HealthView Schedule Cardiovascular Information Systems www.lumedx.com sales@lumedx.com
Today s Business Challenge: Managing Patient, Physician, Staff, and Room Schedules Efficient scheduling is crucial to delivering quality patient care. High patient volumes and dispersed care resources make scheduling cases difficult even on routine days. When emergency procedures arise, cases run long, or staff are unavailable, changes must be made quickly and communicated to everyone affected. Current scheduling systems lab whiteboards, software loaded on a few select PCs, paper and pencil, or calls to department staff are time-consuming, incomplete, and often inaccurate. With these systems physicians and staff cannot access the schedule outside the lab or select posted areas. Many times the schedule is already out of date by the time it is printed and posted or faxed to other departments. A center of excellence requires an electronic solution that provides user-friendly, real-time scheduling of patients, physicians, staff, rooms, and labs. The Solution: HealthView Schedule, Real-Time Patient and Resource Scheduling HealthView Schedule is the complete scheduling solution for your medical center and is the only scheduler linked to both the hospital information system and your department s patient medical record. HealthView Schedule smooths every aspect of the scheduling process. When making an appointment, HealthView Schedule pulls patient demographics information from your hospital information system and Apollo to prepopulate fields. Required equipment, such as an IVUS machine, can be reserved, preventing overbooking of the equipment. Staff can be assigned to help with the patient s particular needs, such as a bilingual staff member or assigning the same staff member for re-admitted patients. From there, you can set a message to alert the scheduler that it is time for a reminder call to the patient. Notes such as the patient s allergies or special needs help staff prepare for the patient. Giving staff this critical information up front ensures the patient s needs are met in a timely manner no more surprises or last- minute scrambling. Making changes to the schedule is easy-simply drag and drop appointments from room to room, day to day, month to month, etc. Bump patients for emergencies, reserve rooms for physician groups, or block off facilities for maintenance. It s easy. Communication with Patients, Physicians, Departments, and Remote Sites HealthView Schedule runs real-time on the medical center s secure intranet, broadcasting up-to-the-minute information throughout the center and to remote sites. Each department controls its own schedule, giving custom permissions to users and groups based on their needs. HealthView Schedule pulls patient demographics from your centralized Apollo clinical data repository, so your patient data is standardized, even though control over appointments is decentralized within the departments. So your medical center achieves the benefits of a consistent, accurate clinical database, while at the same time leaving control of the schedule to the department the best of both worlds.
Spend Time with Patients, Not on the Phone By delivering up-to-the-minute scheduling information, departments can drastically reduce time spent on the phone making and changing appointments and updating callers if the schedule is running behind. Instead, staff can refocus their efforts on their patients, quality care, and operational efficiency. Share Real-Time Patient Status to Improve Patient Flow Between Departments HealthView Schedule enables you to track patients through each step of their care. For instance, when patients arrive in the lab just click a box to record the patient s arrival time with a time-stamp. The patient s appointment immediately changes color on the schedule. This color coding is a quick and easy way to signal the current status of arrived. Each department can create their own check points, based on what is most important to them. The department can blind information sent to other departments to maintain HIPAA compliance. For instance, the ER views a blinded cath lab schedule to see when rooms are available. The CCU can view upcoming lab patients, including the progress of the procedure and notes to anticipate and prepare for the patients arrivals. Patient & Family Satisfaction: How Scheduling Can Help A monitor can be set up in the reception area to show case progress, with patient-identifable information encoded. Families can track the progress of their loved ones on the schedule, including the scheduled length of the procedure. This simple idea reduces the number of questions to staff, and goes a long way in improving patient and family satisfaction. In addition, HealthView Schedule tracks the history of each appointment how many times it was rescheduled, reasons for change, etc. That way if patients are rescheduled you can give greater priority to those that have been moved before. End Scheduling Conflicts Across Departments HealthView Schedule automatically checks for scheduling conflicts even across departments ensuring there are not duplicate bookings of physicians, patients, or resources. Each conflict generates a specific warning message, so correcting the schedule is easy. Schedule with Appointment Window The HealthView Schedule Difference: Multi-dimensional Tool Integrated with EHR Scheduling can act as a catalyst driving improvement efforts throughout your medical center. HealthView Schedule accurately tracks: Room & equipment use Staffing levels overtime with reasons Cancellation with reasons Scheduled vs. actual start times
Volumes by day, month Procedures performed Reminder phone calls With this data, and more than a dozen metric reports, you can make informed decisions to enhance patient satisfaction, reduce overtime and costs, optimize efficiency, and grow volumes-all the while maintaining quality of care. Because scheduling touches every team in the medical center, even modest improvements in workflow efficiency can provide a major margin impact, generating substantial short- term ROI. Metrics & Analysis Just a quick glance through the analytical reports can easily reveal anomalies. These low-hanging fruit can many times be corrected simply by making everyone aware that a problem exists. Further analysis can turn report information into actionable data. Metric reports are most important in negotiations with physician groups, patient satisfaction, and planning in growth in volumes. Since scheduling data can be stored indefinitely, opportunities for analysis are great. Metrics such as overtime hours and cancellations are tracked along with the reasons given for delays. When an appointment is delayed on the same day as the procedure it will be recorded for quality purposes. Customize for Your Site HealthView Schedule is very customizable and equally effective for single physician offices or large health systems. You can configure normal workdays with start and end times, and holidays. Room closures and meetings can be blocked off and much more. And instead of rooms you can choose to schedule clinicians, nutritionists, or any other resource. You can also configure which fields are shown in the schedule blocks, such as the physician s name, notes, procedure time, etc. The HealthView Suite HealthView is the most comprehensive set of software applications, integration tools, and supporting services in the industry. As a modular suite, HealthView allows you to pick software applications to manage the major tasks and workflow in your department, adding to them over time. As an integrated suite, HealthView delivers continuous and comprehensive intelligence across the cardiovascular service line.
About LUMEDX: LUMEDX is the market leader in fully integrated cardiovascular information and imaging systems (CVIS), and a pioneer in cloud-powered healthcare solutions. Our comprehensive suite of software and services enables high performance workflows, optimal integration of clinical and HIS data, and improved continuity of care. We develop all our solutions with the firm belief that the delivery and management of healthcare is best served by a community of providers linked and empowered by technology. For more information about LUMEDX and HealthView, contact sales@lumedx.com. Cardiovascular Information Systems www.lumedx.com sales@lumedx.com 555 12th Street, Suite 2060, Oakland, CA 94607 Tel 800.966.0699 Fax 510.419.3699