Mobile QoS Annual Report

Mobile QoS Annual Report Year 2014 Wireless Services Quality Monitoring Department Operation Sector

Table of contents 1.0 Introduction... Page no. 2 QoS methodology... 3 2.1 QoS Key Performance Indicators..... 3 2.2 Measuring System....... 5 2.3 Drive Test Scenarios..... 6 Missions Statistics... 7 3.1 No. of Samples... 7 3.1.1 Voice Samples..... 3.1.2 Data Samples...... 3.2 Measured regions and cities... 13 7 10 4.0 Quarterly Network Performance Progress... 14 4.1 Voice Services Results... 15 4.1.1 Mobinil Quarterly Performance Progress.. 16 4.1.2 Vodafone Quarterly Performance Progress...... 21 4.1.3 Etisalat Quarterly Performance Progress.... 26 4.2 Data Services Results... 31 4.2.1 Mobinil Quarterly Performance Progress.. 32 4.2.2 Vodafone Quarterly Performance Progress... 37 4.2.3 Etisalat Quarterly Performance Progress.... 42 1

1.0 Introduction The National Telecom Regulatory Authority of Egypt (NTRA) has the power and authority to monitor and measure the Quality of Service (QoS) provided by the three mobile operators in Egypt (Mobinil, Vodafone and Etisalat). The QoS monitoring department is responsible for laying down the standards of QoS to be provided by mobile operators, ensuring the QoS and conducting periodical drive test surveys to protect interest of the consumers of wireless networks in Egypt. Mobile operators deliver weekly reports to NTRA including performance, traffic and roll-out indicators. The operators weekly reports present the results of the Quality of Service indicators based on statistical measurements, averaged over a week. Moreover, NTRA conducts field survey campaigns covering all governorates across the country at least twice per quarter to measure QoS for mobile operators in terms of the major KPI's according to the national standards (ETSI, ITU-T) which introduced in the issued license for mobile operators. In order to measure those major KPI's, NTRA used latest automated measuring tools which include drive test survey probes to perform outdoor measurements surveys to benchmark the three mobile operators up to streets level and fixed probes that are distributed on twenty different exchanges to monitor the network availability 24 hours per day 7 days per week all over the year (247 alarming probes). According to ETSI in EG202 057-3V1.1.1,Its recommended that QoS should be collected and calculated on quarterly bases starting from 1st Jan, 1st April, 1st Jul and 1st Oct, Therefore NTRA publishes reports on its website on quarterly bases after holding monthly joint meetings with operators to discuss monthly network issues. This annual report presents all measurements and statistics monitored by NTRA QoS monitoring team during 2014.the structure of this report can be introduced as follows: Section clarifies the QoS methodology used by NTRA to monitor QoS for mobile operators in Egypt. Section presents a summary of all drive test missions statistics performed by NTRA during 2014.This is indicated by number of samples for both voice and data services during all drive test missions for Cairo, Alex, Delta, Sinai, red Sea and Upper Egypt along with all measured cities during those drive test surveys. Section 4.0 introduces the annual network performance progress for each operator on quarterly bases over the year for both voice services and data services. 2

QoS Methodology Methodology for monitoring the quality of service for the three mobile operators was introduced.this methodology includes the major KPI's measured, the technical tools used in the drive test and finally the different test calls duration performed. 2.1 QoS Key Performance Indicators Three major QoS indicators were measured during drive test although the available NTRA QoS monitoring tools can measure other KPI's.These three KPI's give clear image on the performance of the three mobile operators. 2.1.1 Voice Service KPI's : 2.1.1.1 Call Block Rate : Definition: The percentage of unsuccessful call setup attempts to the total number of call attempts in a specified time period. Threshold: Threshold value = 2 % 2.1.1.2 Dropped call Rate : Definition: The percentage of calls being dropped or interrupted without the subscriber s permission after successful call establishment to the total number of successfully established attempts. Threshold: Threshold value = 2 % 2.1.1.3 Speech Voice Quality : Definition: Is a measure for end-to-end (mouth to ear) speech quality of a voice service call. It is expressed on an MOS (Mean Opinion Score) scale which describes quality categories: best, high, medium, low and poor represented by numbers from 5 to 1 respectively. Threshold: Threshold value = 10 % 3

2.1.2 Data Service KPI's: 2.1.2.1 Unsuccessful data transmissions ratio : Definition: The Unsuccessful data transmission ratio is defined as the ratio of unsuccessful data transmissions to the total number of data transmission attempts in a specified time period. A data transmission is successful if a test file is transmitted completely and with no errors. Threshold: Threshold value = 10 % 2.1.2.2 Setup Time for Initial Connection: Definition: The duration from the moment of a valid service order being received by a direct service provider to the moment a working service is made available for use. Threshold: Threshold value = 10 sec 2.1.2.3 Data transmission speed achieved (Data Throughput): Definition: The data transmission speed is defined as the data transmission rate that is achieved separately for downloading and uploading specified test files between a remote web site and a user s computer. 4

2.2 Measuring System This subsection introduces the latest tools used by NTRA to measure the QoS for the three mobile operators in Egypt. The system architecture consists of control and analysis part, backend system and finally four main types of measuring probes, diversity probes, fixed probes, unattended movable probes and handheld probes as shown in the figure below 2.2.1 Diversity Probes (Drive Test Surveys Stations) This type of probe is used to monitor the QoS for the three mobile operators in Egypt (Mobini, Vodafone and Etisalat). NTRA has 6 field stations used to cover the following five main regions, (Cairo, Alex & Northern Coast, Delta, Red Sea & Sinai and Upper Egypt) once per month. 5

2.3 Drive Test Scenarios: 2.3.1 Voice Scenarios: It s a MTM scenario using SIM Cards.The A-Part is a mobile terminal moving through the measured region and the B-Part is a fixed terminal placed in NTRA premise to terminate the call. Call duration is two mins on the average with at least 300 samples for each region per quarter. 2.3.2 Data Scenarios: Data test is measured using data SIM cards. The A-Part is a data modem moving thought the measured region while the B-Part is a fixed server placed in each operator premise to terminate the data session. 6

Missions Statistics The goal of mission statistics is to give a summary of all drive test missions statistics performed during 2014.Those statistics are No. of test calls, covered distances and finally the measured cities all over Egypt 3.1 No. of Samples : 3.1.1 Voice Samples: The total number of samples performed all over the country during 2014 drive test missions for the three operators were: Total No of Samples Mob Vod Etis 85735 85787 85411 Region 1 : Cairo Distribution of all test calls on the five main regions ( Cairo,Alex,Delta, Red Sea and Upper Egypt ) were as follows: Cities No. of Samples Mob Vod Etis Cairo Center 3518 3469 3512 East Cairo 10939 11307 11030 North Cairo 4649 4689 4540 South Cairo 5087 5128 5239 West Cairo 8422 8315 8343 Cairo Total 32615 32908 32664 15000 No. of Samples Mob No. of Samples Vod No. of Samples Etis 10000 5000 0 Cairo Center East Cairo North Cairo South Cairo West Cairo Region 2 : Alex Cities No. of Samples Mob Vod Etis East Alex 6641 6508 6345 West Alex 2756 2794 2742 Matrouh 736 748 739 Northern Coast 824 808 805 Alex Total 10957 10858 10631 8000 No. of Samples Mob No. of Samples Vod No. of Samples Etis 6000 4000 2000 0 East Alex West Alex 7

Region 3 : Delta Cities No. of Samples Mob Vod Etis 10th of Ramadan 1353 1354 1353 Banha 1600 1684 1684 Damanhour 1338 1285 1278 Damietta 1848 1874 1864 kafr El Dawar 1327 1280 1284 Kafr El Shikh 1537 1516 1542 Mahalla 1652 1663 1655 Mansoura 1679 1728 1721 Shebin 1454 1472 1467 Tanta 1528 1512 1529 Zakazik 1704 1723 1695 Delta Total 17020 17091 17072 No. of Samples Mob No. of Samples Vod No. of Samples Etis 2000 1800 1600 1400 1200 1000 800 600 400 200 0 10th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik 8

Region 4 : Red Sea Cities No. of Samples Mob Vod Etis Ismailia 4128 4093 4195 Hurghada 2346 2286 2202 Port Said 1680 1683 1695 Dahab 1097 1065 1059 Sharm El Shikh 1502 1489 1481 Suez 2053 2054 2029 Red Sea & Sinai Total 12806 12670 12661 5000 4000 No. of Samples Mob 3000 2000 No. of Samples Vod 1000 No. of Samples Etis 0 Ismailia Hurghada Port Said Dahab Sharm El Shikh Suez Region 5: Upper Egypt Cities No. of Samples Mob Vod Etis Aswan 1599 1588 1604 Asyout 1558 1563 1571 Bany Swif 1499 1474 1514 El Menya 1487 1459 1502 Fayoum 1567 1540 1570 Luxor 1567 1577 1608 Qena 1536 1525 1511 Sohag 1524 1534 1503 Upper Egypt Total 12337 12260 12383 No. of Samples Mob No. of Samples Vod 1650 1600 1550 1500 1450 1400 1350 No. of Samples Etis Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 9

3.1.2 Data Samples: The total number of samples performed all over the country during 2014 drive test missions for the three operators were: Mob Vod Etis Total No of Samples 55329 56436 54992 Region 1 : Cairo Distribution of all test calls on the five main regions ( Cairo,Alex,Delta, Red Sea and Upper Egypt ) were as follows: Cities No. of Samples Mob Vod Etis Cairo Center 2729 2485 3062 East Cairo 7715 8174 7504 North Cairo 2979 3101 3019 South Cairo 4339 4766 4597 West Cairo 6194 6667 6186 Cairo Total 23956 25193 24368 10000 8000 No. of Samples Mob No. of Samples Vod No. of Samples Etis 6000 4000 2000 0 Cairo Center East Cairo North Cairo South Cairo West Cairo Region 2 : Alex Cities No. of Samples Mob Vod Etis East Alex 4633 4618 4595 West Alex 1815 1893 1851 Alex Total 6448 6511 6446 5000 4000 No. of Samples Mob No. of Samples Vod No. of Samples Etis 3000 2000 1000 0 East Alex West Alex 10

Region 3 : Delta Cities No. of Samples Mob Vod Etis 10th of Ramadan 600 600 602 Banha 1223 1228 1217 Damanhour 1272 1073 1172 Damietta 1237 1240 1231 kafr El Dawar 1245 1252 1257 Kafr El Shikh 1055 1058 1050 Mahalla 1205 1196 1236 Mansoura 1277 1274 1270 Shebin 901 902 906 Tanta 1228 1205 1197 Zakazik 1059 1071 1075 Delta Total 12302 12099 12213 1400 1200 1000 800 No. of Samples Mob No. of Samples Vod No. of Samples Etis 600 400 200 0 10th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik 11

Region 4 : Red Sea Cities No. of Samples Mob Vod Etis Ismailia 3219 3265 2867 Hurghada 1047 1045 1003 Port Said 752 602 601 Sharm El Shikh 750 755 751 Suez 750 757 607 Red Sea & Sinai Total 6518 6424 5829 No. of Samples Mob No. of Samples Vod No. of Samples Etis Region 5: Upper Egypt 3500 3000 2500 2000 1500 1000 500 0 Ismailia Hurghada Port Said Sharm El Shikh Cities No. of Samples Mob Vod Etis Aswan 479 483 479 Asyout 1069 1085 1070 Bany Swif 1062 1071 1053 El Menya 1082 1089 1055 Fayoum 1062 1072 1070 Luxor 451 489 488 Qena 450 465 465 Sohag 450 455 456 Upper Egypt Total 6105 6209 6136 1200 1000 800 No. of Samples Mob 600 No. of Samples Vod No. of Samples Etis 400 200 0 Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 12

3.2 Measured Regions & Cities Measured cities during 2014 are introduced in the following table.ntra measured each subregion at least twice per quarter. Region Cairo Alex & Northern Coast Delta Red Sea & Sinai Upper Egypt Subregion East Cairo West Cairo South Cairo Cairo Center North Cairo Alex East Alex West Banha 10th of Ramadan Mansoura Shebin Tanta Zakazik Domyat-Ras bar Mahalla Kafr El Shikh Damanhour Kafr El Dawar Sharm El Sheikh Dahab Nouibaa Ismailia Port Said Suez Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 13

Quarterly Network Performance Progress 14

Voice Services Results 15

4.1.1 Mobinil Quarterly Performance Progress The following graphs represent the performance for Mobinil network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Call Block Rate ( < 2 % ) Cairo Center East Cairo North Cairo South Cairo West Cairo Call Drop Rate ( < 2 % ) Cairo Center East Cairo North Cairo South Cairo West Cairo Bad Voice Quality Rate ( < 10 % ) 2.8% 2.6% 2.3% 2.2% 2.3% 2.1% 1.9% 1.7% 1.7% 1.8% 1.8% Cairo Center East Cairo North Cairo South Cairo West Cairo 16

Region 2 : Alex 3.5% Call Block Rate ( < 2 % ) 3.3% Alex East Alex West Matrouh Northen Coast Call Drop Rate ( < 2 % ) Alex East Alex West Matrouh Northen Coast 3.5% Bad Voice Quality Rate ( < 10 % ) 3.8% 2.8% 2.6% 2.1% 2.1% 1.9% 1.8% Alex East Alex West Matrouh Northen Coast 17

Region 3 : Delta 1.8% 10th of Ramadan 3.6% Damanhour kafr El Dawar Kafr El Shikh Call Block Rate ( < 2 % ) Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 2.2% 0.1% 10th of Ramadan Damanhour kafr El Dawar Kafr El Shikh Call Drop Rate ( < 2 % ) Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 8.0% 7.0% 6.0% 3.5% 3.6% 2.7% 2.1% 2.2% 2.1% 1.8% 1.7% 1.7% 10th of Ramadan Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) Kafr El Shikh Tanta Banha Damietta 6.1% Mahalla Mansoura Shebin Zakazik 18

Region 4 : Red Sea & Sinai 4.5% 3.5% Call Block Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 4.1% Call Drop Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab Bad Voice Quality Rate ( < 10 % ) 2.2% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 19

Region 5 : Upper Egypt 1.8% Call Block Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Call Drop Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 1.8% Bad Voice Quality Rate ( < 10 % ) 2.2% 2.6% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 20

4.1.2 Vodafone Quarterly Performance Progress The following graphs represent the performance for Vodafone network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Call Block Rate ( < 2 % ) 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo Call Drop Rate ( < 2 % ) 1.9% Cairo Center East Cairo North Cairo South Cairo West Cairo Bad Voice Quality Rate ( < 10 % ) 3.8% 1.9% 1.9% 2.6% 2.1% 2.2% 2.7% 2.6% 2.1% 2.8% 2.7% 2.1% Cairo Center East Cairo North Cairo South Cairo West Cairo 21

Region 2 : Alex Call Block Rate ( < 2 % ) 2.6% 1.9% 1.8% Alex East Alex West Matrouh Northen Coast 1.8% Call Drop Rate ( < 2 % ) 1.7% Alex East Alex West Matrouh Northen Coast 3.5% Bad Voice Quality Rate ( < 10 % ) 3.3% 2.6% 2.8% 2.3% Alex East Alex West Matrouh Northen Coast 22

Region 3 : Delta 7.0% 6.0% 3.8% 3.3% 3.4% 3.1% 2.6% 2.3% 2.1% 10th of Ramadan Damanhour kafr El Dawar Call Block Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta 4.7% Mahalla Mansoura 6.3% 5.6% Shebin Zakazik 4.5% 3.5% 2.6% 1.7% 10th of Ramadan Damanhour kafr El Dawar Call Drop Rate ( < 2 % ) 3.2% 1.7% Kafr El Shikh 2.7% 2.3% Tanta Banha 2.9% 2.7% 2.4% Damietta 4.5% 4.1% 3.1% Mahalla 1.8% 1.9% 1.9% Mansoura Shebin Zakazik 2 18.0% 16.0% 1 1 1 8.0% 6.0% 1 4.4% 3.7% 3.8% 3.1% 3.3% 2.1% 10th of Ramadan Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) 18.1% 13.2% Kafr El Shikh 1 6.1% 9.9% 3.4% 3.3% Tanta 2.1% 1.8% Banha 12.1% 8.8% 8.3% Damietta 6.1% 7.1% 6.8% 2.6% 1.9% Mahalla 17.0% 1 1 9.5% Mansoura 1 7.1% 5.7% 5.9% Shebin 1.9% 1.8% Zakazik 23

Region 4 : Red Sea & Sinai Call Block Rate ( < 2 % ) 2.6% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 3.5% 3.2% Hurghada Ismailia Sharm EL Shiekh Call Drop Rate ( < 2 % ) 1.8% 1.7% Port Said Suez Dahab 1 1 Bad Voice Quality Rate ( < 10 % ) 1 8.0% 6.0% 6.0% 5.7% 1.7% 3.8% 1.8% Hurghada Ismailia Sharm EL Shiekh 3.3% 2.9% Port Said Suez Dahab 24

Region 5 : Upper Egypt Call Block Rate ( < 2 % ) 1.9% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 4.5% 3.5% Call Drop Rate ( < 2 % ) 4.3% 2.2% 1.8% 1.8% 1.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Bad Voice Quality Rate ( < 10 % ) 3 2 2 2 1 1 12.2% 9.4% 5.4% 5.2% 3.1% 2.6% 2.9% 3.3% 3.2% 1.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 25

4.1.3 Etisalat Quarterly Performance Progress The following graphs represent the performance for Etisalat network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 3.5% Call Block Rate ( < 2 % ) 2.9% 2.7% 2.4% 2.3% 2.3% 2.3% 1.9% 1.9% 1.9% 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo 3.6% 3.5% Call Drop Rate ( < 2 % ) 3.6% 2.9% 2.6% 2.3% 2.2% 1.9% 1.9% 1.7% 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo 7.0% Bad Voice Quality Rate ( < 10 % ) 6.0% 5.3% 3.8% 3.8% 5.8% 4.8% 3.9% 2.6% 2.1% 1.7% 5.6% 5.1% 5.2% 3.6% 4.1% 3.1% 3.1% 2.3% Cairo Center East Cairo North Cairo South Cairo West Cairo 26

Region 2 :Alex Call Block Rate ( < 2 % ) 0.1% Alex East Alex West Matrouh Northen Coast Call Drop Rate ( < 2 % ) Alex East Alex West Matrouh Northen Coast Bad Voice Quality Rate ( < 10 % ) Alex East Alex West Matrouh Northen Coast 27

6.0% Region 3 : Delta 2.7% 5.2% 1.8% 1.9% 10th of Ramadan Damanhour kafr El Dawar Call Block Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta Mahalla Mansoura 3.9% 1.8% Shebin Zakazik 2.2% 10th of Ramadan Damanhour kafr El Dawar Call Drop Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 8.0% 7.0% 6.0% 6.8% 3.3% 10th of Ramadan 5.5% 4.6% 1.7% Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) Kafr El Shikh 3.5% 3.1% 2.6% 2.7% 2.6% 1.8% 1.9% 1.7% Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 28

Region 4 : Red Sea & Sinai 3.5% Call Block Rate ( < 2 % ) 3.3% Hurghada Ismailia Sharm EL Shiekh 2.2% Port Said Suez Dahab 1.8% Call Drop Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab Bad Voice Quality Rate ( < 10 % ) 2.1% 1.8% 0.1% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 29

Region 5 : Upper Egypt 8.0% 7.0% 6.0% Call Block Rate ( < 2 % ) 6.9% 6.7% 4.7% 3.8% 3.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 1.8% Call Drop Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 6.0% Bad Voice Quality Rate ( < 10 % ) 5.5% 4.1% 4.2% 3.8% 3.9% 3.3% 3.4% 2.8% 2.3% 1.8% 1.9% 1.8% 1.8% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 30

Data Services Results 31

4.2.1 Mobinil Quarterly Performance Progress The following graphs represent the performance for Mobinil network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Session Failure Rate ( <10 % ) 2.6% 1.9% East Cairo West Cairo Cairo Center North Cairo South Cairo 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 3.6 3.4 3.1 2.9 3.1 2.9 2.8 2.9 2.9 2.7 2.8 2.7 2.7 2.8 2.9 2.6 2.7 2.7 2.7 East Cairo West Cairo Cairo Center North Cairo South Cairo Throughput (Kbps) 3500 3000 2500 2000 1500 1000 500 0 2911 2746 2438 2579 2593 2407 2479 2578 2358 2421 2475 2382 2342 2505 2435 2408 2168 2253 2150 2095 East Cairo West Cairo Cairo Center North Cairo South Cairo 32

Region 2 : Alex 9.0% 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 8.0% 3.8% 2.8% 1.8% East Alex West Alex Northen Coast Matrouh 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 3.6 3.4 2.8 2.9 2.8 2.6 2.6 2.6 2.7 2.2 East Alex West Alex Northen Coast Matrouh 3500 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 3038 2679 2555 2249 2250 2085 2077 1941 1928 1830 East Alex West Alex Northen Coast Matrouh 33

Region 3 : Delta 4.5% 3.5% 2.1% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan 4.8% 4.1% Banha 2.9% 1.9% 1.7% 1.7% Mansoura Damietta 4.1% 3.7% 3.5% 3.3% 3.2% 4.5 4.0 3.5 1.5 1.0 0.5 0.0 2.7 2.3 2.3 1.9 1.9 1.8 3.9 3.6 3.4 Average Setup Time ( < 10 sec ) 2.1 2.8 2.8 3.1 3.1 2.6 2.7 2.1 2.3 2.4 2.1 1.9 2.4 2.4 1.9 1.9 2.8 2.6 2.3 2.2 2.4 1.9 1.9 Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta Damanhour kafr El Dawar Mahalla Tanta 3500 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 2856 2841 2860 2404 2308 2092 2045 2082 2044 2168 2012 1903 1972 2015 1987 1870 1818 1886 2004 1933 2024 1742 1556 1918 1740 1815 1609 1649 1587 1413 1533 1575 1901 1466 1579 1592 1581 1705 1568 1634 1530 1359 1422 1346 Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 34

Region 4 : Red Sea & Sinai 9.0% 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 8.3% 6.7% 6.3% 5.5% 4.6% 4.7% 4.2% 4.2% 3.9% 3.5% 3.8% 2.9% 2.8% 2.4% 2.1% 2.1% 1.9% Dahab Nouibaa Ismailia Suez Port Said Hurghada 5.0 4.5 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 4.5 3.8 3.8 2.9 2.7 2.6 2.7 2.3 2.4 2.4 2.1 2.2 2.3 2.1 1.9 2.1 2.2 1.7 1.8 Dahab Nouibaa Ismailia Suez Port Said Hurghada 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 2260 2155 1977 1854 17231740 1835 1838 1818 1889 1588 1562 1374 1318 1383 1414 1495 1369 1301 1293 2834 2824 2825 2645 Dahab Nouibaa Ismailia Suez Port Said Hurghada 35

Region 5 : Upper Egypt 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 7.0% 7.2% 6.4% 4.9% 4.4% 4.1% 4.2% 3.7% 3.6% 3.7% 2.7% 2.9% 2.7% 2.4% 2.1% 1.7% 1.7% 1.7% 0.1% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 4.5 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 3.9 3.4 3.2 3.3 3.1 3.2 3.2 2.9 2.8 2.8 2.9 2.6 2.7 2.2 2.3 2.3 2.1 2.1 2.1 2.1 1.9 2.1 2.1 1.9 1.7 Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 1859 1856 1738 1781 Fayoum 2289 2321 2392 2154 2177 2205 2165 1992 2022 2003 2032 2042 1954 1918 1840 1878 1711 1776 1583 1627 1563 1696 1376 1471 1556 1368 1370 1315 Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 36

4.2.2 Vodafone Quarterly Performance Progress The following graphs represent the performance for Vodafone network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 6.0% Session Failure Rate ( <10 % ) 3.1% 2.6% 2.1% 1.9% East Cairo West Cairo Cairo Center North Cairo South Cairo 4.5 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 4.0 4.0 3.9 3.6 3.6 3.6 3.5 3.4 3.5 3.5 3.3 3.3 3.4 3.2 3.1 3.2 3.2 3.1 2.7 East Cairo West Cairo Cairo Center North Cairo South Cairo 3000 2500 2000 Throughput (Kbps) 2568 2414 2299 2337 2137 218621982144 1977 18941862 1713 2758 24002418 2478 23612346 19261912 1500 1000 500 0 East Cairo West Cairo Cairo Center North Cairo South Cairo 37

Region 2 : Alex 1.8% 1.7% Session Failure Rate ( <10 % ) East Alex West Alex Northen Coast Matrouh 4.5 4.0 3.5 1.5 1.0 0.5 0.0 3.3 Average Setup Time ( < 10 sec ) 3.8 3.2 2.9 2.9 2.9 2.8 2.9 East Alex West Alex Northen Coast Matrouh 3500 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 3124 3089 2652 2433 2443 2420 2301 2127 2155 2137 1942 2024 East Alex West Alex Northen Coast Matrouh 38

Region 3 : Delta 9.0% 8.0% 7.0% 6.0% 6.9% 4.4% 4.1% 4.3% 3.5% 4.1% 2.1% 1.7% 1.8% 1.7% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar 8.4% Mahalla Tanta 6.0 5.0 4.0 1.0 0.0 5.0 4.4 4.0 4.2 3.7 4.0 3.9 3.6 3.5 3.4 3.4 3.6 3.2 3.3 3.43.6 3.2 3.3 3.4 3.1 3.1 3.3 3.4 2.8 3.1 3.2 3.2 3.1 3.1 3.1 3.2 2.7 2.7 2.6 2.8 3.1 2.3 2.4 Kafr El Shikh Shebin Zakazik 10th of Ramadan Average Setup Time ( < 10 sec ) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 3000 2500 2000 1500 1000 500 0 2521 2537 2323 2214 2390 2372 2447 2190 2253 2003 2049 2183 2252 2176 2368 2127 2293 2280 2100 2077 2118 2134 2020 2197 2181 21072110 2180 2065 1907 1921 2191 1987 2051 2043 2008 1737 1815 1862 1887 1709 1648 1465 1625 Kafr El Shikh Shebin Zakazik 10th of Ramadan Throughput (Kbps) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 39

Region 4 : Red Sea & Sinai 7.0% 6.0% Session Failure Rate ( <10 % ) 6.0% 2.2% 2.1% 2.2% Dahab Nouibaa Ismailia Suez Port Said Hurghada 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 3.5 3.4 3.4 3.4 3.2 3.1 3.1 2.8 2.7 2.8 2.8 2.8 2.7 2.6 2.7 2.7 2.6 2.4 2.3 2.4 2.1 2.2 Dahab Nouibaa Ismailia Suez Port Said Hurghada 3000 2500 2000 1500 Throughput (Kbps) 2394 2425 2381 2128 2182 2248 2332 2199 2194 2086 2171 2045 2048 1884 1862 1617 1960 1942 1927 1788 2568 2629 2547 2463 1000 500 0 Dahab Nouibaa Ismailia Suez Port Said Hurghada 40

Region 5 : Upper Egypt 2.8% Session Failure Rate ( <10 % ) 1.9% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 4.5 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 4.1 3.4 3.1 2.9 2.9 2.7 2.8 2.7 2.62.6 2.6 2.6 4.3 3.8 3.2 3.1 3.1 3.3 3.1 3.2 2.9 2.62.7 2.6 2.7 2.6 2.7 2.4 Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 3500 3000 2500 2000 1500 1000 500 0 Throughput (Kbps) 2352 2338 2298 22792241 2079 2241 2238 2276 1954 1949 2003 2057 2006 1759 1795 2038 1711 1673 1608 2816 2882 2720 2805 2705 2429 2388 2253 2280 1859 1863 1764 Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 41

4.2.3 Etisalat Quarterly Performance Progress The following graphs represent the performance for Etisalat network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 3.5% Session Failure Rate ( <10 % ) 3.7% 3.4% 2.8% 2.8% 2.6% 2.6% 2.4% 2.4% 2.2% 2.3% 2.1% 1.7% 1.7% East Cairo West Cairo Cairo Center North Cairo South Cairo 5.0 4.5 4.0 3.5 1.5 1.0 0.5 0.0 3.5 3.2 3.3 2.8 2.8 Average Setup Time ( < 10 sec ) 4.5 3.4 3.4 3.1 3.1 3.1 2.9 2.7 2.8 2.6 2.6 2.8 East Cairo West Cairo Cairo Center North Cairo South Cairo 3000 2500 2000 Throughput (Kbps) 2509 2403 2277 2257 2308 2234 21922194 2158 2095 2028 2004 2585 2506 2517 2515 2515 2445 2453 2149 1500 1000 500 0 East Cairo West Cairo Cairo Center North Cairo South Cairo 42

Region 2 :Alex Session Failure Rate ( <10 % ) 2.8% 2.2% East Alex West Alex Northen Coast Matrouh 3.5 1.5 1.0 0.5 0.0 3.3 2.9 Average Setup Time ( < 10 sec ) 3.3 2.9 2.6 2.4 2.3 2.3 East Alex West Alex Northen Coast Matrouh 3500 Throughput (Kbps) 3000 2500 2534 2572 2463 2446 2475 2489 2454 2261 2885 2738 2538 2287 2000 1500 1000 500 0 East Alex West Alex Northen Coast Matrouh 43

Region 3 : Delta 7.0% 6.0% 6.5% 3.4% 2.7% 1.8% 1.8% 1.9% 2.1% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 4.0 3.5 1.5 1.0 0.5 0.0 3.2 2.6 2.7 2.6 2.6 2.6 2.2 Average Setup Time ( < 10 sec ) 2.22.3 2.9 2.9 3.5 3.2 3.1 2.7 2.9 2.9 2.8 2.6 2.4 2.6 2.1 2.3 2.4 2.6 2.6 2.4 2.4 2.6 2.4 1.2 2.7 2.6 Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 3500 3000 2500 2000 1500 1000 500 0 2772 2874 2781 2660 2768 2713 24782541 2499 2512 2544 2550 2581 2371 2417 2396 2451 2409 2335 2499 2458 2325 2345 2388 2388 2233 2301 2288 2339 2284 2133 2088 2259 2164 2032 2044 2033 1977 2126 1852 1956 1981 1869 1645 Kafr El Shikh Shebin Zakazik 10th of Ramadan Throughput (Kbps) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 44

Region 4 : Red Sea & Sinai 3.5% Session Failure Rate ( <10 % ) 3.3% Dahab Nouibaa Ismailia Suez Port Said Hurghada Average Setup Time ( < 10 sec ) 4.0 3.5 1.5 1.0 0.5 0.0 3.5 2.4 2.4 2.4 2.4 2.4 2.3 2.3 2.3 2.3 2.3 2.3 2.2 2.2 2.2 2.2 2.3 2.2 2.1 2.2 2.2 1.8 Dahab Nouibaa Ismailia Suez Port Said Hurghada 3000 2500 2000 1500 1000 500 2794 2642 2652 2524 2498 2370 2369 2363 Throughput (Kbps) 2830 2856 2795 2782 2673 2633 2661 2578 2506 2478 2505 2456 2476 2389 2431 2312 0 Dahab Nouibaa Ismailia Suez Port Said Hurghada 45

Region 5 : Upper Egypt 4.5% 3.5% Session Failure Rate ( <10 % ) 3.8% 2.4% 2.3% 1.8% 2.1% 1.8% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 4.5 4.0 3.5 1.5 1.0 0.5 0.0 Average Setup Time ( < 10 sec ) 3.9 3.7 2.9 3.1 2.8 2.6 2.7 2.7 2.8 2.8 2.8 2.6 2.4 2.4 2.3 2.3 2.4 2.4 2.4 2.2 2.3 2.2 2.2 2.1 Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Throughput (Kbps) 3000 2500 2000 2185 1892 1819 1716 2485 2400 2428 2246 2239 2207 2091 1998 2672 2404 2371 2026 2540 2329 2232 2182 2161 2089 2049 1904 2388 2426 2206 2223 2563 2366 2326 2193 1500 1000 500 0 Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 46

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