CEE HOUSEHOLDS - NAVIGATING TROUBLED WATERS



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CEE HOUSEHOLDS - NAVIGATING TROUBLED WATERS Federico Ghizzoni Head of CEE Banking Division and Poland s Markets Division Deputy CEO and Management Board Member for CEE-Bank Austria Debora Revoltella Head of CEE Strategic Analysis, UniCredit Group Vienna, January 20, 2010

Executive Summary The households sector has been hit by the crisis and recovery will take time: Peaking unemployment and falling income growth marked a reversal of the usual trend in terms of convergence in living standards Decline in consumption matched to a rising saving propensity, even in a context of poor saving capacity Tensions in the labour market are set to hold in 2010 and 2011, as well as low consumption and high saving propensity Net financial assets dropped during the crisis, with recovery in 2009 mainly coming from a readjusted trend in consumption Compared to 2008, household net financial savings recovered in 2009, thanks to lower consumption and debt growth and some positive stimulus stemming from higher returns on savings We expect in 2010 and 2011 some additional growth, with improving economic conditions and only gradually recovering consumption Strong regional differentiation confirmed: In SEE, financial saving capacity will remain subdued in both 2010 and 2011, as households struggle with low income and a high share of their consumption being still devoted to primary needs Still tense labour market conditions and the persistence of some volatility in capital market performance will lead to only a mild re-acceleration in household financial savings in CE and other CEE countries starting from 2011 In terms of assets allocation, a gradual return to risky instruments is emerging following the flight to quality profile kept during whole 2008. Long-term investment vehicles, particularly of pension funds, still provide the most solid potential Recovery in the mortgage market will remain gradual, but the long-term potential is clear, as confirmed by the relative underpenetration. This is not the case in the consumer credit, where penetration levels peaked in the pre-crisis period UniCredit has taken a pro-active approach to support households during the crisis. Lending process has not been ceased. Specific initiatives have been launched in several countries focusing on loan restructuring and credit protection 2

AGENDA CEE Households and the crisis UniCredit strategy 3

The deep economic adjustments in 2009 resulted in rising tensions on labour markets and households financial stress Financial crisis hits CEE labour markets 3) CEE households financial conditions under stress 1),2) 20.0 17.5 15.0 12.5 10.0 ILO unemployment rate Sep 2009 Change in unemployment since Aug 2007 in % 10.9 9.7 13.4 10.9 140 130 120 110 EMU Baltics Central Europe SEE 7.5 100 5.0 2.5 0.0 1.3 0.0 1.9 0.8 1.9 0.2-1.1 2.4 0.6 4.5 2.3 90 80-2.5 Slovenia Romania Czech R. Bulgaria Russia Poland Croatia Hungary Slovakia Turkey Lithuania Estonia Latvia EMU Spain 70 May- 01 Feb- 02 Nov- 02 Aug- 03 May- 04 Feb- 05 Nov- 05 Aug- 06 May- 07 Feb- 08 Nov- 08 Aug- 09 4 Note: (1) Central Europe: Czech R., Hungary, Poland, Slovenia, Slovakia; SEE: Bulgaria, Romania; (2) Normalised indicator on household financial situation: How has the financial situation of your household changed over the last 12 months? (the higher the value the more households are better off); latest data for Lithuania, Romania and Turkey is June 09. Source: UniCredit Group CEE Strategic Analysis, EU Commission Services

clearly weighting on consumer spending and translating into some additional saving propensity The crisis led to clear reduction in the consumption attitude of households 1) translating into some additional saving propensity 1) 30 8% 20 Real consumption of households, % yoy growth 6% 4% Central Europe SEE Other 10 2% 0% 0-2% -10-20 Central Europe Baltics EMU SEE Other -4% -6% -8% yearly change in household net financial wealth (% of GDP) -30 Mar-06 Sep-06 Mar-07 Sep-07 Mar-08 Sep-08 Mar-09 Sep-09-10% 2006 2007 2008 2009E 5 Note: (1) Central Europe: Czech R., Hungary, Poland, Slovenia and Slovakia; SEE: Bulgaria, Croatia and Romania; Other: Russia, Turkey Source: UniCredit Group CEE Strategic Analysis

Flexibility of CEE labour markets weighted a lot. Automatic stabilizers helped but were not enough to fully weather the impact of the crisis EPL Index (Strictiness of Employment Protection)* Flexibility of labour markets and unemployment evolution in selected OECD countries 6.0 5.0 4.0 3.0 2.0 1.0 0.0 Slovenia Czech R. Russia Poland Slovakia Hungary Turkey Estonia -2.0 0.0 2.0 4.0 6.0 8.0 10.0 12.0 Change in ILO unemployment rate since Aug 2007 in % Automatic stabilisers introduced: Short-time work schemes in Bulgaria and Croatia (in Croatia with limitations), while in the Czech Republic plans are currently being discussed Resources, also leveraging on the European Social Fund, allocated to support job creation and training: In Romania, the European Social Fund (ESF) is expected to subsidise around 15,000 jobs In Russia, participants in a specific training programme are entitled to receive a salary during the training period Initiatives to encourage business start-up initiatives: In Bulgaria, Slovakia and other CIS countries (incl. some co-payments under EU-related programs) Unemployment allowances (amendments to the prevailing regulations regarding the amount, eligibility criteria and duration of entitlement): In the Czech Republic, the government opted for a weighting system in the benefit regime In Romania, duration of entitlement has been increased from six to nine months and starting from 2010 the minimum wage for public sector was increased by 18% to RON 705 (~ EUR 165) 6 Note: (*) 2008, regular workers; the OECD indicator of employment protection is a synthetic indicator of the strictness of regulation on dismissals (scale ranges from 0 (least stringent) to 6 (most restrictive)) Source: UniCredit Group CEE Strategic Analysis, Eurostat, OECD

Timid positive signs emerge, but the road to recovery for the households sector is long Some marginal improvement in household confidence as the global economy confirmed signs of increased stabilization 1) Growth in consumption likely to recovery but still constrained by subdued disposable income growth 2) 130 120 110 14.0 12.0 10.0 8.0 100 6.0 4.0 90 80 70 EMU Baltics Central Europe SEE 2.0 0.0-2.0-4.0 CEE - Wage yoy % growth, real CEE - Consumption yoy % growth, real CEE - Avg unemployment rate % 60 May- 01 Apr- 02 Mar- 03 Feb- 04 Jan- 05 Dec- 05 Nov- 06 Oct- 07 Sep- 08 Aug- 09-6.0 2005 2006 2007 2008 2009 2010 2011 7 Note: (1) Central Europe: Czech R., Hungary, Poland, Slovenia and Slovakia; SEE: Bulgaria, Romania; (normalised) sentiment indicator developed by the EU Commission; (2) CEE: Baltics, Bulgaria, Croatia, Czech R., Hungary, Kazakhstan, Poland, Romania, Russia, Slovakia, Slovenia, Turkey, Ukraine. Source: UniCredit Group CEE Strategic Analysis, UniCredit CEE Research, EU Commission Services

Stretched financial conditions to hold. Only a mild recovery in 2010-2011 with improving economic conditions and still subdued consumption Household net financial wealth (% of GDP) 1) Household financial savings ratio (% of GDP) 1),2) 60% 50% Central Europe SEE Other 8% 6% 4% Central Europe SEE Other 40% 2% 30% 0% -2% 20% -4% 10% -6% -8% 0% 2007 2008 2009E 2010F 2011F -10% 2007 2008 2009E 2010F 2011F 8 Note: (1) Central Europe: Czech R., Hungary, Poland, and Slovakia; SEE: Bulgaria, Croatia and Romania; Other: Russia and Turkey; (2) Yearly change in household net financial wealth as a share of GDP Source: UniCredit Group CEE Strategic Analysis

The financial crisis has dealt a major blow to the trend of diversification of CEE household wealth to be reverted CEE household financial assets (% on total) 1) 100% 90% 80% 70% Pension funds Insurance Mutual funds Securities and shares 60% 50% Currency and deposits 2) 40% 30% 20% 10% 0% 2001 2002 2003 2004 2005 2006 2007 2008 2009E 2010F 2011F 9 Note: (1) CEE: Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Slovakia and Turkey; (2) Including savings kept in construction banks and building societies for Croatia, Czech Republic and Slovakia Source: UniCredit Group CEE Strategic Analysis

The USA, the Eurozone and CEE: three areas, three different stories USA 2005 2006 2007 2008 2009E Pension and life insurance (% of GDP) 94.5 100.5 101.4 82.0 85.5 Mutual funds(% of GDP) 29.1 31.8 33.6 24.3 26.5 Currency and deposits (% of GDP) 39.5 41.0 42.4 44.6 44.6 Other non managed assets (% of GDP) 1) 165.1 174.8 175.3 145.1 158.1 EMU 2005 2006 2007 2008 2009E Pension and life insurance % of GDP 52.2 54.0 54.6 52.1 54.7 Mutual funds as a % of GDP 16.2 16.4 15.0 10.5 12.1 Currency and deposits (% of GDP) 51.3 52.1 53.8 57.4 58.8 Other non managed assets (% of GDP) 1) 71.6 73.8 70.0 54.3 56.4 CEE 2) 2005 2006 2007 2008 2009E Pension and life insurance % of GDP 5.6 6.2 6.6 5.3 7.3 Mutual funds as a % of GDP 3.5 3.6 4.4 2.3 3.0 Currency and deposits (% of GDP) 25.9 25.3 25.8 23.7 30.7 Other non managed assets (% of GDP) 1) 4.3 4.0 4.0 2.1 2.9 10 Note: (1) Including non-life insurance technical reserves, securities other than shares and listed shares; (2) CEE: Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Slovakia, Turkey Source: UniCredit Group CEE Strategic Analysis, PGAM Research

On the liabilities side, mortgage lending remained more stable relative to consumer financing CEE household financial liabilities (% on total) 1) 100% 90% Other loans 2) 80% 70% 60% 50% Consumer loans 40% 30% 20% 10% Loans for house purchase 0% 2001 2002 2003 2004 2005 2006 2007 2008 2009E 2010F 2011F 11 Note: (1) CEE: Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Slovakia and Turkey; (2) Other loans include also overdraft, revolving credit cards and financial leasing Source: UniCredit Group CEE Strategic Analysis

The crisis brought a strong reversal of solid growth in lending observed in the recent past. Recovery in the mortgage market will remain gradual, but the long-term potential is clear Bank loans to households sector (yoy % growth, not adjusted for FX movements) 1) 80.0 60.0 Central Europe Other SEE Baltics Loans for house purchase % GDP, 2009EST 1) 39% 16% 9% 4% 40.0 Central Europe SEE Other EMU 20.0 Consumer financing % GDP, 2009EST 1),2) 0.0 13% 17% -20.0 6% 7% -40.0 Jan-07 May-07 Sep-07 Jan-08 May-08 Sep-08 Jan-09 May-09 Sep-09 Central Europe SEE Other EMU 12 Note: (1) Central Europe: Czech R., Hungary, Poland and Slovakia; SEE: Bulgaria, Croatia and Romania; Other: Russia and Turkey; data for EMU refer to Nov 2009; (2) Incl. pure consumer loans, overdraft and revolving credit cards Source: UniCredit Group CEE Strategic Analysis, ECB

In the current environment, support to the household sector remains crucial to cushion the impact of the downturn Credit quality problems strongly linked to tight labour market conditions 1) 9% 8% 7% Households NPL ratio 6% 5% 4% 3% 2% 1% 0% 3% 5% 7% 9% 11% 13% 15% 17% 19% Unemployment rate 13 Note: (1) Sample of CEE countries including Bulgaria, Croatia, Czech R., Hungary, Poland, Slovakia and Turkey for the period 2005:Q4-2009:Q3 Source: UniCredit Group CEE Strategic Analysis

AGENDA CEE Households and the crisis UniCredit strategy 14

We have deployed a consistent retail strategy in CEE 2005-2007 2008 2009-2010 Main strategy M&A HVB incl. BA-CA ATF Bank Kazakhstan Ukrsotsbank Organic Growth & Market Share Sustainability Retail actions Merger of Banks in overlapping Countries Acceleration of best practices fertilization Homogenization of service models Branch Network expansion Product factories expansion Specialization of service models Network Optimization Sales Effectiveness Risk control 15

UniCredit banks in CEE leveraged on three main pillars to support their clients CUSTOMER CENTRICITY 1 2 3 NON STOP LENDING TO EXISTING CLIENTS CREDIT PROTECTION INSURANCE RESTRUCTURING OF EXISTING LOANS 16

Lending and credit protection hand in hand in supporting the households 1 Continuous crediting - Lending process has not been ceased in CEE banks, despite the regulatory requirements in some of the CEE countries - In many countries like HU and CZ, even the credit criteria has not been raised 2 Credit Protection insurance Before the economic downturn, UniCredit Group Banks in almost all CEE countries* are offering credit protection insurance for mortgage and consumer loans. The risk covered are: - Permanent disability - Temporary disability - Unemployment 17 * Only in Kazakhstan and Bosnia and Herzegovina the product is so far not launched

Loan restructuring measures have been launched in Bulgaria, Romania, Croatia, Hungary, Russia, Kazakhstan and Ukraine 3 Loan Restructuring Tailored repayment solutions for clients in difficulty to repay due to temporary unemployment or financial difficulty of the household. Main criteria for defining the new re-payment conditions : 1. Origin of the clients difficulty 2. Capability for monthly re-payment Product Mortgage Consumer loan A Prolongation of tenor A Prolongation of tenor B Prolongation of tenor + grace period on principal (total) B Prolongation of tenor + grace period on principal (total) Measure Result C Prolongation of tenor + reduction of installment to a sustainable level 1 Total of above 169,000 private individuals are contacted between May and october 2009 27,000 clients of the banks accepted the restructuring proposal of the bank Stable level of NPL ratio 18

Annex - Household Structural Financial Indicators Bulgaria 2008 2009 2010 2011 Household Financial Assets (% GDP) 46.4 49.8 52.2 54.3 Household Financial Liabilities (% GDP) 31.3 32.6 33.3 34.0 Household Net Financial Wealth (% GDP) 15.1 17.3 18.9 20.3 Croatia 2008 2009 2010 2011 Household Financial Assets (% GDP) 73.2 78.9 80.5 82.8 Household Financial Liabilities (% GDP) 38.3 39.0 38.9 39.1 Household Net Financial Wealth (% GDP) 34.9 39.9 41.6 43.7 Czech Republic 2008 2009 2010 2011 Household Financial Assets (% GDP) 67.9 72.0 73.8 75.9 Household Financial Liabilities (% GDP) 27.9 29.9 31.7 34.3 Household Net Financial Wealth (% GDP) 40.1 42.1 42.0 41.5 Hungary 2008 2009 2010 2011 Household Financial Assets (% GDP) 65.5 71.9 73.8 75.8 Household Financial Liabilities (% GDP) 35.8 37.2 36.4 37.0 Household Net Financial Wealth (% GDP) 29.7 34.7 37.5 38.8 Poland 2008 2009 2010 2011 Household Financial Assets (% GDP) 62.3 66.2 68.5 70.8 Household Financial Liabilities (% GDP) 29.1 30.4 30.8 31.3 Household Net Financial Wealth (% GDP) 33.2 35.8 37.7 39.5 Romania 2008 2009 2010 2011 Household Financial Assets (% GDP) 26.6 33.3 34.8 35.6 Household Financial Liabilities (% GDP) 21.9 21.7 21.3 21.3 Household Net Financial Wealth (% GDP) 4.7 11.6 13.6 14.3 Russia 2008 2009 2010 2011 Household Financial Assets (% GDP) 21.2 24.9 24.7 25.2 Household Financial Liabilities (% GDP) 10.7 10.1 9.7 9.8 Household Net Financial Wealth (% GDP) 10.5 14.8 15.0 15.4 Slovakia 2008 2009 2010 2011 Household Financial Assets (% GDP) 50.0 62.6 64.5 67.1 Household Financial Liabilities (% GDP) 19.2 22.1 23.8 26.0 Household Net Financial Wealth (% GDP) 30.8 40.4 40.7 41.1 Turkey 2008 2009 2010 2011 Household Financial Assets (% GDP) 39.6 44.3 44.8 47.0 Household Financial Liabilities (% GDP) 12.4 13.3 14.0 15.2 Household Net Financial Wealth (% GDP) 27.2 31.0 30.8 31.8 19 Source: UniCredit Group CEE Strategic Analysis