BYOD and Enabling Mobility for All Josh Bentley Mobility Center of Excellence SAP
BYOD: Enabling Mobility for All Josh Bentley, SAP Mobility Center of Excellence @bentley_josh June 2012
Agenda Case Study: BYOD at SAP Beyond Mobile Device Management It s all about the Apps: Mobile App Use Cases 2012 SAP AG. All rights reserved. 3
Enterprise Consumer Consumerization of IT is the new innovation driver Social media Facebook, Twitter Thick manuals Usability Zero training Company BlackBerry Static charts and tables BYOD: bring your own device Information consumption Tablets and smartphones Interactive and real time Helpdesk Support model Genius bar and peer Workstation Workplace Anytime, anywhere 2012 SAP AG. All rights reserved. 4
SAP runs SAP: enterprise mobility internal objectives Mobile mind-set Device-agnostic platform Mobile sales force Role model 2012 SAP AG. All rights reserved. 5
Governance Security SAP runs SAP: pillars of a device-agnostic enterprise mobility strategy Device management Application management Applications road map User experience framework Technology infrastructure Architecture framework 2012 SAP AG. All rights reserved. 6
SAP Runs SAP: mobile devices managed by SAP Afaria 20,000 phones; evaluating PlayBook 18,000 ipads 11,000 iphones 1,000 Samsung smartphones/ tablets Evaluatio n 2012 2012 SAP AG. All rights reserved. 7
BYOD: Key requirements and stakeholders involved Legal Privacy laws Country regulations Litigation requirements HR Clear procedures HR team trained Finance Reimburseme nt approach Contract obligations Tax implications IT Management with SAP Afaria, custom for BYOD Support for device SAP security requirements Communicatio n Senior executive Communication to employees 2012 SAP AG. All rights reserved. 8
Crisis Management: BYOD Helped SAP Japan Keep Running in the Face of Disaster Immediately after the disaster, it took a few weeks before the authorities could confirm that our building in Tokyo was safe. The 900 SAP people who work in that building had to work from home, with limited connections. - Ayumi Sato, IT Manager, SAP Japan CIO approval received for emergency rollout of personal devices to SAP Japan employees 130 personal devices enrolled within days leveraging Afaria, for full access to SAP Very positive feedback from SAP Japan executive team Effectiveness of rapid response demonstrates the value of BYOD to many customers in Japan and around the globe 2012 SAP AG. All rights reserved. 9
BYOD @ SAP Global Perspective Current Status SAP Canada SAP Germany S. Korea SAP America India China Japan SG Brasil South Africa Australia NZ Current locations Future locations
BYOD Policy Guidebook Get your copy today! Policy Guidebook created by SAP Global IT Helps guide your decision making process by asking the right questions and giving experienced answers Visit the SAP table 2012 SAP AG. All rights reserved. 11
Evolving mobile environment implications Telecom expense management BYOD brings growing unpredictable costs. Data loss prevention Mobile data in a landscape of speed and adoption is hard to account for. Application management Application lifecycle management threatens ROI. End-to-end security governance Existing compliance models must co-exist with new mobility security needs. 2012 SAP AG. All rights reserved. 12
Enterprise mobility management with SAP Afaria Ordering through online shop Self-activation through SAP Afaria Deployment through SAP Afaria Support through Web 2.0 Security Enforcement of password settings Push Wi-Fi and virtual private network certificates Reporting to ensure compliance Access control Application-level control Remote lock and wipe 2012 SAP AG. All rights reserved. 13
Enterprise mobility management with SAP Afaria Ordering through online shop Self-activation through SAP Afaria Deployment through SAP Afaria Support through Web 2.0 Security Enforcement of password settings Push Wi-Fi and virtual private network certificates Reporting to ensure compliance Access control Application-level control Remote lock and wipe 2012 SAP AG. All rights reserved. 14
Personal to enterprise ready in minutes Not safe for the enterprise Lacking enterprise controls No security No app management No enterprise app portal No certificates Safe for the enterprise Enterprise control Power-on password Enterprise app portal fully configured Certificates for SSO, Wi-Fi, VPN, and e-mail deployed Apps enabled for not-touch configuration Policies automatically deployed Simple enrollment takes users from unmanaged device to fully controlled device. 2012 SAP AG. All rights reserved. 15
Simple, targeted administrative experience Administrative UI Analytics On-the-go API One-size administration does not fit all. ERP Automation Managed service 2012 SAP AG. All rights reserved. 16
Most popular mobile apps People productivity Process Analytics Shopping cart approval SAPPHIRE NOW SAP StreamWork Jive Mobile CRM@SAP sales VP dashboard SAP BusinessObjects Explorer Experience SAP speaker Adobe Connect (SAP Connect) Customer briefing Mobile BI SAP box Partner matrix Financial fact sheet Foundation Single sign-on ipass PGP Viewer SAP Afaria RSA SecurID Gallery launcher 2012 SAP AG. All rights reserved. 17
Its all about the apps: two stages of mobile Business value Productivity Engagement Innovation approach Deductive Inductive Mobile technology Substitution Net-new Complexity Low High Systems interoperability Low High 2012 SAP AG. All rights reserved. 18
Mobile app use cases: Four paths to transformation High E-mail Directory News app Sales pipeline Board room book Mobile bus. analytics Asset tracking Mobile CRM expert engagement Field force AR Mobile POS/RT retail? Remote deposit capture (RDC) Innovation continuum Transformation Extension Avg. users per 10,000 employee enterprise Si Resource availability LOB work order approvals 100k LOB travel approvals LOB PO approvals Mobile coupons Work list alerts 1k 10k B2C branded app (Ux brand only) Photo 0.1k Low Simple * Enhancer Categories Source: AT&T Functionality Complex 2012 SAP AG. All rights reserved. 19
1. Reporting enhancers Next-gen publishing Mobile analytics Expert engagement 2012 SAP AG. All rights reserved. 20
2. Knowledge enhancers Parts availability Paperless cockpit 2012 SAP AG. All rights reserved. 21
3. Workflow enhancers LOB approvals Retail execution Real-time retail 2012 SAP AG. All rights reserved. 22
4. Transaction enhancers Data capture Mobile couponing Remote deposit capture 2012 SAP AG. All rights reserved. 23
Success with our Mobile Strategy 2 nd largest ipad deployment globally 100% of sales force and presales have tablets It takes only 1 minute to decommission a device 92% reduction in provisioning and app deployment cycle times Enrollment is 100% self-service Minimal impact on usability 2012 SAP AG. All rights reserved. 24
Key takeaways The confluence of mobile, cloud, and in-memory is a once-in-a-generation event. Embrace a "mobile first" mind-set Make your end users a core part of your design process Realize that consumerization and BYOD are here to stay Access performance as easily as e-mail Ensure proper security and encryption Learn from consumer innovation in the enterprise 2012 SAP AG. All rights reserved. 25
Josh Bentley Josh.bentley@sap.com @bentley_josh