Making payment easier Payment Gateway Proposal Sep 2014 INFICARE Pvt. Ltd. +977-1-4672716/ 4279727 info@npay.com.np
Non-Disclosure Statement The information in this proposal shall not be disclosed outside your organization and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to Inficare Pvt. Ltd. as a result of or in connection with the result of this proposal, you, the evaluator, shall have the right to duplicate, use or disclose the information for internal use to the extent provided by the contract only within your organization. This restriction does not limit your right to use the information contained in the proposal if it is obtained from another source without restriction. Inficare Pvt. Ltd. 2 P a g e Contains proprietary and confidential information
Company Profile INFICARE (P.) Ltd has been registered at Company Register's Office, Ministry of Industry, under Service Industry in 2004. The office is situated at Sitapaila, Kathmandu, Nepal and international branch at Kuala Lumpur, Malaysia on 2009. We are a group of young professionals with a collective experience of more than ten years in the Information and Technology sector, providing a variety of clients an easy to use, efficient and secure means of handling responsibilities. Our identity has been developed not only through our initial sales but prompt and professional handling of any customer complaints regarding our services. Our specializations are in Inward/Outward Remittance System, Server Security and Network Security, Online Application Security and Anti-Money Laundering Security. We do provide custom Software Development and Implementation, Dedicated Server Hosting/Server Colocation (Malaysia/Singapore), National and International SMS Gateway service provider, Push Mail, Office of Foreign Assets Control ("OFAC") Gateway and World Wide IP Database provider. We are offering and serving various kinds of pioneer software/services to many clients in Nepal and other Asian countries. The products and services are as follows: o iremit (Complete Online Remittance - inward/outward Solutions) o ichanger (Complete Online solution for Money Changer) o icheque (Cheque Clearing application) o ebanking Application o Dedicated/Server Co-location in secure Data Center in Kuala Lumpur, Malaysia and in Singapore o OFAC Data Gateway to identify terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security (http://ofac.inficare.net) o IP Database world wide o Secure Certificate (SSL) VeriSign/GeoTrust o Mobile Balance Transfer o Merchant Data Exchange 3 P a g e Contains proprietary and confidential information
npay npay is a payment service provider who operate a powerful payment gateway to perform secure electronic payment processing. We are specialized in providing reliable and robust solution to e- commerce and mobile commerce. We offer a comprehensive yet simple suite of products and services. npay in collaboration with SCT, Nepal s no. 1 and widely used ATM and merchant network, has launched a brand new service named SCT npay for its card holders to do online transactions. SCT npay has two modules where are as follows, i. Merchant Panel Merchant Panel is for merchant, to let them manage their account information and other security credentials, as well as can view their Transaction details and Settlement Reports ii. Payment Gateway Payment Gateway is the main processing place where customers input their ATM card information and perform payments. SCT Network SmartChoice Technologies (P) Ltd. is a company registered in Nepal and promoted by wellestablished entrepreneurs. The company was established in 2001. The company has deployed a first-of-its-kind initiative in Nepal creating an integrated shared services network (SCT-Network) for Automated Teller machines (ATMs) and Point-of-sale (POS) Terminals, managed through a national switch. The SCT-Network is a fully integrated network supporting multiple device types and card acquiring standards. This network has been made available, on a subscription basis (pay-per-use), to banks and financial institutions across the country. Besides the network, this national switch will also operate and manage domestic & international gateways and settlement systems. For inter-bank settlement, the company has appointed a settlement bank, which is responsible for the daily settlement of all ATM transactions on the network. The company has also launched a local debit card program (branded as SCTTM) to enable banks to issue cards to customers at a fraction of the costs typically associated with international card schemes. The local debit card program offers a first-time opportunity for banks to issue and manage a local debit card program, with wide acceptability (due to the ATM & POS Network in Nepal and India and regional countries at a subsequent date). 4 P a g e Contains proprietary and confidential information
In addition, the company also provides a secure facility for Card and PIN production & management, customized for each bank. This facility is equipped with world standard Hardware Based Encryption (RACAL-HSM) supporting the latest (e.g. 3DES) encryption standards. The project also includes integration of ATMs and POS banks may have already invested in, and enable them to recover their investments on a significantly accelerated basis. The technology used in this project is tried and tested in many sites overseas and consequently mitigates the risk of technology failure that is typically associated with new technologies. Under the SCT Network, there are 16,00,000 customers which is still growing and 1149 ATMs available in the market. The company also has installed over 2000 of its own POS Terminals in Kathmandu and Pokhara Valley. These terminals have been installed at shops, department stores, hotels, restaurants and service outlets that typically attract retail clientele. What is a Payment Gateway? Payment gateway is an e-commerce application service that authorizes debit cards and processes the payment securely for e-businesses like online shops, online payment services etc. What SCT npay Payment Gateway provides? An online debit card processing gateway, that s a breeze to set up and get running in no time to accept payments. 1. Simple registration process. 2. Accept payments via SCT Debit cards. 3. Over 82+ Nepalese financial institution distributes SCT Debit cards. 5. Easy to integrate. Intuitive dashboards and APIs. 6. Customized payment flows to wow your customers and increase transaction success rates. Why SCT npay Payment Gateway? npay has a goal of being a distinctive model - a business truly focused on providing a professional, consultative & merchant-centric payment processing service and Endeavour to benefit from quality over quantity. Ease of integration, User Friendly interface to acquire online payments, World Class Security systems, Risk Monitoring on an ongoing basis, Smooth reconciliation are some of the essential features made available by NPAY to Merchants, for a smooth E-commerce experience. 5 P a g e Contains proprietary and confidential information
4 key propositions that no other aggregator in Nepal offers: 1. Transparency with insights into each and every transaction that hits the payment gateway - what failed/dropped/bounced and why. 2. Better success rates through retrying failures, improving success rates of retries, capturing abandoned carts, higher uptime, payment analytics etc. 3. We can become your payment technology partners - we can be no. 1 against all your payment gateways so that you get the best of all worlds in terms of pricing, payment easiness and most importantly success. All the analytics of your transactions can be accessed through a single web platform (of npay) 4. Excellent customer service. Payment Gateway Features Small & medium sized companies can go online. Simple and secured platform for debit cards. Excellent server uptime. Affordable pricing for merchant to exploit E-commerce opportunities. Seamless integration process with most online applications. One time integration for future upgrades. State of Art Risk Management system & Fraud detection tools. User friendly backend with detailed reports. Technical & Transaction support. 256 Bit SSL Secured. Authorize & capture facilities. Online Bill collection facility available. Integrates with almost all Platforms / Languages. Funds will be credited to your existing bank accounts. But quicker if it is in our settlement bank. T+1 to T+7 payment settlements. May vary according to merchant service/products. 6 P a g e Contains proprietary and confidential information
BENEFITS No Set Up Fee & No AMC Go Live with completion of standardized test and verifications Multiple banks customer options with SCT card to suit your needs. Intuitive dashboard and APIs to manage your payment operations Customized payment flows to wow your customers and increase attempts to payments conversion Managed payment analytics and fraud detection services 1. Highest Conversion Rates Boost your sales instantly through our cutting edge features like huge card network, intelligent retry framework, mobile browser optimized payment page and many more. Avail the benefit of simple and secured payment options and get your transaction rates soaring. Your success is our only objective. 2. Shopping Cart Support We have developed integration API's to help you easily integrate with most shopping carts. 3. Payment Analytics What matters the most in online payments is the status of your transaction. Whether successful or failed, bounced or dropped. npay aims to solve exactly this puzzle of understanding your transactions in and out through its detailed analytics where you get the complete control and insight into your customer's behavior by examining the reports on real time basis. 4. Accounting & Reconciliation Our dedicated merchant panel gives a deep insight into your daily transactions 1. Our dashboard has a Report tab to tell you in detail about your payments, settled transactions and transactions waiting to be settled. 2. We Auto-capture all your transactions. No need to do it manually. 3. Settlement in T+1 for real time services, T+3 to T+7 for other services (may vary according to nature of services/products). 5. Risk Management System npay Provides Class Leading Risk Management Solution which helps in identifying and monitoring risky transactions on the basis various parameters and ensures safety of International standards. npay keeps log as follows: 1. IP address 2. Geo location based on IP 7 P a g e Contains proprietary and confidential information
7. Reliable Technology I. Less point of failure: As we are connected to SCT directly so that connectivity is consistent and we do not have very less point of failure with redundancy for Firewall, Load Balancers, Web servers and Database servers. II. Connectivity through multiple paths: Connected through multiple Major ISP's for redundancy in connectivity. III. 24X7 Monitoring: Our NOC (Network Operations Centre) team monitors the connectivity and performance 24X7. 8 P a g e Contains proprietary and confidential information
How does SCT npay process work? System overview diagram Step 1: Customer will visit your web site (Merchant Website) and click on Check Out button for payment. 9 P a g e Contains proprietary and confidential information
Step 2: When customer clicks on Checkout button at your website, it will redirect customer to npay Gateway npay gateway will ask customer to input following: 1) SCT 16 digits Card 2) Expiry Month and Year 3) PIN NO, using Virtual PIN PAD Step 3: After all the information entered, customer should press Pay button within 180 seconds to proceed the Transaction. 10 P a g e Contains proprietary and confidential information
Step 4: SCT npay connect to bank and get the confirmation of transaction success if card information are valid. System will send an email notification to merchant about this transaction status at this stage. Step 5: When Customer clicks on Back to Merchant Site, npay will redirect customer to your website (Merchant site) and display Confirmation along with receipt. 11 P a g e Contains proprietary and confidential information
Merchant Panel Transaction Report: You can visit our merchant panel, where you can view all the transaction status on real time Configuration Merchant are required to configure their security information like API Password, signature code. 12 P a g e Contains proprietary and confidential information
Cost: Setup Fee : Waived * Minimum Monthly Fee : Waived * Annual Maintenance Charge : Waived * Per Transaction Fee : 3% ** Note: * Fees waived for promotional period. ** Negotiable on mutual discussion/understandings. Exclusive of Applicable Taxes *** No hidden Fees. Terms & conditions: Integration Period will take around 3-5 working days from the date merchant s ready to test. Please let us know once you complete the registration. So that we could forward your registration for approval. Documents required for payment gateway: Registration certificate of company PAN certificate List of product and services on firm letterhead that you will be selling signed by the individual/sole proprietor and proprietor stamp on it. Contact Info: Sishir Maharjan Project Manager Inficare Pvt. Ltd. 3 rd Floor, RK Complex Sitapaila, Kathmandu, Nepal Ph: +977-1-4672716/ 4279727 Mob: 9801057006 info@npay.com.np sishir@inficare.net 13 P a g e Contains proprietary and confidential information