access the industries top instructors from home or work. IEA s cutting edge online self study is offered 24/7 for students who wish to set their own study schedule. Whether you choose a classroom or access one of IEA s two online course platforms you will enjoy the IEA learning experience. www.ieatraining.com IEA 11

Workers Compensation> Arizona> WCCA WORKERS COMPENSATION CLAIMS ADMINISTRATION WCCA Arizona The Arizona Workers Compensation Claims Administration certificate program is designed for individuals new to the field of workers compensation. Developed and delivered exclusively by IEA, the WCCA program is a comprehensive introduction to the field of workers' compensation. With an extensive curriculum, expert faculty, and the opportunity to interact with other professionals, WCCA provides the skills you need to succeed in this field. WCCA WORKERS COMPENSATION CLAIM ADMINISTRATION WCCAARIZONA The Workers Compensation Claims Administration - WCCA Arizona certificate program consists of three 30-hour courses. The program was developed to produce qualified personnel for the claims industry. The program was initiated by the IEA for workers compensation specialists employed by insurance companies, self-insured organizations, thirdparty administrators, and others who can benefit from a comprehensive course of study on workers compensation procedures and practices. Prerequisites For those students having less than six months claims handling experience, IEA offers an introductory online self study course, Introduction to Workers' Compensation Claims. This course is available in three different delivery formats to suit your time and schedule. Designations and Certificates Programs - IEA supports a number of professional designations and certification programs. Many of these designations are recognized nationally as signs of professional competence for those who achieve them. You can find additional course details and registration information online at www.ieatraining.com. www.ieatraining.com IEA 12

Workers Compensation> Arizona> WCCA The Arizona WCCA Courses AZ 10 : Workers Compensation Claims This course provides an introduction to workers compensation including history and evolution to the present system. Students will learn: Definitions of employee and employer Circumstances of injury with emphasis on criteria for AOE/COE Benefits provided and statutes of limitation enforcement AZ 11 : Workers Compensation Claims - Advanced This course provides practical handling of workers compensation claims. Students will learn: Hearing and appeals procedures Investigation Specific vs non-specific injuries Claim remedies Resolutions Subrogation Third-Party Claims Legal defenses and preparing for trial AZ 12 : Workers Compensation Medical Terms & Applications AZ 12 discusses the industrial aspects of injuries and disease most commonly associated with workers compensation claims. Considerable emphasis will be placed on medical terminology. Medical specialists will present relevant data which will assist students in correct interpretations of medical reports on the industrially injured worker. Option to Challenge Only CA 10AZ may be challenged for course credit in obtaining this certificate. Challenge students will be required to take a mid-term and final exam during a scheduled course. Credit for challenge is obtained with a "B" or better grade. Students must indicate their challenge request together with payment when registering for the class. Learn your way IEA provides all three Arizona WCCA courses in a traditional classroom setting and through IEA s rich online platform. You can learn your way. Courses offered in the online instructor-led format allow students across the country to access the industry s top instructors from home or work. The IEA online instructor-led classes create a virtual classroom for WCCA Arizona students allowing students to enjoy the convenience of a structured course and study schedule outside of a classroom. Whether you choose a classroom or access IEA s online course platform you will enjoy the IEA learning experience. www.ieatraining.com IEA 13

Workers Compensation> Arizona> WCCP WORKERS COMPENSATION CLAIMS PROFESSIONAL WCCP Arizona AZ WCCP WORKERS COMPENSATION CLAIM PROFESSIONAL Arizona Workers' Compensation Claims Professional is an advanced program pro- viding thorough grounding in principles and theories that can be applied directly to your daily job functions, and ensures your recognition as a true professional in the field of Workers' Compensation. Only four courses are needed to complete the designation. Prerequisite is completion of the WCCA certificate program. Earning your WCCP ensures a thorough grounding in principles and theories that can be applied directly to your daily job functions. This prestigious qualification ensures your recognition as a true professional in the field of Workers' Compensation. Only Four Courses Candidates must pass all four courses with a final grade of "A" or "B". The WCCP designation will be awarded to individuals who successfully complete all seven college-level courses in workers' compensation claims and related subjects, and who meet a three year claims adjusting experience requirement. Designations and Certificates Programs IEA supports a number of professional designations and certification programs. Many of these designations are recognized nationally as a sign of professional competence for those who achieve them. You can find additional course details and registration information online at www.ieatraining.com. www.ieatraining.com IEA 14

Workers Compensation> Arizona> WCCP The Arizona WCCP Courses AZ 13 : Medical Coordination of Workers Compensation This course will focus on the medical management of a claim and the complex issues that arise in workers compensation claims. Various medical specialties will be identified with emphasis on how they relate to and can be used in workers compensation, as well as how to work with these medical specialties. A sample of what you will learn: Various medical specialties will be identified with emphasis on how they relate to workers' compensation claims How to work with these medical specialists Thorough review and discussion of all sections of the State of Arizona Workers' Compensation Statute AZ 14 : Workers Compensation Calculations and Benefits This is an advanced course which concentrates on all benefits payable during the administration of workers compensation claims. A student will learn in-depth calculations of the average monthly wage, compensation (temporary total and temporary partial), scheduled and unscheduled permanent disability benefits and workers compensation statutes. In-depth calculations of the average monthly wage Compensation (temporary total and temporary partial) Scheduled and unscheduled permanent disability benefits Workers' compensation statutes Rules of procedures for workers' compensation hearings AZ 15 : Workers Compensation Claims- Legal An advanced course which presents all aspects of the workers compensation legal system including request for hearings, court decisions, interpretations, and their impact on claims handling. Students will learn how to work with attorneys, negotiation and settlement techniques and the state of Arizona workers compensation laws. How to work with attorneys Negotiation and settlement techniques The State of Arizona Workers' Compensation Laws Rules of Procedures for Workers' Compensation Hearing Current case laws AZ 20 : Advanced Issues in Workers Compensation This course involves claims personnel in important subjects and issues that provide the workers compensation claims professional with a broad understanding of how their activities affect the insurance business as a whole. Continuing Education The Arizona WCCP program requires six hours of workers compensation continuing education each calendar year once the WCCP designation is awarded. IEA offers topical continuing education in the form of Tele- Lectures, course study, and seminars and workshops. For more information and a complete listing of CE available through www.ieatraining.com Learn your way IEA provides Arizona WCCP courses in a traditional classroom setting and through IEA s rich online platform. You can learn your way. Courses offered in the online instructor-led format allow students across the country to access the industry s top instructors from home or work. The IEA online instructor-led classes create a virtual classroom for WCCP Arizona students allowing students to enjoy the convenience of a structured course and study schedule outside of a class. www.ieatraining.com IEA 15

Workers Compensation> Nevada> WCCA WORKERS COMPENSATION CLAIMS ADMINISTRATION WCCA Nevada The Nevada Workers Compensation Claims Administration certificate program is designed for individuals new to the field of workers compensation. Developed and delivered exclusively by IEA, the WCCA program is a comprehensive introduction to the field of workers' compensation. With an extensive curriculum, expert faculty, and the opportunity to interact with other professionals, WCCA provides the skills you need to succeed in this field The program was developed by the IEA for Nevada workers compensation specialists employed by insurance companies, self insured organizations, third party administrators, and others who can benefit from a comprehensive course of study on workers compensation procedures and practices. Designations and Certificates Programs - IEA supports a number of professional designations and certification programs. Many of these designations are recognized nationally as signs of professional competence for those who achieve them. You can find additional course details and registration information online at www.ieatraining.com. WCCA WORKERS COMPENSATION CLAIM ADMINISTRATION WCCANEVADA www.ieatraining.com IEA 16

Workers Compensation> National Workers Compensation National NATIONWIDE Workers Compensation Programs Workers' Compensation is a complex, evolving industry. Companies throughout the United States look to IEA for leading edge courses that provide the best possible qualifications for experienced as well as emerging professionals. IEA offers the following nationally recognized programs for workers' compensation claims professionals. Courses offered online for your convenience. Introduction to Workers' Compensation Claims This course provides participants with a comprehensive overview of workers' compensation, including its history and evolution, up to the present system. The scope of this course is nationwide significant state-by-state differences are noted, but universal concepts and NCCI rules are core concepts. The course provides a basic understanding of insurance and self-insurance options, the concept of exclusive remedy, definitions of employer and employee, typical policy construction, criteria of industrial injury (AOE/COE), standard benefits, medical issues, workers' compensation law and the legal/regulatory environment, statutes of limitations, vocational rehab and return to work. Permanent Disability and The AMA Guides - (Basic) This course is designed to cover permanent disability rating of scheduled disabilities. Beginning with an overview of the rating process, contents and use of the schedule, the course includes relevant terminology, anatomical terms, and medical descriptions and measurements in conjunction with the mechanics of rating disabilities per the AMA Guides, 5th edition. Emphasis is placed upon utilization of definitions, footnotes and appendix information contained in the schedule and the guides. It is advisable that students taking this course have basic rating skills. There is a text required for this class, "Guides to the Evaluation of Permanent Impairment" by Gunnar A.J. Anderson, 5th edition, ISBN 1-57947-085-8, available from amazon.com. Other c.e. credit: 30 CE hours for BRN-Board of Registered Nurses and MCLE. Although the course contains some state-specific references it is valuable to any practioner in an AMA guides state. Permanent Disability and The AMA Guides - (Advanced) This advanced course covers permanent disability rating of complex and non-scheduled disabilities. The methodology of rating permanent disabilities from impairments is taken from the AMA Guide, 5th edition. This course provides an overview of the fine points of rating including concepts, terms, and procedures. Emphasis is placed upon utilization of definitions, footnotes and appendix information contained in the schedule and the guides. It is advisable that students taking this course have basic rating skills. There is a text required for this class, "Guides to the Evaluation of Permanent Impairment" by Gunnar A.J. Anderson, 5th edition, ISBN 1-57947-085-8, available from amazon.com. Other c.e. credit: 30 CE hours for BRN-Board of Registered Nurses and MCLE. Although the course contains some state-specific references it is valuable to any practioner in an AMA guides state. www.ieatraining.com IEA 17

Disability Management Disability Management IEA Certified Professional in Disability Management CPDM Sponsored in conjunction with: Disability Management Employer Coalition, Inc. I had such a good time in the three courses. backgrounds, and learning how to integrate systems. Having the designation is certainly a handling of cases! Oonagh B. Sankar RN, BSN, MRC, CRC, CCM, CDAC, CPDM Certified Professional in Disability Management (CPDM) is a 3 course designation program developed in collaboration with the Disability Management Employer Coalition (DMEC). The program is geared toward individuals and employers involved in the day-to-day administration of health and benefits management and workers compensation programs. It provides the background you need to address today s return to work and absence management issues. The program can benefit health care, financial and insurance professionals, safety and loss control specialists, agent and brokers and third party administrators. IEA offers all CPDM courses in an online instructor-led format and CPDM 1 in an online self study format as well. Enjoy the combination of online flexibility and interplay of students and instructors in a live environment through IEA s weekly teleconferences. Learn from the industry leaders in disability management with the ease you never thought was possible. Designations and Certificates Programs IEA supports a number of professional designations and certification programs. Many of these designations are recognized nationally as signs of professional competence for those who achieve them. Continuing Education The CPDM program requires six hours of Disability Management continuing education each calendar year once the CPDM designation is awarded. IEA offers topical continuing education in the form Tele-Lectures, course study as well as seminars and workshops. DMEC chapter and national conferences also provide CE opportunities.. www.ieatraining.com IEA 18

Disability Management CPDM 1: ESSENTIALS OF DISABILITY & ABSENCE MANAGEMENT: This course provides an overview of integrated disability and absence management (IDAM). It identifies what IDAM is, program components, key roles and responsibilities of those involved, and how the programs integrate. Specific information reviewed includes 48 federal, state and company programs, employment practices, prevention and wellness programs, as well as vocational programs, and administrative case management practices. What you will learn Understand what IDAM is Understand the components found within an IDAM Understand how programs may be measured and monitored Understand how IDAM works as an approach to absence and productivity management Learn who are the business partners of an IDAM program and their responsibilities Learn the responsibilities of each program area within IDAM Learn how IDAM typically operates within companies Identify cases that comprise IDAM concepts CPDM 2: IDAM TOOLS & CONCEPTS: CPDM 2 uses case studies which require the student to integrate regulations, plan design, employee needs, and culture of the organization to develop courses of action for addressing complex situations and obtaining resolution. Teams must interpret while implementing Disability and Absence Management practices. This process requires students to pull from the foundational learning in CPDM 1. Knowledge of a wide variety of disability programs and regulations is required as is the ability to know what programs can exist within a company and which programs may be recommended for implementation. Recommendation for new students; For those students having less than six months of disability management experience, IEA offers an introductory course titled, Introduction to Workers' Compensation Claims. CPDM 3: DISABILITY MANAGEMENT IMPLEMENTATION AND SUSTAINABILITY: In CPDM 3, the Disability and Absence Management series transitions from attaining knowledge of federal, state, local and employer programs to the integration of programs and employer departments into a balanced and unified approach to IDAM problems and issues. Students form into teams and develop a Return to Work program using facts and data introduced during the case studies covered in CPDM 1 and 2. Students are involved in a real-world example of coordination with units and people who have not previously worked with the student s department or profit center. Within the context of the RTW project, classes cover advanced topics in key fields such as: disability case management, ADAAA and family leave (FMLA). Development partner: Disability Management Employer Coalition, Inc. DMEC is an employer based non profit organization founded in 1992 to advance the development of integrated disability, absence and productivity management processes in all disability related employer programs. DMEC provides its membership a forum to discuss methods and procedures for program implementation through chapter meetings, seminars, virtual education forums, written materials and professional development courses. www.ieatraining.com IEA 19

Property and Casualty Property and Casualty Professional Designations Property and Casualty Specialized Programs for Professionals Developed by The Institute of America and the American Institute for CPCU, the Institute s programs offer general education in insurance principles, as well as specialized study in particular fields. Earning Your Designation Through IEA When you earn your designation or certificate through IEA, you benefit from the best of two worlds -- approved Institute s curriculum, and the real world experience and expertise of IEA instructors. Many IEA courses qualify for California continuing education credits. For more information visit IEA at www.ieatraining.com. Choose a designation: Chartered Property Casualty Underwriter (CPCU) Associate in General (AINS) Associate in Claims (AIC) Associate In Underwriting (AU) Accredited Adviser in (AAI) Associate, Customer Service (ACS) Associate in Services (AIS) Associate in Personal (API) Associate in Technology (AIT) Supervisory Management Earn College Credit Toward Your Degree Take any of the Institute s Programs offered by IEA and earn college credits toward your degree. Pass the National Exam at the end of your course and receive vocational certificate, lower division baccalaureate/associate degree, upper division baccalaureate or graduate level credits. www.ieatraining.com IEA 20

Property and Casualty> CPCU The CPCU Chartered Property Casualty Underwriter Covering a broad range of insurance, risk management and general business topics, building on a foundation of ethical principles and systematic analysis of contracts, more than 60,000 people have earned the CPCU professional designation. They are agents and brokers, claims representatives, line of business managers and executives. CPCU is respected as the premier designation in property-casualty insurance, and it immediately identifies you as a knowledgeable and dedicated professional. Many IEA courses qualify for California continuing education credits. For more information visit IEA at www.ieatraining.com. Commercial or Personal Concentration In addition to five foundation courses which are common to all candidates, students will have the option to concentrate on Commercial or on Personal topics as appropriate. FOUNDATION COURSES: CPCU 500 Foundations of Risk Management and CPCU 520 Operations CPCU 530 Business Law for Professionals CPCU 540 Finance and Accounting for Professionals Take the above 4 courses plus ONE Elective Course: AAI 83 Agency Operations and Sales Management AIC 34 Workers' Compensation and Managing Bodily Injury Claims AIC 35 Property Loss Adjusting AIC 36 Liability Claim Practices ARM 56 Risk Financing AU 65 Commercial Underwriting: Principles and Practices AU 66 Commercial Underwriting: Liability and Advanced Techniques CPCU 560 Financial Services Institutions ERM 57 Enterprise-Wide Risk Management: Developing and Implementing COMMERCIAL CONCENTRATION (with Personal Survey) CPCU 551 Commercial Property, Risk Management and CPCU 552 Commercial Liability, Risk Management and CPCU 553 Survey of Personal Risk Management,, and Financial Planning PERSONAL CONCENTRATION (with Commercial Survey) CPCU 555 Personal Risk Management and Property-Casualty CPCU 556 Personal Financial Planning CPCU 557 Survey of Commercial Risk Management and Available in Classroom as well as Online Format IEA offers CPCU programs in classroom as well as online format. By taking CPCU programs through the IEA you can benefit from the best of two worlds - Approved Institute curriculum and real world experience of IEA instructors. To view locations offered and to learn if your course is offered online visit IEA at www.ieatraining.com www.ieatraining.com IEA 21

Property and Casualty> AINS The AINS Associate in General Formerly known as INS General Program, this designation deals with principles of insurance, the provisions of some of the most widely used personal and commercial property and liability contracts as well as life and health policies, and the relationship between insurance theory and practice. Earning the designation is a flexible process and your choices in elective courses can be easily customized to your specific career needs. IEA offers the full range of INS courses as well as a wide range of elective options. Check with the Institute for requirements for Ethics Course 311. Many IEA courses qualify for California continuing education credits. For more information visit IEA at www.ieatraining.com. Traditional INS 21 - Property and Liability Principles INS 22 - Personal INS 23 - Commercial Personal Emphasis INS 21 - Property and Liability Principles INS 22 - Personal Plus a Qualifying elective course: CPCU 500, 520, 530, 540, 551, 552, 556, or 560, AU65, AU66, AIC33, 34, 35, or 36,ARM 54, 55, or 56 ERM 57, API 28, API 29 Commercial Emphasis INS 21 - Property and Liability Principles INS 23 - Commercial Plus a Qualifying elective Course: CPCU 500, 520, 530, 540, 556, or 560, AU65, AU66, AIC 33, 34, 35, or 36,ARM 54, 55, or 56 ERM 57, API 28, API 29 Who will benefit Persons in all technical insurance positions whose jobs require an understanding of insurance functions and contracts and insurance personnel who have some knowledge of insurance practices but who have not had formal study of the insurance principles that underlie those practices. IEA offers AINS programs in a classroom setting as well as online format. By taking AINS programs through the IEA you can benefit from the best of two worlds - Approved Institute curriculum and real world experience of IEA instructors. www.ieatraining.com IEA 22

Property and Casualty> AINS AINS Courses Earning the designation is a flexible process and your choices in elective courses can be easily customized to your specific career needs. IEA offers the full range of INS courses as well as a wide range of elective options. It is recommended that INS 21 be taken first. The remaining courses may be taken in either order. Earning the designation gives you a head start toward earning designations, including: CPCU, AAI, AIC, AIS, API, AU. Many IEA courses qualify for California continuing education credits. For more information visit IEA at www.ieatraining.com. INS 21: Property and Liability Principles Topics include what insurance is, who provides insurance, how insurance is regulated, measuring the financial performance of insurers, marketing, underwriting, claims, insurance contracts, property loss exposures and policy provisions, liability loss exposures and policy provisions, and risk management. What you will learn: What insurance is, who provides it, and how it is regulated. How the financial performance of insurers is measured. Scope of insurance operations including the functions of marketing, underwriting and claims. Introduction to insurance contracts, loss exposures and risk management INS 22: Personal Topics include automobile insurance and society, personal auto policy, homeowners insurance, other residential insurance, other personal property and liability insurance, personal loss exposures and financial planning, life insurance, and health and disability insurance. What you will learn: Overview of loss exposures faced by individuals Analysis of personal insurance contracts relevant to these exposures The use of risk management Learn about the role of endorsements to modify the insurance contract Study the manner in which to evaluate the human loss exposure and the basics of financial planning INS 23: Commercial Topics include commercial property insurance, business income, commercial crime and equipment breakdown, inland and ocean marine, commercial general liability, commercial automobile, business owners policies and farm workers' compensation and employers' liability, and miscellaneous coverage. What you will learn: The concepts and terminology used in commercial insurance The coverages and major coverage forms used in various types of Commercial insurance A brief introduction to miscellaneous types of commercial insurance including professional liability, directors' and officers' liability, excess & umbrella AINS Electives: CPCU: 500 Foundations of Risk Management, 520 Operations, 530 Business Law for Professionals, 540 Finance and Accounting for Professionals, 551 Commercial Property, Risk Managment and, 552 Commercial Liability, Risk Management and, 556 Personal Financial Planning. AU: 65 Commercial Underwriting: Principles and Property, 66 Commercial Underwriting: Liability and Advanced Techniques AIC: 33 Claims Handling Principles and Practices, 34 Workers Compensation and Managing Bodily Injury Claims, 35 Property Loss Adjusting, 36 Liability Claims Practices ARM: 54 Risk Assessment, 55 Risk Control, 56 Risk Financing ERM: 57 Enterprise-Wide Risk Management API: 28 Personal Underwritting and Practices, 29 Personal Portfolio Management and Issues www.ieatraining.com IEA 23

Property and Casualty> AIC The AIC Associate in Claims Developed by the Institute of America with support from the National of Independent Adjusters, the Associate in Claims (AIC) is a nationally recognized educational program consisting of four courses and national exams that cover the handling of claims. The AIC program deals with determination of coverage, liability, and damages in workers compensation, property and liability claims, human relations, and bad faith issues. This program is recommended for in-house claims adjusters, field claim adjusters, senior customer service representatives and third party administrators. Those interested in an introduction to claims should consider taking AIC 30 - Introduction to Claims. Many IEA courses qualify for California continuing education credits. For more information visit IEA at www.ieatraining.com. Paths you can take toward earning your AIC designation. Multiline (traditional path) AIC 33, AIC34, AIC35, and AIC36 Personal Lines Homeowners AIC 33, AIC35, AIC36 plus either INS 22 or CPCU 553 or 555 Personal Lines Auto and Liability AIC 33, AIC34, AIC36, and either INS 22 or CPCU 553 or 555 Commercial Lines Liability AIC 33, AIC34, AIC36, plus CPCU 552 Commercial Lines Property AIC 33, AIC35, AIC36, plus CPCU 551 COURSE DETAILS: AIC 33: Claims Handling Principles and Practices: Topics covered: Activities in the claims process. Investigation of cause of loss. Fraud detection. Good faith claim handling. Negotiation skills. Litigation management. Ethics and professionalism AIC 34: Workers Compensation and Managing Bodily Injury Claims: Topics covered: Workers compensation system. Claim administration and subrogation. Bodily injury claim management. Injury and treatment evaluation. Case studies. Psychological injuries and conditions. Compensability Statutory benefits. Rehabilitation. Impairment and disability. Low back injury claims. Medical investigation AIC 35: Property Loss Adjusting: Topics covered: Insurable interests. Valuation, limits and conditions. Residential construction. Merchandise/time loss Contractor s equipment. Loss investigation and coverage defenses. Cause of loss. Estimating. AIC 36: Liability Claim Practices: Topics covered: Liability investigation. Litigation management. Evaluation of damages. Auto/home/commercial liability and coverage issues. Settlement and ADR strategies. www.ieatraining.com IEA 24

Property and Casualty> AU The AU Associate in Commercial Underwriting As a commercial insurance underwriter you must understand not only your own business, but also the business of those accounts you write. The AU designation program will enhance your professional confidence by building a strong foundation in underwriting principles and a broadened understanding of advanced underwriting techniques. It will help you build a more profitable book of business by developing a disciplined approach to underwriting commercial property and liability exposures, and help you shape a solid book of business through effective risk selection of commercial liability insurance. You can earn the AU designation by passing AU 65, AU 66 and INS 23 or by passing AU 65, AU 66 and CPCU 551 and CPCU 552. It is recommended you take the course in one of the following sequences and that you understand commercial insurance coverages before taking AU 65 and AU 66. COURSE DETAILS: INS 23, AU 65, and AU 66 CPCU 551, CPCU 552, AU 65 and AU 66 CPCU 551, AU 65, CPCU 552, and AU 66 The latter sequences group the commercial property courses and the commercial liability courses. AU 65 - Commercial Underwriting: Principles and Property Topics include fundamentals of underwriting information, financial analysis, pricing, underwriting direct exposures, construction, occupancy, protection and external exposure, indirect loss underwriting, and commercial crime insurance. DOI CE: 35 CE hours for fire/casualty broker agents for instructor led courses Online course not approved for DOI CE credit. However, CE credit can be obtained by passing the National Exam through IIA, www.aicpcu.org. AU 66 - Commercial Underwriting: Liability and Advanced Techniques Topics include legal foundations, general liability, commercial auto, workers' compensation, professional liability, reinsurance, rate making, designing underwriting policies, and quantitative techniques for underwriters. DOI CE: 37 hours for fire/casualty broker-agents for instructor led course. Online course not approved for DOI CE credit. However, CE credit can be obtained by passing the National Exam through IIA, www.aicpcu.org. www.ieatraining.com IEA 25

Risk Management Risk Management Professional Designations Risk Management ARM Associate in Risk Management Designation ARPM Associate in Risk Pool Management Designation ERPM Essentials in Risk Management Certificate ARM-E Risk Management - Enterprise Begin or advance your career in Risk Management and Risk Pool Management with IEA. Development partners and sponsors include: CAJPA AGRIP NLC/RISC The Institutes Earning Your Designation Through IEA When you earn your designation or certificate through IEA, you benefit from the best of two worlds -- approved curriculum, and the real world experience and expertise of IEA instructors. www.ieatraining.com IEA 26

Risk Management> ARM ARM Associate in Risk Management Curriculum Partners: The Institute The Associate in Risk Management designation was developed by The Institutes. The three-course Associate in Risk Management (ARM) program will enable you to apply a risk management decisionmaking process to any organization's exposures to accidental and business losses. Earning the ARM Designation requires successful completion of three national ARM examinations administered by The Institute. ARM 54 - Risk Assessment Description: Topics include risk management programs, the risk management process, legal foundations of liability loss exposures, assessing property liability, personnel, net income loss exposure, management liability and corporate governance, forecasting, cash flow analysis. ARM 55 - Risk Control Description: Topics include controlling property, personnel, liability, and net income loss exposures, intellectual property loss exposures, criminal loss exposures, disaster recovery for property loss exposures, understanding claim administration, fleet operations loss exposure, environmental loss exposures, understanding system safety, motivating and monitoring risk control activities. ARM 56 - Risk Financing Description: Topics include understanding insurance as a risk financing technique, insurance plan design, forecasting accidental losses and risk financing needs, self-insurance plans, retrospective rating plans, reinsurance and its importance to risk financing plan captive insurance plans, finite and integrated risk insurance plans, capital market risk financing plans, non insurance contractual transfer of risk, and purchasing insurance and other risk financing services. www.ieatraining.com IEA 27

Risk Management> ARPM ARPM Associate in Risk Pool Management The Associate in Risk Pool Management designation curriculum provides risk pool managers and prospective risk pool managers with theoretical and practical knowledge needed to successfully manage the risk pool. This program is largely self-directed and will take approximately two years to complete. Many of the modules are available in online as well as classroom format. Earning the Designation Completion of the following 5 semester-long courses: ARM 54 - Risk Assessment ARM 55 - Risk Control ARM 56 - Risk Financing ERPM 601- Essentials in Risk Pool Management ERPM 602- Business Related Work Project Some of the curriculum for this program is provided through existing Institutes programs with additional training in the practical aspects of risk pool management provided by the California of Joint Powers Authority (CAJPA). Because this program is developed and maintained by IEA and CAJPA, the designation is expected to have great value and credibility in the risk pool community. The program is largely self-directed and many modules are available in online as well as classroom format. The designation will benefit Risk Pool managers at all levels, aspiring risk pool managers, insurance industry personnel and service providers. Curriculum Partners: The Institute California of Joint Powers Authority www.ieatraining.com IEA 28

Risk Management> ERPM ERPM Essentials in Risk Pool Management The one-course certificate program, developed through a collaboration of the National League of Cities Risk Information Sharing Consortium (NLC-RISC), the of Governmental Risk Pools (AGRIP), California of Joint Powers Authorities (CAJPA) and (IEA) is designed to develop individuals qualified to be a member of staff, administer or manage risk management pools. The certificate is awarded upon successful completion of a 12-14 week course. The management and staff of a risk pool must have a multitude of tools available in order to be effective in the risk pool environment. Essentials in Risk Pool Management curriculum provides a risk pool participant with theoretical and practical knowledge which provides a solid foundation to successfully work within or manage the risk pool. Overview of insurance pooling Understanding the pool manager s role Financial stability of a pool Underwriting and rating considerations Understanding financial reporting How to use GASB claim schedules Claims audits Understanding commercial P&C insurance By-laws and pooling agreements Property/Casualty insurance How to evaluate excess insurers, excess ERPM ESSENTIALS IN RISK POOL MANAGEMENT CONVENIENT ONLINE FORMAT COMPREHENSIVE CURRICULUM ESSENTIALS IN RISK POOL MANAGEMENT is multifaceted, including self-study. ERPM uses an online learning platform where students can download review questions posted by the instructor and then upload their answers to the website, and conduct weekly teleconference calls with the instructor. The IEA platform contains the syllabus, handouts, and multiple choice and essay exams. This course replaces ARPM 601 and, when successfully completed, can lead to the ARPM designation upon acceptance of the ARPM 602 work-related project. www.ieatraining.com IEA 29

Case Management Certified Case Management Professional Case Management CCMP is a nationally recognized cutting edge designation for Case Managers. CCMP is an online designation offering an in-depth curriculum devised by industry experts, providing the unique skills required for effective medical case management. When you take CCMP you achieve a respected and nationally recognized designation. Among the vast range of topics covered will be the best and most efficient ways to reach claims objectives, the impact of ADA, FMLA, and other acts and important Industrial and non-industrial case management issues. You'll get clarification of medical objectives and you'll also learn more about Return to Work strategies and rebutting the primary treating physician presumption. Suggested Prerequisites Students with no experience in Workers' Compensation are required to take IEA's CA 8 or CA 10 course. Students outside of the State of California with six months or less experience in the field of workers compensation should take IEA's online self-study course, Introduction to Workers Compensation. CCMP Course Requirements CPDM 1 - Essentials of Disability Management CCMP 1- Medical-Legal Case File Management CCMP 2- Cutting Edge Workers' Compensation Medical Case Management Continuing Education The CCMP program requires six hours of case management continuing education each calendar year once the CCMP designation is awarded. IEA offers topical continuing education in the form of Tele-Lectures, course study as well as seminars and workshops. Designations and Certificates Programs IEA supports a number of professional designations and certification programs. Many of these designations are recognized as signs of professional competence for those who achieve them. You can find additional course details and registration information online at www.ieatraining.com. www.ieatraining.com IEA 30

Case Management CPDM 1: Essentials of Disability Management This course provides an overview of integrated disability management (IDAM). It will identify what IDAM is, the program components, key roles and responsibilities of those involved and how the programs coordinate together. Specific information reviewed includes, federal, state and company programs, employment practices, prevention and wellness programs, as well as vocational programs, and administrative case management practices. Case studies are used in the course. What you will learn: Understand what IDAM is Understand what programs may be found within an IDAM program Understand how programs may be measured and monitored Understand how IDAM works as an approach to absence and productivity management Learn who are the business partners of an IDAM program and their responsibilities Learn the responsibilities of each program area within an IDAM structure CCMP 1: Medical-Legal Case File Management This course provides insight into identification and planning for resolution of medical-legal issues in workers' compensation claims. Topics include analyzing the nonlitigated claim file and the litigated claim file, treatment administration, disability status, return-towork, vocational rehabilitation status, advanced medical-legal issues and claim resolution, permanent disability, admissibility, and agreed medical evaluation. This course will benefit claims administrators, rehabilitation specialists, attorneys, medical professional, physicians and nurses, and others seeking general knowledge of the medicallegal system to reach claims administration objectives. This course is taught on a tutorial basis in what is known as the "claim desk approach". Hands-on work with problems will enhance direct course instruction. Participants discuss medical file issues and claim resolution obstacles they experience as part of their workers' compensation claim management responsibilities. CCMP 2: Cutting Edge Workers Compensation Medical Case Management This course is designed to provide both practical and fundamental basics for case management of the medical and disability issues related to workers' compensation, short term and long term disability, and group health. This course will benefit claims administrators, rehabilitation specialists, attorneys, medical professionals, physicians and nurses, and others seeking general knowledge of the impact of illness and injury to today's workforce. Topics to be covered include essential elements of case management, and key insurance terms and definitions. Learn the difference between telephonic and field case management, how to improve your professional relationship and what results to expect from case management. CCMP www.ieatraining.com IEA 31

Construction Risk and Construction Risk Specialist Construction Risk CRIS specialized curriculum focuses on the insurance and risk management needs of construction projects and contractors. The insurance needs of contractors are quite complex, and insurance generalists frequently make errors in designing programs for their clients. Thus the CRIS program was developed by IRMI in response to concerns expressed by many contractors about the difficulty of determining whether their insurance agents, brokers, and other risk advisor have the specialized knowledge necessary to properly design and arrange their insurance programs. Completing the CRIS certification ensures that the agent, broker, consultant, risk manager, underwriter, and insurance purchaser understands the most important insurance needs of contractors. TM Developed by IRMI (International Risk Management Institute) this Earning the CRIS Designation Students must successfully complete all FIVE courses including the required examinations. CRIS 1 - Property for Contractors CRIS 2 - Workers' Compensation for Contractors CRIS 3 - Commercial Auto, Surety, CIPs and Miscellaneous Lines CRIS 4 -Commercial Liability for Contractors CRIS 5 - Contractual Risk Transfer in Construction Earning Your Designation with IEA By earning your certification with IEA, you benefit from the best of two worlds - approved curriculum, and the real world experience of IEA instructors. You'll work with a professional organization that has extensive experience in preparing students to become qualified participants in their areas of interest, and helping them to pass the exams. Designations and Certificates Programs IEA supports a number of professional designations and certification programs. Many of these designations are recognized as signs of professional competence for those who achieve them. You can find additional course details and registration information online at www.ieatraining.com. www.ieatraining.com IEA 32

Construction Risk and With the CRIS certification behind your name, you make a statement to construction and insurance professionals that you understand the complex insurance needs of contractors and how to meet them. Retail insurance agents and brokers will parlay their increased expertise, confidence, and credibility into more sales to construction accounts. buyers and risk managers will use their new knowledge to make better insurance buying and risk management decisions for their companies. Knowledge gained from the CRIS seminars will help you eliminate dangerous coverage gaps and provide better protection for your employer or your clients. CRIS 1: Property for Contractors This course focuses on builders risk and contractors equipment insurance, including suggestions for maximizing the effectiveness of the coverages. It also includes a review of important concepts with respect to insuring the contractor's office or other permanent property. Topics include covered and excluded property, covered and excluded perils, covered parties, and alternative methods of reporting covered values. Various policy provisions that impact the scope of coverage such as subrogation, occupancy, and cancellation are also examined. Suggestions for modifying coverage to address potential coverage gaps and problematic provisions are provided where appropriate. CRIS 2: Workers Compensation for Contractors This course provides a general overview of standard workers compensation and employers liability insurance, with specific attention to provisions that most affect coverage or create problems for some or all contractors. In addition to the standard policy provisions, key statutes that impact contractors workers compensation exposure and costs, such as independent contractor liability, employee leasing, overtime pay, and various federal acts, are also addressed. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided where appropriate. CRIS 3: Commercial Auto, Surety, CIPS and Miscellaneous LInes This course reviews the various types of insurance often needed by contractors that are not covered in the other core courses. This includes auto liability and physical damage, professional liability, pollution liability, employment practices liability, and directors and officers liability insurance. It also provides a basic review of claims-made and occurrence coverage triggers, wrap-up or controlled insurance programs (CIPs), and surety. CRIS 4: Commercial Liability for Contractors This course provides a general overview of standard commercial general liability insurance and umbrella liability insurance, with specific attention to provisions that most affect coverage or create problems for some or all contractors. It covers elements required to trigger coverage, application of standard policy exclusions, and various standard endorsements, all within a construction context. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided where appropriate. CRIS 5: Contractual Risk Transfer in Construction This course reviews the ways in which risk is allocated in construction contracts. In addition to a technical review of the types of techniques available, this course examines strategies for maximizing the effectiveness of risk transfers in construction contracts. Topics include indemnification provisions, waivers of subrogation, limitations of liability, insurance requirements, and some of the key areas of risk allocation in standard construction contracts. Tips for writing and negotiating fair and effective insurance requirements are provided where appropriate, as well as for verifying compliance with these requirements www.ieatraining.com IEA 33

Prelicensing Agent and Brokers Prelicensing Prelicensing IEAdesigned and developed Agent/Broker prelicensing programs to prepare students for licensing exams for property and casualty, personal lines, commercial lines, and ethics courses are offered in a classroom setting or through IEA s cutting edge online self study platform. Why IEA? The prelicensing training you select for yourself or for an employee is the vital first step in a satisfying, successful insurance career. At IEA, we work hard so that you have the best of both worlds - a truly satisfying learning experience, and a sound basis in the theory and practice of insurance principles to help you pass the State Exam. Our prelicensing programs are produced and presented by industry experts and comply with all State standards. Students who take our prelicensing programs are 40%-60% more successful at State exams. Courses are up-to-date reflecting the latest Department of regulations. Online courses utilize the latest in web based technology IEA classroom instructors are working professionals in the field of insurance. They understand the challenges and pressures you face every day. This allows you to learn it today and put it to work tomorrow. Online Prelicensing courses are designed to prepare students for the state licensing exams for property and casualty. The course provides interactive exercises, quizzes, and reading to help you experience a truly satisfying learning experience. You can take the course in the comfort of your home or office, anytime during the day or night. Online prelicensing courses provide you with in-chapter questions to test your understanding of the concepts as you learn them. Also available are realistic exam simulations that help you prepare for the state licensing exam. Take advantage of the proven leader in prelicensing training with IEA. Classroom Prelicensing is also designed to prepare California students for the state exams for the 52 hour Fire/Casualty, 32 hour Personal Lines and 20 hour Commercial Lines exams. Learn from the industry leaders in a classroom setting. www.ieatraining.com IEA 34

Prelicensing CA AGENTS and BROKERS 52 Hour Fire/Casualty & Code and Ethics Prelicensing - Online and Classroom This 52 hour program is designed to prepare students for the State of California licensing exam for fire/casualty agents. The material presented satisfies the educational objectives from which the licensing exam is drawn, and includes Property insurance, Casualty insurance, and the Code knowledge necessary for a Fire & Casualty Broker/Agent. 32 Hour Personal Lines Prelicensing - Online and Classroom This 32-hour program is designed to prepare students for the State of California licensing exam for personal lines agents. The course is for individuals seeking authorization to transact personal lines insurance business. What you will learn: Homeowners / Auto and Miscellaneous Personal Lines and industry basics. 20 Hours Commercial Lines Prelicensing - Online and Classroom This 20-Hour program is designed to prepare students for the State of California Licensing exam for Commercial Lines Prelicensing students. The educational objective satisfies the requirements from which the licensing exam is drawn and is an option for students who already hold the Personal Lines License. 12 Hour Code and Ethics Course - Online This 12-hour program is designed to fulfill the State of California Code and Ethics prelicensing requirement. The exam covers the code and ethics requirements for any insurance license. The typical student for this course either possesses an advanced insurance designation or is licensed in another state, which exempts the student from the requirement to take the full 20 or 40-hour prelicensing course(s) otherwise required by the state. Prelicensing Study Aids - Online IEA s pass ratio for the state examinations is 40 to 60% higher than the industry average. We care about YOUR success. That's why we provide excellent up-to-the-minute study aids to help you practice and get comfortable with the exam format. Online Practice Tests: 52 Hour Property/Casualty, 32 Hour Personal Lines License Exam and 20 Hour Property/Casualty. TX Texas Producer's Property & Casualty Prelicensing Course - Online Property & Casualty This program is designed to prepare students for the State of Texas licensing exam for property/casualty agents. Through the use of interactive exercises, module summary quizzes, and focused reading you will experience a satisfying learning experience that will help you retain the insurance concepts presented for the state exam. AZ Property and Casualty Prelicensing for Arizona - Online Property & Casualty This program is designed to prepare students for the State of Arizona licensing exam for property/casualty agents. Through the use of interactive exercises, module summary quizzes, and focused reading you will experience a truly satisfying learning experience that will help you retain the insurance concepts presented for the state exam. NATIONAL Nationwide Agents/Brokers and Life/Disability Prelicensing IEA has partnered with ABLE to round out a complete suite of online prelicensing courses. ABLE s ExamFX presents online training built around the idea that the best learning occurs at the pace that s right for you. Utilizing the latest web technology to provide a dynamic learning environment that is fast, flexible, and easy to use, each prelicensing course teaches you the information needed to pass the state exam. www.ieatraining.com IEA 35

P&C Claims Adjusters Property and Casualty Claims Adjusters P&C Claims Adjusters IEA designed and developed online self study property and casualty claims adjusters prelicensing programs for California and Texas. Why IEA? The prelicensing training you select for yourself or for an employee is the vital first step in a satisfying, successful insurance career. At IEA, we work hard so that you have the best of both worlds - a truly satisfying learning experience, and a sound basis in the theory and practice of insurance principles to help you pass the State Exam. Our prelicensing programs are produced and presented by industry experts and comply with all State standards. Courses are up-to-date reflecting the latest Department of regulations. Online courses utilize the latest in web based technology. IEA classroom instructors are working professionals in the field of insurance. They understand the challenges and pressures you face every day. This allows you to learn it today and put it to work tomorrow. The California Claims Adjuster Prelicensing Course prepares students to successfully pass the California Licensing Exam for Independent Claims Adjusters. Take the course in the comfort of your home or office, access is 24/7. Through the special "Ask the Expert" feature, you will have access to a highly skilled, industry specialist instructor that will answer your content related questions as you progress through the course. You have 90 days from the date you register to complete the course. The Texas All Lines Adjuster Prelicensing Course prepares students to successfully pass the Texas All Lines Adjuster Prelicensing Exam. Twenty-six states honor reciprocity with Texas, many of which do not require Texas residency. This course opens the door to opportunities around the country, and recognizes the rigorous standards Texas demands and which are honored in half the country. www.ieatraining.com IEA 36

Professional Seminars Professional Seminars Workers Compensation, Risk Management & Coverages D designed for individuals interested in staying current on the newest laws and procedures, or who want to build on their skills and gain greater knowledge in thier area of expertise. This is just a small sampling of seminar descriptions. Please visit our home page at www.ieatraining.com for a complete and up to date list of seminars offered. Introduction to Workers Compensation Claims This 2-day seminar provides an overview of the basic principles of workers compensation. It is recommended for individuals planning to enroll in IEA;s Workers Compensation Claims Administration Certificate program or for anyone wanting a general overview of the workers compensation system. Covered Topics: History of workers Compensation system Benefits provided Workers compensation terminology AOE/COE and much more Ethics for the Professional This four hour seminar includes a thorough discussion of ethics and the importance of ethical relationships between consumers and producers. Topics include, but are not limited to; understanding the impact of high ethical standards, compensation, disclosure, conflict of interest issues, unfair trade and claims practices, fraud awareness, senior issues, markets, and case studies. New Workers Compensation Laws of 2011 This is not your typical seminar that simply identifies new laws. Instead, the program explains each law in detail, analyzes its impact on claims handling, and identifies loopholes that others will attempt to exploit. You will learn solutions to problems and issues created by new laws. E & O Claims: What You Can Do To Reduce Them Participants will study the duties that agents and brokers owe to consumers, carriers, and third parties. You will also examine actions that can be taken to fullfill these obligations. This will result in fewer uncovered claims for the public and fewer E & O claims for the licensees. www.ieatraining.com IEA 37

On-Site Training On-Site Training Partner with IEA for your Corporate Training Needs On-Site Training IEA s offers convenient, customized, on-site training. With 12 or more students, we'll provide your class or workshop in the convenience of your own office at a time that's right for you and your staff. Titles available in any of the following topic areas.. IEA also offers online self study for on an enterprise basis. Enroll your staff and benefit from IEA s Learning Management System, a secured dashboard to track student progress and special pricing plans Workers Compensation Disability Management Risk Management Property and Casualty Track Student Progress Up to the minute student progress is monitored on a secured dashbaord Reduce Training Time Online courses are self paced allowing students to get up to speed quicker Reduce Student Tuition Pricing options are available on a per student or bulk basis Real cost benefits are realized with increased number of attendees. For further information, or a no-obligation consultation, please e-mail John Beach at john@ieatraining.com or call (714) 689-0161. www.ieatraining.com IEA 38

How to Register How to Register Registration Phone: Call 714-689-0090 or 800-655- 4432 Monday-Friday 8:00 am to 4:30 pm Pacific time. Payment by Visa, Mastercard, Discover or American Express. Mail: Complete registration form and mail it along with check, money order or credit card information to: IEA, 725 Town & Country Road, Suite 430, Orange, CA On-line: Complete registration form online at www.ieatraining.com. You can also create an online account at registration to track your completed courses. Fax: Complete registration form and fax to IEA at 714-689-0112. Be sure to include your payment method on your registration form. Late Registration and Transfer to another semester or online instructor-led course must be received in writing prior to the third class meeting. Late registration and transfer to a seminar, telelecture or online seminar must be received in writing 24 hours prior to class/seminar beginning and will be based on space availability. Transfer from any seminar, online instructor-led course, telelecture, online seminar or online self study course including student substitution will be subject to $25 transfer fee. If IEA Cancels a Program, you will be notified by phone and will receive a full refund or transfer to another class or workshop. We try our best to fill every class but we reserve the right to cancel a program if our minimum enrollment is not met. In the event of a cancellation, IEA is not responsible for non-refundable travel expenses. We reserve the right to change program date, instructors and locations. To Withdraw from a semester or online instructor-led course IEA must receive your request in writing including your name, class name and location. The amount of the refund will be based on the post mark date, fax date or date of email. There is a $30 non-refundable administration charge. No exception to refund policy will be made for IEA postponed classes and full refund will be given if IEA cancels a class. Please allow 6 weeks for refunds. Refundable fee, less $30 nonrefundable administration fee is based on notification date: Before 1st class 100%, before 2nd class 80% and no refund after 2nd class. To withdraw from a classroom seminar or workshop, tele-lecture or online seminar request must be made in writing and mailed, faxed or emailed to IEA 5 working days prior to start date. Postmark date and date of fax or email will be determination of notice to IEA. A $30 non-refundable administration charge will be applied. No refund will be given for students who fail to attend a registered class or do not cancel in accordance with IEA requirement. IEA offers a refund for a registered online self study course up to a maximum of 7 days after your registration date or up until a final exam is taken, which ever comes first. www.ieatraining.com IEA 39

IEA REGISTRATION FORM Mr. Ms. Name Address City State Zip Home Phone Work Phone E-mail Fax Employer Broker/Agent License # Persons with disabilities accommodations: By signature you confirm that you have read and accepted IEA s withdraw, cancellation and transfer policy located on www.ieatraining.com. Signature: Date: 725 Town and Country Road Suite 430 Orange, CA 92868 Phone: 800.655.4432 Fax: 714.689.0112 www.ieatraining.com Registration form and fees should be received within 7 days prior to the program start date. You will receive a confirmation/receipt of your registration when tuition fees are paid in full. IEA is not responsible for non-receipt of confirmation postcard. Checks returned for any reason require an additional processing fee of $25.00. Please retain a copy of your completed registration form for your files. Enroll me in the following courses, workshops or lectures: $ Course Code: Location (if applicable) or Online Start Date or Self Study Fee $ Course Code: Location (if applicable) or Online Start Date or Self Study Fee PAYMENT METHOD Fees Paid By: Company Student Check (Make checks payable to IEA) Credit Card Visa Mastercard American Express Discover Card Number: Expiration Date (Mo/Yr): Signature of Cardholder: Date: www.ieatraining.com IEA 40

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