Department of Posts Introduction to IT Modernisation Project

IT Modernisation Project To Be A Technology Enabled Self Reliant Market Leader IT Modernisation Project - Vision and Initiatives Increase Market Share and Revenue Offer New Products and Services Deliver Improved and Consistent Customer Care Drive High Employee Satisfaction Empower Rural Post Offices through Technology

IT Solutions supporting Vision Enable anytime anywhere banking, supported by 1000 ATMs, mobile and web based access for all the users. Manage India post website Customer service call center E-Commerce solution for Department of Posts Enable applications for all accounting modules and personnel management. Improve employee productivity through better manpower planning IT Modernisation Project Increase visibility into mail operations (at the article level and overall volume) Enable mail applications such as track & trace and point of sale Enable fully integrated life insurance platform Enable efficient and cost effective service to existing and new customers Rural ICT Hardware devices and applications for approximately 1.30 lakh GDS Post Offices Enabling Branch post offices to perform all transactions electronically

Eight projects supporting the solution Change Management Rural ICT Hardware Rural ICT System Integrator Network Integrator IT Modernisation Project Data Centre Facility Mail Operations Hardware Financial Services System Integrator Core System Integrator

IT Modernisation Project Pilot Pilot Phase- CBS & PLI Delhi Rajasthan Uttar Pradesh Assam PLI 7 Circles, Two hundred locations 8 HOs, 192 SOs Andhra Pradesh Maharashtra Karnataka Tamil Nadu CBS 8 Circles One hundred twenty four locations 112 HOs, 12 SOs

Summarized Project status- Key Milestones Contract Vendor Summarized Status Change Management (CM) Data Center Facility (DCF) Network Integrator (NI) Financial System Integrator (FSI) M/s TCS I. 1st Cycle Deliverables : a. CM workshops- Completed b. Change readiness Survey- Completed. c. Stake holder Management- Completed. II. Cycle 2 for Change Management Workshops (CMW) Completed and Stakeholder Management is in progress III. Change Network and Communication & Awareness activities in progress M/s Reliance I. Primary Data Center has been handed over-with effect from 3 rd April 2013 II. Detailed Engineering Design for DRC accepted by the Department III. Status of DRC : Site hand over work in progress M/s Reliance team in PTC Mysore today for final assessment. M/s Sify I. Installation & commissioning of Primary DC Network, NOC Integration & Commissioning- Completed II. WAN migration & Roll out in progress (3800 Locations reported completed by M/s Sify as on 26 th Sept 2013) M/s Infosys Present Status: Delayed T+3 Deliverables- Completed CBS 1. System Testing- UAT Cycle 2 in progress 2. Training- Delayed 3. Pilot Implementation- Delayed PLI 1. System Testing- UAT not started 2. Training- Delayed Pilot Implementation- Delayed

Summarized Project status- Key Milestones Contract Vendor Summarized Status Core System Integrator (CSI) M/s TCS I. Implementation Plan- Submitted by TCS- Accepted by DoP II. Installation & commissioning of Central Hardware a. Wave 1- Completed- Acceptance in progress b. Wave 2 & 3- Installation completed. III. Detail Design Document- Deliverable submitted, review in progress Rural System Integrator (RSI) M/s Infosys Rural Hardware (RH) - Mail Operations Hardware (MOH) Contract signed with M/s Infosys. Project start date T dependent on the commencement of implementation phase of Rural Hardware project. Hence, presently on hold. I. Fresh RFP published on e-procurement portal on 12 th Jul 2013 II. Bid opened on 9 th Sep 2013. III. Pre-Qual Evaluation over. Technical Evaluation in progress - RFP floated on 17 th May 2013. Tech Bid opened on 1 st Aug 2013. Pre-Qual Evaluation Completed. Tech Evaluation in progress. PMU Tools - M/s Satyam Computer Services Ltd selected as vendor. LoI issued on 13 th Sep 2013. Contract to be signed.

Program Status CBS Pilot training expected to start in December 2013; PLI UAT started in November 2013 CM 82 workshops conducted across India CSI Solution Design completed CBS Solution accepted, Pre Pilot Training completed Network links deployed at 4000+ locations State of Art DC Commissioned, April 2013 Project Kick Off at Directorate workshop on September, 2012

Key Solutions Core Banking Postal Life Insurance Mail Operations Rural ICT - 8 -

Core Banking Key Features Ability to capture KYC related data Multi- language support Automatic transfer/credit/interest/maturity amount from SB/RD/TD/PPF etc. to any internal SB account or through ECS Multiple delivery channels Core Banking System generated mails/letters/requests/advice in case of maturity etc. Anytime- Anywhere banking

Core Banking Enablers Call Centres Post Office application Web- portal ATM Phone Banking Internet Banking

Mail Operations Key Features Postage based on service selected, weight, volumetric size and destination etc Tracking of Mails through Unique barcode Minimized fraud and maximized trust through digitized proof of delivery Payments at the counter through additional payment modes including credit, debit card etc Mail Operations Online estimation for various products/services Article weight shall be automatically captured at the PoS terminal through integrated weighing machine Customer shall be able to request for pick up from premises

Rural ICT Key Features Scanning of documents and barcodes Provision of Solar Panels for battery charging at all Branch offices Introduction of Smart Cards Biometric Authentication Rural ICT English, Hindi & regional language support Offline operations for systems

Postal Life Insurance Key Features Policy service request submission channels Online Post Office CPCs Customer Call Center Transaction history of a customer: Premium History Loan History Claim History Income-Tax Certificate Around 809 Central Processing Centers (CPCs): Automated claims management and renewal notices Better manpower utilization Integrated document management Web portal hosting of all bar-coded documents Customer Portal: System to identify potential customers Agent Portal: System to manage

Rural ICT Key Features Scanning of documents and barcodes Biometric authentication Rural ICT Introduction of Smart Cards Offline operations for systems Provision of Solar Panels for battery charging at all Branch offices - 14 - English, Hindi & regional language support

Benefits of the IT Modernisation Project For the Customer For the Department For the Employee Better reach of the government to the rural and semi-urban locations through mobile remittances, mobile banking, mobile insurance Improved quality of service, leading to enhanced customer satisfaction Transparency in social security and employment guaranty schemes Faster and reliable delivery of services Multiple touch points like ATMs, Mobile, Internet, Call Centre Faster processing of service related requests Enhancement in revenue & market share for the Postal Department Better decision making and operational planning due to availability of management information in a timely manner Potential reduction in the transaction cost through automated processes Increased productivity and accountability Improved quality of service, leading to enhanced customer satisfaction Reduction in manual work, leading to enhanced employee satisfaction Opportunity for the employees to learn new skills and develop expertise Employees to have the sense of pride - of working for a growing and vibrant organisation - 15 -