THE INTELLIGENT APPROACH TO PRINT AND MAIL PRODUCTION

THE INTELLIGENT APPROACH TO PRINT AND MAIL PRODUCTION

The Intelligent Approach to an Efficient Mailstream The mailstream is immense, diverse, rapidly changing and essential to world-class customer communication management. What is it exactly? The mailstream is everything your company sends back and forth to customers and your organization. It's the mail and documents physical or digital and packages, from database to document creation to production, delivery and response. The mailstream affects every facet of business from billing, collecting and financial reporting to shipping and receiving, to sales and marketing, customer care, compliance and operations. End-to-End Solutions for Maximum Value Efficient print and mail operations require end-to-end solutions with a higher level of intelligence in all areas. This includes intelligence about your customer to ensure relevancy in customer communications and intelligence about your channels to manage media preferences. At the heart of mailstream optimization is Production Intelligence. 2

Production Intelligence Optimizes Your Mailstream Production Intelligence enables optimal efficiency and integrity for every production print and mail environment. It provides users the ability to interpret vast quantities of data and turn it into actionable information. Production Intelligence means real time access and analysis of critical performance indicators to improve the speed and effectiveness of your operations. Production Intelligence improves your postal management to improve document integrity and cost savings. It enhances your operations and saves labor and time through output and Automated Document Factory (ADF) management. It ensures that you are prepared to face the changing USPS rate structure. Pitney Bowes: global leader for mailstream solutions The Time to Examine Your Mailstream Options is Now! Your customer communication demands have changed and continue to change. The mailstream is evolving at an increasingly rapid pace with advances in technology, process improvements and new insights. Mailstream solutions are transforming the way businesses direct the flow of physical and electronic mail and documents. The proposed USPS rate case, if approved, may create a more challenging mailing environment one that can have an impact on your bottom line. The keys to staying ahead are information, ideas and expertise. Pitney Bowes is the global leader in mailstream solutions, providing the world s most comprehensive suite of software, hardware, services and support to help companies manage their flow of mail, documents and packages. In the past ten years we have invested over $1 billion in research and development to stay at the forefront of the evolving mailstream with innovative solutions, new products, new programs and diagnostic tools to help you determine the best practices for your organization's needs. Our mailstream experts can help you improve your operations with capabilities that span the mailstream process from document creation and management through production and distribution. 3

Production Intelligence in Action Your mailstream can be optimized to increase your profits and we can show you how. Pitney Bowes end-to-end mailstream solutions include software, hardware and services that integrate and optimize the flow of mail, documents and packages from creation to database to production to distribution, tracking, delivery and analysis. Four key dimensions of Production Intelligence are required for an effective end-to-end process: Total Postal Management Controlling your postal spend Total Postal Management increases deliverability, streamlines mailing workflow and reduces postal costs. Efficient management of mailings, addresses, postal requirements, ZIP Code sorting and other mailing efficiency processes can save a company thousands of dollars off the bottom line. Total Postal Management solutions include mail efficiency software, presorting software and equipment, metering systems and postage accounting software. Output Management Gaining control of production workflow Robust Output Management software provides the foundation for an Automated Document Factory (ADF) with centralized print control, print transformation ( any-to-any ) and document re-engineering solutions, resulting in more effective asset utilization along with increased process, job and document level integrity. Output Management solutions include software for centralized and automated workflow, real time workflow re-engineering and real time document re-engineering. 4

13 14 15 4 1 2 3 5 6 7 12 10 11 In the typical enterprise mailing operation or service bureau, a set of tools and processes have to work 9 together to turn your mailstream into a factory 8 for efficiency, reliability and cost savings. 1 Address Quality and Postal Automation Automated Document Factory (ADF) Management Producing and delivering high integrity customer communications ADF Management solutions optimize workflow, capacity and production by managing quality, cost, performance and compliance across the entire document factory. When combined with Output Management, the ADF increases the efficiency of the entire print and finishing process for an optimal level of integrity while ensuring timely and accurate communication and customer satisfaction. ADF Management solutions include software for automated production management and reporting, and file-based inserting. Rate Management For the most effective communications at the lowest cost Rate Management ensures the necessary mail preparation, mailer behavior and processing realignment to keep postage costs manageable under the proposed rate case. Mail piece shape optimization allows documents to be produced with lower mailing costs and higher impact without affecting the original business application. Rate Management solutions include mail efficiency software, output management software and folded mail processing. 2 Presort Processing 3 Control File Creation 4 Document Creation and Print Stream Re-engineering 5 Print Workflow Management 6 ADF Productivity Management 7 Centralized Postal Accounting 8 Sheet-fed and Continuous Form Printing 9 Automated Reprints 10 High Speed Inserting w/ File-Based Processing 11 High Speed Offline Digital Metering 12 Consolidated Inserting and Bindery Work Cell 13 High Speed Inserting Platform w/ Inline Printing and Digital Metering 14 Flats to Folded Processing 15 Mail Sorting The mailstream is driving changes in the world economy, allowing companies to connect better with their customers, making remote commerce possible and fueling the improved business performance needed to compete in today s world. 5

What Pitney Bowes Mailstream Solutions Mean for Your Organization Pitney Bowes brings you advances in technology, process improvements and new insights that make it possible to improve results and do more with less. Sometimes even minor improvements throughout the system result in long-term savings of hundreds of thousands of dollars. Pitney Bowes Mailstream Solutions Provide Improvements in Four Key Areas: Integrity & Compliance Achieving maximum accuracy Meeting SLA s Efficient mail validation Minimizing risks Productivity Meeting SLA s on time Maximizing asset utilization Optimizing throughput the capacity and flexibility to meet peak demands Postage Cost USPS discount maximization Effective postal funds management Customer Satisfaction On time mail Accuracy Clarity of message Mail piece relevance Customized Mailstream Value Analysis The Pitney Bowes Mailstream Value Analysis is an analytical tool to help you understand the value of your mailstream and identify ways of improving your Customer Communication Management. For more information, talk to your Pitney Bowes representative or contact us at: (800) 983-9368 Visit us on the Web at www.pbdmt.com MAILSTREAM VALUE ANALYSIS For Production Intelligence 6

Here is an in-depth look at how four dimensions of Production Intelligence can help you harness the full power of your mailstream. Total Postal Management Output Management ADF Management Rate Management

Our End-to-End Solutions Add Intelligence into Every Communication With communication intelligence in your mailstream, your relationships with customers, prospects, suppliers and employees become more effective, more efficient and far more profitable. Production Intelligence, including Total Postal Management, Output Management, ADF Management and Rate Management builds business success through enhanced compliance & integrity, productivity, postal discounts and customer satisfaction. It s all part of a strategic framework known as Customer Communication Management, an approach that adds intelligence and value at every step. With a single, high-definition view of your customers, Customer Intelligence makes every customer contact more relevant and purposeful. By turning the data and documents running through your print and mail operations into actionable information, Production Intelligence helps ensure that every communication is accurate and efficient. Through the seamless management, distribution and analysis of physical and electronic communications, Channel Intelligence provides for more consistent, more effective customer experiences. For more information, call us today at (800) 983-9368 or visit us on the Web at www.pbdmt.com. Pitney Bowes Inc. 37 Executive Drive Danbury, CT 06810-4148 Tel: 800.983.9368 203.792.1600 Web: www.pbdmt.com Pitney Bowes has the software, services and hardware for end-to-end mailstream solutions that integrate and optimize the flow of mail, documents and packages across a range of business operations. Pitney Bowes, the Corporate Design and Engineering the flow of communication are registered trademarks of Pitney Bowes, Inc. USPS is a registered trademark of the United States Postal Service. 2006 Pitney Bowes Inc. All Rights Reserved. An Equal Opportunity Employer. Printed in U.S.A. AD11811 1206