Nationality: Belgian. Professor of Public Administration, Department of Public Administration, Erasmus University Rotterdam (August 2011 - present)

STEVEN VAN DE WALLE Nationality: Belgian Department of Public Administration Faculty of Social Sciences Erasmus University Rotterdam P.O. Box 1738 3000 DR Rotterdam The Netherlands vandewalle@fsw.eur.nl http://www.stevenvandewalle.eu +31 (0)10 408 2518 ACADEMIC APPOINTMENTS Professor of Public Administration, Department of Public Administration, Erasmus University Rotterdam (August 2011 - present) Fellow, Public Management Institute, K.U.Leuven (vrijwillig wetenschappelijk medewerker) (2006 present) 2014-2016 Fellow, Center for Organization Research and Design (CORD), Arizona State University Associate Professor of Public Administration, Department of Public Administration, Erasmus Universiteit Rotterdam (2008-2011) Lecturer in Public Management, Institute of Local Government Studies (INLOGOV), School of Public Policy, the University of Birmingham (2006-2008) Visiting Research Associate, Campbell Public Affairs Institute, Maxwell School of Citizenship and Public Affairs, Syracuse University (Nov. 2005 - Mar. 2006) Postdoctoral Fellow (first K.U.Leuven Research Fund, later FWO-Vlaanderen), hosted by the Public Management Institute, K.U.Leuven (2005-2006) Junior Researcher, Public Management Institute, K.U.Leuven (2000-2004) EDUCATION 2004 Doctor in the Social Sciences, Katholieke Universiteit Leuven (2004) 2000 European Master of Public Administration (magna cum laude), Katholieke Universiteit Leuven & Budapest University of Economic Sciences and Public Administration (HU) (now Corvinus University) 1999 MA in Political Science (licentiaat, cum laude), Katholieke Universiteit Leuven 1998 Erasmus exchange student, Århus University (DK) 1997 BA Political Science (kandidaat), Katholieke Universiteit Leuven 1 of 20

GRANTS, FELLOWSHIPS AND AWARDS 2015 Best paper presented at the 19th Annual IRSPM conference 2013 One of the nominees for the 2012 Arthur best teacher award in the Dept of Public Administration (selection based on student evaluations) 2012 VIDI grant, NWO Vernieuwingsimpuls (personal research grant, 800,000) 2011 One of five nominees for the 2011 Arthur best teacher award in the Dept of Public Administration (based on student evaluations) 2009 Kooiman Award 2009 for the best article published in Public Management Review in 2009 International Comparisons of Public Sector Performance: How to Move Ahead? 2007-2008 ESRC Public Services Programme Fellowship 2007 Recipient of the Frieder Naschold Award for Excellence in Scholarship in the Field of Public Management for the best paper at the 2006 International Public Management Network (IPMN) Conference 2005-2006 Honorary Fellowship of the Belgian-American Educational Foundation 2005-2008 Postdoctoral Fellowship of the Fund for Scientific Research Flanders (FWO-Vlaanderen) 2005 Triennial Joseph Merlot - Joseph Leclercq doctoral prize, granted by the Belgian section of the Centre International de Recherches et d Information sur l Economie Publique, Sociale et Coopérative (CIRIEC), for the best doctoral thesis or equivalent work on a public enterprise or a group of public enterprises. 2005 Postdoctoral Mandate (PDM), K.U.Leuven Research Fund (competitive 1-year postdoctoral fellowship) FUNDED RESEARCH & RESEARCH INTERESTS Research interests public management, trust in government, quality management in government, government-citizen relations, customer and satisfaction surveys, public performance, administrative performance, comparative public administration, governance indicators Funded research Date Sponsor Topic Value Role 2014 Raad voor het Openbaar Bestuur Literatuurstudie coördinatie binnen de overheid en de relatie tot verantwoording en responsiviteit 2014 WODC - Wetenschappelijk Onderzoek- en Documentatiecentrum 2013-2016 NWO Onderzoekstalent (406-13- 041) Nationale Politie - Onderzoek vormgeving evaluatie nationale politie Explaining cutback management strategies in public sector organisations: change leadership in times of crisis 10,900 Principal investigator 83,532.55 Co-investigator (with Gabriele Jacobs principal investigator) 171,355 Co-applicant (with S. Groeneveld, main applicant) 2 of 20

2012-2017 VIDI grant, NWO Vernieuwingsimpuls (452-11- 011) 2012 Eerste Kamer enquête naar De besluitvorming over de privatisering en verzelfstandiging van overheidsdiensten 2012 Programma Politie en Wetenschap 2011-2014 EU 7th Framework Programme (FP7), Collaborative Project (GA 266887) 2010 NWO Programma Omstreden Democratie, Verkennende Studies (ODV-10-01) 2009 Research Development Grant, Comparative Public Services Innovation Research Cluster, Erasmus University Rotterdam 2009 Ministerie van Binnenlandse Zaken en Koninkrijksrelaties, Directie Kennis 2007-2008 ESRC Public Services Programme Fellowship The other side of the gap: Do public officials trust citizens? Agencification and privatisation: International comparative background study Vertrouwen van burgers in de politie in Nederland COCOPS Coordinating for Cohesion in the Public Sector of the Future. Network consisting of 11 universities, and approx. 35 researchers Two-track public services? A longitudinal empirical perspective on tensions between democratic equity and liberalisation of public services Public service allocation mechanisms and fairness perceptions Emergence and anticipative governance, as part of the project A new synthesis in public administration Public attitudes towards services of general interest in comparative perspective (not finalised due to move to Rotterdam) 2007 The Hay Consulting Group Drafting of report on international public sector performance indicators 2007 Audit Commission - Policy, Research & Studies Directorate 2006-2007 Department for Constitutional Affairs (UK), 2006 Research Programme, P06-02 Making better use of information to drive improvement in local public services Drivers of satisfaction with the justice system 2006 ESRC Knowledge Transfer Team Empowerment, trust and local government powers 2005-2006 Action in support of the Federal Authority s strategic priorities, Belgian Federal Public Planning Service Science Policy 2005-2008 Fund for Scientific Research Flanders(FWO) Sustainable sustainable development: Better policy through participation, about citizen participation in policymaking Perceptions of public sector performance: performance indicators and public opinion 2005 K.U.Leuven Research Fund Perceptions of public sector performance: linking performance indicators and public opinion 800,000 Personal grant 2,000 (own share) Research grant, (with C. Pollitt & S. van Thiel) 45,000 With Arie van Sluis (PI), and Arthur Ringeling 2,698,927 Coordinator and principal investigator 6,250 Principal Investigator 4,247.30 Principal Investigator 19,800 Principal Investigator 27,630.83 Personal Fellowship 7,500. Principal Investigator 18,000 Principal Investigator (with Tony Bovaird), 34,340 Principal Investigator (with John Raine), 5,000 Co-investigator (with K. Baker and C. Skelcher) 41,463 Promotor and supervisor 3 year salary & 18,000 travel grant Postdoctoral Fellowship (not completed) 1 year salary Postdoctoral fellowship 3 of 20

2005 OECD Public Governance and Territorial Development Directorate. Drafting a technical report/statistical appendix for the OECD meeting of the Public Governance Committee at ministerial level, Rotterdam, 27-28 November 2005, on Trust in Government 5,000. with Geert Bouckaert TEACHING Erasmus University Rotterdam (from 2008) International Public Management Vergelijkende Bestuurskunde Survey Research Methods Kernconcepten Organisatie en Management Inleiding Management Seminar Research Design & Planning At the University of Maastricht (visiting lecturer - from 2009-2011) Public Administration, PhD Programme in Public Policy and Policy Analysis (PPPA), Maastricht Graduate School of Governance The University of Birmingham (2006-2008) Public Policy Research Methods Making and Managing Public Policy Marketing, Communication and Consultation Katholieke Universiteit Leuven (2006-07) Bestuurskunde: Relatie Bestuur-Burger (Citizen-Government Relations) Executive Programmes (TiasNimbas, EIPA, INLOGOV, Hertie School of Governance, HEC/ROI) Public Policy Research Methods Measuring Customer Satisfaction Public Management PROFESSIONAL ACTIVITIES (selection) Member of the Faculty Council (2014-) Member of the Funding Advisory Board, Faculty of Social Sciences, Erasmus University Rotterdam (2013-) Member of the Academic Steering Committee, Erasmus Graduate School Humanities, Social & Behavioural Sciences Chair of the Library Committee, Faculty of Social Sciences, Erasmus University Rotterdam (since 2011) Member of the management team of the research group on Comparative Public Services Innovation, Department of Public Administration, Erasmus University Rotterdam (since 2009) 4 of 20

Academic Rapporteur, International Institute of Administrative Sciences International Congress, Rio de Janeiro, 22-26 June Member, Horizon 2020 Expert Group 'Trust at Risk? Foresight on the Medium-Term Implications for European Research and Innovation Policies', European Commission, Directorate-General for Research and Innovation Voorzitter begeleidingsgcomité, Sociaal en Cultureel Planbureau (2014-2015) Countries compared on public performance 2013 (2013-2014) Co-founder and co-chair of the Netherlands Institute of Government Colloquium on Trust and Public Administration (since 2013) Co-founder & Study Group Co-Director (since 2011) of the IIAS Study Group on Trust and Public Attitudes (with prof. Soonhee Kim, Syracuse University & prof. Masao Kikuchi, Meiji University) Study Group co-director (since 2005-2011) of the Study Group on Public Sector Performance (previously Productivity and Quality in the Public Sector ), European Group of Public Administration (EGPA) Local Organiser, International Public Management Network (IPMN) Conference, Rotterdam, 28-30 June 2010 (www.inpuma.net), New Steering Instruments in Public Management: Working towards Social Integration. Member steering committee, 2nd NISPAcee-EGPA Trans-European Dialogue The citizen vs. the customer, Helsinki, 2009 Reviewer - Reviewed articles for: Public Administration, Governance, Journal of Public Administration Research and Theory, Public Performance and Management Review, International Journal of Public Administration, International Review of Administrative Sciences, American Review of Public Administration, Comparative Political Studies, Public Money and Management, European Political Science Review, Public Management Review, Local Government Studies, International Public Management Journal, Journal of Social Policy, Politics and Policy (Southeastern Political Review), Long Range Planning, The International Journal of Public Sector Management, Critical Policy Analysis, Government Information Quarterly, Res Publica, Tijdschrift voor Sociologie, Bestuurskunde, Acta Politica, Business and Politics, Gofs Research Paper Series, Third World Quarterly, Lex Localis, International Criminal Justice Review, Commonwealth Journal of Local Governance, Journal of Historical Sociology, European Journal of Criminology, Journal of Trust Research, BMC Medical Ethics, Journal of Economic Policy Reform - Reviewed book proposals for: Routledge Books, Oxford University Press, Coutinho - Reviewed projects for: ESRC, NWO (Veni-commissie 2014, Onderzoekstalent 2014, MagW Topsubsidie etc), NSF Law and Social Sciences Program, Luxembourg National Research Fund, Social Sciences and Humanities Research Council of Canada Editorial boards - Associate Editor, Journal of Trust Research (2013-) - Member editorial board, Public Performance and Management Review (2013-) - Member editorial board, Journal of Economic Policy Reform (2012-) - Member editorial board, American Review of Public Administration (2012-) - Member editorial board (kernredactie), Vlaams Tijdschrift voor Overheidsmanagement (Flemish Journal of Public Management) (2010- ) - Member, editorial board, book series 'Lokale en Regionale Politiek' (local and regional politics) of the Centrum voor Lokale Politiek (Dept. of Political Science, Ghent University) (2005- ) 5 of 20

PUBLICATIONS I. Edited books & booklets 2015 Hammerschmid, G., Van de Walle, S., Andrews, R. & Bezes, P. (under contract). Public administration reforms in Europe. The views of top public sector executives. Cheltenham: Edward Elgar. 2011 Groeneveld, S. & Van de Walle, S. (eds)(2011). New steering concepts in public management. Research in Public Policy Analysis and Management series, Vol. 19. Bingley: Emerald 2011 Van Dooren, W. & Van de Walle, S. (eds) (2011). Performance information in the public sector: How it is used. Houndmills: Palgrave (paperback edition) 2008 Van Dooren, W. & Van de Walle, S. (eds) (2008). Performance information in the public sector: How it is used. Houndmills: Palgrave. 2006 Reynaert, H., Van de Walle, S. & Verlet, D. (eds.) (2006). Burgers en hun Overheid: Naar een DJoverheid?. Brugge: Vanden Broele. 2006 Van de Walle, S. (2006). Handleiding klantentevredenheidsmetingen voor de publieke sector. Brussel & Leuven: Ministerie van de Vlaamse Gemeenschap & Instituut voor de Overheid. (booklet). II. Edited journal issues and symposia 2010 Van de Walle, S., Proeller, I., Vass, L. (2010). Special issue: Citizen vs. customer. In: NISPAcee Journal of Public Administration and Public Policy, II(2) 2008 Van de Walle, S. & Van Dooren, W., (2008). Symposium on Measuring and comparing the performance of public sectors and public institutions, In: International Review of Administrative Sciences, 74(4) 2006 Van de Walle, S., Van Dooren, W., (2006). Special issue on The contingencies of performance measurement, In: International Journal of Productivity and Performance Management, 55 (6). 2005 Bouckaert, G., Laegreid, P., & Van de Walle, S. (2005). Symposium on Trust, Quality Measurement Models, and Value Chain Monitoring, In: Public Performance and Management Review, 28 (4). 2004 Van de Walle, S. & De Weirdt, W. (2004). Special issue on Integriteit en Betrouwbare Overheid, In: Vlaams Tijdschrift voor Overheidsmanagement, 9 (4) III. Articles in international peer reviewed journals 2015 James, O., Jilke, S., Petersen, C., & Van de Walle, S. (accepted). Contracting out public service delivery and citizens' blame of politicians for service failure. Public Administration Review 2015 Jilke, S., Van Ryzin, G. & Van de Walle, S. (accepted). Responses to decline in marketized public services: An experimental evaluation of choice-overload, Journal of Public Administration Research and Theory. 2015 Van de Walle, S. & Marien, S. (2015). Choice in public health services: A multilevel analysis of perceived primary care doctor choice in 22 countries. Administration and Society, online first. 2015 Van Sluis, A., & Van de Walle, S. (2015, accepted). The significance of police-citizen contacts for public trust in the police in the Netherlands. European Journal of Policing Studies. 2015 Jilke, S., Meuleman, B. & Van de Walle, S. (2015). We need to compare, but how? Measurement Equivalence in Comparative Public Administration. Public Administration Review, 75(1): 36-48. 2015 Van de Walle, S. & van Delft, R. (2015). Publishing in Public Administration: Issues with defining, comparing and ranking the output of universities. International Public Management Journal, 18(1):87-107. 2015 Van de Walle, S. & Steijn, B. & Jilke, S. (2015). Extrinsic motivation, PSM and labour market characteristics: A multilevel model of public sector employment preference in 26 countries. International Review of Administrative Sciences, 81(4), online first 6 of 20

2014 Van de Walle, S. (2014). Building Resilience in Public Organizations: The Role of Waste and Bricolage. The Innovation Journal, 19(2) 2014 Thomassen, J.-P., Ahaus, K., & Van de Walle, S. (2014). Implementing a service charter for an integrated regional stroke service: an exploratory case study. BMC Health Services Research, 14: 141 2014 Andrews, R., Jilke, S. & Van de Walle, S. (2014). Economic strain and social cohesion in Europe: Does institutional trust Matter? European Journal of Political Research, 53(3): 559-579 2014 Van de Walle, S. & Jilke, S.R. (2014). Savings in public services after the crisis: A multilevel analysis of public preferences in the EU27, International Review of Administrative Sciences, 80(3): 597-618 2014 Thomassen, J.P., Ahaus, Van de Walle, S. & Nabitz, U. (2014). An implementation framework for public service charters: results of a concept mapping study. Public Management Review. 16(2): 570-589 2014 Van de Walle, S. & Six. F. (2014). Trust and distrust as distinct concepts: Why studying distrust in institutions is important. Journal of Comparative Policy Analysis. 16(2): 158-174 2013 Hammerschmid, G., Van de Walle, S. & Štimac, V. (2013). Internal and external use of performance information in public organizations: Results from an international executive survey. Public Money and Management, 33(4): 261-8. 2013 Moldovan, A. & Van de Walle, S. (2013). Gifts or bribes? Attitudes on informal payments in Romanian Health Care. Public Integrity, 15(4): 383-399. 2013 Andrews, R. & Van de Walle, S. (2013). New Public management and citizens perceptions of local service efficiency, responsiveness, equity and effectiveness. Public Management Review, 15(5): 762-783. 2013 Jilke, S. & Van de Walle, S. (2013). Two-Track public services? Citizens voice behavior towards liberalized services in the EU15. Public Management Review, 15(4): 465-476. 2012 Tummers, L. & Van de Walle, S. (2012). Explaining health care professionals resistance to implement Diagnosis Related Groups: (No) benefits for society, patients and professionals. Health Policy, 108(1-2): 158-166 2011 Van de Walle, S. & Hammerschmid, G. (2011). The impact of the new public management: Challenges for coordination and cohesion in European public sectors (review essay). Halduskultuur Administrative Culture, 12(2): 190-209 2011 Van de Walle, S. & Van Ryzin, G. (2011). The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment. Public Administration, 89(4): 1436-1450 2011 Baker, K., Van de Walle, S. & Skelcher, C. (2011). Citizen support for increasing the responsibilities of local government in European countries: A comparative analysis. Lex Localis Journal for Local Self-Government, 9(1): 1-21. 2011 Van de Walle, S. & Scott, Z. (2011). The political role of service delivery in statebuilding: Exploring the relevance of European history for developing countries'. Development Policy Review, 29(1): 5-21 2010 Groeneveld, S., & Van de Walle. S. (2010). A contingency approach to representative bureaucracy: Power, equal opportunities and diversity. International Review of Administrative Sciences, 76(2): 239-258. 2010 Van de Walle, S. (2010). Building local communities: Place-shaping as nation-building. Lex Localis - Journal for Local Self-Government, 8(1): 23-33. 2009 Van de Walle, S. (2009). When is a service an essential public service?. Annals of Public and Cooperative Economics, 80(4) 2009 Van de Walle, S. (2009). Confidence in the criminal justice system: Does experience count?. British Journal of Criminology, 49(3): 384-398. 2009 Van de Walle, S. (2009). International comparisons of public sector performance: how to move ahead? Public Management Review, 11(1): 39-56 2008 Van Dooren, W., & Van de Walle, S. (2008). Reality is merely an illusion, albeit a persistent one: introduction to the performance measurement symposium, In: International Review of Administrative Sciences, 74(4): 531-534 7 of 20

2008 Van de Walle, S. (2008). What services are public? What aspects of performance are to be ranked? The case of services of general interest. International Public Management Journal, 11(3): 256-274 2008 Van Roosbroek, S., & Van de Walle, S. (2008). The relationship between ombudsman, government and citizens: A survey analysis. Negotiation Journal, 24 (3): 287-302. 2008 Van de Walle, S. (2008). Comparing the performance of national public sectors: Conceptual problems. International Journal of Productivity and Performance Management, 57 (4): 329-338. 2008 Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2008). Trust in the public sector: Is there any evidence for a long-term decline?, In: International Review of Administrative Sciences, 74 (1): 45-62. 2007 Van de Walle, S. & Bouckaert, G. (2007). Perceptions of productivity and performance in Europe and the USA, In: International Journal of Public Administration, 30 (11): 1-18. 2006 Van de Walle, S. (2006). The state of the world s bureaucracies. In: Journal of Comparative Policy Analysis, 8 (4): 439-450. 2006 Maesschalck, J., & Van de Walle, S. (2006). Policy failure and corruption in Belgium: is federalism to blame?, In: West European Politics, 29 (5): 999-1017 2006 Van de Walle, S., & Van Dooren, W. (2006). Guest editorial 'The contingencies of performance measurement in the public sector'. In: International Journal of Productivity and Performance Management, 55 (6): 445-7. 2006 Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2006). Assessing the relation between satisfaction with public service delivery and trust in government: The impact of the predisposition of citizens toward government on evaluations of its performance. In: Public Performance and Management Review, 29 (4): 387-404. 2006 Van de Walle, S. (2006). The impact of public service values on services of general interest reform debates, In: Public Management Review, 8 (2): 183-205. 2005 Van de Walle, S. (2005). Peut-on mesurer la qualité des administrations publiques grâce aux indicateurs de gouvernance?, In: Revue française d administration publique, (115): 435-462. 2005 Thijs, N., & Van de Walle, S. (2005). Administrative reform movements and commissions in Belgium 1848-2004, In: Public Policy and Administration, 20 (4): 38-54. 2005 Gelders, D. & Van de Walle, S. (2005). Marketing government reforms, In: Journal of Nonprofit and Public Sector Marketing, 14 (1-2): 151-168. 2005 Van de Walle, S., Thijs, N. & Bouckaert, G. (2005). A tale of two charters: Political crisis, political realignment and administrative reform in Belgium, In: Public Management Review, 7 (3): 367-390. 2005 Bouckaert, G., Van de Walle, S. & Kampen, J. K. (2005). Potential for comparative public opinion research in public administration, In: International Review of Administrative Sciences, 71 (2): 229-240. Also in French as: Les possibilités d étude comparative de l opinion publique à l égard de l administration publique. Reprinted in Public Administration, journal of the Lithuanian Public Administration Training Association., No. 1 (9), 2006, pp. 6-12. 2005 Van de Walle S., Kampen, J. K. & Bouckaert, G. (2005). Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government, In: Public Performance and Management Review, 28 (4): 532-549. Bouckaert, G., Laegreid, P. & Van de Walle, S. (2005). Trust, quality measurement models, and value chain monitoring: symposium introduction. Public Performance and Management Review, 28 (4): 460-4. 2004 Van de Walle, S. (2004). Context-specific images of the archetypical bureaucrat: persistence and diffusion of the bureaucracy stereotype, In: Public Voices, 7 (1): 3-12. 2003 Bouckaert, G. & Van de Walle S. (2003). Comparing measures of citizen trust and user satisfaction as indicators of good governance : Difficulties in linking trust and satisfaction indicators, In: International Review of Administrative Sciences, 69 (3): 329-344. Also in French as: Van de Walle, S. & Geert Bouckaert (2003). Comparer les niveaux de confiance des citoyens et de satisfaction des utilisateurs en tant qu'indicateurs de bonne gouvernance, In: Revue Internationale des Sciences Administratives, 69 (3): 363-400. 8 of 20

2003 Van de Walle, S. & Bouckaert, G. (2003), Public service performance and trust in government: the problem of causality, In: International Journal of Public Administration, 29 (8 & 9): 891-913. 9 of 20

IV. Articles in Dutch and Belgian peer reviewed journals 2015 Gadellaa, S., Curry, D. & Van de Walle, S. (2015). Hoe bestuurskundig is de bestuurskunde? Nederlandse bestuurskundigen vergeleken met hun Europese vakgenoten. In: Bestuurskunde, accepted 2015 Groeneveld, S., Bouwman, R. & Van de Walle, S. (2015). Is er een trade-off tussen wetenschappelijke impact en praktijkrelevantie? Een analyse van de publicaties van bestuurs- en politieke wetenschappers in Nederland (2006-2011).In: Bestuurskunde, accepted 2013 Van de Walle, S., Dorsman, S., Homan, T. (2013). 'Hoe beoordelen topambtenaren veranderingen? De bijzondere positie van de Nederlandse topambtenaar', In: Bestuurskunde, 22(4): 58-70. 2011 Dijkstra, G. & Van de Walle, S. (2011). Good governance en ontwikkelingsbeleid: Spijkerhard of boterzacht?, In: Bestuurskunde, 20(2): 23-32. 2010 Van de Walle, S. (2010). Vertrouwen en vertrouwdheid: Waar komen vertrouwen en wantrouwen in justitie vandaan?, In: De Orde van de Dag: Criminaliteit en Samenleving, Issue 52, pp.21-6 2007 Van Roosbroek, S., Van de Walle, S., & Maes, R. (2007). De vervormde spiegel van de ombudsman: Een onderzoek naar de verzoekers bij de Belgische ombudsman, In: Bestuurskunde, 16 (1): 91-101. 2006 Loyens, K., & Van de Walle, S. (2006). Participatie voor iedereen? [Participation for everyone?], In: Burger, Bestuur & Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 3 (4): 313-328. 2006 Van Roosbroek, S., & Van de Walle, S. (2006). De ombudsman en de klager: tevredenheid en herstel van het vertrouwen, In: Burger, Bestuur & Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 3 (2): 105-117. 2005 Thijs, N. & Van de Walle, S. (2005) De Ducpétiaux à Copernic: 150 années de réformes administratives en Belgique. Administration publique: Revue du droit public et des sciences administratives, (1): 33-50. 2005 Van de Walle, S. (2005). Beoordeling van overheidsdienstverlening: individuele evaluatie of sociale opinie? [Assessments of public service delivery: individual evaluations or social opinions?], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 2 (2): 130-145. 2005 Kampen, J. K., Van de Walle, S., Maddens, B. & Bouckaert, G. (2005). Bronnen van ontevredenheid en wantrouwen in Vlaanderen: een open vraag? [Sources of dissatisfaction and distrust in Flanders: an open question?], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 2 (1): 22-27. 2004 Gelders, D. & Van de Walle, S. (2004). Ambtenarij en politie in the picture: overheidshervormingen en hun actoren in de media [Civil servants and police in the picture: public sector reforms and the actors in reform in the media], In: Tijdschrift voor Beleid, Politiek en Maatschappij, 31 (2): 86-97. 2004 Van de Walle, S. & Kampen, J. K. (2004). Maatschappelijke stemmingen als determinant van consumentenvertrouwen en politiek vertrouwen [Social moods as determinant of consumer confidence and political trust], In: Tijdschrift voor Economie en Management, XLIX (3): 477-490. 2004 Van Dooren, W. & Van de Walle, S. (2004). Zelf-evaluatie vs zelf-promotie? Een onderzoek naar de motieven voor het gebruik van het Common Assessment Framework (CAF) bij Belgische overheidsdiensten [Self-evaluation or self-promotion? A review of the motives for using the Common Assessment Framework in Belgian public services], In: Bestuurskunde, 13 (2): 87-98. 2003 Van de Walle, S. & Kampen, J. K. (2003). Ambtenaren zijn lui! Een poging tot verklaring van stereotype beelden over ambtenaren en overheidsdiensten [Bureaucrats are lazy! An attempt at explaining bureaucratic and public service stereotypes], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 1 (0): 23-38. 2002 Van de Walle, S. & Kampen, J. K. (2002). Zijn ontevreden klanten ontevreden: Over zin en onzin van gebruikersbevragingen bij de overheid [Are dissatisfied customers really dissatisfied? Sense and nonsense in customer surveys in government], In: Tijdschrift voor Politiek, Beleid en Maatschappij, 29 (3): 146-155. 10 of 20

V. Book chapters 2016 Van de Walle, S., Groeneveld, S., & Moyson, S. (2016). Do public officials want interactive governance? In: Edelenbos, J. & Van Meerkerk, I. (eds), Critical Reflections on Interactive Governance. Cheltenham: Edward Elgar. 2015 Van de Walle, S. (2015). Comparing the performance of national public sectors: Conceptual problems. In: Meneguzzo, M. & Cepiku, D. (eds). Government output and productivity measurement: lessons from the international experience. Washington, DC: Brookings Institution Press. (Reprinted from IJPPM article in 2008, updated version) 2014 Groeneveld, S., & Van de Walle. S. (2014). A contingency approach to representative bureaucracy: Power, equal opportunities and diversity. In: Peters, B.G. & Pierre, J. (eds).public Administration. London: Sage (reprinted from the 2010 IRAS article) 2014 Curry, D., Hammerschmid, G., Jilke, S., Van de Walle, S. (2014). Executive Perceptions of Public Sector Reform in Europe. In: Miller, K. & Massey, A. (eds). International Handbook of Public Administration and Governance. Cheltenham: Edward Elgar. 2014 Van de Walle, S. & Cornelissen, F. (2014). Performance reporting. In: Bovens, M., Goodin, Robert E. & Schillemans, T. (eds). The Oxford Handbook on Public Accountability. Oxford: Oxford University Press, pp. 441-455. 2013 Tummers, L., Jilke, S. & Van de Walle, S. (2013). Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services. In: Dwivedi, Y.K., Shareef, M.A., Pandey, S.K. & Kumar, V. (eds), Public Administration Reformation: Market Demand from Public Organizations. London: Routledge. pp. 24-42 2013 Van de Walle, S. (2013). The role of trust in public services and public sector reform. In: Madureira, C. & Asensio, M (eds). Handbook de Administração Pública. Oeiras: Instituto Nacional de Administração, pp. 145-158. 2013 Van de Walle, S., Vandenbussche, L. & Groeneveld, S. (2013). Representative bureaucracy in Belgium: Power-sharing or diversity? In: von Maravić, P., Peters, B.G. & Schröter, E. (eds). Representative bureaucracy in action: Country profiles from the Americas, Europe, Afrixa, and Asia. Cheltenham: Edward Elgar, pp. 69-86. 2011 Groeneveld, S.M. & Van de Walle, S. (2011). Introduction. In: Groeneveld, S. & Van de Walle, S. (eds). New steering concepts in public management. Bingley: Emerald, pp. 1-8 2011 Van de Walle, S. & Groeneveld, S.M. (2011). New steering instruments: Trends in public sector practice and scholarship. In: Groeneveld, S. & Van de Walle, S. (eds). New steering concepts in public management. Bingley: Emerald, pp. 205-214 2010 Van de Walle, S. (2010). New Public Management: Restoring the public trust through creating distrust?. In: Christensen, T. & Lægreid, P. (eds). The Ashgate Research Companion to New Public Management. Aldershot: Ashgate, pp. 309-320. 2010 Van de Walle, S. (2010). Moving from Belgium to the UK and the Netherlands. In: Bouckaert, G. & Van De Donk, W. European Group for Public Administration (1975-2010): perspectives for the future. Brussel, Bruylant, 256-261. 2010 Van de Walle, S., & Van Dooren, W. (2010). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. In: Walshe, K., Harvey, G. & Jas, P. (eds). Connecting knowledge and performance in public services: From knowing to doing. Cambridge: Cambridge University Press, pp. 33-54. 2009 Van de Walle, S., & van Dooren, W. (2010). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. In: Walshe, K. et al. (eds.). From knowing to doing: Connecting knowledge and performance in public services. Oxford: Oxford University Press 2009 Maesschalck, J., & Van de Walle, S. (2009). Policy failure and corruption in Belgium: is federalism to blame? In: Brans, M., De Winter, L., Swenden, W. (eds). The politics of Belgium: Institutions and policy under bipolar and centrigugal federalism. London: Routlegde (reprinted from article published in 2006 in WEP) 11 of 20

2008 Van de Walle, S., & Roberts, A. (2008). Publishing performance information: An illusion of control? In: Van Dooren, W. & Van de Walle, S. (eds.). Performance information in the public sector: How it is used. Houndmills: Palgrave, pp. 211-226 2008 Van de Walle, S., & Van Dooren, W. (2008). Introduction: Using public sector performance information. In: Van Dooren, W. & Van de Walle, S. (eds.). Performance information in the public sector: How it is used. Houndmills: Palgrave, pp. 1-8 2008 Vandenabeele, W., & Van de Walle, S. (2008). International difference in public service motivation: Comparing regions across the world. In: Perry, J. L. & Hondeghem A. (eds.). Motivation in public management: The call of public service. Oxford : Oxford University Press, pp. 223-244. 2008 Van de Walle, S. (2008). Perceptions of corruption as distrust? Cause and effect in attitudes towards government. In: Huberts, L., Jurkiewicz, C., & Maesschalck, J. (eds.). Ethics and integrity and the politics of governance. Cheltenham: Edward Elgar, pp. 215-236. 2007 Van de Walle, S. (2007). Procedures versus outcomes in quality management. In: Schimanke, D. (ed.). Qualität und Ergebnis öffentlicher Programme: Ein Werkstattbericht. Münster: Waxmann Verlag GmbH, pp. 138-154. Reprinted in Prabhakar, M. (ed.) (2009). Administrative Discretion: Legal Issues. Hyderabad: Amicus Books. 2007 Van de Walle, S. (2007). Confidence in the civil service: An international comparison. In: Schedler, K. & Proeller, I. (eds.), Cultural aspects of public management reform. Amsterdam: Elsevier, pp. 171-201. 2006 Van de Walle, S. (2006). Zullen beter werkende overheidsdiensten bijdragen tot vertrouwensherstel? In: Korsten, A. & de Goede, P. (eds.). Bouwen aan vertrouwen in het openbaar bestuur: Diagnoses en remedies. s-gravenhage: Elsevier Overheid, pp. 125-137. 2005 Gelders, D. & Van de Walle, S. (2005). Marketing government reforms. In: Wymer, W. W. & Lees- Marshment, J. (eds.). Current issues in political marketing, Binghamton: The Haworth Press, pp. 151-168. (reprinted from JNPSM, 2005) - translated into Korean. 2004 Van de Walle, S. (2004). Belgium. In: Geer, J. G. (ed.). Public opinion and polling around the world: A historical encyclopedia, Santa Barbara, CA : ABC-CLIO, pp. 514-19. 2004 Van de Walle, S., Sterck, M., Van Dooren, W., Bouckaert, G. & Pommer, E. (2004). Public administration. In: Social and Cultural Planning Office. Public sector performance: An international comparison of education, health care, law and order and public administration in 29 Western countries, The Hague: Social and Cultural Planning Office, pp. 234-270. Translated into Dutch, French, and Chinese; summaries in German, Polish, Italian, Hungarian and Spanish 2004 Van Dooren, W. & Van de Walle, S. (2004). Why do Belgian public agencies use the Common Assessment Framework (CAF)? In: Improving the Quality of East and West European Public Services, eds. Elke Löffler and Mirko Vintar. Hampshire: Ashgate. pp. 157-171. 2003 Kampen, J. K. & Van de Walle, S. (2003). Het vertrouwen van de Vlaming in de overheid opgesplitst naar dimensies en indicatoren[indicators and dimensions of the Flemish trust in government]. In: Vlaanderen gepeild. Brussel: Administratie Planning en Statistiek, pp. 177-198. 2003 Bouckaert, G. & Van de Walle, S. (2003). Quality of public service delivery and trust in government. In: Governing networks: EGPA yearbook. Ed. Ari Salminen. Amsterdam: IOS Press. pp. 299-318. VI. Research reports and research notes Variety of research reports for the Audit Commission, Department for Constitutional Affairs, OECD, Ministry of the Flemish Community, Belgian Federal Planning Service Sustainable Development, and internal reports. 2014 Curry, D., Blijleven, W., Van de Walle, S. (2014). Current and future trends in public sector reform: The views of trade unions and consultants in ten European countries. COCOPS Research Report 8.4 Rotterdam: Erasmus University Rotterdam. 2014 Curry, D., Jilke, S., Hammerschmid, G. & Van de Walle, S. (2014). Coordinating for Cohesion in the Public Sector of the Future final summary. COCOPS Policy Brief 8 2014 Andrews, R., Jilke, S. & Van de Walle, S. (2014). The impact of public sector reform in Europe on 12 of 20

social cohesion. COCOPS Policy Brief 6 2014 Curry, D. Van de Walle, S. & Gadellaa, S. (2014). Public Administration as an academic disicpline: Trends and changes in the COCOPS academic survey of European Public Administration scholars. Rotterdam: Erasmus University Rotterdam. 2013 Andrews, R., Downe, J., Guarneros-Meza, V., Jilke, S. & Van de Walle, S. (2013). Public management reforms and emerging trends and effects on social cohesion in Europe. COCOPS Research Report 6.1. Rotterdam: Erasmus University Rotterdam. 2013 Hammerschmid, G., Van de Walle, S., Oprisor, A. and Štimac, V. (2013). Trends and Impact of Public administration Reforms in Europe: Views and Experiences from Senior Public Sector Executives. COCOPS Policy Brief 2013 Hammerschmid, G., Van de Walle, S., Andrews, R., Bezes, P., Görnitz, A., Oprisor, A., Štimac, V. (2013). Public Administration Reform in Europe Views and Experiences from Senior Executives in 10 Countries. COCOPS WP3 Cross-national Report. Rotterdam: Erasmus University Rotterdam 2013 Jilke, S., Van de Walle, S. & van Delft, R. (2013). Public Sector Reform in the Netherlands Views and Experiences from Senior Executives: COCOPS National Report for The Netherlands. Rotterdam: Erasmus University Rotterdam 2013 Clifton, J. Diaz-Fuentes, D., Fernandez-Gutierrez, M., James, O., Jilke, S. & Van de Walle, S. (2013). Satisfaction, Voice and Choice in European Public Services. COCOPS Policy Brief 2012 Van de Walle, S. & Jilke, S. (2012). Savings in Public Services after the Crisis: A Multilevel Analysis of Public Preferences in the EU27. COCOPS Working Paper No. 8 2012 Andrews, R. & Van de Walle, S. (2012). New Public Management and Citizens Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness. COCOPS Working Paper No. 7 2012 Clifton, J., Diaz Fuentes, D., Fernandez Gutierrez, M., James, O., Jilke, S., Van de Walle, S. (2012). Regulatory reform for services of general interest and trends in citizen satisfaction. COCOPS Report 4.1, 45 p. 2012 Dan, S., Jilke, S., Pollitt, C., van Delft, R., Van de Walle, S., van Thiel, S. (2012). Effects of privatization and agencification on citizens and citizenship: an international comparison. Rapport voor de Eerste Kamer enquête naar De besluitvorming over de privatisering en verzelfstandiging van overheidsdiensten. 43 p. 2011 Van de Walle, S. & Hammerschmid, G. (2011). Coordinating for Cohesion in the Public Sector of the Future. COCOPS Project Background Paper. COCOPS Working Paper No. 1., 37 p. 2010 Van de Walle, S. & Vogelaar, M. (2010). Emergence and public administration: A literature review for the project A New Synthesis in Public Administration. Den Haag: Ministerie van Binnenlandse Zaken en Koninkrijksrelaties, Directie Kennis 2008 Van de Walle, S., & Raine, J. (2008). Explaining attitudes towards the justice system in the UK and Europe, Ministry of Justice Research Series 9/08. London: Ministry of Justice. 2007 Van de Walle, S. (2007). A review of international public performance comparators: A report for the Hay Group. Birmingham: School of Public Policy. 2007 Van de Walle, S., & Bovaird, T. (2007). Making better use of information to drive improvement in local public services: A report for the Audit Commission. Birmingham: School of Public Policy. 2006 Van Roosbroek, S., Thijs, N., Van de Walle, S. & Bouckaert, G. (2006). Gebruikershandvesten en charters in internationaal perspectief: aanbevelingen voor een Vlaams dienstverleningscharter. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 120 p. 2006 Van Roosbroek, S., & Van de Walle, S. (eds.) (2006). Werken aan de Overheid: De mening van de burger. Resultaten van de 4de WADO survey. Leuven: Instituut voor de Overheid. 53 p. 2006 Loyens, K., & Van de Walle, S. (2006). Methoden en technieken van burgerparticipatie: strategieën voor betrokkenheid van burgers bij het Federaal Plan Duurzame Ontwikkeling. (Tweede onderzoeksrapport in het project 'Duurzame ontwikkeling duurzaam ontwikkelen: beter beleid door participatie'). Leuven: Instituut voor de Overheid. 139 p. 2006 Van de Walle, S., Baker, K., & Skelcher, C. (2006). Empowerment, trust and local government powers: 13 of 20

A report for the ESRC Knowledge Transfer Team. Birmingham: Institute of Local Government Studies, University of Birmingham. 13 p. 2005 Loyens, K., & Van de Walle, S. (2005). Participatie voor iedereen? Wenselijkheid en haalbaarheid van gelijke participatie in de consultatie over het Federaal Plan Duurzame Ontwikkeling. (Eerste onderzoeksrapport in het project 'Duurzame ontwikkeling duurzaam ontwikkelen: beter beleid door participatie'). Leuven: Instituut voor de Overheid. 150 p. 2005 Van Roosbroek, S., Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2005) Invulling Vlaamse Vertrouwensbarometer. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 79 p. 2005 Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2005). Strengthening Trust in Government: What Role for Government in the 21st Century: Annex: Data on trust in the public sector. Analytical annex prepared for the OECD meeting of the Public Governance Committee at ministerial level, Rotterdam, 27-28 November 2005. Paris: OECD. (also available in French). 2005 Van Roosbroek, S., Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2005). Een vergelijking van gevestigde tevredenheids- en vertrouwensmonitoren in binnen- en buitenland [A comparison of established satisfaction- and trustsurveys in Belgium and abroad]. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 89 p. 2004 Van de Walle, S., Kampen, J. K., Maddens, B. & Bouckaert, G. (2004). Sourcebook, veldwerkverslag en materiaal bij de 'Werken aan de Overheid' surveys [Sourcebook, field work report and other material related to the 'Working on Government' surveys]. Leuven: Instituut voor de Overheid, 306 p. + bijlagen. 2004 Van de Walle, S., Sterck, M., Van Dooren, W. & Bouckaert, G. (2004). What you see is not necessarily what you get: Een verkenning van de mogelijkheden en moeilijkheden van internationale vergelijkingen van publieke sectoren op basis van indicatoren [What you see is not necessarily what you get: An exploration of possibilities and difficulties in using indicators for comparing public sectors internationally]. Leuven: Instituut voor de Overheid, 61 p. 2004 Kampen, J. K., Van de Walle, S., Bouckaert, G. & Maddens, B. (2004). Burgergericht Besturen: Beleidsaanbevelingen [Citizen governance: policy recommendations]. Leuven: Instituut voor de Overheid, 32 p. 2003 Kampen, J. K., Van de Walle, S., Bouckaert, G. & Maddens, B. (2003). Dienstverlening van de overheid door de Vlaming beoordeeld [The Flemish assessment of government s service delivery]. Leuven: Instituut voor de Overheid, 119 p. 2003 Van de Walle S., Kampen J., Bouckaert G. & Maddens, B. (2003). Stereotype beelden over ambtenaren en overheidsdiensten [Stereotypes on civil servants and public services]. Leuven: Instituut voor de Overheid, 68 p. 2003 Kampen J. K., Van de Walle S., Bouckaert G. & Maddens, B. (2003). De effecten van context en methode op de uitkomsten van survey onderzoek: Een empirisch vergelijk van drie metingen van het vertrouwen in de overheid [The effect of context and method on survey results]. Leuven: Instituut voor de Overheid, 66 p. + bijlagen. 2003 Van de Walle, S., Kampen J. K., Bouckaert, G. & Maddens, B. (2003). Een staalkaart van het vertrouwen: het beeld van de ambtenaar bij de Vlaamse burger en tevredenheid met overheidsdienstverlening [The state of trust: the image of civil servants among Flemish citizens and satisfaction with public service delivery]. Leuven: Instituut voor de Overheid, 122 p. 2002 Kampen, J. K., Maddens, B., Bouckaert, G., & Van de Walle, S. (2002). Meten en operationaliseren van de concepten tevredenheid met en vertrouwen in de overheid binnen de context van surveyonderzoek [Measurement and operationalisation of the concepts satisfaction with and trust in government in a survey-resarch context]. Leuven: Instituut voor de Overheid, 61 p. 2002 Bouckaert, G., Van de Walle, S., Maddens, B. & Kampen, J. K. (2002). Identity vs Performance: An Overview of Theories Explaining Trust in Government. Leuven: Instituut voor de Overheid, 113 p. 2001 Bouckaert, G., Kampen, J. K., Maddens, B., Van de Walle, S. (2001). Klantentevredenheidsmetingen bij de Overheid [Customer satisfaction surveys in government]. Leuven: Instituut voor de Overheid, 64 p. 14 of 20

VII. Conference papers (papers with * have later been revised and published as an article or chapter) 2014 Hammerschmid, G., Stimac, V., Van de Walle, S. & Oprisor, A. (2014). Antecedents of Performance Information Use. Explaining Different Uses of Performance Information By Public Managers in 19 European Countries. Paper presented at the 2014 APPAM Fall Research Conference, Albuquerque, 6-8 November 2014 James, O., Jilke, S., Petersen, C., & Van de Walle, S. (2014). Contracting out Public Service Delivery and Citizens' Blame of Politicians for Service Failure. Paper presented at the 2014 APPAM Fall Research Conference, Albuquerque, 6-8 November 2014 Jilke, S., Van Ryzin, G. & Van de Walle, S. (2014). Public management reform and responses to decline in public services: An experimental evaluation of choice-overload. Paper presented at the COCOPS final conference, Leuven, 10-11 June. 2014 James, O., Jilke, S., Petersen, C., & Van de Walle, S. (2014). Contracting out Public Service Delivery and Citizens Blame of Politicians for Service Failure. Paper presented at the COCOPS final conference, Leuven, 10-11 June. 2014 Hammerschmid, G. Štimac, V., Oprisor, A., & Van de Walle, S. (2014). Top public officials role identities and the use of performance information. Paper presented at the COCOPS final conference, Leuven, 10-11 June. 2014 Hammerschmid, G., Van de Walle, S. etc. (2014). How do top public officials evaluate public sector reforms? Findings from the 18-country COCOPS Top Executive surver. Paper presented at the COCOPS final conference, Leuven, 10-11 June. 2014 Van der Voet, J. & Van de Walle, S. (2014). How cutbacks and job satisfaction are related: The role of top-level public managers autonomy. Paper presented at the COCOPS final conference, Leuven, 10-11 June. 2014 Haverland, M., De Ruiter, M., & Van de Walle, S. (2014). Bias in the EU s production of public opinion? A research note. Paper for the 7 th Pan-European Conference of the ECPR Standing Group on the European Union, The Hague, 5-7 June 2014. 2014 Van de Walle, S. & Steijn, B. & Jilke, S. (2014). Extrinsic motivation, PSM and labour market characteristics: A multilevel model of public sector employment preference in 26 countries. Paper at the 22 nd NISPAcee Annual Conference, Budapest, 22-24 May. 2014 Hammerschmid, G., Van de Walle, S. etc. (2014). How do top public officials evaluate public sector reforms? Findings from the 18-country COCOPS Top Executive survey. Paper at the 22 nd NISPAcee Annual Conference, Budapest, 22-24 May 2014 James, O., Jilke, S., & Van de Walle, S. (2014). Citizens Attitudes towards Public Service Performance and Contracted Forms of Service Delivery. Paper for the XVIIIth IRSPM Conference, Ottawa, 9-11 April (Panel on Citizens, Users and Public Services: Performance, information, choice and voice) 2014 Jilke, S., & Van de Walle, S. (2014). Public Management Reform and Citizens Responses to Decline in Public Services: Evidence from a Population-based Experiment. Paper for the XVIIIth IRSPM Conference, Ottawa, 9-11 April (Panel on Citizens, Users and Public Services: Performance, information, choice and voice) 2013 van Sluis, A. & Van de Walle, S. (2013). The significance of police-citizen contacts for citizens trust in the police in the Netherlands. Paper for the NIG Annual Work Conference, Universiteit Twente, 28-29 November. 2013 Hammerschmid, G. Štimac, V., Oprisor, A., & Van de Walle, S. (2013). Top officials role identities and the use of performance information: Evidence from a 12-country survey. Paper for the 2013 EGPA Conference, Edinburgh, 11-13 September 2013 Jilke, S., Meuleman, B. & Van de Walle, S. (2013). We need to compare, but how? Measurement equivalence in comparative public administration. Paper for the PMRC 2013 Conference, University of Wisconsin-Madison, 20-22 June. 2013 Štimac, V., Van de Walle, S. & Hammerschmid, G. (2013). When does the implementation of structural public sector reforms lead to more efficiency and service quality? Evidence from 11 15 of 20

European countries. Paper for the XVIIth IRSPM Conference, Prague, 10-12 April (Panel 32 - The Effects of Public Management Reforms from an International Comparative Perspective). 2012 Van de Walle, S. & Lahat, L. (2012). Do public officials trust citizens? Paper for the IIAS Workshop on Trust and Public Attitudes: Seoul, 11-12 December 2012 2012 *Van de Walle, S. & van Delft, R. (2012). Who s publishing in public administration: Publication output rankings and why definitions of performance matter. Netherlands Institute of Government: Leuven, 29-30 November 2012 2012 Haverland, H., de Ruijter, M. & Van de Walle, S. (2012). The European Commission s production of scientific evidence. Neutral or strategic? Netherlands Institute of Government: Leuven, 29-30 November 2012 2012 *Van de Walle, S. & van Delft, R. (2012). Who s publishing in public administration: Publication output rankings and why definitions of performance matter. British Academy of Management Conference: Cardiff, 11-13 September 2012 2012 Van de Walle, S. & Steijn, B. (2012). Good pay, a secure job and a tad of PSM: A multilevel model of public sector employment preference in 23 countries. Paper for the EGPA 2012 conference, Bergen, 5-8 September 2012 2012 Haverland, H., de Ruijter, M. & Van de Walle, S. (2012). The European Commission s production of scientific evidence. Strategic or neutral? Paper at the 5 th Annual Conference of the Comparative Agendas Project (CAP), Reims, Sciences-Po Campus, France June 14-16. 2012 *Van de Walle, S. & van Delft, R. (2012). Ranking the research output of public administration departments: Why definitions of performance matter. NISPAcee 2012 conference: Ohrid, 23-26 May 2012 2012 Van de Walle, S. & Marien, S. (2012). Choice in public services: A multilevel analysis of doctor choice in 23 countries. ECPR Joint Sessions: Antwerpen, 10-15 Apil 2012 2011 *Moldovan, A. & Van de Walle, S. (2011). How acceptable is corruption? A vignette study of informal payments in Romanian healthcare. Paper for the Netherlands Institute of Government (NIG) work conference, Erasmus Universiteit Rotterdam, 1-2 December 2011 2011 *Van de Walle, S. & Jilke, S. (2011). Europeans and savings in public services: An analysis of drivers of public preferences in the 27 EU countries. Paper for the EGPA 2011 conference, Bucharest, 7-10 September 2011 2011 *Van de Walle. S. & Six, F. (2011). Active trust and active distrust: Why studying distrust is important. Paper for the 8th Annual JCPA/ICPA-Forum Workshop, Lee Kuan Yew School of Public Policy, National University of Singapore, 27-29 April 2011. 2011 *Jilke, S. & Van de Walle, S. (2011). Equity and citizens voice: an empirical perspective on the liberalization of public services in the EU6. Paper for the IRSPM 2011 conference, Dublin 11-13 April 2011. 2011 Korthagen. I., Klijn, E.H., Van de Walle, S. & Edelenbos, J. (2011). The effects of media attention and political interference on network performance. Paper for the IRSPM 2011 conference, Dublin 11-13 April 2011. 2010 Van de Walle, S. (2010). Public service allocation mechanisms and fairness perceptions. Paper for the Netherlands Institute of Government (NIG) work conference, Universiteit Maastricht, 25-26 November 2010 2009 *Van de Walle, S. & Van Ryzin, G. (2010). The order of questions in a citizen survey: Lessons form a split-ballot experiment. Paper presented at the Netherlands Institute of Government (NIG) work conference, Universiteit Leiden, Leiden, 12-13 November 2009. 2009 Dirikx, A., Gelders, D., Parmentier, S. & Van de Walle, S. (2009). Drivers of juveniles perceptions of the performance, and procedural and distributive justice of the police in Belgium: A focus group study. Paper at the IXth Conference of the European Society of Criminology, Ljubljana, Slovenia, 9-12 September 2009 2009 *Van de Walle, S. & Scott, Z. (2009). The role of public services in state- and nation-building: exploring lessons from European history. Paper presented at the IIAS 2009 conference History and 16 of 20

future of nation-building, The role of public administrations, civil servants and public finances in nationbuilding, Helsinki, 7-11 July 2009. 2009 *Groeneveld, S. & Van de Walle, S. (2009). Contingent representativity: Rival views of representatve bureaucracy and the challenges for nationbuilders. Paper presented at the IIAS 2009 conference History and future of nation-building, The role of public administrations, civil servants and public finances in nation-building, Helsinki, 7-11 July 2009. 2008 *Van de Walle, S. & Scott, Z. (2008). Is good governance effective governance? The role of public services in state- and nation-building. Paper presented at the Netherlands Institute of Government (NIG) work conference, Universiteit Twente, Enschede, 20-21 November 2008. 2008 *Van de Walle, S. (2008). When do public services perform? Changing and contested definitions of performance in the services of general interests debate. Paper presented at the EGPA Annual Conference, Rotterdam, 3-6 September 2008. 2008 *Van de Walle, S. & Van Dooren, W. (2008). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. Paper presented at the seminar From knowing to doing: Connecting knowledge and performance in public services. Manchester, 23/24 June 2008. 2008 *Van de Walle, S. (2008). Values and essential public services in comparative perspective. Paper for the 58th Political Studies Association (PSA) annual conference, Swansea, 1-3 April 2008, and for the the Public Values and Public Interest workshop, Copenhagen 28-31 May, 2008. 2007 *Van de Walle, S. (2007). Contested definitions of performance: Evaluating the performance of services of general interest. Paper for the International Public Management Network Workshop (IPMN), Oxford, 7-9 August 2007. 2007 *Vandenabeele, W. & Van de Walle, S. (2007). International differences in public service motivation. Paper at the EGPA-ASPA Transatlantic Dialogue pre-conference on Public Service Motivation. USA: Newark, Delaware. 30 May. 30 p. 2007 *Van de Walle, S. (2007). International comparisons of public sector performance: How to move ahead? Paper for the Eleventh International Research Symposium on Public Management (IRSPM XI), Berlin, 2-4 April 2007. 2006 *Van de Walle, S. (2006). Determinants of confidence in the civil service: an international comparison of 62 societies. Paper for the 2006 IPMN conference on Public Management and Civic Culture, St. Gallen, Switzerland 28-30 June 2006. 29p. This paper received the Naschold Best Paper Award. 2005 *Van de Walle, S. (2005). Measuring Bureaucratic Quality in Governance Indicators. Paper presented at the EGPA annual conference, Bern, Switserland, Study Group II: Productivity and Quality in the Public Sector, Aug. 31-Sep. 2, and for the 8th Public Management Research Conference, Los Angeles, Sep 29 th - Oct 1 st, 2005. 2005 Van de Walle, S. (2005). Making sense of governance: citizens and the evaluation of governance. Paper presented at the conference on Integrated governance: linking up government, business and civil society, Prato, Italy, 26-29 October 2005, organised by the Monash Governance Research Unit. 2005 *Van de Walle, S. (2005). 'Social moods' als determinant van consumentenvertrouwen en politiek vertrouwen [ Social moods as determinant of consumer confidence and trust in government]. Paper presented at the politicologenetmaal, Antwerp, May 19-20. 2005 *Van de Walle, S. (2005). Decontaminating Subjective Corruption Indicators: The Effect of Predispositions Towards Government on Perceptions of Corruption. Paper presented at the Ethics and Integrity: A Transatlantic Dialogue - conference, Leuven, 2-5 June. 2005 *Van de Walle, S. (2005). The impact of public service values on services of general interest reform debates. Paper presented at the the Ninth International Research Symposium on Public Management, Milan, 6-8 April 2004 Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2004). Interpreting soft indicators of citizens' attitudes towards government. Paper presented at the EGPA annual conference (Ljubljana, Slovenia), Study Group II, 10 p. 2003 *Van de Walle, S., Thijs, N., & Bouckaert, G. (2003). A tale of two charters: Political crisis, political realignment and administrative reform in Belgium. Paper presented at the International Symposium on 17 of 20

Service Charters and Customer Satisfaction in Public Services, 8-9 December 2003, City University of Hong Kong, 25 p. 2003 *Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2003). Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Oeiras, Portugal, 21 p. 2003 *Gelders, D., & Van de Walle, S. (2003). Marketing government reforms. Paper presented at the EGPA annual conference (Oeiras, Portugal), Study Group II, 26 p. 2003 Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2003). On the relative role of the public administration, the public services and the political institutions in building trust in government in Flanders. Paper presented at ASPA s 64th National conference The Power of Public Service, Washington D.C., March 15-18. Session # 237: The Power to Create Trust: The Impact of Public Sector Reforms on Citizens, 25 p. 2002 Kampen, J. K., Van de Walle, S., Maddens, B., & Bouckaert, G. (2002). Intra and extra governmental determinants of trust in government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Potsdam, Germany, 25 p. 2002 *Van de Walle, S., & Bouckaert, G. (2002). Public service performance and trust in government: the problem of causality. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Potsdam, Germany, 19 p. 2002 *Van Dooren, W., & Van de Walle, S. (2002). Self promotion by self assessment? A study of the motives underlying the use of the Common Assessment Framework (CAF) in Belgium. Paper presented at the Working Group on Better Quality Administration for the Public,10th NISPAcee Annual Conference: delivering public services in CEE countries: trends and developments, Cracow, Poland, April 25-25, 23 p. 2002 Van de Walle, S., Kampen, J.K., Bouckaert, G., & Maddens, B. (2002). Service delivery satisfaction and trust in government: the micro-performance hypothesis. Paper presented at ASPA s 63rd National conference, Phoenix, AZ, March 23-26, Public service/public trust, 11 p. 2001 *Van de Walle, S., & Bouckaert, G. (2001). Government performance and trust in government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Vaasa, Finland, 30 p. VIII. Dissertation 2004 Van de Walle, S. (2004). Perceptions of administrative performance: the key to trust in government? (diss. doct. Leuven: Instituut voor de Overheid. IX. Other publications: non-peer reviewed articles, practitioner articles, book reviews, op-eds etc. 2014 van der Voet, J. & Van de Walle, S. (2014). Topambtenaren en de crisis. Openbaar Bestuur, 24(1): pp. 18-21 2013 Hammerschmid, G., Van de Walle, S. & Štimac, V. (2013). What determines whether top public sector executives actually use performance information? In: Grace, C. (ed.). Benchmarking for improvement. Solace Foundation Imprint pamphlet, pp. 45-47 2013 Van de Walle, S., Hammerschmid, G., Štimac, V., & Oprisor, A. (2013). How do top public sector executives rate reforms? PUBLIC, ESADE IDGP newsletter, no. 29. (also in Spanish as Cómo valoran las reformas del sector público sus altos directivos? ) 2012 Van de Walle, S. (2012). Bestuurskundigen beperken zich tot navelstaren. Sociale Vraagstukken, 7 aug 2012 (http://www.socialevraagstukken.nl/site/2012/08/07/bestuurskundigen-beperken-zich-totnavelstaren) 2012 Van de Walle, S. (2012). Naar een vergelijkende bestuurskunde van de 27. Rotterdam, Rede uitgesproken op 28 juni 2012 bij de aanvaarding van het ambt van Persoonlijk Hoogleraar Vergelijkende Bestuurskunde bij de opleiding Bestuurskunde van de Faculteit der Sociale 18 of 20

Wetenschappen. 2012 Van de Walle, S. (2012). Overheidsmanagement: België Holland. In: Vlaams Tijdschrift voor Overheidsmanagement, 1: 4-9 2012 Van de Walle, S. (2012). Wat heeft het New Public Management eigenlijk opgeleverd? In: Virtueel Bestuur, 2012(2). 2011 Van de Walle, S. (2011). Verambtelijking van maatschappelijke problemen. In: De Groene Amsterdammer, 135(16): online editie 2009 Van de Walle, S. (2009). Overtolligheid en rommeligheid in publieke organisaties: Het belang van bricolage en improvisatie in innovatieve en crisisbestendige organisaties. In: Vlaams Tijdschrift voor Overheidsmanagement, 14(4): 72-80 2009 Van de Walle. S. & Scott, Z. (2009). The role of public services in state- and nation building: Exploring lessons from European history for fragile states. Governance and Social Development Resource Centre (GSDRC) Research Paper, University of Birmingham. 2009 Van de Walle. S. (2009). Book review of 'De staat van de publieke dienst: Het oordeel van de burger over de kwaliteit van overheidsdiensten' by E. Pommer, H. van Kempen, & E. Eggink. In: Mens en Maatschappij, 84 (2): 237-238 2009 Van de Walle, S. (2009). Trust in the justice system: A comparative view across Europe. Prison Service Journal, no. 183: 22-26. 2008 Van de Walle, S., & Bovaird, T. (2008). In the know or out of the loop?. In: Public Money and Management, 28 (4): 196-8. 2007 Van de Walle, S. (2007). Book review of 'Local politics a resource for democracy in Western Europe: Local autonomy, local integrative capacity, and citizens' attitudes toward politics' by Angelika Vetter. In: Local Government Studies, 33 (5): 773-4. 2007 Van de Walle, S., Baker, K., & Skelcher, C. (2007). Meer macht voor lokale overheden? Een Europese vergelijking. In: Vlaams Tijdschrift voor Overheidsmanagement, 12(1): 4-13 2007 Van de Walle, S. (2007). Tevredenheidsmetingen: technieken en ervaringen. In: Thijs, N. & Bouckaert G. (eds.), Kwaliteit in beweging: Ervaringen met kwaliteitsmanagement in lokale besturen. Brugge: Vanden Broele, pp. 187-200 2007 Van Roosbroek, S., & Van de Walle, S. (2007). Kwaliteit, vertrouwen en het lokale niveau. In: Thijs, N. & Bouckaert G. (eds.), Kwaliteit in beweging: Ervaringen met kwaliteitsmanagement in lokale besturen. Brugge: Vanden Broele, 55-70 2007 Van de Walle, S. (2007). Citizens trust in the public sector. PUBLIC, ESADE IDGP newsletter, no. 11. 2007 Van de Walle, S. (2007). Book review of 'Why politics matters: making democracy work' by Gerry Stoker. In: Local Government Studies, 33 (1): 150-151. 2006 Van de Walle, S. (06/10/2006). Pas op met indicatoren. De Tijd. [Op-Ed]. 2006 Van de Walle, S. (2006). Een grote, dure en niet efficiënte overheid? Indicatoren voor het vergelijken van publieke sectoren in de EU. In: Vlaams Tijdschrift voor Overheidsmanagement, 11(3): 27-35. 2006 Van Roosbroek, S., Thijs, N. & Van de Walle, S. (2006). Handvesten in de publieke sector in een context van klachtenmanagement. In: Schram, F. (ed.). Klachtenmanagement: Handboek voor openbare besturen, Brussel: Politeia. pp. 81-133 2006 Van Roosbroek, S. & Van de Walle, S. (2006). Dicht bij de burger? Vertrouwen, tevredenheid en legitimiteit op lokaal niveau. In: De Rynck, F. & Waeyenberg, E. (eds.), Lokale besturen in Vlaanderen: intra- en interbestuurlijk doorgelicht. Jaarboek Steunpunt Bestuurlijke Organisatie Vlaanderen. Brugge: Die Keure. pp. 7-29. 2005 Van de Walle, S. (2005). Tevredenheid met lokale dienstverlening [Satisfaction with local service delivery]. In: Praktijkgids Management Lokale Besturen, 255 (Juni): 99-124. 2005 Van Dooren, W., Sterck, M. & Van de Walle, S. (2005). Ver(on)gelijkt? De mogelijkheden en moeilijkheden van internationale indicatoren [Possibilities and difficulties of international indicators in 19 of 20

comparing public sectors]. In: Steunpunt voor Bestuurlijke Organisatie Vlaanderen. Vlaanderen en/in Europa: omgaan met de Unie en vergelijkend leren. Brugge: Die Keure, pp. 9-28. 2005 Van de Walle, S. (2005). Percepties over het gerecht: De praktische (on)bruikbaarheid van hitparades [Citizens perceptions of the courts: are hit parades useful?]. In: Orde van de dag: criminaliteit en samenleving, (29): 45-48. 2004 Van de Walle, S. (2004). Kan er iets geregeld worden? Corruptie bij de overheid in cijfers [Could we arrange something? Corruption in government in numbers]. In: Vlaams Tijdschrift voor Overheidsmanagement, 9 (4): 39-45. 2004 Bouckaert, G., Maddens, B., Kampen, J. K. & Van de Walle, S. (2004). Vertrouwen en overheid! Living apart together? [Trust and government! Living apart together?] In: Reynaert, H. & Verlet, D. (ed.). Vertrouwen en betrokkenheid op lokaal en provinciaal vlak, Brugge: Vanden Broele, pp. 1-15. 2003 Van de Walle, S., & Kampen, J. K. (2003). De kloof met de burger: crisis of creatie? [The gap between citizens and government: Crisis or creation?]. In: Terzake: Tijdschrift voor Lokaal Beleid en Samenlevingsopbouw. Nr. 10 (december), pp. 8-10. 2003 Van de Walle, S. (05/08/2003). Studie efficiëntie administratie bewijst vooral imagoprobleem [Study on administrative efficiency shows public sector s image problem]. De Financieel-Economische Tijd [newspaper commentary]. 2001 Van de Walle, S., Bouckaert, G., & Kampen, J. K. (2001). Klantenmanagement: gebruikersbevragingen bij de overheid [Customer management: customer surveys in government], In: Nieuwsbrief Overheidsmanagement, Kluwer, nr. 30, 26 december, pp. 25-29. 2001 Van de Walle, S., Bouckaert, G., & Kampen, J.K. (2001). Gebruikersbevragingen bij de overheid [Customer surveys in government], In: Newsletter Quality, Kluwer, vol. 9, nr. 78, pp. 10-12. 20 of 20