Smart Plug-in for Siebel

[SUPPORTED PLATFORMS GUIDE] Siebel SPI Version 04.00 Smart Plug-in for Siebel SUPPORTED PLATFORMS GUIDE This document contains information about all HP Software and Oracle s Siebel products and versions, compatible with ComTrade s Smart Plug-in for Siebel (Siebel SPI), version 04.00. ComTrade Smart Plug-in for Siebel CRM for HP Operations 0 Manager

[SUPPORTED PLATFORMS GUIDE] Siebel SPI Version 04.00 Introduction This document is intended as a reference source to complement the Siebel SPI Installation and Configuration Guide. It contains information on the following compatible Oracle Siebel products: Siebel Customer Relationship Management (CRM) Siebel Business Applications and Siebel Industry Applications Oracle Business Intelligence In addition, it contains information on compatible HP software: HP Operations Manager HP Reporter HP Performance Manager HP Internet Services Information related to each of these products is described in sections that follow. This document also provides information on supported languages and available localized software. 1

Table of Contents Introduction... 1 Table of Contents... 2 Supported Oracle Siebel CRM Platforms and Versions... 3 Oracle Siebel Support Matrix... 4 Siebel Server and Siebel Gateway Name Server... 4 Web Servers... 5 Client Operating Systems... 6 Auxiliary Programs... 6 Cluster Solutions... 7 Supported Business Intelligence Platforms and Versions... 8 Business Intelligence... 8 Oracle Siebel Support Matrix... 8 Siebel Analytics (SA) and Oracle Business Intelligence (OBI)... 8 Supported HP Software Platforms and Versions... 9 HP Operations Manager... 9 HP Software Products Support Matrix... 9 HP Operations Manager for Windows (HPOM)... 9 HP Operations Manager for UNIX (HPOMU)... 10 HP Reporter... 10 HP Performance Manager (HPPM)... 11 HP Internet Services (OVIS)... 11 Software Availability in Native Languages... 13 2

Supported Oracle Siebel CRM Platforms and Versions The Oracle Siebel CRM environment consists of the following entities: Siebel Clients, Siebel Servers, Siebel Gateway Name Server, Siebel Database Server, and Siebel File System. This provides the operating framework for Siebel Products and Industry solutions. Products: Business Intelligence Sales Force Automation Marketing Automation Call Center and Service Customer Order Management Partner Relationship Management Employee Relationship Management Siebel Professional Edition Siebel CRM OnDemand Business Integration Industry Solutions: Aerospace & Defense Automotive Chemicals Clinical Communications Consumer Goods Energy Finance - Institutional Finance - Retail Healthcare High Technology Hospitality Industrial Manufacturing Insurance Medical Pharmaceutical Oil & Gas Public Sector Retail Transportation Siebel SPI is compatible with all vertical and horizontal Siebel Products and Industry solutions, built on the Oracle Siebel CRM applications framework. 3

ORACLE SIEBEL SUPPORT MATRIX Siebel Server and Siebel Gateway Name Server Siebel 7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x Siebel 8.2.x Windows 2000 Windows 2000 DataCenter Windows 2003 Windows 2008 HP-UX 11i (11.11) HP-UX 11i v2 (Itanium) (11.23) Solaris 7, 8 (32/64bit) Solaris 9 Solaris 10 AIX 4.3.3 AIX 5L 5.1 AIX 5L 5.2 AIX 5L 5.3 AIX 6.1 Redhat 4.0 4

Suse 9.0 Oracle Linux 4.0 Table 1. Supported Siebel Server and Siebel Gateway Name Server operating systems Web Servers Siebel 7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x IIS 5.0 / Windows IIS 6.0 / Windows IIS 7.0 / Windows 2008 Sun One 4.1 / Solaris Sun One 6.0 / Solaris Sun Java System Web Server 6.1 / Solaris IBM HTTP 2.0.30 / AIX IBM HTTP 2.0.42 / AIX IBM HTTP 2.0.47 / AIX IBM HTTP Server 6.1 and above HP Apache 2.0.39 / HP-UX HP Apache 2.0.45 / HP-UX HP Apache 2.0.49 / HP-UX 5

HP Apache 2.0.50 / HP-UX HP Apache 2.16 / HP-UX11 v2 Oracle HTTP 10.1.3.0.0/ Redhat 4.0 Suse 9.0 Oracle Linux 4.0 Oracle Ent. Linux 5.1 Table 2. Supported Web Servers Client Operating Systems Client Type Operating System Siebel Dedicated Client Connected Mode Windows 2000 with Service Pack 2 or above Siebel Dedicated Client Remote Mode Windows XP Professional with Service Pack 1 or above Siebel Web Client Windows 2000 with Service Pack 2 or above Siebel Mobile Web Client Windows XP Professional with Service Pack 1 or above Table 3. Supported Client Operating Systems Auxiliary Programs Vendor and Product Version Applicable Release 6.0 Lower than 7.5.2.200 6.0 SP1 7.5.2.200 and 7.5.2.21x Actuate ereporting Server 6.0 SPI1 Fix10 7.5.3 7.0 7.7,7.8 8.0 8.0 6.0 Lower than 7.5.2.200 6

3.01 (AIX) 6.2.1.0 3.2.2 6.2.1.300 Resonate Central Dispatch (obsolete since 7.7) 3.2.2 sb Lower than 7.0.5 3.2.2e (AIX, Solaris, Windows 2000) 7.0.5 3.2.2 e 7.5.2 7.0 SP2 7.7.0 or 7.7.1 Actuate Active Portal, Actuate iserver 7.0 SP2 Fix 4 7.7.2 7.0 SP2 Fix 9 7.8 8.0 Table 4. Supported auxiliary programs Cluster Solutions Vendor Software Supported operating system HP MC / Service Guard Cluster HP-UX 11i (11.11) IBM HACMP/ES AIX 5L v 5.1, ML 2 or above Microsoft Microsoft Clustering Service Microsoft Windows Sun Microsystems SunCluster Solaris Table 5. Cluster Solutions Veritas Volume Manager Solaris 7

Supported Business Intelligence Platforms and Versions BUSINESS INTELLIGENCE Siebel SPI is compatible with the following Siebel Analytics and Oracle Business Intelligence platforms and versions. ORACLE SIEBEL SUPPORT MATRIX Siebel Analytics (SA) and Oracle Business Intelligence (OBI) Operating System SA 7.8.x OBI 10.1.x Windows 2003 Windows 2008 Solaris 9,10 HP-UX 11v2 HP-UX 11i AIX 5L 5.3 RHEL 4.0 SLES 9.0 Table 6. Supported Siebel Analytics and Business Intelligence platforms and versions 8

Supported HP Software Platforms and Versions HP OPERATIONS MANAGER Siebel SPI uses the following HP Operations Manager components: Management Server Operations agent AgentOne 11.xx is supported Performance Agent (PA 5.0), EPC-CODA, (optional) Service Navigator (optional) Java GUI (optional) Siebel SPI is compatible with the following HP Operations Manager versions. HP SOFTWARE PRODUCTS SUPPORT MATRIX HP Operations Manager for Windows (HPOM) HPOM 8.16 HPOM 9.00* Windows 2000 Windows 2003 (Std/Ent/Dtc) Windows 2008 Table 7. Supported versions of HP Operations Manager for Windows *Also supported in cluster environment NOTE: For more information on supported Agent platforms, refer to Supported Oracle Siebel CRM Platforms and Versions in this document and to HP Software documentation. 9

HP Operations Manager for UNIX (HPOMU) HPOMU 7.1x* HPOMU 8.xx* HPOMU 9.0x, 9.1x 11.31 HP-UX 11i v3 (Itanium) 8.24+ 11.31 HP-UX 11i v3 (PA_RISC) 8.24+ 11.23 HP-UX 11i v2 (Itanium) 8.20+ 11.23 HP-UX 11i v2 (PA_RISC) HP-UX 11i Solaris 7 Solaris 8 Solaris 9 Solaris 10 8.14 + Linux (RedHat) Table 8. Supported versions of HP Operations Manager for UNIX * Siebel SPI 4.0 packages are different depending on HPOMU version: 9.x, 8.x*, or 7.x HP Reporter HP Reporter 3.70 HP Reporter 3.80 HP Reporter 3.90 Windows 2008 Windows 2003 (Std/Ent/Dtc) 10

Windows 2000 (Pro/Srv/AdvSrv) Windows XP Pro Table 9. Supported versions of HP Reporter HP Performance Manager (HPPM) Siebel SPI is compatible with all versions of HP Performance Manager that are compatible with HP Operations Manager supported versions. HPPM 8.0 HPPM 8.2 HPPM 9.0 HP-UX PA-RISC 11V1,V2,V3 11V1,V2,V3 HP-UX IPF 11V2,V3 11V2,V3 11V3 Windows 2000 Server Windows 2003 Server Windows 2008 Server Solaris 8, 9 Solaris 9, 10 Linux Table 10. Supported versions of HP Performance Manager HP Internet Services (OVIS) ComTrade Siebel SMARTProbe for HP Internet Services (OVIS SMARTProbe for Siebel) requires the following software to operate correctly: Internet Services Windows Management Server Platform Requirements: 11

HP Internet Services 6.0 or 6.1 running on Windows Server 2003 Standard and Enterprise editions HP Internet Services 6.0 or 6.1 running on Windows XP Professional with at least Service Pack 1 HP Internet Services 4.5, 5.0, or 5.2 running on Windows 2000 Professional/Server/Advanced with Service Pack 4 Windows Probe Platform Requirements: Windows Server 2003 Standard and Enterprise editions, with IE 6.0 (OVIS 6.0 or higher) Windows XP Professional with Service Pack 1, with IE 6.0 Windows 2000 Professional/Server/Advanced with Service Pack 4, with IE 5.5 SP2 (or higher) or IE 6.0 (recommended) NOTE: OVIS SMARTProbe for Siebel currently supports High Interactivity Web Client mode. It does not support standard Web Client mode. Windows Probe Target Requirements: OVIS SMARTProbe for Siebel target is a Web Server, used by Siebel Web Clients to access Oracle s Siebel Business Applications. OVIS SMARTProbe for Siebel supports all Web Servers that are supported by: Oracle Siebel CRM 7.7.x, 7.8.x or 8.0.x 12

Software Availability in Native Languages Oracle Siebel CRM supports specific localized languages based on customer demand, as well as data stored in databases using various code pages. Siebel SPI is compatible with all localized languages supported by Siebel for each supported version of Oracle Siebel CRM. In case of any special needs for localization, please contact managementproducts@comtrade.com. 13

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