Planon Universe A proven, innovative, easy-to-use IWMS platform
Planon Universe includes: Innovative software solutions Proven and ready-to-use best practices Easy-to-use and role-based interaction Value based license models Efficient cloud deployment Customer centric services and support Organizations are in a continuous search to make their workforce as effective and productive as possible to improve bottom line results, competitive edge, and shareholder value. More than ever, facility and real estate managers are challenged to deliver high performing workplaces that encourage people to work, collaborate, innovate, and learn. By continually balancing investment in the physical environment, supportive services and innovative technology, facility and real estate managers can gain more efficiency and quality in their processes, measurably reduce corresponding costs, and successfully contribute to their core business. Planon Universe is an innovative Integrated Workplace Management system (IWMS) platform that unifies all stakeholders in a continuous improvement process that aims for the optimum in workplace performance. Be it a single desk or a complex environment of connected buildings scattered around the globe. Organizations benefit from Planon Universe immediately as this IWMS platform combines innovative software solutions with proven best practices and easy-to-use interaction for all workplace stakeholders. To gain even more efficiency, Planon Universe can be operated in Planon s secure and reliable cloud service that further reduces Total Cost of Ownership (TCO) and increases your flexibility. 2
Innovative software solutions Planon Universe offers a full IWMS suite of software solutions that are operated from one technology platform, truly based on a single-source-of-truth, and integrated by design. This ensures organizations full transparency across their portfolio and processes, allowing targeted efficiency improvements and cost reduction actions. Due to the high configurability, Planon software solutions are future-proof and drive business innovation and agility. These solutions offer processes in: Real Estate Management Providing strategic information and streamlined processes for optimizing any real estate portfolio. This solution enables optimal support throughout the real estate lifecycle, facilitates the primary processes, and reduces accommodation and operational costs. Space & Workplace Management Providing tools to plan, manage, and operate different accommodation and workplace concepts. This solution helps optimize space utilization, improves the occupancy of meeting spaces and workplaces, and increases the service level for employees. Maintenance Management Ensuring optimal asset performance for buildings, installations, and equipment, while enabling costefficient maintenance. This solution combines accurate planning with execution of preventive and conditionbased maintenance to reduce costs, minimize disruption, and enable business continuity. Integrated Services Management Integrates people and workplacefocused FM and IT business services into a single solution, allowing control and monitoring throughout the request-to-delivery process. This solution monitors Service Level Agreements and helps to increase employee productivity and customer satisfaction. Sustainability Management Measures and monitors the sustainability profile of buildings and processes in a continuous circle and enables improvements. This solution helps to reduce an organization s energy consumption and emissions and facilitates reporting compliance with local or national legislation. 3
Proven and ready-to-use best practices For all software solutions, Planon Universe includes a suite of best practices called Accelerator, accelerating the initial implementation and driving continuous innovation to improve your organizations performance. Accelerator encompasses over 30 years of combined experience in 2,000 worldwide implementations into a standardized best practice that includes proven and ready-to-use processes. Accelerator provides pre-configured processes, including workflows, catalogues, reports, dashboards, templates, roles, authorizations, data import facilities and configuration descriptions. It provides the tools to run operations efficiently and effectively. Besides the default Accelerator best practice, Planon Universe also offers market specific versions and a version especially for service providers. Benefits from Accelerator include: Shortened time-to-value: Accelerator reduces the time and effort spent in initial design and implementation by offering true out-of-the-box business processes that ensure fast and measurable results. Working with standards: Accelerator includes industry standards from IFMA, CoreNet, CEN, OSCRE, LEED, BREEAM and many more that enable benchmarking, chain integration, and the use of a common language. Simplified implementation: Accelerator allows you to use business processes immediately without any design and configuration effort. After having your first experiences, you can decide to easily implement specific changes or local additions. Integrated processes: all Accelerator processes are interconnected and integrated-by-design, driving more value from your Planon solution and facilitating cross-discipline processing, reporting, and analyses. Ongoing innovation: Accelerator offers the flexibility to adapt Planon innovations and new business processes very easy and fast. This ensures alignment with evolving needs and allows you to innovate continuously to maximize your core business contribution. 4
After implementing the Planon solution we can report information easily and consistently to save us considerable time. Wil Boemen, European Head of Facility Management & Sustainability Iron Mountain 5
Easy-to-use and role-based interaction Planon Universe unifies all workplace related personas in one integrated platform. Core business employees, managers, FM or RE specialists, field engineers, or service providers; all users get access to relevant functionality in a very easy way, aligned with their profile and needs. By supporting different user interactions on multiple devices, the user acceptance of Planon Universe is extremely high and the length of time it takes to learn is very short. Unifying all stakeholders in one platform supports full end-to-end chain integration and enables full monitoring and control. We simply need reliable management information about our worldwide portfolio to meet our targets. Ian Dunning, Global Facilities Director, Unilever 6
Role-based interactions include: Easy-to-use and intuitive Self-Service apps that support business employees in their daily work by easily requesting a service, finding a colleague, searching for a free desk, booking a meeting room, or checking into a workplace. Self-explaining and web-based Self-Service functions like reserving a meeting room for recurring meetings, ordering lunch or guests catering, entering a travel request, preregistering visitors, or simply to query your requests and their actual status. A personalized start page where all Planon users can immediately access information and functions that are relevant to them. This includes graphical dashboards, KPI s, my requests, my approvals, gadgets (such as Google Maps, Twitter or traffic and weather information), and immediate access to all Planon solutions and relevant processes. Rich functionality in an easy webbased and consistent interaction for front office hosts, back office specialist, planners, managers, financial controllers, or administrators. This includes task specific interfaces, context sensitive interactions, extensive authorizations, graphical workflows, CAD integration, intuitive plan boards, easy search functions and extensive reporting. Specialized mobile apps for field engineers that need to execute their assigned maintenance or services work on building and assets across the portfolio. This includes functions like time registration, health and safety validations, stock management, job closing, documentation and customer sign off. 7
Value based license models Planon Universe is based on a persona centric software license model that is aligned with the different types of users and the functionality and technology they need. This allows organizations to compose a license that exactly meets the need of their business, making their license both transparent and scalable. As value is driven by functionality and flexibility, Planon Universe by default includes extensive configuration tools, integration tools, and reporting facilities. This ensures a complete license that includes everything you need. Planon Universe is available in two license models: Perpetual license Allowing you to use Planon Universe for an unlimited period of time. The perpetual license is offered in combination with an annual maintenance contract that guarantees your helpdesk support and availability of software updates. Software as a Service (SaaS) license Allowing you to use Planon Universe on a monthly pay-per-use basis in a flexible model that supports increasing or decreasing your license. The SaaS license automatically includes helpdesk support and by default includes Planon s secure and reliable full cloud service. 8
Efficient cloud deployment Planon Universe can be installed either on your premises or within Planon s state of the art cloud platform that is based on Amazon technology. The choice for on premise or cloud deployment is determined by your company s IT strategy and resources availability. By default, cloud deployment benefits from lowest TCO, maximized continuity and best scalability. Key other benefits from Planon s our cloud deployment include: Full unburden in Planon Universe exploitation as installation of software updates and new releases, backups and IT infrastructural maintenance is full included. Use of special cloud based collaboration tools that allow easy interaction with helpdesk staff, product specialist or sharing experiences with other customers. Easy access to online knowledge, e-learning offerings and special instruction video s for specific topics. Easily online manage your Planon Universe licenses, temporarily extend your license for specific personas during peak times or decrease your license whenever needed. Speed up your initial implementation process and reduce the need for internal IT resources, efforts, and IT infrastructure by simply consuming Planon Universe via this cloud service. 9
Customer centric services and support Planon Universe encompasses professional services during its full lifecycle of use within your organization, from preparation and implementation until use. Planon s highly educated and experienced consultants help worldwide customers to constantly improve the use of the software, drive innovation in their processes, and get the best value from their solutions. Planon Universe delivers services from a one-stopshop principle, securing quality, ensuring continuity, and taking full responsibility for customers needs. Planon s services include: Preparation services Optionally review or redesign your business processes, write business cases or Return of Investment scenarios, and prepare project organizations to ensure a smooth and result-oriented implementation. Implementation services Including project management, configuration of interfaces and integrations, business consultancy, eventual fine-tuning of Accelerator, and training. These services are based on standard methods and ensure an on-time and in-budget project. Exploitation services Include Planon s professional 24/7 helpdesk, e-learning, training, application management services, technical support and software maintenance on interfaces. 10
By using one integrated solution instead of multiple tools, we considerably reduce potential data failures in isolated systems. Pascal Milland, Vice President Facilities Management Services, Sodexo 11
With over 30 years of experience, Planon is the leading global provider of software that supports organizations that aim to optimize workplaces, services and assets. Planon delivers innovative software, proven best practices and professional services that increase workplace productivity and cost efficiency. Planon s software has been completely designed in-house and is fully integrated to deliver reliable management information. Gartner the leading independent technology research organization has consistently rated Planon as a global leader in their Magic Quadrant for Integrated Workplace Management Systems (IWMS). Planon has implemented its comprehensive solutions for over 2,000 clients, supported by offices around the world. To learn more about Planon s IWMS and CAFM software, visit or follow us on Twitter @Planon_US or @Planon_CA. international Tel.: +31 24 641 31 35 info-int@ CANADA Tel.: +1 514 789 55 33 info-ca@ hong kong Tel.: +852 2806 3511 info-hk@ the netherlands Tel.: +31 24 641 31 35 info-nl@ austria Tel.: +43 732 665 284 info-at@ france Tel.: +33 1 55 85 09 00 info-fr@ INDIA Tel.: +91 40 401 134 09 info-in@ united kingdom Tel.: +44 1273 823 557 info-uk@ BELGIum Tel.: +32 15 440 088 info-be@ germany Tel.: +49 69 244 503 90 info-de@ SINGAPORE Tel.: +65 6488 2133 info-sg@ united states Tel.: +1 781 356 09 99 info-us@